Re: BMC_SLM_JAVA_HOME Error
Java 1.6 have never been tested with ARS 7.1 products - know issue with BMC. Recommendation is roll-back to 1.5.0_15. RT From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Schon, Stuart Sent: Tuesday, May 27, 2008 8:04 PM To: arslist@ARSLIST.ORG Subject: Re: BMC_SLM_JAVA_HOME Error ** Hi all Can anyone offer a solution as to how I can solve the problem below. When Remedy starts I get the message Action Request System(R) Plug-In Server Version 7.1.00 Patch 002 200802011900 (c) Copyright 2001-2007 BMC Software, Inc. ld.so.1: arplugin: fatal: relocation error: file /opt/arsystem/mssharap03/slm/bin/libomfobjiefilapi.so: symbol __1cNIostream_init2t6M_v_: referenced symbol not found (ARNOTE 0) Tried 4 restarts in 30 seconds. I give up at Wed May 28 09:50:07 2008 Arserver actuall starts but when I log into Remedy and attempt to have a look at say Server Information I get a ARERR [8760] Cannot establish a network connection to the AR System Plug-In server : mssharap03 (2011) : RPC: Miscellaneous tli error - An event requires attentionError 0 message and the system information form is not populated with data. KM-00024024 - talks about unable to find the path the JVM.DLL Env. - new install of Remedy Solaris 10 Oracle 10g remote ARS 7.1 P2 ITSM 7.0.3 unpatched BMC_SLA_JAVA_HOME=/usr/java/jre JAVA_HOME=/usr/java/jre Java version is 1.6 JDK I installed ITSM Asset, Change, Incident, Problem without incident. I then installed (after many attempts) SLM (it's a beast because there is no console install). PATH is /usr/java/bin:/usr/sbin:/usr/bin:/usr/ccs/bin:/usr/openwin/bin:/usr/dt/bin:/ usr/platform/SUNW,SPARC-Enterprise-T5220/sbin:/opt/sun/bin:/opt/SUNWvts/bin: /opt/SUNWexplo/bin:/opt/SUNWsneep/bin:/opt/SUNWldm/bin LD_LIBRARY_PATH is /opt/arsystem/mssharap03/slm/bin:/opt/ar/mssharap03/bin:/opt/ar/mssharap03/a pi/lib:/opt/ar/mssharap03/pluginsvr:/usr/java/jre/lib/sparc:/usr/java/jre/li b/sparc/client:/usr/java/jre/lib/sparc/server:/usr/java/jre/lib/sparc9/serve r:/usr/openwin/lib So that would seem to be ok! Regards Stuart Schon Architect - Remedy Solutions Managed Services | Remedy Solutions | KAZ Group Pty Ltd __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
FW: BMC_SLM_JAVA_HOME Error
Hi I have just been down this path and was finally able to install SLM successfully with JAVA 1.6 on Solaris. The problems I encountered was 1. trying to run it in -console mode, you can't, it says so in the install manual. 2. running in XWindows didn't work either until I ran it as root and set the JAVA_HOME and BMC_SLA JAVA_HOME environment variables. Even then it still unpacks and installs its own version of Java (1.4), it is also a good idea to put java into the PATH. SLM works fine with Java 1.6 Once SLM was installed it broke the arplugin, arsystem start returns an error and almost all of the ITSM suite is stuffed. I had to add LD_PRELOAD=libCrun.so.1:libiostream.so.1; export LD_PRELOAD into the arsystem script. (info found on the BMC Developer site BMCDN) Note: I have also installed SLM on win2003 svr and apart from setting the BMC_SLA JAVA_HOME it all went just fine. Regards Stuart Schon Remedy Solutions KAZ Group __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: BMC_SLM_JAVA_HOME Error
Hi all Can anyone offer a solution as to how I can solve the problem below. When Remedy starts I get the message Action Request System(R) Plug-In Server Version 7.1.00 Patch 002 200802011900 (c) Copyright 2001-2007 BMC Software, Inc. ld.so.1: arplugin: fatal: relocation error: file /opt/arsystem/mssharap03/slm/bin/libomfobjiefilapi.so: symbol __1cNIostream_init2t6M_v_: referenced symbol not found (ARNOTE 0) Tried 4 restarts in 30 seconds. I give up at Wed May 28 09:50:07 2008 Arserver actuall starts but when I log into Remedy and attempt to have a look at say Server Information I get a ARERR [8760] Cannot establish a network connection to the AR System Plug-In server : mssharap03 (2011) : RPC: Miscellaneous tli error - An event requires attentionError 0 message and the system information form is not populated with data. KM-00024024 - talks about unable to find the path the JVM.DLL Env. - new install of Remedy Solaris 10 Oracle 10g remote ARS 7.1 P2 ITSM 7.0.3 unpatched BMC_SLA_JAVA_HOME=/usr/java/jre JAVA_HOME=/usr/java/jre Java version is 1.6 JDK I installed ITSM Asset, Change, Incident, Problem without incident. I then installed (after many attempts) SLM (it's a beast because there is no console install). PATH is /usr/java/bin:/usr/sbin:/usr/bin:/usr/ccs/bin:/usr/openwin/bin:/usr/dt/b in:/usr/platform/SUNW,SPARC-Enterprise-T5220/sbin:/opt/sun/bin:/opt/SUNW vts/bin:/opt/SUNWexplo/bin:/opt/SUNWsneep/bin:/opt/SUNWldm/bin LD_LIBRARY_PATH is /opt/arsystem/mssharap03/slm/bin:/opt/ar/mssharap03/bin:/opt/ar/mssharap 03/api/lib:/opt/ar/mssharap03/pluginsvr:/usr/java/jre/lib/sparc:/usr/jav a/jre/lib/sparc/client:/usr/java/jre/lib/sparc/server:/usr/java/jre/lib/ sparc9/server:/usr/openwin/lib So that would seem to be ok! Regards Stuart Schon Architect - Remedy Solutions Managed Services | Remedy Solutions | KAZ Group Pty Ltd __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
BMC_SLM_JAVA_HOME Error
