Re: Create Related Request Functionality
Hi Dylan I haven’t thought about Incident to Work Order but I have modified the Incident to Change. This involves two active link guides. HPD:INC:QuickActions_CreateRequest pushes the data to the SHR:LandingConsole via active link INT:CHG:HPD:INC:CreateAssociation_Change_003 The syntax for this was rather time consuming. SHR:LHP:FromOpen pushes data to a new Change via active link SHR:LHP:FOrmOpenCreateAssocChg_InVF Hope this helps Mark -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Dylan Armstrong Sent: Wednesday, March 09, 2016 10:15 AM To: arslist@ARSLIST.ORG Subject: Create Related Request Functionality Hi Folks! Question about Creating a Related Request on Incident in Remedy 8.1. I would like to add the option for an Incident to open a Work Order. I've looked at the code for INC to CHG and the others. It looks like they use the PERFORM-ACTION-SEND-EVENT process to complete this but it's specific to the module (@ CREATEASSOC_HPDCHG). Has anyone created this functionality using this method? If so, how did you do it? Thanks in advance!! Dylan Armstrong BMC Remedy Administrator, ITSM Hartford Healthcare ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years" This E-mail and any of its attachments may contain Time Warner Cable proprietary information, which is privileged, confidential, or subject to copyright belonging to Time Warner Cable. This E-mail is intended solely for the use of the individual or entity to which it is addressed. If you are not the intended recipient of this E-mail, you are hereby notified that any dissemination, distribution, copying, or action taken in relation to the contents of and attachments to this E-mail is strictly prohibited and may be unlawful. If you have received this E-mail in error, please notify the sender immediately and permanently delete the original and any copy of this E-mail and any printout. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
Create Related Request Functionality
Hi Folks! Question about Creating a Related Request on Incident in Remedy 8.1. I would like to add the option for an Incident to open a Work Order. I've looked at the code for INC to CHG and the others. It looks like they use the PERFORM-ACTION-SEND-EVENT process to complete this but it's specific to the module (@ CREATEASSOC_HPDCHG). Has anyone created this functionality using this method? If so, how did you do it? Thanks in advance!! Dylan Armstrong BMC Remedy Administrator, ITSM Hartford Healthcare ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
Create Related Request
HI All, Sometimes when a user opens a Change and the selects from the Quick Action pane Create Related Request Infrastructure Change poof! New (related) Change is created. Other times Quick Action pane Create Related Request Infrastructure Change nothing happens. I can replicate the nothing happens but I can't find any indication as to why it don't work. I have checked the active link logs and there aren't any errors in the log. Like chasing a ghost. Don't want go to BMC Support because all I get is send us the logs and we don't see a problem. Any suggestions greatly appreciated. ARS 7.6.04 SP3 ITSM 7.6.04 SP3 Mark Mark Brittain Remedy Developer ITILv3 Continual Service Improvement NaviSite - A Time Warner Cable Company mbritt...@navisite.commailto:mbritt...@navisite.com Office: 315-634-9337 Mobile: 315-882.5360 [cid:image001.gif@01CE9F50.38EAE000] This E-mail and any of its attachments may contain Time Warner Cable proprietary information, which is privileged, confidential, or subject to copyright belonging to Time Warner Cable. This E-mail is intended solely for the use of the individual or entity to which it is addressed. If you are not the intended recipient of this E-mail, you are hereby notified that any dissemination, distribution, copying, or action taken in relation to the contents of and attachments to this E-mail is strictly prohibited and may be unlawful. If you have received this E-mail in error, please notify the sender immediately and permanently delete the original and any copy of this E-mail and any printout. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years inline: image001.gif
Re: Create Related Request
Did you make sure pop up blocker and stuff is turned off? Sent from my iPhone On Aug 22, 2013, at 4:03 PM, Brittain, Mark mbritt...@navisite.com wrote: ** HI All, Sometimes when a user opens a Change and the selects from the Quick Action pane Create Related Request Infrastructure Change poof! New (related) Change is created. Other times Quick Action pane Create Related Request Infrastructure Change “nothing happens”. I can replicate the “nothing happens but I can’t find any indication as to why it don’t work. I have checked the active link logs and there aren’t any errors in the log. Like chasing a ghost. Don’t want go to BMC Support because all I get is “send us the logs” and “we don’t see a problem”. Any suggestions greatly appreciated. ARS 7.6.04 SP3 ITSM 7.6.04 SP3 Mark *Mark Brittain* Remedy Developer ITILv3 Continual Service Improvement *NaviSite – **A Time Warner Cable Company*** mbritt...@navisite.com Office: 315-634-9337** Mobile: 315-882.5360 image001.gif -- This E-mail and any of its attachments may contain Time Warner Cable proprietary information, which is privileged, confidential, or subject to copyright belonging to Time Warner Cable. This E-mail is intended solely for the use of the individual or entity to which it is addressed. If you are not the intended recipient of this E-mail, you are hereby notified that any dissemination, distribution, copying, or action taken in relation to the contents of and attachments to this E-mail is strictly prohibited and may be unlawful. If you have received this E-mail in error, please notify the sender immediately and permanently delete the original and any copy of this E-mail and any printout. _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Create Related Request
Mark, AR System permissions - have you checked the whole workflow on that angle? That's one of the things I can think of where you won't get an error if a user does not have permissions to fire a piece of workflow that is supposed to fire while its performing that action.. I can't think of another scenario where you won't get an error when the system is processing the workflow. Joe _ From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Brittain, Mark Sent: Thursday, August 22, 2013 4:03 PM To: arslist@ARSLIST.ORG Subject: Create Related Request HI All, Sometimes when a user opens a Change and the selects from the Quick Action pane Create Related Request Infrastructure Change poof! New (related) Change is created. Other times Quick Action pane Create Related Request Infrastructure Change nothing happens. I can replicate the nothing happens but I can't find any indication as to why it don't work. I have checked the active link logs and there aren't any errors in the log. Like chasing a ghost. Don't want go to BMC Support because all I get is send us the logs and we don't see a problem. Any suggestions greatly appreciated. ARS 7.6.04 SP3 ITSM 7.6.04 SP3 Mark Mark Brittain Remedy Developer ITILv3 Continual Service Improvement NaviSite - A Time Warner Cable Company mbritt...@navisite.com Office: 315-634-9337 Mobile: 315-882.5360 email-Logo-031813 _ This E-mail and any of its attachments may contain Time Warner Cable proprietary information, which is privileged, confidential, or subject to copyright belonging to Time Warner Cable. This E-mail is intended solely for the use of the individual or entity to which it is addressed. If you are not the intended recipient of this E-mail, you are hereby notified that any dissemination, distribution, copying, or action taken in relation to the contents of and attachments to this E-mail is strictly prohibited and may be unlawful. If you have received this E-mail in error, please notify the sender immediately and permanently delete the original and any copy of this E-mail and any printout. _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years image001.gif
