Re: CMDB CI and relationship templates
I'll take that as a no. . . :^) Are people in general not using the CMDB? It seems like there is not a lot of information or experience available here or from support. Kelly Logan, Sr. Systems Administrator (Remedy, Planview), GMS ProQuest | 789 E. Eisenhower Parkway, P.O. Box 1346 | Ann Arbor MI 48106-1346 USA | 734.997.4777 kelly.lo...@proquest.commailto:kelly.lo...@proquest.com www.proquest.com ProQuest...Start here. 2012 InformationWeek 500 Top Innovator P Please consider the environment before printing this email. This email and any files transmitted with it are confidential and intended solely for the use of the individual or entity to whom they are addressed. If you have received this email in error please notify the sender, and delete the message from your computer. From: Logan, Kelly Sent: Wednesday, September 26, 2012 11:29 AM To: arslist@ARSLIST.ORG Subject: CMDB CI and relationship templates Hello all, I have a question about Atrium CMDB and Asset Management 7.6.4 - I have noted that there is a functionality called Configuration that lets you record the financial information for a set of assets and link it to specific CIs, but is there anything similar that allows you to record standard structural configurations (CI and relationships)? Or do I need to go to Configuration Management to get that? Say I want to create template for all new application servers that includes a virtual server with 2Mb memory, two network ports, 60 Gb drive resource on a SAN server, and the relationships between each, is there a place for this? One thought that does occur to me is that I could set up a 'template' dataset, put in these configurations as CIs and relationships, and then when I wanted to create one, have a reconcile job that merges but does not delete the 'template' CI/relationships. Has anyone tried this, or is there a better way that's already built in? Kelly Logan, Sr. Systems Administrator (Remedy, Planview), GMS ProQuest | 789 E. Eisenhower Parkway, P.O. Box 1346 | Ann Arbor MI 48106-1346 USA | 734.997.4777 kelly.lo...@proquest.commailto:kelly.lo...@proquest.com www.proquest.com ProQuest...Start here. 2012 InformationWeek 500 Top Innovator P Please consider the environment before printing this email. This email and any files transmitted with it are confidential and intended solely for the use of the individual or entity to whom they are addressed. If you have received this email in error please notify the sender, and delete the message from your computer. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: CMDB CI and relationship templates
Kelly, Sometimes the ARSList lets crickets in and that's all you hear when you ask a question. I personally didn't answer because my experience with CMDB is relatively limited, but I would not by any stretch of the imagination say that people aren't using it. I'll give it a whack based on some recent training and my personal understanding. The problem with a CMDB in general is getting it populated. The sheer vast array of information that SHOULD be in it in any given environment can seem insurmountable at first glance. The only feasible way get 'good' information into the system is through automated methods. These automated methods would be ADDM, AIE, AI, etc. With that said, I'm not sure if the concept of a CI Template has been explored much (that I have heard of at least) because most instances of CMDB won't be manually creating their CI's, so there wouldn't be a need for a template capability in that 'discovery' model. The template dataset idea that you discuss, and the method of getting it into the Asset dataset sounds feasible to me, but I haven't tried anything quite of that complexity yet in my environment. Hopefully someone with more direct experience can respond and give additional thoughts. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Logan, Kelly Sent: Thursday, September 27, 2012 7:50 AM To: arslist@ARSLIST.ORG Subject: Re: CMDB CI and relationship templates ** I'll take that as a no. . . :^) Are people in general not using the CMDB? It seems like there is not a lot of information or experience available here or from support. Kelly Logan, Sr. Systems Administrator (Remedy, Planview), GMS ProQuest | 789 E. Eisenhower Parkway, P.O. Box 1346 | Ann Arbor MI 48106-1346 USA | 734.997.4777 kelly.lo...@proquest.com www.proquest.com ProQuest...Start here. 2012 InformationWeek 500 Top Innovator P Please consider the environment before printing this email. This email and any files transmitted with it are confidential and intended solely for the use of the individual or entity to whom they are addressed. If you have received this email in error please notify the sender, and delete the message from your computer. From: Logan, Kelly Sent: Wednesday, September 26, 2012 11:29 AM To: arslist@ARSLIST.ORG Subject: CMDB CI and relationship templates Hello all, I have a question about Atrium CMDB and Asset Management 7.6.4 - I have noted that there is a functionality called Configuration that lets you record the financial information for a set of assets and link it to specific CIs, but