Re: 764 User Tool Delay
Hi, I think the client is quiet if the user does nothing (and no auto-refresh is turned on). I saw this the first time a very long time ago. Probably version 5.1.2 or something like that. Today I have two routes to my 7.6.04 server. One through a firewall and one direct line. If I go through the firewall, I get this same behavior. The client in this case is Windows XP and AR User 7.6.04. Best Regards - Misi, RRR AB, http://rrr.se > Thanks Jason, I see the issue on my 32 bit Win XP, so that seems to not be > the issue. > > Thanks Misi, I'll check on the firewall, but I wonder why the versions of > the WUT would make a difference. Perhaps the 6.x clients check back with > the server more frequently? > > David > > >> -Original Message- >> From: Action Request System discussion list(ARSList) >> [mailto:arslist@ARSLIST.ORG] On Behalf Of Misi Mladoniczky >> Sent: Tuesday, May 08, 2012 11:06 AM >> To: arslist@ARSLIST.ORG >> Subject: Re: 764 User Tool Delay >> >> Hi, >> >> This kind of symptom typically has to do with a firewall timeout. Check >> if you >> have something like that between the client and the server. >> >> Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP >> 2011) >> >> Products from RRR Scandinavia (Best R.O.I. Award at WWRUG10/11): >> * RRR|License - Not enough Remedy licenses? Save money by optimizing. >> * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy >> logs. >> Find these products, and many free tools and utilities, at >> http://rrr.se. >> >> > Are these 64 bit computers? After 7.1 WUT tends to hang on 64 bit >> > Windows (and it is not supported). Some versions/patches more than >> > others. There are a few compatibility setting that help greatly. I >> > don't have them handy at the moment but they are in the List's >> archives. >> > >> > I have not noticed the time relationship like you mention so maybe >> > this is something else altogether? >> > >> > Jason >> > On May 8, 2012 7:29 AM, "David Durling" wrote: >> > >> >> I'll add that, in our case, the hang/delay seems to occur more like >> >> after >> >> 30 minutes of inactivity (not sure how much) - I think not just after >> >> a few minutes. This is against a 7.5 server, custom apps. >> >> >> >> David >> >> >> >> > -Original Message- >> >> > From: David Durling >> >> > Sent: Tuesday, May 08, 2012 10:21 AM >> >> > To: arslist@ARSLIST.ORG >> >> > Subject: RE: 764 User Tool Delay >> >> > >> >> > I've seen the same thing with the 7.5 patch 007 user tool, and one >> >> > of >> >> our >> >> > units considered it a bug and downgraded back to a 6.x client - it >> >> appears >> >> > related to the version of the user tool. I wonder if all of the >> >> > newer >> >> clients >> >> > exhibit this behavior? >> >> > >> >> > David Durling >> >> > University of Georgia >> >> > >> >> > > -Original Message- >> >> > > From: Action Request System discussion list(ARSList) >> >> > > [mailto:arslist@ARSLIST.ORG] On Behalf Of Frank Caruso >> >> > > Sent: Tuesday, May 08, 2012 10:17 AM >> >> > > To: arslist@ARSLIST.ORG >> >> > > Subject: 764 User Tool Delay >> >> > > >> >> > > ARS 764 sp2 >> >> > > User Tool 764 sp3 >> >> > > >> >> > > We can log in quickly and access all the non ITSM specific forms >> >> using >> >> > > the User Tool without issue: people, support, locations, >> >> > > organizations,etc. We will be using the User Tool for foundation >> >> data >> >> > > maintenance only. However, we are finding that if left idle for a >> >> few >> >> > > minutes, there is a roughly 60 second delay when reconnecting. >> >> > > For example, run a query displaying all support groups, toggle to >> >> another >> >> > > application, return to the user tool after a few minutes and it >> >> > > will lock up for about a minute. User does not have to log back >> >> > > in but >> >> just >> >> > > wait for the system t
Re: 764 User Tool Delay
Thanks Jason, I see the issue on my 32 bit Win XP, so that seems to not be the issue. Thanks Misi, I'll check on the firewall, but I wonder why the versions of the WUT would make a difference. Perhaps the 6.x clients check back with the server more frequently? David > -Original Message- > From: Action Request System discussion list(ARSList) > [mailto:arslist@ARSLIST.ORG] On Behalf Of Misi Mladoniczky > Sent: Tuesday, May 08, 2012 11:06 AM > To: arslist@ARSLIST.ORG > Subject: Re: 764 User Tool Delay > > Hi, > > This kind of symptom typically has to do with a firewall timeout. Check if you > have something like that between the client and the server. > > Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011) > > Products from RRR Scandinavia (Best R.O.I. Award at