Re: Plugin errors
-- param name=MaxBackupIndex value=2/ layout class=org.apache.log4j.PatternLayout param name=ConversionPattern value=%d %-5p [%t] %C (%F:%L) - %m%n/ /layout /appender and then several lines that look like logger additivity=true name=com.bmc.arsys.pluginsvr level value=warn/ /logger I typically set all of these to debug. These are not changeable during runtime like the C plugin is...so I just set them to debug and let them run constantly. So.with this, you should be able to take a look at your configurations and ensure that everything is correct.please come back and ask any clarifying question you might have :) On Wed, Jan 28, 2015 at 9:06 AM, Warren R. Baltimore II warrenbaltim...@gmail.com wrote: ** Good morning/afternoon/evening! Recently, we've been seeing plugin errors creeping into our environment. They have now gotten to a point where the system can no longer function as designed. ARS 7.6.04 Patch 5 CMDB 7.6.05 Patch 5 Mid-Tier 7.6.04 Patch 5 Apache Tomcat 6.0.20 Windows 2008 Standard Server (virtual) MS SQL 2008 We are seeing similar issues with different functionality on both our Dev and Prod environments. PRODUCTION 3 identical application servers and 3 identical Mid Tier servers (running Apache Tomcat 6.0.20). We see the following error when we try to create a Seat in our CMDB. [SERVER_GROUP_NAME] (9555) BMC.FILTERAPI.NORM.ENGINE : RPC: Miscellaneous tli error - System error (connection refused) If we attempt to open the Impact Simulator, we see a similar error: Cannot establish a network connection to the AR System Plug-In server : [SERVER_GROUP_NAME] (9556) AIS.FILTERAPI : RPC: Miscellaneous tli error - System error (Connection refused) (ARERR 8760) We turned down 2 of the 3 app servers and did not receive the error. However when we bring up the other 2, we continue to see them. DEVELOPMENT We see similar errors, but they come about differently. Single app server and a single mid tier. When we open the AR System Administration: Server Information form, we see this error: The specified plug-in does not exist. : REMEDY.ARDBC.SERVER.ADMINISTRATION (ARERR 8755) TROUBLESHOOTING TO DATE I've checked our ar.cfg files and armonitor files and they seem to be pointing to all the right places. I can't find anything that is specific to this error in the kbase (although I've found things similar). When I run through the troubleshooting for these similar things, everything seems to be OK. We have turned on just about every type of logging we can thing of. And other than the Plug in does not exist error, we haven't found anything. I suspect I have missed something. I'm hoping this will ring a bell with someone out there. I did open a ticket with BMC. They have escalated the issue to Engineering. Any help would be most appreciated. Thank you in Advance! Warren -- Warren R. Baltimore II Remedy Developer 410-533-5367 _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ -- Warren R. Baltimore II Remedy Developer 410-533-5367 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Plugin errors
On the dev server do you see the plugin loading in the arplugin.log ? (On the Dev server I would make sure the Plugin log level is set to ALL) On Prod you might want to check that the plugin passwords have not been messed up in the Admin Console - Connection Settings Fred From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Warren R. Baltimore II Sent: Wednesday, January 28, 2015 10:07 AM To: arslist@ARSLIST.ORG Subject: Plugin errors ** Good morning/afternoon/evening! Recently, we've been seeing plugin errors creeping into our environment. They have now gotten to a point where the system can no longer function as designed. ARS 7.6.04 Patch 5 CMDB 7.6.05 Patch 5 Mid-Tier 7.6.04 Patch 5 Apache Tomcat 6.0.20 Windows 2008 Standard Server (virtual) MS SQL 2008 We are seeing similar issues with different functionality on both our Dev and Prod environments. PRODUCTION 3 identical application servers and 3 identical Mid Tier servers (running Apache Tomcat 6.0.20). We see the following error when we try to create a Seat in our CMDB. [SERVER_GROUP_NAME] (9555) BMC.FILTERAPI.NORM.ENGINE : RPC: Miscellaneous tli error - System