Re: Monitoring Remedy Servers and Services
I also have Nagios monitoring the server process/email engine/oracle separately. If I had the script Kyle wrote to login to the page, I would use it. The problem I always run into with midtier though is the servletexec seems to hang. The service is running but if I kill java.exe process and restart the servletexec service, everything comes back up. So far, the hitting that login page in Nagios is catching that. Kelly From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Michiel Beijen Sent: Friday, March 16, 2007 9:10 AM ** Kelly, the risk of not really logging in to the Remedy mid-tier, only opening the Login form on the mid-tier, is that you would not notice if the AR Server itself would stop. If the arserverd process dies but the mid-tier is still running, you would see the login page without a problem. You'd have to login to find out whether or not the arserver is still responding. Logging in with an account and a non-matching password, as mentioned earlier, generates an error message: but (at least using mid-tier v7/Tomcat) this would be the ARERR [9388] Authentication Failed message. This message is the same as the message you would get when the arserverd process is not running, so that is not a very good check imo... -- Met vriendelijke groet / Kind regards Michiel Beijen __ MANSOLUTIONS Energieweg 60-62 3771 NA Barneveld The Netherlands Tel. +31-(0)612968592 Mail [EMAIL PROTECTED] Internet http://bsm.mansolutions.nl On 3/15/07, Hundley, Kelly G. <[EMAIL PROTECTED]> wrote: ** We just switched over to Nagios as well. I don't have it logging in and out of the Midtier but I just have it hit the login page. If it is down, it pages. Kelly G. Hundley Systems Administrator Information Systems Wake Forest University -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Kyle Whitley Sent: Thursday, March 15, 2007 9:05 AM Chris, we actually use Nagios as well, if you don't mind could you send me the script off line. Everyone thanks for all the suggestions. Kyle Perkins, Chris wrote: We use Nagios to perform Solaris service checks (ping, Disk Space, Work Load, etc) and I wrote a plugin for Nagios, a shell script that uses cURL to log in and out of the Midtier. I'd be happy to share it if there is a call for it. Christopher Perkins Assoc. Systems Engineer Infrastructure & Operations Millennium Pharmaceuticals, Inc. 40 Landsdowne St Cambridge, MA 02139 617.444.1662 www.millennium.com -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Kyle Whitley Sent: Wednesday, March 14, 2007 4:21 PM Just wondering what everyone monitors for Remedy servers and services to determine if everything is up and running correctly. Also what services are you looking at to determine up time, such as arserverd. I think we should monitor the ARS, Midtier, and Email Engine, how does that translate into processes? Solaris Oracle ARS 6.3 and 7.x ITSM 6 Kyle Whitley IT System Support Professional Office of Information and Instructional Technology (OIIT) Board of Regents of the University System of Georgia __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
Re: Monitoring Remedy Servers and Services
Kelly, the risk of not really logging in to the Remedy mid-tier, only opening the Login form on the mid-tier, is that you would not notice if the AR Server itself would stop. If the arserverd process dies but the mid-tier is still running, you would see the login page without a problem. You'd have to login to find out whether or not the arserver is still responding. Logging in with an account and a non-matching password, as mentioned earlier, generates an error message: but (at least using mid-tier v7/Tomcat) this would be the ARERR [9388] Authentication Failed message. This message is the same as the message you would get when the arserverd process is not running, so that is not a very good check imo... -- Met vriendelijke groet / Kind regards Michiel Beijen __ MANSOLUTIONS Energieweg 60-62 3771 NA Barneveld The Netherlands Tel. +31-(0)612968592 Mail [EMAIL PROTECTED] Internet http://bsm.mansolutions.nl On 3/15/07, Hundley, Kelly G. <[EMAIL PROTECTED]> wrote: ** We just switched over to Nagios as well. I don't have it logging in and out of the Midtier but I just have it hit the login page. If it is down, it pages. Kelly G. Hundley Systems Administrator Information Systems Wake Forest University -Original Message- From: Action Request System discussion list(ARSList) [mailto: [EMAIL PROTECTED] On Behalf Of Kyle Whitley Sent: Thursday, March 15, 2007 9:05 AM To: arslist@ARSLIST.ORG Subject: Re: Monitoring Remedy Servers and Services Chris, we actually use Nagios as well, if you don't mind could you send me the script off line. Everyone thanks for all the suggestions. Kyle Perkins, Chris wrote: > We use Nagios to perform Solaris service checks (ping, Disk Space, Work > Load, etc) and I wrote a plugin for Nagios, a shell script that uses > cURL to log in and out of the Midtier. I'd be happy to share it if > there is a call for it. > > Christopher Perkins > Assoc. Systems Engineer > Infrastructure & Operations > Millennium Pharmaceuticals, Inc. > 40 