Re: Need Help with syntax for Runmacro from escalation, works from dos cmd
Try putting quotes around all arguments that have spaces in them. Otherwise it will treat those arguments as multiple separate arguments rather than one argument with a space in it: C:\Program Files\AR System\runmacro.exe -h C:\Documents and Settings\All Users\Application Data\AR System\home\arcmds -i Reporting -x MyServer -U username -P password Lyle From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Shrestha, Manjari R. Sent: Thursday, February 05, 2009 9:40 AM To: arslist@ARSLIST.ORG Subject: Need Help with syntax for Runmacro from escalation, works from dos cmd ** Hi, I am able to run the following command from cmd prompt: C:\Program Files\AR System\runmacro.exe -h C:\Documents and Settings\All Users\Application Data\AR System\home\arcmds -i Reporting -x MyServer -U username -P password However when I try the same syntax from an escalation through Run Process, it does not work. I am using the following syntax in RUN PROCESS: C:\Program Files\AR System\runmacro.exe -h C:\Documents and Settings\All Users\Application Data\AR System\home\arcmds -i Reporting -x MyServer -U username -P password Thanks in advance. Manjari R. Shrestha Programmer Analyst SAIC 12530 Parklawn Drive, Suite 350 Rockville, MD 20852 Office: (301) 998-7364 ranj...@saic.commailto:ranj...@saic.com __Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are html___ NOTICE: This email message is for the sole use of the intended recipient(s) and may contain confidential and privileged information. Any unauthorized review, use, disclosure or distribution is prohibited. If you are not the intended recipient, please contact the sender by reply email and destroy all copies of the original message. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are inline: image001.jpg
Re: Need Help with syntax for Runmacro from escalation, works from dos cmd
Manjari, I am running a macro via an escalation but my command syntax is a little different from yours. First off, I don't use the -h (home directory), instead I'm using the -d (macro directory). Also, I have the directory enclosed in double quotes. And, the path I'm using definitely doesn't have any security on it. All Users shouldn't, but you never know. I'm using C:\Program Files\AR System\Macros (on the server, of course). Another difference is that I'm using the -e to provide the name of the macro as opposed to the -i, not sure how they differ. Manual doesn't explain, so it's probably nothing. Good luck and hope something here might help. Curt Curt A. Schryver Action Request System Administrator Tyco Electronics 100 AMP Drive MS 161-043 Harrisburg, PA 17105 717-810-2109 tel 717-810-2124 fax cschry...@tycoelectronics.com From: Shrestha, Manjari R. manjari.r.shres...@saic.com Subject: Need Help with syntax for Runmacro from escalation, works from dos cmd To: arslist@ARSLIST.ORG Date: Thursday, February 5, 2009, 4:40 PM ** Hi, I am able to run the following command from cmd prompt: C:\Program Files\AR System\runmacro.exe -h C:\Documents and Settings\All Users\Application Data\AR System\home\arcmds -i Reporting -x MyServer -U username -P password However when I try the same syntax from an escalation through Run Process, it does not work. I am using the following syntax in RUN PROCESS: C:\Program Files\AR System\runmacro.exe -h C:\Documents and Settings\All Users\Application Data\AR System\home\arcmds -i Reporting -x MyServer -U username -P password Thanks in advance. Manjari R. Shrestha Programmer Analyst SAIC 12530 Parklawn Drive, Suite 350 Rockville, MD 20852 Office: (301) 998-7364 ranj...@saic.com ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are
Re: Need Help with syntax for Runmacro from escalation, works from dos cmd
Thank you all for replying. From the escalation log I see that the escalation is running but it is not creating the output files, I am thinking that this might be something to do with permissions, as the user that will be writing the file looks like AR_ESCALATER, and that user will not have in our Network. I am thinking I will need to create the Output file within a folder where Remedy will have permission to write. Thanks! Manjari R. Shrestha Programmer Analyst SAIC 12530 Parklawn Drive, Suite 350 Rockville, MD 20852 Office: (301) 998-7364 ranj...