Re: Performance issues with turning off case sensitivity?
We had SEVERE performance issues trying to operate Oracle case insensitive. In fact, we postponed a database conversion from Sybase because of this. This e-mail and its attachments are confidential and solely for the intended addressee(s). Do not share or use them without Fannie Mae's approval. If received in error, contact the sender and delete them. -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of melreed95 Sent: Monday, April 09, 2007 10:40 AM To: arslist@ARSLIST.ORG Subject: Performance issues with turning off case sensitivity? I read somewhere that if you turn off case sensitity in Oracle, you could have perform issues due to some kind of an index thing. Has anyone else experienced this? We are in the process of migrating to 10g and have considered turning this off, but if it's going to cost performance, we may need to rethink this. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are" ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
Re: DST Invalid Times Question
Axton, I've received that message before when trying to enter a Date/Time value that fell within a DST window. -- Chris Danaceau 703-833-2459 The electronic mail message you have received and any files transmitted with it are confidential and solely for the intended addressee(s)'s attention. Do not divulge, copy, forward, or use the contents, attachments, or information without permission of Fannie Mae. Information contained in this message is provided solely for the purpose stated in the message or its attachment(s) and must not be disclosed to any third party or used for any other purpose without consent of Fannie Mae. If you have received this message and/or any files transmitted with it in error, please delete them from your system, destroy any hard copies of them, and contact the sender. -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Axton Sent: Tuesday, March 13, 2007 2:36 PM To: arslist@ARSLIST.ORG Subject: DST Invalid Times Question With 7.0.01p1, if a user submits a record with a date/time at or between 3/11/07 2:00:00 am and 3/11 2:59:59 am, the following error is returned: Date is out of allowed range of 01/01/1970 - 01/19/2038 (GMT) for Windows client. : "": (ARERR 1889) Can anyone confirm is this is how the system behaved prior to the DST patches? Any of you out there on 5.1.2 or unpatched care to test entering a value of "3/11/2007 2:01:00 AM" in one of your DateTime fields to let me know. Thanks, Axton Grams ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are" ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
Re: ARS 6.3 DST patch 20 audit trail
We have also noticed time stamp issues. Specifically, Change tickets that were previously in the system have had their start/end dates shifted forward one hour. -- Chris Danaceau 703-833-2459 The electronic mail message you have received and any files transmitted with it are confidential and solely for the intended addressee(s)'s attention. Do not divulge, copy, forward, or use the contents, attachments, or information without permission of Fannie Mae. Information contained in this message is provided solely for the purpose stated in the message or its attachment(s) and must not be disclosed to any third party or used for any other purpose without consent of Fannie Mae. If you have received this message and/or any files transmitted with it in error, please delete them from your system, destroy any hard copies of them, and contact the sender. -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Jesse Isselbacher Sent: Sunday, March 11, 2007 9:52 AM To: arslist@ARSLIST.ORG Subject: ARS 6.3 DST patch 20 audit trail Well I thought everything looked OK untill I looked at the audit trail. Create times are correct on Issues (customer support and Quality modules, but the audit trail time stamp is 1 hour different from create time. As well as Defects created from a CS Issue show incorrect create time. Any suggestions? ARS 6.3 patch 20 MS DST patch applied to server and desktop PC. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are" ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
Re: Company not sending 1099: what's the remedy?