error (connection refused) If we attempt to open the Impact Simulator, we see a similar error: Cannot establish a network connection to the AR System Plug-In server : [SERVER_GROUP_NAME] (9556) AIS.FILTERAPI : RPC: Miscellaneous tli error - System error (Connection refused) (ARERR 8760) We turned down 2 of the 3 app servers and did not receive the error. However when we bring up the other 2, we continue to see them. DEVELOPMENT We see similar errors, but they come about differently. Single app server and a single mid tier. When we open the AR System Administration: Server Information form, we see this error: The specified plug-in does not exist. : REMEDY.ARDBC.SERVER.ADMINISTRATION (ARERR 8755) TROUBLESHOOTING TO DATE I've checked our ar.cfg files and armonitor files and they seem to be pointing to all the right places. I can't find anything that is specific to this error in the kbase (although I've found things similar). When I run through the troubleshooting for these similar things, everything seems to be OK. We have turned on just about every type of logging we can thing of. And other than the Plug in does not exist error, we haven't found anything. I suspect I have missed something. I'm hoping this will ring a bell with someone out there. I did open a ticket with BMC. They have escalated the issue to Engineering. Any help would be most appreciated. Thank you in Advance! Warren -- Warren R. Baltimore II Remedy Developer 410-533-5367 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Plugin errors
plugin is...so I just set them to debug and let them run constantly. So.with this, you should be able to take a look at your configurations and ensure that everything is correct.please come back and ask any clarifying question you might have :) On Wed, Jan 28, 2015 at 9:06 AM, Warren R. Baltimore II warrenbaltim...@gmail.com wrote: ** Good morning/afternoon/evening! Recently, we've been seeing plugin errors creeping into our environment. They have now gotten to a point where the system can no longer function as designed. ARS 7.6.04 Patch 5 CMDB 7.6.05 Patch 5 Mid-Tier 7.6.04 Patch 5 Apache Tomcat 6.0.20 Windows 2008 Standard Server (virtual) MS SQL 2008 We are seeing similar issues with different functionality on both our Dev and Prod environments. PRODUCTION 3 identical application servers and 3 identical Mid Tier servers (running Apache Tomcat 6.0.20). We see the following error when we try to create a Seat in our CMDB. [SERVER_GROUP_NAME] (9555) BMC.FILTERAPI.NORM.ENGINE : RPC: Miscellaneous tli error - System error (connection refused) If we attempt to open the Impact Simulator, we see a similar error: Cannot establish a network connection to the AR System Plug-In server : [SERVER_GROUP_NAME] (9556) AIS.FILTERAPI : RPC: Miscellaneous tli error - System error (Connection refused) (ARERR 8760) We turned down 2 of the 3 app servers and did not receive the error. However when we bring up the other 2, we continue to see them. DEVELOPMENT We see similar errors, but they come about differently. Single app server and a single mid tier. When we open the AR System Administration: Server Information form, we see this error: The specified plug-in does not exist. : REMEDY.ARDBC.SERVER.ADMINISTRATION (ARERR 8755) TROUBLESHOOTING TO DATE I've checked our ar.cfg files and armonitor files and they seem to be pointing to all the right places. I can't find anything that is specific to this error in the kbase (although I've found things similar). When I run through the troubleshooting for these similar things, everything seems to be OK. We have turned on just about every type of logging we can thing of. And other than the Plug in does not exist error, we haven't found anything. I suspect I have missed something. I'm hoping this will ring a bell with someone out there. I did open a ticket with BMC. They have escalated the issue to Engineering. Any help would be most appreciated. Thank you in Advance! Warren -- Warren R. Baltimore II Remedy Developer 410-533-5367 _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Plugin errors
