Re: NTS number in 7.6.4 (FIXED URL to open an incident or change in 7.6.4)
Happy Friday to all, Here are the working URLs to open an incident or a change. Thanks for all of your help, Howard http://MIDTIER_SERVER_NAME:PORT_NUMBER/arsys/forms/AR_SERVER_NAME/SHR%3ALandingConsole/Default+Administrator+View/?mode=searchF304255500=HPD:Help%20DeskF100076=FormOpenNoAppListF303647600=SearchTicketWithQualF304255610='Incident%20Number'%3D%22INC00814203%22 http://MIDTIER_SERVER_NAME:PORT_NUMBER/arsys/forms/AR_SERVER_NAME/SHR%3ALandingConsole/Default+Administrator+View/?mode=searchF304255500=CHG:Infrastructure%20ChangeF100076=FormOpenNoAppListF303647600=SearchTicketWithQualF304255610='Infrastructure%20Change%20ID'%3D%22CRQ00223804%22 From: Richter, Howard (CEI - Atlanta) Sent: Monday, July 08, 2013 1:10 PM To: arslist@ARSLIST.ORG Subject: RE: NTS number in 7.6.4 LJ, What am I doing wrong? For incident I have put in the host (AxiomWebProd7604:8080/arsys/servlet ) info as well as the incident number (INC00626314) My Incident URL http://AxiomWebProd7604:8080/arsys/servlet/HPD%3AHelp+Desk/Best+Practice+View/?qual='Incident%20ID*%2B'%20%3D%20%22INC00626314%22 (Error File not found. Either the file requested is not present or the URL supplied is bad) Yours http://server/HPD%3AHelp+Desk/Best+Practice+View/?qual='Incident%20ID*%2B'%20%3D%20%22INC00876126%22http://%3cserver%3e/HPD%3AHelp+Desk/Best+Practice+View/?qual='Incident%20ID*%2B'%20%3D%20%22INC00876126%22 Howard From: Howard Richter [mailto:hbr4...@gmail.com] Sent: Monday, July 08, 2013 11:54 AM To: Richter, Howard (CEI - Atlanta) Subject: Fwd: NTS number in 7.6.4 Sent from one of Howard's iPads Begin forwarded message: From: Longwing, Lj llongw...@usgs.govmailto:llongw...@usgs.gov Date: July 8, 2013, 11:51:27 AM EDT To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Re: NTS number in 7.6.4 Reply-To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG ** Jon, You only need to do the 'qual' route if you don't have easy access to the request ID of the record (which is different than the displayed incident/change/problem id), if using the EID method, no trailing encoded values are necessary. On Mon, Jul 8, 2013 at 9:49 AM, Jon Slaven jon.sla...@amway.commailto:jon.sla...@amway.com wrote: ** Hi Howard, I know there's a doc about direct ticket links out there somewhere, but we could never get them to work in 7.6.04. Essentially we had to pass an advanced query in an encoded url. Incident: http://server/HPD%3AHelp+Desk/Best+Practice+View/?qual='Incident%20ID*%2B'%20%3D%20%22http://remedy76.intranet.local:8009/arsys/forms/remedy76app/HPD%3AHelp+Desk/Best+Practice+View/?qual='Incident%20ID*%2B'%20%3D%20%22INC00876126%22 Problem: http://server/PBM%3AProblem+Investigation/Best+Practice+View/?qual='Problem%20ID*%2B'%20%3D%20%22http://remedy76.intranet.local:8009/arsys/forms/remedy76app/PBM%3AProblem+Investigation/Best+Practice+View/?qual='Problem%20ID*%2B'%20%3D%20%22PBI5807%22 Change: http://server/CHG%3AInfrastructure+Change/Best+Practice+View/?qual='Change%20ID*%2B'%20%3D%20%22http://remedy76.intranet.local:8009/arsys/forms/remedy76app/CHG%3AInfrastructure+Change/Best+Practice+View/?qual='Change%20ID*%2B'%20%3D%20%22CRQ00068871%22 Please note that you have to keep everything intact (including the trailing %22) changing only the ticket # or it won't work. Best, Jon _ Jon Slaven | Amway | 616-787-7132 | jon.sla...@amway.commailto:jon.sla...@amway.com From:Richter, Howard (CEI - Atlanta) howard.rich...@coxinc.commailto:howard.rich...@coxinc.com To:arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG, Date:07/08/2013 11:28 AM Subject:NTS number in 7.6.4 Sent by:Action Request System discussion list(ARSList) arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG ** Good morning/afternoon/evening all, I am working with a third party vendor, that thinks is can send out a URL to the users, that when clicked on will open up an incident or change (just using an incident or change number) I know that the notifications now coming out of ITSM 7.6.4 reference a NTS number and the NTE Notifier form. So my question is where does the NTS number live? Is there a copy of that number on the Helpdesk or Change form? Any ideas would be great (just be nice). As always thank you, you all, Howard [Description: Description: Description: Cox Enterprises, Inc]http://www.coxenterprises.com/ Howard Richter, Remedy Administrator 6205 Peachtree Dunwoody Road, Atlanta, GA 30328-4524 Email = howard.rich...