Re: Mid Tier Installation 7.0.1 Patch 001 JDK error....
Hugo, I agree. I saw some other messages in this thread where people stated that they were running Tomcat with IIS (or JBoss) but I have found that Mid-Tier runs quite well with Tomcat alone. I am also confused by the SDK vs JDK debate. Some people say SDK is enough while others say you need JDK and Mid-Tier apparently asks for it as well, although I do not remember anymore if it specifically asked for it. I remember that somewhere during the install process, you specify 'Other' if you use neither ServletExec nor IIS and it seems to work. I was using the BMC document about the Apache / Tomcat with Mid-Tier. Again, Apache does not seem to be needed at all to run Tomcat. Rgds, Chris Rom Schlumberger ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Mid Tier Installation 7.0.1 Patch 001 JDK error....
JBoss seems like a bit of overkill for just running Mid-Tier. JBoss is an Java EE application server, while Tomcat is a servlet container only. For Mid-Tier a servlet container is sufficient. As a sidenote, for Tomcat it is not needed to install a JDK. Installing the JRE is enough to run Tomcat. I do not understand why the BMC installer is insisting on a JDK when it's not needed for Tomcat. Also when you do not need Apache or IIS for some other reason, You could run Mid-Tier fine on a Tomcat instance, using it as a webserver. Hugo On 2/7/07, patrick zandi [EMAIL PROTECTED] wrote: ** Thanks.. So what the list is stating .. is correct.. Some are saying .. hey, for me this one is faster .. others .. we don't know that app.. (then don't use it).. you are supporting them all.. I don't know JBOSS - I was using Serverletexec.. on Solaris.. Thanks again.. David.. I was waiting for a Chime in.. I did see in the KB search .. Fix actions for Serverletexec and Jbos as recent as JAN 2007.. thanks. again.. . On 2/7/07, Easter, David [EMAIL PROTECTED] wrote: ** Support told me they are recommending JBOSS instead of Tomcat ? If such a statement was made by a support representative, it probably represents a personal opinion and not an official position of BMC. BMC does not recommend one servlet engine over another. The choice of servlet engine, where a choice is available, is left to the customer. SLM is an example where there currently is not a choice, but for AR System in general, customers may choose to use any of the supported servlet engines. Note that even though ServletExec is not distributed by BMC anymore, customers may still continue to use ServletExec as it is completely supported. In no way did the replacement of ServletExec with Tomcat within the distribution represent any recommendation of removing ServletExec and replacing it with Tomcat in existing or future planned environments. The FAQ in the statement of direction explains this as well. If ServletExec works better in your environment, you can continue using it and still maintain support from BMC for that configuration. Thanks, -David J. Easter Sr. Product Manager, Service Management Business Unit BMC Software, Inc. -- *From:* Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG ] *On Behalf Of *strauss *Sent:* Wednesday, February 07, 2007 11:19 AM *To:* arslist@ARSLIST.ORG *Subject:* Re: Mid Tier Installation 7.0.1 Patch 001 JDK error ** They had better not be changing horses again - we have already had to start getting up to speed on a new japp server and web server that we have no prior experience with (Tomcat and the Tomcat web), since switching to Tomcat on IIS actually runs _worse_ than ServletExec (response times are actually slower). Jboss is even less well known - not used at all here, and we have refused to install the SLM collector until it runs on either Tomcat or ServletExec, as was promised at UserWorld (and still undelivered). BMC would be ill advised to try to switch us to yet another japp server in the middle of the whole 7.x conversion process; it would indicate very poor decision-making processes on their part. That (poor decision-making) is already evident enough in their decisions to start selling their applications without the three fixed user licenses they have always provided to configure/administer the app. Would you buy a new car that came with no wheels and tires? Christopher Strauss, Ph.D. Remedy Database Administrator University of North Texas Computing Center http://remedy.unt.edu/helpdesk/ -- *From:* Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG ] *On Behalf Of *patrick zandi *Sent:* Wednesday, February 07, 2007 12:30 PM *To:* arslist@ARSLIST.ORG *Subject:* Re: Mid Tier Installation 7.0.1 Patch 001 JDK error ** Support told me they are recommending JBOSS instead of Tomcat ? it is faster and better to work with... Ask them about that as well.. On 2/7/07, Kemes, Lisa [EMAIL PROTECTED] wrote: ** Update... I uninstalled Java 5 and installed Java 1.4.2 and started up the Mid Tier installation again and I'm no longer getting this error message, but I still can't get to the mid tier configuration site. I did a new install of IIS 6, Java, Mid Tier and Tomcat on our Windows 2003 server. Weird, you would think it would work. I'm sending a ticket to Remedy Support. thanks! Lisa -- *From:* Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG ] *On Behalf Of *Kemes, Lisa *Sent:* Wednesday, February 07, 2007 12:04 PM *To:* arslist@ARSLIST.ORG *Subject:* Re: Mid Tier Installation 7.0.1 Patch 001 JDK error ** Has anyone received this error even though they have the correct JDK installed? Did you have to do anything different
Mid Tier Installation 7.0.1 Patch 001 JDK error....
