Re: ENGAGE 2014 Commentary

[Shellman, David]

Just happy Siri didn’t change “booboos”

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Rick Cook
Sent: Monday, October 13, 2014 10:37 AM
To: arslist@ARSLIST.ORG
Subject: Re: ENGAGE 2014 Commentsry

**
The OCD among us already hate SIRI for misspelling "Commentary".

Rick Cook

On Mon, Oct 13, 2014 at 7:34 AM, Joe D'Souza 
mailto:jdso...@shyle.net>> wrote:
Quiet day at the RUG? Or is it just a delay on the list emails this Monday?

Cheers

Joe

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Doug Blair
Sent: Monday, October 13, 2014 10:27 AM
To: arslist@ARSLIST.ORG
Subject: ENGAGE 2014 Commentsry

Hello ARSLIST!

Please post to this thread if you are at the BMC Engage 2014 conference and
would like to share your observations with the lust readers damn it Siri
that's list readers (well most of them) who are not able to attend.

Props, kudos, booboos, oops, wild rants and applause are all appropriate
here, as well as your descriptions of the conference and the Disney World
experience just a short boat it bus from here.

Also note there are lots of other social media connections to the BMC
streams available. Facebook, Twitter, Linked-In, the conference web pages
and the BMC Engage app for smartphones all have ways to get official
information and exchange messages.

Talk soon!

Doug

--
Doug Blair
+1 224-558-5462

Sent from my iPhone6+
Auto-corrected typos, misspellings and non-sequiturs are gratefully
attributed to Steve Jobs :-)

___
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www.arslist.org
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_ARSlist: "Where the Answers Are" and have been for 20 years_

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Re: ENGAGE 2014 Commentary

[Joe D'Souza]

L O L..

 

Joe

 

  _  

From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Shellman, David
Sent: Monday, October 13, 2014 10:40 AM
To: arslist@ARSLIST.ORG
Subject: Re: ENGAGE 2014 Commentary

 

Just happy Siri didn't change "booboos"

 

From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Rick Cook
Sent: Monday, October 13, 2014 10:37 AM
To: arslist@ARSLIST.ORG
Subject: Re: ENGAGE 2014 Commentsry

 

** 

The OCD among us already hate SIRI for misspelling "Commentary".




Rick Cook

 

On Mon, Oct 13, 2014 at 7:34 AM, Joe D'Souza  wrote:

Quiet day at the RUG? Or is it just a delay on the list emails this Monday?

Cheers

Joe


-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Doug Blair
Sent: Monday, October 13, 2014 10:27 AM
To: arslist@ARSLIST.ORG
Subject: ENGAGE 2014 Commentsry

Hello ARSLIST!

Please post to this thread if you are at the BMC Engage 2014 conference and
would like to share your observations with the lust readers damn it Siri
that's list readers (well most of them) who are not able to attend.

Props, kudos, booboos, oops, wild rants and applause are all appropriate
here, as well as your descriptions of the conference and the Disney World
experience just a short boat it bus from here.

Also note there are lots of other social media connections to the BMC
streams available. Facebook, Twitter, Linked-In, the conference web pages
and the BMC Engage app for smartphones all have ways to get official
information and exchange messages.

Talk soon!

Doug

--
Doug Blair
+1 224-558-5462  

Sent from my iPhone6+
Auto-corrected typos, misspellings and non-sequiturs are gratefully
attributed to Steve Jobs :-)

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
"Where the Answers Are, and have been for 20 years"


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_ARSlist: "Where the Answers Are" and have been for 20 years_ 

_ARSlist: "Where the Answers Are" and have been for 20 years_

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Re: ENGAGE 2014 Commentary

[Shellman, David]

Thanksgiving in Canada.   Some companies in the US actually observe a Columbus 
Day holiday.  Not sure about holidays in the rest of the world.

And a number of folks heading to or are in Florida for Engage.

Dave

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Joe D'Souza
Sent: Monday, October 13, 2014 10:34 AM
To: arslist@ARSLIST.ORG
Subject: Re: ENGAGE 2014 Commentsry

Quiet day at the RUG? Or is it just a delay on the list emails this Monday?

Cheers

Joe

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Doug Blair
Sent: Monday, October 13, 2014 10:27 AM
To: arslist@ARSLIST.ORG
Subject: ENGAGE 2014 Commentsry

Hello ARSLIST!

Please post to this thread if you are at the BMC Engage 2014 conference and
would like to share your observations with the lust readers damn it Siri
that's list readers (well most of them) who are not able to attend. 

Props, kudos, booboos, oops, wild rants and applause are all appropriate
here, as well as your descriptions of the conference and the Disney World
experience just a short boat it bus from here. 

Also note there are lots of other social media connections to the BMC
streams available. Facebook, Twitter, Linked-In, the conference web pages
and the BMC Engage app for smartphones all have ways to get official
information and exchange messages. 

Talk soon! 

Doug

--
Doug Blair
+1 224-558-5462

Sent from my iPhone6+
Auto-corrected typos, misspellings and non-sequiturs are gratefully
attributed to Steve Jobs :-)

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
"Where the Answers Are, and have been for 20 years"

___
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"Where the Answers Are, and have been for 20 years"

___
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"Where the Answers Are, and have been for 20 years"

Re: ENGAGE 2014 Commentary

[Jason Miller]

I am still stuck in SAN. Right now our 9:45 flight to Dallas/FW is
scheduled to leave at 12:30. Since flights in and out of Dallas/FW are
delayed maybe my connecting fligt will still be there when I get there?
Wh!
On Oct 13, 2014 7:46 AM, "Shellman, David"  wrote:

> Thanksgiving in Canada.   Some companies in the US actually observe a
> Columbus Day holiday.  Not sure about holidays in the rest of the world.
>
> And a number of folks heading to or are in Florida for Engage.
>
> Dave
>
> -Original Message-
> From: Action Request System discussion list(ARSList) [mailto:
> arslist@ARSLIST.ORG] On Behalf Of Joe D'Souza
> Sent: Monday, October 13, 2014 10:34 AM
> To: arslist@ARSLIST.ORG
> Subject: Re: ENGAGE 2014 Commentsry
>
> Quiet day at the RUG? Or is it just a delay on the list emails this Monday?
>
> Cheers
>
> Joe
>
> -Original Message-
> From: Action Request System discussion list(ARSList)
> [mailto:arslist@ARSLIST.ORG] On Behalf Of Doug Blair
> Sent: Monday, October 13, 2014 10:27 AM
> To: arslist@ARSLIST.ORG
> Subject: ENGAGE 2014 Commentsry
>
> Hello ARSLIST!
>
> Please post to this thread if you are at the BMC Engage 2014 conference and
> would like to share your observations with the lust readers damn it Siri
> that's list readers (well most of them) who are not able to attend.
>
> Props, kudos, booboos, oops, wild rants and applause are all appropriate
> here, as well as your descriptions of the conference and the Disney World
> experience just a short boat it bus from here.
>
> Also note there are lots of other social media connections to the BMC
> streams available. Facebook, Twitter, Linked-In, the conference web pages
> and the BMC Engage app for smartphones all have ways to get official
> information and exchange messages.
>
> Talk soon!
>
> Doug
>
> --
> Doug Blair
> +1 224-558-5462
>
> Sent from my iPhone6+
> Auto-corrected typos, misspellings and non-sequiturs are gratefully
> attributed to Steve Jobs :-)
>
> 
> ___
> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
> "Where the Answers Are, and have been for 20 years"
>
>
> ___
> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
> "Where the Answers Are, and have been for 20 years"
>
>
> ___
> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
> "Where the Answers Are, and have been for 20 years"
>

___
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"Where the Answers Are, and have been for 20 years"

Re: ENGAGE 2014 Commentary

[Doug Blair]

Hi!

Spent the afternoon at Disney's Hollywood Studios, and yesterday at Epcot. I'm 
about done with theme parks for a while. 

The first observation I'd like to make is about scale. Everything in this space 
is massive, and even though it looks like there are more than s thousand in the 
Monday reception at the moment, there are tens of thousands in Disney World and 
the surrounding non-conference-type hotels. All made to feel unique and 
special. (insert Mickey Mouse icon in your choice of fonts here)

Scale also brings to my mind that BMC Engage is a larger conference than the 
WWRUG meetings have been. I have met many of my friends (drinking buddies, 
co-workers, party animals, former employers!) from past conferences in the 
lobby, and I'm meeting a lot of new folks too. This is, I think, a Good Thing. 
As the week progresses we'll see how all these groups interact. 

The exhibit hall is huge too. Lots of vendors to talk to, lots of "swag" to 
collect, and it will take several visits to see them all.  I've always tried to 
chat with every single one of the exhibitors, you never know what's going turn 
out to be useful. 

Speaking of which, the foods good too, so

Later


Doug

--
Doug Blair
+1 224-558-5462

Sent from my iPhone6+
Auto-corrected typos, misspellings and non-sequiturs are gratefully attributed 
to Steve Jobs :-)
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Re: ENGAGE 2014 Commentary

[Doug Blair]

Joe,

Monday was sort of quiet if you don't count all the certification training and 
classes, and if you don't count the huge reception in the technology showcase 
and if you don't count all the anticipation about Engage

And it wasn't quiet for me. Went to the Hollywood Movie Studio park and rode 
the Hollywood Hotel Tower of Terror for the first time, then went back after 
the Engage reception and rode it twice more in the dark! Yeha!

All that adrenaline should put me in the right mood for Tuesday's keynote. 

Doug

--
Doug Blair
+1 224-558-5462

Sent from my iPhone6+
Auto-corrected typos, misspellings and non-sequiturs are gratefully attributed 
to Steve Jobs :-)

> On Oct 13, 2014, at 10:34 AM, Joe D'Souza  wrote:
> 
> Quiet day at the RUG? Or is it just a delay on the list emails this Monday?
> 
> Cheers
> 
> Joe

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Re: ENGAGE 2014 Commentary

[Doug Blair]

Breakfast!

Two things to know. First breakfast for most of us is about 4 miles from the 
entrance to the conference. Well, not really. But go left past the registration 
area, then halfway down the corridor to the right, then down the stairs and 
turn left, and keep walk past the well-meaning staff for about an hour. Well, 
not really. 

And if you are part of the Executive Summit group Well you've finished 
breakfast already :-)

And the last non-BMC thing for the moment us discount Disney tickets. There are 
deals for convention attendees which are available on-line, and not through the 
disney ticket office in the Dolphin lobby. You can get them if you call (407) 
566-5600 and mention the BMC conference. Details: 
http://disneyetools.com/transfer/files/M&C_2014_2015_1pg_Tkt_Flier_7.21.14.pdf

Doug

--
Doug Blair
+1 224-558-5462

Sent from my iPhone6+
Auto-corrected typos, misspellings and non-sequiturs are gratefully attributed 
to Steve Jobs :-)

> On Oct 13, 2014, at 1:44 PM, Jason Miller  wrote:
> 
> **
> I am still stuck in SAN. Right now our 9:45 flight to Dallas/FW is scheduled 
> to leave at 12:30. Since flights in and out of Dallas/FW are delayed maybe my 
> connecting fligt will still be there when I get there? Wh!
> 
>> On Oct 13, 2014 7:46 AM, "Shellman, David"  wrote:
>> Thanksgiving in Canada.   Some companies in the US actually observe a 
>> Columbus Day holiday.  Not sure about holidays in the rest of the world.
>> 
>> And a number of folks heading to or are in Florida for Engage.
>> 
>> Dave
>> 
>> -Original Message-
>> From: Action Request System discussion list(ARSList) 
>> [mailto:arslist@ARSLIST.ORG] On Behalf Of Joe D'Souza
>> Sent: Monday, October 13, 2014 10:34 AM
>> To: arslist@ARSLIST.ORG
>> Subject: Re: ENGAGE 2014 Commentsry
>> 
>> Quiet day at the RUG? Or is it just a delay on the list emails this Monday?
>> 
>> Cheers
>> 
>> Joe
>> 
>> -Original Message-
>> From: Action Request System discussion list(ARSList)
>> [mailto:arslist@ARSLIST.ORG] On Behalf Of Doug Blair
>> Sent: Monday, October 13, 2014 10:27 AM
>> To: arslist@ARSLIST.ORG
>> Subject: ENGAGE 2014 Commentsry
>> 
>> Hello ARSLIST!
>> 
>> Please post to this thread if you are at the BMC Engage 2014 conference and
>> would like to share your observations with the lust readers damn it Siri
>> that's list readers (well most of them) who are not able to attend.
>> 
>> Props, kudos, booboos, oops, wild rants and applause are all appropriate
>> here, as well as your descriptions of the conference and the Disney World
>> experience just a short boat it bus from here.
>> 
>> Also note there are lots of other social media connections to the BMC
>> streams available. Facebook, Twitter, Linked-In, the conference web pages
>> and the BMC Engage app for smartphones all have ways to get official
>> information and exchange messages.
>> 
>> Talk soon!
>> 
>> Doug
>> 
>> --
>> Doug Blair
>> +1 224-558-5462
>> 
>> Sent from my iPhone6+
>> Auto-corrected typos, misspellings and non-sequiturs are gratefully
>> attributed to Steve Jobs :-)
>> 
>> ___
>> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
>> "Where the Answers Are, and have been for 20 years"
>> 
>> ___
>> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
>> "Where the Answers Are, and have been for 20 years"
>> 
>> ___
>> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
>> "Where the Answers Are, and have been for 20 years"
> _ARSlist: "Where the Answers Are" and have been for 20 years_

___
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"Where the Answers Are, and have been for 20 years"

Re: ENGAGE 2014 Commentary

[Blairing]

The BMC Engae 2014 wifi network works from the Keynote room. 

65+ mb download, 18+ mb download. That's better than my house :-)

Industry analysts, innovation award finalists, seating in front of the room. 
We"re sitting in the back to se can heckle if necessary. Every chair has a 
little BNC teddy bear. For comfort?