Do you know how much you received from them over the year? Can't you report the income (I'm sure you are obligated) to w/o a 1099? -- Chris Danaceau 703-833-2459 The electronic mail message you have received and any files transmitted with it are confidential and solely for the intended addressee(s)'s attention. Do not divulge, copy, forward, or use the contents, attachments, or information without permission of Fannie Mae. Information contained in this message is provided solely for the purpose stated in the message or its attachment(s) and must not be disclosed to any third party or used for any other purpose without consent of Fannie Mae. If you have received this message and/or any files transmitted with it in error, please delete them from your system, destroy any hard copies of them, and contact the sender. -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Rabi Tripathi Sent: Thursday, March 08, 2007 5:41 PM To: arslist@ARSLIST.ORG Subject: Company not sending 1099: what's the remedy? Folks, A company I did some work for in 2006 hasn't sent me 1099 tax doc yet and looks like won't do it any time soon. I keep getting false promises. This is a major BMC partner that advertises regularly in ARSLIST. What are my options? I guess I could pay for estimated amount, but is that it? TIA. PS: Incidentally, this is the same company I fought for something like 4 months for payment last year. I got it back only after sending complaints through registered postal mail to their CEO and CFO in London and few other folks in Chicago...and after that went nowheresending a really nasty email (just a tiny notch below saying f___ you) to a whole bunch people in the company. Bored stiff? Loosen up... Download and play hundreds of games for free on Yahoo! Games. http://games.yahoo.com/games/front ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are" ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
Re: how to reverse the order in a diary field
The diary field setting will always apply to all diary fields, weather this is done system wide or by individual user. There is no provision to do this by an individual diary field. -- Chris Danaceau 703-833-2459 The electronic mail message you have received and any files transmitted with it are confidential and solely for the intended addressee(s)'s attention. Do not divulge, copy, forward, or use the contents, attachments, or information without permission of Fannie Mae. Information contained in this message is provided solely for the purpose stated in the message or its attachment(s) and must not be disclosed to any third party or used for any other purpose without consent of Fannie Mae. If you have received this message and/or any files transmitted with it in error, please delete them from your system, destroy any hard copies of them, and contact the sender. -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Serouche Rahimpour Sent: Wednesday, March 07, 2007 9:28 AM To: arslist@ARSLIST.ORG Subject: Re: how to reverse the order in a diary field thanks abdul for your tip. But that will do for all diary fields where as my user want this behavior only on one field. Any other idea ? [EMAIL PROTECTED] wrote: > Hi Serouche > > You can do this by using "AR System User Preference" form. Open this > form , under general tab , have a look on top right corner. There is > field 'Show most Recent First" and select from drop-down. > > Hope this will help > > Regards > Abdul Ghani > Pune, India > > -Original Message- > From: Action Request System discussion list(ARSList) > [mailto:[EMAIL PROTECTED] On Behalf Of Serouche Rahimpour > Sent: Wednesday, March 07, 2007 3:18 PM > To: arslist@ARSLIST.ORG > Subject: how to reverse the order in a diary field > > dear listers, > > ARS 6.00.01 > Sybase 12.5.3 > > my diary fields keep a record of all modification in a chronological > order. The newest at the top. > Some users would like to have this display in a reverse order. > How is that possible ? > Is that just possible ? > Thank you > Serouche > > > ___ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where > the Answers Are" > > > The information contained in this electronic message and any attachments to this message are intended for the exclusive use of the addressee(s) and may contain proprietary, confidential or privileged information. If you are not the intended recipient, you should not disseminate, distribute or copy this e-mail. Please notify the sender immediately and destroy all copies of this message and any attachments. > > WARNING: Computer viruses can be transmitted via email. The recipient should check this email and any attachments for the presence of viruses. The company accepts no liability for any damage caused by any virus transmitted by this email. > > www.wipro.com > > ___ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are" > > ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are" ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
Re: ITSM 7 Success Stories?
