Re: CentOS 6.3 Installation Port Mapper Issue

2013-04-03 Thread Theo Fondse
Nathan,

I've done many CentOS installations before without issue. Even though
CentOS is not officially supported by BMC, it does work well as a
development/testing environment as it is the free version of RHEL. RHEL is
listed on BMC's compatibility matrix. That is why you should run production
environments on RHEL and not CentOS.

You have expierienced that problem probably because the built-in firewall
on CentOS blocked the Remedy network traffic. This is why it is always a
good idea to have Remedy run on a specific TCP port.

If you want to use the portmapper, you will probably have to switch off the
firewall as Remedy will probably have a different port allocated to it
every time you restart it. (Which will probably be blocked by the firewall
if it is running.)
This is not a safe thing to do as it will open your server up to hackers
and/or viruses and other malware for attack.

Best regards,
Theo

On Apr 1, 2013 8:12 AM, munesh konda munesh.ko...@gmail.com wrote:

 **
 Nathan,

 Did you check the portmapper process/daemon is running on that box.

 Also I am not sure whether BMC would support Remedy on CentOS as it is not
 mentioned in their Comp Matrix.

 But the Remedy would work on CentOS as it using the bin/lib of RHEL...

 Thanks.

 Regards
 Munesh


 On Mon, Apr 1, 2013 at 11:26 AM, Nathan Brandt nathanrbra...@gmail.comwrote:

 **
 I am trying to install ARS 7.6.04 SP2 on 64 bit Centos 6.3 on top of
 Oracle database. For now, I am using same machine to install db, midtier
 and AR Server.

 This is what I did
 - Created a user in OS oracle and installed oracle database using this
 user at
   /home/oracle/app/
 - Installed ARS using root user

 Installation goes fine, but in the end, during system validation checks,
 I get a message
 AR System Server unable to create (390600, 0) for TCP

 User Tool gives this error when trying to connect to AR Server.
 ARERR [90] Cannot establish a network connection to the AR System server
  RPC: Program not registered

 Then I did re-installation with following
 Register with Portmapper: NO
 AR System Server TCP Port Number: 8081
 AR System Server Plug-in TCP Port Number: 8082

 and it worked fine.

 Are there any issues if we we keep Register with Portmapper: YES?

 ~ Nathan
 _ARSlist: Where the Answers Are and have been for 20 years_


 _ARSlist: Where the Answers Are and have been for 20 years_

___
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Re: CentOS 6.3 Installation Port Mapper Issue

2013-04-03 Thread Misi Mladoniczky
Hi,

You can always lock the port and still use the portmapper.

Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011)

Products from RRR Scandinavia (Best R.O.I. Award at WWRUG10/11/12):
* RRR|License - Not enough Remedy licenses? Save money by optimizing.
* RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs.
Find these products, and many free tools and utilities, at http://rrr.se.

 Nathan,

 I've done many CentOS installations before without issue. Even though
 CentOS is not officially supported by BMC, it does work well as a
 development/testing environment as it is the free version of RHEL. RHEL is
 listed on BMC's compatibility matrix. That is why you should run production
 environments on RHEL and not CentOS.

 You have expierienced that problem probably because the built-in firewall
 on CentOS blocked the Remedy network traffic. This is why it is always a
 good idea to have Remedy run on a specific TCP port.

 If you want to use the portmapper, you will probably have to switch off the
 firewall as Remedy will probably have a different port allocated to it
 every time you restart it. (Which will probably be blocked by the firewall
 if it is running.)
 This is not a safe thing to do as it will open your server up to hackers
 and/or viruses and other malware for attack.

 Best regards,
 Theo

 On Apr 1, 2013 8:12 AM, munesh konda munesh.ko...@gmail.com wrote:

 **
 Nathan,

 Did you check the portmapper process/daemon is running on that box.

 Also I am not sure whether BMC would support Remedy on CentOS as it is not
 mentioned in their Comp Matrix.

 But the Remedy would work on CentOS as it using the bin/lib of RHEL...

 Thanks.

