No support?

[John Baker]

I've just been talking to BMC support, but I guess it's an outsourced
team and I thought about writing up some feedback on my experience of
trying to persuade them that when an application crashes, it needs
fixing and shouldn't be subject to an IDEA on BMC Communities.

However, instead, my heart goes out to those who are caught up in the
flooding. The scale of this incident has made the news in the UK and it
must be truly awful to watch your possessions - or your home - float
away...


John

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Re: Potential Phishing - Re: No support?

[Doug Blair]

Potential fishing?

Fishing

I just got that!


> On May 26, 2015, at 4:17 PM, Sanford, Claire 
>  wrote:
> 
> **
> Thanks!  I am surprised they don’t have some switch they can flip that sends 
> it all to Pune or California….
>  
> Here is a good picture!
>  
> 





Doug

--
Doug Blair
d...@blairing.com
+1 224-558-5462

1208 East Fremont Street
Arlington Heights, Illinois 60004



ITILv3


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Re: Potential Phishing - Re: No support?

[Sanford, Claire]

Thanks!  I am surprised they don’t have some switch they can flip that sends it 
all to Pune or California….

Here is a good picture!

[cid:image003.jpg@01D097CF.8421B390]

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Rick Cook
Sent: Tuesday, May 26, 2015 1:26 PM
To: arslist@ARSLIST.ORG
Subject: Potential Phishing - Re: No support?

**

Glad you are OK, Claire!  Hope BMC can dry out and apply some (hopefully minor) 
lessons learned to their DRP.

Rick
On May 26, 2015 11:21 AM, "Sanford, Claire" 
mailto:claire.sanf...@memorialhermann.org>> 
wrote:
**
Oh!  Just about everyone in Houston was told not to go into work if it was at 
all possible…  the less traffic on the roads the better.

http://www.click2houston.com/news/viewer-photos-severe-weather-in-houston-area-on-memorial-day/33213104

From: Sanford, Claire
Sent: Tuesday, May 26, 2015 1:17 PM
To: 'arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG>'
Subject: RE: No support?

Was there a storm in Houston?  Oh Yeah!   If you are on Facebook  look up  
#HoustonFlood

The city of Houston busses were not running the roads were so bad this morning. 
 I am very fortunate.  My home is on high ground with very good drainage around 
the area.  My street flooded to the extent that the water was about 4 inches 
from coming in my garage.  Lost a few tree limbs the other night when the 
tornado came through… other than that no damage here.

Where BMC is located was flooded pretty badly last night.  They have an 
offshoot of one of the bayous that runs alongside their building.  I would not 
be surprised if it ran over the banks and flooded their garage and their 
basement area.  That building is built very high up.  They pretty much created 
a hill and built the building… but there are floors underground.  They (we/ 
because I am very close to their building) had between 8 and 10 inches of rain 
last night!

We have not had rain this bad since 1983.

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Lucero, Michelle
Sent: Tuesday, May 26, 2015 1:11 PM
To: arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG>
Subject: Potential Phishing - Re: No support?

**
Yep, there were floods, power outages.  There was also a tornado this weekend.
At least a thousand cars and at least a thousand homes have been damaged.

Claire --  you OK out there?

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of 
richard@bwc.state.oh.us<mailto:richard@bwc.state.oh.us>
Sent: Tuesday, May 26, 2015 12:54 PM
To: arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG>
Subject: No support?

**
I just tried calling BMC support – apparently they have new numbers?
After being on hold a pleasant young lady said that the storm last night
in Houston messed up all the phone lines and she wasn’t sure when they
would be back up. Was there a storm in Houston or ??
Portions of this message may be confidential under an exemption to Ohio's 
public records law or under a legal privilege. If you have received this 
message in error or due to an unauthorized transmission or interception, please 
delete all copies from your system without disclosing, copying, or transmitting 
this message. Portions of this message may be confidential under an exemption 
to Ohio's public records law or under a legal privilege. If you have received 
this message in error or due to an unauthorized transmission or interception, 
please delete all copies from your system without disclosing, copying, or 
transmitting this message.
_ARSlist: "Where the Answers Are" and have been for 20 years_

This message, and any attachments, is for the intended recipient(s) only, may 
contain information that is privileged, confidential and/or proprietary and 
subject to important terms and conditions available at 
http://www.bankofamerica.com/emaildisclaimer. If you are not the intended 
recipient, please delete this message.
_ARSlist: "Where the Answers Are" and have been for 20 years_
_ARSlist: "Where the Answers Are" and have been for 20 years_
_ARSlist: "Where the Answers Are" and have been for 20 years_

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Re: No support?

[Ken Pritchard]

Don't they have a disaster recovery plan for support?

 

From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Lucero, Michelle
Sent: Tuesday, May 26, 2015 2:11 PM
To: arslist@ARSLIST.ORG
Subject: Re: No support?

 

** 

Yep, there were floods, power outages.  There was also a tornado this
weekend.

At least a thousand cars and at least a thousand homes have been damaged.

 

Claire --  you OK out there?

 

From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of richard@bwc.state.oh.us
<mailto:richard@bwc.state.oh.us> 
Sent: Tuesday, May 26, 2015 12:54 PM
To: arslist@ARSLIST.ORG <mailto:arslist@ARSLIST.ORG> 
Subject: No support?

 

** 

I just tried calling BMC support - apparently they have new numbers?

After being on hold a pleasant young lady said that the storm last night

in Houston messed up all the phone lines and she wasn't sure when they

would be back up. Was there a storm in Houston or ??

Portions of this message may be confidential under an exemption to Ohio's
public records law or under a legal privilege. If you have received this
message in error or due to an unauthorized transmission or interception,
please delete all copies from your system without disclosing, copying, or
transmitting this message. Portions of this message may be confidential
under an exemption to Ohio's public records law or under a legal privilege.
If you have received this message in error or due to an unauthorized
transmission or interception, please delete all copies from your system
without disclosing, copying, or transmitting this message. 

_ARSlist: "Where the Answers Are" and have been for 20 years_ 

  _  

This message, and any attachments, is for the intended recipient(s) only,
may contain information that is privileged, confidential and/or proprietary
and subject to important terms and conditions available at
http://www.bankofamerica.com/emaildisclaimer. If you are not the intended
recipient, please delete this message.

_ARSlist: "Where the Answers Are" and have been for 20 years_ 


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Re: No support?

[Rick Cook]

Glad you are OK, Claire!  Hope BMC can dry out and apply some (hopefully
minor) lessons learned to their DRP.