Ben, that info is helpfull, but what I'm really looking for is a lessons learned from a strategic approach. I guess one item would be "We did not anticipate the effort involved in identifying and correcting bugs in the application. This added X number of weeks to our schedule." -- Chris Danaceau The electronic mail message you have received and any files transmitted with it are confidential and solely for the intended addressee(s)'s attention. Do not divulge, copy, forward, or use the contents, attachments, or information without permission of Fannie Mae. Information contained in this message is provided solely for the purpose stated in the message or its attachment(s) and must not be disclosed to any third party or used for any other purpose without consent of Fannie Mae. If you have received this message and/or any files transmitted with it in error, please delete them from your system, destroy any hard copies of them, and contact the sender. From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Ben Cantatore Sent: Monday, March 05, 2007 3:13 PM To: arslist@ARSLIST.ORG Subject: Re: ITSM 7 Success Stories? ** My company is live with it. To implement this we had to fix a lot of bugs. We have gone live with issues that have yet to be resolved, mostly minor. Of major concern is the overview console that isn't working as designed. I suspect what you're looking for is a list we've had to fix ourselves. Its rather huge and intermixed with customizations that were required to accommodate our business rules. I'm still in firefighting mode so that list will have to wait. I'd be happy to answer specific questions if I can. Also its important to note that we converted from ITSP to ITSM so the upgrade path is vastly different. "danaceau, Christopher M" <[EMAIL PROTECTED]> Sent by: "Action Request System discussion list(ARSList)" 03/05/2007 02:51 PM Please respond to arslist@ARSLIST.ORG To arslist@ARSLIST.ORG cc Subject Re: ITSM 7 Success Stories? Here's another tack. Does anyone have any lessons learned from an ongoing ITSM 7.0 implementation? Even a bullet list of what worked, what didn't, etc. -- Chris Danaceau 703-833-2459 The electronic mail message you have received and any files transmitted with it are confidential and solely for the intended addressee(s)'s attention. Do not divulge, copy, forward, or use the contents, attachments, or information without permission of Fannie Mae. Information contained in this message is provided solely for the purpose stated in the message or its attachment(s) and must not be disclosed to any third party or used for any other purpose without consent of Fannie Mae. If you have received this message and/or any files transmitted with it in error, please delete them from your system, destroy any hard copies of them, and contact the sender. -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Chris Rom Sent: Friday, February 16, 2007 11:18 AM To: arslist@ARSLIST.ORG Subject: Re: ITSM 7 Success Stories? As far as I know there are no enterprise-wide ITSM implementations yet. Many companies, including ours are in the middle of the implementation. The same seems to be true for any 'best practices', especially for Operational and Product Categorizations. Even BMC is very vague and sometimes provides conflicting guidance. Rgds, Chris Rom ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are" ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are" __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
Re: ITSM 7 Success Stories?
Here's another tack. Does anyone have any lessons learned from an ongoing ITSM 7.0 implementation? Even a bullet list of what worked, what didn't, etc. -- Chris Danaceau 703-833-2459 The electronic mail message you have received and any files transmitted with it are confidential and solely for the intended addressee(s)'s attention. Do not divulge, copy, forward, or use the contents, attachments, or information without permission of Fannie Mae. Information contained in this message is provided solely for the purpose stated in the message or its attachment(s) and must not be disclosed to any third party or used for any other purpose without consent of Fannie Mae. If you have received this message and/or any files transmitted with it in error, please delete them from your system, destroy any hard copies of them, and contact the sender. -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Chris Rom Sent: Friday, February 16, 2007 11:18 AM To: arslist@ARSLIST.ORG Subject: Re: ITSM 7 Success Stories? As far as I know there are no enterprise-wide ITSM implementations yet. Many companies, including ours are in the middle of the implementation. The same seems to be true for any 'best practices', especially for Operational and Product Categorizations. Even BMC is very vague and sometimes provides conflicting guidance. Rgds, Chris Rom ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are" ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
Re: Why not to change Status values?
Your own reasons probably coincide with the reasons of most here on the
list. That is, since the valuses are really only labels for integer
data in the database, changing those values compromises any workflow
that is dependent on an actuall value ('Status' = "Pending").
--
Chris Danaceau
703-833-2459
The electronic mail message you have received and any files transmitted
with it are confidential and solely for the intended addressee(s)'s
attention. Do not divulge, copy, forward, or use the contents,
attachments, or information without permission of Fannie Mae.
Information contained in this message is provided solely for the purpose
stated in the message or its attachment(s) and must not be disclosed to
any third party or used for any other purpose without consent of Fannie
Mae. If you have received this message and/or any files transmitted with
it in error, please delete them from your system, destroy any hard
copies of them, and contact the sender.
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Kyle Whitley
Sent: Wednesday, February 07, 2007 10:18 AM
To: arslist@ARSLIST.ORG
Subject: Why not to change Status values?
I have a few "important" users who are suggesting that my organization
should change our status values. Does anyone know of some compelling
documentation that say why not to do this? I have many reasons of my
own such as the workflow, records, and updating issues this would cause,
but I was looking for something "official" if it exists.
