ARERR 102
Hello All, I have deleted a field from the form and added a new field. While importing def file from one server to another I am getting the following error: Required name parameter (or name field in a parameter) is empty ,102 There is no data on the destination form. This form already exist on the destination server. Please share your inputs on this issue . Thanks ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
Re: ARERR 102
If memory serves, Field 102 is the Password field. Does that lead you toward a solution? Rick Cook On Thu, Sep 18, 2014 at 7:33 AM, Remedy Support wrote: > ** > Hello All, > > I have deleted a field from the form and added a new field. > > While importing def file from one server to another I am getting the > following error: > > Required name parameter (or name field in a parameter) is empty ,102 > > There is no data on the destination form. This form already exist on the > destination server. > > > Please share your inputs on this issue . > > > Thanks > > > > _ARSlist: "Where the Answers Are" and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
Re: ARERR 102
Thanks Rick, This is ARERR 102, not the field ID. Regards On Thu, Sep 18, 2014 at 5:52 PM, Rick Cook wrote: > ** > If memory serves, Field 102 is the Password field. Does that lead you > toward a solution? > > Rick Cook > > On Thu, Sep 18, 2014 at 7:33 AM, Remedy Support > wrote: > >> ** >> Hello All, >> >> I have deleted a field from the form and added a new field. >> >> While importing def file from one server to another I am getting the >> following error: >> >> Required name parameter (or name field in a parameter) is empty ,102 >> >> There is no data on the destination form. This form already exist on the >> destination server. >> >> >> Please share your inputs on this issue . >> >> >> Thanks >> >> >> >> _ARSlist: "Where the Answers Are" and have been for 20 years_ > > > _ARSlist: "Where the Answers Are" and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
Re: ARERR 102
Hi, I would check the def-file and search for the deleted/added field id. Try the XML format as well, as it is easier to read. Did you add a field with the same field id as the removed one? It might confuse the import functionality that you remove/add the field in one go. Have you tried to remove the field manually before importing the def file? Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011) Ask the Remedy Licensing Experts (Best R.O.I. Award at WWRUG10/11/12/13): * RRR|License - Not enough Remedy licenses? Save money by optimizing. * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs. Find these products, and many free tools and utilities, at http://rrr.se. > Thanks Rick, > > This is ARERR 102, not the field ID. > > Regards > > On Thu, Sep 18, 2014 at 5:52 PM, Rick Cook wrote: > >> ** >> If memory serves, Field 102 is the Password field. Does that lead you >> toward a solution? >> >> Rick Cook >> >> On Thu, Sep 18, 2014 at 7:33 AM, Remedy Support >> wrote: >> >>> ** >>> Hello All, >>> >>> I have deleted a field from the form and added a new field. >>> >>> While importing def file from one server to another I am getting the >>> following error: >>> >>> Required name parameter (or name field in a parameter) is empty ,102 >>> >>> There is no data on the destination form. This form already exist on the >>> destination server. >>> >>> >>> Please share your inputs on this issue . >>> >>> >>> Thanks >>> >>> >>> >>> _ARSlist: "Where the Answers Are" and have been for 20 years_ >> >> >> _ARSlist: "Where the Answers Are" and have been for 20 years_ > > ___ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > "Where the Answers Are, and have been for 20 years" > ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
Re: ARERR 102
Thanks Rick, Both the source form and destination form are same execpt that in source form a new image is inserted in an existing control field. regards On Fri, Sep 19, 2014 at 10:52 AM, Misi Mladoniczky wrote: > Hi, > > I would check the def-file and search for the deleted/added field id. Try > the > XML format as well, as it is easier to read. > > Did you add a field with the same field id as the removed one? > > It might confuse the import functionality that you remove/add the field in > one > go. > > Have you tried to remove the field manually before importing the def file? > > Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011) > > Ask the Remedy Licensing Experts (Best R.O.I. Award at WWRUG10/11/12/13): > * RRR|License - Not enough Remedy licenses? Save money by optimizing. > * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs. > Find these products, and many free tools and utilities, at http://rrr.se. > > > Thanks Rick, > > > > This is ARERR 102, not the field ID. > > > > Regards > > > > On Thu, Sep 18, 2014 at 5:52 PM, Rick Cook wrote: > > > >> ** > >> If memory serves, Field 102 is the Password field. Does that lead you > >> toward a solution? > >> > >> Rick Cook > >> > >> On Thu, Sep 18, 2014 at 7:33 AM, Remedy Support < > sahilbmcrem...@gmail.com> > >> wrote: > >> > >>> ** > >>> Hello All, > >>> > >>> I have deleted a field from the form and added a new field. > >>> > >>> While importing def file from one server to another I am getting the > >>> following error: > >>> > >>> Required name parameter (or name field in a parameter) is empty ,102 > >>> > >>> There is no data on the destination form. This form already exist on > the > >>> destination server. > >>> > >>> > >>> Please share your inputs on this issue . > >>> > >>> > >>> Thanks > >>> > >>> > >>> > >>> _ARSlist: "Where the Answers Are" and have been for 20 years_ > >> > >> > >> _ARSlist: "Where the Answers Are" and have been for 20 years_ > > > > > ___ > > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > > "Where the Answers Are, and have been for 20 years" > > > > > ___ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > "Where the Answers Are, and have been for 20 years" > ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
Re: ARERR 102
Hi, You said that you deleted a field and then added a field. Is this not true? If it is only a control field you can try to delete it manually before the import. To verify the DEF file you can try to import the form an another clean AR Server or you can rename the form in the DEF-file and import it parallel to your current form. Either in the source or the target server. Just make sure you do not have an Alias set for the form that will confuse the users, and you could also remove the form-specific permission lines in the DEF to make it invisible to non-admin users. Best Regards - Misi, RRR AB, http://rrr.se > Thanks Rick, > > Both the source form and destination form are same execpt that in source > form a new image is inserted in an existing control field. > > regards > > > On Fri, Sep 19, 2014 at 10:52 AM, Misi Mladoniczky wrote: > >> Hi, >> >> I would check the def-file and search for the deleted/added field id. Try >> the >> XML format as well, as it is easier to read. >> >> Did you add a field with the same field id as the removed one? >> >> It might confuse the import functionality that you remove/add the field in >> one >> go. >> >> Have you tried to remove the field manually before importing the def file? >> >> Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011) >> >> Ask the Remedy Licensing Experts (Best R.O.I. Award at WWRUG10/11/12/13): >> * RRR|License - Not enough Remedy licenses? Save money by optimizing. >> * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs. >> Find these products, and many free tools and utilities, at http://rrr.se. >> >> > Thanks Rick, >> > >> > This is ARERR 102, not the field ID. >> > >> > Regards >> > >> > On Thu, Sep 18, 2014 at 5:52 PM, Rick Cook wrote: >> > >> >> ** >> >> If memory serves, Field 102 is the Password field. Does that lead you >> >> toward a solution? >> >> >> >> Rick Cook >> >> >> >> On Thu, Sep 18, 2014 at 7:33 AM, Remedy Support < >> sahilbmcrem...@gmail.com> >> >> wrote: >> >> >> >>> ** >> >>> Hello All, >> >>> >> >>> I have deleted a field from the form and added a new field. >> >>> >> >>> While importing def file from one server to another I am getting the >> >>> following error: >> >>> >> >>> Required name parameter (or name field in a parameter) is empty ,102 >> >>> >> >>> There is no data on the destination form. This form already exist on >> the >> >>> destination server. >> >>> >> >>> >> >>> Please share your inputs on this issue . >> >>> >> >>> >> >>> Thanks >> >>> >> >>> >> >>> >> >>> _ARSlist: "Where the Answers Are" and have been for 20 years_ >> >> >> >> >> >> _ARSlist: "Where the Answers Are" and have been for 20 years_ >> > >> > >> ___ >> > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org >> > "Where the Answers Are, and have been for 20 years" >> > >> >> >> ___ >> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org >> "Where the Answers Are, and have been for 20 years" >> > > ___ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > "Where the Answers Are, and have been for 20 years" > ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
Question: AssignEng ARERR - 102
I was wondering if anyone has seen or encountered this error before - it is repeating itself in the ARERROR.log. Suggestions / ideas? Mon Jun 23 12:27:02 2008 AssignEng : Name parameter (or name field in a parameter) is empty () ARERR - 102 THANKS! ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
Change Management ARERR 102
Hi Team, We are getting ARERR 102 Assign Eng (Filed is empty or not Null ) Error while submitting a change request ,, its a automated process. help us with your views Thanks Kiran ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are"
Re: Change Management ARERR 102
Since it is automated, I am assuming you are pushing to the Change Interface Create form? Please confirm. Have you run any logging? Have you tried manually creating the request with the same actions as the automated process? What version of Change Management and AR are you on? -Original Message- From: Action Request System discussion list(ARSList) on behalf of uday kiran Sent: Wed 7/20/2011 5:16 AM To: arslist@ARSLIST.ORG Subject: Change Management ARERR 102 Hi Team, We are getting ARERR 102 Assign Eng (Filed is empty or not Null ) Error while submitting a change request ,, its a automated process. help us with your views Thanks Kiran ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are" ** This e-mail and its attachments may contain Forest Laboratories, Inc. proprietary information that is privileged, confidential or subject to copyright belonging to Forest Laboratories, Inc. This e-mail is intended solely for the use of the individual or entity to which it is addressed. If you are not the intended recipient of this e-mail, or the employee or agent responsible for delivering this e-mail to the intended recipient, you are hereby notified that any dissemination, distribution, copying or action taken in relation to the contents of and attachments to this e-mail is strictly prohibited and may be unlawful. If you have received this e-mail in error, please notify the sender immediately and permanently delete the original and any copy of this e-mail and any printout. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are"
Re: Change Management ARERR 102
