Post Upgrade - Server Information is empty
Hi List We are upgrading our ARS 7.1 to ARS 7.6.04 SP2 , the installer runs fine but we have noticed that most time the server information becomes blank. The services come up and the host id is shown on the license console. But server information remains empty, we have tried restarting ar server as well as ar plugin services. But still the server information remains blank, anyone experience the same issue. ARS 7.1 upgrade to ARS 7.6.04 SP2 DB - Oracle 10.2 OS - Solaris 9 Thanks Jaya ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
Re: Post Upgrade - Server Information is empty
Jaya, I would enable plugin logging through the ar.conf file. it sounds as if the plugin is having issues connecting/communicating. Review all of your plugin server alias lines in the ar.conf as well, to ensure that the server name is correct (short name not FQDN) for all plugins. Additionally, double-check the armonitor.conf to see that the path to java is correct in all the lines. After that, restart the system and dig into the plugin log files to see what is failing. Good luck, Matt From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of jaya munjal Sent: Thursday, July 12, 2012 10:21 AM To: arslist@ARSLIST.ORG Subject: Post Upgrade - Server Information is empty ** Hi List We are upgrading our ARS 7.1 to ARS 7.6.04 SP2 , the installer runs fine but we have noticed that most time the server information becomes blank. The services come up and the host id is shown on the license console. But server information remains empty, we have tried restarting ar server as well as ar plugin services. But still the server information remains blank, anyone experience the same issue. ARS 7.1 upgrade to ARS 7.6.04 SP2 DB - Oracle 10.2 OS - Solaris 9 Thanks Jaya _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
Re: Post Upgrade - Server Information is empty
Jaya, I agree with Matt, I've had this problem before and found the solution through the plugin logs. The problem was that there was stuff on the form that didn't work properly. I corrected by manually re-importing the Server Administration def file from the upgrade and telling it to delete extra fields/views, this cleaned up the form and allowed it to work properly. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of jaya munjal Sent: Thursday, July 12, 2012 9:21 AM To: arslist@ARSLIST.ORG Subject: Post Upgrade - Server Information is empty ** Hi List We are upgrading our ARS 7.1 to ARS 7.6.04 SP2 , the installer runs fine but we have noticed that most time the server information becomes blank. The services come up and the host id is shown on the license console. But server information remains empty, we have tried restarting ar server as well as ar plugin services. But still the server information remains blank, anyone experience the same issue. ARS 7.1 upgrade to ARS 7.6.04 SP2 DB - Oracle 10.2 OS - Solaris 9 Thanks Jaya _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
Re: Post Upgrade - Server Information is empty
Yep. We also had the same issue after upgrade to 7.5 from 7.01. Re-import the Server Administrator forms fixed the problem. On Thu, Jul 12, 2012 at 9:40 AM, Longwing, LJ CTR MDA/IC < lj.longwing@mda.mil> wrote: > Jaya, > I agree with Matt, I've had this problem before and found the solution > through the plugin logs. The problem was that there was stuff on the form > that didn't work properly. I corrected by manually re-importing the Server > Administration def file from the upgrade and telling it to delete extra > fields/views, this cleaned up the form and allowed it to work properly. > > -Original Message- > From: Action Request System discussion list(ARSList) [mailto: > arslist@ARSLIST.ORG] On Behalf Of jaya munjal > Sent: Thursday, July 12, 2012 9:21 AM > To: arslist@ARSLIST.ORG > Subject: Post Upgrade - Server Information is empty > > ** > Hi List > > We are upgrading our ARS 7.1 to ARS 7.6.04 SP2 , the installer runs fine > but we have noticed that most time the server information becomes blank. > The services come up and the host id is shown on the license console. But > server information remains empty, we have tried restarting ar server as > well as ar plugin services. > > But still the server information remains blank, anyone experience the same > issue. > > ARS 7.1 upgrade to ARS 7.6.04 SP2 > > DB - Oracle 10.2 > > OS - Solaris 9 > > Thanks > Jaya > > > _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_ > > > ___ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are" > ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
Re: Post Upgrade - Server Information is empty