Doug

--
Doug Blair
+1 224-558-5462

Sent from my iPad Air
Auto-corrected typos, misspellings and non-sequiturs are gratefully attributed 
to Steve Jobs :-)

> On Oct 13, 2014, at 10:44 AM, Shellman, David  wrote:
> 
> Thanksgiving in Canada.   Some companies in the US actually observe a 
> Columbus Day holiday.  Not sure about holidays in the rest of the world.
> 
> And a number of folks heading to or are in Florida for Engage.
> 
> Dave
> 
> -Original Message-
> From: Action Request System discussion list(ARSList) 
> [mailto:arslist@ARSLIST.ORG] On Behalf Of Joe D'Souza
> Sent: Monday, October 13, 2014 10:34 AM
> To: arslist@ARSLIST.ORG
> Subject: Re: ENGAGE 2014 Commentsry
> 
> Quiet day at the RUG? Or is it just a delay on the list emails this Monday?
> 
> Cheers
> 
> Joe
> 
> -Original Message-
> From: Action Request System discussion list(ARSList)
> [mailto:arslist@ARSLIST.ORG] On Behalf Of Doug Blair
> Sent: Monday, October 13, 2014 10:27 AM
> To: arslist@ARSLIST.ORG
> Subject: ENGAGE 2014 Commentsry
> 
> Hello ARSLIST!
> 
> Please post to this thread if you are at the BMC Engage 2014 conference and
> would like to share your observations with the lust readers damn it Siri
> that's list readers (well most of them) who are not able to attend. 
> 
> Props, kudos, booboos, oops, wild rants and applause are all appropriate
> here, as well as your descriptions of the conference and the Disney World
> experience just a short boat it bus from here. 
> 
> Also note there are lots of other social media connections to the BMC
> streams available. Facebook, Twitter, Linked-In, the conference web pages
> and the BMC Engage app for smartphones all have ways to get official
> information and exchange messages. 
> 
> Talk soon! 
> 
> Doug
> 
> --
> Doug Blair
> +1 224-558-5462
> 
> Sent from my iPhone6+
> Auto-corrected typos, misspellings and non-sequiturs are gratefully
> attributed to Steve Jobs :-)
> 
> ___
> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
> "Where the Answers Are, and have been for 20 years"
> 
> ___
> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
> "Where the Answers Are, and have been for 20 years"
> 
> ___
> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
> "Where the Answers Are, and have been for 20 years"

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Re: ENGAGE 2014 Commentary

[Tauf Chowdhury]

Wait until I start streaming Netflix

Sent from my iPhone

> On Oct 14, 2014, at 8:40 AM, Blairing  wrote:
> 
> The BMC Engae 2014 wifi network works from the Keynote room. 
> 
> 65+ mb download, 18+ mb download. That's better than my house :-)
> 
> Industry analysts, innovation award finalists, seating in front of the room. 
> We"re sitting in the back to se can heckle if necessary. Every chair has a 
> little BNC teddy bear. For comfort?
> 
> Doug
> 
> --
> Doug Blair
> +1 224-558-5462
> 
> Sent from my iPad Air
> Auto-corrected typos, misspellings and non-sequiturs are gratefully 
> attributed to Steve Jobs :-)
> 
>> On Oct 13, 2014, at 10:44 AM, Shellman, David  wrote:
>> 
>> Thanksgiving in Canada.   Some companies in the US actually observe a 
>> Columbus Day holiday.  Not sure about holidays in the rest of the world.
>> 
>> And a number of folks heading to or are in Florida for Engage.
>> 
>> Dave
>> 
>> -Original Message-
>> From: Action Request System discussion list(ARSList) 
>> [mailto:arslist@ARSLIST.ORG] On Behalf Of Joe D'Souza
>> Sent: Monday, October 13, 2014 10:34 AM
>> To: arslist@ARSLIST.ORG
>> Subject: Re: ENGAGE 2014 Commentsry
>> 
>> Quiet day at the RUG? Or is it just a delay on the list emails this Monday?
>> 
>> Cheers
>> 
>> Joe
>> 
>> -Original Message-
>> From: Action Request System discussion list(ARSList)
>> [mailto:arslist@ARSLIST.ORG] On Behalf Of Doug Blair
>> Sent: Monday, October 13, 2014 10:27 AM
>> To: arslist@ARSLIST.ORG
>> Subject: ENGAGE 2014 Commentsry
>> 
>> Hello ARSLIST!
>> 
>> Please post to this thread if you are at the BMC Engage 2014 conference and
>> would like to share your observations with the lust readers damn it Siri
>> that's list readers (well most of them) who are not able to attend. 
>> 
>> Props, kudos, booboos, oops, wild rants and applause are all appropriate
>> here, as well as your descriptions of the conference and the Disney World
>> experience just a short boat it bus from here. 
>> 
>> Also note there are lots of other social media connections to the BMC
>> streams available. Facebook, Twitter, Linked-In, the conference web pages
>> and the BMC Engage app for smartphones all have ways to get official
>> information and exchange messages. 
>> 
>> Talk soon! 
>> 
>> Doug
>> 
>> --
>> Doug Blair
>> +1 224-558-5462
>> 
>> Sent from my iPhone6+
>> Auto-corrected typos, misspellings and non-sequiturs are gratefully
>> attributed to Steve Jobs :-)
>> 
>> ___
>> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
>> "Where the Answers Are, and have been for 20 years"
>> 
>> ___
>> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
>> "Where the Answers Are, and have been for 20 years"
>> 
>> ___
>> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
>> "Where the Answers Are, and have been for 20 years"
> 
> ___
> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
> "Where the Answers Are, and have been for 20 years"

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Re: ENGAGE 2014 Commentary

[Blairing]

From the opening Keynote. Just my notes, no editing allowed! From the Keynote 
opening BMC Engage 2014

Introduction film by Steven Hawking,

Opening remarks by Paul Appleby, BMC exec VP Worldwide sales and marketing, 
referencing Hawking and Steve Jobs, and introducing "a whole new BMC."

Bob Beauchamp, BMC CEO and chairman, welcoming customers, employees, press. His 
Topics to be: Wild and crazy stuff happening in the IT support industry: 
digitalization era.  And what BNC has been doing to address digitalization 
behind the scenes.  

   Next Year's Engage will be at the Aria in Las Vegas
   New BMC logo - "double helix" connotes digital DNA
   New BMC, private ownership, increased funding, new internal organization, 
new customer facing innovations, increased R&D and marketing vs plans in public 
company era
   3rd era... It craftsmanship, 2nd IT industrialization, 3rd IT 
digitalization. A disruptive era encompassing social, mobile, big data, cloud.
   Era of digitalization will transform nay industries beyond IT, much as 
downloads and itunes disrupted media and entertainment
   List of disruptive technologies Mobile internet, robotics, 3d painting, 
Internet if things, energy storage, renewable energy etc. some commentary on 
Disney fast-pass and technology used to enhance the guest experience in the 
parks. 3d printers in space can manufacture things in space (at international 
space station now)
Autonomous vehicles. Insurance acne premiums down 90% ? Impact of 
autonomous vehicles leads to using transportations as a service rather than 
owning a personal car. Amazon, Google, may automotive companies working on this 
technology.
Internet of things - 7.3 billion SIM cards, 7.2 billion humans. 50 billion 
devices on Internet by 2020. All generating enormous amounts of data. Only 1 
percent of this is being analyzed. The old ways of managing this many devices 
will NOT scale to this number of Devices. Trouble tickets won't do it.
Two speeds of IT: Big machines with centralized processing will be 
enormous. Cost of compute reduces by 33%/year, network speed down 28/year. IT 
operations cost, however, not declining. Second speed is IT operations speed. 
Intertia of the organization itself limits the speed at which new concepts can 
be explored and deployed. IT may be overwhelmed by volume of data and 
processing which is necessitated by Internet of things. IT management of 
processes must happen and cannot be accomplished by traditional organizational 
structures. Must have an integrated strategy to adjust for both volume of 
data/processing strength and organization of processes and procedures to handle 
the evolution.
Industrial IT and Innovation IT
Bring IT to Life
   Intuitive solutions
   High speed innovation
   Industrialized solutions

MyIT now has > 1 million users
SmartIT - new interface for IT staff service management users
TrueSight - new methods of analysis for performance and availability issues
SmartFlows - process management for service restoration including self service 
and knowledge management

Welcome to a New era in IT, to a new BMC, and to Engage

More to come Next:

Paul Appleby talk about Transforming The Digital Enterprise

Our lives are changing, Paul travels a lot, subscribes to technologies like 
Skype which allow him to leverage available services to help him live the life 
he wishes. Challenge with this how are these compelling and transformational 
services delivered?

Most companies are living in the eras of data processing, process automation 
and the cloud/Social/'Mobile/Connected world, all at the same time. Example in 
a telecommunications provided: Customer billing data is on mainframes at at 
data center, but end user provisioning is cloud and scattered and somewhat 
chaotic.b

Video demonstrates share, touch, work and discover.  Introducing "Living IT 
from BMC," I assume this is a commercial. 

6 transformational imperatives for embracing IT as the enterprise, 
digitalization

   Intuitive experience
  Example most ohone apps, no instructions needed
   Actionable intelligence
   Apps deliver useful stats
   Agile  applications
   Delivery of innovation applications must be designed into the platforms, 
allowing business agility
Adaptive automation
Not only from infrastructure perspective but also process evolution
 Optimized infrastructure
 Compliance and risk mitigation
 Trust must be built in

As BMC brings IT to live, BMC will be working with customers to understand the 
relationships between a business and their clients/customers, and to optimize 
the way new services and useful apps are delivered.

Case studies for Swedish coast guard and vodaphone

Next up Demos!

Robin Purohit, president of service support, and Bill Beritti president 
performance and availability.

We're seeing the story of a business suddenly overwhelmed by customer demand r 
a new product, and how this

Re: ENGAGE 2014 Commentary

[Scott Philben]

If you have s session in Southern Hemisphere III, bring a sweater. It's 
freezing in here. 

Sent from my iPhone

> On Oct 14, 2014, at 10:34, Blairing  wrote:
> 
> From the opening Keynote. Just my notes, no editing allowed! From the Keynote 
> opening BMC Engage 2014
> 
> Introduction film by Steven Hawking,
> 
> Opening remarks by Paul Appleby, BMC exec VP Worldwide sales and marketing, 
> referencing Hawking and Steve Jobs, and introducing "a whole new BMC."
> 
> Bob Beauchamp, BMC CEO and chairman, welcoming customers, employees, press. 
> His Topics to be: Wild and crazy stuff happening in the IT support industry: 
> digitalization era.  And what BNC has been doing to address digitalization 
> behind the scenes.  
> 
>   Next Year's Engage will be at the Aria in Las Vegas
>   New BMC logo - "double helix" connotes digital DNA
>   New BMC, private ownership, increased funding, new internal organization, 
> new customer facing innovations, increased R&D and marketing vs plans in 
> public company era
>   3rd era... It craftsmanship, 2nd IT industrialization, 3rd IT 
> digitalization. A disruptive era encompassing social, mobile, big data, cloud.
>   Era of digitalization will transform nay industries beyond IT, much as 
> downloads and itunes disrupted media and entertainment
>   List of disruptive technologies Mobile internet, robotics, 3d painting, 
> Internet if things, energy storage, renewable energy etc. some commentary on 
> Disney fast-pass and technology used to enhance the guest experience in the 
> parks. 3d printers in space can manufacture things in space (at international 
> space station now)
>Autonomous vehicles. Insurance acne premiums down 90% ? Impact of 
> autonomous vehicles leads to using transportations as a service rather than 
> owning a personal car. Amazon, Google, may automotive companies working on 
> this technology.
>Internet of things - 7.3 billion SIM cards, 7.2 billion humans. 50 billion 
> devices on Internet by 2020. All generating enormous amounts of data. Only 1 
> percent of this is being analyzed. The old ways of managing this many devices 
> will NOT scale to this number of Devices. Trouble tickets won't do it.
>Two speeds of IT: Big machines with centralized processing will be 
> enormous. Cost of compute reduces by 33%/year, network speed down 28/year. IT 
> operations cost, however, not declining. Second speed is IT operations speed. 
> Intertia of the organization itself limits the speed at which new concepts 
> can be explored and deployed. IT may be overwhelmed by volume of data and 
> processing which is necessitated by Internet of things. IT management of 
> processes must happen and cannot be accomplished by traditional 
> organizational structures. Must have an integrated strategy to adjust for 
> both volume of data/processing strength and organization of processes and 
> procedures to handle the evolution.
>Industrial IT and Innovation IT
>Bring IT to Life
>   Intuitive solutions
>   High speed innovation
>   Industrialized solutions
> 
> MyIT now has > 1 million users
> SmartIT - new interface for IT staff service management users
> TrueSight - new methods of analysis for performance and availability issues
> SmartFlows - process management for service restoration including self 
> service and knowledge management
> 
> Welcome to a New era in IT, to a new BMC, and to Engage
> 
> More to come Next:
> 
> Paul Appleby talk about Transforming The Digital Enterprise
> 
> Our lives are changing, Paul travels a lot, subscribes to technologies like 
> Skype which allow him to leverage available services to help him live the 
> life he wishes. Challenge with this how are these compelling and 
> transformational services delivered?
> 
> Most companies are living in the eras of data processing, process automation 
> and the cloud/Social/'Mobile/Connected world, all at the same time. Example 
> in a telecommunications provided: Customer billing data is on mainframes at 
> at data center, but end user provisioning is cloud and scattered and somewhat 
> chaotic.b
> 
> Video demonstrates share, touch, work and discover.  Introducing "Living IT 
> from BMC," I assume this is a commercial. 
> 
> 6 transformational imperatives for embracing IT as the enterprise, 
> digitalization
> 
>   Intuitive experience
>  Example most ohone apps, no instructions needed
>   Actionable intelligence
>   Apps deliver useful stats
>   Agile  applications
>   Delivery of innovation applications must be designed into the 
> platforms, allowing business agility
>Adaptive automation
>Not only from infrastructure perspective but also process evolution
> Optimized infrastructure
> Compliance and risk mitigation
> Trust must be built in
> 
> As BMC brings IT to live, BMC will be working with customers to understand 
> the relationships between a business and their clients/customers, and to 
> optimize the wa