Hi we are on 7.5. 03 AR Seeing "AssignEng : Name Parameter ( or name field in a paramter) is emptly ARERR - 102 in arerror log On 7/20/11, Chowdhury, Tauf wrote: > Since it is automated, I am assuming you are pushing to the Change Interface > Create form? Please confirm. > Have you run any logging? > Have you tried manually creating the request with the same actions as the > automated process? > What version of Change Management and AR are you on? > > > -Original Message- > From: Action Request System discussion list(ARSList) on behalf of uday kiran > Sent: Wed 7/20/2011 5:16 AM > To: arslist@ARSLIST.ORG > Subject: Change Management ARERR 102 > > Hi Team, > > We are getting ARERR 102 Assign Eng (Filed is empty or not Null ) > Error while submitting a change request ,, its a automated process. > > > help us with your views > > Thanks > Kiran > > ___ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are" > > ** > This e-mail and its attachments may contain Forest Laboratories, Inc. > proprietary information that is privileged, confidential or subject to > copyright belonging to Forest Laboratories, Inc. This e-mail is intended > solely for the use of the individual or entity to which it is addressed. If > you are not the intended recipient of this e-mail, or the employee or agent > responsible for delivering this e-mail to the intended recipient, you are > hereby notified that any dissemination, distribution, copying or action > taken in relation to the contents of and attachments to this e-mail is > strictly prohibited and may be unlawful. If you have received this e-mail in > error, please notify the sender immediately and permanently delete the > original and any copy of this e-mail and any printout. > > ___ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are" > ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are"
Developer Studio Generating ARERR 102
Hello, we have a deployable application that we can no longer modify. We are using Developer Studio Version: 7.6.03 and if we open the appication, make any change and then try to save we get The following error: Name parameter (or name field in a parameter) is empty ARERR - 102 I have seen similar entries posted here on the list but they seem to be regarding empty dynamic fields at runtime and not coming from the Dev tool. BMC has been unable to help pinpoint the problem. We had this problem once before using 7.5. Back then we "solved" it by doing a restore from our prod environment. This time this is not an option. Here are our system details: AR Server: 7.6.03 Build 001 Operating System: SunOS 5.10 DB: Oracle 10.2.0.3.0 - 64bi If anyone can shed some light on how to troubleshoot this, it would be greatly appreciated. Thanks and Regards, Robert Rozanski ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are"
Help Needed for ARERR 102 Error.
Dear All, Ever since I got a new PC, with new OS ( windows 7 ) , I have been getting an ARERR 102 error when Opening an Incident from the Incident Management console. If I click OK, the error comes back up a second time. If I click OK a second time, the error will go away and the record will display. Otherwise, no other issues in Remedy. I have deleted all my .arf and .arv files, still getting error. I have tried changing the BMC Remedy User Compatibility settings, still getting error. (screenshot in Work Info) I turned on Logging to capture the issue. (file in Work Info) There are other people in the company also having the same issue. I am a remedy Admin and I tried all I can do to fix this issue but I cannot. Please see the screen shot below : [cid:image001.png@01CEC017.BF3DEB10] Best Regards, Bhupendra KUMAR From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Tomasiewicz, Mike (Information Technology) Sent: 03 October 2013 07:28 To: arslist@ARSLIST.ORG Subject: Re: BMC Customer Support ** I'd like to interject that everyone's mileage may vary when engaging support resources. I also believe that support is doing a much better job than they have in the past. That being said, I do not vouch for every person manning the desk, only my interactions. .: Mike T :. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Ortega, Jesus A Sent: Wednesday, October 02, 2013 4:42 PM To: arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG> Subject: Re: BMC Customer Support ** Someone was just telling me on the ARSlist that BMC Support had really made a turnaround and was doing much better. Kathy's email seems to indicate otherwise. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Kathy Morris Sent: Wednesday, October 02, 2013 11:05 AM To: arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG> Subject: BMC Customer Support ** Hi, Does anyone know who we can contact on a Sr. Management level at BMC regarding technical support? We are not happy at all with the level of support we are receiving. If you like, you contact me directly for any recommendations. _ARSlist: "Where the Answers Are" and have been for 20 years_ Information contained in this email is subject to the disclaimer found by clicking on the following link: http://www.lyondellbasell.com/Footer/Disclaimer/ _ARSlist: "Where the Answers Are" and have been for 20 years_ _ARSlist: "Where the Answers Are" and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years" <>
Re: Developer Studio Generating ARERR 102
hi, Can you catch the API logs by changing the value of the arsys.xml api logging = 1? it should give you the complete set of parameters for all the API calls you do during the action. If you find any name field empty raise it with BMC then? if you dont know how to enable the arsys.xml api logging let me know I can help you with it. Thanks, Vikrant Rob Rozanski wrote: > > Hello, we have a deployable application that we can no longer modify. > > > > We are using Developer Studio Version: 7.6.03 and if we open the > appication, > make any change and then try to save we get The following error: Name > parameter (or name field in a parameter) is empty ARERR - 102 > > > > I have seen similar entries posted here on the list but they seem to be > regarding empty dynamic fields at runtime and not coming from the Dev > tool. > > > > BMC has been unable to help pinpoint the problem. > > > > We had this problem once before using 7.5. Back then we "solved" it by > doing > a restore from our prod environment. > > This time this is not an option. > > > > Here are our system details: > > > > AR Server: 7.6.03 Build 001 > > Operating System: SunOS 5.10 > > DB: Oracle 10.2.0.3.0 - 64bi > > > > If anyone can shed some light on how to troubleshoot this, it would be > greatly appreciated. > > > > Thanks and Regards, > > Robert Rozanski > > > > > ___ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are" > > -- View this message in context: http://old.nabble.com/Developer-Studio-Generating-ARERR-102-tp30745966p30746403.html Sent from the ARS (Action Request System) mailing list archive at Nabble.com. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are"
ARERR [102] on display of AST:ComputerSystem record
Hello Everyone, We have a customumized HelpDesk system plus the Asset Management module. We have copied the "Computing System" form (AST:ComputerSystem) and its data from our old platform (ARS 6.3, HPUX-11 server) to the new (ARS 7.01, Linux server). To display records we open "Manage Asset Information", pick Type of "Computer System" and click "Search". This opens the Computer System form. If we click "Search" again it displays a list of records. In the new system, when we go from one record to another we get a message that says, "ARERR [102] Name parameter (or name field in a parameter) is empty." There are no errors in either the Active Link or Filter logs. A search of the BMC Knowledge Base didn't turn up any entries. The "Name" field has been renamed to "ESN" in both the old system and the new, but we don't get the error in the old system. Any idea what this message means? Dwayne Martin Computing Support James Madison University ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
Re: Help Needed for ARERR 102 Error.
First of all message not in catalog is a message you receive when the AR System cannot read messages from the arsystem.cat file which is usually a problem when you perform a non root install on UNIX and forget to perform the post installation recommended tasks of manually changing the permission of the arsystem.cat file to make it readable by the non root user that is starting the AR System. So when you mention that you have got a new PC Windows 7, do you mean it's a client? I do not have access to what ARERR 102 is as of now, but you might want to import the help.def and help.arx files which should have information about what 102 is. Joe _ From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Bhupendra Kumar Sent: Thursday, October 03, 2013 3:06 AM To: arslist@ARSLIST.ORG Subject: Help Needed for ARERR 102 Error. Dear All, Ever since I got a new PC, with new OS ( windows 7 ) , I have been getting an ARERR 102 error when Opening an Incident from the Incident Management console. If I click OK, the error comes back up a second time. If I click OK a second time, the error will go away and the record will display. Otherwise, no other issues in Remedy. I have deleted all my .arf and .arv files, still getting error. I have tried changing the BMC Remedy User Compatibility settings, still getting error. (screenshot in Work Info) I turned on Logging to capture the issue. (file in Work Info) There are other people in the company also having the same issue. I am a remedy Admin and I tried all I can do to fix this issue but I cannot. Please see the screen shot below : Best Regards, Bhupendra KUMAR From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Tomasiewicz, Mike (Information Technology) Sent: 03 October 2013 07:28 To: arslist@ARSLIST.ORG Subject: Re: BMC Customer Support ** I'd like to interject that everyone's mileage may vary when engaging support resources. I also believe that support is doing a much better job than they have in the past. That being said, I do not vouch for every person manning the desk, only my interactions. .: Mike T :. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Ortega, Jesus A Sent: Wednesday, October 02, 2013 4:42 PM To: arslist@ARSLIST.ORG Subject: Re: BMC Customer Support ** Someone was just telling me on the ARSlist that BMC Support had really made a turnaround and was doing much better. Kathy's email seems to indicate otherwise. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Kathy Morris Sent: Wednesday, October 02, 2013 11:05 AM To: arslist@ARSLIST.ORG Subject: BMC Customer Support ** Hi, Does anyone know who we can contact on a Sr. Management level at BMC regarding technical support? We are not happy at all with the level of support we are receiving. If you like, you contact me directly for any recommendations. _ARSlist: "Where the Answers Are" and have been for 20 years_ Information contained in this email is subject to the disclaimer found by clicking on the following link: http://www.lyondellbasell.com/Footer/Disclaimer/ _ARSlist: "Where the Answers Are" and have been for 20 years_ _ARSlist: "Where the Answers Are" and have been for 20 years_ _ARSlist: "Where the Answers Are" and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years" <>
Re: Help Needed for ARERR 102 Error.
