Re: Email Service is non functioning after upgrade to 9.0.01

[Walunjkar, Parshuram]

Warren,
Check you please check the ServerGroupOperationRakning form  for 
ServiceFailover operation. Now 9.0 onward Email engine will not have service 
operation ,so ServiceFailover operation controls the email engine. i.e 
activating mailboxes service failover operation should be properly ranked and 
working.


Thanks
Parshuram



From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Warren R. Baltimore II
Sent: 21 January 2016 1:15 AM
To: arslist@ARSLIST.ORG
Subject: Re: Email Service is non functioning after upgrade to 9.0.01

**
Thanks for the replies everyone!  Sorry I didn't get back sooner.
I spent quite a long time on the phone yesterday with Dolly from BMC.  What we 
discovered was that while my email servers were coming up, the primary was not 
moving into an Active State, instead they were all in a Waiting state.
We manually moved them to Active, and the primary one started functioning.
We then made a change to the server and restarted the service, and it went back 
to waiting.  Dolly has my log files and is working with Engineering to find out 
what the cause might be.  In the meantime, I know now what is wrong and can 
take some easy steps to ensure it stays up and running until we find out how to 
fix the issue.

On Tue, Jan 19, 2016 at 12:36 AM, Walunjkar, Parshuram 
<parshuram_walunj...@bmc.com<mailto:parshuram_walunj...@bmc.com>> wrote:
**
Warren,
By looking your logs your email engine is up and running correctly.

After 9.0 all Email Engines are running in server group env, and following the 
service failover i.e sharing email engine load among them.

You can follow the docs for more information about service failover.
https://docs.bmc.com/docs/display/public/ars9000/Email+engine+service+failover+in+a+server+group

let me  know if you required any help.
Hope this will help you.

--Parshram

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG>] On Behalf Of Warren R. 
Baltimore II
Sent: 18 January 2016 10:21 PM
To: arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG>
Subject: Email Service is non functioning after upgrade to 9.0.01

**
First, the technical stuff.
AREmail is running on a MS Server 2008 SP2 (Virtual)
We upgraded from ARS 7.6.04 to 9.0.01 in a 3 app server environment.
Email is only currently running on one of the 3 app servers
Java JRE is 8u66
The Email service comes up, and the email log and email.lck file is created...
And then nothing.  We've checked the email_daemon.properties file, and it looks 
good.
Here is the log file.

 /* Mon Jan 18 2016 11:26:09.969 */ Application has started Version: 
9.0.01 201508191530
 /* Mon Jan 18 2016 11:26:09.969 */ Checking connection to server: 
ESA-REMAPP01.[ServerDomain] ...
 /* Mon Jan 18 2016 11:26:09.969 */ Using RMI Port 
 /* Mon Jan 18 2016 11:26:09.970 */ Using JRE: 1.8.0_66
 /* Mon Jan 18 2016 11:26:11.843 */ Successfully connected at Jan 18, 2016 
11:26:11 AM
 /* Mon Jan 18 2016 11:26:38.893 */ Email Engine asserting waiting state 
for provider:[com.bmc.arsys.emaildaemon://incoming/AR_Incoming]
 /* Mon Jan 18 2016 11:26:38.894 */ Email Engine asserting waiting state 
for provider:[com.bmc.arsys.emaildaemon://outgoing/ARSystem_Out]

I've removed the domain name and rmi port for security reasons.
Any help you can provide would be most appreciated.  We're supposed to go live 
this afternoon, and we have to get email up!
--
Warren R. Baltimore II
Remedy Developer
410-533-5367
_ARSlist: "Where the Answers Are" and have been for 20 years_
_ARSlist: "Where the Answers Are" and have been for 20 years_



--
Warren R. Baltimore II
Remedy Developer
410-533-5367
_ARSlist: "Where the Answers Are" and have been for 20 years_

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
"Where the Answers Are, and have been for 20 years"

Re: Email Service is non functioning after upgrade to 9.0.01

[David Charters]