@saic.com -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Ron Gehring Sent: Thursday, February 05, 2009 3:13 PM To: arslist@ARSLIST.ORG Subject: Re: Need Help with syntax for Runmacro from escalation, works from dos cmd Here's something to try, put cmd /c before the statement like so: cmd /c C:\Program Files\AR System\runmacro.exe -h C:\Documents and Settings\All Users\Application Data\AR System\home\arcmds -i Reporting -x MyServer -U username -P password Ron Gehring -Original Message- From: Mark Lev [mailto:mark@rightstarsystems.com] Sent: Thursday, February 05, 2009 2:58 PM To: arslist@ARSLIST.ORG Subject: Re: Need Help with syntax for Runmacro from escalation, works from dos cmd Without the aid of error message, I would suggest a few trial and error experiments, if you will. What about changing the path names in the escalation to the windows short names. (DIR /X will give you short name in cmd window) Program Files -- progra~1 for example. Perhaps it's a translation error in the CMD process. Mark From: Action Request System discussion list(ARSList) on behalf of Shrestha, Manjari R. Sent: Thu 2/5/2009 2:31 PM To: arslist@ARSLIST.ORG Subject: Re: Need Help with syntax for Runmacro from escalation, works from dos cmd Hello Mark and Joe, Thanks for your reply. I am trying to run the macro from an escalation. I copied the macro file to the server and I can again run the command from the prompt successfully but when I use this in escalation it does not do anything, there is no error messages either. Yikes! Thanks! Manjari R. Shrestha Programmer Analyst SAIC 12530 Parklawn Drive, Suite 350 Rockville, MD 20852 Office: (301) 998-7364 ranj...@saic.com -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Mark Lev Sent: Thursday, February 05, 2009 12:06 PM To: arslist@ARSLIST.ORG Subject: Re: Need Help with syntax for Runmacro from escalation, works from dos cmd Are you running the cmd line version on the server or desktop? The escalation will run on server, so the C: in escalation is referring to server c: not local c: You may need to move the macro to the server and adjust path accordingly where Remedy has permissions to. Thanks, Mark Mark Lev Sr. Systems Consultant 703-672-4390 732-859-5827 (cell) mark@rightstarsystems.com --- RightStar Systems, Inc. 100 East Street SE, Suite 202 Vienna, VA 22180 USA --- From: Action Request System discussion list(ARSList) on behalf of Shrestha, Manjari R. Sent: Thu 2/5/2009 11:40 AM To: arslist@ARSLIST.ORG Subject: Need Help with syntax for Runmacro from escalation, works from dos cmd ** https://owa.mailstreet2003.net/exchange/mark.levrightstarsystems.com/Dr afts/image001.jpg Hi, I am able to run the following command from cmd prompt: C:\Program Files\AR System\runmacro.exe -h C:\Documents and Settings\All Users\Application Data\AR System\home\arcmds -i Reporting -x MyServer -U username -P password However when I try the same syntax from an escalation through Run Process, it does not work. I am using the following syntax in RUN PROCESS: C:\Program Files\AR System\runmacro.exe -h C:\Documents and Settings\All Users\Application Data\AR System\home\arcmds -i Reporting -x MyServer -U username -P password Thanks in advance. Manjari R. Shrestha Programmer Analyst SAIC 12530 Parklawn Drive, Suite 350 Rockville, MD 20852 Office: (301) 998-7364 ranj...@saic.com __Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where
Re: Need Help with syntax for Runmacro from escalation, works from dos cmd
AR_ESCALATOR is the user within Remedy, but the filesystem permissions you need are the ones that Remedy is running as on your box, so if your Remedy is running as 'Local System', you can change it to an actual user and have that user have permissions to a network location. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Shrestha, Manjari R. Sent: Friday, February 06, 2009 8:11 AM To: arslist@ARSLIST.ORG Subject: Re: Need Help with syntax for Runmacro from escalation, works from dos cmd Thank you all for replying. From the escalation log I see that the escalation is running but it is not creating the output files, I am thinking that this might be something to do with permissions, as the user that will be writing the file looks like AR_ESCALATER, and that user will not have in our Network. I am thinking I will need to create the Output file within a folder where Remedy will have permission to write. Thanks! Manjari R. Shrestha Programmer Analyst SAIC 12530 Parklawn Drive, Suite 350 Rockville, MD 20852 Office: (301) 998-7364 ranj...