The error (ARERR 102) comes when some of the form name which is being passed dynamically to the server say in some active link action is not resolved . This could be because the server does not have that form at all or the field value which is being passed for form name does not have the value. One possible case could be, on some action a filter is fired but that filter primary form is not available. Same possibility could be with fields too. However since you observe this issue after you got the new PC, it seems that because of some OS issue the values are not passed to the server on execution of some activelink in the first try . Will have to debug that on that specific machine/environment. Regards, Amit Kumar From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Joe D'Souza Sent: 03 October 2013 20:29 To: arslist@ARSLIST.ORG Subject: Re: Help Needed for ARERR 102 Error. ** First of all message not in catalog is a message you receive when the AR System cannot read messages from the arsystem.cat file which is usually a problem when you perform a non root install on UNIX and forget to perform the post installation recommended tasks of manually changing the permission of the arsystem.cat file to make it readable by the non root user that is starting the AR System. So when you mention that you have got a new PC Windows 7, do you mean it's a client? I do not have access to what ARERR 102 is as of now, but you might want to import the help.def and help.arx files which should have information about what 102 is. Joe From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Bhupendra Kumar Sent: Thursday, October 03, 2013 3:06 AM To: arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG> Subject: Help Needed for ARERR 102 Error. Dear All, Ever since I got a new PC, with new OS ( windows 7 ) , I have been getting an ARERR 102 error when Opening an Incident from the Incident Management console. If I click OK, the error comes back up a second time. If I click OK a second time, the error will go away and the record will display. Otherwise, no other issues in Remedy. I have deleted all my .arf and .arv files, still getting error. I have tried changing the BMC Remedy User Compatibility settings, still getting error. (screenshot in Work Info) I turned on Logging to capture the issue. (file in Work Info) There are other people in the company also having the same issue. I am a remedy Admin and I tried all I can do to fix this issue but I cannot. Please see the screen shot below : [cid:image001.jpg@01CEC0F4.E978BBC0] Best Regards, Bhupendra KUMAR From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Tomasiewicz, Mike (Information Technology) Sent: 03 October 2013 07:28 To: arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG> Subject: Re: BMC Customer Support ** I'd like to interject that everyone's mileage may vary when engaging support resources. I also believe that support is doing a much better job than they have in the past. That being said, I do not vouch for every person manning the desk, only my interactions. .: Mike T :. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Ortega, Jesus A Sent: Wednesday, October 02, 2013 4:42 PM To: arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG> Subject: Re: BMC Customer Support ** Someone was just telling me on the ARSlist that BMC Support had really made a turnaround and was doing much better. Kathy's email seems to indicate otherwise. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Kathy Morris Sent: Wednesday, October 02, 2013 11:05 AM To: arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG> Subject: BMC Customer Support ** Hi, Does anyone know who we can contact on a Sr. Management level at BMC regarding technical support? We are not happy at all with the level of support we are receiving. If you like, you contact me directly for any recommendations. _ARSlist: "Where the Answers Are" and have been for 20 years_ Information contained in this email is subject to the disclaimer found by clicking on the following link: http://www.lyondellbasell.com/Footer/Disclaimer/ _ARSlist: "Where the Answers Are" and have been for 20 years_ _ARSlist: "Where the Answers Are" and have been for 20 years_ _ARSlist: "Where the Answers Are" and have been for 20 years_ _ARSlist: "Where the Answers Are" and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years" <>
ARERR 102 : Remedy Version 7.5.00 Patch 004
Hi All , I am very only few month old to this world. I have never used remedy before. I have encountered one error called ARERR 102. Scenerio : When I double click on a ticket to go into it, I receive an error. (ARERR (102) Cannot open catalog; Message number = 102. I click OK The error appears again. I click OK and ticket opens. I can add a ticket with no issues. How can I make this error to disappear? Environment which I am using is : Remedy Version 7.5.00 Patch 004 Please let me know. Many thanks. Bhupendra KUMAR ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
Re: ARERR [102] on display of AST:ComputerSystem record
Hi Dwayne Are you using the 6.3 user tool to access a version 7 server? I think you will find that this error will go away if you use the correct version user tool. I'm not sure what causes this error, but I have seen it when I use the wrong user tool version my mistake. HTH David Sanders Remedy Solution Architect Enterprise Service Suite @ Work == ARS List Award Winner 2005 Best 3rd party Remedy Application tel +44 1494 468980 mobile +44 7710 377761 email [EMAIL PROTECTED] web http://www.westoverconsulting.co.uk -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Dwayne Martin Sent: Tuesday, April 03, 2007 10:03 PM To: arslist@ARSLIST.ORG Subject: ARERR [102] on display of AST:ComputerSystem record Hello Everyone, We have a customumized HelpDesk system plus the Asset Management module. We have copied the "Computing System" form (AST:ComputerSystem) and its data from our old platform (ARS 6.3, HPUX-11 server) to the new (ARS 7.01, Linux server). To display records we open "Manage Asset Information", pick Type of "Computer System" and click "Search". This opens the Computer System form. If we click "Search" again it displays a list of records. In the new system, when we go from one record to another we get a message that says, "ARERR [102] Name parameter (or name field in a parameter) is empty." There are no errors in either the Active Link or Filter logs. A search of the BMC Knowledge Base didn't turn up any entries. The "Name" field has been renamed to "ESN" in both the old system and the new, but we don't get the error in the old system. Any idea what this message means? Dwayne Martin Computing Support James Madison University ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are" ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
Re: ARERR [102] on display of AST:ComputerSystem record
Thanks, David, I am using the 7.01 patch 1 user tool. Now something I maybe should have said in the initial email. I used the Migrator tool to move the form and data. We bought the tool in part to help us move our system (including Asset Management) to our new platform. But now that we have it I learn that we aren't supposed to use it on CMDB or any of the ITSM forms. Maybe I should have known that before be bought it, but I didn't. I wanted to see what would happen if we went ahead and used it. I'll take this error message as a warning not to try it. It does seem like a good tool despite this major drawback, so I'm not sorry we bought it, but this is a big disappointment. Dwayne Martin Original message >Date: Tue, 3 Apr 2007 22:52:34 +0100 >From: David Sanders <[EMAIL PROTECTED]> >Subject: Re: ARERR [102] on display of AST:ComputerSystem record >To: arslist@ARSLIST.ORG > >Hi Dwayne > >Are you using the 6.3 user tool to access a version 7 server? I think you >will find that this error will go away if you use the correct version user >tool. > >I'm not sure what causes this error, but I have seen it when I use the wrong >user tool version my mistake. > >HTH > >David Sanders >Remedy Solution Architect >Enterprise Service Suite @ Work >== >ARS List Award Winner 2005 >Best 3rd party Remedy Application > >tel +44 1494 468980 >mobile +44 7710 377761 >email [EMAIL PROTECTED] > >web http://www.westoverconsulting.co.uk > > >-Original Message- >From: Action Request System discussion list(ARSList) >[mailto:[EMAIL PROTECTED] On Behalf Of Dwayne Martin >Sent: Tuesday, April 03, 2007 10:03 PM >To: arslist@ARSLIST.ORG >Subject: ARERR [102] on display of AST:ComputerSystem record > >Hello Everyone, > >We have a customumized HelpDesk system plus the Asset >Management module. We have copied the "Computing System" form >(AST:ComputerSystem) and its data from our old platform (ARS >6.3, HPUX-11 server) to the new (ARS 7.01, Linux server). To >display records we open "Manage Asset Information", pick Type >of "Computer System" and click "Search". This opens the >Computer System form. If we click "Search" again it displays >a list of records. > >In the new system, when we go from one record to another we >get a message that says, "ARERR [102] Name parameter (or name >field in a parameter) is empty." There are no errors in either >the Active Link or Filter logs. A search of the BMC Knowledge >Base didn't turn up any entries. The "Name" field has been >renamed to "ESN" in both the old system and the new, but we >don't get the error in the old system. > >Any idea what this message means? > >Dwayne Martin >Computing Support >James Madison University > > >___ >UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the >Answers Are" > >___ >UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are" Dwayne Martin Computing Support James Madison University ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
Re: ARERR 102 : Remedy Version 7.5.00 Patch 004
