Re: OT: Blackberry Integration with Remedy
Hmm. Sounds like the new BlackBerry Web browser should give results similar to what Jason saw with this Droid. Here is a clip from RIM Shows Developers How To Identify BlackBerry Browsers on www.berryreview.comhttp://www.berryreview.com/. Now with BlackBerry 6 and the Torch RIM decided to change things up. From what I can tell this was done so that websites designed for the iPhone and Android WebKit browsers would recognize that BlackBerry 6 has a WebKit browser. Here is the new user agent in BlackBerry 6: Mozilla/5.0 (BlackBerry; U; BlackBerry 9800; en-US) AppleWebKit/534.1+ (KHTML, like Gecko) Version/6.0.0.141 Mobile Safari/534.1+ Dave From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Jason Miller Sent: Tuesday, August 31, 2010 7:13 PM To: arslist@ARSLIST.ORG Subject: Re: OT: Blackberry Integration with Remedy ** I have not tried with Mid-Tier 7.6.03 yet. Mobile usability seems to get better with each version of MT. On Tue, Aug 31, 2010 at 4:05 PM, Jason Miller jason.mil...@gmail.commailto:jason.mil...@gmail.com wrote: A note on mobility with Mid-Tier. Mid-Tier is very close to being usable with my Droid X. There are handful of problems that I have seen so far but I think it is to the point where a specially designed form can be used. Here are a few observations. * The Application List on the Home Page is not accessible. I think it is there but the browser cuts it off and won't let me scroll over to the left. I added a Application List to the middle of a test form and it works fine. * Cannot select different tabs on a Page Holder Panel field (could create buttons to navigate tabs) * I tried again while writing this and was able to switch tabs by touching them. Needs further research. * Cannot double click on a Table field to open a record or trigger workflow. Double tapping on a row zooms in or out. (could create button to open record) * Expanding and collapsing panels with workflow does work. Things like not being able to open request from a table field may be resolved by having a physical keyboard where you have a return key? I haven't figured out how to get the onscreen kb to come up when a table field is selected. I think there will always be a place for mobility middle ware products because of added capabilities (e.g. off line access) and UI simplicity but for those of us who cannot justify another product (and more servers), we are almost there. Jason On Tue, Aug 31, 2010 at 12:57 PM, Arner, Todd tar...@glhec.orgmailto:tar...@glhec.org wrote: ** Column IT has a new product called Column Airwaves for mobile connectivity. I have not used it but it may be worth a look. We have used Aeroprise in the past but our experience was not positive. Because of all the pieces involved, I would highly recommend trialing any product in your environment before committing to it. Todd Arner Great Lakes From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG] On Behalf Of Tommy Morris Sent: Tuesday, August 31, 2010 9:04 AM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Blackberry Integration with Remedy ** ARS 7.5p3 Oracle 11g Need some suggestions for an application that allows interaction with Remedy via end-user Blackberry's / smart phones. We have seen a demo of AlarmPoint but that may be (dare I say) too robust for what we want. If anyone has hints or suggestions please let me know. Tommy Morris _attend WWRUG10 www.wwrug.comhttp://www.wwrug.com ARSlist: Where the Answers Are_ The information contained in this communication may be confidential, is intended only for the use of the recipient(s) named above, and may be legally privileged. If the reader of this message is not the intended recipient, you are hereby notified that any dissemination, distribution, or copying of this communication, or any of its contents, is strictly prohibited. If you have received this communication in error, please notify the sender immediately and destroy or delete the original message and any copy of it from your computer system. If you have any questions concerning this message, please contact the sender. _attend WWRUG10 www.wwrug.comhttp://www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG10 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Re: OT: Blackberry Integration with Remedy