Warren,

I am curious, how customized was this system when you started the upgrade? 
Being that ITSM, CORE, SRM, and SLM are structurally so different in 9.x from 
7.6.4 (things are in very different places and some process workflow is 
completely different) I would think you would have found it necessary to review 
each customization to see where it fits in now or if it was still needed. I 
have done a few of these and I came to the conclusion that with significantly 
customized systems it’s easier and more accurate to do a gap analysis, develop 
requirements and then port your overlaid (hopefully overlaid lol) 
customizations over. So in essence you are creating fresh installs and just 
bringing over the customizations that still make sense, both from a process 
concept and real estate concept. I also assume that the customizations and 
setup of the 7.6.4 system were done strictly adhering to our standardized best 
practices (i.e not using default DB IDs when the custom items were built)?
It will also be interesting to see how stability goes over the next several 
months.
I mean the concept of overlays was created so you can do upgrades instead of a 
whole new system every time exactly as you and the document you referenced 
spell it out, it’s just 7.6.4 to 9.x is an enormous jump. I prefer doing this 
one last “New” system and then from there don’t wait umpteen years to upgrade. 
Start doing them with each major release -1.
By the way I remember seeing something about User permission issues you had 
somewhere in the thread. Are you using dynamic groups? 9.0 at least is buggy 
about dynamic groups. I forget the exact issue but the 9.0 document mentions 
issues with mixing group types. I ran into the same problem and had to recreate 
my dynamic groups.

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Warren R. Baltimore II
Sent: Wednesday, January 20, 2016 3:53 PM
To: arslist@ARSLIST.ORG
Subject: Re: Email Service is non functioning after upgrade to 9.0.01

**
We went the upgrade route.  We upgraded ARS, ATRIUM Core, ITSM, SRM, SLM and 
Process Designer as well as 3 mid tier servers.

On Wed, Jan 20, 2016 at 3:08 PM, Daniel Wu 
<danie...@cox.net<mailto:danie...@cox.net>> wrote:
** Hi Warren,
I am curious when you "upgrade" to version 9. Did you really go through the 
upgrade steps or you went new instance and cut over? I ask this because we are 
also consider version 9. We are on 7.6.04.

On Wednesday, January 20, 2016, Warren R. Baltimore II 
<warrenbaltim...@gmail.com<mailto:warrenbaltim...@gmail.com>> wrote:
**
Thanks for the replies everyone!  Sorry I didn't get back sooner.
I spent quite a long time on the phone yesterday with Dolly from BMC.  What we 
discovered was that while my email servers were coming up, the primary was not 
moving into an Active State, instead they were all in a Waiting state.
We manually moved them to Active, and the primary one started functioning.
We then made a change to the server and restarted the service, and it went back 
to waiting.  Dolly has my log files and is working with Engineering to find out 
what the cause might be.  In the meantime, I know now what is wrong and can 
take some easy steps to ensure it stays up and running until we find out how to 
fix the issue.

On Tue, Jan 19, 2016 at 12:36 AM, Walunjkar, Parshuram 
<parshuram_walunj...@bmc.com<mailto:parshuram_walunj...@bmc.com>> wrote:
**
Warren,
By looking your logs your email engine is up and running correctly.

After 9.0 all Email Engines are running in server group env, and following the 
service failover i.e sharing email engine load among them.

You can follow the docs for more information about service failover.
https://docs.bmc.com/docs/display/public/ars9000/Email+engine+service+failover+in+a+server+group

let me  know if you required any help.
Hope this will help you.

--Parshram

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Warren R. Baltimore II
Sent: 18 January 2016 10:21 PM
To: arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG>
Subject: Email Service is non functioning after upgrade to 9.0.01

**
First, the technical stuff.
AREmail is running on a MS Server 2008 SP2 (Virtual)
We upgraded from ARS 7.6.04 to 9.0.01 in a 3 app server environment.
Email is only currently running on one of the 3 app servers
Java JRE is 8u66
The Email service comes up, and the email log and email.lck file is created...
And then nothing.  We've checked the email_daemon.properties file, and it looks 
good.
Here is the log file.

 /* Mon Jan 18 2016 11:26:09.969 */ Application has started Version: 
9.0.01 201508191530
 /* Mon Jan 18 2016 11:26:09.969 */ Checking connection to server: 
ESA-REMAPP01.[ServerDomain] ...
 /* Mon Jan 18 2016 11:26:09.969 */ Using RMI Port 
 /* Mon Jan 18 2016 11:26:09.970 */ Using JRE: 1.8.0_66
 /* Mon Jan 18 2016 11:26:11.843 */ Success

Re: Email Service is non functioning after upgrade to 9.0.01

[Warren R. Baltimore II]

Thanks for the replies everyone!  Sorry I didn't get back sooner.

I spent quite a long time on the phone yesterday with Dolly from BMC.  What
we discovered was that while my email servers were coming up, the primary
was not moving into an Active State, instead they were all in a Waiting
state.

