Re: NTS number in 7.6.4 (FIXED URL to open an incident or change in 7.6.4)

2013-07-12 Thread Richter, Howard (CEI - Atlanta) 
Happy Friday to all,

Here are the working URLs to open an incident or a change.

Thanks for all of your help,

Howard


http://MIDTIER_SERVER_NAME:PORT_NUMBER/arsys/forms/AR_SERVER_NAME/SHR%3ALandingConsole/Default+Administrator+View/?mode=search&F304255500=HPD:Help%20Desk&F100076=FormOpenNoAppList&F303647600=SearchTicketWithQual&F304255610='Incident%20Number'%3D%22INC00814203%22


http://MIDTIER_SERVER_NAME:PORT_NUMBER/arsys/forms/AR_SERVER_NAME/SHR%3ALandingConsole/Default+Administrator+View/?mode=search&F304255500=CHG:Infrastructure%20Change&F100076=FormOpenNoAppList&F303647600=SearchTicketWithQual&F304255610='Infrastructure%20Change%20ID'%3D%22CRQ00223804%22


From: Richter, Howard (CEI - Atlanta)
Sent: Monday, July 08, 2013 1:10 PM
To: arslist@ARSLIST.ORG
Subject: RE: NTS number in 7.6.4

LJ,

What am I doing wrong?

For incident I have put in the host (AxiomWebProd7604:8080/arsys/servlet ) info 
as well as the incident number (INC00626314)
My Incident URL
http://AxiomWebProd7604:8080/arsys/servlet/HPD%3AHelp+Desk/Best+Practice+View/?qual='Incident%20ID*%2B'%20%3D%20%22INC00626314%22

(Error File not found. Either the file requested is not present or the URL 
supplied is bad)
Yours
http:///HPD%3AHelp+Desk/Best+Practice+View/?qual='Incident%20ID*%2B'%20%3D%20%22INC00876126%22<http://%3cserver%3e/HPD%3AHelp+Desk/Best+Practice+View/?qual='Incident%20ID*%2B'%20%3D%20%22INC00876126%22>
Howard


From: Howard Richter [mailto:hbr4...@gmail.com]
Sent: Monday, July 08, 2013 11:54 AM
To: Richter, Howard (CEI - Atlanta)
Subject: Fwd: NTS number in 7.6.4



Sent from one of Howard's iPads

Begin forwarded message:
From: "Longwing, Lj" mailto:llongw...@usgs.gov>>
Date: July 8, 2013, 11:51:27 AM EDT
To: arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG>
Subject: Re: NTS number in 7.6.4
Reply-To: arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG>
**
Jon,
You only need to do the 'qual' route if you don't have easy access to the 
request ID of the record (which is different than the displayed 
incident/change/problem id), if using the EID method, no trailing encoded 
values are necessary.

On Mon, Jul 8, 2013 at 9:49 AM, Jon Slaven 
mailto:jon.sla...@amway.com>> wrote:
** Hi Howard,

I know there's a doc about direct ticket links out there somewhere, but we 
could never get them to work in 7.6.04.  Essentially we had to pass an advanced 
query in an encoded url.


Incident:
http:///HPD%3AHelp+Desk/Best+Practice+View/?qual='Incident%20ID*%2B'%20%3D%20%22<http://remedy76.intranet.local:8009/arsys/forms/remedy76app/HPD%3AHelp+Desk/Best+Practice+View/?qual='Incident%20ID*%2B'%20%3D%20%22>INC00876126%22

Problem:
http:///PBM%3AProblem+Investigation/Best+Practice+View/?qual='Problem%20ID*%2B'%20%3D%20%22<http://remedy76.intranet.local:8009/arsys/forms/remedy76app/PBM%3AProblem+Investigation/Best+Practice+View/?qual='Problem%20ID*%2B'%20%3D%20%22>PBI5807%22

Change:
http:///CHG%3AInfrastructure+Change/Best+Practice+View/?qual='Change%20ID*%2B'%20%3D%20%22<http://remedy76.intranet.local:8009/arsys/forms/remedy76app/CHG%3AInfrastructure+Change/Best+Practice+View/?qual='Change%20ID*%2B'%20%3D%20%22>CRQ00068871%22


Please note that you have to keep everything intact (including the trailing 
"%22") changing only the ticket # or it won't work.

Best,
Jon
_
Jon Slaven | Amway | 616-787-7132 | 
jon.sla...@amway.com<mailto:jon.sla...@amway.com>



From:"Richter, Howard (CEI - Atlanta)" 
mailto:howard.rich...@coxinc.com>>
To:arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG>,
Date:07/08/2013 11:28 AM
Subject:NTS number in 7.6.4
Sent by:"Action Request System discussion list(ARSList)" 
mailto:arslist@ARSLIST.ORG>>




**
Good morning/afternoon/evening all,

I am working with a third party vendor, that thinks is can send out a URL to 
the users, that when clicked on will open up an incident or change (just using 
an incident or change number)

I know that the notifications now coming out of ITSM 7.6.4 reference a NTS 
number and the NTE Notifier form. So my question is where does the NTS number 
live? Is there a copy of that number on the Helpdesk or Change form?

Any ideas would be great (just be nice).