Thanks
Kyle
--
Kyle Whitley
IT System Support Professional
Office of Information and Instructional Technology (OIIT) Board of
Regents of the University System of Georgia
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Re: Oracle case insensitivity features and ARS 7
This won't be much help to you (except from an informational sharing perspective) but we ran into similar performance issues as part of a Sybase -> Oracle conversion. Never did get a resolution after working with both Oracle and Remedy. In the end we posponed our db conversion to coincide with our apps upgrade (5.5 -> 7.0). We will be deploying the new apps case sensitive. -- Chris Danaceau 703-833-2459 The electronic mail message you have received and any files transmitted with it are confidential and solely for the intended addressee(s)'s attention. Do not divulge, copy, forward, or use the contents, attachments, or information without permission of Fannie Mae. Information contained in this message is provided solely for the purpose stated in the message or its attachment(s) and must not be disclosed to any third party or used for any other purpose without consent of Fannie Mae. If you have received this message and/or any files transmitted with it in error, please delete them from your system, destroy any hard copies of them, and contact the sender. -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Albert Bihler Sent: Friday, February 09, 2007 11:10 AM To: arslist@ARSLIST.ORG Subject: Oracle case insensitivity features and ARS 7 Hi list, we are currently migrating a ARS application from Sybase to Oracle 10gR2. A big problem is that Oracle by default is case sensitive and users are used to execute searches without caring about the case. We applied KM-00012018 without great success. We also played around with the following Oracle options: ALTER SESSION SET NLS_COMP=LINGUISTIC; ALTER SESSION SET NLS_SORT=BINARY_CI; and function based indexes to get Oracle to work case insensitive. The problem is that the indexes created by ARS won't work and performance would be very poor. Does anybody have a performant real live environment with ARS using Oracle case insensitivity options and would like to share the details? Remedy support says this is a limitation from Oracle. Oracle support states that everything works great if you use nlssort-funcion in the where clause of your SQL statement. Unfortunately ARS doesn't issue SQL commands of that style. ARS 7.0.0 Oracle 10gR2 Solaris 10 Kind regards, Albert ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are" ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
Re: How to disable Copy All and Paste All Functionality
You mean copy to new? No, allow that, but we have workflow that defaults or nulls out selected fields. And, of course, western civilization would probably fail if I took THAT ability away from my users. :~) The suggestion was made to use a hidden field that is populated on modify, then throw an error if it is in the submit transaction. -- Chris Danaceau The electronic mail message you have received and any files transmitted with it are confidential and solely for the intended addressee(s)'s attention. Do not divulge, copy, forward, or use the contents, attachments, or information without permission of Fannie Mae. Information contained in this message is provided solely for the purpose stated in the message or its attachment(s) and must not be disclosed to any third party or used for any other purpose without consent of Fannie Mae. If you have received this message and/or any files transmitted with it in error, please delete them from your system, destroy any hard copies of them, and contact the sender. From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Kimberly Santana Sent: Friday, January 12, 2007 10:50 AM To: arslist@ARSLIST.ORG Subject: Re: How to disable Copy All and Paste All Functionality ** For future reference: I get around copy to submit by Active Link >execute on "copy to submit"> if action=Message (type error) "Sorry, but the Copy To Submit option is not available." I'm fortunate that copy/paste does not paste over all the fields required on my form so, I can't speak on that one for ya. Kimberly Santana Remedy Skilled Professional (RSP), Client Systems Analyst Northeastern University __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
How to disable Copy All and Paste All Functionality
Hey all, We have situations where some users are submitting change requests using the Copy All /Paste All menu actions. This causes problems as it circumvents all the field clearing we do on copy to new. How can I disable this functionality? Actually, all I need to disable is the Paste All functionality. ARS. 6.03, Change 5.5. Thanks, -- Chris Danaceau 703-833-2459 The electronic mail message you have received and any files transmitted with it are confidential and solely for the intended addressee(s)'s attention. Do not divulge, copy, forward, or use the contents, attachments, or information without permission of Fannie Mae. Information contained in this message is provided solely for the purpose stated in the message or its attachment(s) and must not be disclosed to any third party or used for any other purpose without consent of Fannie Mae. If you have received this message and/or any files transmitted with it in error, please delete them from your system, destroy any hard copies of them, and contact the sender. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
Re: Why would import give me this error? SOLVED
Thanks to all who helped. Turned out there were some home grown triggers in the database getting in the way. SQL logging pointed me in the right direction. -- Chris Danaceau 703-833-2459 The electronic mail message you have received and any files transmitted with it are confidential and solely for the intended addressee(s)'s attention. Do not divulge, copy, forward, or use the contents, attachments, or information without permission of Fannie Mae. Information contained in this message is provided solely for the purpose stated in the message or its attachment(s) and must not be disclosed to any third party or used for any other purpose without consent of Fannie Mae. If you have received this message and/or any files transmitted with it in error, please delete them from your system, destroy any hard copies of them, and contact the sender. -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of danaceau, Christopher M Sent: Monday, January 08, 2007 2:30 PM To: arslist@ARSLIST.ORG Subject: Why would import give me this error? Listers, ARS 6.03 Solaris OS Sybase 12.5.1 DB ITSM 5.5 heavily customized. I'm trying to import data into an existing change record, mapping the change id and the data field. I'm basically attempting a data transfer from one field to another. Export Change ID and current data, import change ID and data to new field. I have my duplicate preferences set to "Update Old Record with New Records Data." I STILL get a unique index error (ARERR 382). There are no user defined unique indexes on our Change form. My filter logs don't show a push to another form. Could this be coming from the Change ID (1) despite my duplicate preferences? TIA, -- Chris Danaceau 703-833-2459 The electronic mail message you have received and any files transmitted with it are confidential and solely for the intended addressee(s)'s attention. Do not divulge, copy, forward, or use the contents, attachments, or information without permission of Fannie Mae. Information contained in this message is provided solely for the purpose stated in the message or its attachment(s) and must not be disclosed to any third party or used for any other purpose without consent of Fannie Mae. If you have received this message and/or any files transmitted with it in error, please delete them from your system, destroy any hard copies of them, and contact the sender. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are" ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
Re: Why would import give me this error?