We manually moved them to Active, and the primary one started functioning.

We then made a change to the server and restarted the service, and it went
back to waiting.  Dolly has my log files and is working with Engineering to
find out what the cause might be.  In the meantime, I know now what is
wrong and can take some easy steps to ensure it stays up and running until
we find out how to fix the issue.

On Tue, Jan 19, 2016 at 12:36 AM, Walunjkar, Parshuram <
parshuram_walunj...@bmc.com> wrote:

> **
>
> Warren,
>
> By looking your logs your email engine is up and running correctly.
>
>
>
> After 9.0 all Email Engines are running in server group env, and following
> the service failover i.e sharing email engine load among them.
>
>
>
> You can follow the docs for more information about service failover.
>
>
> https://docs.bmc.com/docs/display/public/ars9000/Email+engine+service+failover+in+a+server+group
>
>
>
> let me  know if you required any help.
>
> Hope this will help you.
>
>
>
> --Parshram
>
>
>
> *From:* Action Request System discussion list(ARSList) [mailto:
> arslist@ARSLIST.ORG] *On Behalf Of *Warren R. Baltimore II
> *Sent:* 18 January 2016 10:21 PM
> *To:* arslist@ARSLIST.ORG
> *Subject:* Email Service is non functioning after upgrade to 9.0.01
>
>
>
> **
>
> First, the technical stuff.
>
> AREmail is running on a MS Server 2008 SP2 (Virtual)
>
> We upgraded from ARS 7.6.04 to 9.0.01 in a 3 app server environment.
>
> Email is only currently running on one of the 3 app servers
>
> Java JRE is 8u66
>
> The Email service comes up, and the email log and email.lck file is
> created...
>
> And then nothing.  We've checked the email_daemon.properties file, and it
> looks good.
>
> Here is the log file.
>
>  /* Mon Jan 18 2016 11:26:09.969 */ Application has started Version:
> 9.0.01 201508191530
>  /* Mon Jan 18 2016 11:26:09.969 */ Checking connection to server:
> ESA-REMAPP01.[ServerDomain] ...
>  /* Mon Jan 18 2016 11:26:09.969 */ Using RMI Port 
>  /* Mon Jan 18 2016 11:26:09.970 */ Using JRE: 1.8.0_66
>  /* Mon Jan 18 2016 11:26:11.843 */ Successfully connected at Jan 18,
> 2016 11:26:11 AM
>  /* Mon Jan 18 2016 11:26:38.893 */ Email Engine asserting waiting
> state for provider:[com.bmc.arsys.emaildaemon://incoming/AR_Incoming]
>  /* Mon Jan 18 2016 11:26:38.894 */ Email Engine asserting waiting
> state for provider:[com.bmc.arsys.emaildaemon://outgoing/ARSystem_Out]
>
> I've removed the domain name and rmi port for security reasons.
>
> Any help you can provide would be most appreciated.  We're supposed to go
> live this afternoon, and we have to get email up!
>
> --
>
> Warren R. Baltimore II
> Remedy Developer
> 410-533-5367
>
> _ARSlist: "Where the Answers Are" and have been for 20 years_
> _ARSlist: "Where the Answers Are" and have been for 20 years_
>



-- 
Warren R. Baltimore II
Remedy Developer
410-533-5367

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
"Where the Answers Are, and have been for 20 years"

Re: Email Service is non functioning after upgrade to 9.0.01

[Daniel Wu]

Hi Warren,
I am curious when you "upgrade" to version 9. Did you really go through the
upgrade steps or you went new instance and cut over? I ask this because we
are also consider version 9. We are on 7.6.04.

On Wednesday, January 20, 2016, Warren R. Baltimore II <
warrenbaltim...@gmail.com> wrote:

> **
> Thanks for the replies everyone!  Sorry I didn't get back sooner.
>
> I spent quite a long time on the phone yesterday with Dolly from BMC.
> What we discovered was that while my email servers were coming up, the
> primary was not moving into an Active State, instead they were all in a
> Waiting state.
>
> We manually moved them to Active, and the primary one started functioning.
>
> We then made a change to the server and restarted the service, and it went
> back to waiting.  Dolly has my log files and is working with Engineering to
> find out what the cause might be.  In the meantime, I know now what is
> wrong and can take some easy steps to ensure it stays up and running until
> we find out how to fix the issue.
>
> On Tue, Jan 19, 2016 at 12:36 AM, Walunjkar, Parshuram <
> parshuram_walunj...@bmc.com
> <javascript:_e(%7B%7D,'cvml','parshuram_walunj...@bmc.com');>> wrote:
>
>> **
>>
>> Warren,
>>
>> By looking your logs your email engine is up and running correctly.
>>
>>
>>
>> After 9.0 all Email Engines are running in server group env, and
>> following the service failover i.e sharing email engine load among them.
>>
>>
>>
>> You can follow the docs for more information about service failover.
>>
>>
>> https://docs.bmc.com/docs/display/public/ars9000/Email+engine+service+failover+in+a+server+group
>>
>>
>>
>> let me  know if you required any help.
>>
>> Hope this will help you.
>>
>>
>>
>> --Parshram
>>
>>
>>
>> *From:* Action Request System discussion list(ARSList) [mailto:
>> arslist@ARSLIST.ORG <javascript:_e(%7B%7D,'cvml','arslist@ARSLIST.ORG');>]
>> *On Behalf Of *Warren R. Baltimore II
>> *Sent:* 18 January 2016 10:21 PM
>> *To:* arslist@ARSLIST.ORG
>> <javascript:_e(%7B%7D,'cvml','arslist@ARSLIST.ORG');>
>> *Subject:* Email Service is non functioning after upgrade to 9.0.01
>>
>>
>>
>> **
>>
>> First, the technical stuff.
>>
>> AREmail is running on a MS Server 2008 SP2 (Virtual)
>>
>> We upgraded from ARS 7.6.04 to 9.0.01 in a 3 app server environment.
>>
>> Email is only currently running on one of the 3 app servers
>>
>> Java JRE is 8u66
>>
>> The Email service comes up, and the email log and email.lck file is
>> created...
>>
>> And then nothing.  We've checked the email_daemon.properties file, and it
>> looks good.
>>
>> Here is the log file.
>>
>>  /* Mon Jan 18 2016 11:26:09.969 */ Application has started Version:
>> 9.0.01 201508191530
>>  /* Mon Jan 18 2016 11:26:09.969 */ Checking connection to server:
>> ESA-REMAPP01.[ServerDomain] ...
>>  /* Mon Jan 18 2016 11:26:09.969 */ Using RMI Port 
>>  /* Mon Jan 18 2016 11:26:09.970 */ Using JRE: 1.8.0_66
>>  /* Mon Jan 18 2016 11:26:11.843 */ Successfully connected at Jan
>> 18, 2016 11:26:11 AM
>>  /* Mon Jan 18 2016 11:26:38.893 */ Email Engine asserting waiting
>> state for provider:[com.bmc.arsys.emaildaemon://incoming/AR_Incoming]
>>  /* Mon Jan 18 2016 11:26:38.894 */ Email Engine asserting waiting
>> state for provider:[com.bmc.arsys.emaildaemon://outgoing/ARSystem_Out]
>>
>> I've removed the domain name and rmi port for security reasons.
>>
>> Any help you can provide would be most appreciated.  We're supposed to go
>> live this afternoon, and we have to get email up!
>>
>> --
>>
>> Warren R. Baltimore II
>> Remedy Developer
>> 410-533-5367
>>
>> _ARSlist: "Where the Answers Are" and have been for 20 years_
>> _ARSlist: "Where the Answers Are" and have been for 20 years_
>>
>
>
>
> --
> Warren R. Baltimore II
> Remedy Developer
> 410-533-5367
> _ARSlist: "Where the Answers Are" and have been for 20 years_

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
"Where the Answers Are, and have been for 20 years"

Re: Email Service is non functioning after upgrade to 9.0.01

[Warren R. Baltimore II]

We went the upgrade route.  We upgraded ARS, ATRIUM Core, ITSM, SRM, SLM
and Process Designer as well as 3 mid tier servers.