Hello, Tomcat is the defacto Java servlet engine. I think we should start by getting our terminology correct - a servlet engine is not hte same as an application server. Tomcat is the former, JBoss is the latter. Also, using JBoss over Tomcat is a rather bizarre suggestion - JBoss uses Tomcat as a servlet engine, and offers a set of functionality on top (that Midtier doesn't and probably will never use). John Java System Solutions : http://www.javasystemsolutions.com ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Mid Tier Installation 7.0.1 Patch 001 JDK error....
Hey Listers, Just installed Mid Tier and Tomcat on our Windows 2003 server and of course it is not working. When I started the installation, it gave me the error that JDK is not installed. I installed the latest JDK (jdk-1_5_0_11-windows-i586-p.exe) and even tried to reinstall it (says that it's already installed). I checked the KB on the BMC site and this error came up, but said that it was due to installing the j2sdkee version (j2skdee is the Java 2 SDK, Enterprise Edition.) This version will not be recognized by the Mid-Tier installer. I'm pretty sure I have the correct version. I'm not even sure that this is causing the problem, but I thought I would start there Lisa ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Mid Tier Installation 7.0.1 Patch 001 JDK error....
Just out of curiosity does anyone know why the New Atlanta ServletEXEC is no longer included in the installation scripts? Christopher P. Gillman Senior Consultant generationE Technologies 847.902.2972 [EMAIL PROTECTED] -Original Message- From: Kemes, Lisa [EMAIL PROTECTED] To: arslist@ARSLIST.ORG Sent: 2/7/07 10:27 AM Subject: Mid Tier Installation 7.0.1 Patch 001 JDK error Hey Listers, Just installed Mid Tier and Tomcat on our Windows 2003 server and of course it is not working. When I started the installation, it gave me the error that JDK is not installed. I installed the latest JDK (jdk-1_5_0_11-windows-i586-p.exe) and even tried to reinstall it (says that it's already installed). I checked the KB on the BMC site and this error came up, but said that it was due to installing the j2sdkee version (j2skdee is the Java 2 SDK, Enterprise Edition.) This version will not be recognized by the Mid-Tier installer. I'm pretty sure I have the correct version. I'm not even sure that this is causing the problem, but I thought I would start there Lisa ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Mid Tier Installation 7.0.1 Patch 001 JDK error....
Lisa, I don't think the 1.5 version of Java is supported at any level of ARS at the moment. The latest 1.4 should work just fine. Rick On 2/7/07, Kemes, Lisa [EMAIL PROTECTED] wrote: ** Hey Listers, Just installed Mid Tier and Tomcat on our Windows 2003 server and of course it is not working. When I started the installation, it gave me the error that JDK is not installed. I installed the latest JDK (jdk-1_5_0_11-windows-i586-p.exe) and even tried to reinstall it (says that it's already installed). I checked the KB on the BMC site and this error came up, but said that it was due to installing the j2sdkee version (j2skdee is the Java 2 SDK, Enterprise Edition.) This version will not be recognized by the Mid-Tier installer. I'm pretty sure I have the correct version. I'm not even sure that this is causing the problem, but I thought I would start there Lisa ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Mid Tier Installation 7.0.1 Patch 001 JDK error....