@coxinc.commailto:howard.rich...@coxinc.com Office = 678.645.4633, Cell = 404.226.2745 Cox Innovation Agent (CIA) [Description: Description: http://innovation.coxenterprises.com/ideas/Badge%20Library/BadgeA-Md.png][Description: Description: http://innovation.coxenterprises.com/ideas/Badge%20Library/Badge20-Md.png]http://innovation.coxenterprises.com/ideas/Badge
NTS number in 7.6.4
Good morning/afternoon/evening all, I am working with a third party vendor, that thinks is can send out a URL to the users, that when clicked on will open up an incident or change (just using an incident or change number) I know that the notifications now coming out of ITSM 7.6.4 reference a NTS number and the NTE Notifier form. So my question is where does the NTS number live? Is there a copy of that number on the Helpdesk or Change form? Any ideas would be great (just be nice). As always thank you, you all, Howard [Description: Description: Description: Cox Enterprises, Inc]http://www.coxenterprises.com/ Howard Richter, Remedy Administrator 6205 Peachtree Dunwoody Road, Atlanta, GA 30328-4524 Email = howard.rich...@coxinc.commailto:howard.rich...@coxinc.com Office = 678.645.4633, Cell = 404.226.2745 Cox Innovation Agent (CIA) [Description: Description: http://innovation.coxenterprises.com/ideas/Badge%20Library/BadgeA-Md.png][Description: Description: http://innovation.coxenterprises.com/ideas/Badge%20Library/Badge20-Md.png]http://innovation.coxenterprises.com/ideas/Badge%20Library/Badge20-Lg.png[Description: Description: http://innovation.coxenterprises.com/ideas/Badge%20Library/Badge50-Md.png]http://innovation.coxenterprises.com/ideas/Badge%20Library/Badge50-Lg.png Submit your idea today for a chance to earn a badge and be entered into a monthly drawing for a $10 gift card. Submit your idea: http://innovation.coxenterprises.com/ideas View your badges: http://innovation.coxenterprises.com/ideas/SitePages/yourbadges.aspx ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years inline: image001.gifinline: image002.pnginline: image003.pnginline: image004.png
Re: NTS number in 7.6.4
Hi Howard, By default the Notify action will send a URL containing the Request ID of the form from where the notification is sentIn your case the NTE:Notifier form. You could write workflow to construct a URL using the Incident/Change or whatever number required and bypass the default URL attached as a function of the specific NTE:Notifier form filter. The actual Incident ID for example is stored on the NTE:Notifier form in the Request ID01 System field. Use the existing default URL passed as the foundation for building a URL that can passed which contains the form and Request ID in the specified field. Hope this helps. Regards, Ryan. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Richter, Howard (CEI - Atlanta) Sent: Monday, July 08, 2013 11:29 AM To: arslist@ARSLIST.ORG Subject: NTS number in 7.6.4 ** Good morning/afternoon/evening all, I am working with a third party vendor, that thinks is can send out a URL to the users, that when clicked on will open up an incident or change (just using an incident or change number) I know that the notifications now coming out of ITSM 7.6.4 reference a NTS number and the NTE Notifier form. So my question is where does the NTS number live? Is there a copy of that number on the Helpdesk or Change form? Any ideas would be great (just be nice). As always thank you, you all, Howard [cid:image001.gif@01CE7BD0.B6890490]http://www.coxenterprises.com/ Howard Richter, Remedy Administrator 6205 Peachtree Dunwoody Road, Atlanta, GA 30328-4524 Email = howard.rich...@coxinc.commailto:howard.rich...@coxinc.com Office = 678.645.4633, Cell = 404.226.2745 Cox Innovation Agent (CIA) [cid:image002.png@01CE7BD0.B6890490][cid:image003.png@01CE7BD0.B6890490]http://innovation.coxenterprises.com/ideas/Badge%20Library/Badge20-Lg.png[cid:image004.png@01CE7BD0.B6890490]http://innovation.coxenterprises.com/ideas/Badge%20Library/Badge50-Lg.png Submit your idea today for a chance to earn a badge and be entered into a monthly drawing for a $10 gift card. Submit your idea: http://innovation.coxenterprises.com/ideas View your badges: http://innovation.coxenterprises.com/ideas/SitePages/yourbadges.aspx _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years inline: image001.gifinline: image002.pnginline: image003.pnginline: image004.png