Version 6.03, patch 16. Happens on csv and arx imports. Found the index violations in the sql logs. One looks like a T Table - T890, one was a very interstingly named object - B157C35041. Gonna work with my engineers to see what's going on. Here are the SQL errors if anyone cares :) */*** ERROR *** Attempt to insert duplicate key row in object 'T890' with unique index 'T890_21398272791' */*** ERROR *** Attempt to insert duplicate key row in object 'B157C35041' with unique index 'IB157C35041' BTW, it appears tha the second object is the blob for the one attachment on the change form. -- Chris Danaceau 703-833-2459 The electronic mail message you have received and any files transmitted with it are confidential and solely for the intended addressee(s)'s attention. Do not divulge, copy, forward, or use the contents, attachments, or information without permission of Fannie Mae. Information contained in this message is provided solely for the purpose stated in the message or its attachment(s) and must not be disclosed to any third party or used for any other purpose without consent of Fannie Mae. If you have received this message and/or any files transmitted with it in error, please delete them from your system, destroy any hard copies of them, and contact the sender. -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Grooms, Frederick W Sent: Monday, January 08, 2007 3:17 PM To: arslist@ARSLIST.ORG Subject: Re: Why would import give me this error? Which patch level of ARImport are you using and did you export to an .arx or .csv file? I remember problems trying to do an update from a .csv in earlier versions of arimport. Fred -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of danaceau, Christopher M Sent: Monday, January 08, 2007 1:30 PM To: arslist@ARSLIST.ORG Subject: Why would import give me this error? Listers, ARS 6.03 Solaris OS Sybase 12.5.1 DB ITSM 5.5 heavily customized. I'm trying to import data into an existing change record, mapping the change id and the data field. I'm basically attempting a data transfer from one field to another. Export Change ID and current data, import change ID and data to new field. I have my duplicate preferences set to "Update Old Record with New Records Data." I STILL get a unique index error (ARERR 382). There are no user defined unique indexes on our Change form. My filter logs don't show a push to another form. Could this be coming from the Change ID (1) despite my duplicate preferences? TIA, -- Chris Danaceau 703-833-2459 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are" ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
Why would import give me this error?
Listers, ARS 6.03 Solaris OS Sybase 12.5.1 DB ITSM 5.5 heavily customized. I'm trying to import data into an existing change record, mapping the change id and the data field. I'm basically attempting a data transfer from one field to another. Export Change ID and current data, import change ID and data to new field. I have my duplicate preferences set to "Update Old Record with New Records Data." I STILL get a unique index error (ARERR 382). There are no user defined unique indexes on our Change form. My filter logs don't show a push to another form. Could this be coming from the Change ID (1) despite my duplicate preferences? TIA, -- Chris Danaceau 703-833-2459 The electronic mail message you have received and any files transmitted with it are confidential and solely for the intended addressee(s)'s attention. Do not divulge, copy, forward, or use the contents, attachments, or information without permission of Fannie Mae. Information contained in this message is provided solely for the purpose stated in the message or its attachment(s) and must not be disclosed to any third party or used for any other purpose without consent of Fannie Mae. If you have received this message and/or any files transmitted with it in error, please delete them from your system, destroy any hard copies of them, and contact the sender. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
