Re: OVERVIEW CONSOLE BLANK
Thanks to everyone. The problem was Resolved by changing the Users profile on her pc. Kind Regards, Fazila Patel Remedy Administrator Siemens IT Solutions and Services (Pty) Ltd Infrastructure Operations Process Tools 126 14th Road Erand Gardens Midrand 1685, South Africa Tel :+27 11 545 3554 Fax :+27 11 545 4554 Cell :+27 82 922 2322 Email : fazila.pa...@siemens.commailto:fazila.pa...@siemens.com From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Joe Martin D'Souza Sent: 25 May 2011 19:25 To: arslist@ARSLIST.ORG Subject: Re: OVERVIEW CONSOLE BLANK That's a good thought.. Even if he does have flash installed check the version.. Usually the user client would prompt if there is no flash installed and display a clickable link to download it if its absent or if a incompatible version is installed.. If a compatible version is already installed, you would want to check your registry to make sure that it is not being supressed.. I recently worked on an engagement where even after a compatible version was installed, it would be suppressed due to the presence of a key that had to be manually deleted.. Joe From: Rick Cookmailto:remedyr...@gmail.com Sent: Wednesday, May 25, 2011 8:34 AM Newsgroups: public.remedy.arsystem.general To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Re: OVERVIEW CONSOLE BLANK ** Does the client have Flash installed? Rick On May 25, 2011 5:07 AM, Patel, Fazila fazila.pa...@siemens.commailto:fazila.pa...@siemens.com wrote: I am having a strange problem on one of the User's PC. When opening the overview console, it is blank. It does not bring up anything. I have deleted all arf arv files from the User's PC but am still experiencing the problem. Does anyone know what the problem might be? Kind Regards, Fazila Patel Remedy Administrator Siemens IT Solutions and Services (Pty) Ltd Infrastructure Operations Process Tools 126 14th Road Erand Gardens Midrand 1685, South Africa Tel :+27 11 545 3554 Fax :+27 11 545 4554 Cell :+27 82 922 2322 Email : fazila.pa...@siemens.commailto:fazila.pa...@siemens.commailto:fazila.pa...@siemens.commailto:fazila.pa...@siemens.com ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.orghttp://www.arslist.org attend wwrug11 www.wwrug.comhttp://www.wwrug.com ARSList: Where the Answers Are _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: OVERVIEW CONSOLE BLANK
May i know what you changed in User Profile?? Thanks Udayakiran On Thu, May 26, 2011 at 1:21 PM, Patel, Fazila fazila.pa...@siemens.com wrote: ** Thanks to everyone. The problem was Resolved by changing the Users profile on her pc. Kind Regards, Fazila Patel Remedy Administrator Siemens IT Solutions and Services (Pty) Ltd Infrastructure Operations Process Tools 126 14th Road Erand Gardens Midrand 1685, South Africa Tel :+27 11 545 3554 Fax :+27 11 545 4554 Cell :+27 82 922 2322 Email : fazila.pa...@siemens.com From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Joe Martin D'Souza Sent: 25 May 2011 19:25 To: arslist@ARSLIST.ORG Subject: Re: OVERVIEW CONSOLE BLANK That’s a good thought.. Even if he does have flash installed check the version.. Usually the user client would prompt if there is no flash installed and display a clickable link to download it if its absent or if a incompatible version is installed.. If a compatible version is already installed, you would want to check your registry to make sure that it is not being supressed.. I recently worked on an engagement where even after a compatible version was installed, it would be suppressed due to the presence of a key that had to be manually deleted.. Joe From: Rick Cook Sent: Wednesday, May 25, 2011 8:34 AM Newsgroups: public.remedy.arsystem.general To: arslist@ARSLIST.ORG Subject: Re: OVERVIEW CONSOLE BLANK ** Does the client have Flash installed? Rick On May 25, 2011 5:07 AM, Patel, Fazila fazila.pa...@siemens.com wrote: I am having a strange problem on one of the User's PC. When opening the overview console, it is blank. It does not bring up anything. I have deleted all arf arv files from the User's PC but am still experiencing the problem. Does anyone know what the problem might be? Kind Regards, Fazila Patel Remedy Administrator Siemens IT Solutions and Services (Pty) Ltd Infrastructure Operations Process Tools 126 14th Road Erand Gardens Midrand 1685, South Africa Tel :+27 11 545 3554 Fax :+27 11 545 4554 Cell :+27 82 922 2322 Email : fazila.pa...@siemens.commailto:fazila.pa...@siemens.com ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are__attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: OVERVIEW CONSOLE BLANK