Rick
On May 26, 2015 11:21 AM, "Sanford, Claire" <
claire.sanf...@memorialhermann.org> wrote:

> **
>
> Oh!  Just about everyone in Houston was told not to go into work if it
> was at all possible…  the less traffic on the roads the better.
>
>
>
>
> http://www.click2houston.com/news/viewer-photos-severe-weather-in-houston-area-on-memorial-day/33213104
>
>
>
> *From:* Sanford, Claire
> *Sent:* Tuesday, May 26, 2015 1:17 PM
> *To:* 'arslist@ARSLIST.ORG'
> *Subject:* RE: No support?
>
>
>
> Was there a storm in Houston?  Oh Yeah!   If you are on Facebook  look up
> #HoustonFlood
>
>
>
> The city of Houston busses were not running the roads were so bad this
> morning.  I am very fortunate.  My home is on high ground with very good
> drainage around the area.  My street flooded to the extent that the water
> was about 4 inches from coming in my garage.  Lost a few tree limbs the
> other night when the tornado came through… other than that no damage here.
>
>
>
> Where BMC is located was flooded pretty badly last night.  They have an
> offshoot of one of the bayous that runs alongside their building.  I
> would not be surprised if it ran over the banks and flooded their garage
> and their basement area.  That building is built very high up.  They
> pretty much created a hill and built the building… but there are floors
> underground.  They (we/ because I am very close to their building) had
> between 8 and 10 inches of rain last night!
>
>
>
> We have not had rain this bad since 1983.
>
>
>
> *From:* Action Request System discussion list(ARSList) [
> mailto:arslist@ARSLIST.ORG ] *On Behalf Of *Lucero,
> Michelle
> *Sent:* Tuesday, May 26, 2015 1:11 PM
> *To:* arslist@ARSLIST.ORG
> *Subject:* Potential Phishing - Re: No support?
>
>
>
> **
>
> Yep, there were floods, power outages.  There was also a tornado this
> weekend.
>
> At least a thousand cars and at least a thousand homes have been damaged.
>
>
>
> *Claire -- * you OK out there?
>
>
>
> *From:* Action Request System discussion list(ARSList) [
> mailto:arslist@ARSLIST.ORG ] *On Behalf Of *
> richard@bwc.state.oh.us
> *Sent:* Tuesday, May 26, 2015 12:54 PM
> *To:* arslist@ARSLIST.ORG
> *Subject:* No support?
>
>
>
> **
>
> I just tried calling BMC support – apparently they have new numbers?
>
> After being on hold a pleasant young lady said that the storm last night
>
> in Houston messed up all the phone lines and she wasn’t sure when they
>
> would be back up. Was there a storm in Houston or ??
>
> Portions of this message may be confidential under an exemption to Ohio's
> public records law or under a legal privilege. If you have received this
> message in error or due to an unauthorized transmission or interception,
> please delete all copies from your system without disclosing, copying, or
> transmitting this message. Portions of this message may be confidential
> under an exemption to Ohio's public records law or under a legal privilege.
> If you have received this message in error or due to an unauthorized
> transmission or interception, please delete all copies from your system
> without disclosing, copying, or transmitting this message.
>
> _ARSlist: "Where the Answers Are" and have been for 20 years_
>  --
>
> This message, and any attachments, is for the intended recipient(s) only,
> may contain information that is privileged, confidential and/or proprietary
> and subject to important terms and conditions available at
> http://www.bankofamerica.com/emaildisclaimer. If you are not the intended
> recipient, please delete this message.
>
> _ARSlist: "Where the Answers Are" and have been for 20 years_
>  _ARSlist: "Where the Answers Are" and have been for 20 years_

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Re: No support?

[Sanford, Claire]

Oh!  Just about everyone in Houston was told not to go into work if it was at 
all possible...  the less traffic on the roads the better.

http://www.click2houston.com/news/viewer-photos-severe-weather-in-houston-area-on-memorial-day/33213104

From: Sanford, Claire
Sent: Tuesday, May 26, 2015 1:17 PM
To: 'arslist@ARSLIST.ORG'
Subject: RE: No support?

Was there a storm in Houston?  Oh Yeah!   If you are on Facebook  look up  
#HoustonFlood

The city of Houston busses were not running the roads were so bad this morning. 
 I am very fortunate.  My home is on high ground with very good drainage around 
the area.  My street flooded to the extent that the water was about 4 inches 
from coming in my garage.  Lost a few tree limbs the other night when the 
tornado came through... other than that no damage here.

Where BMC is located was flooded pretty badly last night.  They have an 
offshoot of one of the bayous that runs alongside their building.  I would not 
be surprised if it ran over the banks and flooded their garage and their 
basement area.  That building is built very high up.  They pretty much created 
a hill and built the building... but there are floors underground.  They (we/ 
because I am very close to their building) had between 8 and 10 inches of rain 
last night!

We have not had rain this bad since 1983.

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Lucero, Michelle
Sent: Tuesday, May 26, 2015 1:11 PM
To: arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG>
Subject: Potential Phishing - Re: No support?

**
Yep, there were floods, power outages.  There was also a tornado this weekend.
At least a thousand cars and at least a thousand homes have been damaged.

Claire --  you OK out there?

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of 
richard@bwc.state.oh.us<mailto:richard@bwc.state.oh.us>
Sent: Tuesday, May 26, 2015 12:54 PM
To: arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG>
Subject: No support?

**
I just tried calling BMC support - apparently they have new numbers?
After being on hold a pleasant young lady said that the storm last night
in Houston messed up all the phone lines and she wasn't sure when they
would be back up. Was there a storm in Houston or ??
Portions of this message may be confidential under an exemption to Ohio's 
public records law or under a legal privilege. If you have received this 
message in error or due to an unauthorized transmission or interception, please 
delete all copies from your system without disclosing, copying, or transmitting 
this message. Portions of this message may be confidential under an exemption 
to Ohio's public records law or under a legal privilege. If you have received 
this message in error or due to an unauthorized transmission or interception, 
please delete all copies from your system without disclosing, copying, or 
transmitting this message.
_ARSlist: "Where the Answers Are" and have been for 20 years_

This message, and any attachments, is for the intended recipient(s) only, may 
contain information that is privileged, confidential and/or proprietary and 
subject to important terms and conditions available at 
http://www.bankofamerica.com/emaildisclaimer. If you are not the intended 
recipient, please delete this message.
_ARSlist: "Where the Answers Are" and have been for 20 years_

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"Where the Answers Are, and have been for 20 years"

Re: No support?

[Sanford, Claire]

Was there a storm in Houston?  Oh Yeah!   If you are on Facebook  look up  
#HoustonFlood

The city of Houston busses were not running the roads were so bad this morning. 
 I am very fortunate.  My home is on high ground with very good drainage around 
the area.  My street flooded to the extent that the water was about 4 inches 
from coming in my garage.  Lost a few tree limbs the other night when the 
tornado came through... other than that no damage here.

Where BMC is located was flooded pretty badly last night.  They have an 
offshoot of one of the bayous that runs alongside their building.  I would not 
be surprised if it ran over the banks and flooded their garage and their 
basement area.  That building is built very high up.  They pretty much created 
a hill and built the building... but there are floors underground.  They (we/ 
because I am very close to their building) had between 8 and 10 inches of rain 
last night!

