Re: FAQ for Customer enforced licensing model in AR System 7.1.00 part I
David, Licensing policies have not changed. Purchasing requirements have not changed. The same restrictions on license usage will be in place with AR System 7.1.00 that are in place today. Licensing is not changing - only the need for keys. Have there been discussions within BMC on how to provide an affordable means for independent consultants, or developers who desire to learn other ARS products on their home computers, to acquire some type of limited license? For me, the 2000-record limit is fine. I can still learn to administer and develop with each of the OOB packages with small record sets. My employer has spent a good deal of money on ARS licenses and they are happy with the product. They won't however spend $10,000 to $20,000 per OOB package just so I can increase my development experience. I would be willing to spend $500 - $1000 per year out of my own pocket for a limited license to use all the ARS packages on my home (not office) computers. I am sure others would as well. This could be another revenue stream (albeit small) for BMC with probably no additional overhead for your company. I could purchase the license through a regular Remedy support provider. My $0.02. I hope a solution is forthcoming. Stephen -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Easter, David Sent: Friday, August 10, 2007 7:05 PM To: arslist@ARSLIST.ORG Subject: Re: FAQ for Customer enforced licensing model in AR System 7.1.00 part I I thought I would just put all my answers into one E-mail so that there aren't a bunch of separate threads flying around... Q: Will the unlicensed AR Server, which presently runs in Evaluation mode with 3 fixed licensed and a 2000-record limit per table, still be available with v7.1? Yes. Q: Will we (Remedy developers) now have the ability to run AR Server (in Evaluation mode) on our own personal computer with the other Remedy applications (Change, Asset, etc) without having to purchase licenses for the applications? Licensing policies have not changed. Purchasing requirements have not changed. The same restrictions on license usage will be in place with AR System 7.1.00 that are in place today. Licensing is not changing - only the need for keys. If somebody logs in that has a defined float license - but performs no actions that require a license (say submits their own record) - will a license usage be logged? License behavior has not change in AR System 7.1.00. Actions or situations that consume a license today will continue to consume a license in AR System 7.1.00. Only the need for keys has changed in AR System 7.1.00. If a license is consumed, it will be logged as such and appear in your usage report. One of the major troubles with MidTier is that it seems to generate different versions of HTML-Forms for each combination of user groups This has been updated in AR System 7.1.00 in pre-fetching. Each form is prefetched according to the set of permissions for that form and its fields. For example, if the administrator selects a form that has 75 fields, the entire form (all 75 fields plus workflow) is cached. As a user accesses the form, the Mid-Tier will only grant the user access to those fields and workflow objects that match the group permissions of that user - but the original form is not cached a second time as it is today. It's a bit more technical than this - but the general answer is it's better than in AR System 7.0.01. The final documentation will explain it better than I probably just did. ;-) you will be able to configure a ceiling for each license type, which is supposed to correspond to the number of licenses you've purchased. It is correct that administrators may still set a ceiling for each license type. What was done in keys previously is now controlled by the administrator. If the administrator chooses to set a maximum number of user licenses, for example, AR System will behave just like it does today. Licensing is not changing - only the need for keys. Note that the maximum does not have to correspond to the number of licenses you've purchased, although many administrators will find it most convenient to do so. This was detailed in the original FAQ. I would continue the argument that the recorded values are not accurate with the way the mid-tier handles floating licenses, e.g., not releasing the token when the user ends the session (i.e., closes the browser). This topic is a bit tangential to the changes made in AR System 7.1.00. The issue of the Mid-Tier not being able to recognize a session closing when the user does not logout properly is not addressed in this release - but the feedback from the customer base has been heard and BMC will look into the issue further in a future release. This was the #2 issue cited in the recently performed survey as a restriction for moving to a web-client only environment. Thanks for the feedback so
Re: FAQ for Customer enforced licensing model in AR System 7.1.00 part I
I will second that. I would spend in that neighborhood to be able to install arserver and the applications on 'my' boxes (windows, sun, and linux), outside my regular job, to be able to learn, write extensions for, etc. the out of the box apps and arserver. And please please don't bind an offering like this to some type of training or certification. That I won't pay for. Axton Grams On 8/15/07, Heider, Stephen [EMAIL PROTECTED] wrote: David, Licensing policies have not changed. Purchasing requirements have not changed. The same restrictions on license usage will be in place with AR System 7.1.00 that are in place today. Licensing is not changing - only the need for keys. Have there been discussions within BMC on how to provide an affordable means for independent consultants, or developers who desire to learn other ARS products on their home computers, to acquire some type of limited license? For me, the 2000-record limit is fine. I can still learn to administer and develop with each of the OOB packages with small record sets. My employer has spent a good deal of money on ARS licenses and they are happy with the product. They won't however spend $10,000 to $20,000 per OOB package just so I can increase my development experience. I would be willing to spend $500 - $1000 per year out of my own pocket for a limited license to use all the ARS packages on my home (not office) computers. I am sure others would as well. This could be another revenue