Bhupendra, Error 102 is Name parameter (or name field in a parameter) is empty. The operation being performed requires a name specification for an item, but no name was specified. Specify a value for the name parameter, and retry the operation. This is typically associated with a data error when trying to do advanced workflow. If you say you are new...are you a user of the system or are you the administrator? What client are you using and what versions of the server and applications are you using? On Wed, Jun 12, 2013 at 8:00 AM, Bhupendra Kumar < bhupendra_ku...@cargill.com> wrote: > Hi All , > > I am very only few month old to this world. I have never used remedy > before. > I have encountered one error called ARERR 102. > > Scenerio : > > > When I double click on a ticket to go into it, I receive an error. (ARERR > (102) Cannot open catalog; Message number = 102. > I click OK > The error appears again. > I click OK > and ticket opens. > > I can add a ticket with no issues. > > > How can I make this error to disappear? > > > Environment which I am using is : Remedy Version 7.5.00 Patch 004 > > > Please let me know. > > Many thanks. > > Bhupendra KUMAR > > > ___ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > "Where the Answers Are, and have been for 20 years" > ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
Re: ARERR 102 : Remedy Version 7.5.00 Patch 004
Hi Thanks for replying. I am a User And the server version is : 7.5.00 Patch 004 201002051027 I am accessing remedy via thick client. Best Regards, Bhupendra KUMAR From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Longwing, Lj Sent: 12 June 2013 16:20 To: arslist@ARSLIST.ORG Subject: Re: ARERR 102 : Remedy Version 7.5.00 Patch 004 ** Bhupendra, Error 102 is Name parameter (or name field in a parameter) is empty. The operation being performed requires a name specification for an item, but no name was specified. Specify a value for the name parameter, and retry the operation. This is typically associated with a data error when trying to do advanced workflow. If you say you are new...are you a user of the system or are you the administrator? What client are you using and what versions of the server and applications are you using? On Wed, Jun 12, 2013 at 8:00 AM, Bhupendra Kumar mailto:bhupendra_ku...@cargill.com>> wrote: Hi All , I am very only few month old to this world. I have never used remedy before. I have encountered one error called ARERR 102. Scenerio : When I double click on a ticket to go into it, I receive an error. (ARERR (102) Cannot open catalog; Message number = 102. I click OK The error appears again. I click OK and ticket opens. I can add a ticket with no issues. How can I make this error to disappear? Environment which I am using is : Remedy Version 7.5.00 Patch 004 Please let me know. Many thanks. Bhupendra KUMAR ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org<http://www.arslist.org> "Where the Answers Are, and have been for 20 years" _ARSlist: "Where the Answers Are" and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
Re: ARERR 102 : Remedy Version 7.5.00 Patch 004
My guess is your server is probably UNIX and you have done a non root install and have not completed the post install steps of manipulating the directory location of the catalog files. Complete that step and the associated message that Longwing shared with you, will display instead of complaining that the message is not in catalog. Currently your system has no access to that catalog because you have not done your post install steps which are necessary. Creating symbolic links to the locations these files need to exist and adjusting the file permissions so that the non root user starting the AR Server service should suffice. Cheers Joe _ From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Bhupendra Kumar Sent: Wednesday, June 12, 2013 10:42 AM To: arslist@ARSLIST.ORG Subject: Re: ARERR 102 : Remedy Version 7.5.00 Patch 004 Hi Thanks for replying. I am a User And the server version is : 7.5.00 Patch 004 201002051027 I am accessing remedy via thick client. Best Regards, Bhupendra KUMAR From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Longwing, Lj Sent: 12 June 2013 16:20 To: arslist@ARSLIST.ORG Subject: Re: ARERR 102 : Remedy Version 7.5.00 Patch 004 ** Bhupendra, Error 102 is Name parameter (or name field in a parameter) is empty. The operation being performed requires a name specification for an item, but no name was specified. Specify a value for the name parameter, and retry the operation. This is typically associated with a data error when trying to do advanced workflow. If you say you are new...are you a user of the system or are you the administrator? What client are you using and what versions of the server and applications are you using? On Wed, Jun 12, 2013 at 8:00 AM, Bhupendra Kumar wrote: Hi All , I am very only few month old to this world. I have never used remedy before. I have encountered one error called ARERR 102. Scenerio : When I double click on a ticket to go into it, I receive an error. (ARERR (102) Cannot open catalog; Message number = 102. I click OK The error appears again. I click OK and ticket opens. I can add a ticket with no issues. How can I make this error to disappear? Environment which I am using is : Remedy Version 7.5.00 Patch 004 Please let me know. Many thanks. Bhupendra KUMAR _ARSlist: "Where the Answers Are" and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
Re: ARERR 102 : Remedy Version 7.5.00 Patch 004
You will want to work with your system admin to help determine where this is coming from On Wednesday, June 12, 2013, Bhupendra Kumar wrote: > ** > > Hi > > > > Thanks for replying. > > > > I am a User > > And the server version is : 7.5.00 Patch 004 201002051027 > > > > I am accessing remedy via thick client. > > > > Best Regards, > > > > Bhupendra KUMAR > > > > From: Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] On Behalf Of Longwing, Lj > Sent: 12 June 2013 16:20 > To: arslist@ARSLIST.ORG > Subject: Re: ARERR 102 : Remedy Version 7.5.00 Patch 004 > > > > ** > > Bhupendra, > > Error 102 is > > > > Name parameter (or name field in a parameter) is empty. The operation being performed requires a name specification for an item, but no name was specified. Specify a value for the name parameter, and retry the operation. > > > > This is typically associated with a data error when trying to do advanced workflow. If you say you are new...are you a user of the system or are you the administrator? > > > > What client are you using and what versions of the server and applications are you using? > > > > On Wed, Jun 12, 2013 at 8:00 AM, Bhupendra Kumar < bhupendra_ku...@cargill.com> wrote: > > Hi All , > > I am very only few month old to this world. I have never used remedy before. > I have encountered one error called ARERR 102. > > Scenerio : > > > When I double click on a ticket to go into it, I receive an error. (ARERR (102) Cannot open catalog; Message number = 102. > I click OK > The error appears again. > I click OK > and ticket opens. > > I can add a ticket with no issues. > > > How can I make this error to disappear? > > > Environment which I am using is : Remedy Version 7.5.00 Patch 004 > > > Please let me know. > > Many thanks. > > Bhupendra KUMAR > > ___ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > "Where the Answers Are, and have been for 20 years" > > > > _ARSlist: "Where the Answers Are" and have been for 20 years_ > > _ARSlist: "Where the Answers Are" and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
Re: ARERR 102 : Remedy Version 7.5.00 Patch 004
HI Joe and Longwing , Many thanks for replying. No , it is not Unix. It is windows server. Best Regards, Bhupendra KUMAR IT Technical Analyst SO-Production Assurance Cargill Direct: +32 15 458 348 | Mobile: +32(0)473928730 bhupendra_ku...@cargill.com<mailto:bhupendra_ku...@cargill.com> | Intercall Conf. Code: 346 752 3923 Cargill Europe BVBA | Bedrijvenlaan 9, 2800 Mechelen, Belgium Confidentiality Note: This message is intended only for the named recipient and may contain confidential, proprietary or legally privileged information. Unauthorized individuals or entities are not permitted access to this information. Any dissemination, distribution, or copying of this information is strictly prohibited. If you have received this message in error, please advise the sender by reply e-mail, and delete this message and any attachments. Thank you. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Joe D'Souza Sent: 12 June 2013 17:04 To: arslist@ARSLIST.ORG Subject: Re: ARERR 102 : Remedy Version 7.5.00 Patch 004 ** My guess is your server is probably UNIX and you have done a non root install and have not completed the post install steps of manipulating the directory location of the catalog files. Complete that step and the associated message that Longwing shared with you, will display instead of complaining that the message is not in catalog. Currently your system has no access to that catalog because you have not done your post install steps which are necessary. Creating symbolic links to the locations these files need to exist and adjusting the file permissions so that the non root user starting the AR Server service should suffice. Cheers Joe From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Bhupendra Kumar Sent: Wednesday, June 12, 2013 10:42 AM To: arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG> Subject: Re: ARERR 102 : Remedy Version 7.5.00 Patch 004 Hi Thanks for replying. I am a User And the server version is : 7.5.00 Patch 004 201002051027 I am accessing remedy via thick client. Best Regards, Bhupendra KUMAR From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Longwing, Lj Sent: 12 June 2013 16:20 To: arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG> Subject: Re: ARERR 102 : Remedy Version 7.5.00 Patch 004 ** Bhupendra, Error 102 is Name parameter (or name field in a parameter) is empty. The operation being performed requires a name specification for an item, but no name was specified. Specify a value for the name parameter, and retry the operation. This is typically associated with a data error when trying to do advanced workflow. If you say you are new...are you a user of the system or are you the administrator? What client are you using and what versions of the server and applications are you using? On Wed, Jun 12, 2013 at 8:00 AM, Bhupendra Kumar mailto:bhupendra_ku...@cargill.com>> wrote: Hi All , I am very only few month old to this world. I have never used remedy before. I have encountered one error called ARERR 102. Scenerio : When I double click on a ticket to go into it, I receive an error. (ARERR (102) Cannot open catalog; Message number = 102. I click OK The error appears again. I click OK and ticket opens. I can add a ticket with no issues. How can I make this error to disappear? Environment which I am using is : Remedy Version 7.5.00 Patch 004 Please let me know. Many thanks. Bhupendra KUMAR _ARSlist: "Where the Answers Are" and have been for 20 years_ _ARSlist: "Where the Answers Are" and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