We have not had rain this bad since 1983.

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Lucero, Michelle
Sent: Tuesday, May 26, 2015 1:11 PM
To: arslist@ARSLIST.ORG
Subject: Potential Phishing - Re: No support?

**
Yep, there were floods, power outages.  There was also a tornado this weekend.
At least a thousand cars and at least a thousand homes have been damaged.

Claire --  you OK out there?

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of 
richard@bwc.state.oh.us<mailto:richard@bwc.state.oh.us>
Sent: Tuesday, May 26, 2015 12:54 PM
To: arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG>
Subject: No support?

**
I just tried calling BMC support - apparently they have new numbers?
After being on hold a pleasant young lady said that the storm last night
in Houston messed up all the phone lines and she wasn't sure when they
would be back up. Was there a storm in Houston or ??
Portions of this message may be confidential under an exemption to Ohio's 
public records law or under a legal privilege. If you have received this 
message in error or due to an unauthorized transmission or interception, please 
delete all copies from your system without disclosing, copying, or transmitting 
this message. Portions of this message may be confidential under an exemption 
to Ohio's public records law or under a legal privilege. If you have received 
this message in error or due to an unauthorized transmission or interception, 
please delete all copies from your system without disclosing, copying, or 
transmitting this message.
_ARSlist: "Where the Answers Are" and have been for 20 years_

This message, and any attachments, is for the intended recipient(s) only, may 
contain information that is privileged, confidential and/or proprietary and 
subject to important terms and conditions available at 
http://www.bankofamerica.com/emaildisclaimer. If you are not the intended 
recipient, please delete this message.
_ARSlist: "Where the Answers Are" and have been for 20 years_

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"Where the Answers Are, and have been for 20 years"

Re: No support?

[richard....@bwc.state.oh.us]

I did manage to get through to someone. They transferred me to a "corporate 
help desk..." apparently in India.
The nice gentleman there was puzzled by how I got to him ("You must have dialed 
the wrong number...") and
seemed irritated that I was not a BMC employee and was asking for support. He 
then nicely told me he couldn't
help me because I wasn't a BMC employee

Sigh


From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Stanley Feinstein
Sent: Tuesday, May 26, 2015 2:07 PM
To: arslist@ARSLIST.ORG
Subject: Re: No support?

**
LOL.


From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of 
richard@bwc.state.oh.us<mailto:richard@bwc.state.oh.us>
Sent: Tuesday, May 26, 2015 11:06 AM
To: arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG>
Subject: Re: No support?

**
Bummer. Hopefully they have a DR plan in place

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Stanley Feinstein
Sent: Tuesday, May 26, 2015 2:05 PM
To: arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG>
Subject: Re: No support?

**
Yes.  Evidently a huge storm and over a few days.

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of 
richard@bwc.state.oh.us<mailto:richard@bwc.state.oh.us>
Sent: Tuesday, May 26, 2015 10:54 AM
To: arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG>
Subject: No support?

**
I just tried calling BMC support - apparently they have new numbers?
After being on hold a pleasant young lady said that the storm last night
in Houston messed up all the phone lines and she wasn't sure when they
would be back up. Was there a storm in Houston or ??
Portions of this message may be confidential under an exemption to Ohio's 
public records law or under a legal privilege. If you have received this 
message in error or due to an unauthorized transmission or interception, please 
delete all copies from your system without disclosing, copying, or transmitting 
this message. Portions of this message may be confidential under an exemption 
to Ohio's public records law or under a legal privilege. If you have received 
this message in error or due to an unauthorized transmission or interception, 
please delete all copies from your system without disclosing, copying, or 
transmitting this message.
No virus found in this message.
Checked by AVG - www.avg.com<http://www.avg.com>
Version: 2015.0.5941 / Virus Database: 4354/9873 - Release Date: 05/26/15
_ARSlist: "Where the Answers Are" and have been for 20 years_
_ARSlist: "Where the Answers Are" and have been for 20 years_
Portions of this message may be confidential under an exemption to Ohio's 
public records law or under a legal privilege. If you have received this 
message in error or due to an unauthorized transmission or interception, please 
delete all copies from your system without disclosing, copying, or transmitting 
this message. Portions of this message may be confidential under an exemption 
to Ohio's public records law or under a legal privilege. If you have received 
this message in error or due to an unauthorized transmission or interception, 
please delete all copies from your system without disclosing, copying, or 
transmitting this message.
No virus found in this message.
Checked by AVG - www.avg.com<http://www.avg.com>
Version: 2015.0.5941 / Virus Database: 4354/9873 - Release Date: 05/26/15
_ARSlist: "Where the Answers Are" and have been for 20 years_
_ARSlist: "Where the Answers Are" and have been for 20 years_
Portions of this message may be confidential under an exemption to Ohio's 
public records law or under a legal privilege. If you have received this 
message in error or due to an unauthorized transmission or interception, please 
delete all copies from your system without disclosing, copying, or transmitting 
this message. Portions of this message may be confidential under an exemption 
to Ohio's public records law or under a legal privilege. If you have received 
this message in error or due to an unauthorized transmission or interception, 
please delete all copies from your system without disclosing, copying, or 
transmitting this message.

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Re: No support?

[Lucero, Michelle]

Yep, there were floods, power outages.  There was also a tornado this weekend.
At least a thousand cars and at least a thousand homes have been damaged.

Claire --  you OK out there?

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of richard@bwc.state.oh.us
Sent: Tuesday, May 26, 2015 12:54 PM
To: arslist@ARSLIST.ORG
Subject: No support?

**
I just tried calling BMC support - apparently they have new numbers?
After being on hold a pleasant young lady said that the storm last night
in Houston messed up all the phone lines and she wasn't sure when they
would be back up. Was there a storm in Houston or ??
Portions of this message may be confidential under an exemption to Ohio's 
public records law or under a legal privilege. If you have received this 
message in error or due to an unauthorized transmission or interception, please 
delete all copies from your system without disclosing, copying, or transmitting 
this message. Portions of this message may be confidential under an exemption 
to Ohio's public records law or under a legal privilege. If you have received 
this message in error or due to an unauthorized transmission or interception, 
please delete all copies from your system without disclosing, copying, or 
transmitting this message.
_ARSlist: "Where the Answers Are" and have been for 20 years_

--
This message, and any attachments, is for the intended recipient(s) only, may 
contain information that is privileged, confidential and/or proprietary and 
subject to important terms and conditions available at 
http://www.bankofamerica.com/emaildisclaimer.   If you are not the intended 
recipient, please delete this message.

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"Where the Answers Are, and have been for 20 years"

Re: No support?

[Stanley Feinstein]

LOL.

 

 

From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of richard@bwc.state.oh.us
Sent: Tuesday, May 26, 2015 11:06 AM
To: arslist@ARSLIST.ORG
Subject: Re: No support?

 

** 

Bummer. Hopefully they have a DR plan in place..