Re: ENGAGE 2014 Commentary

[Doug Blair]

Some things never change :-)


___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
"Where the Answers Are, and have been for 20 years"


Doug

--
Doug Blair
+1 224-558-5462

Sent from my iPhone6+
Auto-corrected typos, misspellings and non-sequiturs are gratefully attributed 
to Steve Jobs :-)

> On Oct 14, 2014, at 12:13 PM, Scott Philben  wrote:
> 
> If you have s session in Southern Hemisphere III, bring a sweater. It's 
> freezing in here. 
> 
> Sent from my iPhone
> 
>> On Oct 14, 2014, at 10:34, Blairing  wrote:
>> 
>> From the opening Keynote. Just my notes, no editing allowed! From the 
>> Keynote opening BMC Engage 2014
>> 
>> Introduction film by Steven Hawking,
>> 
>> Opening remarks by Paul Appleby, BMC exec VP Worldwide sales and marketing, 
>> referencing Hawking and Steve Jobs, and introducing "a whole new BMC."
>> 
>> Bob Beauchamp, BMC CEO and chairman, welcoming customers, employees, press. 
>> His Topics to be: Wild and crazy stuff happening in the IT support industry: 
>> digitalization era.  And what BNC has been doing to address digitalization 
>> behind the scenes.  
>> 
>>  Next Year's Engage will be at the Aria in Las Vegas
>>  New BMC logo - "double helix" connotes digital DNA
>>  New BMC, private ownership, increased funding, new internal organization, 
>> new customer facing innovations, increased R&D and marketing vs plans in 
>> public company era
>>  3rd era... It craftsmanship, 2nd IT industrialization, 3rd IT 
>> digitalization. A disruptive era encompassing social, mobile, big data, 
>> cloud.
>>  Era of digitalization will transform nay industries beyond IT, much as 
>> downloads and itunes disrupted media and entertainment
>>  List of disruptive technologies Mobile internet, robotics, 3d painting, 
>> Internet if things, energy storage, renewable energy etc. some commentary on 
>> Disney fast-pass and technology used to enhance the guest experience in the 
>> parks. 3d printers in space can manufacture things in space (at 
>> international space station now)
>>   Autonomous vehicles. Insurance acne premiums down 90% ? Impact of 
>> autonomous vehicles leads to using transportations as a service rather than 
>> owning a personal car. Amazon, Google, may automotive companies working on 
>> this technology.
>>   Internet of things - 7.3 billion SIM cards, 7.2 billion humans. 50 billion 
>> devices on Internet by 2020. All generating enormous amounts of data. Only 1 
>> percent of this is being analyzed. The old ways of managing this many 
>> devices will NOT scale to this number of Devices. Trouble tickets won't do 
>> it.
>>   Two speeds of IT: Big machines with centralized processing will be 
>> enormous. Cost of compute reduces by 33%/year, network speed down 28/year. 
>> IT operations cost, however, not declining. Second speed is IT operations 
>> speed. Intertia of the organization itself limits the speed at which new 
>> concepts can be explored and deployed. IT may be overwhelmed by volume of 
>> data and processing which is necessitated by Internet of things. IT 
>> management of processes must happen and cannot be accomplished by 
>> traditional organizational structures. Must have an integrated strategy to 
>> adjust for both volume of data/processing strength and organization of 
>> processes and procedures to handle the evolution.
>>   Industrial IT and Innovation IT
>>   Bring IT to Life
>>  Intuitive solutions
>>  High speed innovation
>>  Industrialized solutions
>> 
>> MyIT now has > 1 million users
>> SmartIT - new interface for IT staff service management users
>> TrueSight - new methods of analysis for performance and availability issues
>> SmartFlows - process management for service restoration including self 
>> service and knowledge management
>> 
>> Welcome to a New era in IT, to a new BMC, and to Engage
>> 
>> More to come Next:
>> 
>> Paul Appleby talk about Transforming The Digital Enterprise
>> 
>> Our lives are changing, Paul travels a lot, subscribes to technologies like 
>> Skype which allow him to leverage available services to help him live the 
>> life he wishes. Challenge with this how are these compelling and 
>> transformational services delivered?
>> 
>> Most companies are living in the eras of data processing, process automation 
>> and the cloud/Social/'Mobile/Connected world, all at the same time. Example 
>> in a telecommunications provided: Customer billing data is on mainframes at 
>> at data center, but end user provisioning is cloud and scattered and 
>> somewhat chaotic.b
>> 
>> Video demonstrates share, touch, work and discover.  Introducing "Living IT 
>> from BMC," I assume this is a commercial. 
>> 
>> 6 transformational imperatives for embracing IT as the enterprise, 
>> digitalization
>> 
>>  Intuitive experience
>> Example most ohone apps, no instructions needed
>>  Actionable intelligence
>>  Apps deliver

Re: ENGAGE 2014 Commentary

[Howard Richter]

Where were those hiding ?

Sent from my iPhone 5

> On Oct 14, 2014, at 7:43 PM, Doug Blair  wrote:
> 
> 
> Some things never change :-)
> 
> 
> ___
> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
> "Where the Answers Are, and have been for 20 years"
> 
> 
> 
> Doug
> 
> --
> Doug Blair
> +1 224-558-5462
> 
> Sent from my iPhone6+
> Auto-corrected typos, misspellings and non-sequiturs are gratefully 
> attributed to Steve Jobs :-)
> 
>> On Oct 14, 2014, at 12:13 PM, Scott Philben  wrote:
>> 
>> If you have s session in Southern Hemisphere III, bring a sweater. It's 
>> freezing in here. 
>> 
>> Sent from my iPhone
>> 
>>> On Oct 14, 2014, at 10:34, Blairing  wrote:
>>> 
>>> From the opening Keynote. Just my notes, no editing allowed! From the 
>>> Keynote opening BMC Engage 2014
>>> 
>>> Introduction film by Steven Hawking,
>>> 
>>> Opening remarks by Paul Appleby, BMC exec VP Worldwide sales and marketing, 
>>> referencing Hawking and Steve Jobs, and introducing "a whole new BMC."
>>> 
>>> Bob Beauchamp, BMC CEO and chairman, welcoming customers, employees, press. 
>>> His Topics to be: Wild and crazy stuff happening in the IT support 
>>> industry: digitalization era.  And what BNC has been doing to address 
>>> digitalization behind the scenes.  
>>> 
>>> Next Year's Engage will be at the Aria in Las Vegas
>>> New BMC logo - "double helix" connotes digital DNA
>>> New BMC, private ownership, increased funding, new internal organization, 
>>> new customer facing innovations, increased R&D and marketing vs plans in 
>>> public company era
>>> 3rd era... It craftsmanship, 2nd IT industrialization, 3rd IT 
>>> digitalization. A disruptive era encompassing social, mobile, big data, 
>>> cloud.
>>> Era of digitalization will transform nay industries beyond IT, much as 
>>> downloads and itunes disrupted media and entertainment
>>> List of disruptive technologies Mobile internet, robotics, 3d painting, 
>>> Internet if things, energy storage, renewable energy etc. some commentary 
>>> on Disney fast-pass and technology used to enhance the guest experience in 
>>> the parks. 3d printers in space can manufacture things in space (at 
>>> international space station now)
>>>  Autonomous vehicles. Insurance acne premiums down 90% ? Impact of 
>>> autonomous vehicles leads to using transportations as a service rather than 
>>> owning a personal car. Amazon, Google, may automotive companies working on 
>>> this technology.
>>>  Internet of things - 7.3 billion SIM cards, 7.2 billion humans. 50 billion 
>>> devices on Internet by 2020. All generating enormous amounts of data. Only 
>>> 1 percent of this is being analyzed. The old ways of managing this many 
>>> devices will NOT scale to this number of Devices. Trouble tickets won't do 
>>> it.
>>>  Two speeds of IT: Big machines with centralized processing will be 
>>> enormous. Cost of compute reduces by 33%/year, network speed down 28/year. 
>>> IT operations cost, however, not declining. Second speed is IT operations 
>>> speed. Intertia of the organization itself limits the speed at which new 
>>> concepts can be explored and deployed. IT may be overwhelmed by volume of 
>>> data and processing which is necessitated by Internet of things. IT 
>>> management of processes must happen and cannot be accomplished by 
>>> traditional organizational structures. Must have an integrated strategy to 
>>> adjust for both volume of data/processing strength and organization of 
>>> processes and procedures to handle the evolution.
>>>  Industrial IT and Innovation IT
>>>  Bring IT to Life
>>> Intuitive solutions
>>> High speed innovation
>>> Industrialized solutions
>>> 
>>> MyIT now has > 1 million users
>>> SmartIT - new interface for IT staff service management users
>>> TrueSight - new methods of analysis for performance and availability issues
>>> SmartFlows - process management for service restoration including self 
>>> service and knowledge management
>>> 
>>> Welcome to a New era in IT, to a new BMC, and to Engage
>>> 
>>> More to come Next:
>>> 
>>> Paul Appleby talk about Transforming The Digital Enterprise
>>> 
>>> Our lives are changing, Paul travels a lot, subscribes to technologies like 
>>> Skype which allow him to leverage available services to help him live the 
>>> life he wishes. Challenge with this how are these compelling and 
>>> transformational services delivered?
>>> 
>>> Most companies are living in the eras of data processing, process 
>>> automation and the cloud/Social/'Mobile/Connected world, all at the same 
>>> time. Example in a telecommunications provided: Customer billing data is on 
>>> mainframes at at data center, but end user provisioning is cloud and 
>>> scattered and somewhat chaotic.b
>>> 
>>> Video demonstrates share, touch, work and discover.  Introducing "Living IT 
>>> from BMC," I assume this is a commercial. 
>>> 
>>>

Re: ENGAGE 2014 Commentary

[arslist]

As long as we are dealing with serious stuff, Thursday is declared official
Hawaii shirt day for those that brought them, since there is no WWRUG Award
session and that would normally be Thursday.

Just had a tremendous, if not quite organized, evening with engineering in
which I had my first serious question in years answered! They were still
going strong at almost 10pm.

Also, DISCLAIMER: Note, those twinkies have BMC logos on them, they are not
the Canadian Twinkies, I did not bring them, nor did I throw or condone the
throwing of them at a time that many were not prepared or expecting them. I
wholeheartedly support the concept, but a heads up first would have been a
good part of the process. Then those that didn't know what to expect could
of turned to those of us in the know and ask and we could have said: "just
duck"

Well okay, I did throw two, but that was to known people that knew to expect
them.

Dan

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Doug Blair
Sent: October 14, 2014 7:43 PM
To: arslist@ARSLIST.ORG
Subject: Re: ENGAGE 2014 Commentary


Some things never change :-)



___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers
Are, and have been for 20 years"

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
"Where the Answers Are, and have been for 20 years"

Re: ENGAGE 2014 Commentary

[Blairing]

Twinkies appeared at the Evening with Engineering, rebranded Evening With The 
Experts. This was split into three venues (adjacent rooms separated by folding 
walls). One dealt with most products in the Remedy architecture, one with 
Control-M and friends, and one with... Uh Something else that I somehow 
didn't get around to visiting :-)

No one seems to know where the Twinkies came from, though some appeared to 
descend from twhe very heavens at great speed. They are not the Canadian 
variation, nor do they have Elvish qualities. They have the same timeless, 
indestructible, permanent characteristics that we have come to expect from... 
whatever the heck these things are

This evening's event was wonderfully successful. The promise was made that no 
one leaves with unanswered questions, and things were still going strong when I 
left after 10pm.

I should also mention that the 5:30 "pub crawl" was more like a stroll than a 
crawl, and that the location was the technology showcase. Don't worry. Be hoppy.

You are hereby gently reminded that there's a video feed of the Next Big Thing 
Wednesday at Noon EDT, 11AM CDT, 10AM MDT and 9 AM PDT.  If you're not 
registered, try this:

http://www.bmc.com/forms/ITSM-Remedy-SmartITVideoLaunch-Engage-Oct15.html

Doug

--
Doug Blair
+1 224-558-5462

Sent from my iPad Air
Auto-corrected typos, misspellings and non-sequiturs are gratefully attributed 
to Steve Jobs :-)

> On Oct 14, 2014, at 9:21 PM, Howard Richter  wrote:
> 
> Where were those hiding ?
> 
> Sent from my iPhone 5
> 
>> On Oct 14, 2014, at 7:43 PM, Doug Blair  wrote:
>> 
>> 
>> Some things never change :-)
>> 
>> 
>> ___
>> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
>> "Where the Answers Are, and have been for 20 years"
>> 
>> 
>> 
>> Doug
>> 
>> --
>> Doug Blair
>> +1 224-558-5462
>> 
>> Sent from my iPhone6+
>> Auto-corrected typos, misspellings and non-sequiturs are gratefully 
>> attributed to Steve Jobs :-)
>> 
>>> On Oct 14, 2014, at 12:13 PM, Scott Philben  wrote:
>>> 
>>> If you have s session in Southern Hemisphere III, bring a sweater. It's 
>>> freezing in here. 
>>> 
>>> Sent from my iPhone
>>> 
 On Oct 14, 2014, at 10:34, Blairing  wrote:
 
 From the opening Keynote. Just my notes, no editing allowed! From the 
 Keynote opening BMC Engage 2014
 
 Introduction film by Steven Hawking,
> 

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
"Where the Answers Are, and have been for 20 years"

Re: ENGAGE 2014 Commentary

[Blairing]

I love it. Hawaiian shirts in Florida is "serious."