WWRUG10/11): > * RRR|License - Not enough Remedy licenses? Save money by optimizing. > * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs. > Find these products, and many free tools and utilities, at http://rrr.se. > > > Are these 64 bit computers? After 7.1 WUT tends to hang on 64 bit > > Windows (and it is not supported). Some versions/patches more than > > others. There are a few compatibility setting that help greatly. I > > don't have them handy at the moment but they are in the List's archives. > > > > I have not noticed the time relationship like you mention so maybe > > this is something else altogether? > > > > Jason > > On May 8, 2012 7:29 AM, "David Durling" wrote: > > > >> I'll add that, in our case, the hang/delay seems to occur more like > >> after > >> 30 minutes of inactivity (not sure how much) - I think not just after > >> a few minutes. This is against a 7.5 server, custom apps. > >> > >> David > >> > >> > -Original Message- > >> > From: David Durling > >> > Sent: Tuesday, May 08, 2012 10:21 AM > >> > To: arslist@ARSLIST.ORG > >> > Subject: RE: 764 User Tool Delay > >> > > >> > I've seen the same thing with the 7.5 patch 007 user tool, and one > >> > of > >> our > >> > units considered it a bug and downgraded back to a 6.x client - it > >> appears > >> > related to the version of the user tool. I wonder if all of the > >> > newer > >> clients > >> > exhibit this behavior? > >> > > >> > David Durling > >> > University of Georgia > >> > > >> > > -Original Message- > >> > > From: Action Request System discussion list(ARSList) > >> > > [mailto:arslist@ARSLIST.ORG] On Behalf Of Frank Caruso > >> > > Sent: Tuesday, May 08, 2012 10:17 AM > >> > > To: arslist@ARSLIST.ORG > >> > > Subject: 764 User Tool Delay > >> > > > >> > > ARS 764 sp2 > >> > > User Tool 764 sp3 > >> > > > >> > > We can log in quickly and access all the non ITSM specific forms > >> using > >> > > the User Tool without issue: people, support, locations, > >> > > organizations,etc. We will be using the User Tool for foundation > >> data > >> > > maintenance only. However, we are finding that if left idle for a > >> few > >> > > minutes, there is a roughly 60 second delay when reconnecting. > >> > > For example, run a query displaying all support groups, toggle to > >> another > >> > > application, return to the user tool after a few minutes and it > >> > > will lock up for about a minute. User does not have to log back > >> > > in but > >> just > >> > > wait for the system to come back. This does not happen in the > >> midtier. > >> > > > >> > > Any thoughts? > >> > > > >> > > Thank you. > >> > > > >> > > > >> > > __ > >> > > _ > >> > > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend > >> > > wwrug12 www.wwrug12.com ARSList: "Where the Answers Are" > >> > >> > >> > >> > __ > ___ > >> __ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > >> attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are" > >> > > > > > __ > > > _ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > > attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are" > > > > __ > _ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 > www.wwrug12.com ARSList: "Where the Answers Are" ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
Re: 764 User Tool Delay
Joe, Thanks, but my home folder is local to my PC, so that appears not to be the issue. Though the connection does may be getting otherwise dropped - David > -Original Message- > From: Action Request System discussion list(ARSList) > [mailto:arslist@ARSLIST.ORG] On Behalf Of Joe Martin D'Souza > Sent: Tuesday, May 08, 2012 10:28 AM > To: arslist@ARSLIST.ORG > Subject: Re: 764 User Tool Delay > > I can't say I have noticed this.. > > Another thought I just had is.. where do you have your AR System home > folder?? A network share? Does the network 'drop' the share connectivity > when not in use? That could explain why it is taking those few moments. > > If you have your home on a network share, try changing that and see if it > makes a difference.. > > Joe > > -Original Message- > From: David Durling > Sent: Tuesday, May 08, 2012 10:20 AM Newsgroups: > public.remedy.arsystem.general > To: arslist@ARSLIST.ORG > Subject: Re: 764 User Tool Delay > > I've seen the same thing with the 7.5 patch 007 user tool, and one of our > units considered it a bug and downgraded back to a 6.x client - it appears > related to the version of the user tool. I wonder if all of the newer clients > exhibit this behavior? > > David Durling > University of Georgia > > > -Original Message- > > From: Action Request System discussion list(ARSList) > > [mailto:arslist@ARSLIST.ORG] On Behalf Of