 

From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Stanley Feinstein
Sent: Tuesday, May 26, 2015 2:05 PM
To: arslist@ARSLIST.ORG
Subject: Re: No support?

 

** 

Yes.  Evidently a huge storm and over a few days.

 

From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of richard@bwc.state.oh.us
Sent: Tuesday, May 26, 2015 10:54 AM
To: arslist@ARSLIST.ORG
Subject: No support?

 

** 

I just tried calling BMC support - apparently they have new numbers?

After being on hold a pleasant young lady said that the storm last night

in Houston messed up all the phone lines and she wasn't sure when they

would be back up. Was there a storm in Houston or ??

Portions of this message may be confidential under an exemption to Ohio's
public records law or under a legal privilege. If you have received this
message in error or due to an unauthorized transmission or interception,
please delete all copies from your system without disclosing, copying, or
transmitting this message. Portions of this message may be confidential
under an exemption to Ohio's public records law or under a legal privilege.
If you have received this message in error or due to an unauthorized
transmission or interception, please delete all copies from your system
without disclosing, copying, or transmitting this message. 

No virus found in this message.
Checked by AVG - www.avg.com
Version: 2015.0.5941 / Virus Database: 4354/9873 - Release Date: 05/26/15

_ARSlist: "Where the Answers Are" and have been for 20 years_ 

_ARSlist: "Where the Answers Are" and have been for 20 years_

Portions of this message may be confidential under an exemption to Ohio's
public records law or under a legal privilege. If you have received this
message in error or due to an unauthorized transmission or interception,
please delete all copies from your system without disclosing, copying, or
transmitting this message. Portions of this message may be confidential
under an exemption to Ohio's public records law or under a legal privilege.
If you have received this message in error or due to an unauthorized
transmission or interception, please delete all copies from your system
without disclosing, copying, or transmitting this message. 

No virus found in this message.
Checked by AVG - www.avg.com
Version: 2015.0.5941 / Virus Database: 4354/9873 - Release Date: 05/26/15

_ARSlist: "Where the Answers Are" and have been for 20 years_ 


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Re: No support?

[richard....@bwc.state.oh.us]

Bummer. Hopefully they have a DR plan in place

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Stanley Feinstein
Sent: Tuesday, May 26, 2015 2:05 PM
To: arslist@ARSLIST.ORG
Subject: Re: No support?

**
Yes.  Evidently a huge storm and over a few days.

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of 
richard@bwc.state.oh.us<mailto:richard@bwc.state.oh.us>
Sent: Tuesday, May 26, 2015 10:54 AM
To: arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG>
Subject: No support?

**
I just tried calling BMC support - apparently they have new numbers?
After being on hold a pleasant young lady said that the storm last night
in Houston messed up all the phone lines and she wasn't sure when they
would be back up. Was there a storm in Houston or ??
Portions of this message may be confidential under an exemption to Ohio's 
public records law or under a legal privilege. If you have received this 
message in error or due to an unauthorized transmission or interception, please 
delete all copies from your system without disclosing, copying, or transmitting 
this message. Portions of this message may be confidential under an exemption 
to Ohio's public records law or under a legal privilege. If you have received 
this message in error or due to an unauthorized transmission or interception, 
please delete all copies from your system without disclosing, copying, or 
transmitting this message.
No virus found in this message.
Checked by AVG - www.avg.com<http://www.avg.com>
Version: 2015.0.5941 / Virus Database: 4354/9873 - Release Date: 05/26/15
_ARSlist: "Where the Answers Are" and have been for 20 years_
_ARSlist: "Where the Answers Are" and have been for 20 years_
Portions of this message may be confidential under an exemption to Ohio's 
public records law or under a legal privilege. If you have received this 
message in error or due to an unauthorized transmission or interception, please 
delete all copies from your system without disclosing, copying, or transmitting 
this message. Portions of this message may be confidential under an exemption 
to Ohio's public records law or under a legal privilege. If you have received 
this message in error or due to an unauthorized transmission or interception, 
please delete all copies from your system without disclosing, copying, or 
transmitting this message.

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Re: No support?

[Stanley Feinstein]

Yes.  Evidently a huge storm and over a few days.

 

From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of richard@bwc.state.oh.us
Sent: Tuesday, May 26, 2015 10:54 AM
To: arslist@ARSLIST.ORG
Subject: No support?

 

** 

I just tried calling BMC support - apparently they have new numbers?

After being on hold a pleasant young lady said that the storm last night

in Houston messed up all the phone lines and she wasn't sure when they

would be back up. Was there a storm in Houston or ??

Portions of this message may be confidential under an exemption to Ohio's
public records law or under a legal privilege. If you have received this
message in error or due to an unauthorized transmission or interception,
please delete all copies from your system without disclosing, copying, or
transmitting this message. Portions of this message may be confidential
under an exemption to Ohio's public records law or under a legal privilege.
If you have received this message in error or due to an unauthorized
transmission or interception, please delete all copies from your system
without disclosing, copying, or transmitting this message. 

No virus found in this message.
Checked by AVG - www.avg.com
Version: 2015.0.5941 / Virus Database: 4354/9873 - Release Date: 05/26/15

_ARSlist: "Where the Answers Are" and have been for 20 years_ 


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No support?

[richard....@bwc.state.oh.us]

I just tried calling BMC support - apparently they have new numbers?
After being on hold a pleasant young lady said that the storm last night
in Houston messed up all the phone lines and she wasn't sure when they
would be back up. Was there a storm in Houston or ??
Portions of this message may be confidential under an exemption to Ohio's 
public records law or under a legal privilege. If you have received this 
message in error or due to an unauthorized transmission or interception, please 
delete all copies from your system without disclosing, copying, or transmitting 
this message. Portions of this message may be confidential under an exemption 
to Ohio's public records law or under a legal privilege. If you have received 
this message in error or due to an unauthorized transmission or interception, 
please delete all copies from your system without disclosing, copying, or 
transmitting this message.

___
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"Where the Answers Are, and have been for 20 years"

Re: BMC Support Site - No Support ID?