Today is intense. No morning keynote, right into sessions at 8:00 AM, with the 
SmartIT launch in 3 hours. Be sure to watch! For what it's worth, I've seen 
some material which amounts to a preview of the launch, and it will be worth 
getting your managers to watch!

Doug

--
Doug Blair
+1 224-558-5462

Sent from my iPad Air
Auto-corrected typos, misspellings and non-sequiturs are gratefully attributed 
to Steve Jobs :-)

> On Oct 14, 2014, at 10:30 PM, arslist  wrote:
> 
> As long as we are dealing with serious stuff, Thursday is declared official
> Hawaii shirt day for those that brought them, since there is no WWRUG Award
> session and that would normally be Thursday.
> 
> Just had a tremendous, if not quite organized, evening with engineering in
> which I had my first serious question in years answered! They were still
> going strong at almost 10pm.
> 
> Also, DISCLAIMER: Note, those twinkies have BMC logos on them, they are not
> the Canadian Twinkies, I did not bring them, nor did I throw or condone the
> throwing of them at a time that many were not prepared or expecting them. I
> wholeheartedly support the concept, but a heads up first would have been a
> good part of the process. Then those that didn't know what to expect could
> of turned to those of us in the know and ask and we could have said: "just
> duck"
> 
> Well okay, I did throw two, but that was to known people that knew to expect
> them.
> 
> Dan
> 
> -Original Message-
> From: Action Request System discussion list(ARSList)
> [mailto:arslist@ARSLIST.ORG] On Behalf Of Doug Blair
> Sent: October 14, 2014 7:43 PM
> To: arslist@ARSLIST.ORG
> Subject: Re: ENGAGE 2014 Commentary
> 
> 
> Some things never change :-)
> 
> 
> 
> ___
> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers
> Are, and have been for 20 years"
> 
> ___
> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
> "Where the Answers Are, and have been for 20 years"
> 

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
"Where the Answers Are, and have been for 20 years"

Re: ENGAGE 2014 Commentary

[Joe D'Souza]

Is that the launch that will be streamed live on video?

Cheers

Joe


-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Blairing
Sent: Wednesday, October 15, 2014 9:01 AM
To: arslist@ARSLIST.ORG
Subject: Re: ENGAGE 2014 Commentary

I love it. Hawaiian shirts in Florida is "serious."

Today is intense. No morning keynote, right into sessions at 8:00 AM, with
the SmartIT launch in 3 hours. Be sure to watch! For what it's worth, I've
seen some material which amounts to a preview of the launch, and it will be
worth getting your managers to watch!

Doug

--
Doug Blair
+1 224-558-5462

Sent from my iPad Air
Auto-corrected typos, misspellings and non-sequiturs are gratefully
attributed to Steve Jobs :-)

> On Oct 14, 2014, at 10:30 PM, arslist  wrote:
> 
> As long as we are dealing with serious stuff, Thursday is declared
official
> Hawaii shirt day for those that brought them, since there is no WWRUG
Award
> session and that would normally be Thursday.
> 
> Just had a tremendous, if not quite organized, evening with engineering in
> which I had my first serious question in years answered! They were still
> going strong at almost 10pm.
> 
> Also, DISCLAIMER: Note, those twinkies have BMC logos on them, they are
not
> the Canadian Twinkies, I did not bring them, nor did I throw or condone
the
> throwing of them at a time that many were not prepared or expecting them.
I
> wholeheartedly support the concept, but a heads up first would have been a
> good part of the process. Then those that didn't know what to expect could
> of turned to those of us in the know and ask and we could have said: "just
> duck"
> 
> Well okay, I did throw two, but that was to known people that knew to
expect
> them.
> 
> Dan
> 
> -Original Message-
> From: Action Request System discussion list(ARSList)
> [mailto:arslist@ARSLIST.ORG] On Behalf Of Doug Blair
> Sent: October 14, 2014 7:43 PM
> To: arslist@ARSLIST.ORG
> Subject: Re: ENGAGE 2014 Commentary
> 
> 
> Some things never change :-)
> 
> 
>

> ___
> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the
Answers
> Are, and have been for 20 years"
> 
>

___
> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
> "Where the Answers Are, and have been for 20 years"
> 


___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
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"Where the Answers Are, and have been for 20 years"

Re: ENGAGE 2014 Commentary

[Shellman, David]

Yes

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Joe D'Souza
Sent: Wednesday, October 15, 2014 11:04 AM
To: arslist@ARSLIST.ORG
Subject: Re: ENGAGE 2014 Commentary

Is that the launch that will be streamed live on video?

Cheers

Joe


-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Blairing
Sent: Wednesday, October 15, 2014 9:01 AM
To: arslist@ARSLIST.ORG
Subject: Re: ENGAGE 2014 Commentary

I love it. Hawaiian shirts in Florida is "serious."

Today is intense. No morning keynote, right into sessions at 8:00 AM, with the 
SmartIT launch in 3 hours. Be sure to watch! For what it's worth, I've seen 
some material which amounts to a preview of the launch, and it will be worth 
getting your managers to watch!

Doug

--
Doug Blair
+1 224-558-5462

Sent from my iPad Air
Auto-corrected typos, misspellings and non-sequiturs are gratefully attributed 
to Steve Jobs :-)

> On Oct 14, 2014, at 10:30 PM, arslist  wrote:
> 
> As long as we are dealing with serious stuff, Thursday is declared
official
> Hawaii shirt day for those that brought them, since there is no WWRUG
Award
> session and that would normally be Thursday.
> 
> Just had a tremendous, if not quite organized, evening with 
> engineering in which I had my first serious question in years 
> answered! They were still going strong at almost 10pm.
> 
> Also, DISCLAIMER: Note, those twinkies have BMC logos on them, they 
> are
not
> the Canadian Twinkies, I did not bring them, nor did I throw or 
> condone
the
> throwing of them at a time that many were not prepared or expecting them.
I
> wholeheartedly support the concept, but a heads up first would have 
> been a good part of the process. Then those that didn't know what to 
> expect could of turned to those of us in the know and ask and we could 
> have said: "just duck"
> 
> Well okay, I did throw two, but that was to known people that knew to
expect
> them.
> 
> Dan
> 
> -Original Message-
> From: Action Request System discussion list(ARSList) 
> [mailto:arslist@ARSLIST.ORG] On Behalf Of Doug Blair
> Sent: October 14, 2014 7:43 PM
> To: arslist@ARSLIST.ORG
> Subject: Re: ENGAGE 2014 Commentary
> 
> 
> Some things never change :-)
> 
> 
>

> ___
> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the
Answers
> Are, and have been for 20 years"
> 
>

___
> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the 
> Answers Are, and have been for 20 years"
> 


___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers 
Are, and have been for 20 years"

___
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Are, and have been for 20 years"

___
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"Where the Answers Are, and have been for 20 years"

Re: ENGAGE 2014 Commentary

[Blairing]

Yes, it WAS. Sat in the front row... With a box lunch... Just behind the 
audience mic, and I didn't want to munch my salad for all of you to hear. :-)

Not sure how much of the pageantry in the room was sent live to the net, but I 
can vouch that the demos on the iPad were indeed on the iPad on stage, and 
another person typed the responses live. The idea of being able to do the bar 
code read from your iPad (finally! Someone has done this!) ranks high in my 
list. After the demos there was a panel taking live questions from the 
audience, they're out in the hallway still talking to some.

I got a chance to be a beta tester for future versions of SmartIT (one of the 
session rooms is a testing lab). Sorry, no details to post. But it was a very 
cool experience to have some input into the design process.

The more I see of SmartIT, the more I am convinced that this is the logical 
next phase of the client, with the potential to make the current web clients go 
away. The framework is flexible, adaptable, taking advantage of the devices we 
all carry around anyway, using their built in capabilities (maps for example) 
as one would naturally expect. As of today there are three different "personas" 
for which the SmartIT client has been designed, but there are more on the way. 
An iPhone/Android phone app is also in the pipeline. Very excited about this

Back to more sessions now

Doug

--
Doug Blair
+1 224-558-5462

Sent from my iPad Air
Auto-corrected typos, misspellings and non-sequiturs are gratefully attributed 
to Steve Jobs :-)

> On Oct 15, 2014, at 11:10 AM, Shellman, David  wrote:
> 
> Yes
> 
> -Original Message-
> From: Action Request System discussion list(ARSList) 
> [mailto:arslist@ARSLIST.ORG] On Behalf Of Joe D'Souza
> Sent: Wednesday, October 15, 2014 11:04 AM
> To: arslist@ARSLIST.ORG
> Subject: Re: ENGAGE 2014 Commentary
> 
> Is that the launch that will be streamed live on video?
> 
> Cheers
> 
> Joe
> 
> 
> -Original Message-
> From: Action Request System discussion list(ARSList) 
> [mailto:arslist@ARSLIST.ORG] On Behalf Of Blairing
> Sent: Wednesday, October 15, 2014 9:01 AM
> To: arslist@ARSLIST.ORG
> Subject: Re: ENGAGE 2014 Commentary
> 
> I love it. Hawaiian shirts in Florida is "serious."
> 
> Today is intense. No morning keynote, right into sessions at 8:00 AM, with 
> the SmartIT launch in 3 hours. Be sure to watch! For what it's worth, I've 
> seen some material which amounts to a preview of the launch, and it will be 
> worth getting your managers to watch!
> 
> Doug
> 
> --
> Doug Blair
> +1 224-558-5462
> 
> Sent from my iPad Air
> Auto-corrected typos, misspellings and non-sequiturs are gratefully 
> attributed to Steve Jobs :-)
> 
>> On Oct 14, 2014, at 10:30 PM, arslist  wrote:
>> 
>> As long as we are dealing with serious stuff, Thursday is declared
> official
>> Hawaii shirt day for those that brought them, since there is no WWRUG
> Award
>> session and that would normally be Thursday.
>> 
>> Just had a tremendous, if not quite organized, evening with 
>> engineering in which I had my first serious question in years 
>> answered! They were still going strong at almost 10pm.
>> 
>> Also, DISCLAIMER: Note, those twinkies have BMC logos on them, they 
>> are
> not
>> the Canadian Twinkies, I did not bring them, nor did I throw or 
>> condone
> the
>> throwing of them at a time that many were not prepared or expecting them.
> I
>> wholeheartedly support the concept, but a heads up first would have 
>> been a good part of the process. Then those that didn't know what to 
>> expect could of turned to those of us in the know and ask and we could 
>> have said: "just duck"
>> 
>> Well okay, I did throw two, but that was to known people that knew to
> expect
>> them.
>> 
>> Dan
>> 
>> -Original Message-
>> From: Action Request System discussion list(ARSList) 
>> [mailto:arslist@ARSLIST.ORG] On Behalf Of Doug Blair
>> Sent: October 14, 2014 7:43 PM
>> To: arslist@ARSLIST.ORG
>> Subject: Re: ENGAGE 2014 Commentary
>> 
>> 
>> Some things never change :-)
> 
>> ___
>> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the
> Answers
>> Are, and have been for 20 years"
> 
> ___
>> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the 
>> Answers Are, and have been for 20 years"
> 
> ___

Re: ENGAGE 2014 Commentary

[Shellman, David]

Being actually able to use iDevice is absolutely wonderful.  Especially for an 
application that doesn't require an extra cost.

Dave
-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Blairing
Sent: Wednesday, October 15, 2014 1:29 PM
To: arslist@ARSLIST.ORG
Subject: Re: ENGAGE 2014 Commentary

Yes, it WAS. Sat in the front row... With a box lunch... Just behind the 
audience mic, and I didn't want to munch my salad for all of you to hear. :-)

Not sure how much of the pageantry in the room was sent live to the net, but I 
can vouch that the demos on the iPad were indeed on the iPad on stage, and 
another person typed the responses live. The idea of being able to do the bar 
code read from your iPad (finally! Someone has done this!) ranks high in my 
list. After the demos there was a panel taking live questions from the 
audience, they're out in the hallway still talking to some.

I got a chance to be a beta tester for future versions of SmartIT (one of the 
session rooms is a testing lab). Sorry, no details to post. But it was a very 
cool experience to have some input into the design process.