As always thank you, you all,

Howard

[Description: Description: Description: Cox Enterprises, 
Inc]<http://www.coxenterprises.com/>
Howard Richter, Remedy Administrator
6205 Peachtree Dunwoody Road, Atlanta, GA 30328-4524
Email = howard.rich...@coxinc.com<mailto:howard.rich...@coxinc.com>
Office = 678.645.4633, Cell = 404.226.2745
Cox Innovation Agent (CIA)
[Description: De

Re: NTS number in 7.6.4

2013-07-08 Thread Longwing, Lj 
Change servlet to forms

http://AxiomWebProd7604:8080/arsys/forms//HPD%3AHelp+Desk/Best+Practice+View/?qual='Incident%20ID*%2B'%20%3D%20%22INC00626314%22<http://axiomwebprod7604:8080/arsys/servlet/HPD%3AHelp+Desk/Best+Practice+View/?qual='Incident%20ID*%2B'%20%3D%20%22INC00626314%22>

I think that should work :)


On Mon, Jul 8, 2013 at 11:22 AM, Murnane, Phil wrote:

> **
>  Howard:
>
> My guess about what's wrong with the URL is that it contains an asterisk
> (not a legal URL character, IIRC).  The easiest thing to do may be to use
> the Mid-Tier application that URL-encodes strings you provide -- documented
> in the MT guide, I think.
>
> HTH,
> --Phil
>
>  --
> *From:* Action Request System discussion list(ARSList) [
> arslist@ARSLIST.ORG] On Behalf Of Richter, Howard (CEI - Atlanta) [
> howard.rich...@coxinc.com]
> *Sent:* Monday, July 08, 2013 13:10
>
> *To:* arslist@ARSLIST.ORG
> *Subject:* Re: NTS number in 7.6.4
>
>  **
>
> LJ,
>
>
>
> What am I doing wrong?
>
>
>
> For incident I have put in the host (AxiomWebProd7604:8080/arsys/servlet )
> info as well as the incident number (INC00626314)
>
> My Incident URL
>
>
> http://AxiomWebProd7604:8080/arsys/servlet/HPD%3AHelp+Desk/Best+Practice+View/?qual='Incident%20ID*%2B'%20%3D%20%22INC00626314%22
>
>
>
> (Error File not found. Either the file requested is not present or the URL
> supplied is bad)
>
> Yours
>
> http://
> /HPD%3AHelp+Desk/Best+Practice+View/?qual='Incident%20ID*%2B'%20%3D%20%22INC00876126%22
>
> Howard
>
>
>
>
>
> *From:* Howard Richter [mailto:hbr4...@gmail.com]
> *Sent:* Monday, July 08, 2013 11:54 AM
> *To:* Richter, Howard (CEI - Atlanta)
> *Subject:* Fwd: NTS number in 7.6.4
>
>
>
>
>
> Sent from one of Howard's iPads
>
>
> Begin forwarded message:
>
>  *From:* "Longwing, Lj" 
> *Date:* July 8, 2013, 11:51:27 AM EDT
> *To:* arslist@ARSLIST.ORG
> *Subject:* *Re: NTS number in 7.6.4*
> *Reply-To:* arslist@ARSLIST.ORG
>
>  **
>
> Jon,
>
> You only need to do the 'qual' route if you don't have easy access to the
> request ID of the record (which is different than the displayed
> incident/change/problem id), if using the EID method, no trailing encoded
> values are necessary.
>
>
>
> On Mon, Jul 8, 2013 at 9:49 AM, Jon Slaven  wrote:
>
> ** Hi Howard,
>
> I know there's a doc about direct ticket links out there somewhere, but we
> could never get them to work in 7.6.04.  Essentially we had to pass an
> advanced query in an encoded url.
>
>
> Incident:
>
> http:///HPD%3AHelp+Desk/Best+Practice+View/?qual='Incident%20ID*%2B'%20%3D%20%22<http://remedy76.intranet.local:8009/arsys/forms/remedy76app/HPD%3AHelp+Desk/Best+Practice+View/?qual='Incident%20ID*%2B'%20%3D%20%22>
> INC00876126%22
>
> Problem:
>
> http:///PBM%3AProblem+Investigation/Best+Practice+View/?qual='Problem%20ID*%2B'%20%3D%20%22<http://remedy76.intranet.local:8009/arsys/forms/remedy76app/PBM%3AProblem+Investigation/Best+Practice+View/?qual='Problem%20ID*%2B'%20%3D%20%22>
> PBI5807%22
>
> Change:
>
> http:///CHG%3AInfrastructure+Change/Best+Practice+View/?qual='Change%20ID*%2B'%20%3D%20%22<http://remedy76.intranet.local:8009/arsys/forms/remedy76app/CHG%3AInfrastructure+Change/Best+Practice+View/?qual='Change%20ID*%2B'%20%3D%20%22>
> CRQ00068871%22
>
>
> Please note that you have to keep everything intact (including the
> trailing "%22") changing only the ticket # or it won't work.
>
> Best,
> Jon
> _
> *Jon Slaven *| Amway | 616-787-7132 | jon.sla...@amway.com
>
>
>
> From:"Richter, Howard (CEI - Atlanta)" 
> To:arslist@ARSLIST.ORG,
> Date:07/08/2013 11:28 AM
> Subject:NTS number in 7.6.4
> Sent by:"Action Request System discussion list(ARSList)" <
> arslist@ARSLIST.ORG>
>  --
>
>
>
>
> **
> Good morning/afternoon/evening all,
>
> I am working with a third party vendor, that thinks is can send out a URL
> to the users, that when clicked on will open up an incident or change (just
> using an incident or change number)
>
> I know that the notifications now coming out of ITSM 7.6.4 reference a NTS
> number and the NTE Notifier form. So my question is where does the NTS
> number live? Is there a copy of that number on the Helpdesk or Change form?
>
> Any ideas would be great