Good morning/afternoon/evening! Recently, we've been seeing plugin errors creeping into our environment. They have now gotten to a point where the system can no longer function as designed. ARS 7.6.04 Patch 5 CMDB 7.6.05 Patch 5 Mid-Tier 7.6.04 Patch 5 Apache Tomcat 6.0.20 Windows 2008 Standard Server (virtual) MS SQL 2008 We are seeing similar issues with different functionality on both our Dev and Prod environments. PRODUCTION 3 identical application servers and 3 identical Mid Tier servers (running Apache Tomcat 6.0.20). We see the following error when we try to create a Seat in our CMDB. [SERVER_GROUP_NAME] (9555) BMC.FILTERAPI.NORM.ENGINE : RPC: Miscellaneous tli error - System error (connection refused) If we attempt to open the Impact Simulator, we see a similar error: Cannot establish a network connection to the AR System Plug-In server : [SERVER_GROUP_NAME] (9556) AIS.FILTERAPI : RPC: Miscellaneous tli error - System error (Connection refused) (ARERR 8760) We turned down 2 of the 3 app servers and did not receive the error. However when we bring up the other 2, we continue to see them. DEVELOPMENT We see similar errors, but they come about differently. Single app server and a single mid tier. When we open the AR System Administration: Server Information form, we see this error: The specified plug-in does not exist. : REMEDY.ARDBC.SERVER.ADMINISTRATION (ARERR 8755) TROUBLESHOOTING TO DATE I've checked our ar.cfg files and armonitor files and they seem to be pointing to all the right places. I can't find anything that is specific to this error in the kbase (although I've found things similar). When I run through the troubleshooting for these similar things, everything seems to be OK. We have turned on just about every type of logging we can thing of. And other than the Plug in does not exist error, we haven't found anything. I suspect I have missed something. I'm hoping this will ring a bell with someone out there. I did open a ticket with BMC. They have escalated the issue to Engineering. Any help would be most appreciated. Thank you in Advance! Warren -- Warren R. Baltimore II Remedy Developer 410-533-5367 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Plugin errors
I'll check. Thanks Fred! On Wed, Jan 28, 2015 at 11:28 AM, Grooms, Frederick W frederick.w.gro...@xo.com wrote: ** On the dev server do you see the plugin loading in the arplugin.log ? (On the Dev server I would make sure the Plugin log level is set to ALL) On Prod you might want to check that the plugin passwords have not been messed up in the Admin Console - Connection Settings Fred *From:* Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] *On Behalf Of *Warren R. Baltimore II *Sent:* Wednesday, January 28, 2015 10:07 AM *To:* arslist@ARSLIST.ORG *Subject:* Plugin errors ** Good morning/afternoon/evening! Recently, we've been seeing plugin errors creeping into our environment. They have now gotten to a point where the system can no longer function as designed. ARS 7.6.04 Patch 5 CMDB 7.6.05 Patch 5 Mid-Tier 7.6.04 Patch 5 Apache Tomcat 6.0.20 Windows 2008 Standard Server (virtual) MS SQL 2008 We are seeing similar issues with different functionality on both our Dev and Prod environments. PRODUCTION 3 identical application servers and 3 identical Mid Tier servers (running Apache Tomcat 6.0.20). We see the following error when we try to create a Seat in our CMDB. [SERVER_GROUP_NAME] (9555) BMC.FILTERAPI.NORM.ENGINE : RPC: Miscellaneous tli error - System error (connection refused) If we attempt to open the Impact Simulator, we see a similar error: Cannot establish a network connection to the AR System Plug-In server : [SERVER_GROUP_NAME] (9556) AIS.FILTERAPI : RPC: Miscellaneous tli error - System error (Connection refused) (ARERR 8760) We turned down 2 of the 3 app servers and did not receive the error. However when we bring up the other 2, we continue to see them. DEVELOPMENT We see similar errors, but they come about differently. Single app server and a single mid tier. When we open the AR System Administration: Server Information form, we see this error: The specified plug-in does not exist. : REMEDY.ARDBC.SERVER.ADMINISTRATION (ARERR 8755) TROUBLESHOOTING TO DATE I've checked our ar.cfg files and armonitor files and they seem to be