The more I see of SmartIT, the more I am convinced that this is the logical 
next phase of the client, with the potential to make the current web clients go 
away. The framework is flexible, adaptable, taking advantage of the devices we 
all carry around anyway, using their built in capabilities (maps for example) 
as one would naturally expect. As of today there are three different "personas" 
for which the SmartIT client has been designed, but there are more on the way. 
An iPhone/Android phone app is also in the pipeline. Very excited about this

Back to more sessions now

Doug

--
Doug Blair
+1 224-558-5462

Sent from my iPad Air
Auto-corrected typos, misspellings and non-sequiturs are gratefully attributed 
to Steve Jobs :-)

> On Oct 15, 2014, at 11:10 AM, Shellman, David  wrote:
> 
> Yes
> 
> -Original Message-
> From: Action Request System discussion list(ARSList) 
> [mailto:arslist@ARSLIST.ORG] On Behalf Of Joe D'Souza
> Sent: Wednesday, October 15, 2014 11:04 AM
> To: arslist@ARSLIST.ORG
> Subject: Re: ENGAGE 2014 Commentary
> 
> Is that the launch that will be streamed live on video?
> 
> Cheers
> 
> Joe
> 
> 
> -Original Message-
> From: Action Request System discussion list(ARSList) 
> [mailto:arslist@ARSLIST.ORG] On Behalf Of Blairing
> Sent: Wednesday, October 15, 2014 9:01 AM
> To: arslist@ARSLIST.ORG
> Subject: Re: ENGAGE 2014 Commentary
> 
> I love it. Hawaiian shirts in Florida is "serious."
> 
> Today is intense. No morning keynote, right into sessions at 8:00 AM, with 
> the SmartIT launch in 3 hours. Be sure to watch! For what it's worth, I've 
> seen some material which amounts to a preview of the launch, and it will be 
> worth getting your managers to watch!
> 
> Doug
> 
> --
> Doug Blair
> +1 224-558-5462
> 
> Sent from my iPad Air
> Auto-corrected typos, misspellings and non-sequiturs are gratefully 
> attributed to Steve Jobs :-)
> 
>> On Oct 14, 2014, at 10:30 PM, arslist  wrote:
>> 
>> As long as we are dealing with serious stuff, Thursday is declared
> official
>> Hawaii shirt day for those that brought them, since there is no WWRUG
> Award
>> session and that would normally be Thursday.
>> 
>> Just had a tremendous, if not quite organized, evening with 
>> engineering in which I had my first serious question in years 
>> answered! They were still going strong at almost 10pm.
>> 
>> Also, DISCLAIMER: Note, those twinkies have BMC logos on them, they 
>> are
> not
>> the Canadian Twinkies, I did not bring them, nor did I throw or 
>> condone
> the
>> throwing of them at a time that many were not prepared or expecting them.
> I
>> wholeheartedly support the concept, but a heads up first would have 
>> been a good part of the process. Then those that didn't know what to 
>> expect could of turned to those of us in the know and ask and we 
>> could have said: "just duck"
>> 
>> Well okay, I did throw two, but that was to known people that knew to
> expect
>> them.
>> 
>> Dan
>> 
>> -Original Message-
>> From: Action Request System discussion list(ARSList) 
>> [mailto:arslist@ARSLIST.ORG] On Behalf Of Doug Blair
>> Sent: October 14, 2014 7:43 PM
>> To: arslist@ARSLIST.ORG
>> Subject: Re: ENGAGE 2014 Commentary
>> 
>> 
>> Some things never change :-)
> __
> __
>> ___
>> UNSUBSCRIBE or access A

Re: ENGAGE 2014 Commentary

[Thad Esser]

Does anyone know if that presentation was recorded (none of the
communications I've seen say yeah or nay)?  I had bandwidth issues and
missed some of it.  I'd also like to share it around here.

Thanks,
Thad

On Wed, Oct 15, 2014 at 10:28 AM, Blairing  wrote:

> Yes, it WAS. Sat in the front row... With a box lunch... Just behind the
> audience mic, and I didn't want to munch my salad for all of you to hear.
> :-)
>
> Not sure how much of the pageantry in the room was sent live to the net,
> but I can vouch that the demos on the iPad were indeed on the iPad on
> stage, and another person typed the responses live. The idea of being able
> to do the bar code read from your iPad (finally! Someone has done this!)
> ranks high in my list. After the demos there was a panel taking live
> questions from the audience, they're out in the hallway still talking to
> some.
>
> I got a chance to be a beta tester for future versions of SmartIT (one of
> the session rooms is a testing lab). Sorry, no details to post. But it was
> a very cool experience to have some input into the design process.
>
> The more I see of SmartIT, the more I am convinced that this is the
> logical next phase of the client, with the potential to make the current
> web clients go away. The framework is flexible, adaptable, taking advantage
> of the devices we all carry around anyway, using their built in
> capabilities (maps for example) as one would naturally expect. As of today
> there are three different "personas" for which the SmartIT client has been
> designed, but there are more on the way. An iPhone/Android phone app is
> also in the pipeline. Very excited about this
>
> Back to more sessions now
>
> Doug
>
> --
> Doug Blair
> +1 224-558-5462
>
> Sent from my iPad Air
> Auto-corrected typos, misspellings and non-sequiturs are gratefully
> attributed to Steve Jobs :-)
>
> > On Oct 15, 2014, at 11:10 AM, Shellman, David 
> wrote:
> >
> > Yes
> >
> > -Original Message-
> > From: Action Request System discussion list(ARSList) [mailto:
> arslist@ARSLIST.ORG] On Behalf Of Joe D'Souza
> > Sent: Wednesday, October 15, 2014 11:04 AM
> > To: arslist@ARSLIST.ORG
> > Subject: Re: ENGAGE 2014 Commentary
> >
> > Is that the launch that will be streamed live on video?
> >
> > Cheers
> >
> > Joe
> >
> >
> > -Original Message-
> > From: Action Request System discussion list(ARSList) [mailto:
> arslist@ARSLIST.ORG] On Behalf Of Blairing
> > Sent: Wednesday, October 15, 2014 9:01 AM
> > To: arslist@ARSLIST.ORG
> > Subject: Re: ENGAGE 2014 Commentary
> >
> > I love it. Hawaiian shirts in Florida is "serious."
> >
> > Today is intense. No morning keynote, right into sessions at 8:00 AM,
> with the SmartIT launch in 3 hours. Be sure to watch! For what it's worth,
> I've seen some material which amounts to a preview of the launch, and it
> will be worth getting your managers to watch!
> >
> > Doug
> >
> > --
> > Doug Blair
> > +1 224-558-5462
> >
> > Sent from my iPad Air
> > Auto-corrected typos, misspellings and non-sequiturs are gratefully
> attributed to Steve Jobs :-)
> >
> >> On Oct 14, 2014, at 10:30 PM, arslist  wrote:
> >>
> >> As long as we are dealing with serious stuff, Thursday is declared
> > official
> >> Hawaii shirt day for those that brought them, since there is no WWRUG
> > Award
> >> session and that would normally be Thursday.
> >>
> >> Just had a tremendous, if not quite organized, evening with
> >> engineering in which I had my first serious question in years
> >> answered! They were still going strong at almost 10pm.
> >>
> >> Also, DISCLAIMER: Note, those twinkies have BMC logos on them, they
> >> are
> > not
> >> the Canadian Twinkies, I did not bring them, nor did I throw or
> >> condone
> > the
> >> throwing of them at a time that many were not prepared or expecting
> them.
> > I
> >> wholeheartedly support the concept, but a heads up first would have
> >> been a good part of the process. Then those that didn't know what to
> >> expect could of turned to those of us in the know and ask and we could
> >> have said: "just duck"
> >>
> >> Well okay, I did throw two, but that was to known people that knew to
> > expect
> >> them.
> >>
> >> Dan
> >>
> >> -Original Message-

Re: ENGAGE 2014 Commentary

[Kemes, Lisa A DLA CTR INFORMATION OPERATIONS]

There's a Connect with Remedy series Webinar coming up next Wednesday.  I think 
you could find registration link out on BMC Communities.  

Topic: Connect with Remedy - Smart IT: New ITSM User Experience and Technical 
Review Webinar
Host: Gregory Kiyoi
Date and Time:
Wednesday, October 22, 2014 8:00 am, Pacific Daylight Time (San Francisco, 
GMT-07:00)
Wednesday, October 22, 2014 11:00 am, Eastern Daylight Time (New York, 
GMT-04:00)

I'll try to dig up the registration link.

Lisa

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Thad Esser
Sent: Wednesday, October 15, 2014 1:38 PM
To: arslist@ARSLIST.ORG
Subject: Re: ENGAGE 2014 Commentary

** 
Does anyone know if that presentation was recorded (none of the communications 
I've seen say yeah or nay)?  I had bandwidth issues and missed some of it.  I'd 
also like to share it around here.

Thanks,
Thad

On Wed, Oct 15, 2014 at 10:28 AM, Blairing  wrote:


Yes, it WAS. Sat in the front row... With a box lunch... Just behind 
the audience mic, and I didn't want to munch my salad for all of you to hear. 
:-)

Not sure how much of the pageantry in the room was sent live to the 
net, but I can vouch that the demos on the iPad were indeed on the iPad on 
stage, and another person typed the responses live. The idea of being able to 
do the bar code read from your iPad (finally! Someone has done this!) ranks 
high in my list. After the demos there was a panel taking live questions from 
the audience, they're out in the hallway still talking to some.

I got a chance to be a beta tester for future versions of SmartIT (one 
of the session rooms is a testing lab). Sorry, no details to post. But it was a 
very cool experience to have some input into the design process.

The more I see of SmartIT, the more I am convinced that this is the 
logical next phase of the client, with the potential to make the current web 
clients go away. The framework is flexible, adaptable, taking advantage of the 
devices we all carry around anyway, using their built in capabilities (maps for 
example) as one would naturally expect. As of today there are three different 
"personas" for which the SmartIT client has been designed, but there are more 
on the way. An iPhone/Android phone app is also in the pipeline. Very excited 
about this

Back to more sessions now

Doug

--
Doug Blair
+1 224-558-5462  

Sent from my iPad Air
Auto-corrected typos, misspellings and non-sequiturs are gratefully 
attributed to Steve Jobs :-)


> On Oct 15, 2014, at 11:10 AM, Shellman, David  
wrote:
>
> Yes
>
> -Original Message-
> From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Joe D'Souza
> Sent: Wednesday, October 15, 2014 11:04 AM
    > To: arslist@ARSLIST.ORG
> Subject: Re: ENGAGE 2014 Commentary
>
> Is that the launch that will be streamed live on video?
>
> Cheers
>
> Joe
>
>
> -Original Message-
> From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Blairing
    > Sent: Wednesday, October 15, 2014 9:01 AM
> To: arslist@ARSLIST.ORG
> Subject: Re: ENGAGE 2014 Commentary
>
> I love it. Hawaiian shirts in Florida is "serious."
>
> Today is intense. No morning keynote, right into sessions at 8:00 AM, 
with the SmartIT launch in 3 hours. Be sure to watch! For what it's worth, I've 
seen some material which amounts to a preview of the launch, and it will be 
worth getting your managers to watch!
>
> Doug
>
> --
> Doug Blair
> +1 224-558-5462  
>
> Sent from my iPad Air
> Auto-corrected typos, misspellings and non-sequiturs are gratefully 
attributed to Steve Jobs :-)
>
>> On Oct 14, 2014, at 10:30 PM, arslist  wrote:
>>
>> As long as we are dealing with serious stuff, Thursday is declared
> official
>> Hawaii shirt day for those that brought them, since there is no WWRUG
> Award
>> session and that would normally be Thursday.
>>
>> Just had a tremendous, if not quite organized, evening with
>> engineering in which I had my first serious question in years
>> answered! They were still going strong at almost 10pm.
>>
>> Also, DISCLAIMER: Note, thos

Re: ENGAGE 2014 Commentary

[Thad Esser]

Thanks Lisa, I'm signed up for that one too.  Since the one next week says
"technical review", I didn't think it'd be good to share with
manager-types.  I guess we'll see.

Thanks again,
Thad

On Wed, Oct 15, 2014 at 10:55 AM, Kemes, Lisa A DLA CTR INFORMATION
OPERATIONS  wrote:

> There's a Connect with Remedy series Webinar coming up next Wednesday.  I
> think you could find registration link out on BMC Communities.
>
> Topic: Connect with Remedy - Smart IT: New ITSM User Experience and
> Technical Review Webinar
> Host: Gregory Kiyoi
> Date and Time:
> Wednesday, October 22, 2014 8:00 am, Pacific Daylight Time (San Francisco,
> GMT-07:00)
> Wednesday, October 22, 2014 11:00 am, Eastern Daylight Time (New York,
> GMT-04:00)
>
> I'll try to dig up the registration link.
>
> Lisa
>
> -Original Message-
> From: Action Request System discussion list(ARSList) [mailto:
> arslist@ARSLIST.ORG] On Behalf Of Thad Esser
> Sent: Wednesday, October 15, 2014 1:38 PM
> To: arslist@ARSLIST.ORG
> Subject: Re: ENGAGE 2014 Commentary
>
> **
> Does anyone know if that presentation was recorded (none of the
> communications I've seen say yeah or nay)?  I had bandwidth issues and
> missed some of it.  I'd also like to share it around here.
>
> Thanks,
> Thad
>
> On Wed, Oct 15, 2014 at 10:28 AM, Blairing  wrote:
>
>
> Yes, it WAS. Sat in the front row... With a box lunch... Just
> behind the audience mic, and I didn't want to munch my salad for all of you
> to hear. :-)
>
> Not sure how much of the pageantry in the room was sent live to
> the net, but I can vouch that the demos on the iPad were indeed on the iPad
> on stage, and another person typed the responses live. The idea of being
> able to do the bar code read from your iPad (finally! Someone has done
> this!) ranks high in my list. After the demos there was a panel taking live
> questions from the audience, they're out in the hallway still talking to
> some.
>
> I got a chance to be a beta tester for future versions of SmartIT
> (one of the session rooms is a testing lab). Sorry, no details to post. But
> it was a very cool experience to have some input into the design process.
>
> The more I see of SmartIT, the more I am convinced that this is
> the logical next phase of the client, with the potential to make the
> current web clients go away. The framework is flexible, adaptable, taking
> advantage of the devices we all carry around anyway, using their built in
> capabilities (maps for example) as one would naturally expect. As of today
> there are three different "personas" for which the SmartIT client has been
> designed, but there are more on the way. An iPhone/Android phone app is
> also in the pipeline. Very excited about this
>
> Back to more sessions now
>
> Doug
>
> --
> Doug Blair
> +1 224-558-5462 
>
> Sent from my iPad Air
> Auto-corrected typos, misspellings and non-sequiturs are
> gratefully attributed to Steve Jobs :-)
>
>
> > On Oct 15, 2014, at 11:10 AM, Shellman, David <
> dave.shell...@te.com> wrote:
> >
>     > Yes
> >
> > -Original Message-
> > From: Action Request System discussion list(ARSList) [mailto:
> arslist@ARSLIST.ORG] On Behalf Of Joe D'Souza
> > Sent: Wednesday, October 15, 2014 11:04 AM
> > To: arslist@ARSLIST.ORG
> > Subject: Re: ENGAGE 2014 Commentary
> >
> > Is that the launch that will be streamed live on video?
> >
> > Cheers
> >
> > Joe
> >
> >
> > -Original Message-
> > From: Action Request System discussion list(ARSList) [mailto:
> arslist@ARSLIST.ORG] On Behalf Of Blairing
> > Sent: Wednesday, October 15, 2014 9:01 AM
> > To: arslist@ARSLIST.ORG
> > Subject: Re: ENGAGE 2014 Commentary
> >
> > I love it. Hawaiian shirts in Florida is "serious."
> >
> > Today is intense. No morning keynote, right into sessions at
> 8:00 AM, with the SmartIT launch in 3 hours. Be sure to watch! For what
> it's worth, I've seen some material which amounts to a preview of the
> launch, and it will be worth getting your managers to watch!
> >
> > Doug
> >
> > --
> > Doug Blair
> > +1 224-558-5462 
> >
> > Sent from my iPad Air
>   

Re: ENGAGE 2014 Commentary

[Pierson, Shawn]

I'm curious about your comment, " An iPhone/Android phone app is also in the 
pipeline."  I thought it was already out, just not on the app stores yet?

