Re: CI Viewer: How to open AST form rather than Class form
Has anybody had any luck with this? The only thing I can get to happen is adding a new menu item, but I cannot capture its click event. On Tue, Sep 8, 2009 at 2:41 AM, Leonard Neely - FOJ lne...@focusonjobs.com wrote: ** Hi Peter, I actually tried that (sort of). I modified the existing [View] menu item in config.xml, by adding the action=”CIRV_NOTIFY_AR” attribute. I couldn’t get that to work either. Then I realized that on my test system, Mid-Tier was at v7.01, so I thought that might have something to do with it so I upgraded to 7.1, Of course now, my mid-tier didn’t come back up after the upgrade, so I’ll have to troubleshoot that first. Thanks, Leonard From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of P Romain ARSlist Sent: Monday, September 07, 2009 3:54 PM To: arslist@ARSLIST.ORG Subject: Re: CI Viewer: How to open AST form rather than Class form ** BTW, I only tried this on CMDB 2.1 Patch 1. Maybe it was a bug that prevented my tests working. Let me know if you try this and get it to work on your Patch 5 system. Cheers Peter From: P Romain ARSlist [mailto:p.romain.arsl...@parsolutions.co.uk] Sent: 07 September 2009 23:48 To: 'arslist@ARSLIST.ORG' Subject: RE: CI Viewer: How to open AST form rather than Class form Hi Leonard, I’ve played around a little in this area but didn’t manage to get the result I wanted before needing to move to other things but maybe you can crack it. Try editing the default config.xml file for the CI Viewer entry in the Data Visualization Definition form. Add a new line under the MNU_VIEW line to create a new menu item and get it to signal the calling form using action=”CIRV_NOTIFY_AR” I could get the menu item added and, using an active link on the CMDB Console form firing on event with no Runif to display a message showing the $EVENTTYPE$ and $EVENTDATA$ keywords, I could see the instance id of the CI selected in the CI Viewer. I couldn’t, however, get the active link to trigger when my new menu item was selected. If you can get this to work then you should be able to add the workflow to the CMDB Console form to open the AST forms. Look in the CMDB Developers Guide to get more info about this. Don’t forget to re-start Tomcat or whatever other servelet engine you are using when you modify the attachment in the Data Visualization Definition form. Best of luck! Cheers Peter From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Leonard Neely - FOJ Sent: 07 September 2009 19:23 To: arslist@ARSLIST.ORG Subject: CI Viewer: How to open AST form rather than Class form Hello list. Environment: OS: Sun OS 5.9 DB: Oracle 10.2.0.2.0 - 64bi AR Server v7.1 (patch 007) AR Mid Tier v7.1.0.007 Atrium CMDB v2.1.0.005 ITSM v7.03 (patch 007) I have a requirement to open the related “AST…” form rather than the “BMC…” class form when a user right clicks on a object within the CI Viewer and selects [View] from the menu to open the CI. The “AST…” form should only be displayed if launched from within the CI Viewer. The normal “BMC…” class form should be opened when interacting directly with the CMDB. Here’s what I have so far: 1. I added a new (Display Only) attribute to “BaseElement” named “z1D_CI_Action” 2. On “Window Open”, I need to set this field with a value of “CI_VIEWER” ONLY if the form was opened from within the CI Viewer. a. This is where the problem exist. I cannot figure out how to identify that the form was opened via the CI Viewer. b. With Active Link logging on, the first thing that shows up in the log, is the “On Window Open” condition, which is the same regardless to if the form was open from the CI Viewer or direct interaction with the CMDB. 3. If I set the flag field with “CI_VIEWER”, I can then have AL workflow perform a lookup in “SHR:SchemaNames” to get the AST form name, then open that form. Otherwise, the normal BMC class form is opened. Currently, the flag field is always set, so the AST form is always opened (which is not what we want). Has anyone successfully implemented such a customization? Or, does anyone know how I can capture the menu selection event from the CI Viewer? Any insight would be greatly appreciated. Regards, Leonard Neely _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: CI Viewer: How to open AST form rather than Class form