The matrix for Remedy Mid Tier says 1.4.2 or 5.0 (which is really 1.5.11) From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Rick Cook Sent: Wednesday, February 07, 2007 11:40 AM To: arslist@ARSLIST.ORG Subject: Re: Mid Tier Installation 7.0.1 Patch 001 JDK error ** Lisa, I don't think the 1.5 version of Java is supported at any level of ARS at the moment. The latest 1.4 should work just fine. Rick On 2/7/07, Kemes, Lisa [EMAIL PROTECTED] wrote: ** Hey Listers, Just installed Mid Tier and Tomcat on our Windows 2003 server and of course it is not working. When I started the installation, it gave me the error that JDK is not installed. I installed the latest JDK (jdk-1_5_0_11-windows-i586-p.exe) and even tried to reinstall it (says that it's already installed). I checked the KB on the BMC site and this error came up, but said that it was due to installing the j2sdkee version (j2skdee is the Java 2 SDK, Enterprise Edition.) This version will not be recognized by the Mid-Tier installer. I'm pretty sure I have the correct version. I'm not even sure that this is causing the problem, but I thought I would start there Lisa __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Mid Tier Installation 7.0.1 Patch 001 JDK error....
BMC released a statement of direction white paper regarding the future of Servlet Exec and the ARS. It is avaliable in the documentation section of the Support website. Basically, BMC's contract with New Atlanta expired and they decided to use Tomcat instead. Kyle Christopher P. Gillman wrote: Just out of curiosity does anyone know why the New Atlanta ServletEXEC is no longer included in the installation scripts? Christopher P. Gillman Senior Consultant generationE Technologies 847.902.2972 [EMAIL PROTECTED] -Original Message- From: Kemes, Lisa [EMAIL PROTECTED] To: arslist@ARSLIST.ORG Sent: 2/7/07 10:27 AM Subject: Mid Tier Installation 7.0.1 Patch 001 JDK error Hey Listers, Just installed Mid Tier and Tomcat on our Windows 2003 server and of course it is not working. When I started the installation, it gave me the error that JDK is not installed. I installed the latest JDK (jdk-1_5_0_11-windows-i586-p.exe) and even tried to reinstall it (says that it's already installed). I checked the KB on the BMC site and this error came up, but said that it was due to installing the j2sdkee version (j2skdee is the Java 2 SDK, Enterprise Edition.) This version will not be recognized by the Mid-Tier installer. I'm pretty sure I have the correct version. I'm not even sure that this is causing the problem, but I thought I would start there Lisa ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are -- Kyle Whitley IT System Support Professional Office of Information and Instructional Technology (OIIT) Board of Regents of the University System of Georgia ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Mid Tier Installation 7.0.1 Patch 001 JDK error....
Specifically, it can be found at: http://www.bmc.com/products/documents/66/48/66648/66648.pdf Why is this change happening? The contractual relationship between New Atlanta and BMC has expired. For business reasons, the companies have mutually agreed not to extend the contract. Why include a servlet engine at all? BMC feels that it is important to provide a continued solution for those customers running IIS who do not have another servlet engine solution available. -David J. Easter Sr. Product Manager, Service Management Business Unit BMC Software, Inc. -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Kyle Whitley Sent: Wednesday, February 07, 2007 8:46 AM To: arslist@ARSLIST.ORG Subject: Re: Mid Tier Installation 7.0.1 Patch 001 JDK error BMC released a statement of direction white paper regarding the future of Servlet Exec and the ARS. It is avaliable in the documentation section of the Support website. Basically, BMC's contract with New Atlanta expired and they decided to use Tomcat instead. Kyle Christopher P. Gillman wrote: Just out of curiosity does anyone know why the New Atlanta ServletEXEC is no longer included in the installation scripts? Christopher P. Gillman Senior Consultant generationE Technologies 847.902.2972 [EMAIL PROTECTED] -Original Message- From: Kemes, Lisa [EMAIL PROTECTED] To: arslist@ARSLIST.ORG Sent: 2/7/07 10:27 AM Subject: Mid Tier Installation 7.0.1 Patch 001 JDK error Hey Listers, Just installed Mid Tier and Tomcat on our Windows 2003 server and of course it is not working. When I started the installation, it gave me the error that JDK is not installed. I installed the latest JDK (jdk-1_5_0_11-windows-i586-p.exe) and even tried to reinstall it (says that it's already installed). I checked the KB on the BMC site and this error came up, but said that it was due to installing the j2sdkee version (j2skdee is the Java 2 SDK, Enterprise Edition.) This version will not be recognized by the Mid-Tier installer. I'm pretty sure I have the correct version. I'm not even sure that this is causing the problem, but I thought I would start there Lisa __ _ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are -- Kyle Whitley IT System Support Professional Office of Information and Instructional Technology (OIIT) Board of Regents of the University System of Georgia ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Mid Tier Installation 7.0.1 Patch 001 JDK error....