Re: ARERR 102 : Remedy Version 7.5.00 Patch 004
Hi, And which log files should I check to know which field is not getting the value.??? I have windows serve. Best Regards, KUMAR From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Joe D'Souza Sent: 12 June 2013 17:04 To: arslist@ARSLIST.ORG Subject: Re: ARERR 102 : Remedy Version 7.5.00 Patch 004 ** My guess is your server is probably UNIX and you have done a non root install and have not completed the post install steps of manipulating the directory location of the catalog files. Complete that step and the associated message that Longwing shared with you, will display instead of complaining that the message is not in catalog. Currently your system has no access to that catalog because you have not done your post install steps which are necessary. Creating symbolic links to the locations these files need to exist and adjusting the file permissions so that the non root user starting the AR Server service should suffice. Cheers Joe From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Bhupendra Kumar Sent: Wednesday, June 12, 2013 10:42 AM To: arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG> Subject: Re: ARERR 102 : Remedy Version 7.5.00 Patch 004 Hi Thanks for replying. I am a User And the server version is : 7.5.00 Patch 004 201002051027 I am accessing remedy via thick client. Best Regards, Bhupendra KUMAR From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Longwing, Lj Sent: 12 June 2013 16:20 To: arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG> Subject: Re: ARERR 102 : Remedy Version 7.5.00 Patch 004 ** Bhupendra, Error 102 is Name parameter (or name field in a parameter) is empty. The operation being performed requires a name specification for an item, but no name was specified. Specify a value for the name parameter, and retry the operation. This is typically associated with a data error when trying to do advanced workflow. If you say you are new...are you a user of the system or are you the administrator? What client are you using and what versions of the server and applications are you using? On Wed, Jun 12, 2013 at 8:00 AM, Bhupendra Kumar mailto:bhupendra_ku...@cargill.com>> wrote: Hi All , I am very only few month old to this world. I have never used remedy before. I have encountered one error called ARERR 102. Scenerio : When I double click on a ticket to go into it, I receive an error. (ARERR (102) Cannot open catalog; Message number = 102. I click OK The error appears again. I click OK and ticket opens. I can add a ticket with no issues. How can I make this error to disappear? Environment which I am using is : Remedy Version 7.5.00 Patch 004 Please let me know. Many thanks. Bhupendra KUMAR _ARSlist: "Where the Answers Are" and have been for 20 years_ _ARSlist: "Where the Answers Are" and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
Re: ARERR 102 : Remedy Version 7.5.00 Patch 004
API and SQL file. I am sure you will see something like T1.C8 = 102 , in SQL logs SELECT statement. Grab that RPC ID and find out what all activities have happened and on what table and column. There you will see what field the value is not getting. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Bhupendra Kumar Sent: Thursday, June 13, 2013 3:41 PM To: arslist@ARSLIST.ORG Subject: Re: ARERR 102 : Remedy Version 7.5.00 Patch 004 ** Hi, And which log files should I check to know which field is not getting the value.??? I have windows serve. Best Regards, KUMAR From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Joe D'Souza Sent: 12 June 2013 17:04 To: arslist@ARSLIST.ORG Subject: Re: ARERR 102 : Remedy Version 7.5.00 Patch 004 ** My guess is your server is probably UNIX and you have done a non root install and have not completed the post install steps of manipulating the directory location of the catalog files. Complete that step and the associated message that Longwing shared with you, will display instead of complaining that the message is not in catalog. Currently your system has no access to that catalog because you have not done your post install steps which are necessary. Creating symbolic links to the locations these files need to exist and adjusting the file permissions so that the non root user starting the AR Server service should suffice. Cheers Joe From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Bhupendra Kumar Sent: Wednesday, June 12, 2013 10:42 AM To: arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG> Subject: Re: ARERR 102 : Remedy Version 7.5.00 Patch 004 Hi Thanks for replying. I am a User And the server version is : 7.5.00 Patch 004 201002051027 I am accessing remedy via thick client. Best Regards, Bhupendra KUMAR From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Longwing, Lj Sent: 12 June 2013 16:20 To: arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG> Subject: Re: ARERR 102 : Remedy Version 7.5.00 Patch 004 ** Bhupendra, Error 102 is Name parameter (or name field in a parameter) is empty. The operation being performed requires a name specification for an item, but no name was specified. Specify a value for the name parameter, and retry the operation. This is typically associated with a data error when trying to do advanced workflow. If you say you are new...are you a user of the system or are you the administrator? What client are you using and what versions of the server and applications are you using? On Wed, Jun 12, 2013 at 8:00 AM, Bhupendra Kumar mailto:bhupendra_ku...@cargill.com>> wrote: Hi All , I am very only few month old to this world. I have never used remedy before. I have encountered one error called ARERR 102. Scenerio : When I double click on a ticket to go into it, I receive an error. (ARERR (102) Cannot open catalog; Message number = 102. I click OK The error appears again. I click OK and ticket opens. I can add a ticket with no issues. How can I make this error to disappear? Environment which I am using is : Remedy Version 7.5.00 Patch 004 Please let me know. Many thanks. Bhupendra KUMAR _ARSlist: "Where the Answers Are" and have been for 20 years_ _ARSlist: "Where the Answers Are" and have been for 20 years_ _ARSlist: "Where the Answers Are" and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
Re: ARERR 102 : Remedy Version 7.5.00 Patch 004
Thanks Kiran. I am going to do that now. It is a very painful error message . I know , I can find the reason and resolve it. Thanks again. Best Regards, Bhupendra KUMAR From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Hullule, Kiran Sent: 13 June 2013 12:15 To: arslist@ARSLIST.ORG Subject: Re: ARERR 102 : Remedy Version 7.5.00 Patch 004 ** API and SQL file. I am sure you will see something like T1.C8 = 102 , in SQL logs SELECT statement. Grab that RPC ID and find out what all activities have happened and on what table and column. There you will see what field the value is not getting. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Bhupendra Kumar Sent: Thursday, June 13, 2013 3:41 PM To: arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG> Subject: Re: ARERR 102 : Remedy Version 7.5.00 Patch 004 ** Hi, And which log files should I check to know which field is not getting the value.??? I have windows serve. Best Regards, KUMAR From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Joe D'Souza Sent: 12 June 2013 17:04 To: arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG> Subject: Re: ARERR 102 : Remedy Version 7.5.00 Patch 004 ** My guess is your server is probably UNIX and you have done a non root install and have not completed the post install steps of manipulating the directory location of the catalog files. Complete that step and the associated message that Longwing shared with you, will display instead of complaining that the message is not in catalog. Currently your system has no access to that catalog because you have not done your post install steps which are necessary. Creating symbolic links to the locations these files need to exist and adjusting the file permissions so that the non root user starting the AR Server service should suffice. Cheers Joe From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Bhupendra Kumar Sent: Wednesday, June 12, 2013 10:42 AM To: arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG> Subject: Re: ARERR 102 : Remedy Version 7.5.00 Patch 004 Hi Thanks for replying. I am a User And the server version is : 7.5.00 Patch 004 201002051027 I am accessing remedy via thick client. Best Regards, Bhupendra KUMAR From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Longwing, Lj Sent: 12 June 2013 16:20 To: arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG> Subject: Re: ARERR 102 : Remedy Version 7.5.00 Patch 004 ** Bhupendra, Error 102 is Name parameter (or name field in a parameter) is empty. The operation being performed requires a name specification for an item, but no name was specified. Specify a value for the name parameter, and retry the operation. This is typically associated with a data error when trying to do advanced workflow. If you say you are new...are you a user of the system or are you the administrator? What client are you using and what versions of the server and applications are you using? On Wed, Jun 12, 2013 at 8:00 AM, Bhupendra Kumar mailto:bhupendra_ku...@cargill.com>> wrote: Hi All , I am very only few month old to this world. I have never used remedy before. I have encountered one error called ARERR 102. Scenerio : When I double click on a ticket to go into it, I receive an error. (ARERR (102) Cannot open catalog; Message number = 102. I click OK The error appears again. I click OK and ticket opens. I can add a ticket with no issues. How can I make this error to disappear? Environment which I am using is : Remedy Version 7.5.00 Patch 004 Please let me know. Many thanks. Bhupendra KUMAR _ARSlist: "Where the Answers Are" and have been for 20 years_ _ARSlist: "Where the Answers Are" and have been for 20 years_ _ARSlist: "Where the Answers Are" and have been for 20 years_ _ARSlist: "Where the Answers Are" and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
Re: EXTERNAL: Re: Help Needed for ARERR 102 Error.