stream (albeit small) for BMC with probably no additional overhead for your company. I could purchase the license through a regular Remedy support provider. My $0.02. I hope a solution is forthcoming. Stephen -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Easter, David Sent: Friday, August 10, 2007 7:05 PM To: arslist@ARSLIST.ORG Subject: Re: FAQ for Customer enforced licensing model in AR System 7.1.00 part I I thought I would just put all my answers into one E-mail so that there aren't a bunch of separate threads flying around... Q: Will the unlicensed AR Server, which presently runs in Evaluation mode with 3 fixed licensed and a 2000-record limit per table, still be available with v7.1? Yes. Q: Will we (Remedy developers) now have the ability to run AR Server (in Evaluation mode) on our own personal computer with the other Remedy applications (Change, Asset, etc) without having to purchase licenses for the applications? Licensing policies have not changed. Purchasing requirements have not changed. The same restrictions on license usage will be in place with AR System 7.1.00 that are in place today. Licensing is not changing - only the need for keys. If somebody logs in that has a defined float license - but performs no actions that require a license (say submits their own record) - will a license usage be logged? License behavior has not change in AR System 7.1.00. Actions or situations that consume a license today will continue to consume a license in AR System 7.1.00. Only the need for keys has changed in AR System 7.1.00. If a license is consumed, it will be logged as such and appear in your usage report. One of the major troubles with MidTier is that it seems to generate different versions of HTML-Forms for each combination of user groups This has been updated in AR System 7.1.00 in pre-fetching. Each form is prefetched according to the set of permissions for that form and its fields. For example, if the administrator selects a form that has 75 fields, the entire form (all 75 fields plus workflow) is cached. As a user accesses the form, the Mid-Tier will only grant the user access to those fields and workflow objects that match the group permissions of that user - but the original form is not cached a second time as it is today. It's a bit more technical than this - but the general answer is it's better than in AR System 7.0.01. The final documentation will explain it better than I probably just did. ;-) you will be able to configure a ceiling for each license type, which is supposed to correspond to the number of licenses you've purchased. It is correct that administrators may still set a ceiling for each license type. What was done in keys previously is now controlled by the administrator. If the administrator chooses to set a maximum number of user licenses, for example, AR System will behave just like it does today. Licensing is not changing - only the need for keys. Note that the maximum does not have to correspond to the number of licenses you've purchased, although many administrators will find it most convenient to do so. This was detailed in the original FAQ. I would continue the argument that the recorded values are not accurate with the way the mid-tier handles floating licenses, e.g., not releasing the token when the user ends the session (i.e
Re: FAQ for Customer enforced licensing model in AR System 7.1.00 part I
John, I totally agree with you. If a license is not required, then a license should not be consumed. For me, this will throw off my license count. Thanks, Gary Opela, Jr Sr. Remedy Developer Leader Communications, Inc. 405 736 3211 -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of John Sundberg Sent: Friday, August 10, 2007 7:26 AM To: arslist@ARSLIST.ORG Subject: Re: FAQ for Customer enforced licensing model in AR System 7.1.00 part I ** If somebody logs in that has a defined float license - but performs no actions that require a license (say submits their own record) - will a license usage be logged? -John On 8/9/07, Easter, David [EMAIL PROTECTED] wrote: ** Q: Do I still need a key for AR System server? A: Yes. You will still need to obtain a key from BMC for each AR System Server. To expedite this process, we've already created a place where you can get a temporary license key while you are waiting for your permanent key to be sent to you. You will need the following information to request a temporary license key for trial usage or while the processing of your permanent key is performed: 1. Login to Support Central at http://www.bmc.com/support http://www.bmc.com/support 2. Click on the Licensing and Passwords http://www.bmc.com/info_center_support/overview/0,3252,19097_61032733,0 0.html link 3. Click on the Request a Trial/Temporary License http://www.bmc.com/support/hou_Support_Secure/0,,19097_61032733_7798071 5,00.html link 4. Agree to the End User License Agreement 5. Choose your product and enter the requested information 6. Click the Request License button 7. Your temporary license key will be sent via Email NOTE: The keys generated on this page are 30 day trial keys. Remember to return to the Licensing page to obtain your permanent keys when you are notified they are ready. Q: So if I want to increase the number of AR System Fixed or Floating Users on my licensed AR System server, do I need a key? A: No. You do not need a key. To increase the number of users, you will only need to go into the Administration Console and increase the number of licenses. You will then need to notify BMC or a BMC partner that you have increased the number and wish to purchase the amount to which you've increased. Q: If I upgrade AR System Server to 7.1.00, but not my ITSM application (e.g. Change Management), will I still need keys for my ITSM application? A: No. License management is done by the server - so if you upgrade your AR System server to 7.1.00, the applications will no longer require a key to be licensed. Q: So you're getting rid of licensing? A: No. We are removing the need for keys to license AR System based applications, users, and add-ons. A license is still required. Licenses will still need to be purchased and entered into the AR System Administration Console. The big difference is that a key is no longer required to enter that license. Q: Does this change any licensing restrictions? A: No. Licenses behave just as they do in AR System today. The difference is that a key is no longer required to enter