Re: Creating ticket from IncidentInterfaceCreate
Hi, You can do following things to achieve your expected result. 1.Take all the mandatory fields including 'z1D_Action' on form. 2.Push all required fields to create a incident ticket. In filter on Push field action set the CREATE operation to 'z1D_Action' on Incident_Interface_Create form. After doing this the incident ticket will get successfully created. HTH -- Regards, Sameer Vyom Labs Pvt. Ltd. BSM Solutions Services || ITIL Consulting Training Email: i...@vyomlabs.com || Web Site: www.vyomlabs.com Follow Vyom Labs http://twitter.com/#!/vyomlabs || http://www.linkedin.com/company/vyom-labs -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Remedy Test Sent: Wednesday, October 10, 2012 12:07 AM To: arslist@ARSLIST.ORG Subject: Creating ticket from IncidentInterfaceCreate Hello all, 7.6.02 SP2 I’ve created a form with an AL that pushes fields to Incident Interface_Create on After Submit and a Button Field. It’s not working. I’ve looked through List postings and see where lots of you do this with a Filter on Merge. Problem with that is you can’t save with a button when using a Filter. We created a form a couple of years back (on 7.5) using an AL with the same Execution Options as the AL which I’m having a difficult time with. Logging shows Passed Qualification for the AL but doesn’t create a ticket. Even if I enter those same fields directly in Incident Interface Create it shows me Sumit Successful: ID 206, but still doesn’t create a ticket. Any ideas would be greatly appreciated or lead me to documentation on this. I’ve searched but there doesn’t seem to be any. Thanks, Ricki Haines Liberty Medical ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Creating ticket from IncidentInterfaceCreate
Hello all, 7.6.02 SP2 I’ve created a form with an AL that pushes fields to Incident Interface_Create on After Submit and a Button Field. It’s not working. I’ve looked through List postings and see where lots of you do this with a Filter on Merge. Problem with that is you can’t save with a button when using a Filter. We created a form a couple of years back (on 7.5) using an AL with the same Execution Options as the AL which I’m having a difficult time with. Logging shows Passed Qualification for the AL but doesn’t create a ticket. Even if I enter those same fields directly in Incident Interface Create it shows me Sumit Successful: ID 206, but still doesn’t create a ticket. Any ideas would be greatly appreciated or lead me to documentation on this. I’ve searched but there doesn’t seem to be any. Thanks, Ricki Haines Liberty Medical ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Creating ticket from IncidentInterfaceCreate
Actually, you can push a button with a Filter. You call a process referencing the field ID of the button, if memory serves. Details are in the docs, I'm sure. Rick On Tue, Oct 9, 2012 at 2:36 PM, Remedy Test remedy.t...@libertymedical.comwrote: Hello all, 7.6.02 SP2 I’ve created a form with an AL that pushes fields to Incident Interface_Create on After Submit and a Button Field. It’s not working. I’ve looked through List postings and see where lots of you do this with a Filter on Merge. Problem with that is you can’t save with a button when using a Filter. We created a form a couple of years back (on 7.5) using an AL with the same Execution Options as the AL which I’m having a difficult time with. Logging shows Passed Qualification for the AL but doesn’t create a ticket. Even if I enter those same fields directly in Incident Interface Create it shows me Sumit Successful: ID 206, but still doesn’t create a ticket. Any ideas would be greatly appreciated or lead me to documentation on this. I’ve searched but there doesn’t seem to be any. Thanks, Ricki Haines Liberty Medical ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Creating ticket from IncidentInterfaceCreate
Did you push the value of CREATE to the z1d_Action field on hpd:incidentinterfacecreate? Sent from my iPhone On Oct 9, 2012, at 2:47 PM, Remedy Test remedy.t...@libertymedical.com wrote: Hello all, 7.6.02 SP2 I’ve created a form with an AL that pushes fields to Incident Interface_Create on After Submit and a Button Field. It’s not working. I’ve looked through List postings and see where lots of you do this with a Filter on Merge. Problem with that is you can’t save with a button when using a Filter. We created a form a couple of years back (on 7.5) using an AL with the same Execution Options as the AL which I’m having a difficult time with. Logging shows Passed Qualification for the AL but doesn’t create a ticket. Even if I enter those same fields directly in Incident Interface Create it shows me Sumit Successful: ID 206, but still doesn’t create a ticket. Any ideas would be greatly appreciated or lead me to documentation on this. I’ve searched but there doesn’t seem to be any. Thanks, Ricki Haines Liberty Medical ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Creating ticket from IncidentInterfaceCreate