 Regards
 Munesh


 On Mon, Apr 1, 2013 at 11:26 AM, Nathan Brandt
 nathanrbra...@gmail.comwrote:

 **
 I am trying to install ARS 7.6.04 SP2 on 64 bit Centos 6.3 on top of
 Oracle database. For now, I am using same machine to install db, midtier
 and AR Server.

 This is what I did
 - Created a user in OS oracle and installed oracle database using this
 user at
   /home/oracle/app/
 - Installed ARS using root user

 Installation goes fine, but in the end, during system validation checks,
 I get a message
 AR System Server unable to create (390600, 0) for TCP

 User Tool gives this error when trying to connect to AR Server.
 ARERR [90] Cannot establish a network connection to the AR System server
  RPC: Program not registered

 Then I did re-installation with following
 Register with Portmapper: NO
 AR System Server TCP Port Number: 8081
 AR System Server Plug-in TCP Port Number: 8082

 and it worked fine.

 Are there any issues if we we keep Register with Portmapper: YES?

 ~ Nathan
 _ARSlist: Where the Answers Are and have been for 20 years_


 _ARSlist: Where the Answers Are and have been for 20 years_

 ___
 UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
 Where the Answers Are, and have been for 20 years


___
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Where the Answers Are, and have been for 20 years


Re: CentOS 6.3 Installation Port Mapper Issue

2013-04-02 Thread Ben Chernys
I had to edit the rpc file first but then I did not install ARS as root.  I
don't know off-hand what version of CentOS I have as the machine is not
started.   

 

The install went smoothly.  Remember the limits settings as documented by
BMC.  Follow all the doc steps completely.

 

I also gave the machine two Ethernet cards as Oracle tends to like a fixed
IP.  (One uses DHCP and the other is hard coded).  I always have access to
the machine even if I am not on my own LAN that way.

 

Perf is OK.  I give the CentOS 8Gb and 2 dual cores on a 16GB and a i7xxx.
If I do intensive things (like build 100 archive forms) ARS chews up memory
and then I will restart the OS.  I find the CentOS perf is better than the
Windows Server 2003 x64 / SQL perf but no real performance testing was done.

 

The stack installer completed in under two hours.

 

Cheers

Ben

 

From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Nathan Brandt
Sent: April-02-13 06:14
To: arslist@ARSLIST.ORG
Subject: Re: CentOS 6.3 Installation Port Mapper Issue

 

** 

Hi Ben,

 

Overall performance of CentOS 6.3 was also not good. I tried installing it
on RHEL 5.3 and all went pretty smooth and I do see all these entries in
/etc/rpc

 

# Action Request System daemons

arserverd   390600  arserverd

arserverd   390601  arserverd

arserverd   390604  arserverd

arserverd  390619  arserverd

arserverd  390620  arserverd

arserverd  390621  arserverd

...

arserverd  390692  arserverd

arserverd  390693  arserverd

arserverd  390694  arserverd

arserverd  390695  arserverd

 

I am planning to try it on CentOS 6.4. In case, I again face port mapper
issues, do I have to manually put these entries in /etc/rpc before starting
with the installation?

 

~ Nathan

 

On Tue, Apr 2, 2013 at 1:03 AM, Ben Chernys
ben.cher...@softwaretoolhouse.com wrote:

** 

You need to follow the installation instructions - exactly.  I got caught by
this too.

Change the limits as specified, but your real cause of error is not
modifying the rpc file by appending .

 

#Action Request System daemons

arserverd  390600  arserverd

arserverd  390601  arserverd

arserverd  390604  arserverd

arserverd  390619  arserverd

arserverd  390620  arserverd

arserverd  390621  arserverd

. . .

arserverd  390694  arserverd

arserverd  390695  arserverd

##

 

Cheers

 

Ben Chernys
Senior Software Architect
  

Canada / Deutschland
Mobile:  +49 171 380 2329GMT + 1 + [ DST ]
Email:   Ben.Chernys_AT_softwaretoolhouse.com
Web:  http://www.softwaretoolhouse.com/ www.softwaretoolhouse.com

We are a BMC Technology Alliance Partner


Check out Software Tool House's free Diary Editor and out Freebies

Section for a ITSM 7.6.04 and 8.0.0 Fields spreadsheet.