If I understand the issue correctly you would need an active link on the form which contains the CI View that fires on event. If your config.xml file contains: menuitem id=MNU_ID1 textid=48173 text=item1 action=CIRV_NOTIFY_AR/ When you click this item in the menu it will throw the event MNU_ID1. If you have the activelink configured to fire for this event it should perform any action you would like. Here is a link to the developer guide for 2.1. http://documents.bmc.com/supportu/documents/00/88/70088/70088.pdf Starting at Page 70 it describes this process fairly well. Please let me know if I miss understood what you were asking. Thanks, Wes -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Frank Caruso Sent: Thursday, October 15, 2009 8:46 AM To: arslist@ARSLIST.ORG Subject: Re: CI Viewer: How to open AST form rather than Class form Has anybody had any luck with this? The only thing I can get to happen is adding a new menu item, but I cannot capture its click event. On Tue, Sep 8, 2009 at 2:41 AM, Leonard Neely - FOJ lne...@focusonjobs.com wrote: ** Hi Peter, I actually tried that (sort of). I modified the existing [View] menu item in config.xml, by adding the action=CIRV_NOTIFY_AR attribute. I couldn't get that to work either. Then I realized that on my test system, Mid-Tier was at v7.01, so I thought that might have something to do with it so I upgraded to 7.1, Of course now, my mid-tier didn't come back up after the upgrade, so I'll have to troubleshoot that first. Thanks, Leonard From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of P Romain ARSlist Sent: Monday, September 07, 2009 3:54 PM To: arslist@ARSLIST.ORG Subject: Re: CI Viewer: How to open AST form rather than Class form ** BTW, I only tried this on CMDB 2.1 Patch 1. Maybe it was a bug that prevented my tests working. Let me know if you try this and get it to work on your Patch 5 system. Cheers Peter From: P Romain ARSlist [mailto:p.romain.arsl...@parsolutions.co.uk] Sent: 07 September 2009 23:48 To: 'arslist@ARSLIST.ORG' Subject: RE: CI Viewer: How to open AST form rather than Class form Hi Leonard, I've played around a little in this area but didn't manage to get the result I wanted before needing to move to other things but maybe you can crack it. Try editing the default config.xml file for the CI Viewer entry in the Data Visualization Definition form. Add a new line under the MNU_VIEW line to create a new menu item and get it to signal the calling form using action=CIRV_NOTIFY_AR I could get the menu item added and, using an active link on the CMDB Console form firing on event with no Runif to display a message showing the $EVENTTYPE$ and $EVENTDATA$ keywords, I could see the instance id of the CI selected in the CI Viewer. I couldn't, however, get the active link to trigger when my new menu item was selected. If you can get this to work then you should be able to add the workflow to the CMDB Console form to open the AST forms. Look in the CMDB Developers Guide to get more info about this. Don't forget to re-start Tomcat or whatever other servelet engine you are using when you modify the attachment in the Data Visualization Definition form. Best of luck! Cheers Peter From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Leonard Neely - FOJ Sent: 07 September 2009 19:23 To: arslist@ARSLIST.ORG Subject: CI Viewer: How to open AST form rather than Class form Hello list. Environment: OS: Sun OS 5.9 DB: Oracle 10.2.0.2.0 - 64bi AR Server v7.1 (patch 007) AR Mid Tier v7.1.0.007 Atrium CMDB v2.1.0.005 ITSM v7.03 (patch 007) I have a requirement to open the related AST... form rather than the BMC... class form when a user right clicks on a object within the CI Viewer and selects [View] from the menu to open the CI. The AST... form should only be displayed if launched from within the CI Viewer. The normal BMC... class form should be opened when interacting directly with the CMDB. Here's what I have so far: 1. I added a new (Display Only) attribute to BaseElement named z1D_CI_Action 2. On Window Open, I need to set this field with a value of CI_VIEWER ONLY if the form was opened from within the CI Viewer. a. This is where the problem exist. I cannot figure out how to identify that the form was opened via the CI Viewer. b. With Active Link logging on, the first thing that shows up in the log, is the On Window Open condition, which is the same regardless to if the form was open from the CI Viewer or direct interaction with the CMDB. 3. If I set the flag field with CI_VIEWER, I can then have AL workflow perform a lookup