I''ve used the 5.0/1.5 jdk with tomcat/mid-tier without any issues. Axton Grams On 2/7/07, Rick Cook [EMAIL PROTECTED] wrote: ** Lisa, I don't think the 1.5 version of Java is supported at any level of ARS at the moment. The latest 1.4 should work just fine. Rick On 2/7/07, Kemes, Lisa [EMAIL PROTECTED] wrote: ** Hey Listers, Just installed Mid Tier and Tomcat on our Windows 2003 server and of course it is not working. When I started the installation, it gave me the error that JDK is not installed. I installed the latest JDK (jdk-1_5_0_11-windows-i586-p.exe) and even tried to reinstall it (says that it's already installed). I checked the KB on the BMC site and this error came up, but said that it was due to installing the j2sdkee version (j2skdee is the Java 2 SDK, Enterprise Edition.) This version will not be recognized by the Mid-Tier installer. I'm pretty sure I have the correct version. I'm not even sure that this is causing the problem, but I thought I would start there Lisa __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Mid Tier Installation 7.0.1 Patch 001 JDK error....
Because there are better, free alternatives available. Axton Grams On 2/7/07, Christopher P. Gillman [EMAIL PROTECTED] wrote: Just out of curiosity does anyone know why the New Atlanta ServletEXEC is no longer included in the installation scripts? Christopher P. Gillman Senior Consultant generationE Technologies 847.902.2972 [EMAIL PROTECTED] -Original Message- From: Kemes, Lisa [EMAIL PROTECTED] To: arslist@ARSLIST.ORG Sent: 2/7/07 10:27 AM Subject: Mid Tier Installation 7.0.1 Patch 001 JDK error Hey Listers, Just installed Mid Tier and Tomcat on our Windows 2003 server and of course it is not working. When I started the installation, it gave me the error that JDK is not installed. I installed the latest JDK (jdk-1_5_0_11-windows-i586-p.exe) and even tried to reinstall it (says that it's already installed). I checked the KB on the BMC site and this error came up, but said that it was due to installing the j2sdkee version (j2skdee is the Java 2 SDK, Enterprise Edition.) This version will not be recognized by the Mid-Tier installer. I'm pretty sure I have the correct version. I'm not even sure that this is causing the problem, but I thought I would start there Lisa ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Mid Tier Installation 7.0.1 Patch 001 JDK error....
Axton, Did you do a new install or an upgrade? (with Java) Lisa From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Axton Sent: Wednesday, February 07, 2007 11:55 AM To: arslist@ARSLIST.ORG Subject: Re: Mid Tier Installation 7.0.1 Patch 001 JDK error ** I''ve used the 5.0/1.5 jdk with tomcat/mid-tier without any issues. Axton Grams On 2/7/07, Rick Cook [EMAIL PROTECTED] wrote: ** Lisa, I don't think the 1.5 version of Java is supported at any level of ARS at the moment. The latest 1.4 should work just fine. Rick On 2/7/07, Kemes, Lisa [EMAIL PROTECTED] wrote: ** Hey Listers, Just installed Mid Tier and Tomcat on our Windows 2003 server and of course it is not working. When I started the installation, it gave me the error that JDK is not installed. I installed the latest JDK (jdk-1_5_0_11-windows-i586-p.exe) and even tried to reinstall it (says that it's already installed). I checked the KB on the BMC site and this error came up, but said that it was due to installing the j2sdkee version (j2skdee is the Java 2 SDK, Enterprise Edition.) This version will not be recognized by the Mid-Tier installer. I'm pretty sure I have the correct version. I'm not even sure that this is causing the problem, but I thought I would start there Lisa __20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Mid Tier Installation 7.0.1 Patch 001 JDK error....