Meta-Update, our premium ARS Data tool, lets you automate 
your imports, migrations, in no time at all, without programming, 
without staging forms, without merge workflow. 
 http://www.softwaretoolhouse.com/ http://www.softwaretoolhouse.com/  

 

 

 

From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of munesh konda
Sent: April-01-13 08:03
To: arslist@ARSLIST.ORG


Subject: Re: CentOS 6.3 Installation Port Mapper Issue

 

** 

Nathan,

 

Did you check the portmapper process/daemon is running on that box.

 

Also I am not sure whether BMC would support Remedy on CentOS as it is not
mentioned in their Comp Matrix.

 

But the Remedy would work on CentOS as it using the bin/lib of RHEL...

 

Thanks.

 

Regards

Munesh

 

On Mon, Apr 1, 2013 at 11:26 AM, Nathan Brandt nathanrbra...@gmail.com
wrote:

** 

I am trying to install ARS 7.6.04 SP2 on 64 bit Centos 6.3 on top of Oracle
database. For now, I am using same machine to install db, midtier and AR
Server.

 

This is what I did

- Created a user in OS oracle and installed oracle database using this user
at

  /home/oracle/app/

- Installed ARS using root user

 

Installation goes fine, but in the end, during system validation checks, I
get a message

AR System Server unable to create (390600, 0) for TCP

 

User Tool gives this error when trying to connect to AR Server.

ARERR [90] Cannot establish a network connection to the AR System server
RPC: Program not registered

 

Then I did re-installation with following 

Register with Portmapper: NO

AR System Server TCP Port Number: 8081

AR System Server Plug-in TCP Port Number: 8082

 

and it worked fine.

 

Are there any issues if we we keep Register with Portmapper: YES?

 

~ Nathan

_ARSlist: Where the Answers Are and have been for 20 years_ 

 

_ARSlist: Where the Answers Are and have been for 20 years_ 

_ARSlist: Where the Answers Are and have been for 20 years_

 

_ARSlist: Where the Answers Are and have been for 20 years_ 


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Re: CentOS 6.3 Installation Port Mapper Issue

2013-04-01 Thread munesh konda
Nathan,

Did you check the portmapper process/daemon is running on that box.

Also I am not sure whether BMC would support Remedy on CentOS as it is not
mentioned in their Comp Matrix.

But the Remedy would work on CentOS as it using the bin/lib of RHEL...

Thanks.

Regards
Munesh


On Mon, Apr 1, 2013 at 11:26 AM, Nathan Brandt nathanrbra...@gmail.comwrote:

 **
 I am trying to install ARS 7.6.04 SP2 on 64 bit Centos 6.3 on top of
 Oracle database. For now, I am using same machine to install db, midtier
 and AR Server.

 This is what I did
 - Created a user in OS oracle and installed oracle database using this
 user at
   /home/oracle/app/
 - Installed ARS using root user

 Installation goes fine, but in the end, during system validation checks, I
 get a message
 AR System Server unable to create (390600, 0) for TCP

 User Tool gives this error when trying to connect to AR Server.
 ARERR [90] Cannot establish a network connection to the AR System server
  RPC: Program not registered

 Then I did re-installation with following
 Register with Portmapper: NO
 AR System Server TCP Port Number: 8081
 AR System Server Plug-in TCP Port Number: 8082

 and it worked fine.

 Are there any issues if we we keep Register with Portmapper: YES?

 ~ Nathan
 _ARSlist: Where the Answers Are and have been for 20 years_

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
Where the Answers Are, and have been for 20 years


Re: CentOS 6.3 Installation Port Mapper Issue

2013-04-01 Thread Parekar, Rahul
Just look at the /var/log/messages for any message related to portmap.  It may 
that while server tried registering with portmaper it uses wrong ip?
What ip/host entries do you have in /etc/hosts file?


From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Nathan Brandt
Sent: Monday, 1 April 2013 11:26 AM
To: arslist@ARSLIST.ORGIt
Subject: CentOS 6.3 Installation Port Mapper Issue

**
I am trying to install ARS 7.6.04 SP2 on 64 bit Centos 6.3 on top of Oracle 
database. For now, I am using same machine to install db, midtier and AR Server.