>From my Action Request System 3.2 Error Messages Guide AR System Server Errors 102 Name parameter ( or name field in a parameter) is empty The operation being performed requires a name specification for an item but no name was specified. Specify a value for the name parameter, and try the operation again. Thank you, --- John J. Reiser Remedy Developer/Administrator Senior Software Development Analyst Lockheed Martin - MS2 The star that burns twice as bright burns half as long. Pay close attention and be illuminated by its brilliance. - paraphrased by me From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Joe D'Souza Sent: Thursday, October 03, 2013 10:59 AM To: arslist@ARSLIST.ORG Subject: EXTERNAL: Re: Help Needed for ARERR 102 Error. ** First of all message not in catalog is a message you receive when the AR System cannot read messages from the arsystem.cat file which is usually a problem when you perform a non root install on UNIX and forget to perform the post installation recommended tasks of manually changing the permission of the arsystem.cat file to make it readable by the non root user that is starting the AR System. So when you mention that you have got a new PC Windows 7, do you mean it's a client? I do not have access to what ARERR 102 is as of now, but you might want to import the help.def and help.arx files which should have information about what 102 is. Joe From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Bhupendra Kumar Sent: Thursday, October 03, 2013 3:06 AM To: arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG> Subject: Help Needed for ARERR 102 Error. Dear All, Ever since I got a new PC, with new OS ( windows 7 ) , I have been getting an ARERR 102 error when Opening an Incident from the Incident Management console. If I click OK, the error comes back up a second time. If I click OK a second time, the error will go away and the record will display. Otherwise, no other issues in Remedy. I have deleted all my .arf and .arv files, still getting error. I have tried changing the BMC Remedy User Compatibility settings, still getting error. (screenshot in Work Info) I turned on Logging to capture the issue. (file in Work Info) There are other people in the company also having the same issue. I am a remedy Admin and I tried all I can do to fix this issue but I cannot. Please see the screen shot below : [cid:image001.jpg@01CEC029.DE6A1790] Best Regards, Bhupendra KUMAR From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Tomasiewicz, Mike (Information Technology) Sent: 03 October 2013 07:28 To: arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG> Subject: Re: BMC Customer Support ** I'd like to interject that everyone's mileage may vary when engaging support resources. I also believe that support is doing a much better job than they have in the past. That being said, I do not vouch for every person manning the desk, only my interactions. .: Mike T :. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Ortega, Jesus A Sent: Wednesday, October 02, 2013 4:42 PM To: arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG> Subject: Re: BMC Customer Support ** Someone was just telling me on the ARSlist that BMC Support had really made a turnaround and was doing much better. Kathy's email seems to indicate otherwise. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Kathy Morris Sent: Wednesday, October 02, 2013 11:05 AM To: arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG> Subject: BMC Customer Support ** Hi, Does anyone know who we can contact on a Sr. Management level at BMC regarding technical support? We are not happy at all with the level of support we are receiving. If you like, you contact me directly for any recommendations. _ARSlist: "Where the Answers Are" and have been for 20 years_ Information contained in this email is subject to the disclaimer found by clicking on the following link: http://www.lyondellbasell.com/Footer/Disclaimer/ _ARSlist: "Where the Answers Are" and have been for 20 years_ _ARSlist: "Where the Answers Are" and have been for 20 years_ _ARSlist: "Where the Answers Are" and have been for 20 years_ _ARSlist: "Where the Answers Are" and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years" <>
ARERR [102] Name parameter... is empty; field 'SLMLookupTblKeyword' on HPD:Help Desk
The short question is: has anybody had issue with SLMLookupTblKeyword field on HPD:Help Desk records on IM 7 being blank, regularly causing the following error in arerror.log? ARERR [102] Name parameter (or name field in a parameter) is empty : 300427600 This is the long story: After seeing the errors, I did some digging in and it turns out that... system (ITSM 7) is having trouble deleting records on SYS:Action form...related to HPD:Help Desk record's SLM stuff. On manually trying to remove the offending record on SYS:Action, I get the same error. Because filter INT:HPDSLM:INC:SLMSetTarget_7 encounters some issue. Because it references the top table on SLM tab, CurrentSLAs_tbl, and this table's source form name is supposed to be held in field SLMLookupTblKeyword, which is a real field, not a display only one, ...but this record (and many others) have this field empty. On further digging in (by this time I am at a dark and uncomfortable depth), it turns out that most HPD:Help Desk records have value "SLM:Measurement" in this field, the right source form of this table, but many records have this field blank. I did some more digging in and it turns out the only workflow setting this field (at least the only ones on HPD:HelpDesk form) are some active links such as "HPD:INC:SchemaNameLookup_10_NoSLM", and they set the field to "SYS:SLM:Measurement_Clone". It **looks like** when there is no SLA attached, this "clone" form is used as source. And this form is just a trick to improve performance by avoiding unnecessary search on SLM:Measurement, because the "clone" form seems to never have records. My interpretation. Now the question for me is why do many HPD:Help Desk records have field SLMLookupTblKeyword blank. Related question, what's setting it, in the first place? I'm guessing SLM code, but where, how and why is it shirking its duty on some records? And a bonus question, what are those clown active links doing? They seem to be good for nothing...other than upping the total number of active links in ITSM 7. Ah...answered my own question before hitting send...turns out all the HPD:HelpDesk records with this issue were created not by people, but came in thru the form HPD:HelpDesk_Interface_submit (incoming email, web services etc). They should have rememberd to have the code on this intermediate form set SLMLookupTblKeyword field, but they didn't, so I get to do the honor. I will set it to...I don't know if I should set it to "SLM:Measurement" or "SLM:Measurement_Clone". Bummer. It's late so I'm tossing a coin and then going home. TIA. ps: It took a while to type this, so I'm sending this instead of discarding it...hopefully will help somebody some day __ Do You Yahoo!? Tired of spam? Yahoo! Mail has the best spam protection around http://mail.yahoo.com ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
Re: ARERR [102] Name parameter... is empty; field 'SLMLookupTblKeyword' on HPD:Help Desk
ARERR 102 is an error that happens when a field that is used in 'Advanced' workflow to reference a form or server name or 'Advanced' table fields to reference a form or server name is empty. This typically happens when there is missing data in containers that have information about servers or forms, and a set field operation that finds no data set fields to null. It also could happen if you have changed a form name and the data containing form names may have not been edited to reflect the renamed form. So check the underlying data configuration forms where the data for the field 300427600 is being set. Hope this helps.. Cheers Joe D'Souza -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] Behalf Of Rabi Tripathi Sent: Monday, November 05, 2007 7:23 PM To: arslist@ARSLIST.ORG Subject: ARERR [102] Name parameter... is empty; field 'SLMLookupTblKeyword' on HPD:Help Desk The short question is: has anybody had issue with SLMLookupTblKeyword field on HPD:Help Desk records on IM 7 being blank, regularly causing the following error in arerror.log? ARERR [102] Name parameter (or name field in a parameter) is empty : 300427600 This is the long story: After seeing the errors, I did some digging in and it turns out that... system (ITSM 7) is having trouble deleting records on SYS:Action form...related to HPD:Help Desk record's SLM stuff. On manually trying to remove the offending record on SYS:Action, I get the same error. Because filter INT:HPDSLM:INC:SLMSetTarget_7 encounters some issue. Because it references the top table on SLM tab, CurrentSLAs_tbl, and this table's source form name is supposed to be held in field SLMLookupTblKeyword, which is a real field, not a display only one, ...but this record (and many others) have this field empty. On further digging in (by this time I am at a dark and uncomfortable depth), it turns out that most HPD:Help Desk records have value "SLM:Measurement" in this field, the right source form of this table, but many records have this field blank. I did some more digging in and it turns out the only workflow setting this field (at least the only ones on HPD:HelpDesk form) are some active links such as "HPD:INC:SchemaNameLookup_10_NoSLM", and they set the field to "SYS:SLM:Measurement_Clone". It **looks like** when there is no SLA attached, this "clone" form is used as source. And this form is just a trick to improve performance by avoiding unnecessary search on SLM:Measurement, because the "clone" form seems to never have records. My interpretation. Now the question for me is why do many HPD:Help Desk records have field SLMLookupTblKeyword blank. Related question, what's setting it, in the first place? I'm guessing SLM code, but where, how and why is it shirking its duty on some records? And a bonus question, what are those clown active links doing? They seem to be good for nothing...other than upping the total number of active links in ITSM 7. Ah...answered my own question before hitting send...turns out all the HPD:HelpDesk records with this issue were created not by people, but came in thru the form HPD:HelpDesk_Interface_submit (incoming email, web services etc). They should have rememberd to have the code on this intermediate form set SLMLookupTblKeyword field, but they didn't, so I get to do the honor. I will set it to...I don't know if I should set it to "SLM:Measurement" or "SLM:Measurement_Clone". Bummer. It's late so I'm tossing a coin and then going home. TIA. ps: It took a while to type this, so I'm sending this instead of discarding it...hopefully will help somebody some day No virus found in this outgoing message. Checked by AVG Free Edition. Version: 7.5.503 / Virus Database: 269.15.22/1112 - Release Date: 11/5/2007 7:11 PM ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