Has anyone received this error even though they have the correct JDK installed? Did you have to do anything different? Lisa ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Mid Tier Installation 7.0.1 Patch 001 JDK error....
This was a new install of all. Installed java for the sole purpose of use by JBoss, installed JBoss and pointed it to that jdk, then copied the mid-tier war to the autodeploy directory. This was a few months back, exact versions follow: OS-System: SunOS 5.9,sparc Java HotSpot(TM) Server VM 1.5.0_08-b03 JBoss 4.0.4.GA Axton Grams On 2/7/07, Kemes, Lisa [EMAIL PROTECTED] wrote: ** Axton, Did you do a new install or an upgrade? (with Java) Lisa -- *From:* Action Request System discussion list(ARSList) [mailto: [EMAIL PROTECTED] *On Behalf Of *Axton *Sent:* Wednesday, February 07, 2007 11:55 AM *To:* arslist@ARSLIST.ORG *Subject:* Re: Mid Tier Installation 7.0.1 Patch 001 JDK error ** I''ve used the 5.0/1.5 jdk with tomcat/mid-tier without any issues. Axton Grams On 2/7/07, Rick Cook [EMAIL PROTECTED] wrote: ** Lisa, I don't think the 1.5 version of Java is supported at any level of ARS at the moment. The latest 1.4 should work just fine. Rick On 2/7/07, Kemes, Lisa [EMAIL PROTECTED] wrote: ** Hey Listers, Just installed Mid Tier and Tomcat on our Windows 2003 server and of course it is not working. When I started the installation, it gave me the error that JDK is not installed. I installed the latest JDK (jdk-1_5_0_11- windows-i586-p.exe) and even tried to reinstall it (says that it's already installed). I checked the KB on the BMC site and this error came up, but said that it was due to installing the j2sdkee version (j2skdee is the Java 2 SDK, Enterprise Edition.) This version will not be recognized by the Mid-Tier installer. I'm pretty sure I have the correct version. I'm not even sure that this is causing the problem, but I thought I would start there Lisa __20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Mid Tier Installation 7.0.1 Patch 001 JDK error....
We use 1.5 (almost) across the board... Email, ARS, RKM, Mid-Tier (tomcat), etc. and have no issues. The exception is SLM which points at 1.4.2 Not sure of a solution to your problem Lisa... we used jdk-1_5_0_08-windows-i586-p-iftw.exe and jre-1_5_0_08-windows-i586-p-iftw.exe and didn't have an issue. :-/ (Yes, we have both installed) -- Tony Worthington [EMAIL PROTECTED] 262-703-5911 Kemes, Lisa [EMAIL PROTECTED] Sent by: Action Request System discussion list(ARSList) arslist@ARSLIST.ORG 02/07/2007 10:43 AM Please respond to arslist@ARSLIST.ORG To arslist@ARSLIST.ORG cc Subject Re: Mid Tier Installation 7.0.1 Patch 001 JDK error ** The matrix for Remedy Mid Tier says 1.4.2 or 5.0 (which is really 1.5.11) From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Rick Cook Sent: Wednesday, February 07, 2007 11:40 AM To: arslist@ARSLIST.ORG Subject: Re: Mid Tier Installation 7.0.1 Patch 001 JDK error ** Lisa, I don't think the 1.5 version of Java is supported at any level of ARS at the moment. The latest 1.4 should work just fine. Rick On 2/7/07, Kemes, Lisa [EMAIL PROTECTED] wrote: ** Hey Listers, Just installed Mid Tier and Tomcat on our Windows 2003 server and of course it is not working. When I started the installation, it gave me the error that JDK is not installed. I installed the latest JDK (jdk-1_5_0_11-windows-i586-p.exe) and even tried to reinstall it (says that it's already installed). I checked the KB on the BMC site and this error came up, but said that it was due to installing the j2sdkee version (j2skdee is the Java 2 SDK, Enterprise Edition.) This version will not be recognized by the Mid-Tier installer. I'm pretty sure I have the correct version. I'm not even sure that this is causing the problem, but I thought I would start there Lisa __20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___ CONFIDENTIALITY NOTICE: This is a transmission from Kohl's Department Stores, Inc. and may contain information which is confidential and proprietary. If you are not the addressee, any disclosure, copying or distribution or use of the contents of this message is expressly prohibited. If you have received this transmission in error, please destroy it and notify us immediately at 262-703-7000. CAUTION: Internet and e-mail communications are Kohl's property and Kohl's reserves the right to retrieve and read any message created, sent and received. Kohl's reserves the right to monitor messages to or from authorized Kohl's Associates at any time without any further consent. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Mid Tier Installation 7.0.1 Patch 001 JDK error....