This is what I did
- Created a user in OS oracle and installed oracle database using this user at
  /home/oracle/app/
- Installed ARS using root user

Installation goes fine, but in the end, during system validation checks, I get 
a message
AR System Server unable to create (390600, 0) for TCP

User Tool gives this error when trying to connect to AR Server.
ARERR [90] Cannot establish a network connection to the AR System server  RPC: 
Program not registered

Then I did re-installation with following
Register with Portmapper: NO
AR System Server TCP Port Number: 8081
AR System Server Plug-in TCP Port Number: 8082

and it worked fine.

Are there any issues if we we keep Register with Portmapper: YES?

~ Nathan
_ARSlist: Where the Answers Are and have been for 20 years_

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
Where the Answers Are, and have been for 20 years


Re: CentOS 6.3 Installation Port Mapper Issue

2013-04-01 Thread Nathan Brandt
Thanks guys for the reply.

As I said, I re-installed ARS with explicit TCP port number and it worked.

About PortMapper
1. I don't see any earlier errors in /var/log/messages related to PortMapper
2. Contents of /etc/hosts look like this
172.16.1.3   localhost.localdomain localhost
::1  localhost6.localdomain6 localhost6
172.16.1.3  arsserver.unserdomain.com arsserver

I know that CentOS 6.3 (for that matter even RHEL 6.* ) is not there in
compatibility matrix for 7.6.04 SP2.
But I have read on the web, people having installed ARS 7.6.04 on RHEL 6.*.

~ Nathan



On Mon, Apr 1, 2013 at 11:47 AM, Parekar, Rahul rahul_pare...@bmc.comwrote:

 **

 Just look at the /var/log/messages for any message related to portmap.  It
 may that while server tried registering with portmaper it uses wrong ip?**
 **

 What ip/host entries do you have in /etc/hosts file?

 ** **

 ** **

 *From:* Action Request System discussion list(ARSList) [mailto:
 arslist@ARSLIST.ORG] *On Behalf Of *Nathan Brandt
 *Sent:* Monday, 1 April 2013 11:26 AM
 *To:* arslist@ARSLIST.ORGIt
 *Subject:* CentOS 6.3 Installation Port Mapper Issue

 ** **

 ** 

 I am trying to install ARS 7.6.04 SP2 on 64 bit Centos 6.3 on top of
 Oracle database. For now, I am using same machine to install db, midtier
 and AR Server.

 ** **

 This is what I did

 - Created a user in OS oracle and installed oracle database using this
 user at

   /home/oracle/app/

 - Installed ARS using root user

 ** **

 Installation goes fine, but in the end, during system validation checks, I
 get a message

 AR System Server unable to create (390600, 0) for TCP

 ** **

 User Tool gives this error when trying to connect to AR Server.

 ARERR [90] Cannot establish a network connection to the AR System server
  RPC: Program not registered

 ** **

 Then I did re-installation with following 

 Register with Portmapper: NO

 AR System Server TCP Port Number: 8081

 AR System Server Plug-in TCP Port Number: 8082

 ** **

 and it worked fine.

 ** **

 Are there any issues if we we keep Register with Portmapper: YES?

 ** **

 ~ Nathan

 _ARSlist: Where the Answers Are and have been for 20 years_ 
 _ARSlist: Where the Answers Are and have been for 20 years_


___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
Where the Answers Are, and have been for 20 years


Re: CentOS 6.3 Installation Port Mapper Issue

2013-04-01 Thread Joe Newmark
I have seen this as well, especially when working with Centos running in a VM. 
If  yu hard code the IP address of the oracle database, you need to make sure 
that the system uses that address or Remedy will not be able to connect to the 
database


 





__
There aint no star to guide you while you're looking at the ground. So take 
some time to breathe, raise your head and look around - Jorma

 I only have so many heartbeats left. I am not wasting them on things that are 
not fun.



 From: Parekar, Rahul rahul_pare...@bmc.com
To: arslist@ARSLIST.ORG 
Sent: Monday, April 1, 2013 2:17 AM
Subject: Re: CentOS 6.3 Installation Port Mapper Issue
 

** 
Just look at the /var/log/messages for any message related to portmap.  It may 
that while server tried registering with portmaper it uses wrong ip?
What ip/host entries do you have in /etc/hosts file?
 