On Wed, Jan 20, 2016 at 3:08 PM, Daniel Wu <danie...@cox.net> wrote:

> ** Hi Warren,
> I am curious when you "upgrade" to version 9. Did you really go through
> the upgrade steps or you went new instance and cut over? I ask this because
> we are also consider version 9. We are on 7.6.04.
>
> On Wednesday, January 20, 2016, Warren R. Baltimore II <
> warrenbaltim...@gmail.com> wrote:
>
>> **
>> Thanks for the replies everyone!  Sorry I didn't get back sooner.
>>
>> I spent quite a long time on the phone yesterday with Dolly from BMC.
>> What we discovered was that while my email servers were coming up, the
>> primary was not moving into an Active State, instead they were all in a
>> Waiting state.
>>
>> We manually moved them to Active, and the primary one started functioning.
>>
>> We then made a change to the server and restarted the service, and it
>> went back to waiting.  Dolly has my log files and is working with
>> Engineering to find out what the cause might be.  In the meantime, I know
>> now what is wrong and can take some easy steps to ensure it stays up and
>> running until we find out how to fix the issue.
>>
>> On Tue, Jan 19, 2016 at 12:36 AM, Walunjkar, Parshuram <
>> parshuram_walunj...@bmc.com> wrote:
>>
>>> **
>>>
>>> Warren,
>>>
>>> By looking your logs your email engine is up and running correctly.
>>>
>>>
>>>
>>> After 9.0 all Email Engines are running in server group env, and
>>> following the service failover i.e sharing email engine load among them.
>>>
>>>
>>>
>>> You can follow the docs for more information about service failover.
>>>
>>>
>>> https://docs.bmc.com/docs/display/public/ars9000/Email+engine+service+failover+in+a+server+group
>>>
>>>
>>>
>>> let me  know if you required any help.
>>>
>>> Hope this will help you.
>>>
>>>
>>>
>>> --Parshram
>>>
>>>
>>>
>>> *From:* Action Request System discussion list(ARSList) [mailto:
>>> arslist@ARSLIST.ORG] *On Behalf Of *Warren R. Baltimore II
>>> *Sent:* 18 January 2016 10:21 PM
>>> *To:* arslist@ARSLIST.ORG
>>> *Subject:* Email Service is non functioning after upgrade to 9.0.01
>>>
>>>
>>>
>>> **
>>>
>>> First, the technical stuff.
>>>
>>> AREmail is running on a MS Server 2008 SP2 (Virtual)
>>>
>>> We upgraded from ARS 7.6.04 to 9.0.01 in a 3 app server environment.
>>>
>>> Email is only currently running on one of the 3 app servers
>>>
>>> Java JRE is 8u66
>>>
>>> The Email service comes up, and the email log and email.lck file is
>>> created...
>>>
>>> And then nothing.  We've checked the email_daemon.properties file, and
>>> it looks good.
>>>
>>> Here is the log file.
>>>
>>>  /* Mon Jan 18 2016 11:26:09.969 */ Application has started
>>> Version: 9.0.01 201508191530
>>>  /* Mon Jan 18 2016 11:26:09.969 */ Checking connection to server:
>>> ESA-REMAPP01.[ServerDomain] ...
>>>  /* Mon Jan 18 2016 11:26:09.969 */ Using RMI Port 
>>>  /* Mon Jan 18 2016 11:26:09.970 */ Using JRE: 1.8.0_66
>>>  /* Mon Jan 18 2016 11:26:11.843 */ Successfully connected at Jan
>>> 18, 2016 11:26:11 AM
>>>  /* Mon Jan 18 2016 11:26:38.893 */ Email Engine asserting waiting
>>> state for provider:[com.bmc.arsys.emaildaemon://incoming/AR_Incoming]
>>>  /* Mon Jan 18 2016 11:26:38.894 */ Email Engine asserting waiting
>>> state for provider:[com.bmc.arsys.emaildaemon://outgoing/ARSystem_Out]
>>>
>>> I've removed the domain name and rmi port for security reasons.
>>>
>>> Any help you can provide would be most appreciated.  We're supposed to
>>> go live this afternoon, and we have to get email up!
>>>
>>> --
>>>
>>> Warren R. Baltimore II
>>> Remedy Developer
>>> 410-533-5367
>>>
>>> _ARSlist: "Where the Answers Are" and have been for 20 years_
>>> _ARSlist: "Where the Answers Are" and have been for 20 years_
>>>
>>
>>
>>
>> --
>> Warren R. Baltimore II
>> Remedy Developer
>> 410-533-5367
>> _ARSlist: "Where the Answers Are" and have been for 20 years_
>>
> _ARSlist: "Where the Answers Are" and have been for 20 years_
>



-- 
Warren R. Baltimore II
Remedy Developer
410-533-5367

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
"Where the Answers Are, and have been for 20 years"

Re: Email Service is non functioning after upgrade to 9.0.01

[David Charters]

Thanks Warren, I sometimes lack the patience to spell out those details. You 
hit the nail on the head with all of that.