that license. Q: How is license usage kept on the server? A: To gather information about license usage, each AR System server scans the system approximately every 45 minutes and writes the results to a file named LicenseReport.txt. This file contains a running log of license usage for each license type. Q: LicenseReport.txt - that's a text file? A: Yes - and it is human readable. It could also be used by developers for other purposes such as long term trending of license usage. Q: How will BMC ensure that the log file is not tampered with? A: By moving to this license key model, BMC is extending its trust in customers. We expect that this file will not be tampered with beyond expected maintenance actions - for example, backing the file up after a billing period. The file does contain an internal checksum that could be used by BMC in extreme cases of misuse. Q: How can I monitor my usage to ensure I'm not using more licenses than I can afford? A: To make sure that you are in compliance with your purchased licenses, you can periodically generate a license usage report for each of your AR System servers (including each server in a server group). The report contains the following information: - For AR System and application user floating licenses, the greatest number of licenses in use at the same time during the period
Re: FAQ for Customer enforced licensing model in AR System 7.1.00 part I
Hi, If a user just logs in, the license is not consumed. As soon as the user performs a search, refresh a table-field or triggers an active-link-set-fields that connects to the server. A license will be grabbed, if available. There are other conditions as well like Push-Fields and Submits. Opening a form will in itself not grab a license. If you have an Init-Form, a license may be consumed immediately. Nothing concerning this behaviour has changed. The application licenses behave the same, but will only be consumed if the form on which the operation is performed is tagged to belong to the specific application. I do not have a list of application-form-relationtips. Best Regards - Misi, RRR AB, http://www.rrr.se Products from RRR Scandinavia: * RRR|License - Not enough Remedy licenses? Save money by optimizing. * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs. * RRR|Translator - Manage and automate your language translations. Find these products, and many free tools and utilities, at http://rrr.se. John, I totally agree with you. If a license is not required, then a license should not be consumed. For me, this will throw off my license count. Thanks, Gary Opela, Jr Sr. Remedy Developer Leader Communications, Inc. 405 736 3211 -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of John Sundberg Sent: Friday, August 10, 2007 7:26 AM To: arslist@ARSLIST.ORG Subject: Re: FAQ for Customer enforced licensing model in AR System 7.1.00 part I ** If somebody logs in that has a defined float license - but performs no actions that require a license (say submits their own record) - will a license usage be logged? -John On 8/9/07, Easter, David [EMAIL PROTECTED] wrote: ** Q: Do I still need a key for AR System server? A: Yes. You will still need to obtain a key from BMC for each AR System Server. To expedite this process, we've already created a place where you can get a temporary license key while you are waiting for your permanent key to be sent to you. You will need the following information to request a temporary license key for trial usage or while the processing of your permanent key is performed: 1. Login to Support Central at http://www.bmc.com/support http://www.bmc.com/support 2. Click on the Licensing and Passwords http://www.bmc.com/info_center_support/overview/0,3252,19097_61032733,0 0.html link 3. Click on the Request a Trial/Temporary License http://www.bmc.com/support/hou_Support_Secure/0,,19097_61032733_7798071 5,00.html link 4. Agree to the End User License Agreement 5. Choose your product and enter the requested information 6. Click the Request License button 7. Your temporary license key will be sent via Email NOTE: The keys generated on this page are 30 day trial keys. Remember to return to the Licensing page to obtain your permanent keys when you are notified they are ready. Q: So if I want to increase the number of AR System Fixed or Floating Users on my licensed AR System server, do I need a key? A: No. You do not need a key. To increase the number of users, you will only need to go into the Administration Console and increase the number of licenses. You will then need to notify BMC or a BMC partner that you have increased the number and wish to purchase the amount to which you've increased. Q: If I upgrade AR System Server to 7.1.00, but not my ITSM application (e.g. Change Management), will I still need keys for my ITSM application? A: No. License management is done by the server - so if you upgrade your AR System server to 7.1.00, the applications will no longer require a key to be licensed. Q: So you're getting rid of licensing? A: No. We are removing the need for keys to license AR System based applications, users, and add-ons. A license is still required. Licenses will still need to be purchased and entered into the AR System Administration Console. The big difference is that a key is no longer required to enter that license. Q: Does this change any licensing restrictions? A: No. Licenses behave just as they do in AR System today. The difference is that a key is no longer required to enter that license. Q: How is license usage kept on the server? A: To gather information about license usage, each AR System server scans the system approximately every 45 minutes and writes the results to a file named LicenseReport.txt. This file contains a running log of license usage for each license type. Q: LicenseReport.txt - that's a text file? A: Yes - and it is human readable. It could also be used by developers for other purposes
Re: FAQ for Customer enforced licensing model in AR System 7.1.00 part I