Re: NTS number in 7.6.4
Howard, The NTS number is nothing more than a generic 'pointer' form. When a notification is sent out through that form, it points to that form, the form opens on the screen, and based on information in the record, it closes THAT window and opens the appropriate window (Incident, Change, etc)so yes, you can definitely link directly to the Incident/Change. Open up your Mid-Tier guide and research creating URL's and it discusses many methods possible to get directly to the record in question. On Mon, Jul 8, 2013 at 9:28 AM, Richter, Howard (CEI - Atlanta) howard.rich...@coxinc.com wrote: ** Good morning/afternoon/evening all, ** ** I am working with a third party vendor, that thinks is can send out a URL to the users, that when clicked on will open up an incident or change (just using an incident or change number) ** ** I know that the notifications now coming out of ITSM 7.6.4 reference a NTS number and the NTE Notifier form. So my question is where does the NTS number live? Is there a copy of that number on the Helpdesk or Change form? ** ** Any ideas would be great (just be nice). ** ** As always thank you, you all, ** ** Howard ** ** [image: Description: Description: Description: Cox Enterprises, Inc]http://www.coxenterprises.com/ Howard Richter, Remedy Administrator 6205 Peachtree Dunwoody Road, Atlanta, GA 30328-4524 Email = howard.rich...@coxinc.com Office = 678.645.4633, Cell = 404.226.2745 *Cox Innovation Agent (CIA)* [image: Description: Description: http://innovation.coxenterprises.com/ideas/Badge%20Library/BadgeA-Md.png][image: Description: Description: http://innovation.coxenterprises.com/ideas/Badge%20Library/Badge20-Md.png]http://innovation.coxenterprises.com/ideas/Badge%20Library/Badge20-Lg.png[image: Description: Description: http://innovation.coxenterprises.com/ideas/Badge%20Library/Badge50-Md.png]http://innovation.coxenterprises.com/ideas/Badge%20Library/Badge50-Lg.png Submit your idea today for a chance to earn a badge and be entered into a monthly drawing for a $10 gift card. *Submit your idea:* http://innovation.coxenterprises.com/*ideas*http://innovation.coxenterprises.com/ideas * * *View your badges:* http://innovation.coxenterprises.com/ideas/SitePages/* yourbadges.aspx*http://innovation.coxenterprises.com/ideas/SitePages/yourbadges.aspx ** ** _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: NTS number in 7.6.4
Hi Howard, I know there's a doc about direct ticket links out there somewhere, but we could never get them to work in 7.6.04. Essentially we had to pass an advanced query in an encoded url. Incident: http://server/HPD%3AHelp+Desk/Best+Practice+View/?qual='Incident%20ID*%2B'%20%3D%20%22 INC00876126%22 Problem: http://server/PBM%3AProblem+Investigation/Best+Practice+View/?qual='Problem%20ID*%2B'%20%3D%20%22 PBI5807%22 Change: http://server/CHG%3AInfrastructure+Change/Best+Practice+View/?qual='Change%20ID*%2B'%20%3D%20%22 CRQ00068871%22 Please note that you have to keep everything intact (including the trailing %22) changing only the ticket # or it won't work. Best, Jon _ Jon Slaven | Amway | 616-787-7132 | jon.sla...@amway.com From: Richter, Howard (CEI - Atlanta) howard.rich...