Landsdowne St > Cambridge, MA 02139 > 617.444.1662 > www.millennium.com > > -Original Message- > From: Action Request System discussion list(ARSList) > [mailto:[EMAIL PROTECTED] On Behalf Of Kyle Whitley > Sent: Wednesday, March 14, 2007 4:21 PM > To: arslist@ARSLIST.ORG > Subject: Monitoring Remedy Servers and Services > > Just wondering what everyone monitors for Remedy servers and services to > determine if everything is up and running correctly. Also what services > are you looking at to determine up time, such as arserverd. I think we > should monitor the ARS, Midtier, and Email Engine, how does that > translate into processes? > > Solaris > Oracle > ARS 6.3 and 7.x > ITSM 6 > > -- > Kyle Whitley > IT System Support Professional > Office of Information and Instructional Technology (OIIT) Board of > Regents of the University System of Georgia > > > ___ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where > the Answers Are" > > > > This e-mail, including any attachments, is a confidential business communication, and may contain information that is confidential, proprietary and/or privileged. This e-mail is intended only for the individual(s) to whom it is addressed, and may not be saved, copied, printed, disclosed or used by anyone else. If you are not the(an) intended recipient, please immediately delete this e-mail from your computer system and notify the sender. Thank you. > > ___ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are" > > -- Kyle Whitley IT System Support Professional Office of Information and Instructional Technology (OIIT) Board of Regents of the University System of Georgia ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are" __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
Re: Monitoring Remedy Servers and Services
We just switched over to Nagios as well. I don't have it logging in and out of the Midtier but I just have it hit the login page. If it is down, it pages. Kelly G. Hundley Systems Administrator Information Systems Wake Forest University -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Kyle Whitley Sent: Thursday, March 15, 2007 9:05 AM To: arslist@ARSLIST.ORG Subject: Re: Monitoring Remedy Servers and Services Chris, we actually use Nagios as well, if you don't mind could you send me the script off line. Everyone thanks for all the suggestions. Kyle Perkins, Chris wrote: > We use Nagios to perform Solaris service checks (ping, Disk Space, Work > Load, etc) and I wrote a plugin for Nagios, a shell script that uses > cURL to log in and out of the Midtier. I'd be happy to share it if > there is a call for it. > > Christopher Perkins > Assoc. Systems Engineer > Infrastructure & Operations > Millennium Pharmaceuticals, Inc. > 40 Landsdowne St > Cambridge, MA 02139 > 617.444.1662 > www.millennium.com > > -Original Message- > From: Action Request System discussion list(ARSList) > [mailto:[EMAIL PROTECTED] On Behalf Of Kyle Whitley > Sent: Wednesday, March 14, 2007 4:21 PM > To: arslist@ARSLIST.ORG > Subject: Monitoring Remedy Servers and Services > > Just wondering what everyone monitors for Remedy servers and services to > determine if everything is up and running correctly. Also what services > are you looking at to determine up time, such as arserverd. I think we > should monitor the ARS, Midtier, and Email Engine, how does that > translate into processes? > > Solaris > Oracle > ARS 6.3 and 7.x > ITSM 6 > > -- > Kyle Whitley > IT System Support Professional > Office of Information and Instructional Technology (OIIT) Board of > Regents of the University System of Georgia > > > ___ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where > the Answers Are" > > > > This e-mail, including any attachments, is a confidential business communication, and may contain information that is confidential, proprietary and/or privileged. This e-mail is intended only for the individual(s) to whom it is addressed, and may not be saved, copied, printed, disclosed or used by anyone else. If you are not the(an) intended recipient, please immediately delete this e-mail from your computer system and notify the sender. Thank you. > > ___ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are" > > -- Kyle Whitley IT System Support Professional Office of Information and Instructional Technology (OIIT) Board of Regents of the University System of Georgia ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are" ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are" <>
Re: Monitoring Remedy Servers and Services