Re: CI Viewer: How to open AST form rather than Class form
That helped a little bit. I was using the wrong action type. However, now I get a Javascript error about a missing ; somewhere. I have triple checked my config file and can see nothing wrong. The line reads: menuitem id=MNU_HELP textid=48173 text=Help action=CIRV_NOTIFY_AR/ and comes directly after the MNU_VIEW line On Thu, Oct 15, 2009 at 5:46 PM, Nichols, Wesley D CTR USAF ABW 72 ABW/SCOOA wesley.nichols@tinker.af.mil wrote: If I understand the issue correctly you would need an active link on the form which contains the CI View that fires on event. If your config.xml file contains: menuitem id=MNU_ID1 textid=48173 text=item1 action=CIRV_NOTIFY_AR/ When you click this item in the menu it will throw the event MNU_ID1. If you have the activelink configured to fire for this event it should perform any action you would like. Here is a link to the developer guide for 2.1. http://documents.bmc.com/supportu/documents/00/88/70088/70088.pdf Starting at Page 70 it describes this process fairly well. Please let me know if I miss understood what you were asking. Thanks, Wes -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Frank Caruso Sent: Thursday, October 15, 2009 8:46 AM To: arslist@ARSLIST.ORG Subject: Re: CI Viewer: How to open AST form rather than Class form Has anybody had any luck with this? The only thing I can get to happen is adding a new menu item, but I cannot capture its click event. On Tue, Sep 8, 2009 at 2:41 AM, Leonard Neely - FOJ lne...@focusonjobs.com wrote: ** Hi Peter, I actually tried that (sort of). I modified the existing [View] menu item in config.xml, by adding the action=CIRV_NOTIFY_AR attribute. I couldn't get that to work either. Then I realized that on my test system, Mid-Tier was at v7.01, so I thought that might have something to do with it so I upgraded to 7.1, Of course now, my mid-tier didn't come back up after the upgrade, so I'll have to troubleshoot that first. Thanks, Leonard From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of P Romain ARSlist Sent: Monday, September 07, 2009 3:54 PM To: arslist@ARSLIST.ORG Subject: Re: CI Viewer: How to open AST form rather than Class form ** BTW, I only tried this on CMDB 2.1 Patch 1. Maybe it was a bug that prevented my tests working. Let me know if you try this and get it to work on your Patch 5 system. Cheers Peter From: P Romain ARSlist [mailto:p.romain.arsl...@parsolutions.co.uk] Sent: 07 September 2009 23:48 To: 'arslist@ARSLIST.ORG' Subject: RE: CI Viewer: How to open AST form rather than Class form Hi Leonard, I've played around a little in this area but didn't manage to get the result I wanted before needing to move to other things but maybe you can crack it. Try editing the default config.xml file for the CI Viewer entry in the Data Visualization Definition form. Add a new line under the MNU_VIEW line to create a new menu item and get it to signal the calling form using action=CIRV_NOTIFY_AR I could get the menu item added and, using an active link on the CMDB Console form firing on event with no Runif to display a message showing the $EVENTTYPE$ and $EVENTDATA$ keywords, I could see the instance id of the CI selected in the CI Viewer. I couldn't, however, get the active link to trigger when my new menu item was selected. If you can get this to work then you should be able to add the workflow to the CMDB Console form to open the AST forms. Look in the CMDB Developers Guide to get more info about this. Don't forget to re-start Tomcat or whatever other servelet engine you are using when you modify the attachment in the Data Visualization Definition form. Best of luck! Cheers Peter From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Leonard Neely - FOJ Sent: 07 September 2009 19:23 To: arslist@ARSLIST.ORG Subject: CI Viewer: How to open AST form rather than Class form Hello list. Environment: OS: Sun OS 5.9 DB: Oracle 10.2.0.2.0 - 64bi AR Server v7.1 (patch 007) AR Mid Tier v7.1.0.007 Atrium CMDB v2.1.0.005 ITSM v7.03 (patch 007) I have a requirement to open the related AST... form rather than the BMC... class form when a user right clicks on a object within the CI Viewer and selects [View] from the menu to open the CI. The AST... form should only be displayed if launched from within the CI Viewer. The normal BMC... class form should be opened when interacting directly with the CMDB. Here's what I have so far: 1. I added a new (Display Only) attribute to BaseElement named z1D_CI_Action 2. On Window Open, I need to set this field with a value of CI_VIEWER ONLY if the form was opened from