1) Renamed local user's profile. 2) It creates a new one. 3) Logon to Remedy and it works. 4) Go back to old profile. 5) Delete new profile that was created. Kind Regards, Fazila Patel Remedy Administrator Siemens IT Solutions and Services (Pty) Ltd Infrastructure Operations Process Tools 126 14th Road Erand Gardens Midrand 1685, South Africa Tel :+27 11 545 3554 Fax :+27 11 545 4554 Cell :+27 82 922 2322 Email : fazila.pa...@siemens.com -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of uday kiran Sent: 26 May 2011 12:28 To: arslist@ARSLIST.ORG Subject: Re: OVERVIEW CONSOLE BLANK May i know what you changed in User Profile?? Thanks Udayakiran On Thu, May 26, 2011 at 1:21 PM, Patel, Fazila fazila.pa...@siemens.com wrote: ** Thanks to everyone. The problem was Resolved by changing the Users profile on her pc. Kind Regards, Fazila Patel Remedy Administrator Siemens IT Solutions and Services (Pty) Ltd Infrastructure Operations Process Tools 126 14th Road Erand Gardens Midrand 1685, South Africa Tel :+27 11 545 3554 Fax :+27 11 545 4554 Cell :+27 82 922 2322 Email : fazila.pa...@siemens.com From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Joe Martin D'Souza Sent: 25 May 2011 19:25 To: arslist@ARSLIST.ORG Subject: Re: OVERVIEW CONSOLE BLANK That's a good thought.. Even if he does have flash installed check the version.. Usually the user client would prompt if there is no flash installed and display a clickable link to download it if its absent or if a incompatible version is installed.. If a compatible version is already installed, you would want to check your registry to make sure that it is not being supressed.. I recently worked on an engagement where even after a compatible version was installed, it would be suppressed due to the presence of a key that had to be manually deleted.. Joe From: Rick Cook Sent: Wednesday, May 25, 2011 8:34 AM Newsgroups: public.remedy.arsystem.general To: arslist@ARSLIST.ORG Subject: Re: OVERVIEW CONSOLE BLANK ** Does the client have Flash installed? Rick On May 25, 2011 5:07 AM, Patel, Fazila fazila.pa...@siemens.com wrote: I am having a strange problem on one of the User's PC. When opening the overview console, it is blank. It does not bring up anything. I have deleted all arf arv files from the User's PC but am still experiencing the problem. Does anyone know what the problem might be? Kind Regards, Fazila Patel Remedy Administrator Siemens IT Solutions and Services (Pty) Ltd Infrastructure Operations Process Tools 126 14th Road Erand Gardens Midrand 1685, South Africa Tel :+27 11 545 3554 Fax :+27 11 545 4554 Cell :+27 82 922 2322 Email : fazila.pa...@siemens.commailto:fazila.pa...@siemens.com ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are__attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
OVERVIEW CONSOLE BLANK
I am having a strange problem on one of the User's PC. When opening the overview console, it is blank. It does not bring up anything. I have deleted all arf arv files from the User's PC but am still experiencing the problem. Does anyone know what the problem might be? Kind Regards, Fazila Patel Remedy Administrator Siemens IT Solutions and Services (Pty) Ltd Infrastructure Operations Process Tools 126 14th Road Erand Gardens Midrand 1685, South Africa Tel :+27 11 545 3554 Fax :+27 11 545 4554 Cell :+27 82 922 2322 Email : fazila.pa...@siemens.commailto:fazila.pa...@siemens.com ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: OVERVIEW CONSOLE BLANK
Presuming all other users are OK only this user is affected... Did his browser change (update or revert to different ver)? Did his local java jre change (update or revert to different ver)? Did you clear the local browser cache? Did you clear the local java cache? Did it work before, but suddenly stop working? Did user's profile change in ARS (permissions, roles, etc)? Did you re-cache mid-tier? That's the obvious troubleshooting I can think of... JDHood On Wed, May 25, 2011 at 8:07 AM, Patel, Fazila fazila.pa...@siemens.comwrote: ** I am having a strange problem on one of the User’s PC. When opening the overview console, it is blank. It does not bring up anything. I have deleted all arf arv files from the User’s PC but am still experiencing the problem. Does anyone know what the problem might be? Kind Regards, Fazila Patel Remedy Administrator Siemens IT Solutions and Services (Pty) Ltd Infrastructure Operations Process Tools 126 14th Road Erand Gardens Midrand 1685, South Africa Tel :+27 11 545 3554 Fax :+27 11 545 4554 Cell :+27 82 922 2322 Email : fazila.pa...@siemens.com _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: OVERVIEW CONSOLE BLANK
Does the client have Flash installed? Rick On May 25, 2011 5:07 AM, Patel, Fazila fazila.pa...@siemens.com wrote: I am having a strange problem on one of the User's PC. When opening the overview console, it is blank. It does not bring up anything. I have deleted all arf arv files from the User's PC but am still experiencing the problem. Does anyone know what the problem might be? Kind Regards, Fazila Patel Remedy Administrator Siemens IT Solutions and Services (Pty) Ltd Infrastructure Operations Process Tools 126 14th Road Erand Gardens Midrand 1685, South Africa Tel :+27 11 545 3554 Fax :+27 11 545 4554 Cell :+27 82 922 2322 Email : fazila.pa...@siemens.commailto:fazila.pa...@siemens.com ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: OVERVIEW CONSOLE BLANK