Hi List Yes re-importing the serveradmin.def resolved the issue. Thanks for your help regards Jaya From: "Longwing, LJ CTR MDA/IC" To: arslist@ARSLIST.ORG Sent: Thursday, July 12, 2012 10:10 PM Subject: Re: Post Upgrade - Server Information is empty Jaya, I agree with Matt, I've had this problem before and found the solution through the plugin logs. The problem was that there was stuff on the form that didn't work properly. I corrected by manually re-importing the Server Administration def file from the upgrade and telling it to delete extra fields/views, this cleaned up the form and allowed it to work properly. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of jaya munjal Sent: Thursday, July 12, 2012 9:21 AM To: arslist@ARSLIST.ORG Subject: Post Upgrade - Server Information is empty ** Hi List We are upgrading our ARS 7.1 to ARS 7.6.04 SP2 , the installer runs fine but we have noticed that most time the server information becomes blank. The services come up and the host id is shown on the license console. But server information remains empty, we have tried restarting ar server as well as ar plugin services. But still the server information remains blank, anyone experience the same issue. ARS 7.1 upgrade to ARS 7.6.04 SP2 DB - Oracle 10.2 OS - Solaris 9 Thanks Jaya _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are" ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
Re: Post Upgrade - Server Information is empty
I am encountering same issue while running upgrade from v7.1 to v7.6.04. Where do you find this definition file(serveradmin.def) ? On Monday, July 16, 2012 9:51:15 PM UTC-7, jaya munjal wrote: > > ** > Hi List > > Yes re-importing the serveradmin.def resolved the issue. > > Thanks for your help > > regards > Jaya > > -- > *From:* "Longwing, LJ CTR MDA/IC" > > *To:* ars...@arslist.org > *Sent:* Thursday, July 12, 2012 10:10 PM > *Subject:* Re: Post Upgrade - Server Information is empty > > Jaya, > I agree with Matt, I've had this problem before and found the solution > through the plugin logs. The problem was that there was stuff on the form > that didn't work properly. I corrected by manually re-importing the Server > Administration def file from the upgrade and telling it to delete extra > fields/views, this cleaned up the form and allowed it to work properly. > > -Original Message- > From: Action Request System discussion list(ARSList) [mailto: > ars...@arslist.org ] On Behalf Of jaya munjal > Sent: Thursday, July 12, 2012 9:21 AM > To: ars...@arslist.org > Subject: Post Upgrade - Server Information is empty > > ** > Hi List > > We are upgrading our ARS 7.1 to ARS 7.6.04 SP2 , the installer runs fine > but we have noticed that most time the server information becomes blank. > The services come up and the host id is shown on the license console. But > server information remains empty, we have tried restarting ar server as > well as ar plugin services. > > But still the server information remains blank, anyone experience the same > issue. > > ARS 7.1 upgrade to ARS 7.6.04 SP2 > > DB - Oracle 10.2 > > OS - Solaris 9 > > Thanks > Jaya > > > _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_ > > > ___ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are" > > > _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
Re: Post Upgrade - Server Information is empty
You can find it under \Arserver\installforms\en\serveradmin.def From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Raj Sent: Wednesday, August 07, 2013 9:14 PM To: arslist@ARSLIST.ORG Subject: Re: Post Upgrade - Server Information is empty ** I am encountering same issue while running upgrade from v7.1 to v7.6.04. Where do you find this definition file(serveradmin.def) ? On Monday, July 16, 2012 9:51:15 PM UTC-7, jaya munjal wrote: ** Hi List Yes re-importing the serveradmin.def resolved the issue. Thanks for your help regards Jaya From: "Longwing, LJ CTR MDA/IC" > To: ars...@arslist.org Sent: Thursday, July 12, 2012 10:10 PM Subject: Re: Post Upgrade - Server Information is empty Jaya, I agree with Matt, I've had this problem before and found the solution through the plugin logs. The problem was that there was stuff on the form that didn't work properly. I corrected by manually re-importing the Server Administration def file from the upgrade and telling it to delete extra fields/views, this cleaned up the form and allowed it to work properly. -Original Message- From: Action Request System discussion list(ARSList) [mailto:ars...@arslist.org] On Behalf Of jaya munjal Sent: Thursday, July 12, 2012 9:21 AM To: ars...