Re: CI Viewer: How to open AST form rather than Class form
I'm not real sure what would cause that. Does the javascript debugger in the browser give any hints or clues? Does the error only occur when you click the menu option or on page load, etc... -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Frank Caruso Sent: Thursday, October 15, 2009 2:32 PM To: arslist@ARSLIST.ORG Subject: Re: CI Viewer: How to open AST form rather than Class form That helped a little bit. I was using the wrong action type. However, now I get a Javascript error about a missing ; somewhere. I have triple checked my config file and can see nothing wrong. The line reads: menuitem id=MNU_HELP textid=48173 text=Help action=CIRV_NOTIFY_AR/ and comes directly after the MNU_VIEW line On Thu, Oct 15, 2009 at 5:46 PM, Nichols, Wesley D CTR USAF ABW 72 ABW/SCOOA wesley.nichols@tinker.af.mil wrote: If I understand the issue correctly you would need an active link on the form which contains the CI View that fires on event. If your config.xml file contains: menuitem id=MNU_ID1 textid=48173 text=item1 action=CIRV_NOTIFY_AR/ When you click this item in the menu it will throw the event MNU_ID1. If you have the activelink configured to fire for this event it should perform any action you would like. Here is a link to the developer guide for 2.1. http://documents.bmc.com/supportu/documents/00/88/70088/70088.pdf Starting at Page 70 it describes this process fairly well. Please let me know if I miss understood what you were asking. Thanks, Wes -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Frank Caruso Sent: Thursday, October 15, 2009 8:46 AM To: arslist@ARSLIST.ORG Subject: Re: CI Viewer: How to open AST form rather than Class form Has anybody had any luck with this? The only thing I can get to happen is adding a new menu item, but I cannot capture its click event. On Tue, Sep 8, 2009 at 2:41 AM, Leonard Neely - FOJ lne...@focusonjobs.com wrote: ** Hi Peter, I actually tried that (sort of). I modified the existing [View] menu item in config.xml, by adding the action=CIRV_NOTIFY_AR attribute. I couldn't get that to work either. Then I realized that on my test system, Mid-Tier was at v7.01, so I thought that might have something to do with it so I upgraded to 7.1, Of course now, my mid-tier didn't come back up after the upgrade, so I'll have to troubleshoot that first. Thanks, Leonard From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of P Romain ARSlist Sent: Monday, September 07, 2009 3:54 PM To: arslist@ARSLIST.ORG Subject: Re: CI Viewer: How to open AST form rather than Class form ** BTW, I only tried this on CMDB 2.1 Patch 1. Maybe it was a bug that prevented my tests working. Let me know if you try this and get it to work on your Patch 5 system. Cheers Peter From: P Romain ARSlist [mailto:p.romain.arsl...@parsolutions.co.uk] Sent: 07 September 2009 23:48 To: 'arslist@ARSLIST.ORG' Subject: RE: CI Viewer: How to open AST form rather than Class form Hi Leonard, I've played around a little in this area but didn't manage to get the result I wanted before needing to move to other things but maybe you can crack it. Try editing the default config.xml file for the CI Viewer entry in the Data Visualization Definition form. Add a new line under the MNU_VIEW line to create a new menu item and get it to signal the calling form using action=CIRV_NOTIFY_AR I could get the menu item added and, using an active link on the CMDB Console form firing on event with no Runif to display a message showing the $EVENTTYPE$ and $EVENTDATA$ keywords, I could see the instance id of the CI selected in the CI Viewer. I couldn't, however, get the active link to trigger when my new menu item was selected. If you can get this to work