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Warren R. Baltimore II
Sent: Wednesday, January 20, 2016 3:53 PM
To: arslist@ARSLIST.ORG
Subject: Re: Email Service is non functioning after upgrade to 9.0.01

**
We went the upgrade route.  We upgraded ARS, ATRIUM Core, ITSM, SRM, SLM and 
Process Designer as well as 3 mid tier servers.

On Wed, Jan 20, 2016 at 3:08 PM, Daniel Wu 
<danie...@cox.net<mailto:danie...@cox.net>> wrote:
** Hi Warren,
I am curious when you "upgrade" to version 9. Did you really go through the 
upgrade steps or you went new instance and cut over? I ask this because we are 
also consider version 9. We are on 7.6.04.

On Wednesday, January 20, 2016, Warren R. Baltimore II 
<warrenbaltim...@gmail.com<mailto:warrenbaltim...@gmail.com>> wrote:
**
Thanks for the replies everyone!  Sorry I didn't get back sooner.
I spent quite a long time on the phone yesterday with Dolly from BMC.  What we 
discovered was that while my email servers were coming up, the primary was not 
moving into an Active State, instead they were all in a Waiting state.
We manually moved them to Active, and the primary one started functioning.
We then made a change to the server and restarted the service, and it went back 
to waiting.  Dolly has my log files and is working with Engineering to find out 
what the cause might be.  In the meantime, I know now what is wrong and can 
take some easy steps to ensure it stays up and running until we find out how to 
fix the issue.

On Tue, Jan 19, 2016 at 12:36 AM, Walunjkar, Parshuram 
<parshuram_walunj...@bmc.com<mailto:parshuram_walunj...@bmc.com>> wrote:
**
Warren,
By looking your logs your email engine is up and running correctly.

After 9.0 all Email Engines are running in server group env, and following the 
service failover i.e sharing email engine load among them.

You can follow the docs for more information about service failover.
https://docs.bmc.com/docs/display/public/ars9000/Email+engine+service+failover+in+a+server+group

let me  know if you required any help.
Hope this will help you.

--Parshram

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Warren R. Baltimore II
Sent: 18 January 2016 10:21 PM
To: arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG>
Subject: Email Service is non functioning after upgrade to 9.0.01

**
First, the technical stuff.
AREmail is running on a MS Server 2008 SP2 (Virtual)
We upgraded from ARS 7.6.04 to 9.0.01 in a 3 app server environment.
Email is only currently running on one of the 3 app servers
Java JRE is 8u66
The Email service comes up, and the email log and email.lck file is created...
And then nothing.  We've checked the email_daemon.properties file, and it looks 
good.
Here is the log file.

 /* Mon Jan 18 2016 11:26:09.969 */ Application has started Version: 
9.0.01 201508191530
 /* Mon Jan 18 2016 11:26:09.969 */ Checking connection to server: 
ESA-REMAPP01.[ServerDomain] ...
 /* Mon Jan 18 2016 11:26:09.969 */ Using RMI Port 
 /* Mon Jan 18 2016 11:26:09.970 */ Using JRE: 1.8.0_66
 /* Mon Jan 18 2016 11:26:11.843 */ Successfully connected at Jan 18, 2016 
11:26:11 AM
 /* Mon Jan 18 2016 11:26:38.893 */ Email Engine asserting waiting state 
for provider:[com.bmc.arsys.emaildaemon://incoming/AR_Incoming]
 /* Mon Jan 18 2016 11:26:38.894 */ Email Engine asserting waiting state 
for provider:[com.bmc.arsys.emaildaemon://outgoing/ARSystem_Out]

I've removed the domain name and rmi port for security reasons.
Any help you can provide would be most appreciated.  We're supposed to go live 
this afternoon, and we have to get email up!
--
Warren R. Baltimore II
Remedy Developer
410-533-5367
_ARSlist: "Where the Answers Are" and have been for 20 years_
_ARSlist: "Where the Answers Are" and have been for 20 years_



--
Warren R. Baltimore II
Remedy Developer
410-533-5367
_ARSlist: "Where the Answers Are" and have been for 20 years_
_ARSlist: "Where the Answers Are" and have been for 20 years_



--
Warren R. Baltimore II
Remedy Developer
410-533-5367
_ARSlist: "Where the Answers Are" and have been for 20 years_

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
"Where the Answers Are, and have been for 20 years"

Re: Email Service is non functioning after upgrade to 9.0.01

[LJ LongWing]

Warren,
Is the issue that mails aren't going in/out?...have you checked the server
ranking table to ensure that each app server is setup properly for email
engine, and ensure that things aren't going into a 'waiting state' on the
proper 'up' servers?