Thanks, I forgot that part. Unfortunately it's still not creating a ticket. Unless someone else has any ideas, I'll just keep working on it. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Creating ticket from IncidentInterfaceCreate
Thanks, Rick. I'll research this one. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Creating ticket from IncidentInterfaceCreate
Make sure you also map the following required fields. Even if you provide a Login_ID you still have to populate First and Last Name. Nate. Login_ID First_Name Last_Name Description Status Service_Type Urgency Impact Reported Source Assigned Support Company (may not be required - can't remember) Assigned Support Org (may not be required - can't remember) Assigned Group (may not be required - can't remember) Nathan Aker ITSM Solution Architect McAfee, Inc. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Tauf Chowdhury Sent: Tuesday, October 09, 2012 1:54 PM To: arslist@ARSLIST.ORG Subject: Re: Creating ticket from IncidentInterfaceCreate Did you push the value of CREATE to the z1d_Action field on hpd:incidentinterfacecreate? Sent from my iPhone On Oct 9, 2012, at 2:47 PM, Remedy Test remedy.t...@libertymedical.com wrote: Hello all, 7.6.02 SP2 I've created a form with an AL that pushes fields to Incident Interface_Create on After Submit and a Button Field. It's not working. I've looked through List postings and see where lots of you do this with a Filter on Merge. Problem with that is you can't save with a button when using a Filter. We created a form a couple of years back (on 7.5) using an AL with the same Execution Options as the AL which I'm having a difficult time with. Logging shows Passed Qualification for the AL but doesn't create a ticket. Even if I enter those same fields directly in Incident Interface Create it shows me Sumit Successful: ID 206, but still doesn't create a ticket. Any ideas would be greatly appreciated or lead me to documentation on this. I've searched but there doesn't seem to be any. Thanks, Ricki Haines Liberty Medical __ _ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Creating ticket from IncidentInterfaceCreate
Did you run logging to see what kind of error you are getting if any? I've seen this happen when you don't specify assignee login id along with the support group info. Or, if you didn't have support group info being pushed, you need to set up an auto assignment by some qualifier. Sent from my iPhone On Oct 9, 2012, at 3:26 PM, Remedy Test remedy.t...@libertymedical.com wrote: Thanks, I forgot that part. Unfortunately it's still not creating a ticket. Unless someone else has any ideas, I'll just keep working on it. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Creating ticket from IncidentInterfaceCreate
Thank you so much - I'm now able to create a new ticket from Incident Interface_Create. One of the missing pieces was z1D_Action = CREATE. Now all I have to do is correct the AL. You guys are AWESOME !! ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Creating ticket from IncidentInterfaceCreate
You can use the PERFORM-ACTION-ACTIVE-LINK 1 FILED ID, but that only applies to ALs. I don't believe there's an equivalent filter PROCESS. -Chris From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Rick Cook Sent: Tuesday, October 09, 2012 1:52 PM To: arslist@ARSLIST.ORG Subject: Re: Creating ticket from IncidentInterfaceCreate ** Actually, you can push a button with a Filter. You call a process referencing the field ID of the button, if memory serves. Details are in the docs, I'm sure. Rick On Tue, Oct 9, 2012 at 2:36 PM, Remedy Test remedy.t...@libertymedical.com wrote: Hello all, 7.6.02 SP2 I've created a form with an AL that pushes fields to Incident Interface_Create on After Submit and a Button Field. It's not working. I've looked through List postings and see where lots of you do this with a Filter on Merge. Problem with that is you can't save with a button when using a Filter. We created a form a couple of years back (on 7.5) using an AL with the same Execution Options as the AL which I'm having a difficult time with. Logging shows Passed Qualification for the AL but doesn't create a ticket. Even if I enter those same fields directly in Incident Interface Create it shows me Sumit Successful: ID 206, but still doesn't create a ticket. Any ideas would be greatly appreciated or lead me to documentation on this. I've searched but there doesn't seem to be any. Thanks, Ricki Haines Liberty Medical ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org http://www.arslist.org/ attend wwrug12 www.wwrug12.com http://www.wwrug12.com/ ARSList: Where the Answers Are _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