@coxinc.com To: arslist@ARSLIST.ORG, Date: 07/08/2013 11:28 AM Subject:NTS number in 7.6.4 Sent by:Action Request System discussion list(ARSList) arslist@ARSLIST.ORG ** Good morning/afternoon/evening all, I am working with a third party vendor, that thinks is can send out a URL to the users, that when clicked on will open up an incident or change (just using an incident or change number) I know that the notifications now coming out of ITSM 7.6.4 reference a NTS number and the NTE Notifier form. So my question is where does the NTS number live? Is there a copy of that number on the Helpdesk or Change form? Any ideas would be great (just be nice). As always thank you, you all, Howard Howard Richter, Remedy Administrator 6205 Peachtree Dunwoody Road, Atlanta, GA 30328-4524 Email = howard.rich...@coxinc.com Office = 678.645.4633, Cell = 404.226.2745 Cox Innovation Agent (CIA) Submit your idea today for a chance to earn a badge and be entered into a monthly drawing for a $10 gift card. Submit your idea: http://innovation.coxenterprises.com/ideas View your badges: http://innovation.coxenterprises.com/ideas/SitePages/ yourbadges.aspx _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years image/gifimage/pngimage/pngimage/png
Re: NTS number in 7.6.4
Jon, You only need to do the 'qual' route if you don't have easy access to the request ID of the record (which is different than the displayed incident/change/problem id), if using the EID method, no trailing encoded values are necessary. On Mon, Jul 8, 2013 at 9:49 AM, Jon Slaven jon.sla...@amway.com wrote: ** Hi Howard, I know there's a doc about direct ticket links out there somewhere, but we could never get them to work in 7.6.04. Essentially we had to pass an advanced query in an encoded url. Incident: http://server/HPD%3AHelp+Desk/Best+Practice+View/?qual='Incident%20ID*%2B'%20%3D%20%22http://remedy76.intranet.local:8009/arsys/forms/remedy76app/HPD%3AHelp+Desk/Best+Practice+View/?qual='Incident%20ID*%2B'%20%3D%20%22 INC00876126%22 Problem: http://server/PBM%3AProblem+Investigation/Best+Practice+View/?qual='Problem%20ID*%2B'%20%3D%20%22http://remedy76.intranet.local:8009/arsys/forms/remedy76app/PBM%3AProblem+Investigation/Best+Practice+View/?qual='Problem%20ID*%2B'%20%3D%20%22 PBI5807%22 Change: http://server/CHG%3AInfrastructure+Change/Best+Practice+View/?qual='Change%20ID*%2B'%20%3D%20%22http://remedy76.intranet.local:8009/arsys/forms/remedy76app/CHG%3AInfrastructure+Change/Best+Practice+View/?qual='Change%20ID*%2B'%20%3D%20%22 CRQ00068871%22 Please note that you have to keep everything intact (including the trailing %22) changing only the ticket # or it won't work. Best, Jon _ *Jon Slaven *| Amway | 616-787-7132 | jon.sla...@amway.com From:Richter, Howard (CEI - Atlanta) howard.rich...@coxinc.com To:arslist@ARSLIST.ORG, Date:07/08/2013 11:28 AM Subject:NTS number in 7.6.4 Sent by:Action Request System discussion list(ARSList) arslist@ARSLIST.ORG -- ** Good morning/afternoon/evening all, I am working with a third party vendor, that thinks is can send out a URL to the users, that when clicked on will open up an incident or change (just using an incident or change number) I know that the notifications now coming out of ITSM 7.6.4 reference a NTS number and the NTE Notifier form. So my question is where does the NTS number live? Is there a copy of that number on the Helpdesk or Change form? Any ideas would be great (just be nice). As always thank you, you all, Howard [image: Description: Description: Description: Cox Enterprises, Inc]http://www.coxenterprises.com/ Howard Richter, Remedy Administrator 6205 Peachtree Dunwoody Road, Atlanta, GA 30328-4524 Email = *howard.rich...@coxinc.com* howard.rich...@coxinc.com Office = 678.645.4633, Cell = 404.226.2745 *Cox Innovation Agent (CIA)* [image: Description: Description: http://innovation.coxenterprises.com/ideas/Badge%20Library/BadgeA-Md.png][image: Description: Description: http://innovation.coxenterprises.com/ideas/Badge%20Library/Badge20-Md.png]http://innovation.coxenterprises.com/ideas/Badge%20Library/Badge20-Lg.png[image: Description: Description: http://innovation.coxenterprises.com/ideas/Badge%20Library/Badge50-Md.png]http://innovation.coxenterprises.com/ideas/Badge%20Library/Badge50-Lg.png Submit your idea today for a chance to earn a badge and be entered into a monthly drawing for a $10 gift card.* Submit your idea:* *http://innovation.coxenterprises.com/ideas*http://innovation.coxenterprises.com/ideas * View your badges:* *http://innovation.coxenterprises.com/ideas/SitePages/ yourbadges.aspx*http://innovation.coxenterprises.com/ideas/SitePages/yourbadges.aspx _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: NTS number in 7.6.4