Update... I uninstalled Java 5 and installed Java 1.4.2 and started up the Mid Tier installation again and I'm no longer getting this error message, but I still can't get to the mid tier configuration site. I did a new install of IIS 6, Java, Mid Tier and Tomcat on our Windows 2003 server. Weird, you would think it would work. I'm sending a ticket to Remedy Support. thanks! Lisa From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Kemes, Lisa Sent: Wednesday, February 07, 2007 12:04 PM To: arslist@ARSLIST.ORG Subject: Re: Mid Tier Installation 7.0.1 Patch 001 JDK error ** Has anyone received this error even though they have the correct JDK installed? Did you have to do anything different? Lisa __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Mid Tier Installation 7.0.1 Patch 001 JDK error....
Support told me they are recommending JBOSS instead of Tomcat ? it is faster and better to work with... Ask them about that as well.. On 2/7/07, Kemes, Lisa [EMAIL PROTECTED] wrote: ** Update... I uninstalled Java 5 and installed Java 1.4.2 and started up the Mid Tier installation again and I'm no longer getting this error message, but I still can't get to the mid tier configuration site. I did a new install of IIS 6, Java, Mid Tier and Tomcat on our Windows 2003 server. Weird, you would think it would work. I'm sending a ticket to Remedy Support. thanks! Lisa -- *From:* Action Request System discussion list(ARSList) [mailto: [EMAIL PROTECTED] *On Behalf Of *Kemes, Lisa *Sent:* Wednesday, February 07, 2007 12:04 PM *To:* arslist@ARSLIST.ORG *Subject:* Re: Mid Tier Installation 7.0.1 Patch 001 JDK error ** Has anyone received this error even though they have the correct JDK installed? Did you have to do anything different? Lisa __20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___ -- Patrick Zandi ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Mid Tier Installation 7.0.1 Patch 001 JDK error....
Boy I wish they'd make up their mind =) -- Tony Worthington [EMAIL PROTECTED] 262-703-5911 patrick zandi [EMAIL PROTECTED] Sent by: Action Request System discussion list(ARSList) arslist@ARSLIST.ORG 02/07/2007 12:29 PM Please respond to arslist@ARSLIST.ORG To arslist@ARSLIST.ORG cc Subject Re: Mid Tier Installation 7.0.1 Patch 001 JDK error ** Support told me they are recommending JBOSS instead of Tomcat ? it is faster and better to work with... Ask them about that as well.. On 2/7/07, Kemes, Lisa [EMAIL PROTECTED] wrote: ** Update... I uninstalled Java 5 and installed Java 1.4.2 and started up the Mid Tier installation again and I'm no longer getting this error message, but I still can't get to the mid tier configuration site. I did a new install of IIS 6, Java, Mid Tier and Tomcat on our Windows 2003 server. Weird, you would think it would work. I'm sending a ticket to Remedy Support. thanks! Lisa From: Action Request System discussion list(ARSList) [mailto: ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Mid Tier Installation 7.0.1 Patch 001 JDK error....