@saic.com -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Ron Gehring Sent: Thursday, February 05, 2009 3:13 PM To: arslist@ARSLIST.ORG Subject: Re: Need Help with syntax for Runmacro from escalation, works from dos cmd Here's something to try, put cmd /c before the statement like so: cmd /c C:\Program Files\AR System\runmacro.exe -h C:\Documents and Settings\All Users\Application Data\AR System\home\arcmds -i Reporting -x MyServer -U username -P password Ron Gehring -Original Message- From: Mark Lev [mailto:mark@rightstarsystems.com] Sent: Thursday, February 05, 2009 2:58 PM To: arslist@ARSLIST.ORG Subject: Re: Need Help with syntax for Runmacro from escalation, works from dos cmd Without the aid of error message, I would suggest a few trial and error experiments, if you will. What about changing the path names in the escalation to the windows short names. (DIR /X will give you short name in cmd window) Program Files -- progra~1 for example. Perhaps it's a translation error in the CMD process. Mark From: Action Request System discussion list(ARSList) on behalf of Shrestha, Manjari R. Sent: Thu 2/5/2009 2:31 PM To: arslist@ARSLIST.ORG Subject: Re: Need Help with syntax for Runmacro from escalation, works from dos cmd Hello Mark and Joe, Thanks for your reply. I am trying to run the macro from an escalation. I copied the macro file to the server and I can again run the command from the prompt successfully but when I use this in escalation it does not do anything, there is no error messages either. Yikes! Thanks! Manjari R. Shrestha Programmer Analyst SAIC 12530 Parklawn Drive, Suite 350 Rockville, MD 20852 Office: (301) 998-7364 ranj...@saic.com -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Mark Lev Sent: Thursday, February 05, 2009 12:06 PM To: arslist@ARSLIST.ORG Subject: Re: Need Help with syntax for Runmacro from escalation, works from dos cmd Are you running the cmd line version on the server or desktop? The escalation will run on server, so the C: in escalation is referring to server c: not local c: You may need to move the macro to the server and adjust path accordingly where Remedy has permissions to. Thanks, Mark Mark Lev Sr. Systems Consultant 703-672-4390 732-859-5827 (cell) mark@rightstarsystems.com --- RightStar Systems, Inc. 100 East Street SE, Suite 202 Vienna, VA 22180 USA --- From: Action Request System discussion list(ARSList) on behalf of Shrestha, Manjari R. Sent: Thu 2/5/2009 11:40 AM To: arslist@ARSLIST.ORG Subject: Need Help with syntax for Runmacro from escalation, works from dos cmd ** https://owa.mailstreet2003.net/exchange/mark.levrightstarsystems.com/Dr afts/image001.jpg Hi, I am able to run the following command from cmd prompt: C:\Program Files\AR System\runmacro.exe -h C:\Documents and Settings\All Users\Application Data\AR System\home\arcmds -i Reporting -x MyServer -U username -P password However when I try the same syntax from an escalation through Run Process, it does not work. I am using the following syntax in RUN PROCESS: C:\Program Files\AR System\runmacro.exe -h C:\Documents and Settings\All Users\Application Data\AR System\home\arcmds -i Reporting -x MyServer -U username -P password Thanks in advance. Manjari R. Shrestha Programmer Analyst SAIC 12530 Parklawn Drive, Suite 350 Rockville, MD 20852 Office: (301) 998-7364 ranj...@saic.com __Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are html___
Need Help with syntax for Runmacro from escalation, works from dos cmd
Hi, I am able to run the following command from cmd prompt: C:\Program Files\AR System\runmacro.exe -h C:\Documents and Settings\All Users\Application Data\AR System\home\arcmds -i Reporting -x MyServer -U username -P password However when I try the same syntax from an escalation through Run Process, it does not work. I am using the following syntax in RUN PROCESS: C:\Program Files\AR System\runmacro.exe -h C:\Documents and Settings\All Users\Application Data\AR System\home\arcmds -i Reporting -x MyServer -U username -P password Thanks in advance. Manjari R. Shrestha Programmer Analyst SAIC 12530 Parklawn Drive, Suite 350 Rockville, MD 20852 Office: (301) 998-7364 ranj...@saic.com ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are image001.jpg
Re: Need Help with syntax for Runmacro from escalation, works from dos cmd