Chris, we actually use Nagios as well, if you don't mind could you send me the script off line. Everyone thanks for all the suggestions. Kyle Perkins, Chris wrote: We use Nagios to perform Solaris service checks (ping, Disk Space, Work Load, etc) and I wrote a plugin for Nagios, a shell script that uses cURL to log in and out of the Midtier. I'd be happy to share it if there is a call for it. Christopher Perkins Assoc. Systems Engineer Infrastructure & Operations Millennium Pharmaceuticals, Inc. 40 Landsdowne St Cambridge, MA 02139 617.444.1662 www.millennium.com -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Kyle Whitley Sent: Wednesday, March 14, 2007 4:21 PM To: arslist@ARSLIST.ORG Subject: Monitoring Remedy Servers and Services Just wondering what everyone monitors for Remedy servers and services to determine if everything is up and running correctly. Also what services are you looking at to determine up time, such as arserverd. I think we should monitor the ARS, Midtier, and Email Engine, how does that translate into processes? Solaris Oracle ARS 6.3 and 7.x ITSM 6 -- Kyle Whitley IT System Support Professional Office of Information and Instructional Technology (OIIT) Board of Regents of the University System of Georgia ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are" This e-mail, including any attachments, is a confidential business communication, and may contain information that is confidential, proprietary and/or privileged. This e-mail is intended only for the individual(s) to whom it is addressed, and may not be saved, copied, printed, disclosed or used by anyone else. If you are not the(an) intended recipient, please immediately delete this e-mail from your computer system and notify the sender. Thank you. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are" -- Kyle Whitley IT System Support Professional Office of Information and Instructional Technology (OIIT) Board of Regents of the University System of Georgia ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
Re: Monitoring Remedy Servers and Services
Kyle, Besides the monitoring others listed.. you have a couple more options. Oracle has it's own monitoring, either from the Grid (grid agent) or from oracle 10's EMCTL Web based monitor, It will email issues to you automatically. ARS has SNMP agent that you can turn on and have it connected to the HP-Openview. You can also have internal agents, for performance, etc. like SAR There are also ways to make Remedy send you emails for big issues from you own home made app's if you wanted. Many options here.. have fun. On 3/14/07, Kyle Whitley <[EMAIL PROTECTED]> wrote: Just wondering what everyone monitors for Remedy servers and services to determine if everything is up and running correctly. Also what services are you looking at to determine up time, such as arserverd. I think we should monitor the ARS, Midtier, and Email Engine, how does that translate into processes? Solaris Oracle ARS 6.3 and 7.x ITSM 6 -- Kyle Whitley IT System Support Professional Office of Information and Instructional Technology (OIIT) Board of Regents of the University System of Georgia ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are" -- Patrick Zandi ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
Re: Monitoring Remedy Servers and Services
I asked a similiar question a while back. We were using the arshowsvr utility to make sure that the system was not frozen. When we went to specfying the port that utility stopped working. Since we have the ARSperl module Doug (yes that Doug) suggested we write a little perl program that attempts to log in with an invalid user and password. You can then check the Remedy error to tell if the system is responding. Fred From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Ben Cantatore Sent: Wednesday, March 14, 2007 8:23 PM To: arslist@ARSLIST.ORG Subject: Re: Monitoring Remedy Servers and Services ** Trying to be proactive?!? That's crazy talk. All kidding aside, you got some great responses already. Monitoring tools can check the health of the server(ie cpu utilization, memory usage, swap space, ect), an automated script that checks the URL lets you know you that you have a running midtier. Checking for arserverd, armonitor, forkd, is good, but only lets you know if they're still running. Joe's advise about checking the arerror.log is great because all sorts of errors are tracked there and can be a clue to more subtle problems. Checking the arerror.log for a error that is generating say every 3 minutes can tip you off to some instability in your system. So while not necessarily fatal, can seriously degrade performance. From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Kyle Whitley Sent: Wednesday, March 14, 2007 3:55 PM To: arslist@ARSLIST.ORG <mailto:arslist@ARSLIST.ORG> Subject: Re: Monitoring Remedy Servers and Services That is true, but I was looking for things that could be monitored, that may go down without users immediately noticing. Just trying to be a little more proactive. Jarl Grøneng wrote: > We monitors mid-tier, just a simple login. If you can log into > mid-tier; mid-tier, web server, ar server and db are running. > > - > Jarl > > On 3/14/07, Kyle Whitley <[EMAIL PROTECTED] <mailto:[EMAIL PROTECTED]> > > wrote: >> Just wondering what everyone monitors for Remedy servers and services to >> determine if everything is up and running correctly. Also what services >> are you looking at to determine up time, such as arserverd. I think we >> should monitor the ARS, Midtier, and Email Engine, how does that >> translate into processes? >> >> Solaris >> Oracle >> ARS 6.3 and 7.x >> ITSM 6 >> >> -- >> Kyle Whitley >> IT System Support Professional >> Office of Information and Instructional Technology (OIIT) >> Board of Regents of the University System of Georgia ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