Re: ARERR [102] Name parameter... is empty; field 'SLMLookupTblKeyword' on HPD:Help Desk
Where I said form "HPD:HelpDesk_Interface_Create" below, I should have said "HPD:IncidentInterface_Create" instead. I can never get this form's name right. --- Rabi Tripathi <[EMAIL PROTECTED]> wrote: > Joe, Gotto love your speed! > > Relying on a coin toss seems like trouble, so I need > to figure out what's the right value to stuff in > 'SLMLookupTblKeyword' field. > > I haven't been able to locate any document that > talks > about how SLM works behind the scenes...what forms, > for what purpose, when does it create records for > what > purpose etc. Does anybody know of any doc such as > "SLM > architecture"? I have very limited insight into the > overall architecture. > > In a way it's fun to go down to this level to look > into nuts and bolts of an app, but at the same time > it's sad that I HAVE TO learn the dirty details to > get > something to work. > > Related question, nobody ever got ARERR [102] in > their arerror.log? If you have Incidents being > created > through HPD:HelpDesk_Interface_Create form, and you > have played with SLM on Incidents, I would think > this > error is bound to show up on arerror.log > > ----- > From Joe D'Souza <[EMAIL PROTECTED]> > reply-to arslist@arslist.org, > toarslist@arslist.org, > date Nov 5, 2007 8:03 PM > subject Re: ARERR [102] Name parameter... is empty; > field 'SLMLookupTblKeyword' on HPD:Help Desk > > hide details 8:03 PM (15 hours ago) > > > > Reply > > > ** > ARERR 102 is an error that happens when a field that > is used in 'Advanced' workflow to reference a form > or > server name or 'Advanced' table fields to reference > a > form or server name is empty. This typically happens > when there is missing data in containers that have > information about servers or forms, and a set field > operation that finds no data set fields to null. It > also could happen if you have changed a form name > and > the data containing form names may have not been > edited to reflect the renamed form. > > So check the underlying data configuration forms > where > the data for the field 300427600 is being set. > > Hope this helps.. > > Cheers > > Joe D'Souza > > -Original Message- > From: Action Request System discussion list(ARSList) > [mailto:[EMAIL PROTECTED] Behalf Of Rabi > Tripathi > Sent: Monday, November 05, 2007 7:23 PM > To: arslist@ARSLIST.ORG > Subject: ARERR [102] Name parameter... is empty; > field > 'SLMLookupTblKeyword' on HPD:Help Desk > > > The short question is: has anybody had issue with > SLMLookupTblKeyword field on HPD:Help Desk records > on > IM 7 being blank, regularly causing the following > error in arerror.log? > > ARERR [102] Name parameter (or name field in a > parameter) is empty : 300427600 > > This is the long story: > After seeing the errors, I did some digging in and > it > turns out that... > system (ITSM 7) is having trouble deleting records > on > SYS:Action form...related to HPD:Help Desk record's > SLM stuff. > On manually trying to remove the offending record on > SYS:Action, I get the same error. > > Because filter INT:HPDSLM:INC:SLMSetTarget_7 > encounters some issue. > Because it references the top table on SLM tab, > CurrentSLAs_tbl, and this table's source form name > is > supposed to be held in field SLMLookupTblKeyword, > which is a real field, not a display only one, > ...but this record (and many others) have this field > empty. > > On further digging in (by this time I am at a dark > and > uncomfortable depth), it turns out that most > HPD:Help > Desk records have value "SLM:Measurement" in this > field, the right source form of this table, but many > records have this field blank. > > I did some more digging in and it turns out the only > workflow setting this field (at least the only ones > on > HPD:HelpDesk form) are some active links such as > "HPD:INC:SchemaNameLookup_10_NoSLM", and they set > the > field to "SYS:SLM:Measurement_Clone". > It **looks like** when there is no SLA attached, > this > "clone" form is used as source. And this form is > just > a trick to improve performance by avoiding > unnecessary > search on SLM:Measurement, because the "clone" form > seems to never have records. My interpretation. > > Now the question for me is why do many HPD:Help Desk > records have field SLMLookupTblKeyword blank. > Related > quest
Re: ARERR [102] Name parameter... is empty; field 'SLMLookupTblKeyword' on HPD:Help Desk
Joe, Gotto love your speed!
Relying on a coin toss seems like trouble, so I need
to figure out what's the right value to stuff in
'SLMLookupTblKeyword' field.
I haven't been able to locate any document that talks
about how SLM works behind the scenes...what forms,
for what purpose, when does it create records for what
purpose etc. Does anybody know of any doc such as "SLM
architecture"? I have very limited insight into the
overall architecture.
In a way it's fun to go down to this level to look
into nuts and bolts of an app, but at the same time
it's sad that I HAVE TO learn the dirty details to get
something to work.
Related question, nobody ever got ARERR [102] in
their arerror.log? If you have Incidents being created
through HPD:HelpDesk_Interface_Create form, and you
have played with SLM on Incidents, I would think this
error is bound to show up on arerror.log
-
FromJoe D'Souza <[EMAIL PROTECTED]>
reply-toarslist@arslist.org,
to arslist@arslist.org,
dateNov 5, 2007 8:03 PM
subject Re: ARERR [102] Name parameter... is empty;
field 'SLMLookupTblKeyword' on HPD:Help Desk
hide details 8:03 PM (15 hours ago)
Reply
**
ARERR 102 is an error that happens when a field that
is used in 'Advanced' workflow to reference a form or
server name or 'Advanced' table fields to reference a
form or server name is empty. This typically happens
when there is missing data in containers that have
information about servers or forms, and a set field
operation that finds no data set fields to null. It
also could happen if you have changed a form name and
the data containing form names may have not been
edited to reflect the renamed form.
So check the underlying data configuration forms where
the data for the field 300427600 is being set.
Hope this helps..
Cheers
Joe D'Souza
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] Behalf Of Rabi Tripathi
Sent: Monday, November 05, 2007 7:23 PM
To: arslist@ARSLIST.ORG
Subject: ARERR [102] Name parameter... is empty; field
'SLMLookupTblKeyword' on HPD:Help Desk
The short question is: has anybody had issue with
SLMLookupTblKeyword field on HPD:Help Desk records on
IM 7 being blank, regularly causing the following
error in arerror.log?
ARERR [102] Name parameter (or name field in a
parameter) is empty : 300427600
This is the long story:
After seeing the errors, I did some digging in and it
turns out that...
system (ITSM 7) is having trouble deleting records on
SYS:Action form...related to HPD:Help Desk record's
SLM stuff.
On manually trying to remove the offending record on
SYS:Action, I get the same error.
Because filter INT:HPDSLM:INC:SLMSetTarget_7
encounters some issue.
Because it references the top table on SLM tab,
CurrentSLAs_tbl, and this table's source form name is
supposed to be held in field SLMLookupTblKeyword,
which is a real field, not a display only one,
...but this record (and many others) have this field
empty.
On further digging in (by this time I am at a dark and
uncomfortable depth), it turns out that most HPD:Help
Desk records have value "SLM:Measurement" in this
field, the right source form of this table, but many
records have this field blank.
I did some more digging in and it turns out the only
workflow setting this field (at least the only ones on
HPD:HelpDesk form) are some active links such as
"HPD:INC:SchemaNameLookup_10_NoSLM", and they set the
field to "SYS:SLM:Measurement_Clone".
It **looks like** when there is no SLA attached, this
"clone" form is used as source. And this form is just
a trick to improve performance by avoiding unnecessary
search on SLM:Measurement, because the "clone" form
seems to never have records. My interpretation.
Now the question for me is why do many HPD:Help Desk
records have field SLMLookupTblKeyword blank. Related
question, what's setting it, in the first place? I'm
guessing SLM code, but where, how and why is it
shirking its duty on some records?
And a bonus question, what are those clown active
links doing? They seem to be good for nothing...other
than upping the total number of active links in ITSM
7.