I know next to nothing about iOS (and don't like it, personally) but in looking 
through the SmartIT zip files, which I haven't had a chance to install yet, 
I've MyIT.apk and Smart_IT.apk.  I may load them up in an android emulator and 
see if they do anything if I have free time this week.

Thanks,

Shawn Pierson
Remedy Developer | Energy Transfer


-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Blairing
Sent: Wednesday, October 15, 2014 12:29 PM
To: arslist@ARSLIST.ORG
Subject: Re: ENGAGE 2014 Commentary

Yes, it WAS. Sat in the front row... With a box lunch... Just behind the 
audience mic, and I didn't want to munch my salad for all of you to hear. :-)

Not sure how much of the pageantry in the room was sent live to the net, but I 
can vouch that the demos on the iPad were indeed on the iPad on stage, and 
another person typed the responses live. The idea of being able to do the bar 
code read from your iPad (finally! Someone has done this!) ranks high in my 
list. After the demos there was a panel taking live questions from the 
audience, they're out in the hallway still talking to some.

I got a chance to be a beta tester for future versions of SmartIT (one of the 
session rooms is a testing lab). Sorry, no details to post. But it was a very 
cool experience to have some input into the design process.

The more I see of SmartIT, the more I am convinced that this is the logical 
next phase of the client, with the potential to make the current web clients go 
away. The framework is flexible, adaptable, taking advantage of the devices we 
all carry around anyway, using their built in capabilities (maps for example) 
as one would naturally expect. As of today there are three different "personas" 
for which the SmartIT client has been designed, but there are more on the way. 
An iPhone/Android phone app is also in the pipeline. Very excited about this

Back to more sessions now

Doug

--
Doug Blair
+1 224-558-5462

Sent from my iPad Air
Auto-corrected typos, misspellings and non-sequiturs are gratefully attributed 
to Steve Jobs :-)

> On Oct 15, 2014, at 11:10 AM, Shellman, David  wrote:
>
> Yes
>
> -Original Message-
> From: Action Request System discussion list(ARSList)
> [mailto:arslist@ARSLIST.ORG] On Behalf Of Joe D'Souza
> Sent: Wednesday, October 15, 2014 11:04 AM
> To: arslist@ARSLIST.ORG
> Subject: Re: ENGAGE 2014 Commentary
>
> Is that the launch that will be streamed live on video?
>
> Cheers
>
> Joe
>
>
> -Original Message-
> From: Action Request System discussion list(ARSList)
> [mailto:arslist@ARSLIST.ORG] On Behalf Of Blairing
> Sent: Wednesday, October 15, 2014 9:01 AM
> To: arslist@ARSLIST.ORG
> Subject: Re: ENGAGE 2014 Commentary
>
> I love it. Hawaiian shirts in Florida is "serious."
>
> Today is intense. No morning keynote, right into sessions at 8:00 AM, with 
> the SmartIT launch in 3 hours. Be sure to watch! For what it's worth, I've 
> seen some material which amounts to a preview of the launch, and it will be 
> worth getting your managers to watch!
>
> Doug
>
> --
> Doug Blair
> +1 224-558-5462
>
> Sent from my iPad Air
> Auto-corrected typos, misspellings and non-sequiturs are gratefully
> attributed to Steve Jobs :-)
>
>> On Oct 14, 2014, at 10:30 PM, arslist  wrote:
>>
>> As long as we are dealing with serious stuff, Thursday is declared
> official
>> Hawaii shirt day for those that brought them, since there is no WWRUG
> Award
>> session and that would normally be Thursday.
>>
>> Just had a tremendous, if not quite organized, evening with
>> engineering in which I had my first serious question in years
>> answered! They were still going strong at almost 10pm.
>>
>> Also, DISCLAIMER: Note, those twinkies have BMC logos on them, they
>> are
> not
>> the Canadian Twinkies, I did not bring them, nor did I throw or
>> condone
> the
>> throwing of them at a time that many were not prepared or expecting them.
> I
>> wholeheartedly support the concept, but a heads up first would have
>> been a good part of the process. Then those that didn't know what to
>> expect could of turned to those of us in the know and ask and we
>> could have said: "just duck"
>>
>> Well okay, I did throw two, but that was to known people that knew to
> expect
>> them.
>>
>> Dan
>>
>> -Original Message-
>> From: Action Request System discussion list(ARSLis

Re: ENGAGE 2014 Commentary

[Doug Blair]

Shawn,

I am pretty sure that this release of SmartIT is for the tablets and (of 
course) web clients. I would be delighted to be wrong about this.

I'm still not sure which category my iPhone 6+ fits in. It barely fits in my 
pocket :-)

Technology Showcase has just closed. There are only 1 or 2 sessions left, then 
the great gathering of bus riders over to Universal for the JAM party tonight! 

Doug

--
Doug Blair
+1 224-558-5462

Sent from my iPhone6+
Auto-corrected typos, misspellings and non-sequiturs are gratefully attributed 
to Steve Jobs :-)

> On Oct 15, 2014, at 2:19 PM, Pierson, Shawn 
>  wrote:
> 
> I'm curious about your comment, " An iPhone/Android phone app is also in the 
> pipeline."  I thought it was already out, just not on the app stores yet?
> 
> I know next to nothing about iOS (and don't like it, personally) but in 
> looking through the SmartIT zip files, which I haven't had a chance to 
> install yet, I've MyIT.apk and Smart_IT.apk.  I may load them up in an 
> android emulator and see if they do anything if I have free time this week.
> 
> Thanks,
> 
> Shawn Pierson 
> Remedy Developer | Energy Transfer
> 
> 
> -Original Message-
> From: Action Request System discussion list(ARSList) 
> [mailto:arslist@ARSLIST.ORG] On Behalf Of Blairing
> Sent: Wednesday, October 15, 2014 12:29 PM
> To: arslist@ARSLIST.ORG
> Subject: Re: ENGAGE 2014 Commentary
> 
> Yes, it WAS. Sat in the front row... With a box lunch... Just behind the 
> audience mic, and I didn't want to munch my salad for all of you to hear. :-)
> 
> Not sure how much of the pageantry in the room was sent live to the net, but 
> I can vouch that the demos on the iPad were indeed on the iPad on stage, and 
> another person typed the responses live. The idea of being able to do the bar 
> code read from your iPad (finally! Someone has done this!) ranks high in my 
> list. After the demos there was a panel taking live questions from the 
> audience, they're out in the hallway still talking to some.
> 
> I got a chance to be a beta tester for future versions of SmartIT (one of the 
> session rooms is a testing lab). Sorry, no details to post. But it was a very 
> cool experience to have some input into the design process.
> 
> The more I see of SmartIT, the more I am convinced that this is the logical 
> next phase of the client, with the potential to make the current web clients 
> go away. The framework is flexible, adaptable, taking advantage of the 
> devices we all carry around anyway, using their built in capabilities (maps 
> for example) as one would naturally expect. As of today there are three 
> different "personas" for which the SmartIT client has been designed, but 
> there are more on the way. An iPhone/Android phone app is also in the 
> pipeline. Very excited about this
> 
> Back to more sessions now
> 
> Doug
> 
> --
> Doug Blair
> +1 224-558-5462
> 
> Sent from my iPad Air
> Auto-corrected typos, misspellings and non-sequiturs are gratefully 
> attributed to Steve Jobs :-)
> 
>> On Oct 15, 2014, at 11:10 AM, Shellman, David  wrote:
>> 
>> Yes
>> 
>> -Original Message-
>> From: Action Request System discussion list(ARSList) 
>> [mailto:arslist@ARSLIST.ORG] On Behalf Of Joe D'Souza
>> Sent: Wednesday, October 15, 2014 11:04 AM
>> To: arslist@ARSLIST.ORG
>> Subject: Re: ENGAGE 2014 Commentary
>> 
>> Is that the launch that will be streamed live on video?
>> 
>> Cheers
>> 
>> Joe
>> 
>> 
>> -Original Message-
>> From: Action Request System discussion list(ARSList) 
>> [mailto:arslist@ARSLIST.ORG] On Behalf Of Blairing
>> Sent: Wednesday, October 15, 2014 9:01 AM
>> To: arslist@ARSLIST.ORG
>> Subject: Re: ENGAGE 2014 Commentary
>> 
>> I love it. Hawaiian shirts in Florida is "serious."
>> 
>> Today is intense. No morning keynote, right into sessions at 8:00 AM, with 
>> the SmartIT launch in 3 hours. Be sure to watch! For what it's worth, I've 
>> seen some material which amounts to a preview of the launch, and it will be 
>> worth getting your managers to watch!
>> 
>> Doug
>> 
>> --
>> Doug Blair
>> +1 224-558-5462
>> 
>> Sent from my iPad Air
>> Auto-corrected typos, misspellings and non-sequiturs are gratefully 
>> attributed to Steve Jobs :-)
>> 
>>> On Oct 14, 2014, at 10:30 PM, arslist  wrote:
>>> 
>>> As long as we are dealing with serious stuff, Thursday is declared
>> official
>>> Hawaii shirt day for those that brou

Re: ENGAGE 2014 Commentary

[Joe D'Souza]

I had bandwith issues too while listening in while I was connected to the
internet over VPN as I was working from home at the same time so eventually
disconnected the stream. Too much going on with work which is why I skipped
this year.

A recording would be nice..

Cheers

Joe


-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Kemes, Lisa A DLA CTR INFORMATION
OPERATIONS
Sent: Wednesday, October 15, 2014 1:56 PM
To: arslist@ARSLIST.ORG
Subject: Re: ENGAGE 2014 Commentary

There's a Connect with Remedy series Webinar coming up next Wednesday.  I
think you could find registration link out on BMC Communities.  

Topic: Connect with Remedy - Smart IT: New ITSM User Experience and
Technical Review Webinar
Host: Gregory Kiyoi
Date and Time:
Wednesday, October 22, 2014 8:00 am, Pacific Daylight Time (San Francisco,
GMT-07:00)
Wednesday, October 22, 2014 11:00 am, Eastern Daylight Time (New York,
GMT-04:00)

I'll try to dig up the registration link.

Lisa

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Thad Esser
Sent: Wednesday, October 15, 2014 1:38 PM
To: arslist@ARSLIST.ORG
Subject: Re: ENGAGE 2014 Commentary

** 
Does anyone know if that presentation was recorded (none of the
communications I've seen say yeah or nay)?  I had bandwidth issues and
missed some of it.  I'd also like to share it around here.

Thanks,
Thad

On Wed, Oct 15, 2014 at 10:28 AM, Blairing  wrote:


Yes, it WAS. Sat in the front row... With a box lunch... Just behind
the audience mic, and I didn't want to munch my salad for all of you to
hear. :-)

Not sure how much of the pageantry in the room was sent live to the
net, but I can vouch that the demos on the iPad were indeed on the iPad on
stage, and another person typed the responses live. The idea of being able
to do the bar code read from your iPad (finally! Someone has done this!)
ranks high in my list. After the demos there was a panel taking live
questions from the audience, they're out in the hallway still talking to
some.

I got a chance to be a beta tester for future versions of SmartIT
(one of the session rooms is a testing lab). Sorry, no details to post. But
it was a very cool experience to have some input into the design process.

The more I see of SmartIT, the more I am convinced that this is the
logical next phase of the client, with the potential to make the current web
clients go away. The framework is flexible, adaptable, taking advantage of
the devices we all carry around anyway, using their built in capabilities
(maps for example) as one would naturally expect. As of today there are
three different "personas" for which the SmartIT client has been designed,
but there are more on the way. An iPhone/Android phone app is also in the
pipeline. Very excited about this

Back to more sessions now

Doug

--
Doug Blair
+1 224-558-5462  

Sent from my iPad Air
Auto-corrected typos, misspellings and non-sequiturs are gratefully
attributed to Steve Jobs :-)


> On Oct 15, 2014, at 11:10 AM, Shellman, David
 wrote:
>
> Yes
>
> -Original Message-
> From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Joe D'Souza
> Sent: Wednesday, October 15, 2014 11:04 AM
    > To: arslist@ARSLIST.ORG
> Subject: Re: ENGAGE 2014 Commentary
>
> Is that the launch that will be streamed live on video?
>
> Cheers
>
> Joe
>
>
> -Original Message-
> From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Blairing
    > Sent: Wednesday, October 15, 2014 9:01 AM
> To: arslist@ARSLIST.ORG
> Subject: Re: ENGAGE 2014 Commentary
>
> I love it. Hawaiian shirts in Florida is "serious."
>
> Today is intense. No morning keynote, right into sessions at 8:00
AM, with the SmartIT launch in 3 hours. Be sure to watch! For what it's
worth, I've seen some material which amounts to a preview of the launch, and
it will be worth getting your managers to watch!
>
> Doug
>
> --
> Doug Blair
> +1 224-558-5462  
>
> Sent from my iPad Air
> Auto-corrected typos, misspellings and non-sequiturs are
gratefully attributed to Steve Jobs :-)
>
>> On Oct 14, 2014, at 10:30 PM, arslist 
wrote:
>>
>> As long as we are dealing with serious stuff, 

Re: ENGAGE 2014 Commentary

[Jason Miller]

Regading JAM Party, it was a hit. I talked to many people that were
enjoying themselves (me included and I have been on a grumpy streak
lately). I think the only downside is there was a time limit since we had
to catch a bus back to the hotel. At WWRUG there may or may not have been
times when I was still socializing at 3 am.