Are you running the cmd line version on the server or desktop? The escalation will run on server, so the C: in escalation is referring to server c: not local c: You may need to move the macro to the server and adjust path accordingly where Remedy has permissions to. Thanks, Mark Mark Lev Sr. Systems Consultant 703-672-4390 732-859-5827 (cell) mark@rightstarsystems.com --- RightStar Systems, Inc. 100 East Street SE, Suite 202 Vienna, VA 22180 USA --- From: Action Request System discussion list(ARSList) on behalf of Shrestha, Manjari R. Sent: Thu 2/5/2009 11:40 AM To: arslist@ARSLIST.ORG Subject: Need Help with syntax for Runmacro from escalation, works from dos cmd ** https://owa.mailstreet2003.net/exchange/mark.levrightstarsystems.com/Drafts/image001.jpg Hi, I am able to run the following command from cmd prompt: C:\Program Files\AR System\runmacro.exe -h C:\Documents and Settings\All Users\Application Data\AR System\home\arcmds -i Reporting -x MyServer -U username -P password However when I try the same syntax from an escalation through Run Process, it does not work. I am using the following syntax in RUN PROCESS: C:\Program Files\AR System\runmacro.exe -h C:\Documents and Settings\All Users\Application Data\AR System\home\arcmds -i Reporting -x MyServer -U username -P password Thanks in advance. Manjari R. Shrestha Programmer Analyst SAIC 12530 Parklawn Drive, Suite 350 Rockville, MD 20852 Office: (301) 998-7364 ranj...@saic.com __Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are
Re: Need Help with syntax for Runmacro from escalation, works from dos cmd
** I'm assuming the path is the same for all the users if you are using this in an Active Link? Try using the 8.3 format in the DOS path Joe From: "Shrestha, Manjari R." manjari.r.shres...@saic.comTo: arslist@ARSLIST.ORGSent: Thursday, February 5, 2009 11:40:03 AMSubject: Need Help with syntax for Runmacro from escalation, works from dos cmd** Hi, I am able to run the following command from cmd prompt: “C:\Program Files\AR System\runmacro.exe" -h C:\Documents and Settings\All Users\Application Data\AR System\home\arcmds -i Reporting -x MyServer -U username -P password However when I try the same syntax from an escalation through Run Process, it does not work. I am using the following syntax in RUN PROCESS: “C:\Program Files\AR System\runmacro.exe" -h C:\Documents and Settings\All Users\Application Data\AR System\home\arcmds -i Reporting -x MyServer -U username -P password Thanks in advance. Manjari R. Shrestha Programmer Analyst SAIC 12530 Parklawn Drive, Suite 350 Rockville, MD 20852 Office: (301) 998-7364 ranj...@saic.com __Platinum Sponsor: RMI Solutions ARSlist: "Where the Answers Are" html___
Re: Need Help with syntax for Runmacro from escalation, works from dos cmd
Hello Mark and Joe, Thanks for your reply. I am trying to run the macro from an escalation. I copied the macro file to the server and I can again run the command from the prompt successfully but when I use this in escalation it does not do anything, there is no error messages either. Yikes! Thanks! Manjari R. Shrestha Programmer Analyst SAIC 12530 Parklawn Drive, Suite 350 Rockville, MD 20852 Office: (301) 998-7364 ranj...@saic.com -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Mark Lev Sent: Thursday, February 05, 2009 12:06 PM To: arslist@ARSLIST.ORG Subject: Re: Need Help with syntax for Runmacro from escalation, works from dos cmd Are you running the cmd line version on the server or desktop? The escalation will run on server, so the C: in escalation is referring to server c: not local c: You may need to move the macro to the server and adjust path accordingly where Remedy has permissions to. Thanks, Mark Mark Lev Sr. Systems Consultant 703-672-4390 732-859-5827 (cell) mark@rightstarsystems.com --- RightStar Systems, Inc. 100 East Street SE, Suite 202 Vienna, VA 22180 USA --- From: Action Request System discussion list(ARSList) on behalf of Shrestha, Manjari R. Sent: Thu 2/5/2009 11:40 AM To: arslist@ARSLIST.ORG Subject: Need Help with syntax for Runmacro from escalation, works from dos cmd ** https://owa.mailstreet2003.net/exchange/mark.levrightstarsystems.com/Dr afts/image001.jpg Hi, I am able to run the following command from cmd prompt: C:\Program Files\AR System\runmacro.exe -h C:\Documents and Settings\All Users\Application Data\AR System\home\arcmds -i Reporting -x MyServer -U username -P password However when I try the same syntax from an escalation through Run Process, it does not work. I am using the following syntax in RUN PROCESS: C:\Program Files\AR System\runmacro.exe -h C:\Documents and Settings\All Users\Application Data\AR System\home\arcmds -i Reporting -x MyServer -U username -P password Thanks in advance. Manjari R. Shrestha Programmer Analyst SAIC 12530 Parklawn Drive, Suite 350 Rockville, MD 20852 Office: (301) 998-7364 ranj...@saic.com __Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are