Don’t mean to highjack this thread ...but, is anyone using Intrinsically safe smart phones which integrate with ARS? If so, which phones/carriers and what middleware? I work in the chemical industry and when our support people are out on the plants they cannot use regular cell phones or any electronic device which may make a spark. Thanks (and sorry for the highjack) Marcelo From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Shellman, David Sent: Tuesday, August 31, 2010 6:53 PM To: arslist@ARSLIST.ORG Subject: Re: OT: Blackberry Integration with Remedy Has anyone tried the new Webkit based browser with the BlackBerry 6 OS? While not supported the older BB browsers were close. With this new browser built on Webkit technology, it should be even closer. Dave - dave.shell...@tycoelectronics.com (Wireless) From: Action Request System discussion list(ARSList) arslist@ARSLIST.ORG To: arslist@ARSLIST.ORG arslist@ARSLIST.ORG Sent: Tue Aug 31 19:13:07 2010 Subject: Re: OT: Blackberry Integration with Remedy ** I have not tried with Mid-Tier 7.6.03 yet. Mobile usability seems to get better with each version of MT. On Tue, Aug 31, 2010 at 4:05 PM, Jason Miller jason.mil...@gmail.commailto:jason.mil...@gmail.com wrote: A note on mobility with Mid-Tier. Mid-Tier is very close to being usable with my Droid X. There are handful of problems that I have seen so far but I think it is to the point where a specially designed form can be used. Here are a few observations. * The Application List on the Home Page is not accessible. I think it is there but the browser cuts it off and won't let me scroll over to the left. I added a Application List to the middle of a test form and it works fine. * Cannot select different tabs on a Page Holder Panel field (could create buttons to navigate tabs) * I tried again while writing this and was able to switch tabs by touching them. Needs further research. * Cannot double click on a Table field to open a record or trigger workflow. Double tapping on a row zooms in or out. (could create button to open record) * Expanding and collapsing panels with workflow does work. Things like not being able to open request from a table field may be resolved by having a physical keyboard where you have a return key? I haven't figured out how to get the onscreen kb to come up when a table field is selected. I think there will always be a place for mobility middle ware products because of added capabilities (e.g. off line access) and UI simplicity but for those of us who cannot justify another product (and more servers), we are almost there. Jason On Tue, Aug 31, 2010 at 12:57 PM, Arner, Todd tar...@glhec.orgmailto:tar...@glhec.org wrote: ** Column IT has a new product called Column Airwaves for mobile connectivity. I have not used it but it may be worth a look. We have used Aeroprise in the past but our experience was not positive. Because of all the pieces involved, I would highly recommend trialing any product in your environment before committing to it. Todd Arner Great Lakes From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG] On Behalf Of Tommy Morris Sent: Tuesday, August 31, 2010 9:04 AM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Blackberry Integration with Remedy ** ARS 7.5p3 Oracle 11g Need some suggestions for an application that allows interaction with Remedy via end-user Blackberry’s / smart phones. We have seen a demo of AlarmPoint but that may be (dare I say) too robust for what we want. If anyone has hints or suggestions please let me know. Tommy Morris _attend WWRUG10 www.wwrug.comhttp://www.wwrug.com ARSlist: Where the Answers Are_ The information contained in this communication may be confidential, is intended only for the use of the recipient(s) named above, and may be legally privileged. If the reader of this message is not the intended recipient, you are hereby notified that any dissemination, distribution, or copying of this communication, or any of its contents, is strictly prohibited. If you have received this communication in error, please notify the sender immediately and destroy or delete the original message and any copy of it from your computer system. If you have any questions concerning this message, please contact the sender. _attend WWRUG10 www.wwrug.comhttp://www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG10 www.wwrug.com ARSlist: Where the Answers Are_
Re: OT: Blackberry Integration with Remedy
No problem at all, it was an OT thread anyways :) On Wed, Sep 1, 2010 at 7:27 AM, Martinez, Marcelo A marc...@cpchem.comwrote: Don’t mean to highjack this thread ...but, is anyone using Intrinsically safe smart phones which integrate with ARS? If so, which phones/carriers and what middleware? I work in the chemical industry and when our support people are out on the plants they cannot use regular cell phones or any electronic device which may make a spark. Thanks (and sorry for the highjack) Marcelo *From:* Action Request System discussion list(ARSList) [mailto: arsl...@arslist.org] *On Behalf Of *Shellman, David *Sent:* Tuesday, August 31, 2010 6:53 PM *To:* arslist@ARSLIST.ORG *Subject:* Re: OT: Blackberry Integration with Remedy Has anyone tried the new Webkit based browser with the BlackBerry 6 OS? While not supported the older BB browsers were close. With this new browser built on Webkit technology, it should be even closer. Dave - dave.shell...