pointing to all the right places. I can't find anything that is specific to this error in the kbase (although I've found things similar). When I run through the troubleshooting for these similar things, everything seems to be OK. We have turned on just about every type of logging we can thing of. And other than the Plug in does not exist error, we haven't found anything. I suspect I have missed something. I'm hoping this will ring a bell with someone out there. I did open a ticket with BMC. They have escalated the issue to Engineering. Any help would be most appreciated. Thank you in Advance! Warren -- Warren R. Baltimore II Remedy Developer 410-533-5367 _ARSlist: Where the Answers Are and have been for 20 years_ -- Warren R. Baltimore II Remedy Developer 410-533-5367 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Cyclical Plugin Errors
An interesting update from the plugin stdout file: Java plug-in server is initializing all plugins for 5 core threads. BMC.CLOUD.ARDBCPLUGIN:initialize(): Error with root URL null - null. BMC.CLOUD.ARDBCPLUGIN:initialize(): Error with root URL null - null. BMC.CLOUD.ARDBCPLUGIN:initialize(): Error with root URL null - null. BMC.CLOUD.ARDBCPLUGIN:initialize(): Error with root URL null - null. Looks like the resource pool is 80% defective. Any ideas on why initialization would fail 4 out of 5? I tried reducing the pool to 1 core thread but that failed to initialize as well. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Axton Sent: Friday, December 23, 2011 12:54 PM To: arslist@ARSLIST.ORG Subject: Re: Cyclical Plugin Errors ** What plugin? What server does it connect to? Dump the network traffic and see what SYN packets are sent and see if it is going to different IP addresses. Do an nslookup from the server for the remote remedy hostname several times; see if if you get the same answer for each nslookup. ARERR 8755: The specified plug-in does not exist. AR System server referenced a plug-in that the plug-in service has not loaded. Is your plugin server crashing? Check the PID to see if a new PID is issued or check the armonitor logs to see if it crashes. Where does the plugin reside (local or remote)? What is the Server-Plugin-Alias line from ar.conf for this plugin? What do the plugin logs show? Axton Grams On Fri, Dec 23, 2011 at 11:20 AM, Butera, Joseph jbut...@harris.commailto:jbut...@harris.com wrote: ** No. We are running everything on VM's. I forgot to mention that. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG] On Behalf Of Rick Cook Sent: Friday, December 23, 2011 12:11 PM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Re: Cyclical Plugin Errors ** Is either environment in a server group? Rick On Dec 23, 2011 12:09 PM, Butera, Joseph jbut...@harris.commailto:jbut...@harris.com wrote: ** Yesterday evening we were working a plugin error with BMC. The plugin is used with a vendor form that that displays data from another Remedy instance. Both Remedy instances are up and running fine. The plugin however stopped working with an 8755 error; well, stopped working for the most part. Yesterday I found the plugin will retrieve the data 20% of the time in a rather persistent pattern: 4 misses followed by 1 hit, repeatedly. BMC is reviewing logs but nothing stands out. I would not be surprised to find it to be an issue with our environment. One manager suggested some round robin activity may be occurring with 80% of the resource pool defective. The plugin is a BMC product and we are running 7.6.04. Any ideas? Joe Butera Remedy Administrator Cyber Integration Center Harris IT Services Corporation 139 Tyco Street Harrisonburg, VA 22802 Office Phone: 540-615-2723tel:540-615-2723 Cell Phone: 540-331-1520tel:540-331-1520 _attend WWRUG12 www.wwrug.comhttp://www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG12 www.wwrug.comhttp://www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG12 www.wwrug.comhttp://www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Cyclical Plugin Errors