Thanks for the clarification Misi. I was wondering if a license was consumed whenever a user opened a form. I knew that clicking on objects could consume a license. I still stand by my statement though, if a license is not required then a license should not be consumed. Submitting a ticket and modifying one's own ticket does not require a license and should not consume one. This would free up a lot of licenses for me, which I'm sure is why it works as is :) Thanks, Gary Opela, Jr Sr. Remedy Developer Leader Communications, Inc. 405 736 3211 -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Misi Mladoniczky Sent: Wednesday, August 15, 2007 8:29 AM To: arslist@ARSLIST.ORG Subject: Re: FAQ for Customer enforced licensing model in AR System 7.1.00 part I Hi, If a user just logs in, the license is not consumed. As soon as the user performs a search, refresh a table-field or triggers an active-link-set-fields that connects to the server. A license will be grabbed, if available. There are other conditions as well like Push-Fields and Submits. Opening a form will in itself not grab a license. If you have an Init-Form, a license may be consumed immediately. Nothing concerning this behaviour has changed. The application licenses behave the same, but will only be consumed if the form on which the operation is performed is tagged to belong to the specific application. I do not have a list of application-form-relationtips. Best Regards - Misi, RRR AB, http://www.rrr.se Products from RRR Scandinavia: * RRR|License - Not enough Remedy licenses? Save money by optimizing. * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs. * RRR|Translator - Manage and automate your language translations. Find these products, and many free tools and utilities, at http://rrr.se. John, I totally agree with you. If a license is not required, then a license should not be consumed. For me, this will throw off my license count. Thanks, Gary Opela, Jr Sr. Remedy Developer Leader Communications, Inc. 405 736 3211 -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of John Sundberg Sent: Friday, August 10, 2007 7:26 AM To: arslist@ARSLIST.ORG Subject: Re: FAQ for Customer enforced licensing model in AR System 7.1.00 part I ** If somebody logs in that has a defined float license - but performs no actions that require a license (say submits their own record) - will a license usage be logged? -John On 8/9/07, Easter, David [EMAIL PROTECTED] wrote: ** Q: Do I still need a key for AR System server? A: Yes. You will still need to obtain a key from BMC for each AR System Server. To expedite this process, we've already created a place where you can get a temporary license key while you are waiting for your permanent key to be sent to you. You will need the following information to request a temporary license key for trial usage or while the processing of your permanent key is performed: 1. Login to Support Central at http://www.bmc.com/support http://www.bmc.com/support 2. Click on the Licensing and Passwords http://www.bmc.com/info_center_support/overview/0,3252,19097_61032733,0 0.html link 3. Click on the Request a Trial/Temporary License http://www.bmc.com/support/hou_Support_Secure/0,,19097_61032733_7798071 5,00.html link 4. Agree to the End User License Agreement 5. Choose your product and enter the requested information 6. Click the Request License button 7. Your temporary license key will be sent via Email NOTE: The keys generated on this page are 30 day trial keys. Remember to return to the Licensing page to obtain your permanent keys when you are notified they are ready. Q: So if I want to increase the number of AR System Fixed or Floating Users on my licensed AR System server, do I need a key? A: No. You do not need a key. To increase the number of users, you will only need to go into the Administration Console and increase the number of licenses. You will then need to notify BMC or a BMC partner that you have increased the number and wish to purchase the amount to which you've increased. Q: If I upgrade AR System Server to 7.1.00, but not my ITSM application (e.g. Change Management), will I still need keys for my ITSM application? A: No. License management is done by the server - so if you upgrade your AR System server to 7.1.00, the applications will no longer require a key to be licensed. Q: So you're getting rid of licensing? A: No. We are removing the need for keys to license AR System based applications, users, and add-ons. A license is still required. Licenses
Re: FAQ for Customer enforced licensing model in AR System 7.1.00 part I
Have there been discussions within BMC on how to provide an affordable means for independent consultants, or developers who desire to learn other ARS products on their home computers, to acquire some type of limited license? Yes, there are ongoing discussions on this topic. Thanks, -David J. Easter Sr. Product Manager, Service Management Business Unit BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Heider, Stephen Sent: Wednesday, August 15, 2007 5:32 AM To: arslist@ARSLIST.ORG Subject: Re: FAQ for Customer enforced licensing model in AR System 7.1.00 part I David, Licensing policies have not changed. Purchasing requirements have not changed. The same restrictions on license usage will be in place with AR System 7.1.00 that are in place today. Licensing is not changing - only the need for keys. Have there been discussions within BMC on how to provide an affordable means for independent consultants, or developers who desire to learn other ARS products on their home computers, to acquire some type of limited license? For me, the 2000-record limit is fine. I can still learn to administer and develop with each of the OOB packages with small record sets. My employer has spent a good deal of money on ARS licenses and they are happy with the product. They won't however spend $10,000 to $20,000 per OOB package just so I can increase my development experience. I would be willing to spend $500 - $1000 per year out of my own pocket for a limited license to use all the ARS packages on my home (not office) computers. I am sure others would as well. This could be another revenue stream (albeit small) for BMC with probably no additional overhead for your company. I could purchase the license through a regular Remedy support provider. My $0.02. I hope a solution is forthcoming. Stephen -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Easter, David Sent: Friday, August 10, 2007 7:05 PM To: arslist@ARSLIST.ORG Subject: Re: FAQ for Customer enforced licensing model in AR System 7.1.00 part I I thought I would just put all my answers into one E-mail so that there aren't a bunch of separate threads flying around... Q: Will the unlicensed AR Server, which presently runs in Evaluation mode with 3 fixed licensed and a 2000-record limit per table, still be available with v7.1? Yes. Q: Will we (Remedy developers) now