Thanks LJ. We tried using EID numbers first, but it would never return a match (or didn't work reliably across INC/PBI/CRQ - it was a long time ago when we looked), so we had to result to using quals Best, Jon _ Jon Slaven | Amway | 616-787-7132 | jon.sla...@amway.com From: Longwing, Lj llongw...@usgs.gov To: arslist@ARSLIST.ORG, Date: 07/08/2013 11:51 AM Subject:Re: NTS number in 7.6.4 Sent by:Action Request System discussion list(ARSList) arslist@ARSLIST.ORG ** Jon, You only need to do the 'qual' route if you don't have easy access to the request ID of the record (which is different than the displayed incident/change/problem id), if using the EID method, no trailing encoded values are necessary. On Mon, Jul 8, 2013 at 9:49 AM, Jon Slaven jon.sla...@amway.com wrote: ** Hi Howard, I know there's a doc about direct ticket links out there somewhere, but we could never get them to work in 7.6.04. Essentially we had to pass an advanced query in an encoded url. Incident: http://server/HPD%3AHelp+Desk/Best+Practice+View/?qual='Incident%20ID*%2B'%20%3D%20%22 INC00876126%22 Problem: http://server/PBM%3AProblem+Investigation/Best+Practice+View/?qual='Problem%20ID*%2B'%20%3D%20%22 PBI5807%22 Change: http://server/CHG%3AInfrastructure+Change/Best+Practice+View/?qual='Change%20ID*%2B'%20%3D%20%22 CRQ00068871%22 Please note that you have to keep everything intact (including the trailing %22) changing only the ticket # or it won't work. Best, Jon _ Jon Slaven | Amway | 616-787-7132 | jon.sla...@amway.com From:Richter, Howard (CEI - Atlanta) howard.rich...@coxinc.com To:arslist@ARSLIST.ORG, Date:07/08/2013 11:28 AM Subject:NTS number in 7.6.4 Sent by:Action Request System discussion list(ARSList) arslist@ARSLIST.ORG ** Good morning/afternoon/evening all, I am working with a third party vendor, that thinks is can send out a URL to the users, that when clicked on will open up an incident or change (just using an incident or change number) I know that the notifications now coming out of ITSM 7.6.4 reference a NTS number and the NTE Notifier form. So my question is where does the NTS number live? Is there a copy of that number on the Helpdesk or Change form? Any ideas would be great (just be nice). As always thank you, you all, Howard Howard Richter, Remedy Administrator 6205 Peachtree Dunwoody Road, Atlanta, GA 30328-4524 Email = howard.rich...@coxinc.com Office = 678.645.4633, Cell = 404.226.2745 Cox Innovation Agent (CIA) Submit your idea today for a chance to earn a badge and be entered into a monthly drawing for a $10 gift card. Submit your idea: http://innovation.coxenterprises.com/ideas View your badges: http://innovation.coxenterprises.com/ideas/SitePages/ yourbadges.aspx _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: NTS number in 7.6.4
LJ, What am I doing wrong? For incident I have put in the host (AxiomWebProd7604:8080/arsys/servlet ) info as well as the incident number (INC00626314) My Incident URL http://AxiomWebProd7604:8080/arsys/servlet/HPD%3AHelp+Desk/Best+Practice+View/?qual='Incident%20ID*%2B'%20%3D%20%22INC00626314%22 (Error File not found. Either the file requested is not present or the URL supplied is bad) Yours http://server/HPD%3AHelp+Desk/Best+Practice+View/?qual='Incident%20ID*%2B'%20%3D%20%22INC00876126%22 Howard From: Howard Richter [mailto:hbr4...@gmail.com] Sent: Monday, July 08, 2013 11:54 AM To: Richter, Howard (CEI - Atlanta) Subject: Fwd: NTS number in 7.6.4 Sent from one of Howard's iPads Begin forwarded message: From: Longwing, Lj llongw...@usgs.govmailto:llongw...@usgs.gov Date: July 8, 2013, 11:51:27 AM EDT To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Re: NTS number in 7.6.4 Reply-To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG ** Jon, You only need to do the 'qual' route if you don't have easy access to the request ID of the record (which is different than the displayed incident/change/problem id), if using the EID method, no trailing encoded values are necessary. On Mon, Jul 8, 2013 at 9:49 AM, Jon Slaven jon.sla...