Re: Need Help with syntax for Runmacro from escalation, works from dos cmd
I do something similar, but I put it in a batch file (*.bat) and then my escalation does a run process like this E:\Batch\Vendors.bat Doug -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Shrestha, Manjari R. Sent: Thursday, February 05, 2009 2:32 PM To: arslist@ARSLIST.ORG Subject: Re: Need Help with syntax for Runmacro from escalation, works from dos cmd Hello Mark and Joe, Thanks for your reply. I am trying to run the macro from an escalation. I copied the macro file to the server and I can again run the command from the prompt successfully but when I use this in escalation it does not do anything, there is no error messages either. Yikes! Thanks! Manjari R. Shrestha Programmer Analyst SAIC 12530 Parklawn Drive, Suite 350 Rockville, MD 20852 Office: (301) 998-7364 ranj...@saic.com -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Mark Lev Sent: Thursday, February 05, 2009 12:06 PM To: arslist@ARSLIST.ORG Subject: Re: Need Help with syntax for Runmacro from escalation, works from dos cmd Are you running the cmd line version on the server or desktop? The escalation will run on server, so the C: in escalation is referring to server c: not local c: You may need to move the macro to the server and adjust path accordingly where Remedy has permissions to. Thanks, Mark Mark Lev Sr. Systems Consultant 703-672-4390 732-859-5827 (cell) mark@rightstarsystems.com --- RightStar Systems, Inc. 100 East Street SE, Suite 202 Vienna, VA 22180 USA --- From: Action Request System discussion list(ARSList) on behalf of Shrestha, Manjari R. Sent: Thu 2/5/2009 11:40 AM To: arslist@ARSLIST.ORG Subject: Need Help with syntax for Runmacro from escalation, works from dos cmd ** https://owa.mailstreet2003.net/exchange/mark.levrightstarsystems.com/Dr afts/image001.jpg Hi, I am able to run the following command from cmd prompt: C:\Program Files\AR System\runmacro.exe -h C:\Documents and Settings\All Users\Application Data\AR System\home\arcmds -i Reporting -x MyServer -U username -P password However when I try the same syntax from an escalation through Run Process, it does not work. I am using the following syntax in RUN PROCESS: C:\Program Files\AR System\runmacro.exe -h C:\Documents and Settings\All Users\Application Data\AR System\home\arcmds -i Reporting -x MyServer -U username -P password Thanks in advance. Manjari R. Shrestha Programmer Analyst SAIC 12530 Parklawn Drive, Suite 350 Rockville, MD 20852 Office: (301) 998-7364 ranj...@saic.com __Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are DISCLAIMER Important! This message is intended for the above named person(s) only and is CONFIDENTIAL AND PROPRIETARY. If you are not the intended recipient of this e-mail and have received it in error, please immediately notify the sender by return email and then delete it from your mailbox. This message may be protected by the attorney-client privilege and/or work product doctrine. Accessing, copying, disseminating or re-using any of the information contained in this e-mail by anyone other than the intended recipient is strictly prohibited. Finally, you should check this email and any attachments for the presence of viruses, as the sender accepts no liability for any damage caused by any virus transmitted by this email. Thank you. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are
Re: Need Help with syntax for Runmacro from escalation, works from dos cmd
Without the aid of error message, I would suggest a few trial and error experiments, if you will. What about changing the path names in the escalation to the windows short names. (DIR /X will give you short name in cmd window) Program Files -- progra~1 for example. Perhaps it's a translation error in the CMD process. Mark From: Action Request System discussion list(ARSList) on behalf of Shrestha, Manjari R. Sent: Thu 2/5/2009 2:31 PM To: arslist@ARSLIST.ORG Subject: Re: Need Help with syntax for Runmacro from escalation, works from dos cmd Hello Mark and Joe, Thanks for your reply. I am trying to run the macro from an escalation. I copied the macro file to the server and I can again run the command from the prompt successfully but when I use this in escalation it does not do anything, there is no error messages either. Yikes! Thanks! Manjari R. Shrestha Programmer Analyst SAIC 12530 Parklawn Drive, Suite 350 Rockville, MD 20852 Office: (301) 998-7364 ranj...