then you should be able to add the workflow to the CMDB Console form to open the AST forms. Look in the CMDB Developers Guide to get more info about this. Don't forget to re-start Tomcat or whatever other servelet engine you are using when you modify the attachment in the Data Visualization Definition form. Best of luck! Cheers Peter From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Leonard Neely - FOJ Sent: 07 September 2009 19:23 To: arslist@ARSLIST.ORG Subject: CI Viewer: How to open AST form rather than Class form Hello list. Environment: OS: Sun OS 5.9 DB: Oracle 10.2.0.2.0 - 64bi AR Server v7.1 (patch 007) AR Mid Tier v7.1.0.007 Atrium CMDB v2.1.0.005 ITSM v7.03 (patch 007) I have a requirement to open the related AST... form rather than the BMC... class form when a user right clicks
Re: CI Viewer: How to open AST form rather than Class form
Hi Leonard, Another alternative would be to add a federated link to access the AST form in the federation manager. The downside would be that the users would need to select the federated link via the launch in context sub menu which is not as intuitive as selecting the View option directly. Cheers Peter Hi Peter, I actually tried that (sort of). I modified the existing [View] menu item in config.xml, by adding the action=CIRV_NOTIFY_AR attribute. I couldn't get that to work either. Then I realized that on my test system, Mid-Tier was at v7.01, so I thought that might have something to do with it so I upgraded to 7.1, Of course now, my mid-tier didn't come back up after the upgrade, so I'll have to troubleshoot that first. Thanks, Leonard From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of P Romain ARSlist Sent: Monday, September 07, 2009 3:54 PM To: arslist@ARSLIST.ORG Subject: Re: CI Viewer: How to open AST form rather than Class form ** BTW, I only tried this on CMDB 2.1 Patch 1. Maybe it was a bug that prevented my tests working. Let me know if you try this and get it to work on your Patch 5 system. Cheers Peter _ From: P Romain ARSlist [mailto:p.romain.arsl...@parsolutions.co.uk] Sent: 07 September 2009 23:48 To: 'arslist@ARSLIST.ORG' Subject: RE: CI Viewer: How to open AST form rather than Class form Hi Leonard, I've played around a little in this area but didn't manage to get the result I wanted before needing to move to other things but maybe you can crack it. Try editing the default config.xml file for the CI Viewer entry in the Data Visualization Definition form. Add a new line under the MNU_VIEW line to create a new menu item and get it to signal the calling form using action=CIRV_NOTIFY_AR I could get the menu item added and, using an active link on the CMDB Console form firing on event with no Runif to display a message showing the $EVENTTYPE$ and $EVENTDATA$ keywords, I could see the instance id of the CI selected in the CI Viewer. I couldn't, however, get the active link to trigger when my new menu item was selected. If you can get this to work then you should be able to add the workflow to the CMDB Console form to open the AST forms. Look in the CMDB Developers Guide to get more info about this. Don't forget to re-start Tomcat or whatever other servelet engine you are using when you modify the attachment in the Data Visualization Definition form. Best of luck! Cheers Peter _ From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Leonard Neely - FOJ Sent: 07 September 2009 19:23 To: arslist@ARSLIST.ORG Subject: CI Viewer: How to open AST form rather than Class form Hello list. Environment: OS: Sun OS 5.9 DB: Oracle 10.2.0.2.0 - 64bi AR Server v7.1 (patch 007) AR Mid Tier v7.1.0.007 Atrium CMDB v2.1.0.005 ITSM v7.03 (patch 007) I have a requirement to open the related AST. form rather than the BMC. class form when a user right clicks on a object within the CI Viewer and selects [View] from the menu to open the CI. The AST. form should only be displayed if launched from within the CI Viewer. The normal BMC. class form should be opened when interacting directly with the CMDB. Here's what I have so far: 1. I added a new (Display Only) attribute to BaseElement named z1D_CI_Action 2. On Window Open, I need to set this field with a value of CI_VIEWER ONLY if the form was opened from within the CI Viewer. a. This is where the problem exist. I cannot figure out how to identify