[Kelly Deaver]

What permissions you have are based on your currently selected ID. Go in to 
"Manage Support IDs" and select another ID as your current ID for the session. 
It reverts to primary when you login again but should work for now.
-
Kelly Deaver
[EMAIL PROTECTED]


>  Original Message 
> Subject: Re: BMC Support Site - No Support ID?
> From: "Wheeler, Dylan" <[EMAIL PROTECTED]>
> Date: Tue, September 04, 2007 3:23 pm
> To: arslist@ARSLIST.ORG
>
> Thanks guys,
> I found out that our support contact ran out and we're still negotiating
> the renewal with our support vendor. Weird though, I guess BMC decided
> to blow out my other 3 contract id's as well? I know they are still
> active. Ah well.
>
>   -Original Message-
>   From: Action Request System discussion list(ARSList)
> [mailto:[EMAIL PROTECTED] On Behalf Of Howard Richter
>   Sent: Tuesday, September 04, 2007 9:55 AM
>   To: arslist@ARSLIST.ORG
>   Subject: Re: BMC Support Site - No Support ID?
>
>
>   **
>   I just downloaded 7.0.1 patch 4 (solaris) with no issues.
>
>   Howard
>
>
>   On 9/4/07, Wheeler, Dylan <[EMAIL PROTECTED]> wrote:
>
>   **
>   Hi all,
>   Anyone having problems maneuvering around the BMC
> support site today?
>   I logged in this morning and promptly got this message
>
>   Appropriate Subscription is required to access the page
> requested
>
>   I can't do anything in there. Any page I try and access
> I get that error. I had 4 contract id's associated with my account last
> week. So either there's a problem with the site or they decided to strip
> my id's heh.
>
>   -
>
>   Dylan Wheeler
>   Production Control Analyst Principal
>   IT Operations
>   Downey Savings & Loan Association, F.A.
>   Email: [EMAIL PROTECTED]
> <mailto:[EMAIL PROTECTED]>
>
>   This message and any attachments are for the intended
> recipient(s) only and may contain privileged, confidential and/or
> proprietary information about Downey Savings or its customers, which
> Downey Savings does not intend to disclose to the public. If you
> received this message by mistake, please notify the sender by reply
> e-mail and delete the message and attachments.
>
>
>   __20060125___This posting was
> submitted with HTML in it___
>
>
>
>
>   --
>   Howard Richter
>
>   Remedy ServiceDesk Manager
>   CedarCrestone Managed Services Center
>
>   [EMAIL PROTECTED]
> __20060125___This posting was submitted with HTML in
> it___
>
>
> ___
> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the 
> Answers Are"

___
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Answers Are"

Re: BMC Support Site - No Support ID?

[Wheeler, Dylan]

Thanks guys,
I found out that our support contact ran out and we're still negotiating
the renewal with our support vendor. Weird though, I guess BMC decided
to blow out my other 3 contract id's as well? I know they are still
active. Ah well.

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Howard Richter
Sent: Tuesday, September 04, 2007 9:55 AM
To: arslist@ARSLIST.ORG
Subject: Re: BMC Support Site - No Support ID?


** 
I just downloaded 7.0.1 patch 4 (solaris) with no issues.
 
Howard

 
On 9/4/07, Wheeler, Dylan <[EMAIL PROTECTED]> wrote: 

** 
Hi all,
Anyone having problems maneuvering around the BMC
support site today?
I logged in this morning and promptly got this message
 
Appropriate Subscription is required to access the page
requested 
 
I can't do anything in there. Any page I try and access
I get that error. I had 4 contract id's associated with my account last
week. So either there's a problem with the site or they decided to strip
my id's heh. 
 
- 

Dylan Wheeler
Production Control Analyst Principal
IT Operations 
Downey Savings & Loan Association, F.A.
Email: [EMAIL PROTECTED]
<mailto:[EMAIL PROTECTED]> 

This message and any attachments are for the intended
recipient(s) only and may contain privileged, confidential and/or
proprietary information about Downey Savings or its customers, which
Downey Savings does not intend to disclose to the public. If you
received this message by mistake, please notify the sender by reply
e-mail and delete the message and attachments. 

 
__20060125___This posting was
submitted with HTML in it___ 




-- 
Howard Richter 

Remedy ServiceDesk Manager 
CedarCrestone Managed Services Center 

[EMAIL PROTECTED]
__20060125___This posting was submitted with HTML in
it___ 


___
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Answers Are"

Re: BMC Support Site - No Support ID?

[Howard Richter]

I just downloaded 7.0.1 patch 4 (solaris) with no issues.

Howard


On 9/4/07, Wheeler, Dylan <[EMAIL PROTECTED]> wrote:
>
> ** Hi all,
> Anyone having problems maneuvering around the BMC support site today?
> I logged in this morning and promptly got this message
>
> Appropriate Subscription is required to access the page requested
>
> I can't do anything in there. Any page I try and access I get that
> error. I had 4 contract id's associated with my account last week. So either
> there's a problem with the site or they decided to strip my id's heh.
> **
> *-*
>
> *Dylan Wheeler*
> *Production Control Analyst Principal*
> *IT Operations*
> *Downey Savings & Loan Association, F.A.*
> *Email: [EMAIL PROTECTED] <[EMAIL PROTECTED]>
>
> This message and any attachments are for the intended recipient(s) only
> and may contain privileged, confidential and/or proprietary information
> about Downey Savings or its customers, which Downey Savings does not intend
> to disclose to the public. If you received this message by mistake, please
> notify the sender by reply e-mail and delete the message and attachments.
>
> __20060125___This posting was submitted with HTML in
> it___




-- 
Howard Richter

Remedy ServiceDesk Manager
CedarCrestone Managed Services Center

[EMAIL PROTECTED]

___
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Answers Are"

Re: BMC Support Site - No Support ID?

[Shellman, David]

Dylan,
 
Not been a problem for me.  I purged licenses earlier today and
downloading 7.1 files now.
 
Dave



From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Wheeler, Dylan
Sent: Tuesday, September 04, 2007 12:46 PM
To: arslist@ARSLIST.ORG
Subject: BMC Support Site - No Support ID?


** 
Hi all,
Anyone having problems maneuvering around the BMC support site today?
I logged in this morning and promptly got this message
 
Appropriate Subscription is required to access the page requested 
 
I can't do anything in there. Any page I try and access I get that
error. I had 4 contract id's associated with my account last week. So
either there's a problem with the site or they decided to strip my id's
heh.
 
- 

Dylan Wheeler
Production Control Analyst Principal
IT Operations
Downey Savings & Loan Association, F.A.
Email: [EMAIL PROTECTED] <mailto:[EMAIL PROTECTED]> 

This message and any attachments are for the intended recipient(s) only
and may contain privileged, confidential and/or proprietary information
about Downey Savings or its customers, which Downey Savings does not
intend to disclose to the public. If you received this message by
mistake, please notify the sender by reply e-mail and delete the message
and attachments.

 
__20060125___This posting was submitted with HTML in
it___ 

___
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Answers Are"

BMC Support Site - No Support ID?

[Wheeler, Dylan]

Hi all,
Anyone having problems maneuvering around the BMC support site today?
I logged in this morning and promptly got this message
 
Appropriate Subscription is required to access the page requested 
 
I can't do anything in there. Any page I try and access I get that
error. I had 4 contract id's associated with my account last week. So
either there's a problem with the site or they decided to strip my id's
heh.
 
- 

Dylan Wheeler
Production Control Analyst Principal
IT Operations
Downey Savings & Loan Association, F.A.
Email: [EMAIL PROTECTED]  

This message and any attachments are for the intended recipient(s) only
and may contain privileged, confidential and/or proprietary information
about Downey Savings or its customers, which Downey Savings does not
intend to disclose to the public. If you received this message by
mistake, please notify the sender by reply e-mail and delete the message
and attachments.