@saic.com -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Mark Lev Sent: Thursday, February 05, 2009 12:06 PM To: arslist@ARSLIST.ORG Subject: Re: Need Help with syntax for Runmacro from escalation, works from dos cmd Are you running the cmd line version on the server or desktop? The escalation will run on server, so the C: in escalation is referring to server c: not local c: You may need to move the macro to the server and adjust path accordingly where Remedy has permissions to. Thanks, Mark Mark Lev Sr. Systems Consultant 703-672-4390 732-859-5827 (cell) mark@rightstarsystems.com --- RightStar Systems, Inc. 100 East Street SE, Suite 202 Vienna, VA 22180 USA --- From: Action Request System discussion list(ARSList) on behalf of Shrestha, Manjari R. Sent: Thu 2/5/2009 11:40 AM To: arslist@ARSLIST.ORG Subject: Need Help with syntax for Runmacro from escalation, works from dos cmd ** https://owa.mailstreet2003.net/exchange/mark.levrightstarsystems.com/Dr afts/image001.jpg Hi, I am able to run the following command from cmd prompt: C:\Program Files\AR System\runmacro.exe -h C:\Documents and Settings\All Users\Application Data\AR System\home\arcmds -i Reporting -x MyServer -U username -P password However when I try the same syntax from an escalation through Run Process, it does not work. I am using the following syntax in RUN PROCESS: C:\Program Files\AR System\runmacro.exe -h C:\Documents and Settings\All Users\Application Data\AR System\home\arcmds -i Reporting -x MyServer -U username -P password Thanks in advance. Manjari R. Shrestha Programmer Analyst SAIC 12530 Parklawn Drive, Suite 350 Rockville, MD 20852 Office: (301) 998-7364 ranj...@saic.com __Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are
Re: Need Help with syntax for Runmacro from escalation, works from dos cmd
Here's something to try, put cmd /c before the statement like so: cmd /c C:\Program Files\AR System\runmacro.exe -h C:\Documents and Settings\All Users\Application Data\AR System\home\arcmds -i Reporting -x MyServer -U username -P password Ron Gehring -Original Message- From: Mark Lev [mailto:mark@rightstarsystems.com] Sent: Thursday, February 05, 2009 2:58 PM To: arslist@ARSLIST.ORG Subject: Re: Need Help with syntax for Runmacro from escalation, works from dos cmd Without the aid of error message, I would suggest a few trial and error experiments, if you will. What about changing the path names in the escalation to the windows short names. (DIR /X will give you short name in cmd window) Program Files -- progra~1 for example. Perhaps it's a translation error in the CMD process. Mark From: Action Request System discussion list(ARSList) on behalf of Shrestha, Manjari R. Sent: Thu 2/5/2009 2:31 PM To: arslist@ARSLIST.ORG Subject: Re: Need Help with syntax for Runmacro from escalation, works from dos cmd Hello Mark and Joe, Thanks for your reply. I am trying to run the macro from an escalation. I copied the macro file to the server and I can again run the command from the prompt successfully but when I use this in escalation it does not do anything, there is no error messages either. Yikes! Thanks! Manjari R. Shrestha Programmer Analyst SAIC 12530 Parklawn Drive, Suite 350 Rockville, MD 20852 Office: (301) 998-7364 ranj...@saic.com -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Mark Lev Sent: Thursday, February 05, 2009 12:06 PM To: arslist@ARSLIST.ORG Subject: Re: Need Help with syntax for Runmacro from escalation, works from dos cmd Are you running the cmd line version on the server or desktop? The escalation will run on server, so the C: in escalation is referring to server c: not local c: You may need to move the macro to the server and adjust path accordingly where Remedy has permissions to. Thanks, Mark Mark Lev Sr. Systems Consultant 703-672-4390 732-859-5827 (cell) mark@rightstarsystems.com --- RightStar Systems, Inc. 100 East Street SE, Suite 202 Vienna, VA 22180 USA --- From: Action Request System discussion list(ARSList) on behalf of Shrestha, Manjari R. Sent: Thu 2/5/2009 11:40 AM To: arslist@ARSLIST.ORG Subject: Need Help with syntax for Runmacro from escalation, works from dos cmd ** https://owa.mailstreet2003.net/exchange/mark.levrightstarsystems.com/Dr afts/image001.jpg Hi, I am able to run the following command from cmd prompt: C:\Program Files\AR System\runmacro.exe -h C:\Documents and Settings\All Users\Application Data\AR System\home\arcmds -i Reporting -x MyServer -U username -P password However when I try the same syntax from an escalation through Run Process, it does not work. I am using the following syntax in RUN PROCESS: C:\Program Files\AR System\runmacro.exe -h C:\Documents and Settings\All Users\Application Data\AR System\home\arcmds -i Reporting -x MyServer -U username -P password Thanks in advance. Manjari R. Shrestha Programmer Analyst SAIC 12530 Parklawn Drive, Suite 350 Rockville, MD 20852 Office: (301) 998-7364 ranj...