Yesterday evening we were working a plugin error with BMC. The plugin is used with a vendor form that that displays data from another Remedy instance. Both Remedy instances are up and running fine. The plugin however stopped working with an 8755 error; well, stopped working for the most part. Yesterday I found the plugin will retrieve the data 20% of the time in a rather persistent pattern: 4 misses followed by 1 hit, repeatedly. BMC is reviewing logs but nothing stands out. I would not be surprised to find it to be an issue with our environment. One manager suggested some round robin activity may be occurring with 80% of the resource pool defective. The plugin is a BMC product and we are running 7.6.04. Any ideas? Joe Butera Remedy Administrator Cyber Integration Center Harris IT Services Corporation 139 Tyco Street Harrisonburg, VA 22802 Office Phone: 540-615-2723 Cell Phone: 540-331-1520 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Cyclical Plugin Errors
Is either environment in a server group? Rick On Dec 23, 2011 12:09 PM, Butera, Joseph jbut...@harris.com wrote: ** Yesterday evening we were working a plugin error with BMC. The plugin is used with a vendor form that that displays data from another Remedy instance. Both Remedy instances are up and running fine. The plugin however stopped working with an 8755 error; well, stopped working for the most part. Yesterday I found the plugin will retrieve the data 20% of the time in a rather persistent pattern: 4 misses followed by 1 hit, repeatedly. BMC is reviewing logs but nothing stands out. I would not be surprised to find it to be an issue with our environment. One manager suggested some round robin activity may be occurring with 80% of the resource pool defective. The plugin is a BMC product and we are running 7.6.04. Any ideas? ** ** Joe Butera Remedy Administrator Cyber Integration Center Harris IT Services Corporation 139 Tyco Street Harrisonburg, VA 22802 Office Phone: 540-615-2723 Cell Phone: 540-331-1520 ** ** _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Cyclical Plugin Errors
No. We are running everything on VM's. I forgot to mention that. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Rick Cook Sent: Friday, December 23, 2011 12:11 PM To: arslist@ARSLIST.ORG Subject: Re: Cyclical Plugin Errors ** Is either environment in a server group? Rick On Dec 23, 2011 12:09 PM, Butera, Joseph jbut...@harris.commailto:jbut...@harris.com wrote: ** Yesterday evening we were working a plugin error with BMC. The plugin is used with a vendor form that that displays data from another Remedy instance. Both Remedy instances are up and running fine. The plugin however stopped working with an 8755 error; well, stopped working for the most part. Yesterday I found the plugin will retrieve the data 20% of the time in a rather persistent pattern: 4 misses followed by 1 hit, repeatedly. BMC is reviewing logs but nothing stands out. I would not be surprised to find it to be an issue with our environment. One manager suggested some round robin activity may be occurring with 80% of the resource pool defective. The plugin is a BMC product and we are running 7.6.04. Any ideas? Joe Butera Remedy Administrator Cyber Integration Center Harris IT Services Corporation 139 Tyco Street Harrisonburg, VA 22802 Office Phone: 540-615-2723tel:540-615-2723 Cell Phone: 540-331-1520tel:540-331-1520 _attend WWRUG12 www.wwrug.comhttp://www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Cyclical Plugin Errors
What plugin? What server does it connect to? Dump the network traffic and see what SYN packets are sent and see if it is going to different IP addresses. Do an nslookup from the server for the remote remedy hostname several times; see if if you get the same answer for each nslookup. ARERR 8755: The specified plug-in does not exist. AR System server referenced a plug-in that the plug-in service has not loaded. Is your plugin server crashing? Check the PID to see if a new PID is issued or check the armonitor logs to see if it crashes. Where does the plugin reside (local or remote)? What is the Server-Plugin-Alias line from ar.conf for this plugin? What do the plugin logs show? Axton Grams On Fri, Dec 23, 2011 at 11:20 AM, Butera, Joseph jbut...