Frank Caruso > > Sent: Tuesday, May 08, 2012 10:17 AM > > To: arslist@ARSLIST.ORG > > Subject: 764 User Tool Delay > > > > ARS 764 sp2 > > User Tool 764 sp3 > > > > We can log in quickly and access all the non ITSM specific forms using > > the User Tool without issue: people, support, locations, > > organizations,etc. We will be using the User Tool for foundation data > > maintenance only. However, we are finding that if left idle for a few > > minutes, there is a roughly 60 second delay when reconnecting. For > > example, run a query displaying all support groups, toggle to another > > application, return to the user tool after a few minutes and it will > > lock up for about a minute. User does not have to log back in but just > > wait for the system to come back. This does not happen in the midtier. > > > > Any thoughts? > > > > Thank you. > > __ > _ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 > www.wwrug12.com ARSList: "Where the Answers Are" ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
Re: 764 User Tool Delay
Hi, This kind of symptom typically has to do with a firewall timeout. Check if you have something like that between the client and the server. Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011) Products from RRR Scandinavia (Best R.O.I. Award at WWRUG10/11): * RRR|License - Not enough Remedy licenses? Save money by optimizing. * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs. Find these products, and many free tools and utilities, at http://rrr.se. > Are these 64 bit computers? After 7.1 WUT tends to hang on 64 bit Windows > (and it is not supported). Some versions/patches more than others. There > are a few compatibility setting that help greatly. I don't have them handy > at the moment but they are in the List's archives. > > I have not noticed the time relationship like you mention so maybe this is > something else altogether? > > Jason > On May 8, 2012 7:29 AM, "David Durling" wrote: > >> I'll add that, in our case, the hang/delay seems to occur more like >> after >> 30 minutes of inactivity (not sure how much) - I think not just after a >> few >> minutes. This is against a 7.5 server, custom apps. >> >> David >> >> > -Original Message- >> > From: David Durling >> > Sent: Tuesday, May 08, 2012 10:21 AM >> > To: arslist@ARSLIST.ORG >> > Subject: RE: 764 User Tool Delay >> > >> > I've seen the same thing with the 7.5 patch 007 user tool, and one of >> our >> > units considered it a bug and downgraded back to a 6.x client - it >> appears >> > related to the version of the user tool. I wonder if all of the newer >> clients >> > exhibit this behavior? >> > >> > David Durling >> > University of Georgia >> > >> > > -Original Message- >> > > From: Action Request System discussion list(ARSList) >> > > [mailto:arslist@ARSLIST.ORG] On Behalf Of Frank Caruso >> > > Sent: Tuesday, May 08, 2012 10:17 AM >> > > To: arslist@ARSLIST.ORG >> > > Subject: 764 User Tool Delay >> > > >> > > ARS 764 sp2 >> > > User Tool 764 sp3 >> > > >> > > We can log in quickly and access all the non ITSM specific forms >> using >> > > the User Tool without issue: people, support, locations, >> > > organizations,etc. We will be using the User Tool for foundation >> data >> > > maintenance only. However, we are finding that if left idle for a >> few >> > > minutes, there is a roughly 60 second delay when reconnecting. For >> > > example, run a query displaying all support groups, toggle to >> another >> > > application, return to the user tool after a few minutes and it will >> > > lock up for about a minute. User does not have to log back in but >> just >> > > wait for the system to come back. This does not happen in the >> midtier. >> > > >> > > Any thoughts? >> > > >> > > Thank you. >> > > >> > > >> > __ >> > > _ >> > > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend >> > > wwrug12 www.wwrug12.com ARSList: "Where the Answers Are" >> >> >> >> ___ >> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org >> attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are" >> > > ___ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are" > ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
Re: 764 User Tool Delay