that the form was opened via the CI Viewer. b. With Active Link logging on, the first thing that shows up in the log, is the On Window Open condition, which is the same regardless to if the form was open from the CI Viewer or direct interaction with the CMDB. 3. If I set the flag field with CI_VIEWER, I can then have AL workflow perform a lookup in SHR:SchemaNames to get the AST form name, then open that form. Otherwise, the normal BMC class form is opened. Currently, the flag field is always set, so the AST form is always opened (which is not what we want). Has anyone successfully implemented such a customization? Or, does anyone know how I can capture the menu selection event from the CI Viewer? Any insight would be greatly appreciated. Regards, Leonard Neely _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers
CI Viewer: How to open AST form rather than Class form
Hello list. Environment: OS: Sun OS 5.9 DB: Oracle 10.2.0.2.0 - 64bi AR Server v7.1 (patch 007) AR Mid Tier v7.1.0.007 Atrium CMDB v2.1.0.005 ITSM v7.03 (patch 007) I have a requirement to open the related “AST…” form rather than the “BMC…” class form when a user right clicks on a object within the CI Viewer and selects [View] from the menu to open the CI. The “AST…” form should only be displayed if launched from within the CI Viewer. The normal “BMC…” class form should be opened when interacting directly with the CMDB. Here’s what I have so far: 1. I added a new (Display Only) attribute to “BaseElement” named “z1D_CI_Action” 2. On “Window Open”, I need to set this field with a value of “CI_VIEWER” ONLY if the form was opened from within the CI Viewer. a. This is where the problem exist. I cannot figure out how to identify that the form was opened via the CI Viewer. b. With Active Link logging on, the first thing that shows up in the log, is the “On Window Open” condition, which is the same regardless to if the form was open from the CI Viewer or direct interaction with the CMDB. 3. If I set the flag field with “CI_VIEWER”, I can then have AL workflow perform a lookup in “SHR:SchemaNames” to get the AST form name, then open that form. Otherwise, the normal BMC class form is opened. Currently, the flag field is always set, so the AST form is always opened (which is not what we want). Has anyone successfully implemented such a customization? Or, does anyone know how I can capture the menu selection event from the CI Viewer? Any insight would be greatly appreciated. Regards, Leonard Neely ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: CI Viewer: How to open AST form rather than Class form
Hi Leonard, I've played around a little in this area but didn't manage to get the result I wanted before needing to move to other things but maybe you can crack it. Try editing the default config.xml file for the CI Viewer entry in the Data Visualization Definition form. Add a new line under the MNU_VIEW line to create a new menu item and get it to signal the calling form using action=CIRV_NOTIFY_AR I could get the menu item added and, using an active link on the CMDB Console form firing on event with no Runif to display a message showing the $EVENTTYPE$ and $EVENTDATA$ keywords, I could see the instance id of the CI selected in the CI Viewer. I couldn't, however, get the active link to trigger when my new menu item was selected. If you can get this to work then you should be able to add the workflow to the CMDB Console form to open the AST forms. Look in the CMDB Developers Guide to get more info about this. Don't forget to re-start Tomcat or whatever other servelet engine you are using when you modify the attachment in the Data Visualization Definition form. Best of luck! Cheers Peter _ From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Leonard Neely - FOJ Sent: 07 September 2009 19:23 To: arslist@ARSLIST.ORG Subject: CI Viewer: How to open AST form rather than Class form Hello list. Environment: OS: Sun OS 5.9 DB: Oracle 10.2.0.2.0 - 64bi AR Server v7.1 (patch 007) AR Mid Tier v7.1.0.007 Atrium CMDB v2.1.0.005 ITSM v7.03 (patch 007) I have a requirement to open the related AST. form rather than the BMC. class form when a user right clicks on a object within the CI Viewer and selects [View] from the menu to open the CI. The AST. form should only be displayed if launched