@tycoelectronics.com (Wireless) -- *From*: Action Request System discussion list(ARSList) arslist@ARSLIST.ORG *To*: arslist@ARSLIST.ORG arslist@ARSLIST.ORG *Sent*: Tue Aug 31 19:13:07 2010 *Subject*: Re: OT: Blackberry Integration with Remedy ** I have not tried with Mid-Tier 7.6.03 yet. Mobile usability seems to get better with each version of MT. On Tue, Aug 31, 2010 at 4:05 PM, Jason Miller jason.mil...@gmail.com wrote: A note on mobility with Mid-Tier. Mid-Tier is very close to being usable with my Droid X. There are handful of problems that I have seen so far but I think it is to the point where a specially designed form can be used. Here are a few observations. - The Application List on the Home Page is not accessible. I think it is there but the browser cuts it off and won't let me scroll over to the left. I added a Application List to the middle of a test form and it works fine. - Cannot select different tabs on a Page Holder Panel field (could create buttons to navigate tabs) - I tried again while writing this and was able to switch tabs by touching them. Needs further research. - Cannot double click on a Table field to open a record or trigger workflow. Double tapping on a row zooms in or out. (could create button to open record) - Expanding and collapsing panels with workflow *does* work. Things like not being able to open request from a table field may be resolved by having a physical keyboard where you have a return key? I haven't figured out how to get the onscreen kb to come up when a table field is selected. I think there will always be a place for mobility middle ware products because of added capabilities (e.g. off line access) and UI simplicity but for those of us who cannot justify another product (and more servers), we are almost there. Jason On Tue, Aug 31, 2010 at 12:57 PM, Arner, Todd tar...@glhec.org wrote: ** Column IT has a new product called Column Airwaves for mobile connectivity. I have not used it but it may be worth a look. We have used Aeroprise in the past but our experience was not positive. Because of all the pieces involved, I would highly recommend trialing any product in your environment before committing to it. Todd Arner Great Lakes -- *From:* Action Request System discussion list(ARSList) [mailto: arsl...@arslist.org] *On Behalf Of *Tommy Morris *Sent:* Tuesday, August 31, 2010 9:04 AM *To:* arslist@ARSLIST.ORG *Subject:* Blackberry Integration with Remedy ** ARS 7.5p3 Oracle 11g Need some suggestions for an application that allows interaction with Remedy via end-user Blackberry’s / smart phones. We have seen a demo of AlarmPoint but that may be (dare I say) too robust for what we want. If anyone has hints or suggestions please let me know. Tommy Morris _attend WWRUG10 www.wwrug.com ARSlist: Where the Answers Are_ The information contained in this communication may be confidential, is intended only for the use of the recipient(s) named above, and may be legally privileged. If the reader of this message is not the intended recipient, you are hereby notified that any dissemination, distribution, or copying of this communication, or any of its contents, is strictly prohibited. If you have received this communication in error, please notify the sender immediately and destroy or delete the original message and any copy of it from your computer system. If you have any questions concerning this message, please contact the sender. _attend WWRUG10 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG10 www.wwrug.com ARSlist: Where the Answers Are_
Blackberry Integration with Remedy
ARS 7.5p3 Oracle 11g Need some suggestions for an application that allows interaction with Remedy via end-user Blackberry's / smart phones. We have seen a demo of AlarmPoint but that may be (dare I say) too robust for what we want. If anyone has hints or suggestions please let me know. Tommy Morris ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Re: Blackberry Integration with Remedy
Both Aeroprise and MobileReach have excellent interfaces for blackberries. Rick -Original Message- From: Tommy Morris tommy.mor...@radioshack.com Sender: Action Request System discussion list( ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Re: Blackberry Integration with Remedy
Thanks for the quick feedback, we will start a high level eval of these. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Rick Cook Sent: Tuesday, August 31, 2010 9:10 AM To: arslist@ARSLIST.ORG Subject: Re: Blackberry Integration with Remedy Both Aeroprise and MobileReach have excellent interfaces for blackberries. Rick -Original Message- From: Tommy Morris tommy.mor...@radioshack.com Sender: Action Request System discussion list( ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Re: Blackberry Integration with Remedy