Re: Monitoring Remedy Servers and Services
Trying to be proactive?!? That's crazy talk. All kidding aside, you got some great responses already. Monitoring tools can check the health of the server(ie cpu utilization, memory usage, swap space, ect), an automated script that checks the URL lets you know you that you have a running midtier. Checking for arserverd, armonitor, forkd, is good, but only lets you know if they're still running. Joe's advise about checking the arerror.log is great because all sorts of errors are tracked there and can be a clue to more subtle problems. Checking the arerror.log for a error that is generating say every 3 minutes can tip you off to some instability in your system. So while not necessarily fatal, can seriously degrade performance. Kyle Whitley <[EMAIL PROTECTED]> Sent by: "Action Request System discussion list(ARSList)" 03/14/2007 04:54 PM Please respond to arslist@ARSLIST.ORG To arslist@ARSLIST.ORG cc Subject Re: Monitoring Remedy Servers and Services That is true, but I was looking for things that could be monitored, that may go down without users immediately noticing. Just trying to be a little more proactive. Jarl Grøneng wrote: > We monitors mid-tier, just a simple login. If you can log into > mid-tier; mid-tier, web server, ar server and db are running. > > - > Jarl > > On 3/14/07, Kyle Whitley <[EMAIL PROTECTED]> wrote: >> Just wondering what everyone monitors for Remedy servers and services to >> determine if everything is up and running correctly. Also what services >> are you looking at to determine up time, such as arserverd. I think we >> should monitor the ARS, Midtier, and Email Engine, how does that >> translate into processes? >> >> Solaris >> Oracle >> ARS 6.3 and 7.x >> ITSM 6 >> >> -- >> Kyle Whitley >> IT System Support Professional >> Office of Information and Instructional Technology (OIIT) >> Board of Regents of the University System of Georgia >> >> ___ >> >> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org >> ARSlist:"Where the Answers Are" >> > > ___ > > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > ARSlist:"Where the Answers Are" -- Kyle Whitley IT System Support Professional Office of Information and Instructional Technology (OIIT) Board of Regents of the University System of Georgia ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are" ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
Re: Monitoring Remedy Servers and Services
We use Nagios to perform Solaris service checks (ping, Disk Space, Work Load, etc) and I wrote a plugin for Nagios, a shell script that uses cURL to log in and out of the Midtier. I'd be happy to share it if there is a call for it. Christopher Perkins Assoc. Systems Engineer Infrastructure & Operations Millennium Pharmaceuticals, Inc. 40 Landsdowne St Cambridge, MA 02139 617.444.1662 www.millennium.com -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Kyle Whitley Sent: Wednesday, March 14, 2007 4:21 PM To: arslist@ARSLIST.ORG Subject: Monitoring Remedy Servers and Services Just wondering what everyone monitors for Remedy servers and services to determine if everything is up and running correctly. Also what services are you looking at to determine up time, such as arserverd. I think we should monitor the ARS, Midtier, and Email Engine, how does that translate into processes? Solaris Oracle ARS 6.3 and 7.x ITSM 6 -- Kyle Whitley IT System Support Professional Office of Information and Instructional Technology (OIIT) Board of Regents of the University System of Georgia ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are" This e-mail, including any attachments, is a confidential business communication, and may contain information that is confidential, proprietary and/or privileged. This e-mail is intended only for the individual(s) to whom it is addressed, and may not be saved, copied, printed, disclosed or used by anyone else. If you are not the(an) intended recipient, please immediately delete this e-mail from your computer system and notify the sender. Thank you. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
Re: Monitoring Remedy Servers and Services
We monitor a number of things: - Check if processes are running ps -ef |grep x (armonitor, arserverd, arplugin, fb server, email, eie, web server, servlet container, etc.) - Perform mid-tier logins on a recurring basis (5 minutes) - Check arerror.log on a recurring basis for certain regexp (5 minutes) - Check if server is up (OS/snmp) - Ensure network devices are functioning We do not use the snmp capabilities of the remedy server, because they don't tell us the kind of information we need. We use a number of products to perform the checks; all of which report back to a central repository, that generates alerts, takes automatic actions, etc. based on what the problem is. Axton Grams On 3/14/07, Joe DeSouza <[EMAIL PROTECTED]> wrote: ** Write a cron job that monitors the arerror.log file that looks for errors like ARERR 552, ARERR 21, ARERR 20, ARERR 90 etc basically all