Re: NTS number in 7.6.4

2013-07-08 Thread Murnane, Phil 
Howard:

My guess about what's wrong with the URL is that it contains an asterisk (not a 
legal URL character, IIRC).  The easiest thing to do may be to use the Mid-Tier 
application that URL-encodes strings you provide -- documented in the MT guide, 
I think.

HTH,
--Phil


From: Action Request System discussion list(ARSList) [arslist@ARSLIST.ORG] On 
Behalf Of Richter, Howard (CEI - Atlanta) [howard.rich...@coxinc.com]
Sent: Monday, July 08, 2013 13:10
To: arslist@ARSLIST.ORG
Subject: Re: NTS number in 7.6.4

**
LJ,

What am I doing wrong?

For incident I have put in the host (AxiomWebProd7604:8080/arsys/servlet ) info 
as well as the incident number (INC00626314)
My Incident URL
http://AxiomWebProd7604:8080/arsys/servlet/HPD%3AHelp+Desk/Best+Practice+View/?qual='Incident%20ID*%2B'%20%3D%20%22INC00626314%22

(Error File not found. Either the file requested is not present or the URL 
supplied is bad)
Yours
http:///HPD%3AHelp+Desk/Best+Practice+View/?qual='Incident%20ID*%2B'%20%3D%20%22INC00876126%22
Howard


From: Howard Richter [mailto:hbr4...@gmail.com]
Sent: Monday, July 08, 2013 11:54 AM
To: Richter, Howard (CEI - Atlanta)
Subject: Fwd: NTS number in 7.6.4



Sent from one of Howard's iPads

Begin forwarded message:
From: "Longwing, Lj" mailto:llongw...@usgs.gov>>
Date: July 8, 2013, 11:51:27 AM EDT
To: arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG>
Subject: Re: NTS number in 7.6.4
Reply-To: arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG>
**
Jon,
You only need to do the 'qual' route if you don't have easy access to the 
request ID of the record (which is different than the displayed 
incident/change/problem id), if using the EID method, no trailing encoded 
values are necessary.

On Mon, Jul 8, 2013 at 9:49 AM, Jon Slaven 
mailto:jon.sla...@amway.com>> wrote:
** Hi Howard,

I know there's a doc about direct ticket links out there somewhere, but we 
could never get them to work in 7.6.04.  Essentially we had to pass an advanced 
query in an encoded url.


Incident:
http:///HPD%3AHelp+Desk/Best+Practice+View/?qual='Incident%20ID*%2B'%20%3D%20%22<http://remedy76.intranet.local:8009/arsys/forms/remedy76app/HPD%3AHelp+Desk/Best+Practice+View/?qual='Incident%20ID*%2B'%20%3D%20%22>INC00876126%22

Problem:
http:///PBM%3AProblem+Investigation/Best+Practice+View/?qual='Problem%20ID*%2B'%20%3D%20%22<http://remedy76.intranet.local:8009/arsys/forms/remedy76app/PBM%3AProblem+Investigation/Best+Practice+View/?qual='Problem%20ID*%2B'%20%3D%20%22>PBI5807%22

Change:
http:///CHG%3AInfrastructure+Change/Best+Practice+View/?qual='Change%20ID*%2B'%20%3D%20%22<http://remedy76.intranet.local:8009/arsys/forms/remedy76app/CHG%3AInfrastructure+Change/Best+Practice+View/?qual='Change%20ID*%2B'%20%3D%20%22>CRQ00068871%22


Please note that you have to keep everything intact (including the trailing 
"%22") changing only the ticket # or it won't work.

Best,
Jon
_
Jon Slaven | Amway | 616-787-7132 | 
jon.sla...@amway.com<mailto:jon.sla...@amway.com>



From:    "Richter, Howard (CEI - Atlanta)" 
mailto:howard.rich...@coxinc.com>>
To:arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG>,
Date:07/08/2013 11:28 AM
Subject:NTS number in 7.6.4
Sent by:"Action Request System discussion list(ARSList)" 
mailto:arslist@ARSLIST.ORG>>




**
Good morning/afternoon/evening all,

I am working with a third party vendor, that thinks is can send out a URL to 
the users, that when clicked on will open up an incident or change (just using 
an incident or change number)

I know that the notifications now coming out of ITSM 7.6.4 reference a NTS 
number and the NTE Notifier form. So my question is where does the NTS number 
live? Is there a copy of that number on the Helpdesk or Change form?

Any ideas would be great (just be nice).