You might also check out Zenprise. They offer management of BlackBerry and other mobile devices from a support and security standpoint. --Original Message-- From: Tommy Morris Sender: Arslist To: Arslist ReplyTo: Arslist Subject: Re: Blackberry Integration with Remedy Sent: Aug 31, 2010 10:28 AM Thanks for the quick feedback, we will start a high level eval of these. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Rick Cook Sent: Tuesday, August 31, 2010 9:10 AM To: arslist@ARSLIST.ORG Subject: Re: Blackberry Integration with Remedy Both Aeroprise and MobileReach have excellent interfaces for blackberries. Rick -Original Message- From: Tommy Morris tommy.mor...@radioshack.com Sender: Action Request System discussion list( ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are Rick
Re: Blackberry Integration with Remedy
My organization has decided to use iphones as their preferred smartphone. (please don't tease, they never asked my opinion) Are any of these products compatible with the iphone? -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Rick Cook Sent: Tuesday, August 31, 2010 9:36 AM To: arslist@ARSLIST.ORG Subject: Re: Blackberry Integration with Remedy You might also check out Zenprise. They offer management of BlackBerry and other mobile devices from a support and security standpoint. --Original Message-- From: Tommy Morris Sender: Arslist To: Arslist ReplyTo: Arslist Subject: Re: Blackberry Integration with Remedy Sent: Aug 31, 2010 10:28 AM Thanks for the quick feedback, we will start a high level eval of these. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Rick Cook Sent: Tuesday, August 31, 2010 9:10 AM To: arslist@ARSLIST.ORG Subject: Re: Blackberry Integration with Remedy Both Aeroprise and MobileReach have excellent interfaces for blackberries. Rick -Original Message- From: Tommy Morris tommy.mor...@radioshack.com Sender: Action Request System discussion list( ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are Rick ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Re: Blackberry Integration with Remedy
The only thing I've seen are web based apps and I wasn't too impressed. Someone could make a fortune developing a native iPhone Remedy app though. Darn, I should have taken those C classes. Tony Worthington | Sr. Technical Analyst | Kohl’s Department Stores N56 W17000 Ridgewood Drive | Menomonee Falls, WI 53051 | office: (262) 703-7763 | e-mail: tony.worthing...@kohls.com From: Goza, Craig craig.g...@okdhs.org To: arslist@ARSLIST.ORG Date: 08/31/2010 09:41 AM Subject:Re: Blackberry Integration with Remedy Sent by:Action Request System discussion list(ARSList) arslist@ARSLIST.ORG My organization has decided to use iphones as their preferred smartphone. (please don't tease, they never asked my opinion) Are any of these products compatible with the iphone? -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Rick Cook Sent: Tuesday, August 31, 2010 9:36 AM To: arslist@ARSLIST.ORG Subject: Re: Blackberry Integration with Remedy You might also check out Zenprise. They offer management of BlackBerry and other mobile devices from a support and security standpoint. --Original Message-- From: Tommy Morris Sender: Arslist To: Arslist ReplyTo: Arslist Subject: Re: Blackberry Integration with Remedy Sent: Aug 31, 2010 10:28 AM Thanks for the quick feedback, we will start a high level eval of these. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Rick Cook Sent: Tuesday, August 31, 2010 9:10 AM To: arslist@ARSLIST.ORG Subject: Re: Blackberry Integration with Remedy Both Aeroprise and MobileReach have excellent interfaces for blackberries. Rick -Original Message- From: Tommy Morris tommy.mor...@radioshack.com Sender: Action Request System discussion list( ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are Rick ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are ** CONFIDENTIALITY NOTICE: This is a transmission from Kohl's Department Stores, Inc. and may contain information which is confidential and proprietary. If you are not the addressee, any disclosure, copying or distribution or use of the contents of this message is expressly prohibited. If you have received this transmission in error, please destroy it and notify us immediately at 262-703-7000. CAUTION: Internet and e-mail communications are Kohl's property and Kohl's reserves the right to retrieve and read any message created, sent and received. Kohl's reserves the right to monitor messages by authorized Kohl's Associates at any time without any further consent.