@amway.commailto:jon.sla...@amway.com wrote: ** Hi Howard, I know there's a doc about direct ticket links out there somewhere, but we could never get them to work in 7.6.04. Essentially we had to pass an advanced query in an encoded url. Incident: http://server/HPD%3AHelp+Desk/Best+Practice+View/?qual='Incident%20ID*%2B'%20%3D%20%22http://remedy76.intranet.local:8009/arsys/forms/remedy76app/HPD%3AHelp+Desk/Best+Practice+View/?qual='Incident%20ID*%2B'%20%3D%20%22INC00876126%22 Problem: http://server/PBM%3AProblem+Investigation/Best+Practice+View/?qual='Problem%20ID*%2B'%20%3D%20%22http://remedy76.intranet.local:8009/arsys/forms/remedy76app/PBM%3AProblem+Investigation/Best+Practice+View/?qual='Problem%20ID*%2B'%20%3D%20%22PBI5807%22 Change: http://server/CHG%3AInfrastructure+Change/Best+Practice+View/?qual='Change%20ID*%2B'%20%3D%20%22http://remedy76.intranet.local:8009/arsys/forms/remedy76app/CHG%3AInfrastructure+Change/Best+Practice+View/?qual='Change%20ID*%2B'%20%3D%20%22CRQ00068871%22 Please note that you have to keep everything intact (including the trailing %22) changing only the ticket # or it won't work. Best, Jon _ Jon Slaven | Amway | 616-787-7132 | jon.sla...@amway.commailto:jon.sla...@amway.com From:Richter, Howard (CEI - Atlanta) howard.rich...@coxinc.commailto:howard.rich...@coxinc.com To:arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG, Date:07/08/2013 11:28 AM Subject:NTS number in 7.6.4 Sent by:Action Request System discussion list(ARSList) arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG ** Good morning/afternoon/evening all, I am working with a third party vendor, that thinks is can send out a URL to the users, that when clicked on will open up an incident or change (just using an incident or change number) I know that the notifications now coming out of ITSM 7.6.4 reference a NTS number and the NTE Notifier form. So my question is where does the NTS number live? Is there a copy of that number on the Helpdesk or Change form? Any ideas would be great (just be nice). As always thank you, you all, Howard [Description: Description: Description: Cox Enterprises, Inc]http://www.coxenterprises.com/ Howard Richter, Remedy Administrator 6205 Peachtree Dunwoody Road, Atlanta, GA 30328-4524 Email = howard.rich...@coxinc.commailto:howard.rich...@coxinc.com Office = 678.645.4633, Cell = 404.226.2745 Cox Innovation Agent (CIA) [Description: Description: http://innovation.coxenterprises.com/ideas/Badge%20Library/BadgeA-Md.png][Description: Description: http://innovation.coxenterprises.com/ideas/Badge%20Library/Badge20-Md.png]http://innovation.coxenterprises.com/ideas/Badge%20Library/Badge20-Lg.png[Description: Description: http://innovation.coxenterprises.com/ideas/Badge%20Library/Badge50-Md.png]http://innovation.coxenterprises.com/ideas/Badge%20Library/Badge50-Lg.png Submit your idea today for a chance to earn a badge and be entered into a monthly drawing for a $10 gift card. Submit your idea: http://innovation.coxenterprises.com/ideas View your badges: http://innovation.coxenterprises.com/ideas/SitePages/yourbadges.aspx _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: NTS number in 7.6.4
Howard: My guess about what's wrong with the URL is that it contains an asterisk (not a legal URL character, IIRC). The easiest thing to do may be to use the Mid-Tier application that URL-encodes strings you provide -- documented in the MT guide, I think. HTH, --Phil From: Action Request System discussion list(ARSList) [arslist@ARSLIST.ORG] On Behalf Of Richter, Howard (CEI - Atlanta) [howard.rich...@coxinc.com] Sent: Monday, July 08, 2013 13:10 To: arslist@ARSLIST.ORG Subject: Re: NTS number in 7.6.4 ** LJ, What am I doing wrong? For incident I have put in the host (AxiomWebProd7604:8080/arsys/servlet ) info as well as the incident number (INC00626314) My Incident URL http://AxiomWebProd7604:8080/arsys/servlet/HPD%3AHelp+Desk/Best+Practice+View/?qual='Incident%20ID*%2B'%20%3D%20%22INC00626314%22 (Error File not found. Either the file requested is not present or the URL supplied is bad) Yours http://server/HPD%3AHelp+Desk/Best+Practice+View/?qual='Incident%20ID*%2B'%20%3D%20%22INC00876126%22 Howard From: Howard Richter [mailto:hbr4...