 

___
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Answers Are"

Re: Consuming WebService - No support for attachments error

[Grooms, Frederick W]

The only logging for consuming webservices is to set your Plugin Logging level 
to 100 (or greater) in your ar.conf (ar.cfg in Windows).
My ar.conf file on development has the following in it:   Plugin-Log-Level: 400 
 
If the service you are trying to consume is not able to be consumed from the 
standard Remedy webservice plugin you can build your filter to consume the web 
service with the ARSPerl plugin and the SOAP::Lite module.
 
Fred



From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] 
On Behalf Of Klebe, Tim (Accenture)
Sent: Friday, June 01, 2007 6:18 AM
To: arslist@ARSLIST.ORG
Subject: AW: Consuming WebService - No support for attachments error


** 
Hello Fred,
 
you are right the Telelogic WSDL contains the following:
 
http://www.w3.org/2005/05/xmlmime"; name="attachment" 
type="s:base64Binary" xmime:expectedContentTypes="application/binary"/>
 
I removed all the methods with attachment and build a new WebService in Remedy. 
But when I trigger the WebService in the Client I got the following error:
ARERR [9130] An exception occurred from the WebService class : (404)Not Found.
I checked if I deleted too much in the wsdl but it seems all right. Also the 
adress location contains the correct value.
 
Do you have any hint or idea how to log the Java stuff (e.g. axis.jar) 
processed in Remedy?
An other problem is that the Telelogic Change Webservices expect its parameters 
in an array (with no finite size) which I can not map in Remedy. So it seems we 
have to build some Java stuff between Remedy and Telelogic Change.

Tim


[Klebe, Tim (Accenture)]  -Ursprüngliche Nachricht-
Von: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] 
Auftrag von Grooms, Frederick W
Gesendet: Freitag, 25. Mai 2007 15:19
An: arslist@ARSLIST.ORG
Betreff: Re: Consuming WebService - No support for attachments error



** 
What does the Telelogic WSDL look like?  If it defines an element of 
type Attachment (even though you are not using it) it may be causing the error. 
 You may need to create your own WSDL for the Telelogic service (leaving out 
the offending element).
 
Fred



From: Action Request System discussion list(ARSList) [mailto:[EMAIL 
PROTECTED] On Behalf Of Klebe, Tim (Accenture)
Sent: Friday, May 25, 2007 2:46 AM
To: arslist@ARSLIST.ORG
    Subject: Re: Consuming WebService - No support for attachments error


** 
Thank you Fred, but the Telelogic shouldn't send any attachment in this 
method. It is just a login (only some string parameters) and I expect a token 
(only one string). I use the same packages and versions (axis.jar, saaj.jar, 
jaxrpc) in Javacode (works) and Remedy (works not).
Does anybody know how I can log the Java code processing in remedy? 
Maybe how to set the log4j.properties in /ArSystem/server/? There is an antry 
log4j.appender.LOGFILE.File=axis.log but I can not find an axis.log file.
 
Tim

-Ursprüngliche Nachricht-
Von: Action Request System discussion list(ARSList) 
[mailto:[EMAIL PROTECTED] Auftrag von Grooms, Frederick W
Gesendet: Donnerstag, 24. Mai 2007 15:26
An: arslist@ARSLIST.ORG
    Betreff: Re: Consuming WebService - No support for attachments 
error


** 
What does the WSDL you are trying to consume look like.  It 
could be that the Telelogic Web Service you are trying to consume has 
attachments defined differently (or somewhat strangely).
 
Remedy seems to define an attachment in their WSDL as 
type="xsd:base64Binary" 
 
Fred



From: Action Request System discussion list(ARSList) 
[mailto:[EMAIL PROTECTED] On Behalf Of Klebe, Tim (Accenture)
Sent: Thursday, May 24, 2007 2:22 AM
To: arslist@ARSLIST.ORG
    Subject: Consuming WebService - No support for attachments error


** 


Hello, 

when I call a Webservice in Remedy 7 I get the 
following exception in the client: 

ARERR [9130] An exception occurred from the WebService 
class : ; nested exception is: 
            java.lang.RuntimeException: No support for 
attachments 

With a Java and the use of Axis I can call the 
Webservice and got a correct response. 
By the way anybody else already built an interface to 
Telelogic Change Synergy? 

   

AW: Consuming WebService - No support for attachments error

[Klebe, Tim (Accenture)]

Hello Fred,
 
you are right the Telelogic WSDL contains the following:
 
http://www.w3.org/2005/05/xmlmime"; name="attachment" 
type="s:base64Binary" xmime:expectedContentTypes="application/binary"/>
 
I removed all the methods with attachment and build a new WebService in Remedy. 
But when I trigger the WebService in the Client I got the following error:
ARERR [9130] An exception occurred from the WebService class : (404)Not Found.
I checked if I deleted too much in the wsdl but it seems all right. Also the 
adress location contains the correct value.
 
Do you have any hint or idea how to log the Java stuff (e.g. axis.jar) 
processed in Remedy?
An other problem is that the Telelogic Change Webservices expect its parameters 
in an array (with no finite size) which I can not map in Remedy. So it seems we 
have to build some Java stuff between Remedy and Telelogic Change.

Tim


[Klebe, Tim (Accenture)]  -Ursprüngliche Nachricht-
Von: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] 
Auftrag von Grooms, Frederick W
Gesendet: Freitag, 25. Mai 2007 15:19
An: arslist@ARSLIST.ORG
Betreff: Re: Consuming WebService - No support for attachments error



** 
What does the Telelogic WSDL look like?  If it defines an element of type 
Attachment (even though you are not using it) it may be causing the error.  You 
may need to create your own WSDL for the Telelogic service (leaving out the 
offending element).
 
Fred

  _  

From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] 
On Behalf Of Klebe, Tim (Accenture)
Sent: Friday, May 25, 2007 2:46 AM
To: arslist@ARSLIST.ORG
Subject: Re: Consuming WebService - No support for attachments error


** 
Thank you Fred, but the Telelogic shouldn't send any attachment in this method. 
It is just a login (only some string parameters) and I expect a token (only one 
string). I use the same packages and versions (axis.jar, saaj.jar, jaxrpc) in 
Javacode (works) and Remedy (works not).
Does anybody know how I can log the Java code processing in remedy? Maybe how 
to set the log4j.properties in /ArSystem/server/? There is an antry 
log4j.appender.LOGFILE.File=axis.log but I can not find an axis.log file.
 
Tim

-Ursprüngliche Nachricht-
Von: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] 
Auftrag von Grooms, Frederick W
Gesendet: Donnerstag, 24. Mai 2007 15:26
An: arslist@ARSLIST.ORG
Betreff: Re: Consuming WebService - No support for attachments error


** 
What does the WSDL you are trying to consume look like.  It could be that the 
Telelogic Web Service you are trying to consume has attachments defined 
differently (or somewhat strangely).
 