 
From:Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Nathan Brandt
Sent: Monday, 1 April 2013 11:26 AM
To: arslist@ARSLIST.ORGIt
Subject: CentOS 6.3 Installation Port Mapper Issue
 
** 
I am trying to install ARS 7.6.04 SP2 on 64 bit Centos 6.3 on top of Oracle 
database. For now, I am using same machine to install db, midtier and AR Server.
 
This is what I did
- Created a user in OS oracle and installed oracle database using this user at
  /home/oracle/app/
- Installed ARS using root user
 
Installation goes fine, but in the end, during system validation checks, I get 
a message
AR System Server unable to create (390600, 0) for TCP
 
User Tool gives this error when trying to connect to AR Server.
ARERR [90] Cannot establish a network connection to the AR System server  RPC: 
Program not registered
 
Then I did re-installation with following 
Register with Portmapper: NO
AR System Server TCP Port Number: 8081
AR System Server Plug-in TCP Port Number: 8082
 
and it worked fine.
 
Are there any issues if we we keep Register with Portmapper: YES?
 
~ Nathan
_ARSlist: Where the Answers Are and have been for 20 years_ 
_ARSlist: Where the Answers Are and have been for 20 years_

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
Where the Answers Are, and have been for 20 years

Re: CentOS 6.3 Installation Port Mapper Issue

2013-04-01 Thread Ben Chernys
You need to follow the installation instructions - exactly.  I got caught by
this too.

Change the limits as specified, but your real cause of error is not
modifying the rpc file by appending .

 

#Action Request System daemons

arserverd  390600  arserverd

arserverd  390601  arserverd

arserverd  390604  arserverd

arserverd  390619  arserverd

arserverd  390620  arserverd

arserverd  390621  arserverd

. . .

arserverd  390694  arserverd

arserverd  390695  arserverd

##

 

Cheers

 

Ben Chernys
Senior Software Architect
logoSthInc-sm  

Canada / Deutschland
Mobile:  +49 171 380 2329GMT + 1 + [ DST ]
Email:   Ben.Chernys_AT_softwaretoolhouse.com
Web:  http://www.softwaretoolhouse.com/ www.softwaretoolhouse.com

We are a BMC Technology Alliance Partner


Check out Software Tool House's free Diary Editor and out Freebies

Section for a ITSM 7.6.04 and 8.0.0 Fields spreadsheet.

Meta-Update, our premium ARS Data tool, lets you automate 
your imports, migrations, in no time at all, without programming, 
without staging forms, without merge workflow. 
 http://www.softwaretoolhouse.com/ http://www.softwaretoolhouse.com/  

 

 

 

From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of munesh konda
Sent: April-01-13 08:03
To: arslist@ARSLIST.ORG
Subject: Re: CentOS 6.3 Installation Port Mapper Issue

 

** 

Nathan,

 

Did you check the portmapper process/daemon is running on that box.

 

Also I am not sure whether BMC would support Remedy on CentOS as it is not
mentioned in their Comp Matrix.

 

But the Remedy would work on CentOS as it using the bin/lib of RHEL...

 

Thanks.

 

Regards

Munesh

 

On Mon, Apr 1, 2013 at 11:26 AM, Nathan Brandt nathanrbra...@gmail.com
wrote:

** 

I am trying to install ARS 7.6.04 SP2 on 64 bit Centos 6.3 on top of Oracle
database. For now, I am using same machine to install db, midtier and AR
Server.

 

This is what I did

- Created a user in OS oracle and installed oracle database using this user
at

  /home/oracle/app/

- Installed ARS using root user

 

Installation goes fine, but in the end, during system validation checks, I
get a message

AR System Server unable to create (390600, 0) for TCP

 

User Tool gives this error when trying to connect to AR Server.

ARERR [90] Cannot establish a network connection to the AR System server
RPC: Program not registered

 

Then I did re-installation with following 

Register with Portmapper: NO

AR System Server TCP Port Number: 8081

AR System Server Plug-in TCP Port Number: 8082

 

and it worked fine.

 

Are there any issues if we we keep Register with Portmapper: YES?