Are these 64 bit computers? After 7.1 WUT tends to hang on 64 bit Windows (and it is not supported). Some versions/patches more than others. There are a few compatibility setting that help greatly. I don't have them handy at the moment but they are in the List's archives. I have not noticed the time relationship like you mention so maybe this is something else altogether? Jason On May 8, 2012 7:29 AM, "David Durling" wrote: > I'll add that, in our case, the hang/delay seems to occur more like after > 30 minutes of inactivity (not sure how much) - I think not just after a few > minutes. This is against a 7.5 server, custom apps. > > David > > > -Original Message- > > From: David Durling > > Sent: Tuesday, May 08, 2012 10:21 AM > > To: arslist@ARSLIST.ORG > > Subject: RE: 764 User Tool Delay > > > > I've seen the same thing with the 7.5 patch 007 user tool, and one of our > > units considered it a bug and downgraded back to a 6.x client - it > appears > > related to the version of the user tool. I wonder if all of the newer > clients > > exhibit this behavior? > > > > David Durling > > University of Georgia > > > > > -Original Message- > > > From: Action Request System discussion list(ARSList) > > > [mailto:arslist@ARSLIST.ORG] On Behalf Of Frank Caruso > > > Sent: Tuesday, May 08, 2012 10:17 AM > > > To: arslist@ARSLIST.ORG > > > Subject: 764 User Tool Delay > > > > > > ARS 764 sp2 > > > User Tool 764 sp3 > > > > > > We can log in quickly and access all the non ITSM specific forms using > > > the User Tool without issue: people, support, locations, > > > organizations,etc. We will be using the User Tool for foundation data > > > maintenance only. However, we are finding that if left idle for a few > > > minutes, there is a roughly 60 second delay when reconnecting. For > > > example, run a query displaying all support groups, toggle to another > > > application, return to the user tool after a few minutes and it will > > > lock up for about a minute. User does not have to log back in but just > > > wait for the system to come back. This does not happen in the midtier. > > > > > > Any thoughts? > > > > > > Thank you. > > > > > > > > __ > > > _ > > > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend > > > wwrug12 www.wwrug12.com ARSList: "Where the Answers Are" > > > > ___ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are" > ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
Re: 764 User Tool Delay
I'll add that, in our case, the hang/delay seems to occur more like after 30 minutes of inactivity (not sure how much) - I think not just after a few minutes. This is against a 7.5 server, custom apps. David > -Original Message- > From: David Durling > Sent: Tuesday, May 08, 2012 10:21 AM > To: arslist@ARSLIST.ORG > Subject: RE: 764 User Tool Delay > > I've seen the same thing with the 7.5 patch 007 user tool, and one of our > units considered it a bug and downgraded back to a 6.x client - it appears > related to the version of the user tool. I wonder if all of the newer clients > exhibit this behavior? > > David Durling > University of Georgia > > > -Original Message- > > From: Action Request System discussion list(ARSList) > > [mailto:arslist@ARSLIST.ORG] On Behalf Of Frank Caruso > > Sent: Tuesday, May 08, 2012 10:17 AM > > To: arslist@ARSLIST.ORG > > Subject: 764 User Tool Delay > > > > ARS 764 sp2 > > User Tool 764 sp3 > > > > We can log in quickly and access all the non ITSM specific forms using > > the User Tool without issue: people, support, locations, > > organizations,etc. We will be using the User Tool for foundation data > > maintenance only. However, we are finding that if left idle for a few > > minutes, there is a roughly 60 second delay when reconnecting. For > > example, run a query displaying all support groups, toggle to another > > application, return to the user tool after a few minutes and it will > > lock up for about a minute. User does not have to log back in but just > > wait for the system to come back. This does not happen in the midtier. > > > > Any thoughts? > > > > Thank you. > > > > > __ > > _ > > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend > > wwrug12 www.wwrug12.com ARSList: "Where the Answers Are" ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
Re: 764 User Tool Delay
I can't say I have noticed this.. Another thought I just had is.. where do you have your AR System home folder?? A network share? Does the network 'drop' the share connectivity when not in use? That could explain why it is taking those few moments. If you have your home on a network share, try changing that and see if it makes a difference.. Joe -Original Message- From: David Durling Sent: Tuesday, May 08, 2012 10:20 AM Newsgroups: public.remedy.arsystem.general To: arslist@ARSLIST.ORG Subject: Re: 764 User Tool Delay I've seen the same thing with the 7.5 patch 007 user tool, and one of our units considered it a bug and downgraded back to a 6.x client - it appears related to the version of the user tool. I wonder if all of the newer clients exhibit this behavior? David Durling University of Georgia -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Frank Caruso Sent: Tuesday, May 08, 2012 10:17 AM To: arslist@ARSLIST.ORG Subject: 764 User Tool Delay ARS 764 sp2 User Tool 764 sp3 We can log in quickly and access all the non ITSM specific forms using the User Tool without issue: people, support, locations, organizations,etc. We will be using the User Tool for foundation data maintenance only. However, we are finding that if left idle for a few minutes, there is a roughly 60 second delay when reconnecting. For example, run a query displaying all support groups, toggle to another application, return to the user tool after a few minutes and it will lock up for about a minute. User does not have to log back in but just wait for the system to come back. This does not happen in the midtier. Any thoughts? Thank you. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
Re: 764 User Tool Delay
ITSM applications 7.6.04 were not designed to be used on the WUT (Windows User Tool). Looks like you are already aware of that from your statements where you were specific about what part of the application you were trying to access.. Having said that, I did not experience this when I attempted to use the WUT to perform similar tasks.. Is this a new site you are at? Is this problem specific to this version and you did not get the same problem with the previous versions at this same site? The reason I am specifying *same site* is that I am wondering if it is not strictly an AR issue but something else like the network, or something installed on the clients that’s doing this - firewall or antivirus... -Original Message- From: Frank Caruso Sent: Tuesday, May 08, 2012 10:16 AM Newsgroups: public.remedy.arsystem.general To: arslist@ARSLIST.ORG Subject: 764 User Tool Delay ARS 764 sp2 User Tool 764 sp3 We can log in quickly and access all the non ITSM specific forms using the User Tool without issue: people, support, locations, organizations,etc. We will be using the User Tool for foundation data maintenance only. However, we are finding that if left idle for a few minutes, there is a roughly 60 second delay when reconnecting. For example, run a query displaying all support groups, toggle to another application, return to the user tool after a few minutes and it will lock up for about a minute. User does not have to log back in but just wait for the system to come back. This does not happen in the midtier. Any thoughts? Thank you. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
Re: 764 User Tool Delay
I've seen the same thing with the 7.5 patch 007 user tool, and one of our units considered it a bug and downgraded back to a 6.x client - it appears related to the version of the user tool. I wonder if all of the newer clients exhibit this behavior? David Durling University of Georgia > -Original Message- > From: Action Request System discussion list(ARSList) > [mailto:arslist@ARSLIST.ORG] On Behalf Of Frank Caruso > Sent: Tuesday, May 08, 2012 10:17 AM > To: arslist@ARSLIST.ORG > Subject: 764 User Tool Delay > > ARS 764 sp2 > User Tool 764 sp3 > > We can log in quickly and access all the non ITSM specific forms using the > User Tool without issue: people, support, locations, organizations,etc. We > will be using the User Tool for foundation data maintenance only. However, > we are finding that if left idle for a few minutes, there is a roughly 60 > second > delay when reconnecting. For example, run a query displaying all support > groups, toggle to another application, return to the user tool after a few > minutes and it will lock up for about a minute. User does not have to log back > in but just wait for the system to come back. This does not happen in the > midtier. > > Any thoughts? > > Thank you. > > __ > _ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 > www.wwrug12.com ARSList: "Where the Answers Are" ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
764 User Tool Delay
ARS 764 sp2 User Tool 764 sp3 We can log in quickly and access all the non ITSM specific forms using the User Tool without issue: people, support, locations, organizations,etc. We will be using the User Tool for foundation data maintenance only. However, we are finding that if left idle for a few minutes, there is a roughly 60 second delay when reconnecting. For example, run a query displaying all support groups, toggle to another application, return to the user tool after a few minutes and it will lock up for about a minute. User does not have to log back in but just wait for the system to come back. This does not happen in the midtier. Any thoughts? Thank you. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