As always thank you, you all,

Howard

<http://www.coxenterprises.com/>
Howard Richter, Remedy Administrator
6205 Peachtree Dunwoody Road, Atlanta, GA 30328-4524
Email = howard.rich...@coxinc.com<mailto:howard.rich...@coxinc.com>
Office = 678.645.4633, Cell = 404.226.2745
Cox Innovation Agent (CIA)
<http://innovation.coxenterprises.com/ideas/Badge%20Library/Badge20-Lg.png><http://innovation.coxenterprises.com/ideas/Badge%20Library/Badge50-Lg.png>
Submit your idea today for a chance to earn a badge and be entered into a 
monthly drawing for a $10 gift card.
Submit your idea: http://innovation.coxenterprises.com/ideas
View your badges: 
http://innovation.coxenterprises.com/ideas/SitePages/yourbadges.aspx


_ARSlist: "Where the Answers Are" and have been for 20 years_

_ARSlist: "Where the A

Re: NTS number in 7.6.4

2013-07-08 Thread Richter, Howard (CEI - Atlanta) 
LJ,

What am I doing wrong?

For incident I have put in the host (AxiomWebProd7604:8080/arsys/servlet ) info 
as well as the incident number (INC00626314)
My Incident URL
http://AxiomWebProd7604:8080/arsys/servlet/HPD%3AHelp+Desk/Best+Practice+View/?qual='Incident%20ID*%2B'%20%3D%20%22INC00626314%22

(Error File not found. Either the file requested is not present or the URL 
supplied is bad)
Yours
http:///HPD%3AHelp+Desk/Best+Practice+View/?qual='Incident%20ID*%2B'%20%3D%20%22INC00876126%22
Howard


From: Howard Richter [mailto:hbr4...@gmail.com]
Sent: Monday, July 08, 2013 11:54 AM
To: Richter, Howard (CEI - Atlanta)
Subject: Fwd: NTS number in 7.6.4



Sent from one of Howard's iPads

Begin forwarded message:
From: "Longwing, Lj" mailto:llongw...@usgs.gov>>
Date: July 8, 2013, 11:51:27 AM EDT
To: arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG>
Subject: Re: NTS number in 7.6.4
Reply-To: arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG>
**
Jon,
You only need to do the 'qual' route if you don't have easy access to the 
request ID of the record (which is different than the displayed 
incident/change/problem id), if using the EID method, no trailing encoded 
values are necessary.

On Mon, Jul 8, 2013 at 9:49 AM, Jon Slaven 
mailto:jon.sla...@amway.com>> wrote:
** Hi Howard,

I know there's a doc about direct ticket links out there somewhere, but we 
could never get them to work in 7.6.04.  Essentially we had to pass an advanced 
query in an encoded url.


Incident:
http:///HPD%3AHelp+Desk/Best+Practice+View/?qual='Incident%20ID*%2B'%20%3D%20%22<http://remedy76.intranet.local:8009/arsys/forms/remedy76app/HPD%3AHelp+Desk/Best+Practice+View/?qual='Incident%20ID*%2B'%20%3D%20%22>INC00876126%22

Problem:
http:///PBM%3AProblem+Investigation/Best+Practice+View/?qual='Problem%20ID*%2B'%20%3D%20%22<http://remedy76.intranet.local:8009/arsys/forms/remedy76app/PBM%3AProblem+Investigation/Best+Practice+View/?qual='Problem%20ID*%2B'%20%3D%20%22>PBI5807%22

Change:
http:///CHG%3AInfrastructure+Change/Best+Practice+View/?qual='Change%20ID*%2B'%20%3D%20%22<http://remedy76.intranet.local:8009/arsys/forms/remedy76app/CHG%3AInfrastructure+Change/Best+Practice+View/?qual='Change%20ID*%2B'%20%3D%20%22>CRQ00068871%22


Please note that you have to keep everything intact (including the trailing 
"%22") changing only the ticket # or it won't work.

Best,
Jon
_
Jon Slaven | Amway | 616-787-7132 | 
jon.sla...@amway.com<mailto:jon.sla...@amway.com>



From:"Richter, Howard (CEI - Atlanta)" 
mailto:howard.rich...@coxinc.com>>
To:arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG>,
Date:07/08/2013 11:28 AM
Subject:NTS number in 7.6.4
Sent by:"Action Request System discussion list(ARSList)" 
mailto:arslist@ARSLIST.ORG>>




**
Good morning/afternoon/evening all,

I am working with a third party vendor, that thinks is can send out a URL to 
the users, that when clicked on will open up an incident or change (just using 
an incident or change number)

I know that the notifications now coming out of ITSM 7.6.4 reference a NTS 
number and the NTE Notifier form. So my question is where does the NTS number 
live? Is there a copy of that number on the Helpdesk or Change form?

Any ideas would be great (just be nice).