They had better not be changing horses again - we have already had to start getting up to speed on a new japp server and web server that we have no prior experience with (Tomcat and the Tomcat web), since switching to Tomcat on IIS actually runs _worse_ than ServletExec (response times are actually slower). Jboss is even less well known - not used at all here, and we have refused to install the SLM collector until it runs on either Tomcat or ServletExec, as was promised at UserWorld (and still undelivered). BMC would be ill advised to try to switch us to yet another japp server in the middle of the whole 7.x conversion process; it would indicate very poor decision-making processes on their part. That (poor decision-making) is already evident enough in their decisions to start selling their applications without the three fixed user licenses they have always provided to configure/administer the app. Would you buy a new car that came with no wheels and tires? Christopher Strauss, Ph.D. Remedy Database Administrator University of North Texas Computing Center http://remedy.unt.edu/helpdesk/ _ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of patrick zandi Sent: Wednesday, February 07, 2007 12:30 PM To: arslist@ARSLIST.ORG Subject: Re: Mid Tier Installation 7.0.1 Patch 001 JDK error ** Support told me they are recommending JBOSS instead of Tomcat ? it is faster and better to work with... Ask them about that as well.. On 2/7/07, Kemes, Lisa [EMAIL PROTECTED] wrote: ** Update... I uninstalled Java 5 and installed Java 1.4.2 and started up the Mid Tier installation again and I'm no longer getting this error message, but I still can't get to the mid tier configuration site. I did a new install of IIS 6, Java, Mid Tier and Tomcat on our Windows 2003 server. Weird, you would think it would work. I'm sending a ticket to Remedy Support. thanks! Lisa _ From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG ] On Behalf Of Kemes, Lisa Sent: Wednesday, February 07, 2007 12:04 PM To: arslist@ARSLIST.ORG Subject: Re: Mid Tier Installation 7.0.1 Patch 001 JDK error ** Has anyone received this error even though they have the correct JDK installed? Did you have to do anything different? Lisa __20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___ -- Patrick Zandi __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Mid Tier Installation 7.0.1 Patch 001 JDK error....
Support told me they are recommending JBOSS instead of Tomcat ? If such a statement was made by a support representative, it probably represents a personal opinion and not an official position of BMC. BMC does not recommend one servlet engine over another. The choice of servlet engine, where a choice is available, is left to the customer. SLM is an example where there currently is not a choice, but for AR System in general, customers may choose to use any of the supported servlet engines. Note that even though ServletExec is not distributed by BMC anymore, customers may still continue to use ServletExec as it is completely supported. In no way did the replacement of ServletExec with Tomcat within the distribution represent any recommendation of removing ServletExec and replacing it with Tomcat in existing or future planned environments. The FAQ in the statement of direction explains this as well. If ServletExec works better in your environment, you can continue using it and still maintain support from BMC for that configuration. Thanks, -David J. Easter Sr. Product Manager, Service Management Business Unit BMC Software, Inc. From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of strauss Sent: Wednesday, February 07, 2007 11:19 AM To: arslist@ARSLIST.ORG Subject: Re: Mid Tier Installation 7.0.1 Patch 001 JDK error ** They had better not be changing horses again - we have already had to start getting up to speed on a new japp server and web server that we have no prior experience with (Tomcat and the Tomcat web), since switching to Tomcat on IIS actually runs _worse_ than ServletExec (response times are actually slower). Jboss is even less well known - not used at all here, and we have refused to install the SLM collector until it runs on either Tomcat or ServletExec, as was promised at UserWorld (and still undelivered). BMC would be ill advised to try to switch us to yet another japp server in the middle of the whole 7.x conversion process; it would indicate very poor decision-making processes on their part. That (poor decision-making) is already evident enough in their decisions to start selling their applications without the three fixed user licenses they have always provided to configure/administer the app. Would you buy a new car that came with no wheels and tires? Christopher Strauss, Ph.D. Remedy Database Administrator University of North Texas Computing Center http://remedy.unt.edu/helpdesk/ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of patrick zandi Sent: Wednesday, February 07, 2007 12:30 PM To: arslist@ARSLIST.ORG Subject: Re: Mid Tier Installation 7.0.1 Patch 001 JDK error ** Support told me they are recommending JBOSS instead of Tomcat ? it is faster and better to work with... Ask them about that as well.. On 2/7/07, Kemes, Lisa [EMAIL PROTECTED] wrote: ** Update... I uninstalled Java 5 and installed Java 1.4.2 and started up the Mid Tier installation again and I'm no longer getting this error message, but I still can't get to the mid tier configuration site. I did a new install of IIS 6, Java, Mid Tier and Tomcat on our Windows 2003 server. Weird, you would think it would work. I'm sending a ticket to Remedy Support. thanks! Lisa From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG ] On Behalf Of Kemes, Lisa Sent: Wednesday, February 07, 2007 12:04 PM To: arslist@ARSLIST.ORG Subject: Re: Mid Tier Installation 7.0.1 Patch 001 JDK error ** Has anyone received this error even though they have the correct JDK installed? Did you have to do anything different? Lisa __20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___ -- Patrick Zandi __20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Mid Tier Installation 7.0.1 Patch 001 JDK error....