is there anything similar that allows you to record standard structural configurations (CI and relationships)? Or do I need to go to Configuration Management to get that? Say I want to create template for all new application servers that includes a virtual server with 2Mb memory, two network ports, 60 Gb drive resource on a SAN server, and the relationships between each, is there a place for this? One thought that does occur to me is that I could set up a 'template' dataset, put in these configurations as CIs and relationships, and then when I wanted to create one, have a reconcile job that merges but does not delete the 'template' CI/relationships. Has anyone tried this, or is there a better way that's already built in? Kelly Logan, Sr. Systems Administrator (Remedy, Planview), GMS ProQuest | 789 E. Eisenhower Parkway, P.O. Box 1346 | Ann Arbor MI 48106-1346 USA | 734.997.4777 kelly.lo...@proquest.com www.proquest.com ProQuest...Start here. 2012 InformationWeek 500 Top Innovator P Please consider the environment before printing this email. This email and any files transmitted with it are confidential and intended solely for the use of the individual or entity to whom they are addressed. If you have received this email in error please notify the sender, and delete the message from your computer. _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: CMDB CI and relationship templates
I think your plan with configuration dataset should work. I have done something similar. Only thing I did not use was reconciliation engine to create the CIs in the golden dataset (I built a workflow to do this). Not sure how using recon engine is going to work as you will need to set the reconciliation ID before merging the datasets, which means you would need to keep changing/resetting recon ID before each merge to avoid data being simply updated rather than created. I guess another way of doing this (and certainly one BMC would recommend) would be using a discovery tool to populate your CMDB. Regards and good luck Jiri Pospisil LCH.Clearnet From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Logan, Kelly Sent: 27 September 2012 14:50 To: arslist@ARSLIST.ORG Subject: Re: CMDB CI and relationship templates ** I'll take that as a no. . . :^) Are people in general not using the CMDB? It seems like there is not a lot of information or experience available here or from support. Kelly Logan, Sr. Systems Administrator (Remedy, Planview), GMS ProQuest | 789 E. Eisenhower Parkway, P.O. Box 1346 | Ann Arbor MI 48106-1346 USA | 734.997.4777 kelly.lo...@proquest.commailto:kelly.lo...@proquest.com www.proquest.com ProQuest...Start here. 2012 InformationWeek 500 Top Innovator P Please consider the environment before printing this email. This email and any files transmitted with it are confidential and intended solely for the use of the individual or entity to whom they are addressed. If you have received this email in error please notify the sender, and delete the message from your computer. From: Logan, Kelly Sent: Wednesday, September 26, 2012 11:29 AM To: arslist@ARSLIST.ORG Subject: CMDB CI and relationship templates Hello all, I have a question about Atrium CMDB and Asset Management 7.6.4 - I have noted that there is a functionality called Configuration that lets you record the financial information for a set of assets and link it to specific CIs, but is there anything similar that allows you to record standard structural configurations (CI and relationships)? Or do I need to go to Configuration Management to get that? Say I want to create template for all new application servers that includes a virtual server with 2Mb memory, two network ports, 60 Gb drive resource on a SAN server, and the relationships between each, is there a place for this? One thought that does occur to me is that I could set up a 'template' dataset, put in these configurations as CIs and relationships, and then when I wanted to create one, have a reconcile job that merges but does not delete the 'template' CI/relationships. Has anyone tried this, or is there a better way that's already built in? Kelly Logan, Sr. Systems Administrator (Remedy, Planview), GMS ProQuest | 789 E. Eisenhower Parkway, P.O. Box 1346 | Ann Arbor MI 48106-1346 USA | 734.997.4777 kelly.lo...@proquest.commailto:kelly.lo...@proquest.com www.proquest.com ProQuest...Start here. 2012 InformationWeek 500 Top Innovator P Please consider the environment before printing this email. This email and any files transmitted with it are confidential and intended solely for the use of the individual or entity to whom they are addressed. If you have received this email in error please notify the sender, and delete the message from your computer. _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ A copy of the LCH.Clearnet e-mail disclaimer can be found at: www.lchclearnet.com/disclaimer/email LCH.Clearnet Limited, Registered Office: Aldgate House, 33 Aldgate High Street, London EC3N 1EA. Recognised as a Clearing House under the Financial Services Markets Act 2000. Reg in England No.25932. LCH.Clearnet SA, Siège Social, 18 rue du Quatre Septembre, 75002 Paris, Chambre de Compensation conformément au Code Monétaire et Financier. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: CMDB CI and relationship templates