Re: Blackberry Integration with Remedy
You might want to look at Kinetic Data http://www.kineticdata.com/ I seen a video on the Iphone submitting a ticket in Kinetic which in turns creates an incident ticket. This is one thing I'm going to test once we finsh setting up our Kinetics. _ John Atherly | APC by Schneider Electric | Information, Process Organization (IPO) | Remedy Administrator / Developer Phone: +401-789-5735 ext. 2120 | Fax: +401-789-3710 | Email: john.athe...@apcc.com | Site: www.apc.com/ | Address: 132 Fairgrounds Road, West Kingston, RI 02892 USA *** Please consider the environment before printing this e-mail Goza, Craig craig.g...@okdhs.org Sent by: Action Request System discussion list(ARSList) arslist@ARSLIST.ORG 08/31/2010 10:41 AM Please respond to arslist@ARSLIST.ORG To arslist@ARSLIST.ORG cc Subject Re: Blackberry Integration with Remedy My organization has decided to use iphones as their preferred smartphone. (please don't tease, they never asked my opinion) Are any of these products compatible with the iphone? -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Rick Cook Sent: Tuesday, August 31, 2010 9:36 AM To: arslist@ARSLIST.ORG Subject: Re: Blackberry Integration with Remedy You might also check out Zenprise. They offer management of BlackBerry and other mobile devices from a support and security standpoint. --Original Message-- From: Tommy Morris Sender: Arslist To: Arslist ReplyTo: Arslist Subject: Re: Blackberry Integration with Remedy Sent: Aug 31, 2010 10:28 AM Thanks for the quick feedback, we will start a high level eval of these. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Rick Cook Sent: Tuesday, August 31, 2010 9:10 AM To: arslist@ARSLIST.ORG Subject: Re: Blackberry Integration with Remedy Both Aeroprise and MobileReach have excellent interfaces for blackberries. Rick -Original Message- From: Tommy Morris tommy.mor...@radioshack.com Sender: Action Request System discussion list( ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are Rick ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Re: Blackberry Integration with Remedy
Column IT has a new product called Column Airwaves for mobile connectivity. I have not used it but it may be worth a look. We have used Aeroprise in the past but our experience was not positive. Because of all the pieces involved, I would highly recommend trialing any product in your environment before committing to it. Todd Arner Great Lakes From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Tommy Morris Sent: Tuesday, August 31, 2010 9:04 AM To: arslist@ARSLIST.ORG Subject: Blackberry Integration with Remedy ** ARS 7.5p3 Oracle 11g Need some suggestions for an application that allows interaction with Remedy via end-user Blackberry's / smart phones. We have seen a demo of AlarmPoint but that may be (dare I say) too robust for what we want. If anyone has hints or suggestions please let me know. Tommy Morris _attend WWRUG10 www.wwrug.com ARSlist: Where the Answers Are_ The information contained in this communication may be confidential, is intended only for the use of the recipient(s) named above, and may be legally privileged. If the reader of this message is not the intended recipient, you are hereby notified that any dissemination, distribution, or copying of this communication, or any of its contents, is strictly prohibited. If you have received this communication in error, please notify the sender immediately and destroy or delete the original message and any copy of it from your computer system. If you have any questions concerning this message, please contact the sender. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
OT: Blackberry Integration with Remedy
A note on mobility with Mid-Tier. Mid-Tier is very close to being usable with my Droid X. There are handful of problems that I have seen so far but I think it is to the point where a specially designed form can be used. Here are a few observations. - The Application List on the Home Page is not accessible. I think it is there but the browser cuts it off and won't let me scroll over to the left. I added a Application List to the middle of a test form and it works fine. - Cannot select different tabs on a Page Holder Panel field (could create buttons to navigate tabs) - I tried again while writing this and was able to switch tabs by touching them. Needs further research. - Cannot double click on a Table field to open a record or trigger workflow. Double tapping on a row zooms in or out. (could create button to open record) - Expanding and collapsing panels with workflow *does* work. Things like not being able to open request from a table field may be resolved by having a physical keyboard where you have a return key? I haven't figured out how to get the onscreen kb to come up when a table field is selected. I think there will always be a place for mobility middle ware products because of added capabilities (e.g. off line access) and UI simplicity but for those of us who cannot justify another product (and more servers), we are almost there. Jason On Tue, Aug 31, 2010 at 12:57 PM, Arner, Todd tar...