On Mon, Jan 18, 2016 at 9:51 AM, Warren R. Baltimore II <
warrenbaltim...@gmail.com> wrote:

> **
> First, the technical stuff.
>
> AREmail is running on a MS Server 2008 SP2 (Virtual)
> We upgraded from ARS 7.6.04 to 9.0.01 in a 3 app server environment.
> Email is only currently running on one of the 3 app servers
> Java JRE is 8u66
>
> The Email service comes up, and the email log and email.lck file is
> created...
>
> And then nothing.  We've checked the email_daemon.properties file, and it
> looks good.
>
> Here is the log file.
>
>  /* Mon Jan 18 2016 11:26:09.969 */ Application has started Version:
> 9.0.01 201508191530
>  /* Mon Jan 18 2016 11:26:09.969 */ Checking connection to server:
> ESA-REMAPP01.[ServerDomain] ...
>  /* Mon Jan 18 2016 11:26:09.969 */ Using RMI Port 
>  /* Mon Jan 18 2016 11:26:09.970 */ Using JRE: 1.8.0_66
>  /* Mon Jan 18 2016 11:26:11.843 */ Successfully connected at Jan 18,
> 2016 11:26:11 AM
>  /* Mon Jan 18 2016 11:26:38.893 */ Email Engine asserting waiting
> state for provider:[com.bmc.arsys.emaildaemon://incoming/AR_Incoming]
>  /* Mon Jan 18 2016 11:26:38.894 */ Email Engine asserting waiting
> state for provider:[com.bmc.arsys.emaildaemon://outgoing/ARSystem_Out]
>
> I've removed the domain name and rmi port for security reasons.
>
> Any help you can provide would be most appreciated.  We're supposed to go
> live this afternoon, and we have to get email up!
> --
> Warren R. Baltimore II
> Remedy Developer
> 410-533-5367
> _ARSlist: "Where the Answers Are" and have been for 20 years_

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
"Where the Answers Are, and have been for 20 years"

Email Service is non functioning after upgrade to 9.0.01

[Warren R. Baltimore II]

First, the technical stuff.

AREmail is running on a MS Server 2008 SP2 (Virtual)
We upgraded from ARS 7.6.04 to 9.0.01 in a 3 app server environment.
Email is only currently running on one of the 3 app servers
Java JRE is 8u66

The Email service comes up, and the email log and email.lck file is
created...

And then nothing.  We've checked the email_daemon.properties file, and it
looks good.

Here is the log file.

 /* Mon Jan 18 2016 11:26:09.969 */ Application has started Version:
9.0.01 201508191530
 /* Mon Jan 18 2016 11:26:09.969 */ Checking connection to server:
ESA-REMAPP01.[ServerDomain] ...
 /* Mon Jan 18 2016 11:26:09.969 */ Using RMI Port 
 /* Mon Jan 18 2016 11:26:09.970 */ Using JRE: 1.8.0_66
 /* Mon Jan 18 2016 11:26:11.843 */ Successfully connected at Jan 18,
2016 11:26:11 AM
 /* Mon Jan 18 2016 11:26:38.893 */ Email Engine asserting waiting
state for provider:[com.bmc.arsys.emaildaemon://incoming/AR_Incoming]
 /* Mon Jan 18 2016 11:26:38.894 */ Email Engine asserting waiting
state for provider:[com.bmc.arsys.emaildaemon://outgoing/ARSystem_Out]

I've removed the domain name and rmi port for security reasons.

Any help you can provide would be most appreciated.  We're supposed to go
live this afternoon, and we have to get email up!
-- 
Warren R. Baltimore II
Remedy Developer
410-533-5367

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
"Where the Answers Are, and have been for 20 years"

Re: Email Service is non functioning after upgrade to 9.0.01

[Walunjkar, Parshuram]

Warren,
By looking your logs your email engine is up and running correctly.

After 9.0 all Email Engines are running in server group env, and following the 
service failover i.e sharing email engine load among them.

You can follow the docs for more information about service failover.
https://docs.bmc.com/docs/display/public/ars9000/Email+engine+service+failover+in+a+server+group

let me  know if you required any help.
Hope this will help you.