Remedy seems to define an attachment in their WSDL as type="xsd:base64Binary" 
 
Fred

  _  

From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] 
On Behalf Of Klebe, Tim (Accenture)
Sent: Thursday, May 24, 2007 2:22 AM
To: arslist@ARSLIST.ORG
Subject: Consuming WebService - No support for attachments error


** 


Hello, 

when I call a Webservice in Remedy 7 I get the following exception in 
the client: 

ARERR [9130] An exception occurred from the WebService class : ; nested 
exception is: 
java.lang.RuntimeException: No support for attachments 

With a Java and the use of Axis I can call the Webservice and got a 
correct response. 
By the way anybody else already built an interface to Telelogic Change Synergy? 

Cheers, 
Tim 

- 
arplugin.log 


 +CALL  ARFilterApiCall  -- filter API 
ARSYS.ARF.WEBSERVICE


 <>  soapService = ChangeService


 <>  soapMethod = login 
 <>  soapURL = 
http://trout.ov.otto.de:8601/webservices/ChangeService


 <>  soapNamespace = http://www.telelogic.com/change


 <>  soapInputDocument = http://www.telelogic.com/change/types"; xmlns:xsd=" 
http://www.w3.org/2001/XMLSchema"; xmlns:xsi=" 
http://www.w3.org/2001/XMLSchema-instance";>

remedy 
 
/var/opt/telelogic/ccmdb/dev_itsm 
User 
 


 <>  soapOperationDoc =  

 
 
 
 


 <>  Number of inputs = 12 
 <>  Input Env = 

http://schemas.xmlsoap.org/soap/envelope/"; xmlns:xsd=" 
http://www.w3.org/2001/XMLSchema"; xmlns:xsi=" 
http://www.w3.org/2001/XMLSchema-instance";>

  
  http://www.telelogic.com/change/types"; xmlns:xsd=" 
http://www.w3.org/2001/XMLSchema"; xmlns:xsi=" 
http://www.w3.org/2001/XMLSchema-instance"; xmlns:ns1=" 
http://www.telelogic.com/change";>

  ht

Re: Consuming WebService - No support for attachments error

[Grooms, Frederick W]

What does the Telelogic WSDL look like?  If it defines an element of type 
Attachment (even though you are not using it) it may be causing the error.  You 
may need to create your own WSDL for the Telelogic service (leaving out the 
offending element).
 
Fred



From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] 
On Behalf Of Klebe, Tim (Accenture)
Sent: Friday, May 25, 2007 2:46 AM
To: arslist@ARSLIST.ORG
Subject: Re: Consuming WebService - No support for attachments error


** 
Thank you Fred, but the Telelogic shouldn't send any attachment in this method. 
It is just a login (only some string parameters) and I expect a token (only one 
string). I use the same packages and versions (axis.jar, saaj.jar, jaxrpc) in 
Javacode (works) and Remedy (works not).
Does anybody know how I can log the Java code processing in remedy? Maybe how 
to set the log4j.properties in /ArSystem/server/? There is an antry 
log4j.appender.LOGFILE.File=axis.log but I can not find an axis.log file.
 
Tim

-Ursprüngliche Nachricht-
Von: Action Request System discussion list(ARSList) [mailto:[EMAIL 
PROTECTED] Auftrag von Grooms, Frederick W
Gesendet: Donnerstag, 24. Mai 2007 15:26
An: arslist@ARSLIST.ORG
Betreff: Re: Consuming WebService - No support for attachments error


** 
What does the WSDL you are trying to consume look like.  It could be 
that the Telelogic Web Service you are trying to consume has attachments 
defined differently (or somewhat strangely).
 
Remedy seems to define an attachment in their WSDL as 
type="xsd:base64Binary" 
 
Fred



From: Action Request System discussion list(ARSList) [mailto:[EMAIL 
PROTECTED] On Behalf Of Klebe, Tim (Accenture)
Sent: Thursday, May 24, 2007 2:22 AM
To: arslist@ARSLIST.ORG
Subject: Consuming WebService - No support for attachments error


** 


Hello, 

when I call a Webservice in Remedy 7 I get the following 
exception in the client: 

ARERR [9130] An exception occurred from the WebService class : 
; nested exception is: 
java.lang.RuntimeException: No support for attachments 

With a Java and the use of Axis I can call the Webservice and 
got a correct response. 
By the way anybody else already built an interface to Telelogic 
Change Synergy? 

Cheers, 
Tim 


- 
arplugin.log 


 +CALL  ARFilterApiCall  -- filter API 
ARSYS.ARF.WEBSERVICE


 <>  soapService = ChangeService


 <>  soapMethod = login 

 <>  soapURL = 
http://trout.ov.otto.de:8601/webservices/ChangeService


 <>  soapNamespace = http://www.telelogic.com/change


 <>  soapInputDocument = http://www.telelogic.com/change/types"; 
xmlns:xsd="http://www.w3.org/2001/XMLSchema"; 
xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance";>

remedy 
 
/var/opt/telelogic/ccmdb/dev_itsm 
User 
 


 <>  soapOperationDoc =  

 
 
 
 


 <>  Number of inputs = 12 

 <>  Input Env = 

http://schemas.xmlsoap.org/soap/envelope/"; 
xmlns:xsd="http://www.w3.org/2001/XMLSchema"; 
xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance";>

  
  http://www.telelogic.com/change/types"; 
xmlns:xsd="http://www.w3.org/2001/XMLSchema"; 
xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance"; 
xmlns:ns1="http://www.telelogic.com/change";>

  http://www.telelogic.com/change/types";>remedy 

  http://www.telelogic.com/change/types";>* 

  http://www.telelogic.com/change/types";>/var/opt/telelogic/ccmdb/dev_itsm

  http://www.telelogic.com/change/types";>User 

 
  
 

 <>  About to invoke 

 <>  java.lang.RuntimeException: No support for 
attachments


 -CALL  FAIL

 
 
__20060125___This posting was sub

Re: Consuming WebService - No support for attachments error

[Klebe, Tim (Accenture)]

Thank you Fred, but the Telelogic shouldn't send any attachment in this method. 
It is just a login (only some string parameters) and I expect a token (only one 
string). I use the same packages and versions (axis.jar, saaj.jar, jaxrpc) in 
Javacode (works) and Remedy (works not).
Does anybody know how I can log the Java code processing in remedy? Maybe how 
to set the log4j.properties in /ArSystem/server/? There is an antry 
log4j.appender.LOGFILE.File=axis.log but I can not find an axis.log file.
 
Tim

-Ursprüngliche Nachricht-
Von: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] 
Auftrag von Grooms, Frederick W
Gesendet: Donnerstag, 24. Mai 2007 15:26
An: arslist@ARSLIST.ORG
Betreff: Re: Consuming WebService - No support for attachments error


** 
What does the WSDL you are trying to consume look like.  It could be that the 
Telelogic Web Service you are trying to consume has attachments defined 
differently (or somewhat strangely).
 