I am attempting to install SLM on a Windows 2003 Server with a MSSQL 2005 db. I have also installed JRE v1.6.0_05. When I run the installer it keeps coming up with this error Installer unable to verify BMC_SLM_JAVA_HOME system environment variable. Please make sure system environment variable is set and its pointing to Java Runtime environment home. I opened up the ar.conf and added the following lines: Variable name: BMC_SLM_JAVA_HOME Variable value: C:\Program Files\Java\jre1.6.0_05 I saved the config, restarted the server and it is still coming up with the above error. Any ideas? Any help is greatly appreciated. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: BMC_SLM_JAVA_HOME Error
Jaimie, It is looking for a system variable and not an AR variable. Right-click on My Computer, go to Properties, then Advanced. Click Environment Variables and set BMC_SLM_JAVA_HOME in the lower (system variables) window. This should not require a restart of Windows. --- J.T. Shyman -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of jaimie Sent: Wednesday, May 14, 2008 4:53 PM To: arslist@ARSLIST.ORG Subject: BMC_SLM_JAVA_HOME Error I am attempting to install SLM on a Windows 2003 Server with a MSSQL 2005 db. I have also installed JRE v1.6.0_05. When I run the installer it keeps coming up with this error Installer unable to verify BMC_SLM_JAVA_HOME system environment variable. Please make sure system environment variable is set and its pointing to Java Runtime environment home. I opened up the ar.conf and added the following lines: Variable name: BMC_SLM_JAVA_HOME Variable value: C:\Program Files\Java\jre1.6.0_05 I saved the config, restarted the server and it is still coming up with the above error. Any ideas? Any help is greatly appreciated. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: BMC_SLM_JAVA_HOME Error
J.T. has told you what you need to do to set the BMC_SLM_JAVA_HOME variable properly in Control Panel - System Properties - Advanced - Environment Variables - System Variables. Also, I would not expect any BMC Remedy 7.x product to work properly with Java 1.6.x. As far as I know, they were all developed against Java 1.5.x, and contrary to what Sun would like to have you believe, there is very little compatibility between major versions of Java. Try 1.5.0_14; it works just fine. Christopher Strauss, Ph.D. Call Tracking Administration Manager University of North Texas Computing IT Center http://itsm.unt.edu/ -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of jaimie Sent: Wednesday, May 14, 2008 3:53 PM To: arslist@ARSLIST.ORG Subject: BMC_SLM_JAVA_HOME Error I am attempting to install SLM on a Windows 2003 Server with a MSSQL 2005 db. I have also installed JRE v1.6.0_05. When I run the installer it keeps coming up with this error Installer unable to verify BMC_SLM_JAVA_HOME system environment variable. Please make sure system environment variable is set and its pointing to Java Runtime environment home. I opened up the ar.conf and added the following lines: Variable name: BMC_SLM_JAVA_HOME Variable value: C:\Program Files\Java\jre1.6.0_05 I saved the config, restarted the server and it is still coming up with the above error. Any ideas? Any help is greatly appreciated. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: BMC_SLM_JAVA_HOME Error
Great point, Chris. The compatibility matrix for AR 7.1 states: Java Support AR System (Server and Mid-Tier) 7.1.00 requires Java 5.0 and supports that version or higher. Supported Vendors are: Operating System Vendor Minimum recommended version Operating System Vendor Minimum recommended version Windows, Solaris, Linux (Red Hat and SuSE) Sun Microsystems JDK 1.5.0_12 HP-UX HP HP JDK 1.5 build 1.5.0.05 IBM IBM JDK 1.5 SR2 So 1.6 should work but YMMV. 1.5 does work so I agree with Chris. You should stick to 1.5.0_12 or higher which is compatible with AR 7.0.x as well. --- J.T. Shyman -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of strauss Sent: Wednesday, May 14, 2008 5:00 PM To: arslist@ARSLIST.ORG Subject: Re: BMC_SLM_JAVA_HOME Error J.T. has told you what you need to do to set the BMC_SLM_JAVA_HOME variable properly in Control Panel - System Properties - Advanced - Environment Variables - System Variables. Also, I would not expect any BMC Remedy 7.x product to work properly with Java 1.6.x. As far as I know, they were all developed against Java 1.5.x, and contrary to what Sun would like to have you believe, there is very little compatibility between major versions of Java. Try 1.5.0_14; it works just fine. Christopher Strauss, Ph.D. Call Tracking Administration Manager University of North Texas Computing IT Center http://itsm.unt.edu/ -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of jaimie Sent: Wednesday, May 14, 2008 3:53 PM To: arslist@ARSLIST.ORG Subject: BMC_SLM_JAVA_HOME Error I am attempting to install SLM on a Windows 2003 Server with a MSSQL 2005 db. I have also installed JRE v1.6.0_05. When I run the installer it keeps coming up with this error Installer unable to verify BMC_SLM_JAVA_HOME system environment variable. Please make sure system environment variable is set and its pointing to Java Runtime environment home. I opened up the ar.conf and added the following lines: Variable name: BMC_SLM_JAVA_HOME Variable value: C:\Program Files\Java\jre1.6.0_05 I saved the config, restarted the server and it is still coming up with the above error. Any ideas? Any help is greatly appreciated. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