from within the CI Viewer. The normal BMC. class form should be opened when interacting directly with the CMDB. Here's what I have so far: 1.I added a new (Display Only) attribute to BaseElement named z1D_CI_Action 2.On Window Open, I need to set this field with a value of CI_VIEWER ONLY if the form was opened from within the CI Viewer. a.This is where the problem exist. I cannot figure out how to identify that the form was opened via the CI Viewer. b.With Active Link logging on, the first thing that shows up in the log, is the On Window Open condition, which is the same regardless to if the form was open from the CI Viewer or direct interaction with the CMDB. 3.If I set the flag field with CI_VIEWER, I can then have AL workflow perform a lookup in SHR:SchemaNames to get the AST form name, then open that form. Otherwise, the normal BMC class form is opened. Currently, the flag field is always set, so the AST form is always opened (which is not what we want). Has anyone successfully implemented such a customization? Or, does anyone know how I can capture the menu selection event from the CI Viewer? Any insight would be greatly appreciated. Regards, Leonard Neely _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: CI Viewer: How to open AST form rather than Class form
BTW, I only tried this on CMDB 2.1 Patch 1. Maybe it was a bug that prevented my tests working. Let me know if you try this and get it to work on your Patch 5 system. Cheers Peter _ From: P Romain ARSlist [mailto:p.romain.arsl...@parsolutions.co.uk] Sent: 07 September 2009 23:48 To: 'arslist@ARSLIST.ORG' Subject: RE: CI Viewer: How to open AST form rather than Class form Hi Leonard, I've played around a little in this area but didn't manage to get the result I wanted before needing to move to other things but maybe you can crack it. Try editing the default config.xml file for the CI Viewer entry in the Data Visualization Definition form. Add a new line under the MNU_VIEW line to create a new menu item and get it to signal the calling form using action=CIRV_NOTIFY_AR I could get the menu item added and, using an active link on the CMDB Console form firing on event with no Runif to display a message showing the $EVENTTYPE$ and $EVENTDATA$ keywords, I could see the instance id of the CI selected in the CI Viewer. I couldn't, however, get the active link to trigger when my new menu item was selected. If you can get this to work then you should be able to add the workflow to the CMDB Console form to open the AST forms. Look in the CMDB Developers Guide to get more info about this. Don't forget to re-start Tomcat or whatever other servelet engine you are using when you modify the attachment in the Data Visualization Definition form. Best of luck! Cheers Peter _ From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Leonard Neely - FOJ Sent: 07 September 2009 19:23 To: arslist@ARSLIST.ORG Subject: CI Viewer: How to open AST form rather than Class form Hello list. Environment: OS: Sun OS 5.9 DB: Oracle 10.2.0.2.0 - 64bi AR Server v7.1 (patch 007) AR Mid Tier v7.1.0.007 Atrium CMDB v2.1.0.005 ITSM v7.03 (patch 007) I have a requirement to open the related AST. form rather than the BMC. class form when a user right clicks on a object within the CI Viewer and selects [View] from the menu to open the CI. The AST. form should only be displayed if launched from within the CI Viewer. The normal BMC. class form should be opened when interacting directly with the CMDB. Here's what I have so far: 1.I added a new (Display Only) attribute to BaseElement named z1D_CI_Action 2.On Window Open, I need to set this field with a value of CI_VIEWER ONLY if the form was opened from within the CI Viewer. a.This is where the problem exist. I cannot figure out how to identify that the form was opened via the CI Viewer. b.With Active Link logging on, the first thing that shows up in the log, is the On Window Open condition, which is the same regardless to if the form was open from the CI Viewer or direct interaction with the CMDB. 3.If I set the flag field with CI_VIEWER, I can then have AL workflow perform a lookup in SHR:SchemaNames to get the AST form name, then open that form. Otherwise, the normal BMC class form is opened. Currently, the flag field is always set, so the AST form is always opened (which is not what we want). Has anyone successfully implemented such a customization? Or, does anyone know how I can capture the menu selection event from the CI Viewer? Any insight would be greatly appreciated. Regards, Leonard Neely _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: CI Viewer: How to open AST form rather than Class form