have the ability to run AR Server (in Evaluation mode) on our own personal computer with the other Remedy applications (Change, Asset, etc) without having to purchase licenses for the applications? Licensing policies have not changed. Purchasing requirements have not changed. The same restrictions on license usage will be in place with AR System 7.1.00 that are in place today. Licensing is not changing - only the need for keys. If somebody logs in that has a defined float license - but performs no actions that require a license (say submits their own record) - will a license usage be logged? License behavior has not change in AR System 7.1.00. Actions or situations that consume a license today will continue to consume a license in AR System 7.1.00. Only the need for keys has changed in AR System 7.1.00. If a license is consumed, it will be logged as such and appear in your usage report. One of the major troubles with MidTier is that it seems to generate different versions of HTML-Forms for each combination of user groups This has been updated in AR System 7.1.00 in pre-fetching. Each form is prefetched according to the set of permissions for that form and its fields. For example, if the administrator selects a form that has 75 fields, the entire form (all 75 fields plus workflow) is cached. As a user accesses the form, the Mid-Tier will only grant the user access to those fields and workflow objects that match the group permissions of that user - but the original form is not cached a second time as it is today. It's a bit more technical than this - but the general answer is it's better than in AR System 7.0.01. The final documentation will explain it better than I probably just did. ;-) you will be able to configure a ceiling for each license type, which is supposed to correspond to the number of licenses you've purchased. It is correct that administrators may still set a ceiling for each license type. What was done in keys previously is now controlled by the administrator. If the administrator chooses to set a maximum number of user licenses, for example, AR System will behave just like it does
Re: FAQ for Customer enforced licensing model in AR System 7.1.00 part I (U)
UNCLASSIFIED Sweet!!! -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Easter, David Sent: Wednesday, August 15, 2007 10:31 AM To: arslist@ARSLIST.ORG Subject: Re: FAQ for Customer enforced licensing model in AR System 7.1.00 part I Have there been discussions within BMC on how to provide an affordable means for independent consultants, or developers who desire to learn other ARS products on their home computers, to acquire some type of limited license? Yes, there are ongoing discussions on this topic. Thanks, -David J. Easter Sr. Product Manager, Service Management Business Unit BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Heider, Stephen Sent: Wednesday, August 15, 2007 5:32 AM To: arslist@ARSLIST.ORG Subject: Re: FAQ for Customer enforced licensing model in AR System 7.1.00 part I David, Licensing policies have not changed. Purchasing requirements have not changed. The same restrictions on license usage will be in place with AR System 7.1.00 that are in place today. Licensing is not changing - only the need for keys. Have there been discussions within BMC on how to provide an affordable means for independent consultants, or developers who desire to learn other ARS products on their home computers, to acquire some type of limited license? For me, the 2000-record limit is fine. I can still learn to administer and develop with each of the OOB packages with small record sets. My employer has spent a good deal of money on ARS licenses and they are happy with the product. They won't however spend $10,000 to $20,000 per OOB package just so I can increase my development experience. I would be willing to spend $500 - $1000 per year out of my own pocket for a limited license to use all the ARS packages on my home (not office) computers. I am sure others would as well. This could be another revenue stream (albeit small) for BMC with probably no additional overhead for your company. I could purchase the license through a regular Remedy support provider. My $0.02. I hope a solution is forthcoming. Stephen -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Easter, David Sent: Friday, August 10, 2007 7:05 PM To: arslist@ARSLIST.ORG Subject: Re: FAQ for Customer enforced licensing model in AR System 7.1.00 part I I thought I would just put all my answers into one E-mail so that there aren't a bunch of separate threads flying around... Q: Will the unlicensed AR Server, which presently runs in Evaluation mode with 3 fixed licensed and a 2000-record limit per table, still be available with v7.1? Yes. Q: Will we (Remedy developers) now have the ability to run AR Server (in Evaluation mode) on our own personal computer with the other Remedy applications (Change, Asset, etc) without having to purchase licenses for the applications? Licensing policies have not changed. Purchasing requirements have not changed. The same restrictions on license usage will be in place with AR System 7.1.00 that are in place today. Licensing is not changing - only the need for keys. If somebody logs in that has a defined float license - but performs no actions that require a license (say submits their own record) - will a license usage be logged? License behavior has not change in AR System 7.1.00. Actions or situations that consume a license today will continue to consume a license in AR System 7.1.00. Only the need for keys has changed in AR System 7.1.00. If a license is consumed, it will be logged as such and appear in your usage report. One of the major troubles with MidTier is that it seems to generate different versions of HTML-Forms for each combination of user groups This has been updated in AR System 7.1.00 in pre-fetching. Each form is prefetched according to the set of permissions for that form and its fields. For example, if the administrator selects a form that has 75 fields, the entire form (all 75 fields plus workflow) is cached. As a user accesses the form, the Mid-Tier will only grant the user access to those fields and workflow objects that match the group permissions of that user - but the original form is not cached a second time as it is today. It's a bit more technical than this - but the general answer is it's better than in AR System 7.0.01. The final documentation will explain it better than I probably just did. ;-) you will be able to configure a ceiling for each license type, which is supposed to correspond to the number