@glhec.org wrote: ** Column IT has a new product called Column Airwaves for mobile connectivity. I have not used it but it may be worth a look. We have used Aeroprise in the past but our experience was not positive. Because of all the pieces involved, I would highly recommend trialing any product in your environment before committing to it. Todd Arner Great Lakes -- *From:* Action Request System discussion list(ARSList) [mailto: arsl...@arslist.org] *On Behalf Of *Tommy Morris *Sent:* Tuesday, August 31, 2010 9:04 AM *To:* arslist@ARSLIST.ORG *Subject:* Blackberry Integration with Remedy ** ARS 7.5p3 Oracle 11g Need some suggestions for an application that allows interaction with Remedy via end-user Blackberry’s / smart phones. We have seen a demo of AlarmPoint but that may be (dare I say) too robust for what we want. If anyone has hints or suggestions please let me know. Tommy Morris _attend WWRUG10 www.wwrug.com ARSlist: Where the Answers Are_ The information contained in this communication may be confidential, is intended only for the use of the recipient(s) named above, and may be legally privileged. If the reader of this message is not the intended recipient, you are hereby notified that any dissemination, distribution, or copying of this communication, or any of its contents, is strictly prohibited. If you have received this communication in error, please notify the sender immediately and destroy or delete the original message and any copy of it from your computer system. If you have any questions concerning this message, please contact the sender. _attend WWRUG10 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Re: OT: Blackberry Integration with Remedy
I have not tried with Mid-Tier 7.6.03 yet. Mobile usability seems to get better with each version of MT. On Tue, Aug 31, 2010 at 4:05 PM, Jason Miller jason.mil...@gmail.comwrote: A note on mobility with Mid-Tier. Mid-Tier is very close to being usable with my Droid X. There are handful of problems that I have seen so far but I think it is to the point where a specially designed form can be used. Here are a few observations. - The Application List on the Home Page is not accessible. I think it is there but the browser cuts it off and won't let me scroll over to the left. I added a Application List to the middle of a test form and it works fine. - Cannot select different tabs on a Page Holder Panel field (could create buttons to navigate tabs) - I tried again while writing this and was able to switch tabs by touching them. Needs further research. - Cannot double click on a Table field to open a record or trigger workflow. Double tapping on a row zooms in or out. (could create button to open record) - Expanding and collapsing panels with workflow *does* work. Things like not being able to open request from a table field may be resolved by having a physical keyboard where you have a return key? I haven't figured out how to get the onscreen kb to come up when a table field is selected. I think there will always be a place for mobility middle ware products because of added capabilities (e.g. off line access) and UI simplicity but for those of us who cannot justify another product (and more servers), we are almost there. Jason On Tue, Aug 31, 2010 at 12:57 PM, Arner, Todd tar...@glhec.org wrote: ** Column IT has a new product called Column Airwaves for mobile connectivity. I have not used it but it may be worth a look. We have used Aeroprise in the past but our experience was not positive. Because of all the pieces involved, I would highly recommend trialing any product in your environment before committing to it. Todd Arner Great Lakes -- *From:* Action Request System discussion list(ARSList) [mailto: arsl...