@harris.com wrote: ** No. We are running everything on VM’s. I forgot to mention that. ** ** *From:* Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] *On Behalf Of *Rick Cook *Sent:* Friday, December 23, 2011 12:11 PM *To:* arslist@ARSLIST.ORG *Subject:* Re: Cyclical Plugin Errors ** ** ** Is either environment in a server group? Rick On Dec 23, 2011 12:09 PM, Butera, Joseph jbut...@harris.com wrote: ** Yesterday evening we were working a plugin error with BMC. The plugin is used with a vendor form that that displays data from another Remedy instance. Both Remedy instances are up and running fine. The plugin however stopped working with an 8755 error; well, stopped working for the most part. Yesterday I found the plugin will retrieve the data 20% of the time in a rather persistent pattern: 4 misses followed by 1 hit, repeatedly. BMC is reviewing logs but nothing stands out. I would not be surprised to find it to be an issue with our environment. One manager suggested some round robin activity may be occurring with 80% of the resource pool defective. The plugin is a BMC product and we are running 7.6.04. Any ideas? Joe Butera Remedy Administrator Cyber Integration Center Harris IT Services Corporation 139 Tyco Street Harrisonburg, VA 22802 Office Phone: 540-615-2723 Cell Phone: 540-331-1520 _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Cyclical Plugin Errors
Axton, The plugin is BMC.CLOUD.ARDBCPLUGIN. The ARMonitor logs shows no indication of the plugin crashing. Neither do the plugin logs. It resides on the ARSystem server (linux.) I don't have the ar.conf file in front of me but it just repeats the plugin name, followed by a server name and port. I'll forward your connection diagnostics. Thanks, From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Axton Sent: Friday, December 23, 2011 12:54 PM To: arslist@ARSLIST.ORG Subject: Re: Cyclical Plugin Errors ** What plugin? What server does it connect to? Dump the network traffic and see what SYN packets are sent and see if it is going to different IP addresses. Do an nslookup from the server for the remote remedy hostname several times; see if if you get the same answer for each nslookup. ARERR 8755: The specified plug-in does not exist. AR System server referenced a plug-in that the plug-in service has not loaded. Is your plugin server crashing? Check the PID to see if a new PID is issued or check the armonitor logs to see if it crashes. Where does the plugin reside (local or remote)? What is the Server-Plugin-Alias line from ar.conf for this plugin? What do the plugin logs show? Axton Grams On Fri, Dec 23, 2011 at 11:20 AM, Butera, Joseph jbut...@harris.commailto:jbut...@harris.com wrote: ** No. We are running everything on VM's. I forgot to mention that. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG] On Behalf Of Rick Cook Sent: Friday, December 23, 2011 12:11 PM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Re: Cyclical Plugin Errors ** Is either environment in a server group? Rick On Dec 23, 2011 12:09 PM, Butera, Joseph jbut...@harris.commailto:jbut...@harris.com wrote: ** Yesterday evening we were working a plugin error with BMC. The plugin is used with a vendor form that that displays data from another Remedy instance. Both Remedy instances are up and running fine. The plugin however stopped working with an 8755 error; well, stopped working for the most part. Yesterday I found the plugin will retrieve the data 20% of the time in a rather persistent pattern: 4 misses followed by 1 hit, repeatedly. BMC is reviewing logs but nothing stands out. I would not be surprised to find it to be an issue with our environment. One manager suggested some round robin activity may be occurring with 80% of the resource pool defective. The plugin is a BMC product and we are running 7.6.04. Any ideas? Joe Butera Remedy Administrator Cyber Integration Center Harris IT Services Corporation 139 Tyco Street Harrisonburg, VA 22802 Office Phone: 540-615-2723tel:540-615-2723 Cell Phone: 540-331-1520tel:540-331-1520 _attend WWRUG12 www.wwrug.comhttp://www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG12 www.wwrug.comhttp://www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG12 www.wwrug.comhttp://www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