@arslist.org Subject: Post Upgrade - Server Information is empty ** Hi List We are upgrading our ARS 7.1 to ARS 7.6.04 SP2 , the installer runs fine but we have noticed that most time the server information becomes blank. The services come up and the host id is shown on the license console. But server information remains empty, we have tried restarting ar server as well as ar plugin services. But still the server information remains blank, anyone experience the same issue. ARS 7.1 upgrade to ARS 7.6.04 SP2 DB - Oracle 10.2 OS - Solaris 9 Thanks Jaya _attend WWRUG12 www.wwrug.com<http://www.wwrug.com/> ARSlist: "Where the Answers Are"_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org<http://www.arslist.org/> attend wwrug12 www.wwrug12.com<http://www.wwrug12.com/> ARSList: "Where the Answers Are" _attend WWRUG12 www.wwrug.com<http://www.wwrug.com> ARSlist: "Where the Answers Are"_ _ARSlist: "Where the Answers Are" and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
Re: Post Upgrade - Server Information is empty
Thanks a bunch, got it. On Wednesday, August 7, 2013 8:50:51 AM UTC-7, Hullule, Kiran wrote: > > ** > > You can find it under > \Arserver\installforms\en\serveradmin.def > > > > > > > > *From:* Action Request System discussion list(ARSList) [mailto: > ars...@arslist.org ] *On Behalf Of *Raj > *Sent:* Wednesday, August 07, 2013 9:14 PM > *To:* ars...@arslist.org > *Subject:* Re: Post Upgrade - Server Information is empty > > > > ** I am encountering same issue while running upgrade from v7.1 to v7.6.04. > > Where do you find this definition file(serveradmin.def) ? > > On Monday, July 16, 2012 9:51:15 PM UTC-7, jaya munjal wrote: > > ** > > Hi List > > > > Yes re-importing the serveradmin.def resolved the issue. > > > > Thanks for your help > > > > regards > > Jaya > > > -- > > *From:* "Longwing, LJ CTR MDA/IC" > *To:* ars...@arslist.org > *Sent:* Thursday, July 12, 2012 10:10 PM > *Subject:* Re: Post Upgrade - Server Information is empty > > > Jaya, > I agree with Matt, I've had this problem before and found the solution > through the plugin logs. The problem was that there was stuff on the form > that didn't work properly. I corrected by manually re-importing the Server > Administration def file from the upgrade and telling it to delete extra > fields/views, this cleaned up the form and allowed it to work properly. > > -Original Message----- > From: Action Request System discussion list(ARSList) [mailto: > ars...@arslist.org] On Behalf Of jaya munjal > Sent: Thursday, July 12, 2012 9:21 AM > To: ars...@arslist.org > Subject: Post Upgrade - Server Information is empty > > ** > Hi List > > We are upgrading our ARS 7.1 to ARS 7.6.04 SP2 , the installer runs fine > but we have noticed that most time the server information becomes blank. > The services come up and the host id is shown on the license console. But > server information remains empty, we have tried restarting ar server as > well as ar plugin services. > > But still the server information remains blank, anyone experience the same > issue. > > ARS 7.1 upgrade to ARS 7.6.04 SP2 > > DB - Oracle 10.2 > > OS - Solaris 9 > > Thanks > Jaya > > > _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_ > > > ___ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are" > > _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_ > > _ARSlist: "Where the Answers Are" and have been for 20 years_ > _ARSlist: "Where the Answers Are" and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
Re: Post Upgrade - Server Information is empty
Do I import using Developer Studio? Also, looks like it includes def of lot of forms, any chance importing this could cause to lose customizations we have? Where can I find more information on this def file... ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
Re: Post Upgrade - Server Information is empty
This will not cause any lost in customization. As this is oob object and we don’t expect any customization on it. From: Raj [mailto:ravi6...@gmail.com] Sent: Wednesday, August 07, 2013 10:04 PM To: arsl...@googlegroups.com Cc: arslist@ARSLIST.ORG; arslist@ARSLIST.ORG; Hullule, Kiran Subject: Re: Post Upgrade - Server Information is empty Do I import using Developer Studio? Also, looks like it includes def of lot of forms, any chance importing this could cause to lose customizations we have? Where can I find more information on this def file... ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
Re: Post Upgrade - Server Information is empty