@saic.com __Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are
Re: Need Help with syntax for Runmacro from escalation, works from dos cmd
Did you try the path in a DOS 8.3 format? Joe From: Shrestha, Manjari R. manjari.r.shres...@saic.com To: arslist@ARSLIST.ORG Sent: Thursday, February 5, 2009 2:31:42 PM Subject: Re: Need Help with syntax for Runmacro from escalation, works from dos cmd Hello Mark and Joe, Thanks for your reply. I am trying to run the macro from an escalation. I copied the macro file to the server and I can again run the command from the prompt successfully but when I use this in escalation it does not do anything, there is no error messages either. Yikes! Thanks! Manjari R. Shrestha Programmer Analyst SAIC 12530 Parklawn Drive, Suite 350 Rockville, MD 20852 Office: (301) 998-7364 ranj...@saic.com -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Mark Lev Sent: Thursday, February 05, 2009 12:06 PM To: arslist@ARSLIST.ORG Subject: Re: Need Help with syntax for Runmacro from escalation, works from dos cmd Are you running the cmd line version on the server or desktop? The escalation will run on server, so the C: in escalation is referring to server c: not local c: You may need to move the macro to the server and adjust path accordingly where Remedy has permissions to. Thanks, Mark Mark Lev Sr. Systems Consultant 703-672-4390 732-859-5827 (cell) mark@rightstarsystems.com --- RightStar Systems, Inc. 100 East Street SE, Suite 202 Vienna, VA 22180 USA --- From: Action Request System discussion list(ARSList) on behalf of Shrestha, Manjari R. Sent: Thu 2/5/2009 11:40 AM To: arslist@ARSLIST.ORG Subject: Need Help with syntax for Runmacro from escalation, works from dos cmd ** https://owa.mailstreet2003.net/exchange/mark.levrightstarsystems.com/Drafts/image001.jpg Hi, I am able to run the following command from cmd prompt: C:\Program Files\AR System\runmacro.exe -h C:\Documents and Settings\All Users\Application Data\AR System\home\arcmds -i Reporting -x MyServer -U username -P password However when I try the same syntax from an escalation through Run Process, it does not work. I am using the following syntax in RUN PROCESS: C:\Program Files\AR System\runmacro.exe -h C:\Documents and Settings\All Users\Application Data\AR System\home\arcmds -i Reporting -x MyServer -U username -P password Thanks in advance. Manjari R. Shrestha Programmer Analyst SAIC 12530 Parklawn Drive, Suite 350 Rockville, MD 20852 Office: (301) 998-7364 ranj...@saic.com ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are
Re: Need Help with syntax for Runmacro from escalation, works from dos cmd
** Manjariit would be helpful if you state what the error message is, if any, or what the problem is.thanksshafqat ayaz--- On Thu, 2/5/09, Shrestha, Manjari R. manjari.r.shres...@saic.com wrote:From: Shrestha, Manjari R. manjari.r.shres...@saic.comSubject: Need Help with syntax for Runmacro from escalation, works from dos cmdTo: arslist@ARSLIST.ORGDate: Thursday, February 5, 2009, 4:40 PM** Hi, I am able to run the following command from cmd prompt: “C:\Program Files\AR System\runmacro.exe" -h C:\Documents and Settings\All Users\Application Data\AR System\home\arcmds -i Reporting -x MyServer -U username -P password However when I try the same syntax from an escalation through Run Process, it does not work. I am using the following syntax in RUN PROCESS: “C:\Program Files\AR System\runmacro.exe" -h C:\Documents and Settings\All Users\Application Data\AR System\home\arcmds -i Reporting -x MyServer -U username -P password Thanks in advance. Manjari R. Shrestha Programmer Analyst SAIC 12530 Parklawn Drive, Suite 350 Rockville, MD 20852 Office: (301) 998-7364 ranj...@saic.com __Platinum Sponsor: RMI Solutions ARSlist: "Where the Answers Are" html___ __Platinum Sponsor: RMI Solutions ARSlist: "Where the Answers Are" html___