@gmail.com] Sent: Monday, July 08, 2013 11:54 AM To: Richter, Howard (CEI - Atlanta) Subject: Fwd: NTS number in 7.6.4 Sent from one of Howard's iPads Begin forwarded message: From: Longwing, Lj llongw...@usgs.govmailto:llongw...@usgs.gov Date: July 8, 2013, 11:51:27 AM EDT To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Re: NTS number in 7.6.4 Reply-To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG ** Jon, You only need to do the 'qual' route if you don't have easy access to the request ID of the record (which is different than the displayed incident/change/problem id), if using the EID method, no trailing encoded values are necessary. On Mon, Jul 8, 2013 at 9:49 AM, Jon Slaven jon.sla...@amway.commailto:jon.sla...@amway.com wrote: ** Hi Howard, I know there's a doc about direct ticket links out there somewhere, but we could never get them to work in 7.6.04. Essentially we had to pass an advanced query in an encoded url. Incident: http://server/HPD%3AHelp+Desk/Best+Practice+View/?qual='Incident%20ID*%2B'%20%3D%20%22http://remedy76.intranet.local:8009/arsys/forms/remedy76app/HPD%3AHelp+Desk/Best+Practice+View/?qual='Incident%20ID*%2B'%20%3D%20%22INC00876126%22 Problem: http://server/PBM%3AProblem+Investigation/Best+Practice+View/?qual='Problem%20ID*%2B'%20%3D%20%22http://remedy76.intranet.local:8009/arsys/forms/remedy76app/PBM%3AProblem+Investigation/Best+Practice+View/?qual='Problem%20ID*%2B'%20%3D%20%22PBI5807%22 Change: http://server/CHG%3AInfrastructure+Change/Best+Practice+View/?qual='Change%20ID*%2B'%20%3D%20%22http://remedy76.intranet.local:8009/arsys/forms/remedy76app/CHG%3AInfrastructure+Change/Best+Practice+View/?qual='Change%20ID*%2B'%20%3D%20%22CRQ00068871%22 Please note that you have to keep everything intact (including the trailing %22) changing only the ticket # or it won't work. Best, Jon _ Jon Slaven | Amway | 616-787-7132 | jon.sla...@amway.commailto:jon.sla...@amway.com From:Richter, Howard (CEI - Atlanta) howard.rich...@coxinc.commailto:howard.rich...@coxinc.com To:arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG, Date:07/08/2013 11:28 AM Subject:NTS number in 7.6.4 Sent by:Action Request System discussion list(ARSList) arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG ** Good morning/afternoon/evening all, I am working with a third party vendor, that thinks is can send out a URL to the users, that when clicked on will open up an incident or change (just using an incident or change number) I know that the notifications now coming out of ITSM 7.6.4 reference a NTS number and the NTE Notifier form. So my question is where does the NTS number live? Is there a copy of that number on the Helpdesk or Change form? Any ideas would be great (just be nice). As always thank you, you all, Howard http://www.coxenterprises.com/ Howard Richter, Remedy Administrator 6205 Peachtree Dunwoody Road, Atlanta, GA 30328-4524 Email = howard.rich...@coxinc.commailto:howard.rich...@coxinc.com Office = 678.645.4633, Cell = 404.226.2745 Cox Innovation Agent (CIA) http://innovation.coxenterprises.com/ideas/Badge%20Library/Badge20-Lg.pnghttp://innovation.coxenterprises.com/ideas/Badge%20Library/Badge50-Lg.png Submit your idea today for a chance to earn a badge and be entered into a monthly drawing for a $10 gift card. Submit your idea: http://innovation.coxenterprises.com/ideas View your badges: http://innovation.coxenterprises.com/ideas/SitePages/yourbadges.aspx _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_
Re: NTS number in 7.6.4