Re: FAQ for Customer enforced licensing model in AR System 7.1.00 part I
Well - I see the case that as soon as you are logged in with a float - you suck a license - even if you have not done something. (7.01) (At least you suck a license according to the error message provided - no licenses available) If I change the person to a read only - they dont get the error message - and they continue on just fine. I am wondering if 7.1 will log a license as taken (in the above case) -- even if I had licenses avail -- because in my opinion I have not used one - I should not be logged as using one either. To the point that although BMC will be trusting you to monitor your license usage - I am claiming that the logged values are incorrect (assuming same current logic as 7.0). Therefore not provable either way -- which is going to be trouble (my opinion). Companies may be logging way greater use of floats than is real. So - I think the license logging idea in 7.1 is great -- however - I think it should only log if you actually NEED a license (modify a separate ticket). Can somebody from BMC validate that the above case is the logging logic? Or am I wrong? -John On 8/10/07, Shellman, David [EMAIL PROTECTED] wrote: ** Based on past history, this would be incorrect. If the user is defined with a floating license, it would be used any time an update was made. In truth only Dave or some one else from BMC will be able to answer this questions. For many of us it would only be speculation. Dave -- *From:* Action Request System discussion list(ARSList) [mailto: [EMAIL PROTECTED] *On Behalf Of *Drake,Dave *Sent:* Friday, August 10, 2007 9:44 AM *To:* arslist@ARSLIST.ORG *Subject:* Re: FAQ for Customer enforced licensing model in AR System 7.1.00 part I ** Only a Read *Dave Drake* | Remedy Administrator | Cerner Corporation - CernerWorks | 816-201-1823http://pbx/taci.cgi?exten=91816-201-1823account=5130context=from-internalphonetype=SIPcallerid=6515560930| [EMAIL PROTECTED] [EMAIL PROTECTED] | * www.cerner.com* http://www.cerner.com/ -- *From:* Action Request System discussion list(ARSList) [mailto: [EMAIL PROTECTED] *On Behalf Of *John Sundberg *Sent:* Friday, August 10, 2007 7:26 AM *To:* arslist@ARSLIST.ORG *Subject:* Re: FAQ for Customer enforced licensing model in AR System 7.1.00 part I ** If somebody logs in that has a defined float license - but performs no actions that require a license (say submits their own record) - will a license usage be logged? -John __20060125___This posting was submitted with HTML in it___ -- John David Sundberg 235 East 6th Street, Suite 400B St. Paul, MN 55101 (651) 556-0930-work (651) 247-6766-cell (651) 695-8577-fax [EMAIL PROTECTED] ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: FAQ for Customer enforced licensing model in AR System 7.1.00 part I
I spoke with David on the new licensing about a week back; my interpretation is: you will be able to configure a ceiling for each license type, which is supposed to correspond to the number of licenses you've purchased. If you hit the ceiling for floating licenses, users will still get a floating token denied error. License allocation/configuration/utilization will be logged on the server side, and checksums will be included in the log file to ensure recorded data is accurate. I heard of no changes to the token allocation logic, but that doesn't mean anything except that it wasn't mentioned. I would continue the argument that the recorded values are not accurate with the way the mid-tier handles floating licenses, e.g., not releasing the token when the user ends the session (i.e., closes the browser). I use the terminology 'ended the session' to refer to closing the browser, because once the user closes the browser, there is no way that that session can be regained, short of forcing an override. Axton Grams On 8/10/07, John Sundberg [EMAIL PROTECTED] wrote: ** Well - I see the case that as soon as you are logged in with a float - you suck a license - even if you have not done something. (7.01) (At least you suck a license according to the error message provided - no licenses available) If I change the person to a read only - they dont get the error message - and they continue on just fine. I am wondering if 7.1 will log a license as taken (in the above case) -- even if I had licenses avail -- because in my opinion I have not used one - I should not be logged as using one either. To the point that although BMC will be trusting you to monitor your license usage - I am claiming that the logged values are incorrect (assuming same current logic as 7.0). Therefore not provable either way -- which is going to be trouble (my opinion). Companies may be logging way greater use of floats than is real. So - I think the license logging idea in 7.1 is great -- however - I think it should only log if you actually NEED a license (modify a separate ticket). Can somebody from BMC validate that the above case is the logging logic? Or am I wrong? -John On 8/10/07, Shellman, David [EMAIL PROTECTED] wrote: ** Based on past history, this would be incorrect. If the user is defined with a floating license, it would be used any time an update was made. In truth only Dave or some one else from BMC will be able to answer this questions. For many of us it would only be speculation. Dave From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Drake,Dave Sent: Friday, August 10, 2007 9:44 AM To: arslist@ARSLIST.ORG Subject: Re: FAQ for Customer enforced licensing model in AR System 7.1.00 part I ** Only a Read Dave Drake | Remedy Administrator | Cerner Corporation - CernerWorks | 816-201-1823 | [EMAIL PROTECTED] | www.cerner.com From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of John Sundberg Sent: Friday, August 10, 2007 7:26 AM To: arslist@ARSLIST.ORG Subject: Re: FAQ for Customer enforced licensing model in AR System 7.1.00 part I ** If somebody logs in that has a defined float license - but performs no actions that require a license (say submits their own record) - will a license usage be logged? -John __20060125___This posting was submitted with HTML in it___ -- John David Sundberg 235 East 6th Street, Suite 400B St. Paul, MN 55101 (651) 556-0930-work (651) 247-6766-cell (651) 695-8577-fax [EMAIL PROTECTED] __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: FAQ for Customer enforced licensing model in AR System 7.1.00 part I