The User is not logging on via the Web. Kind Regards, Fazila Patel Remedy Administrator Siemens IT Solutions and Services (Pty) Ltd Infrastructure Operations Process Tools 126 14th Road Erand Gardens Midrand 1685, South Africa Tel :+27 11 545 3554 Fax :+27 11 545 4554 Cell :+27 82 922 2322 Email : fazila.pa...@siemens.commailto:fazila.pa...@siemens.com From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Rick Cook Sent: 25 May 2011 14:35 To: arslist@ARSLIST.ORG Subject: Re: OVERVIEW CONSOLE BLANK ** Does the client have Flash installed? Rick On May 25, 2011 5:07 AM, Patel, Fazila fazila.pa...@siemens.commailto:fazila.pa...@siemens.com wrote: I am having a strange problem on one of the User's PC. When opening the overview console, it is blank. It does not bring up anything. I have deleted all arf arv files from the User's PC but am still experiencing the problem. Does anyone know what the problem might be? Kind Regards, Fazila Patel Remedy Administrator Siemens IT Solutions and Services (Pty) Ltd Infrastructure Operations Process Tools 126 14th Road Erand Gardens Midrand 1685, South Africa Tel :+27 11 545 3554 Fax :+27 11 545 4554 Cell :+27 82 922 2322 Email : fazila.pa...@siemens.commailto:fazila.pa...@siemens.commailto:fazila.pa...@siemens.commailto:fazila.pa...@siemens.com ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.orghttp://www.arslist.org attend wwrug11 www.wwrug.comhttp://www.wwrug.com ARSList: Where the Answers Are _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: OVERVIEW CONSOLE BLANK
Still need java and flash, even for the client. Rick On May 25, 2011 5:45 AM, Patel, Fazila fazila.pa...@siemens.com wrote: The User is not logging on via the Web. Kind Regards, Fazila Patel Remedy Administrator Siemens IT Solutions and Services (Pty) Ltd Infrastructure Operations Process Tools 126 14th Road Erand Gardens Midrand 1685, South Africa Tel :+27 11 545 3554 Fax :+27 11 545 4554 Cell :+27 82 922 2322 Email : fazila.pa...@siemens.commailto:fazila.pa...@siemens.com From: Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] On Behalf Of Rick Cook Sent: 25 May 2011 14:35 To: arslist@ARSLIST.ORG Subject: Re: OVERVIEW CONSOLE BLANK ** Does the client have Flash installed? Rick On May 25, 2011 5:07 AM, Patel, Fazila fazila.pa...@siemens.commailto: fazila.pa...@siemens.com wrote: I am having a strange problem on one of the User's PC. When opening the overview console, it is blank. It does not bring up anything. I have deleted all arf arv files from the User's PC but am still experiencing the problem. Does anyone know what the problem might be? Kind Regards, Fazila Patel Remedy Administrator Siemens IT Solutions and Services (Pty) Ltd Infrastructure Operations Process Tools 126 14th Road Erand Gardens Midrand 1685, South Africa Tel :+27 11 545 3554 Fax :+27 11 545 4554 Cell :+27 82 922 2322 Email : fazila.pa...@siemens.commailto:fazila.pa...@siemens.commailto: fazila.pa...@siemens.commailto:fazila.pa...@siemens.com ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org http://www.arslist.org attend wwrug11 www.wwrug.comhttp://www.wwrug.com ARSList: Where the Answers Are _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: OVERVIEW CONSOLE BLANK
That’s a good thought.. Even if he does have flash installed check the version.. Usually the user client would prompt if there is no flash installed and display a clickable link to download it if its absent or if a incompatible version is installed.. If a compatible version is already installed, you would want to check your registry to make sure that it is not being supressed.. I recently worked on an engagement where even after a compatible version was installed, it would be suppressed due to the presence of a key that had to be manually deleted.. Joe From: Rick Cook Sent: Wednesday, May 25, 2011 8:34 AM Newsgroups: public.remedy.arsystem.general To: arslist@ARSLIST.ORG Subject: Re: OVERVIEW CONSOLE BLANK ** Does the client have Flash installed? Rick On May 25, 2011 5:07 AM, Patel, Fazila fazila.pa...@siemens.com wrote: I am having a strange problem on one of the User's PC. When opening the overview console, it is blank. It does not bring up anything. I have deleted all arf arv files from the User's PC but am still experiencing the problem. Does anyone know what the problem might be? Kind Regards, Fazila Patel Remedy Administrator Siemens IT Solutions and Services (Pty) Ltd Infrastructure Operations Process Tools 126 14th Road Erand Gardens Midrand 1685, South Africa Tel :+27 11 545 3554 Fax :+27 11 545 4554 Cell :+27 82 922 2322 Email : fazila.pa...@siemens.commailto:fazila.pa...@siemens.com ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