As always thank you, you all,

Howard

[Description: Description: Description: Cox Enterprises, 
Inc]<http://www.coxenterprises.com/>
Howard Richter, Remedy Administrator
6205 Peachtree Dunwoody Road, Atlanta, GA 30328-4524
Email = howard.rich...@coxinc.com<mailto:howard.rich...@coxinc.com>
Office = 678.645.4633, Cell = 404.226.2745
Cox Innovation Agent (CIA)
[Description: Description: 
http://innovation.coxenterprises.com/ideas/Badge%20Library/BadgeA-Md.png][Description:
 Description: 
http://innovation.coxenterprises.com/ideas/Badge%20Library/Badge20-Md.png]<http://innovation.coxenterprises.com/ideas/Badge%20Library/Badge20-Lg.png>[Description:
 Description: 
http://innovation.coxenterprises.com/ideas/Badge%20Library/Badge50-Md.png]<http://innovation.coxenterprises.com/ideas/Badge%20Library/Badge50-Lg.png>
Submit your idea today for a chance to earn a badge and be entered into a 
monthly drawing for a $10 gift card.
Submit your idea: http://innovation.coxenterprises.com/ideas
View your badges: 
http://innovation.coxenterprises.com/ideas/SitePages/yourbadges.aspx


_ARSlist: "Where the Answers Are" and have been for 20 years_

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Re: NTS number in 7.6.4

2013-07-08 Thread Jon Slaven 
Thanks LJ.  We tried using EID numbers first, but it would never return a 
match (or didn't work reliably across INC/PBI/CRQ - it was a long time ago 
when we looked), so we had to result to using quals


Best,
Jon
_
Jon Slaven | Amway | 616-787-7132 | jon.sla...@amway.com



From:   "Longwing, Lj" 
To: arslist@ARSLIST.ORG, 
Date:   07/08/2013 11:51 AM
Subject:    Re: NTS number in 7.6.4
Sent by:"Action Request System discussion list(ARSList)" 




** 
Jon,
You only need to do the 'qual' route if you don't have easy access to the 
request ID of the record (which is different than the displayed 
incident/change/problem id), if using the EID method, no trailing encoded 
values are necessary.


On Mon, Jul 8, 2013 at 9:49 AM, Jon Slaven  wrote:
** Hi Howard, 

I know there's a doc about direct ticket links out there somewhere, but we 
could never get them to work in 7.6.04.  Essentially we had to pass an 
advanced query in an encoded url. 


Incident: 
http:///HPD%3AHelp+Desk/Best+Practice+View/?qual='Incident%20ID*%2B'%20%3D%20%22
INC00876126%22 

Problem: 
http:///PBM%3AProblem+Investigation/Best+Practice+View/?qual='Problem%20ID*%2B'%20%3D%20%22
PBI5807%22 

Change: 
http:///CHG%3AInfrastructure+Change/Best+Practice+View/?qual='Change%20ID*%2B'%20%3D%20%22
CRQ00068871%22 


Please note that you have to keep everything intact (including the 
trailing "%22") changing only the ticket # or it won't work. 

Best, 
Jon 
_ 
Jon Slaven | Amway | 616-787-7132 | jon.sla...@amway.com 



From:"Richter, Howard (CEI - Atlanta)"  

To:arslist@ARSLIST.ORG, 
Date:07/08/2013 11:28 AM 
Subject:NTS number in 7.6.4 
Sent by:"Action Request System discussion list(ARSList)" <
arslist@ARSLIST.ORG> 




** 
Good morning/afternoon/evening all, 
  
I am working with a third party vendor, that thinks is can send out a URL 
to the users, that when clicked on will open up an incident or change 
(just using an incident or change number) 
  
I know that the notifications now coming out of ITSM 7.6.4 reference a NTS 
number and the NTE Notifier form. So my question is where does the NTS 
number live? Is there a copy of that number on the Helpdesk or Change 
form? 
  
Any ideas would be great (just be nice). 
  
As always thank you, you all, 
  
Howard 
  

Howard Richter, Remedy Administrator 
6205 Peachtree Dunwoody Road, Atlanta, GA 30328-4524   
Email = howard.rich...@coxinc.com 
Office = 678.645.4633, Cell = 404.226.2745 
Cox Innovation Agent (CIA) 

Submit your idea today for a chance to earn a badge and be entered into a 
monthly drawing for a $10 gift card.
Submit your idea: http://innovation.coxenterprises.com/ideas 
View your badges: http://innovation.coxenterprises.com/ideas/SitePages/
yourbadges.aspx 
  
_ARSlist: "Where the Answers Are" and have been for 20 years_ 
_ARSlist: "Where the Answers Are" and have been for 20 years_

_ARSlist: "Where the Answers Are" and have been for 20 years_ 

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Re: NTS number in 7.6.4

2013-07-08 Thread Howard Richter 
All,

Thanks for the info. I also thought I saw some doc on this some time ago, but I 
could not find it as well.

Howard

Sent from one of Howard's iPads

On Jul 8, 2013, at 11:51 AM, "Longwing, Lj"  wrote:

> **
> Jon,
> You only need to do the 'qual' route if you don't have easy access to the 
> request ID of the record (which is different than the displayed 
> incident/change/problem id), if using the EID method, no trailing encoded 
> values are necessary.
> 
> 
> On Mon, Jul 8, 2013 at 9:49 AM, Jon Slaven  wrote:
>> ** Hi Howard, 
>> 
>> I know there's a doc about direct ticket links out there somewhere, but we 
>> could never get them to work in 7.6.04.  Essentially we had to pass an 
>> advanced query in an encoded url. 
>> 
>> 
>> Incident: 
>> http:///HPD%3AHelp+Desk/Best+Practice+View/?qual='Incident%20ID*%2B'%20%3D%20%22INC00876126%22
>>  
>> 
>> Problem: 
>> http:///PBM%3AProblem+Investigation/Best+Practice+View/?qual='Problem%20ID*%2B'%20%3D%20%22PBI5807%22
>>  
>> 
>> Change: 
>> http:///CHG%3AInfrastructure+Change/Best+Practice+View/?qual='Change%20ID*%2B'%20%3D%20%22CRQ00068871%22
>>  
>> 
>> 
>> Please note that you have to keep everything intact (including the trailing 
>> "%22") changing only the ticket # or it won't work. 
>> 
>> Best, 
>> Jon 
>> _____________ 
>> Jon Slaven | Amway | 616-787-7132 | jon.sla...@amway.com 
>> 
>> 
>> 
>> From:"Richter, Howard (CEI - Atlanta)"  
>> To:arslist@ARSLIST.ORG, 
>> Date:07/08/2013 11:28 AM 
>> Subject:NTS number in 7.6.4 
>> Sent by:"Action Request System discussion list(ARSList)" 
>>  
>> 
>> 
>> 
>> ** 
>> Good morning/afternoon/evening all, 
>>   
>> I am working with a third party vendor, that thinks is can send out a URL to 
>> the users, that when clicked on will open up an incident or change (just 
>> using an incident or change number) 
>>   
>> I know that the notifications now coming out of ITSM 7.6.4 reference a NTS 
>> number and the NTE Notifier form. So my question is where does the NTS 
>> number live? Is there a copy of that number on the Helpdesk or Change form? 
>>   
>> Any ideas would be great (just be nice). 
>>   
>> As always thank you, you all, 
>>   
>> Howard 
>>   
>>  
>> Howard Richter, Remedy Administrator 
>> 6205 Peachtree Dunwoody Road, Atlanta, GA 30328-4524   
>> Email = howard.rich...@coxinc.com 
>> Office = 678.645.4633, Cell = 404.226.2745 
>> Cox Innovation Agent (CIA) 
>>  
>> Submit your idea today for a chance to earn a badge and be entered into a 
>> monthly drawing for a $10 gift card.
>> Submit your idea: http://innovation.coxenterprises.com/ideas 
>> View your badges: 
>> http://innovation.coxenterprises.com/ideas/SitePages/yourbadges.aspx 
>>  
>> _ARSlist: "Where the Answers Are" and have been for 20 years_
>> 
>> _ARSlist: "Where the Answers Are" and have been for 20 years_
>> 
> 
> _ARSlist: "Where the Answers Are" and have been for 20 years_

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Re: NTS number in 7.6.4

2013-07-08 Thread Longwing, Lj 
Jon,
You only need to do the 'qual' route if you don't have easy access to the
request ID of the record (which is different than the displayed
incident/change/problem id), if using the EID method, no trailing encoded
values are necessary.


On Mon, Jul 8, 2013 at 9:49 AM, Jon Slaven  wrote:

> ** Hi Howard,
>
> I know there's a doc about direct ticket links out there somewhere, but we
> could never get them to work in 7.6.04.  Essentially we had to pass an
> advanced query in an encoded url.
>
>
> Incident:
>
> http:///HPD%3AHelp+Desk/Best+Practice+View/?qual='Incident%20ID*%2B'%20%3D%20%22<http://remedy76.intranet.local:8009/arsys/forms/remedy76app/HPD%3AHelp+Desk/Best+Practice+View/?qual='Incident%20ID*%2B'%20%3D%20%22>
> INC00876126%22
>
> Problem:
>
> http:///PBM%3AProblem+Investigation/Best+Practice+View/?qual='Problem%20ID*%2B'%20%3D%20%22<http://remedy76.intranet.local:8009/arsys/forms/remedy76app/PBM%3AProblem+Investigation/Best+Practice+View/?qual='Problem%20ID*%2B'%20%3D%20%22>
> PBI5807%22
>
> Change:
>
> http:///CHG%3AInfrastructure+Change/Best+Practice+View/?qual='Change%20ID*%2B'%20%3D%20%22<http://remedy76.intranet.local:8009/arsys/forms/remedy76app/CHG%3AInfrastructure+Change/Best+Practice+View/?qual='Change%20ID*%2B'%20%3D%20%22>
> CRQ00068871%22
>
>
> Please note that you have to keep everything intact (including the
> trailing "%22") changing only the ticket # or it won't work.
>
> Best,
> Jon
> _
> *Jon Slaven *| Amway | 616-787-7132 | jon.sla...@amway.com
>
>
>
> From:"Richter, Howard (CEI - Atlanta)" 
> To:arslist@ARSLIST.ORG,
> Date:07/08/2013 11:28 AM
> Subject:NTS number in 7.6.4
> Sent by:"Action Request System discussion list(ARSList)" <
> arslist@ARSLIST.ORG>
> --
>
>
>
> **
> Good morning/afternoon/evening all,
>
> I am working with a third party vendor, that thinks is can send out a URL
> to the users, that when clicked on will open up an incident or change (just
> using an incident or change number)
>
> I know that the notifications now coming out of ITSM 7.6.4 reference a NTS
> number and the NTE Notifier form. So my question is where does the NTS
> number live? Is there a copy of that number on the Helpdesk or Change form?
>
> Any ideas would be great (just be nice).
>
> As always thank you, you all,
>
> Howard
>
> [image: Description: Description: Description: Cox Enterprises, 
> Inc]<http://www.coxenterprises.com/>
> Howard Richter, Remedy Administrator
> 6205 Peachtree Dunwoody Road, Atlanta, GA 30328-4524
> Email = *howard.rich...@coxinc.com* 
> Office = 678.645.4633, Cell = 404.226.2745
> *Cox Innovation Agent (CIA)*
> [image: Description: Description:
> http://innovation.coxenterprises.com/ideas/Badge%20Library/BadgeA-Md.png][image:
> Description: Description:
> http://innovation.coxenterprises.com/ideas/Badge%20Library/Badge20-Md.png]<http://innovation.coxenterprises.com/ideas/Badge%20Library/Badge20-Lg.png>[image:
> Description: Description:
> http://innovation.coxenterprises.com/ideas/Badge%20Library/Badge50-Md.png]<http://innovation.coxenterprises.com/ideas/Badge%20Library/Badge50-Lg.png>
> Submit your idea today for a chance to earn a badge and be entered into a
> monthly drawing for a $10 gift card.*
> Submit your idea:* 
> *http://innovation.coxenterprises.com/ideas*<http://innovation.coxenterprises.com/ideas>
> *
> View your badges:* *http://innovation.coxenterprises.com/ideas/SitePages/
> yourbadges.aspx*<http://innovation.coxenterprises.com/ideas/SitePages/yourbadges.aspx>
>
>
> _ARSlist: "Where the Answers Are" and have been for 20 years_
>
> _ARSlist: "Where the Answers Are" and have been for 20 years_
>
>