--Parshram

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Warren R. Baltimore II
Sent: 18 January 2016 10:21 PM
To: arslist@ARSLIST.ORG
Subject: Email Service is non functioning after upgrade to 9.0.01

**
First, the technical stuff.
AREmail is running on a MS Server 2008 SP2 (Virtual)
We upgraded from ARS 7.6.04 to 9.0.01 in a 3 app server environment.
Email is only currently running on one of the 3 app servers
Java JRE is 8u66
The Email service comes up, and the email log and email.lck file is created...
And then nothing.  We've checked the email_daemon.properties file, and it looks 
good.
Here is the log file.

 /* Mon Jan 18 2016 11:26:09.969 */ Application has started Version: 
9.0.01 201508191530
 /* Mon Jan 18 2016 11:26:09.969 */ Checking connection to server: 
ESA-REMAPP01.[ServerDomain] ...
 /* Mon Jan 18 2016 11:26:09.969 */ Using RMI Port 
 /* Mon Jan 18 2016 11:26:09.970 */ Using JRE: 1.8.0_66
 /* Mon Jan 18 2016 11:26:11.843 */ Successfully connected at Jan 18, 2016 
11:26:11 AM
 /* Mon Jan 18 2016 11:26:38.893 */ Email Engine asserting waiting state 
for provider:[com.bmc.arsys.emaildaemon://incoming/AR_Incoming]
 /* Mon Jan 18 2016 11:26:38.894 */ Email Engine asserting waiting state 
for provider:[com.bmc.arsys.emaildaemon://outgoing/ARSystem_Out]

I've removed the domain name and rmi port for security reasons.
Any help you can provide would be most appreciated.  We're supposed to go live 
this afternoon, and we have to get email up!
--
Warren R. Baltimore II
Remedy Developer
410-533-5367
_ARSlist: "Where the Answers Are" and have been for 20 years_

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
"Where the Answers Are, and have been for 20 years"

Re: Email Service is non functioning after upgrade to 9.0.01

[Karthik]

Try running email engine in debug mode and see what it records

Regards,
Karthik


> On Jan 18, 2016, at 11:15 AM, LJ LongWing  wrote:
> 
> **
> Warren,
> Is the issue that mails aren't going in/out?...have you checked the server 
> ranking table to ensure that each app server is setup properly for email 
> engine, and ensure that things aren't going into a 'waiting state' on the 
> proper 'up' servers?
> 
>> On Mon, Jan 18, 2016 at 9:51 AM, Warren R. Baltimore II 
>>  wrote:
>> **
>> First, the technical stuff.
>> 
>> AREmail is running on a MS Server 2008 SP2 (Virtual)
>> We upgraded from ARS 7.6.04 to 9.0.01 in a 3 app server environment.
>> Email is only currently running on one of the 3 app servers
>> Java JRE is 8u66
>> 
>> The Email service comes up, and the email log and email.lck file is 
>> created...
>> 
>> And then nothing.  We've checked the email_daemon.properties file, and it 
>> looks good.
>> 
>> Here is the log file.
>> 
>>  /* Mon Jan 18 2016 11:26:09.969 */ Application has started Version: 
>> 9.0.01 201508191530
>>  /* Mon Jan 18 2016 11:26:09.969 */ Checking connection to server: 
>> ESA-REMAPP01.[ServerDomain] ...
>>  /* Mon Jan 18 2016 11:26:09.969 */ Using RMI Port 
>>  /* Mon Jan 18 2016 11:26:09.970 */ Using JRE: 1.8.0_66
>>  /* Mon Jan 18 2016 11:26:11.843 */ Successfully connected at Jan 18, 
>> 2016 11:26:11 AM
>>  /* Mon Jan 18 2016 11:26:38.893 */ Email Engine asserting waiting 
>> state for provider:[com.bmc.arsys.emaildaemon://incoming/AR_Incoming]
>>  /* Mon Jan 18 2016 11:26:38.894 */ Email Engine asserting waiting 
>> state for provider:[com.bmc.arsys.emaildaemon://outgoing/ARSystem_Out]
>> 
>> I've removed the domain name and rmi port for security reasons.
>> 
>> Any help you can provide would be most appreciated.  We're supposed to go 
>> live this afternoon, and we have to get email up!
>> -- 
>> Warren R. Baltimore II
>> Remedy Developer
>> 410-533-5367
>> _ARSlist: "Where the Answers Are" and have been for 20 years_
> 
> _ARSlist: "Where the Answers Are" and have been for 20 years_

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
"Where the Answers Are, and have been for 20 years"