Hi Peter, I actually tried that (sort of). I modified the existing [View] menu item in config.xml, by adding the action=CIRV_NOTIFY_AR attribute. I couldn't get that to work either. Then I realized that on my test system, Mid-Tier was at v7.01, so I thought that might have something to do with it so I upgraded to 7.1, Of course now, my mid-tier didn't come back up after the upgrade, so I'll have to troubleshoot that first. Thanks, Leonard From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of P Romain ARSlist Sent: Monday, September 07, 2009 3:54 PM To: arslist@ARSLIST.ORG Subject: Re: CI Viewer: How to open AST form rather than Class form ** BTW, I only tried this on CMDB 2.1 Patch 1. Maybe it was a bug that prevented my tests working. Let me know if you try this and get it to work on your Patch 5 system. Cheers Peter _ From: P Romain ARSlist [mailto:p.romain.arsl...@parsolutions.co.uk] Sent: 07 September 2009 23:48 To: 'arslist@ARSLIST.ORG' Subject: RE: CI Viewer: How to open AST form rather than Class form Hi Leonard, I've played around a little in this area but didn't manage to get the result I wanted before needing to move to other things but maybe you can crack it. Try editing the default config.xml file for the CI Viewer entry in the Data Visualization Definition form. Add a new line under the MNU_VIEW line to create a new menu item and get it to signal the calling form using action=CIRV_NOTIFY_AR I could get the menu item added and, using an active link on the CMDB Console form firing on event with no Runif to display a message showing the $EVENTTYPE$ and $EVENTDATA$ keywords, I could see the instance id of the CI selected in the CI Viewer. I couldn't, however, get the active link to trigger when my new menu item was selected. If you can get this to work then you should be able to add the workflow to the CMDB Console form to open the AST forms. Look in the CMDB Developers Guide to get more info about this. Don't forget to re-start Tomcat or whatever other servelet engine you are using when you modify the attachment in the Data Visualization Definition form. Best of luck! Cheers Peter _ From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Leonard Neely - FOJ Sent: 07 September 2009 19:23 To: arslist@ARSLIST.ORG Subject: CI Viewer: How to open AST form rather than Class form Hello list. Environment: OS: Sun OS 5.9 DB: Oracle 10.2.0.2.0 - 64bi AR Server v7.1 (patch 007) AR Mid Tier v7.1.0.007 Atrium CMDB v2.1.0.005 ITSM v7.03 (patch 007) I have a requirement to open the related AST. form rather than the BMC. class form when a user right clicks on a object within the CI Viewer and selects [View] from the menu to open the CI. The AST. form should only be displayed if launched from within the CI Viewer. The normal BMC. class form should be opened when interacting directly with the CMDB. Here's what I have so far: 1. I added a new (Display Only) attribute to BaseElement named z1D_CI_Action 2. On Window Open, I need to set this field with a value of CI_VIEWER ONLY if the form was opened from within the CI Viewer. a. This is where the problem exist. I cannot figure out how to identify that the form was opened via the CI Viewer. b. With Active Link logging on, the first thing that shows up in the log, is the On Window Open condition, which is the same regardless to if the form was open from the CI Viewer or direct interaction with the CMDB. 3. If I set the flag field with CI_VIEWER, I can then have AL workflow perform a lookup in SHR:SchemaNames to get the AST form name, then open that form. Otherwise, the normal BMC class form is opened. Currently, the flag field is always set, so the AST form is always opened (which is not what we want). Has anyone successfully implemented such a customization? Or, does anyone know how I can capture the menu selection event from the CI Viewer? Any insight would be greatly appreciated. Regards, Leonard Neely _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