I don't have a good answer either, but we do something like this, although completely custom. Basically, we have a form in SRM for software requests, that create Work Orders. Based off of values in the fields of the Work Order template, I have the things I need to 1) create the Product CI record for the application, then build the relationship to 2) the PC it will be installed on, and 3) the user entitled to it (Used By.) I didn't actually build that part of the code, so while I'm familiar with it, I don't recall all the details since it's been a while since I have reviewed it. Still, since CIs are always going to be created manually to some degree, I think your request makes sense. Thanks, Shawn Pierson Remedy Developer | Energy Transfer From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Logan, Kelly Sent: Thursday, September 27, 2012 8:50 AM To: arslist@ARSLIST.ORG Subject: Re: CMDB CI and relationship templates ** I'll take that as a no. . . :^) Are people in general not using the CMDB? It seems like there is not a lot of information or experience available here or from support. Kelly Logan, Sr. Systems Administrator (Remedy, Planview), GMS ProQuest | 789 E. Eisenhower Parkway, P.O. Box 1346 | Ann Arbor MI 48106-1346 USA | 734.997.4777 kelly.lo...@proquest.commailto:kelly.lo...@proquest.com www.proquest.com ProQuest...Start here. 2012 InformationWeek 500 Top Innovator P Please consider the environment before printing this email. This email and any files transmitted with it are confidential and intended solely for the use of the individual or entity to whom they are addressed. If you have received this email in error please notify the sender, and delete the message from your computer. From: Logan, Kelly Sent: Wednesday, September 26, 2012 11:29 AM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: CMDB CI and relationship templates Hello all, I have a question about Atrium CMDB and Asset Management 7.6.4 - I have noted that there is a functionality called Configuration that lets you record the financial information for a set of assets and link it to specific CIs, but is there anything similar that allows you to record standard structural configurations (CI and relationships)? Or do I need to go to Configuration Management to get that? Say I want to create template for all new application servers that includes a virtual server with 2Mb memory, two network ports, 60 Gb drive resource on a SAN server, and the relationships between each, is there a place for this? One thought that does occur to me is that I could set up a 'template' dataset, put in these configurations as CIs and relationships, and then when I wanted to create one, have a reconcile job that merges but does not delete the 'template' CI/relationships. Has anyone tried this, or is there a better way that's already built in? Kelly Logan, Sr. Systems Administrator (Remedy, Planview), GMS ProQuest | 789 E. Eisenhower Parkway, P.O. Box 1346 | Ann Arbor MI 48106-1346 USA | 734.997.4777 kelly.lo...@proquest.commailto:kelly.lo...@proquest.com www.proquest.com ProQuest...Start here. 2012 InformationWeek 500 Top Innovator P Please consider the environment before printing this email. This email and any files transmitted with it are confidential and intended solely for the use of the individual or entity to whom they are addressed. If you have received this email in error please notify the sender, and delete the message from your computer. _attend WWRUG12 www.wwrug.comhttp://www.wwrug.com ARSlist: Where the Answers Are_ Private and confidential as detailed here: http://www.sug.com/disclaimers/default.htm#Mail . If you cannot access the link, please e-mail sender. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: CMDB CI and relationship templates
Heh - thanks LJ (and Jiri and Hari) for your experience and ideas. If I come up with something useful, I'll post it back. Kelly Logan, Sr. Systems Administrator (Remedy, Planview), GMS ProQuest | 789 E. Eisenhower Parkway, P.O. Box 1346 | Ann Arbor MI 48106-1346 USA | 734.997.4777 kelly.lo...@proquest.com www.proquest.com ProQuest...Start here. 2012 InformationWeek 500 Top Innovator Please consider the environment before printing this email. This email and any files transmitted with it are confidential and intended solely for the use of the individual or entity to whom they are addressed. If you have received this email in error please notify the sender, and delete the message from your computer. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Longwing, LJ CTR MDA/IC Sent: Thursday, September 27, 2012 11:05 AM To: arslist@ARSLIST.ORG Subject: Re: CMDB CI and relationship templates Kelly, Sometimes the ARSList lets crickets in and that's all you hear when you ask a question. I personally didn't answer because my experience with CMDB is relatively limited, but I would not by any stretch of the imagination say that people aren't using it. I'll give it a whack based on some recent training and my personal understanding. The problem with a CMDB in general is getting it populated. The sheer vast array of information that SHOULD be in it in any given environment can seem insurmountable at first glance. The only feasible way get 'good' information into the system is through automated methods. These automated methods would be ADDM, AIE, AI, etc. With that said, I'm not sure if the concept of a CI Template has been explored much (that I have heard of at least) because most instances of CMDB won't be manually creating their CI's, so there wouldn't be a need for a template capability in that 'discovery' model. The template dataset idea that you discuss, and the method of getting it into the Asset dataset sounds feasible to me, but I haven't tried anything quite of that complexity yet in my environment. Hopefully someone with more direct experience can respond and give additional thoughts. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Logan, Kelly Sent: Thursday, September 27, 2012 7:50 AM To: arslist@ARSLIST.ORG Subject: Re: CMDB CI and relationship templates ** I'll take that as a no. . . :^) Are people in general not using the CMDB? It seems like there is not a lot of information or experience available here or from support. Kelly Logan, Sr. Systems Administrator (Remedy, Planview), GMS ProQuest | 789 E. Eisenhower Parkway, P.O. Box 1346 | Ann Arbor MI 48106-1346 USA | 734.997.4777 kelly.lo...@proquest.com www.proquest.com ProQuest...Start here. 2012 InformationWeek 500 Top Innovator P Please consider the environment before printing this email. This email and any files transmitted with it are confidential and intended solely for the use of the individual or entity to whom they are addressed. If you have received this email in error please notify the sender, and delete the message from your computer. From: Logan, Kelly Sent: Wednesday, September 26, 2012 11:29 AM To: arslist@ARSLIST.ORG Subject: CMDB CI and relationship templates Hello all, I have a question about Atrium CMDB and Asset Management 7.6.4 - I have noted that there is a functionality called Configuration that lets you record the financial information for a set of assets and link it to specific CIs, but is there anything similar that allows you to record standard structural configurations (CI and relationships)? Or do I need to go to Configuration Management to get that? Say I want to create template for all new application servers that includes a virtual server with 2Mb memory, two network ports, 60 Gb drive resource on a SAN server, and the relationships between each, is there a place for this? One thought that does occur to me is that I could set up a 'template' dataset, put in these configurations as CIs and relationships, and then when I wanted to create one, have a reconcile job that merges but does not delete the 'template' CI/relationships. Has anyone tried this, or is there a better way that's already built in? Kelly Logan, Sr. Systems Administrator (Remedy, Planview), GMS ProQuest | 789 E. Eisenhower Parkway, P.O. Box 1346 | Ann Arbor MI 48106-1346 USA | 734.997.4777 kelly.lo...@proquest.com www.proquest.com ProQuest...Start here. 2012 InformationWeek 500 Top Innovator P Please consider the environment before printing this email. This email and any files transmitted with it are confidential and intended solely for the use of the individual or entity to whom they are addressed. If you have received this email in error please notify the sender, and delete
CMDB CI and relationship templates
Hello all, I have a question about Atrium CMDB and Asset Management 7.6.4 - I have noted that there is a functionality called Configuration that lets you record the financial information for a set of assets and link it to specific CIs, but is there anything similar that allows you to record standard structural configurations (CI and relationships)? Or do I need to go to Configuration Management to get that? Say I want to create template for all new application servers that includes a virtual server with 2Mb memory, two network ports, 60 Gb drive resource on a SAN server, and the relationships between each, is there a place for this? One thought that does occur to me is that I could set up a 'template' dataset, put in these configurations as CIs and relationships, and then when I wanted to create one, have a reconcile job that merges but does not delete the 'template' CI/relationships. Has anyone tried this, or is there a better way that's already built in? Kelly Logan, Sr. Systems Administrator (Remedy, Planview), GMS ProQuest | 789 E. Eisenhower Parkway, P.O. Box 1346 | Ann Arbor MI 48106-1346 USA | 734.997.4777 kelly.lo...@proquest.commailto:kelly.lo...@proquest.com www.proquest.com ProQuest...Start here. 2012 InformationWeek 500 Top Innovator P Please consider the environment before printing this email. This email and any files transmitted with it are confidential and intended solely for the use of the individual or entity to whom they are addressed. If you have received this email in error please notify the sender, and delete the message from your computer. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