Thanks.. So what the list is stating .. is correct.. Some are saying .. hey, for me this one is faster .. others .. we don't know that app.. (then don't use it).. you are supporting them all.. I don't know JBOSS - I was using Serverletexec.. on Solaris.. Thanks again.. David.. I was waiting for a Chime in.. I did see in the KB search .. Fix actions for Serverletexec and Jbos as recent as JAN 2007.. thanks. again.. . On 2/7/07, Easter, David [EMAIL PROTECTED] wrote: ** Support told me they are recommending JBOSS instead of Tomcat ? If such a statement was made by a support representative, it probably represents a personal opinion and not an official position of BMC. BMC does not recommend one servlet engine over another. The choice of servlet engine, where a choice is available, is left to the customer. SLM is an example where there currently is not a choice, but for AR System in general, customers may choose to use any of the supported servlet engines. Note that even though ServletExec is not distributed by BMC anymore, customers may still continue to use ServletExec as it is completely supported. In no way did the replacement of ServletExec with Tomcat within the distribution represent any recommendation of removing ServletExec and replacing it with Tomcat in existing or future planned environments. The FAQ in the statement of direction explains this as well. If ServletExec works better in your environment, you can continue using it and still maintain support from BMC for that configuration. Thanks, -David J. Easter Sr. Product Manager, Service Management Business Unit BMC Software, Inc. -- *From:* Action Request System discussion list(ARSList) [mailto: [EMAIL PROTECTED] *On Behalf Of *strauss *Sent:* Wednesday, February 07, 2007 11:19 AM *To:* arslist@ARSLIST.ORG *Subject:* Re: Mid Tier Installation 7.0.1 Patch 001 JDK error ** They had better not be changing horses again - we have already had to start getting up to speed on a new japp server and web server that we have no prior experience with (Tomcat and the Tomcat web), since switching to Tomcat on IIS actually runs _worse_ than ServletExec (response times are actually slower). Jboss is even less well known - not used at all here, and we have refused to install the SLM collector until it runs on either Tomcat or ServletExec, as was promised at UserWorld (and still undelivered). BMC would be ill advised to try to switch us to yet another japp server in the middle of the whole 7.x conversion process; it would indicate very poor decision-making processes on their part. That (poor decision-making) is already evident enough in their decisions to start selling their applications without the three fixed user licenses they have always provided to configure/administer the app. Would you buy a new car that came with no wheels and tires? Christopher Strauss, Ph.D. Remedy Database Administrator University of North Texas Computing Center http://remedy.unt.edu/helpdesk/ -- *From:* Action Request System discussion list(ARSList) [mailto: [EMAIL PROTECTED] *On Behalf Of *patrick zandi *Sent:* Wednesday, February 07, 2007 12:30 PM *To:* arslist@ARSLIST.ORG *Subject:* Re: Mid Tier Installation 7.0.1 Patch 001 JDK error ** Support told me they are recommending JBOSS instead of Tomcat ? it is faster and better to work with... Ask them about that as well.. On 2/7/07, Kemes, Lisa [EMAIL PROTECTED] wrote: ** Update... I uninstalled Java 5 and installed Java 1.4.2 and started up the Mid Tier installation again and I'm no longer getting this error message, but I still can't get to the mid tier configuration site. I did a new install of IIS 6, Java, Mid Tier and Tomcat on our Windows 2003 server. Weird, you would think it would work. I'm sending a ticket to Remedy Support. thanks! Lisa -- *From:* Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG ] *On Behalf Of *Kemes, Lisa *Sent:* Wednesday, February 07, 2007 12:04 PM *To:* arslist@ARSLIST.ORG *Subject:* Re: Mid Tier Installation 7.0.1 Patch 001 JDK error ** Has anyone received this error even though they have the correct JDK installed? Did you have to do anything different? Lisa __20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___ -- Patrick Zandi __20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___ -- Patrick Zandi ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