Only a Read Dave Drake | Remedy Administrator | Cerner Corporation - CernerWorks | 816-201-1823 | [EMAIL PROTECTED] mailto:[EMAIL PROTECTED] | www.cerner.com http://www.cerner.com/ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of John Sundberg Sent: Friday, August 10, 2007 7:26 AM To: arslist@ARSLIST.ORG Subject: Re: FAQ for Customer enforced licensing model in AR System 7.1.00 part I ** If somebody logs in that has a defined float license - but performs no actions that require a license (say submits their own record) - will a license usage be logged? -John On 8/9/07, Easter, David [EMAIL PROTECTED] wrote: ** Q: Do I still need a key for AR System server? A: Yes. You will still need to obtain a key from BMC for each AR System Server. To expedite this process, we've already created a place where you can get a temporary license key while you are waiting for your permanent key to be sent to you. You will need the following information to request a temporary license key for trial usage or while the processing of your permanent key is performed: 1. Login to Support Central at http://www.bmc.com/support http://www.bmc.com/support 2. Click on the Licensing and Passwords http://www.bmc.com/info_center_support/overview/0,3252,19097_61032733,0 0.html link 3. Click on the Request a Trial/Temporary License http://www.bmc.com/support/hou_Support_Secure/0,,19097_61032733_7798071 5,00.html link 4. Agree to the End User License Agreement 5. Choose your product and enter the requested information 6. Click the Request License button 7. Your temporary license key will be sent via Email NOTE: The keys generated on this page are 30 day trial keys. Remember to return to the Licensing page to obtain your permanent keys when you are notified they are ready. Q: So if I want to increase the number of AR System Fixed or Floating Users on my licensed AR System server, do I need a key? A: No. You do not need a key. To increase the number of users, you will only need to go into the Administration Console and increase the number of licenses. You will then need to notify BMC or a BMC partner that you have increased the number and wish to purchase the amount to which you've increased. Q: If I upgrade AR System Server to 7.1.00, but not my ITSM application (e.g. Change Management), will I still need keys for my ITSM application? A: No. License management is done by the server - so if you upgrade your AR System server to 7.1.00, the applications will no longer require a key to be licensed. Q: So you're getting rid of licensing? A: No. We are removing the need for keys to license AR System based applications, users, and add-ons. A license is still required. Licenses will still need to be purchased and entered into the AR System Administration Console. The big difference is that a key is no longer required to enter that license. Q: Does this change any licensing restrictions? A: No. Licenses behave just as they do in AR System today. The difference is that a key is no longer required to enter that license. Q: How is license usage kept on the server? A: To gather information about license usage, each AR System server scans the system approximately every 45 minutes and writes the results to a file named LicenseReport.txt. This file contains a running log of license usage for each license type. Q: LicenseReport.txt - that's a text file? A: Yes - and it is human readable. It could also be used by developers for other purposes such as long term trending of license usage. Q: How will BMC ensure that the log file is not tampered with? A: By moving to this license key model, BMC is extending its trust in customers. We expect that this file will not be tampered with beyond expected maintenance actions - for example, backing the file up after a billing period. The file does contain an internal checksum that could be used by BMC in extreme cases of misuse. Q: How can I monitor my usage to ensure I'm not using more licenses than I can afford? A: To make sure that you are in compliance with your purchased licenses, you can periodically generate a license usage report for each of your AR System servers (including each server in a server group). The report contains the following information: - For AR System and application user floating licenses, the greatest number of licenses in use at the same time during the period covered by the report. - For AR
Re: FAQ for Customer enforced licensing model in AR System 7.1.00 part I
If somebody logs in that has a defined float license - but performs no actions that require a license (say submits their own record) - will a license usage be logged? -John On 8/9/07, Easter, David [EMAIL PROTECTED] wrote: ** ** *Q: Do I still need a key for AR System server?* A: Yes. You will still need to obtain a key from BMC for each AR System Server. To expedite this process, we've already created a place where you can get a temporary license key while you are waiting for your permanent key to be sent to you. You will need the following information to request a temporary license key for trial usage or while the processing of your permanent key is performed: 1. Login to Support Central at http://www.bmc.com/support 2. Click on the Licensing and Passwordshttp://www.bmc.com/info_center_support/overview/0,3252,19097_61032733,00.html link 3. Click on the Request a Trial/Temporary Licensehttp://www.bmc.com/support/hou_Support_Secure/0,,19097_61032733_77980715,00.html link 4. Agree to the *End User License Agreement*** 5. Choose your product and enter the requested information 6. Click the Request License button 7. Your temporary license key will be sent via Email NOTE: The keys generated on this page are 30 day trial keys. Remember to return to the Licensing page to obtain your permanent keys when you are notified they are ready. * * *Q: So if I want to increase the number of AR System Fixed or Floating Users on my licensed AR System server, do I need a key?* A: No. You do not need a key. To increase the number of users, you will only need to go into the Administration Console and increase the number of licenses. You will then need to notify BMC or a BMC partner that you have increased the number and wish to purchase the amount to which you've increased. *Q: If I upgrade AR System Server to 7.1.00, but not my ITSM application ( e.g. Change Management), will I still need keys for my ITSM application?