Jason
On Oct 15, 2014 4:03 PM, "Doug Blair"  wrote:

> Shawn,
>
> I am pretty sure that this release of SmartIT is for the tablets and (of
> course) web clients. I would be delighted to be wrong about this.
>
> I'm still not sure which category my iPhone 6+ fits in. It barely fits in
> my pocket :-)
>
> Technology Showcase has just closed. There are only 1 or 2 sessions left,
> then the great gathering of bus riders over to Universal for the JAM party
> tonight!
>
> Doug
>
> --
> Doug Blair
> +1 224-558-5462
>
> Sent from my iPhone6+
> Auto-corrected typos, misspellings and non-sequiturs are gratefully
> attributed to Steve Jobs :-)
>
> > On Oct 15, 2014, at 2:19 PM, Pierson, Shawn <
> shawn.pier...@energytransfer.com> wrote:
> >
> > I'm curious about your comment, " An iPhone/Android phone app is also in
> the pipeline."  I thought it was already out, just not on the app stores
> yet?
> >
> > I know next to nothing about iOS (and don't like it, personally) but in
> looking through the SmartIT zip files, which I haven't had a chance to
> install yet, I've MyIT.apk and Smart_IT.apk.  I may load them up in an
> android emulator and see if they do anything if I have free time this week.
> >
> > Thanks,
> >
> > Shawn Pierson
> > Remedy Developer | Energy Transfer
> >
> >
> > -Original Message-----
> > From: Action Request System discussion list(ARSList) [mailto:
> arslist@ARSLIST.ORG] On Behalf Of Blairing
> > Sent: Wednesday, October 15, 2014 12:29 PM
> > To: arslist@ARSLIST.ORG
> > Subject: Re: ENGAGE 2014 Commentary
> >
> > Yes, it WAS. Sat in the front row... With a box lunch... Just behind the
> audience mic, and I didn't want to munch my salad for all of you to hear.
> :-)
> >
> > Not sure how much of the pageantry in the room was sent live to the net,
> but I can vouch that the demos on the iPad were indeed on the iPad on
> stage, and another person typed the responses live. The idea of being able
> to do the bar code read from your iPad (finally! Someone has done this!)
> ranks high in my list. After the demos there was a panel taking live
> questions from the audience, they're out in the hallway still talking to
> some.
> >
> > I got a chance to be a beta tester for future versions of SmartIT (one
> of the session rooms is a testing lab). Sorry, no details to post. But it
> was a very cool experience to have some input into the design process.
> >
> > The more I see of SmartIT, the more I am convinced that this is the
> logical next phase of the client, with the potential to make the current
> web clients go away. The framework is flexible, adaptable, taking advantage
> of the devices we all carry around anyway, using their built in
> capabilities (maps for example) as one would naturally expect. As of today
> there are three different "personas" for which the SmartIT client has been
> designed, but there are more on the way. An iPhone/Android phone app is
> also in the pipeline. Very excited about this
> >
> > Back to more sessions now
> >
> > Doug
> >
> > --
> > Doug Blair
> > +1 224-558-5462
> >
> > Sent from my iPad Air
> > Auto-corrected typos, misspellings and non-sequiturs are gratefully
> attributed to Steve Jobs :-)
> >
> >> On Oct 15, 2014, at 11:10 AM, Shellman, David 
> wrote:
> >>
> >> Yes
> >>
> >> -Original Message-
> >> From: Action Request System discussion list(ARSList)
> >> [mailto:arslist@ARSLIST.ORG] On Behalf Of Joe D'Souza
> >> Sent: Wednesday, October 15, 2014 11:04 AM
> >> To: arslist@ARSLIST.ORG
> >> Subject: Re: ENGAGE 2014 Commentary
> >>
> >> Is that the launch that will be streamed live on video?
> >>
> >> Cheers
> >>
> >> Joe
> >>
> >>
> >> -Original Message-
> >> From: Action Request System discussion list(ARSList)
> >> [mailto:arslist@ARSLIST.ORG] On Behalf Of Blairing
> >> Sent: Wednesday, October 15, 2014 9:01 AM
> >> To: arslist@ARSLIST.ORG
> >> Subject: Re: ENGAGE 2014 Commentary
> >>
> >> I love it. Hawaiian shirts in Florida is "serious."

Re: ENGAGE 2014 Commentary

[Doug Blair]

Dear Grumpy,

Happy, Sleepy and Doc missed you :-)


Doug

--
Doug Blair
+1 224-558-5462

Sent from my iPhone6+
Auto-corrected typos, misspellings and non-sequiturs are gratefully attributed 
to Steve Jobs :-)

> On Oct 16, 2014, at 12:09 AM, Jason Miller  wrote:
> 
> **
> Regading JAM Party, it was a hit. I talked to many people that were enjoying 
> themselves (me included and I have been on a grumpy streak lately). I think 
> the only downside is there was a time limit since we had to catch a bus back 
> to the hotel. At WWRUG there may or may not have been times when I was still 
> socializing at 3 am.
> 
> Jason

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Re: ENGAGE 2014 Commentary

[Blairing]

Today there are more breakout sessions, but there is also a closing keynote 
session for everyone. We're watching slide show of all the exciting character 
hugs from the party (Spider-Man, Captain America and numerous Marvel heroes 
were there)! A few scary pix taken from the Hulk roller coaster. And listening 
to Thunderstruck (reminds me of WWRUG12) at full concert volume The 
auditorium is full - had expected more people to have departed after the party.

Doug

--
Doug Blair
+1 224-558-5462

Sent from my iPad Air
Auto-corrected typos, misspellings and non-sequiturs are gratefully attributed 
to Steve Jobs :-)

> On Oct 16, 2014, at 12:09 AM, Jason Miller  wrote:
> 
> **
> Regading JAM Party, it was a hit. I talked to many people that were enjoying 
> themselves (me included and I have been on a grumpy streak lately). I think 
> the only downside is there was a time limit since we had to catch a bus back 
> to the hotel. At WWRUG there may or may not have been times when I was still 
> socializing at 3 am.
> 
> Jason
> 
>> On Oct 15, 2014 4:03 PM, "Doug Blair"  wrote:
>> Shawn,
>> 
>> I am pretty sure that this release of SmartIT is for the tablets and (of 
>> course) web clients. I would be delighted to be wrong about this.
>> 
>> I'm still not sure which category my iPhone 6+ fits in. It barely fits in my 
>> pocket :-)
>> 
>> Technology Showcase has just closed. There are only 1 or 2 sessions left, 
>> then the great gathering of bus riders over to Universal for the JAM party 
>> tonight!
>> 
>> Doug
>> 
>> --
>> Doug Blair
>> +1 224-558-5462
>> 
>> Sent from my iPhone6+
>> Auto-corrected typos, misspellings and non-sequiturs are gratefully 
>> attributed to Steve Jobs :-)
>> 
>> > On Oct 15, 2014, at 2:19 PM, Pierson, Shawn 
>> >  wrote:
>> >
>> > I'm curious about your comment, " An iPhone/Android phone app is also in 
>> > the pipeline."  I thought it was already out, just not on the app stores 
>> > yet?
>> >
>> > I know next to nothing about iOS (and don't like it, personally) but in 
>> > looking through the SmartIT zip files, which I haven't had a chance to 
>> > install yet, I've MyIT.apk and Smart_IT.apk.  I may load them up in an 
>> > android emulator and see if they do anything if I have free time this week.
>> >
>> > Thanks,
>> >
>> > Shawn Pierson
>> > Remedy Developer | Energy Transfer
>> >
>> >
>> > -Original Message-
>> > From: Action Request System discussion list(ARSList) 
>> > [mailto:arslist@ARSLIST.ORG] On Behalf Of Blairing
>> > Sent: Wednesday, October 15, 2014 12:29 PM
>> > To: arslist@ARSLIST.ORG
>> > Subject: Re: ENGAGE 2014 Commentary
>> >
>> > Yes, it WAS. Sat in the front row... With a box lunch... Just behind the 
>> > audience mic, and I didn't want to munch my salad for all of you to hear. 
>> > :-)
>> >
>> > Not sure how much of the pageantry in the room was sent live to the net, 
>> > but I can vouch that the demos on the iPad were indeed on the iPad on 
>> > stage, and another person typed the responses live. The idea of being able 
>> > to do the bar code read from your iPad (finally! Someone has done this!) 
>> > ranks high in my list. After the demos there was a panel taking live 
>> > questions from the audience, they're out in the hallway still talking to 
>> > some.
>> >
>> > I got a chance to be a beta tester for future versions of SmartIT (one of 
>> > the session rooms is a testing lab). Sorry, no details to post. But it was 
>> > a very cool experience to have some input into the design process.
>> >
>> > The more I see of SmartIT, the more I am convinced that this is the 
>> > logical next phase of the client, with the potential to make the current 
>> > web clients go away. The framework is flexible, adaptable, taking 
>> > advantage of the devices we all carry around anyway, using their built in 
>> > capabilities (maps for example) as one would naturally expect. As of today 
>> > there are three different "personas" for which the SmartIT client has been 
>> > designed, but there are more on the way. An iPhone/Android phone app is 
>> > also in the pipeline. Very excited about this
>> >
>> > Back to more sessions now
>> >
>> > Doug
>> >
>> > --
>> > Doug Blair
>> > +1 224-558-5462
>>

Re: ENGAGE 2014 Commentary

[Blairing]

Notes from the closing keynote, again my running notes, no editing.

Marketing VP Paul Appleby introduces futurist Tony Seba. 
Tony will speak about Disruption

Tony addresses the fact the disruption happens quickly. The car replaced the 
horse in New York (except for one in each of the picture) between 1900 and 
1913.  Cell phones accepted by 120 times more people than forecast by AT&T. 
Kodak went from 14B$ to bankruptcy in 12 years.

Why do smart people in smart companies consistently fail to see the future? It 
is usually the experts and the insiders who miss the effect of disruption.

Disruption from below

Disruptive products are initially less capable than the existing technology
They improve quality at a faster rates and displace the mainstream

Who would want a computer in their house? Print newspapers, digital 
photography, cellular telephony as examples of disruption from below

Disruption from above

Superiors products and services which are more capable are far more expensive 
at the start, these do not innovate or improve as rapidly, but they cut their 
costs dramatically and thus disrupt the market. Best example is Tesla Motors.

Big Bang disruption

Google maps disrupted Garmin, TomTom. Better product AND continuous innovation.

Exponential technologies

Moore's law: cost per technology, 1,000,000,000 x over 40 years, several 
examples for transistors, storage, images, network speed.

10 disruptive technologies

Internet of things - sensors 1000x in just 7 years. 1300 sensors per person per 
year
  Wearable washable shirts with embedded DKG sensors
   Vehicle to vehicle communications V2V
   Nest
   All of these gazillions of sensors are generating gobs of data all the time.
   Bronto-data and epto-data
3d printing
   The guy who invented the wheel was an idiot. The guy who invented the other 
3 was a genius - Sid Caesar
   Invisalign printed 17 million sets of dental braces in a 24x7 lights out 
facility last year
AI
Robotic/sAuto cars
   1918 - 7.7% of Americans owned a car. In 1929 80%. What happened? GMAC 
financing!
1986 Kodak invented digital imaging with a 1.4 megapixel sensor
Kodak KNEW that digital imaging revolution was coming
Kodak did not capitalize on the forecast
  BUSINESS model innovation is just as important as technical innovation
Electric vehicles
   Tesla electronc vehicles are disrupting
   Electronc motors 5x as efficient as gas engine
Uses less energy overall (15k in gas over 5 years vs 1500 in 
electricity over 5 years
   Less expensive to maintain
   8 year warranty. 90% fewer parts
   Free charging at Telsa stations
   This is a disruptive business model
   Cost of E V will be equal to avg cost of US car, 31$. That's SUX YEARS.
   All new cars will be electric by 2030 (or sooner)
   Oil will be obsolete by 2030
4 other disruptive technologies that went off the screen fast - look out!

We have entered an era of permanent disruption.

Every industry in the world will be disrupted in the next 10-15 years.

Tony's Book: .Clean Disruption, published couple months ago.
information technologies are at the core of these permanent disruption.

This is not in the future. This is happening right now.
Choosing to wait is choosing to be disrupted

End of Tony Seba's keynote about Disruption

Paul Appleby returns to the stage, commenting that the world is changing 
outside the company, but inside the company it has not been changing as rapidly 
as it needs to. Information technology can be used to drive the change.

Montage of ENGAGE videos, including shots from the party at Universal last night

Paul: can't wait to see what it looks like in a year!

See you at Engage 2015 September 8-15, 2015 in Las Vegas.

Doug

--
Doug Blair
+1 224-558-5462

Sent from my iPad Air
Auto-corrected typos, misspellings and non-sequiturs are gratefully attributed 
to Steve Jobs :-)
___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
"Where the Answers Are, and have been for 20 years"

Re: ENGAGE 2014 Commentary

[Blairing]

As a further example of disruptive technologies, I purchased Tony Seba's book, 
Clean Disruption of Energy and Transportation, while seated in the audience. 

He signed my IPad with a marker, and I have already finished reading it...

Well... Maybe a little exaggeration there

Doug

--
Doug Blair
+1 224-558-5462

Sent from my iPad Air
Auto-corrected typos, misspellings and non-sequiturs are gratefully attributed 
to Steve Jobs :-)
___
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"Where the Answers Are, and have been for 20 years"

Re: ENGAGE 2014 Commentary

[Stanley Feinstein]

Doug,

I really appreciate your writing this commentary.  