sorts of fatal errors that indicate the server is down or connection is lost to the database.. A cron job that tails into the arerror.log file to read new entries (tail -f) and looks for these strings should pretty much do that for you.. Joe D'Souza Remedy Developer / Consultant, BearingPoint, Virginia. - Original Message From: Kyle Whitley <[EMAIL PROTECTED]> To: arslist@ARSLIST.ORG Sent: Wednesday, March 14, 2007 4:21:14 PM Subject: Monitoring Remedy Servers and Services Just wondering what everyone monitors for Remedy servers and services to determine if everything is up and running correctly. Also what services are you looking at to determine up time, such as arserverd. I think we should monitor the ARS, Midtier, and Email Engine, how does that translate into processes? Solaris Oracle ARS 6.3 and 7.x ITSM 6 -- Kyle Whitley IT System Support Professional Office of Information and Instructional Technology (OIIT) Board of Regents of the University System of Georgia Don't be flakey. Get Yahoo! Mail for Mobile and always stay connected to friends. __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
Re: Monitoring Remedy Servers and Services
Write a cron job that monitors the arerror.log file that looks for errors like ARERR 552, ARERR 21, ARERR 20, ARERR 90 etc basically all sorts of fatal errors that indicate the server is down or connection is lost to the database.. A cron job that tails into the arerror.log file to read new entries (tail -f) and looks for these strings should pretty much do that for you.. Joe D'Souza Remedy Developer / Consultant, BearingPoint, Virginia. - Original Message From: Kyle Whitley <[EMAIL PROTECTED]> To: arslist@ARSLIST.ORG Sent: Wednesday, March 14, 2007 4:21:14 PM Subject: Monitoring Remedy Servers and Services Just wondering what everyone monitors for Remedy servers and services to determine if everything is up and running correctly. Also what services are you looking at to determine up time, such as arserverd. I think we should monitor the ARS, Midtier, and Email Engine, how does that translate into processes? Solaris Oracle ARS 6.3 and 7.x ITSM 6 -- Kyle Whitley IT System Support Professional Office of Information and Instructional Technology (OIIT) Board of Regents of the University System of Georgia We won't tell. Get more on shows you hate to love (and love to hate): Yahoo! TV's Guilty Pleasures list. http://tv.yahoo.com/collections/265 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
Re: Monitoring Remedy Servers and Services
That is true, but I was looking for things that could be monitored, that may go down without users immediately noticing. Just trying to be a little more proactive. Jarl Grøneng wrote: We monitors mid-tier, just a simple login. If you can log into mid-tier; mid-tier, web server, ar server and db are running. - Jarl On 3/14/07, Kyle Whitley <[EMAIL PROTECTED]> wrote: Just wondering what everyone monitors for Remedy servers and services to determine if everything is up and running correctly. Also what services are you looking at to determine up time, such as arserverd. I think we should monitor the ARS, Midtier, and Email Engine, how does that translate into processes? Solaris Oracle ARS 6.3 and 7.x ITSM 6 -- Kyle Whitley IT System Support Professional Office of Information and Instructional Technology (OIIT) Board of Regents of the University System of Georgia ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are" ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are" -- Kyle Whitley IT System Support Professional Office of Information and Instructional Technology (OIIT) Board of Regents of the University System of Georgia ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
Re: Monitoring Remedy Servers and Services
We monitors mid-tier, just a simple login. If you can log into mid-tier; mid-tier, web server, ar server and db are running. - Jarl On 3/14/07, Kyle Whitley <[EMAIL PROTECTED]> wrote: Just wondering what everyone monitors for Remedy servers and services to determine if everything is up and running correctly. Also what services are you looking at to determine up time, such as arserverd. I think we should monitor the ARS, Midtier, and Email Engine, how does that translate into processes? Solaris Oracle ARS 6.3 and 7.x ITSM 6 -- Kyle Whitley IT System Support Professional Office of Information and Instructional Technology (OIIT) Board of Regents of the University System of Georgia ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are" ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
Monitoring Remedy Servers and Services
Just wondering what everyone monitors for Remedy servers and services to determine if everything is up and running correctly. Also what services are you looking at to determine up time, such as arserverd. I think we should monitor the ARS, Midtier, and Email Engine, how does that translate into processes? Solaris Oracle ARS 6.3 and 7.x ITSM 6 -- Kyle Whitley IT System Support Professional Office of Information and Instructional Technology (OIIT) Board of Regents of the University System of Georgia ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