 

~ Nathan

_ARSlist: Where the Answers Are and have been for 20 years_ 

 

_ARSlist: Where the Answers Are and have been for 20 years_ 


___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
Where the Answers Are, and have been for 20 years
image003.jpg

smime.p7s
Description: S/MIME cryptographic signature


Re: CentOS 6.3 Installation Port Mapper Issue

2013-04-01 Thread John Sundberg
We usually use 127.0.0.1 as the IP -- that works pretty generically.

-John




On Mon, Apr 1, 2013 at 2:29 PM, Joe Newmark jwnewm...@yahoo.com wrote:

 **
 I have seen this as well, especially when working with Centos running in a
 VM. If  yu hard code the IP address of the oracle database, you need to
 make sure that the system uses that address or Remedy will not be able to
 connect to the database







 __
 There aint no star to guide you while you're looking at the ground. So
 take some time to breathe, raise your head and look around - Jorma

  I only have so many heartbeats left. I am not wasting them on things that
 are not fun.
   --
 *From:* Parekar, Rahul rahul_pare...@bmc.com
 *To:* arslist@ARSLIST.ORG
 *Sent:* Monday, April 1, 2013 2:17 AM
 *Subject:* Re: CentOS 6.3 Installation Port Mapper Issue

 **
 Just look at the /var/log/messages for any message related to portmap.  It
 may that while server tried registering with portmaper it uses wrong ip?
 What ip/host entries do you have in /etc/hosts file?


 *From:* Action Request System discussion list(ARSList) [mailto:
 arslist@ARSLIST.ORG] *On Behalf Of *Nathan Brandt
 *Sent:* Monday, 1 April 2013 11:26 AM
 *To:* arslist@ARSLIST.ORGIt
 *Subject:* CentOS 6.3 Installation Port Mapper Issue

 **
 I am trying to install ARS 7.6.04 SP2 on 64 bit Centos 6.3 on top of
 Oracle database. For now, I am using same machine to install db, midtier
 and AR Server.

 This is what I did
 - Created a user in OS oracle and installed oracle database using this
 user at
   /home/oracle/app/
 - Installed ARS using root user

 Installation goes fine, but in the end, during system validation checks, I
 get a message
 AR System Server unable to create (390600, 0) for TCP

 User Tool gives this error when trying to connect to AR Server.
 ARERR [90] Cannot establish a network connection to the AR System server
  RPC: Program not registered

 Then I did re-installation with following
 Register with Portmapper: NO
 AR System Server TCP Port Number: 8081
 AR System Server Plug-in TCP Port Number: 8082

 and it worked fine.

 Are there any issues if we we keep Register with Portmapper: YES?

 ~ Nathan
 _ARSlist: Where the Answers Are and have been for 20 years_
 _ARSlist: Where the Answers Are and have been for 20 years_


   _ARSlist: Where the Answers Are and have been for 20 years_




-- 

*John Sundberg*
Kinetic Data, Inc.
Your Business. Your Process.

651-556-0930 I john.sundb...@kineticdata.com
www.kineticdata.com I community.kineticdata.com

___
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Where the Answers Are, and have been for 20 years


Re: CentOS 6.3 Installation Port Mapper Issue

2013-04-01 Thread Nathan Brandt
Hi Ben,

Overall performance of CentOS 6.3 was also not good. I tried installing it
on RHEL 5.3 and all went pretty smooth and I do see all these entries in
/etc/rpc

# Action Request System daemons
arserverd   390600  arserverd
arserverd   390601  arserverd
arserverd   390604  arserverd
arserverd  390619  arserverd
arserverd  390620  arserverd
arserverd  390621  arserverd
...
arserverd  390692  arserverd
arserverd  390693  arserverd
arserverd  390694  arserverd
arserverd  390695  arserverd

I am planning to try it on CentOS 6.4. In case, I again face port mapper
issues, do I have to manually put these entries in /etc/rpc before starting
with the installation?

~ Nathan


On Tue, Apr 2, 2013 at 1:03 AM, Ben Chernys 
ben.cher...@softwaretoolhouse.com wrote:

 **

 You need to follow the installation instructions - exactly.  I got caught
 by this too.