Ah...answered my own question before hitting
send...turns out all the HPD:HelpDesk records with
this issue were created not by people, but came in
thru the form HPD:HelpDesk_Interface_submit (incoming
email, web services etc). They should have rememberd
to have the code on this intermediate form set
SLMLookupTblKeyword field, but they didn't, so I get
to do the honor. I will set it to...I don't know if I
should set it to "SLM:Measurement" or
"SLM:Measurement_Clone". Bummer. It's late so I'm
tossing a coin and then going home.
TIA.
ps: It took a while to ty
Re: ARERR [102] Name parameter... is empty; field 'SLMLookupTblKeyword' on HPD:Help Desk
Ok, I seem to have trouble getting anything right. The offending filter I mentioned in the original email, the one that encounters the error, starts with: INT:HPDSLM:INC:SLMSetTarget_ and NOT INT:HPDSLM:INC:SLMSetTarget_7 There are 3 of these filters starting with the above string, all inside filter guide: INT:HPDSLM:INC:CalculateDates which is triggered by this On Modify filter on Incident form: INT:HPDSLM:INC:SLMSetTarget_780_CallGuide The modiy is initiated by this On Delete filter on SYS:Action: INT:FNDHPD:ACT:CALCULATE_SLMDATES_500_PHPD which does a push field to the incident with value z1D Action = "CALCULATE_SLMDATES" The delete action, in my tests, was result of manual delete of SYS:Action records by me. The errors on arerror.log, I am guessing, were caused by workflow trying to delete SYS:Action records. Not too sure. Looking to see if there's any other timed event that may be triggering the sequence leading to the error. By now if you've started to think I take pleasure in spitting out copious amount of barely comprehensible info to tire you out, that's not true. If I've managed to actually tire you out, well...I don't blame you. --- Rabi Tripathi <[EMAIL PROTECTED]> wrote: > Where I said form "HPD:HelpDesk_Interface_Create" > below, I should have said > "HPD:IncidentInterface_Create" instead. > > I can never get this form's name right. > > --- Rabi Tripathi <[EMAIL PROTECTED]> wrote: > > > Joe, Gotto love your speed! > > > > Relying on a coin toss seems like trouble, so I > need > > to figure out what's the right value to stuff in > > 'SLMLookupTblKeyword' field. > > > > I haven't been able to locate any document that > > talks > > about how SLM works behind the scenes...what > forms, > > for what purpose, when does it create records for > > what > > purpose etc. Does anybody know of any doc such as > > "SLM > > architecture"? I have very limited insight into > the > > overall architecture. > > > > In a way it's fun to go down to this level to look > > into nuts and bolts of an app, but at the same > time > > it's sad that I HAVE TO learn the dirty details to > > get > > something to work. > > > > Related question, nobody ever got ARERR [102] in > > their arerror.log? If you have Incidents being > > created > > through HPD:HelpDesk_Interface_Create form, and > you > > have played with SLM on Incidents, I would think > > this > > error is bound to show up on arerror.log > > > > - > > FromJoe D'Souza <[EMAIL PROTECTED]> > > reply-toarslist@arslist.org, > > to arslist@arslist.org, > > dateNov 5, 2007 8:03 PM > > subject Re: ARERR [102] Name parameter... is > empty; > > field 'SLMLookupTblKeyword' on HPD:Help Desk > > > > hide details 8:03 PM (15 hours ago) > > > > > > > > Reply > > > > > > ** > > ARERR 102 is an error that happens when a field > that > > is used in 'Advanced' workflow to reference a form > > or > > server name or 'Advanced' table fields to > reference > > a > > form or server name is empty. This typically > happens > > when there is missing data in containers that have > > information about servers or forms, and a set > field > > operation that finds no data set fields to null. > It > > also could happen if you have changed a form name > > and > > the data containing form names may have not been > > edited to reflect the renamed form. > > > > So check the underlying data configuration forms > > where > > the data for the field 300427600 is being set. > > > > Hope this helps.. > > > > Cheers > > > > Joe D'Souza > > > > -Original Message- > > From: Action Request System discussion > list(ARSList) > > [mailto:[EMAIL PROTECTED] Behalf Of Rabi > > Tripathi > > Sent: Monday, November 05, 2007 7:23 PM > > To: arslist@ARSLIST.ORG > > Subject: ARERR [102] Name parameter... is empty; > > field > > 'SLMLookupTblKeyword' on HPD:Help Desk > > > > > > The short question is: has anybody had issue with > > SLMLookupTblKeyword field on HPD:Help Desk records > > on > > IM 7 being blank, regularly causing the following > > error in arerror.log? > > > > ARERR [102] Name parameter (or name field in a > > parameter) is empty : 300427600 > >
AssignEng : Name parameter (or name field in a parameter) is empty () ARERR - 102
Hi All, Started getting this error when we turned on the Assignment Engine in the Configure Incident Rules. Running 7.0.1 patch 2. AssignEng : Name parameter (or name field in a parameter) is empty () ARERR - 102 I saw this question asked back in June 2008, but did not see an answer. Any one seen this before. Thanks Tim ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: "Where the Answers Are"
Re: AssignEng : Name parameter (or name field in a parameter) is empty () ARERR - 102
Thanks Joe, I found it. All is working fine again. Thank you From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Joe DeSouza Sent: Monday, February 02, 2009 12:04 PM To: arslist@ARSLIST.ORG Subject: Re: AssignEng : Name parameter (or name field in a parameter) is empty () ARERR - 102 Tim, There is data missing in one of your fields which is set with either the server name or a form name that is used in 'Advanced' workflow. This usually happens when this data is set from some other form (configuration) and the configuration data might have been accidently deleted. I would begin to check things from these hints.. Cheers Joe From: Timothy Rondeau To: arslist@ARSLIST.ORG Sent: Sunday, February 1, 2009 8:38:34 PM Subject: AssignEng : Name parameter (or name field in a parameter) is empty () ARERR - 102 Hi All, Started getting this error when we turned on the Assignment Engine in the Configure Incident Rules. Running 7.0.1 patch 2. AssignEng : Name parameter (or name field in a parameter) is empty () ARERR - 102 I saw this question asked back in June 2008, but did not see an answer. Any one seen this before. Thanks Tim __Platinum Sponsor: RMI Solutions ARSlist: "Where the Answers Are" html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: "Where the Answers Are"
Re: AssignEng : Name parameter (or name field in a parameter) is empty () ARERR - 102
You are welcome.. Joe From: Timothy Rondeau To: arslist@ARSLIST.ORG Sent: Monday, February 2, 2009 1:41:10 PM Subject: Re: AssignEng : Name parameter (or name field in a parameter) is empty () ARERR - 102 ** Thanks Joe, I found it. All is working fine again. Thank you From:Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG ] On Behalf Of Joe DeSouza Sent: Monday, February 02, 2009 12:04 PM To: arslist@ARSLIST.ORG Subject: Re: AssignEng : Name parameter (or name field in a parameter) is empty () ARERR - 102 Tim, There is data missing in one of your fields which is set with either the server name or a form name that is used in 'Advanced' workflow. This usually happens when this data is set from some other form (configuration) and the configuration data might have been accidently deleted. I would begin to check things from these hints.. Cheers Joe From:Timothy Rondeau To: arslist@ARSLIST.ORG Sent: Sunday, February 1, 2009 8:38:34 PM Subject: AssignEng : Name parameter (or name field in a parameter) is empty () ARERR - 102 Hi All, Started getting this error when we turned on the Assignment Engine in the Configure Incident Rules. Running 7.0.1 patch 2. AssignEng : Name parameter (or name field in a parameter) is empty () ARERR - 102 I saw this question asked back in June 2008, but did not see an answer. Any one seen this before. Thanks Tim ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: "Where the Answers Are"
Re: AssignEng : Name parameter (or name field in a parameter) is empty () ARERR - 102
Tim, There is data missing in one of your fields which is set with either the server name or a form name that is used in 'Advanced' workflow. This usually happens when this data is set from some other form (configuration) and the configuration data might have been accidently deleted. I would begin to check things from these hints.. Cheers Joe From: Timothy Rondeau To: arslist@ARSLIST.ORG Sent: Sunday, February 1, 2009 8:38:34 PM Subject: AssignEng : Name parameter (or name field in a parameter) is empty () ARERR - 102 Hi All, Started getting this error when we turned on the Assignment Engine in the Configure Incident Rules. Running 7.0.1 patch 2. AssignEng : Name parameter (or name field in a parameter) is empty () ARERR - 102 I saw this question asked back in June 2008, but did not see an answer. Any one seen this before. Thanks Tim ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: "Where the Answers Are"
x Seeing "AssignEng : Name Parameter ( or name field in a paramter) is emptly ARERR - 102 in arerror log
Hi we are on 7.5. 03 AR Seeing "AssignEng : Name Parameter ( or name field in a paramter) is emptly ARERR - 102 in arerror log Any help Thanks ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are"