* A: No. License management is done by the server – so if you upgrade your AR System server to 7.1.00, the applications will no longer require a key to be licensed. *Q: So you're getting rid of licensing?* A: No. We are removing the need for *keys* to license AR System based applications, users, and add-ons. A license is still required. Licenses will still need to be purchased and entered into the AR System Administration Console. The big difference is that a key is no longer required to enter that license. *Q: Does this change any licensing restrictions?* A: No. Licenses behave just as they do in AR System today. The difference is that a key is no longer required to enter that license. *Q: How is license usage kept on the server?* A: To gather information about license usage, each AR System server scans the system approximately every 45 minutes and writes the results to a file named LicenseReport.txt. This file contains a running log of license usage for each license type. *Q: LicenseReport.txt - that's a text file?* A: Yes – and it is human readable. It could also be used by developers for other purposes such as long term trending of license usage. *Q: How will BMC ensure that the log file is not tampered with?* A: By moving to this license key model, BMC is extending its trust in customers. We expect that this file will not be tampered with beyond expected maintenance actions – for example, backing the file up after a billing period. The file does contain an internal checksum that could be used by BMC in extreme cases of misuse. *Q: How can I monitor my usage to ensure I'm not using more licenses than I can afford?* A: To make sure that you are in compliance with your purchased licenses, you can periodically generate a license usage report for each of your AR System servers (including each server in a server group). The report contains the following information: - For AR System and application user floating licenses, the greatest number of licenses *in use *at the same time during the period covered by the report. - For AR System and application user fixed licenses, the greatest number of licenses *assigned *at the same time during the period covered by the report. - For applications or add-ons, whether the application or add-on has been licensed. *Q: How do I generate that license usage report?* A: You can generate it from the Administration Console or through a command line on the AR System server. The report is written to a file named ReportResult.csv. If the report was generated from the console, the csv file will be automatically transferred back to the client for viewing in any .csv capable viewer (e.g. Excel). *Q: Can that report be run against a specific date range?* A: Yes, assuming that date range is captured in the LicenseReport.txt log file. *Q: ReportResult.csv - that's another
Re: FAQ for Customer enforced licensing model in AR System 7.1.00 part I
I thought I would just put all my answers into one E-mail so that there aren't a bunch of separate threads flying around... Q: Will the unlicensed AR Server, which presently runs in Evaluation mode with 3 fixed licensed and a 2000-record limit per table, still be available with v7.1? Yes. Q: Will we (Remedy developers) now have the ability to run AR Server (in Evaluation mode) on our own personal computer with the other Remedy applications (Change, Asset, etc) without having to purchase licenses for the applications? Licensing policies have not changed. Purchasing requirements have not changed. The same restrictions on license usage will be in place with AR System 7.1.00 that are in place today. Licensing is not changing - only the need for keys. If somebody logs in that has a defined float license - but performs no actions that require a license (say submits their own record) - will a license usage be logged? License behavior has not change in AR System 7.1.00. Actions or situations that consume a license today will continue to consume a license in AR System 7.1.00. Only the need for keys has changed in AR System 7.1.00. If a license is consumed, it will be logged as such and appear in your usage report. One of the major troubles with MidTier is that it seems to generate different versions of HTML-Forms for each combination of user groups This has been updated in AR System 7.1.00 in pre-fetching. Each form is prefetched according to the set of permissions for that form and its fields. For example, if the administrator selects a form that has 75 fields, the entire form (all 75 fields plus workflow) is cached. As a user accesses the form, the Mid-Tier will only grant the user access to those fields and workflow objects that match the group permissions of that user - but the original form is not cached a second time as it is today. It's a bit more technical than this - but the general answer is it's better than in AR System 7.0.01. The final documentation will explain it better than I probably just did. ;-) you will be able to configure a ceiling for each license type, which is supposed to correspond to the number of licenses you've purchased. It is correct that administrators may still set a ceiling for each license type. What was done in keys previously is now controlled by the administrator. If the administrator chooses to set a maximum number of user licenses, for example, AR System will behave just like it does today. Licensing is not changing - only the need for keys. Note that the maximum does not have to correspond to the number of licenses you've purchased, although many administrators will find it most convenient to do so. This was detailed in the original FAQ. I would continue the argument that the recorded values are not accurate with the way the mid-tier handles floating licenses, e.g., not releasing the token when the user ends the session (i.e., closes the browser). This topic is a bit tangential to the changes made in AR System 7.1.00. The issue of the Mid-Tier not being able to recognize a session closing when the user does not logout properly is not addressed in this release - but the feedback from the customer base has been heard and BMC will look into the issue further in a future release. This was the #2 issue cited in the recently performed survey as a restriction for moving to a web-client only environment. Thanks for the feedback so far! David J. Easter Product Line Manager AR System - BMC Service Management Business Unit ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