 Change the limits as specified, but your real cause of error is not
 modifying the rpc file by appending …

 ** **

 #Action Request System daemons

 arserverd  390600  arserverd

 arserverd  390601  arserverd

 arserverd  390604  arserverd

 arserverd  390619  arserverd

 arserverd  390620  arserverd

 arserverd  390621  arserverd

 . . .

 arserverd  390694  arserverd

 arserverd  390695  arserverd

 ##

 ** **

 Cheers

 ** **

 Ben Chernys
 Senior Software Architect
 [image: logoSthInc-sm]

 Canada / Deutschland
 Mobile:  +49 171 380 2329GMT + 1 + [ DST ]
 Email:   Ben.Chernys_AT_softwaretoolhouse.com
 Web: www.softwaretoolhouse.com

 We are a BMC Technology Alliance Partner


 Check out Software Tool House's free Diary Editor and out Freebies

 Section for a ITSM 7.6.04 and 8.0.0 Fields spreadsheet.

 *Meta-Update**,* our premium ARS Data tool, lets you automate
 your imports, migrations, *in no time at all*, without programming,
 without staging forms, without merge workflow.
 http://www.softwaretoolhouse.com/  

 ** **

 ** **

 ** **

 *From:* Action Request System discussion list(ARSList) [mailto:
 arslist@ARSLIST.ORG] *On Behalf Of *munesh konda
 *Sent:* April-01-13 08:03
 *To:* arslist@ARSLIST.ORG

 *Subject:* Re: CentOS 6.3 Installation Port Mapper Issue

 ** **

 ** 

 Nathan,

 ** **

 Did you check the portmapper process/daemon is running on that box.

 ** **

 Also I am not sure whether BMC would support Remedy on CentOS as it is not
 mentioned in their Comp Matrix.

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 But the Remedy would work on CentOS as it using the bin/lib of RHEL...

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 Thanks.

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 Regards

 Munesh

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 On Mon, Apr 1, 2013 at 11:26 AM, Nathan Brandt nathanrbra...@gmail.com
 wrote:

 ** 

 I am trying to install ARS 7.6.04 SP2 on 64 bit Centos 6.3 on top of
 Oracle database. For now, I am using same machine to install db, midtier
 and AR Server.

 ** **

 This is what I did

 - Created a user in OS oracle and installed oracle database using this
 user at

   /home/oracle/app/

 - Installed ARS using root user

 ** **

 Installation goes fine, but in the end, during system validation checks, I
 get a message

 AR System Server unable to create (390600, 0) for TCP

 ** **

 User Tool gives this error when trying to connect to AR Server.

 ARERR [90] Cannot establish a network connection to the AR System server
  RPC: Program not registered

 ** **

 Then I did re-installation with following 

 Register with Portmapper: NO

 AR System Server TCP Port Number: 8081

 AR System Server Plug-in TCP Port Number: 8082

 ** **

 and it worked fine.

 ** **

 Are there any issues if we we keep Register with Portmapper: YES?

 ** **

 ~ Nathan

 _ARSlist: Where the Answers Are and have been for 20 years_ 

 ** **

 _ARSlist: Where the Answers Are and have been for 20 years_ 
 _ARSlist: Where the Answers Are and have been for 20 years_


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CentOS 6.3 Installation Port Mapper Issue

2013-03-31 Thread Nathan Brandt
I am trying to install ARS 7.6.04 SP2 on 64 bit Centos 6.3 on top of Oracle
database. For now, I am using same machine to install db, midtier and AR
Server.

This is what I did
- Created a user in OS oracle and installed oracle database using this user
at
  /home/oracle/app/
- Installed ARS using root user

Installation goes fine, but in the end, during system validation checks, I
get a message
AR System Server unable to create (390600, 0) for TCP

User Tool gives this error when trying to connect to AR Server.
ARERR [90] Cannot establish a network connection to the AR System server
 RPC: Program not registered

Then I did re-installation with following
Register with Portmapper: NO
AR System Server TCP Port Number: 8081
AR System Server Plug-in TCP Port Number: 8082

and it worked fine.

Are there any issues if we we keep Register with Portmapper: YES?

~ Nathan

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