Remedy seems to define an attachment in their WSDL as type="xsd:base64Binary" 
 
Fred

  _  

From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] 
On Behalf Of Klebe, Tim (Accenture)
Sent: Thursday, May 24, 2007 2:22 AM
To: arslist@ARSLIST.ORG
Subject: Consuming WebService - No support for attachments error


** 


Hello, 

when I call a Webservice in Remedy 7 I get the following exception in 
the client: 

ARERR [9130] An exception occurred from the WebService class : ; nested 
exception is: 
java.lang.RuntimeException: No support for attachments 

With a Java and the use of Axis I can call the Webservice and got a 
correct response. 
By the way anybody else already built an interface to Telelogic Change Synergy? 

Cheers, 
Tim 

- 
arplugin.log 


 +CALL  ARFilterApiCall  -- filter API 
ARSYS.ARF.WEBSERVICE


 <>  soapService = ChangeService


 <>  soapMethod = login 
 <>  soapURL = 
http://trout.ov.otto.de:8601/webservices/ChangeService


 <>  soapNamespace = http://www.telelogic.com/change


 <>  soapInputDocument = http://www.telelogic.com/change/types"; xmlns:xsd=" 
http://www.w3.org/2001/XMLSchema"; xmlns:xsi=" 
http://www.w3.org/2001/XMLSchema-instance";>

remedy 
 
/var/opt/telelogic/ccmdb/dev_itsm 
User 
 


 <>  soapOperationDoc =  

 
 
 
 


 <>  Number of inputs = 12 
 <>  Input Env = 

http://schemas.xmlsoap.org/soap/envelope/"; xmlns:xsd=" 
http://www.w3.org/2001/XMLSchema"; xmlns:xsi=" 
http://www.w3.org/2001/XMLSchema-instance";>

  
  http://www.telelogic.com/change/types"; xmlns:xsd=" 
http://www.w3.org/2001/XMLSchema"; xmlns:xsi=" 
http://www.w3.org/2001/XMLSchema-instance"; xmlns:ns1=" 
http://www.telelogic.com/change";>

  http://www.telelogic.com/change/types";>remedy 

  http://www.telelogic.com/change/types";>* 

  http://www.telelogic.com/change/types";>/var/opt/telelogic/ccmdb/dev_itsm

  http://www.telelogic.com/change/types";>User 

 
  
 
 <>  About to invoke 
 <>  java.lang.RuntimeException: No support for attachments


 -CALL  FAIL

 
 
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Re: Consuming WebService - No support for attachments error

[Grooms, Frederick W]

What does the WSDL you are trying to consume look like.  It could be
that the Telelogic Web Service you are trying to consume has attachments
defined differently (or somewhat strangely).
 
Remedy seems to define an attachment in their WSDL as
type="xsd:base64Binary" 
 
Fred



From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Klebe, Tim (Accenture)
Sent: Thursday, May 24, 2007 2:22 AM
To: arslist@ARSLIST.ORG
Subject: Consuming WebService - No support for attachments error


** 


Hello, 

when I call a Webservice in Remedy 7 I get the following
exception in the client: 

ARERR [9130] An exception occurred from the WebService class : ;
nested exception is: 
java.lang.RuntimeException: No support for attachments 

With a Java and the use of Axis I can call the Webservice and
got a correct response. 
By the way anybody else already built an interface to Telelogic
Change Synergy? 

Cheers, 
Tim 


- 
arplugin.log 

   
 +CALL  ARFilterApiCall  -- filter
API ARSYS.ARF.WEBSERVICE

   
 <>  soapService = ChangeService

   
 <>  soapMethod = login 
   
 <>  soapURL =
http://trout.ov.otto.de:8601/webservices/ChangeService

   
 <>  soapNamespace =
http://www.telelogic.com/change

   
 <>  soapInputDocument = http://www.telelogic.com/change/types";
xmlns:xsd="http://www.w3.org/2001/XMLSchema";
xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance";>

remedy 
 
/var/opt/telelogic/ccmdb/dev_itsm 
User 
 

   
 <>  soapOperationDoc =  

 
 
 
 

   
 <>  Number of inputs = 12 
   
 <>  Input Env = 

http://schemas.xmlsoap.org/soap/envelope/";
xmlns:xsd="http://www.w3.org/2001/XMLSchema";
xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance";>

  
  http://www.telelogic.com/change/types";
xmlns:xsd="http://www.w3.org/2001/XMLSchema";
xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance";
xmlns:ns1="http://www.telelogic.com/change";>

  http://www.telelogic.com/change/types";>remedy 

  http://www.telelogic.com/change/types";>* 

  http://www.telelogic.com/change/types";>/var/opt/telelogic/ccm
db/dev_itsm

      http://www.telelogic.com/change/types";>User 

 
  
 
   
 <>  About to invoke 
   
 <>  java.lang.RuntimeException: No support
for attachments

   
 -CALL  FAIL

 
 

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UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the 
Answers Are"

Consuming WebService - No support for attachments error

[Klebe, Tim (Accenture)]

Title: Consuming WebService - No support for attachments error
**







Hello,


when I call a Webservice in Remedy 7 I get the following exception in the client:


ARERR [9130] An exception occurred from the WebService class : ; nested exception is: 

    java.lang.RuntimeException: No support for attachments


With a Java and the use of Axis I can call the Webservice and got a correct response.

By the way anybody else already built an interface to Telelogic Change Synergy?


Cheers,

Tim


-

arplugin.log


 +CALL  ARFilterApiCall  -- filter API ARSYS.ARF.WEBSERVICE

 <>  soapService = ChangeService

 <>  soapMethod = login

 <>  soapURL = http://trout.ov.otto.de:8601/webservices/ChangeService

 <>  soapNamespace = http://www.telelogic.com/change

 <>  soapInputDocument = http://www.telelogic.com/change/types" xmlns:xsd="http://www.w3.org/2001/XMLSchema" xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">

    remedy

    

    /var/opt/telelogic/ccmdb/dev_itsm

    User




 <>  soapOperationDoc =  

    

        

        

    


 <>  Number of inputs = 12

 <>  Input Env = 


http://schemas.xmlsoap.org/soap/envelope/" xmlns:xsd="http://www.w3.org/2001/XMLSchema" xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">

 

  http://www.telelogic.com/change/types" xmlns:xsd="http://www.w3.org/2001/XMLSchema" xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns:ns1="http://www.telelogic.com/change">

      http://www.telelogic.com/change/types">remedy


      http://www.telelogic.com/change/types">*


      http://www.telelogic.com/change/types">/var/opt/telelogic/ccmdb/dev_itsm

      http://www.telelogic.com/change/types">User




 



 <>  About to invoke

 <>  java.lang.RuntimeException: No support for attachments

 -CALL  FAIL



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