Change servlet to forms http://AxiomWebProd7604:8080/arsys/forms/appservername/HPD%3AHelp+Desk/Best+Practice+View/?qual='Incident%20ID*%2B'%20%3D%20%22INC00626314%22http://axiomwebprod7604:8080/arsys/servlet/HPD%3AHelp+Desk/Best+Practice+View/?qual='Incident%20ID*%2B'%20%3D%20%22INC00626314%22 I think that should work :) On Mon, Jul 8, 2013 at 11:22 AM, Murnane, Phil pmurn...@windwardits.comwrote: ** Howard: My guess about what's wrong with the URL is that it contains an asterisk (not a legal URL character, IIRC). The easiest thing to do may be to use the Mid-Tier application that URL-encodes strings you provide -- documented in the MT guide, I think. HTH, --Phil -- *From:* Action Request System discussion list(ARSList) [ arslist@ARSLIST.ORG] On Behalf Of Richter, Howard (CEI - Atlanta) [ howard.rich...@coxinc.com] *Sent:* Monday, July 08, 2013 13:10 *To:* arslist@ARSLIST.ORG *Subject:* Re: NTS number in 7.6.4 ** LJ, What am I doing wrong? For incident I have put in the host (AxiomWebProd7604:8080/arsys/servlet ) info as well as the incident number (INC00626314) My Incident URL http://AxiomWebProd7604:8080/arsys/servlet/HPD%3AHelp+Desk/Best+Practice+View/?qual='Incident%20ID*%2B'%20%3D%20%22INC00626314%22 (Error File not found. Either the file requested is not present or the URL supplied is bad) Yours http:// server/HPD%3AHelp+Desk/Best+Practice+View/?qual='Incident%20ID*%2B'%20%3D%20%22INC00876126%22 Howard *From:* Howard Richter [mailto:hbr4...@gmail.com] *Sent:* Monday, July 08, 2013 11:54 AM *To:* Richter, Howard (CEI - Atlanta) *Subject:* Fwd: NTS number in 7.6.4 Sent from one of Howard's iPads Begin forwarded message: *From:* Longwing, Lj llongw...@usgs.gov *Date:* July 8, 2013, 11:51:27 AM EDT *To:* arslist@ARSLIST.ORG *Subject:* *Re: NTS number in 7.6.4* *Reply-To:* arslist@ARSLIST.ORG ** Jon, You only need to do the 'qual' route if you don't have easy access to the request ID of the record (which is different than the displayed incident/change/problem id), if using the EID method, no trailing encoded values are necessary. On Mon, Jul 8, 2013 at 9:49 AM, Jon Slaven jon.sla...@amway.com wrote: ** Hi Howard, I know there's a doc about direct ticket links out there somewhere, but we could never get them to work in 7.6.04. Essentially we had to pass an advanced query in an encoded url. Incident: http://server/HPD%3AHelp+Desk/Best+Practice+View/?qual='Incident%20ID*%2B'%20%3D%20%22http://remedy76.intranet.local:8009/arsys/forms/remedy76app/HPD%3AHelp+Desk/Best+Practice+View/?qual='Incident%20ID*%2B'%20%3D%20%22 INC00876126%22 Problem: http://server/PBM%3AProblem+Investigation/Best+Practice+View/?qual='Problem%20ID*%2B'%20%3D%20%22http://remedy76.intranet.local:8009/arsys/forms/remedy76app/PBM%3AProblem+Investigation/Best+Practice+View/?qual='Problem%20ID*%2B'%20%3D%20%22 PBI5807%22 Change: http://server/CHG%3AInfrastructure+Change/Best+Practice+View/?qual='Change%20ID*%2B'%20%3D%20%22http://remedy76.intranet.local:8009/arsys/forms/remedy76app/CHG%3AInfrastructure+Change/Best+Practice+View/?qual='Change%20ID*%2B'%20%3D%20%22 CRQ00068871%22 Please note that you have to keep everything intact (including the trailing %22) changing only the ticket # or it won't work. Best, Jon _ *Jon Slaven *| Amway | 616-787-7132 | jon.sla...@amway.com From:Richter, Howard (CEI - Atlanta) howard.rich...@coxinc.com To:arslist@ARSLIST.ORG, Date:07/08/2013 11:28 AM Subject:NTS number in 7.6.4 Sent by:Action Request System discussion list(ARSList) arslist@ARSLIST.ORG -- ** Good morning/afternoon/evening all, I am working with a third party vendor, that thinks is can send out a URL to the users, that when clicked on will open up an incident or change (just using an incident or change number) I know that the notifications now coming out of ITSM 7.6.4 reference a NTS number and the NTE Notifier form. So my question is where does the NTS number live? Is there a copy of that number on the Helpdesk or Change form? Any ideas would be great (just be nice). As always thank you, you all, Howard http://www.coxenterprises.com/ Howard Richter, Remedy Administrator 6205 Peachtree Dunwoody Road, Atlanta, GA 30328-4524 Email = howard.rich...@coxinc.com Office = 678.645.4633, Cell = 404.226.2745 *Cox Innovation Agent (CIA)* http://innovation.coxenterprises.com/ideas/Badge%20Library/Badge20-Lg.pnghttp://innovation.coxenterprises.com/ideas/Badge%20Library/Badge50-Lg.png Submit your idea today for a chance to earn a badge and be entered into a monthly drawing for a $10 gift card.* Submit your idea:* http://innovation.coxenterprises.com/*ideas*http://innovation.coxenterprises.com/ideas * View