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Re: NTS number in 7.6.4

2013-07-08 Thread Jon Slaven 
Hi Howard,

I know there's a doc about direct ticket links out there somewhere, but we 
could never get them to work in 7.6.04.  Essentially we had to pass an 
advanced query in an encoded url. 


Incident:
http:///HPD%3AHelp+Desk/Best+Practice+View/?qual='Incident%20ID*%2B'%20%3D%20%22
INC00876126%22

Problem:
http:///PBM%3AProblem+Investigation/Best+Practice+View/?qual='Problem%20ID*%2B'%20%3D%20%22
PBI5807%22

Change:
http:///CHG%3AInfrastructure+Change/Best+Practice+View/?qual='Change%20ID*%2B'%20%3D%20%22
CRQ00068871%22


Please note that you have to keep everything intact (including the 
trailing "%22") changing only the ticket # or it won't work.

Best,
Jon
_
Jon Slaven | Amway | 616-787-7132 | jon.sla...@amway.com



From:   "Richter, Howard (CEI - Atlanta)" 
To: arslist@ARSLIST.ORG, 
Date:   07/08/2013 11:28 AM
Subject:NTS number in 7.6.4
Sent by:"Action Request System discussion list(ARSList)" 




** 
Good morning/afternoon/evening all,
 
I am working with a third party vendor, that thinks is can send out a URL 
to the users, that when clicked on will open up an incident or change 
(just using an incident or change number)
 
I know that the notifications now coming out of ITSM 7.6.4 reference a NTS 
number and the NTE Notifier form. So my question is where does the NTS 
number live? Is there a copy of that number on the Helpdesk or Change 
form? 
 
Any ideas would be great (just be nice).
 
As always thank you, you all,
 
Howard
 

Howard Richter, Remedy Administrator
6205 Peachtree Dunwoody Road, Atlanta, GA 30328-4524 
Email = howard.rich...@coxinc.com
Office = 678.645.4633, Cell = 404.226.2745
Cox Innovation Agent (CIA)

Submit your idea today for a chance to earn a badge and be entered into a 
monthly drawing for a $10 gift card.
Submit your idea: http://innovation.coxenterprises.com/ideas 
View your badges: http://innovation.coxenterprises.com/ideas/SitePages/
yourbadges.aspx
 
_ARSlist: "Where the Answers Are" and have been for 20 years_ 

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Re: NTS number in 7.6.4

2013-07-08 Thread Longwing, Lj 
Howard,
The NTS number is nothing more than a generic 'pointer' form.  When a
notification is sent out through that form, it points to that form, the
form opens on the screen, and based on information in the record, it closes
THAT window and opens the appropriate window (Incident, Change, etc)so
yes, you can definitely link directly to the Incident/Change.  Open up your
Mid-Tier guide and research creating URL's and it discusses many methods
possible to get directly to the record in question.