@arslist.org] *On Behalf Of *Tommy Morris *Sent:* Tuesday, August 31, 2010 9:04 AM *To:* arslist@ARSLIST.ORG *Subject:* Blackberry Integration with Remedy ** ARS 7.5p3 Oracle 11g Need some suggestions for an application that allows interaction with Remedy via end-user Blackberry’s / smart phones. We have seen a demo of AlarmPoint but that may be (dare I say) too robust for what we want. If anyone has hints or suggestions please let me know. Tommy Morris _attend WWRUG10 www.wwrug.com ARSlist: Where the Answers Are_ The information contained in this communication may be confidential, is intended only for the use of the recipient(s) named above, and may be legally privileged. If the reader of this message is not the intended recipient, you are hereby notified that any dissemination, distribution, or copying of this communication, or any of its contents, is strictly prohibited. If you have received this communication in error, please notify the sender immediately and destroy or delete the original message and any copy of it from your computer system. If you have any questions concerning this message, please contact the sender. _attend WWRUG10 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Re: OT: Blackberry Integration with Remedy
Has anyone tried the new Webkit based browser with the BlackBerry 6 OS? While not supported the older BB browsers were close. With this new browser built on Webkit technology, it should be even closer. Dave - dave.shell...@tycoelectronics.com (Wireless) From: Action Request System discussion list(ARSList) arslist@ARSLIST.ORG To: arslist@ARSLIST.ORG arslist@ARSLIST.ORG Sent: Tue Aug 31 19:13:07 2010 Subject: Re: OT: Blackberry Integration with Remedy ** I have not tried with Mid-Tier 7.6.03 yet. Mobile usability seems to get better with each version of MT. On Tue, Aug 31, 2010 at 4:05 PM, Jason Miller jason.mil...@gmail.commailto:jason.mil...@gmail.com wrote: A note on mobility with Mid-Tier. Mid-Tier is very close to being usable with my Droid X. There are handful of problems that I have seen so far but I think it is to the point where a specially designed form can be used. Here are a few observations. * The Application List on the Home Page is not accessible. I think it is there but the browser cuts it off and won't let me scroll over to the left. I added a Application List to the middle of a test form and it works fine. * Cannot select different tabs on a Page Holder Panel field (could create buttons to navigate tabs) * I tried again while writing this and was able to switch tabs by touching them. Needs further research. * Cannot double click on a Table field to open a record or trigger workflow. Double tapping on a row zooms in or out. (could create button to open record) * Expanding and collapsing panels with workflow does work. Things like not being able to open request from a table field may be resolved by having a physical keyboard where you have a return key? I haven't figured out how to get the onscreen kb to come up when a table field is selected. I think there will always be a place for mobility middle ware products because of added capabilities (e.g. off line access) and UI simplicity but for those of us who cannot justify another product (and more servers), we are almost there. Jason On Tue, Aug 31, 2010 at 12:57 PM, Arner, Todd tar...@glhec.orgmailto:tar...@glhec.org wrote: ** Column IT has a new product called Column Airwaves for mobile connectivity. I have not used it but it may be worth a look. We have used Aeroprise in the past but our experience was not positive. Because of all the pieces involved, I would highly recommend trialing any product in your environment before committing to it. Todd Arner Great Lakes From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG] On Behalf Of Tommy Morris Sent: Tuesday, August 31, 2010 9:04 AM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Blackberry Integration with Remedy ** ARS 7.5p3 Oracle 11g Need some suggestions for an application that allows interaction with Remedy via end-user Blackberry’s / smart phones. We have seen a demo of AlarmPoint but that may be (dare I say) too robust for what we want. If anyone has hints or suggestions please let me know. Tommy Morris _attend WWRUG10 www.wwrug.comhttp://www.wwrug.com ARSlist: Where the Answers Are_ The information contained in this communication may be confidential, is intended only for the use of the recipient(s) named above, and may be legally privileged. If the reader of this message is not the intended recipient, you are hereby notified that any dissemination, distribution, or copying of this communication, or any of its contents, is strictly prohibited. If you have received this communication in error, please notify the sender immediately and destroy or delete the original message and any copy of it from your computer system. If you have any questions concerning this message, please contact the sender. _attend WWRUG10 www.wwrug.comhttp://www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG10 www.wwrug.com ARSlist: Where the Answers Are_