Thanks.

Stan
w. 310-230-1722.
c. 310-428-5748.

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Blairing
Sent: Thursday, October 16, 2014 6:49 AM
To: arslist@ARSLIST.ORG
Subject: Re: ENGAGE 2014 Commentary

As a further example of disruptive technologies, I purchased Tony Seba's
book, Clean Disruption of Energy and Transportation, while seated in the
audience. 

He signed my IPad with a marker, and I have already finished reading it...

Well... Maybe a little exaggeration there

Doug

--
Doug Blair
+1 224-558-5462

Sent from my iPad Air
Auto-corrected typos, misspellings and non-sequiturs are gratefully
attributed to Steve Jobs :-)

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers
Are, and have been for 20 years"


-
No virus found in this message.
Checked by AVG - www.avg.com
Version: 2014.0.4765 / Virus Database: 4040/8399 - Release Date: 10/16/14

___
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"Where the Answers Are, and have been for 20 years"

Re: ENGAGE 2014 Commentary

[Howard Richter]

I agree thanks Doug.

I was among those that needed a little more sleep. Even missed breakfast.

Howard  

Sent from my iPhone 5

> On Oct 16, 2014, at 10:01 AM, Stanley Feinstein  
> wrote:
> 
> Doug,
> 
> I really appreciate your writing this commentary.  
> 
> Thanks.
> 
> Stan
> w. 310-230-1722.
> c. 310-428-5748.
> 
> -Original Message-
> From: Action Request System discussion list(ARSList)
> [mailto:arslist@ARSLIST.ORG] On Behalf Of Blairing
> Sent: Thursday, October 16, 2014 6:49 AM
> To: arslist@ARSLIST.ORG
> Subject: Re: ENGAGE 2014 Commentary
> 
> As a further example of disruptive technologies, I purchased Tony Seba's
> book, Clean Disruption of Energy and Transportation, while seated in the
> audience. 
> 
> He signed my IPad with a marker, and I have already finished reading it...
> 
> Well... Maybe a little exaggeration there
> 
> Doug
> 
> --
> Doug Blair
> +1 224-558-5462
> 
> Sent from my iPad Air
> Auto-corrected typos, misspellings and non-sequiturs are gratefully
> attributed to Steve Jobs :-)
> 
> ___
> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers
> Are, and have been for 20 years"
> 
> 
> -
> No virus found in this message.
> Checked by AVG - www.avg.com
> Version: 2014.0.4765 / Virus Database: 4040/8399 - Release Date: 10/16/14
> 
> ___
> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
> "Where the Answers Are, and have been for 20 years"

___
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"Where the Answers Are, and have been for 20 years"

Re: ENGAGE 2014 Commentary

[Joe D'Souza]

This must have been an engaging topic.

Cheers

Joe


-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Blairing
Sent: Thursday, October 16, 2014 9:38 AM
To: arslist@ARSLIST.ORG
Subject: Re: ENGAGE 2014 Commentary

Notes from the closing keynote, again my running notes, no editing.

Marketing VP Paul Appleby introduces futurist Tony Seba. 
Tony will speak about Disruption

Tony addresses the fact the disruption happens quickly. The car replaced the
horse in New York (except for one in each of the picture) between 1900 and
1913.  Cell phones accepted by 120 times more people than forecast by AT&T.
Kodak went from 14B$ to bankruptcy in 12 years.

Why do smart people in smart companies consistently fail to see the future?
It is usually the experts and the insiders who miss the effect of
disruption.

Disruption from below

Disruptive products are initially less capable than the existing technology
They improve quality at a faster rates and displace the mainstream

Who would want a computer in their house? Print newspapers, digital
photography, cellular telephony as examples of disruption from below

Disruption from above

Superiors products and services which are more capable are far more
expensive at the start, these do not innovate or improve as rapidly, but
they cut their costs dramatically and thus disrupt the market. Best example
is Tesla Motors.

Big Bang disruption

Google maps disrupted Garmin, TomTom. Better product AND continuous
innovation.

Exponential technologies

Moore's law: cost per technology, 1,000,000,000 x over 40 years, several
examples for transistors, storage, images, network speed.

10 disruptive technologies

Internet of things - sensors 1000x in just 7 years. 1300 sensors per person
per year
  Wearable washable shirts with embedded DKG sensors
   Vehicle to vehicle communications V2V
   Nest
   All of these gazillions of sensors are generating gobs of data all the
time.
   Bronto-data and epto-data
3d printing
   The guy who invented the wheel was an idiot. The guy who invented the
other 3 was a genius - Sid Caesar
   Invisalign printed 17 million sets of dental braces in a 24x7 lights out
facility last year
AI
Robotic/sAuto cars
   1918 - 7.7% of Americans owned a car. In 1929 80%. What happened? GMAC
financing!
1986 Kodak invented digital imaging with a 1.4 megapixel sensor
Kodak KNEW that digital imaging revolution was coming
Kodak did not capitalize on the forecast
  BUSINESS model innovation is just as important as technical innovation
Electric vehicles
   Tesla electronc vehicles are disrupting
   Electronc motors 5x as efficient as gas engine
Uses less energy overall (15k in gas over 5 years vs 1500 in
electricity over 5 years
   Less expensive to maintain
   8 year warranty. 90% fewer parts
   Free charging at Telsa stations
   This is a disruptive business model
   Cost of E V will be equal to avg cost of US car, 31$. That's SUX
YEARS.
   All new cars will be electric by 2030 (or sooner)
   Oil will be obsolete by 2030
4 other disruptive technologies that went off the screen fast - look out!

We have entered an era of permanent disruption.

Every industry in the world will be disrupted in the next 10-15 years.

Tony's Book: .Clean Disruption, published couple months ago.
information technologies are at the core of these permanent disruption.

This is not in the future. This is happening right now.
Choosing to wait is choosing to be disrupted

End of Tony Seba's keynote about Disruption

Paul Appleby returns to the stage, commenting that the world is changing
outside the company, but inside the company it has not been changing as
rapidly as it needs to. Information technology can be used to drive the
change.

Montage of ENGAGE videos, including shots from the party at Universal last
night

Paul: can't wait to see what it looks like in a year!

See you at Engage 2015 September 8-15, 2015 in Las Vegas.

Doug

--
Doug Blair
+1 224-558-5462

Sent from my iPad Air
Auto-corrected typos, misspellings and non-sequiturs are gratefully
attributed to Steve Jobs :-)

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Re: ENGAGE 2014 Commentary

[Adams, Peter]

Currently (version 1.0) we have designed for and tested the Remedy with Smart 
IT native app only for tablets (Android & iOS,  7'' and higher screen size).
Given the smartphone screens are typically smaller, we plan to rearrange some 
of the screens for the smartphone version of the app that should come out not 
too far out.

Peter Adams
Principal Product Manager


-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Pierson, Shawn
Sent: Wednesday, October 15, 2014 11:20 AM
To: arslist@ARSLIST.ORG
Subject: Re: ENGAGE 2014 Commentary

I'm curious about your comment, " An iPhone/Android phone app is also in the 
pipeline."  I thought it was already out, just not on the app stores yet?

I know next to nothing about iOS (and don't like it, personally) but in looking 
through the SmartIT zip files, which I haven't had a chance to install yet, 
I've MyIT.apk and Smart_IT.apk.  I may load them up in an android emulator and 
see if they do anything if I have free time this week.

Thanks,

Shawn Pierson 
Remedy Developer | Energy Transfer


-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Blairing
Sent: Wednesday, October 15, 2014 12:29 PM
To: arslist@ARSLIST.ORG
Subject: Re: ENGAGE 2014 Commentary

Yes, it WAS. Sat in the front row... With a box lunch... Just behind the 
audience mic, and I didn't want to munch my salad for all of you to hear. :-)

Not sure how much of the pageantry in the room was sent live to the net, but I 
can vouch that the demos on the iPad were indeed on the iPad on stage, and 
another person typed the responses live. The idea of being able to do the bar 
code read from your iPad (finally! Someone has done this!) ranks high in my 
list. After the demos there was a panel taking live questions from the 
audience, they're out in the hallway still talking to some.

I got a chance to be a beta tester for future versions of SmartIT (one of the 
session rooms is a testing lab). Sorry, no details to post. But it was a very 
cool experience to have some input into the design process.

The more I see of SmartIT, the more I am convinced that this is the logical 
next phase of the client, with the potential to make the current web clients go 
away. The framework is flexible, adaptable, taking advantage of the devices we 
all carry around anyway, using their built in capabilities (maps for example) 
as one would naturally expect. As of today there are three different "personas" 
for which the SmartIT client has been designed, but there are more on the way. 
An iPhone/Android phone app is also in the pipeline. Very excited about this

Back to more sessions now

Doug

--
Doug Blair
+1 224-558-5462

Sent from my iPad Air
Auto-corrected typos, misspellings and non-sequiturs are gratefully attributed 
to Steve Jobs :-)

> On Oct 15, 2014, at 11:10 AM, Shellman, David  wrote:
> 
> Yes
> 
> -Original Message-
> From: Action Request System discussion list(ARSList) 
> [mailto:arslist@ARSLIST.ORG] On Behalf Of Joe D'Souza
> Sent: Wednesday, October 15, 2014 11:04 AM
> To: arslist@ARSLIST.ORG
> Subject: Re: ENGAGE 2014 Commentary
> 
> Is that the launch that will be streamed live on video?
> 
> Cheers
> 
> Joe
> 
> 
> -Original Message-
> From: Action Request System discussion list(ARSList) 
> [mailto:arslist@ARSLIST.ORG] On Behalf Of Blairing
> Sent: Wednesday, October 15, 2014 9:01 AM
> To: arslist@ARSLIST.ORG
> Subject: Re: ENGAGE 2014 Commentary
> 
> I love it. Hawaiian shirts in Florida is "serious."
> 
> Today is intense. No morning keynote, right into sessions at 8:00 AM, with 
> the SmartIT launch in 3 hours. Be sure to watch! For what it's worth, I've 
> seen some material which amounts to a preview of the launch, and it will be 
> worth getting your managers to watch!
> 
> Doug
> 
> --
> Doug Blair
> +1 224-558-5462
> 
> Sent from my iPad Air
> Auto-corrected typos, misspellings and non-sequiturs are gratefully 
> attributed to Steve Jobs :-)
> 
>> On Oct 14, 2014, at 10:30 PM, arslist  wrote:
>> 
>> As long as we are dealing with serious stuff, Thursday is declared
> official
>> Hawaii shirt day for those that brought them, since there is no WWRUG
> Award
>> session and that would normally be Thursday.
>> 
>> Just had a tremendous, if not quite organized, evening with 
>> engineering in which I had my first serious question in years 
>> answered! They were still going strong at almost 10pm.
>> 
>> Also, DISCLAIMER: Note, those twinkies have BMC logos on them, they 
>> are
> not
>> the Canadian Twinkies, I did not bring them, nor did I thr

Re: ENGAGE 2014 Commentary

[Rick Westbrock]

Wow, you subjected yourselves to that travesty of a "ride"? Did you lose a bet? 
Your brains will be addled for days...

Thanks for all the great commentary this week Doug, it was very interesting 
reading for those like myself who couldn't make it out this year.

-Rick

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Doug Blair
Sent: Friday, October 17, 2014 10:03 AM
To: arslist@ARSLIST.ORG
Subject: Re: ENGAGE 2014 Commentary

>From Disney World, Magic Kingdom. Three Remedy Developers, separated by a 
>common language. It's a small world :-)


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Re: ENGAGE 2014 Commentary - live stream

[Sanford, Claire]

Pretty impressive.  Better than it looked during the beta testing!

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Joe D'Souza
Sent: Wednesday, October 15, 2014 10:04 AM
To: arslist@ARSLIST.ORG
Subject: Re: ENGAGE 2014 Commentary

Is that the launch that will be streamed live on video?

Cheers

Joe


-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Blairing
Sent: Wednesday, October 15, 2014 9:01 AM
To: arslist@ARSLIST.ORG
Subject: Re: ENGAGE 2014 Commentary

I love it. Hawaiian shirts in Florida is "serious."

Today is intense. No morning keynote, right into sessions at 8:00 AM, with
the SmartIT launch in 3 hours. Be sure to watch! For what it's worth, I've
seen some material which amounts to a preview of the launch, and it will be
worth getting your managers to watch!

Doug

--
Doug Blair
+1 224-558-5462

Sent from my iPad Air
Auto-corrected typos, misspellings and non-sequiturs are gratefully
attributed to Steve Jobs :-)

> On Oct 14, 2014, at 10:30 PM, arslist  wrote:
> 
> As long as we are dealing with serious stuff, Thursday is declared
official
> Hawaii shirt day for those that brought them, since there is no WWRUG
Award
> session and that would normally be Thursday.
> 
> Just had a tremendous, if not quite organized, evening with engineering in
> which I had my first serious question in years answered! They were still
> going strong at almost 10pm.
> 
> Also, DISCLAIMER: Note, those twinkies have BMC logos on them, they are
not
> the Canadian Twinkies, I did not bring them, nor did I throw or condone
the
> throwing of them at a time that many were not prepared or expecting them.
I
> wholeheartedly support the concept, but a heads up first would have been a
> good part of the process. Then those that didn't know what to expect could
> of turned to those of us in the know and ask and we could have said: "just
> duck"
> 
> Well okay, I did throw two, but that was to known people that knew to
expect
> them.
> 
> Dan
> 
> -Original Message-
> From: Action Request System discussion list(ARSList)
> [mailto:arslist@ARSLIST.ORG] On Behalf Of Doug Blair
> Sent: October 14, 2014 7:43 PM
> To: arslist@ARSLIST.ORG
> Subject: Re: ENGAGE 2014 Commentary
> 
> 
> Some things never change :-)
> 
> 
>

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> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the
Answers
> Are, and have been for 20 years"
> 
>

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> 


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