On Mon, Jul 8, 2013 at 9:28 AM, Richter, Howard (CEI - Atlanta) <
howard.rich...@coxinc.com> wrote:

> **
>
> Good morning/afternoon/evening all,
>
> ** **
>
> I am working with a third party vendor, that thinks is can send out a URL
> to the users, that when clicked on will open up an incident or change (just
> using an incident or change number)
>
> ** **
>
> I know that the notifications now coming out of ITSM 7.6.4 reference a NTS
> number and the NTE Notifier form. So my question is where does the NTS
> number live? Is there a copy of that number on the Helpdesk or Change form?
> 
>
> ** **
>
> Any ideas would be great (just be nice).
>
> ** **
>
> As always thank you, you all,
>
> ** **
>
> Howard
>
> ** **
>
> [image: Description: Description: Description: Cox Enterprises, 
> Inc]
> 
>
> Howard Richter, Remedy Administrator
>
> 6205 Peachtree Dunwoody Road, Atlanta, GA 30328-4524  
>
> Email = howard.rich...@coxinc.com
>
> Office = 678.645.4633, Cell = 404.226.2745
>
> *Cox Innovation Agent (CIA)*
>
> [image: Description: Description:
> http://innovation.coxenterprises.com/ideas/Badge%20Library/BadgeA-Md.png][image:
> Description: Description:
> http://innovation.coxenterprises.com/ideas/Badge%20Library/Badge20-Md.png][image:
> Description: Description:
> http://innovation.coxenterprises.com/ideas/Badge%20Library/Badge50-Md.png]
> 
>
> Submit your idea today for a chance to earn a badge and be entered into a
> monthly drawing for a $10 gift card.
> *Submit your idea:* 
> http://innovation.coxenterprises.com/*ideas*
> * *
> *View your badges:* http://innovation.coxenterprises.com/ideas/SitePages/*
> yourbadges.aspx*
> 
>
> ** **
>  _ARSlist: "Where the Answers Are" and have been for 20 years_

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Re: NTS number in 7.6.4

2013-07-08 Thread Downing, Ryan 
Hi Howard,

By default the Notify action will send a URL containing the "Request ID" of the 
form from where the notification is sentIn your case the NTE:Notifier form. 
You could write workflow to construct a URL using the Incident/Change or 
whatever number required and bypass the default URL attached as a function of 
the specific NTE:Notifier form filter. The actual Incident ID for example is 
stored on the NTE:Notifier form in the "Request ID01 System" field. Use the 
existing default URL passed as the foundation for building a URL that can 
passed which contains the form and Request ID in the specified field.

Hope this helps.

Regards,
Ryan.

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Richter, Howard (CEI - Atlanta)
Sent: Monday, July 08, 2013 11:29 AM
To: arslist@ARSLIST.ORG
Subject: NTS number in 7.6.4

**
Good morning/afternoon/evening all,

I am working with a third party vendor, that thinks is can send out a URL to 
the users, that when clicked on will open up an incident or change (just using 
an incident or change number)

I know that the notifications now coming out of ITSM 7.6.4 reference a NTS 
number and the NTE Notifier form. So my question is where does the NTS number 
live? Is there a copy of that number on the Helpdesk or Change form?

Any ideas would be great (just be nice).

As always thank you, you all,

Howard

[cid:image001.gif@01CE7BD0.B6890490]<http://www.coxenterprises.com/>
Howard Richter, Remedy Administrator
6205 Peachtree Dunwoody Road, Atlanta, GA 30328-4524
Email = howard.rich...@coxinc.com<mailto:howard.rich...@coxinc.com>
Office = 678.645.4633, Cell = 404.226.2745
Cox Innovation Agent (CIA)
[cid:image002.png@01CE7BD0.B6890490][cid:image003.png@01CE7BD0.B6890490]<http://innovation.coxenterprises.com/ideas/Badge%20Library/Badge20-Lg.png>[cid:image004.png@01CE7BD0.B6890490]<http://innovation.coxenterprises.com/ideas/Badge%20Library/Badge50-Lg.png>
Submit your idea today for a chance to earn a badge and be entered into a 
monthly drawing for a $10 gift card.
Submit your idea: http://innovation.coxenterprises.com/ideas
View your badges: 
http://innovation.coxenterprises.com/ideas/SitePages/yourbadges.aspx

_ARSlist: "Where the Answers Are" and have been for 20 years_

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NTS number in 7.6.4

2013-07-08 Thread Richter, Howard (CEI - Atlanta) 
Good morning/afternoon/evening all,

I am working with a third party vendor, that thinks is can send out a URL to 
the users, that when clicked on will open up an incident or change (just using 
an incident or change number)

I know that the notifications now coming out of ITSM 7.6.4 reference a NTS 
number and the NTE Notifier form. So my question is where does the NTS number 
live? Is there a copy of that number on the Helpdesk or Change form?

Any ideas would be great (just be nice).

As always thank you, you all,

Howard

[Description: Description: Description: Cox Enterprises, 
Inc]
Howard Richter, Remedy Administrator
6205 Peachtree Dunwoody Road, Atlanta, GA 30328-4524
Email = howard.rich...@coxinc.com
Office = 678.645.4633, Cell = 404.226.2745
Cox Innovation Agent (CIA)
[Description: Description: 
http://innovation.coxenterprises.com/ideas/Badge%20Library/BadgeA-Md.png][Description:
 Description: 
http://innovation.coxenterprises.com/ideas/Badge%20Library/Badge20-Md.png][Description:
 Description: 
http://innovation.coxenterprises.com/ideas/Badge%20Library/Badge50-Md.png]
Submit your idea today for a chance to earn a badge and be entered into a 
monthly drawing for a $10 gift card.
Submit your idea: http://innovation.coxenterprises.com/ideas
View your badges: 
http://innovation.coxenterprises.com/ideas/SitePages/yourbadges.aspx


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