Please have a check on remedy plugins and java process are loaded properly. If not, that could make the server information empty once the server is up. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Hullule, Kiran Sent: Thursday, August 08, 2013 12:40 PM To: arslist@ARSLIST.ORG Subject: Re: Post Upgrade - Server Information is empty ** This will not cause any lost in customization. As this is oob object and we don’t expect any customization on it. From: Raj [mailto:ravi6...@gmail.com] Sent: Wednesday, August 07, 2013 10:04 PM To: arsl...@googlegroups.com<mailto:arsl...@googlegroups.com> Cc: arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG>; arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG>; Hullule, Kiran Subject: Re: Post Upgrade - Server Information is empty Do I import using Developer Studio? Also, looks like it includes def of lot of forms, any chance importing this could cause to lose customizations we have? Where can I find more information on this def file... _ARSlist: "Where the Answers Are" and have been for 20 years_ Please do not print this email unless it is absolutely necessary. The information contained in this electronic message and any attachments to this message are intended for the exclusive use of the addressee(s) and may contain proprietary, confidential or privileged information. If you are not the intended recipient, you should not disseminate, distribute or copy this e-mail. Please notify the sender immediately and destroy all copies of this message and any attachments. WARNING: Computer viruses can be transmitted via email. The recipient should check this email and any attachments for the presence of viruses. The company accepts no liability for any damage caused by any virus transmitted by this email. www.wipro.com ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
Re: Post Upgrade - Server Information is empty
When creating workflow for a form that has a “'z1D Action” field, are the actions predefined somewhere in the system or can I just put my own word in the qualification and if the 'z1D Action' = “MyWord” the workflow will fire? Thanks! ITSM 7.6.04 SP2 ARS 7.6.04 SP3 Oracle 11.2.0.3.0 - 64bit Production Win 2008 Server Claire Sanford Information Systems Division Memorial Hermann Healthcare System claire.sanf...@memorialhermann.org ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
OT (kind of): Post Upgrade - Server Information is empty
Matt, You stated that the server name on the plugin configurations should be short name and not FQDN. What's the reason for recommending that? I am asking purely for knowledge. Thanks :) On Thu, Jul 12, 2012 at 11:57 AM, Matt Reinfeldt wrote: > ** > > Jaya, > > ** ** > > I would enable plugin logging through the ar.conf file… it sounds as if > the plugin is having issues connecting/communicating. Review all of your > plugin server alias lines in the ar.conf as well, to ensure that the server > name is correct (short name not FQDN) for all plugins. Additionally, > double-check the armonitor.conf to see that the path to java is correct in > all the lines. After that, restart the system and dig into the plugin log > files to see what is failing. > > ** ** > > Good luck, > > ** ** > > Matt > > ** ** > > *From:* Action Request System discussion list(ARSList) [mailto: > arslist@ARSLIST.ORG] *On Behalf Of *jaya munjal > *Sent:* Thursday, July 12, 2012 10:21 AM > *To:* arslist@ARSLIST.ORG > *Subject:* Post Upgrade - Server Information is empty > > ** ** > > ** > > Hi List > > ** ** > > We are upgrading our ARS 7.1 to ARS 7.6.04 SP2 , the installer runs fine > but we have noticed that most time the server information becomes blank. > The services come up and the host id is shown on the license console. But > server information remains empty, we have tried restarting ar server as > well as ar plugin services. > > ** ** > > But still the server information remains blank, anyone experience the same > issue. > > ** ** > > ARS 7.1 upgrade to ARS 7.6.04 SP2 > > DB - Oracle 10.2 > > OS - Solaris 9 > > ** ** > > Thanks > > Jaya > > ** ** > > _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_ > _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_ > -- *Tauf Chowdhury * ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
Re: OT (kind of): Post Upgrade - Server Information is empty
Tauf, Sorry for the delayed response. I was travelling yesterday. So, I've been banging my head trying to remember where I saw this, and I haven't been able to dig it up. The issue stems from the way that Remedy takes the hostname and determines the domain and plugs the two together. So, in the past, I've seen places where you'll see in the logs something like, "Failure to connect to hostname.domain.name.domain.name". What my group has started doing is ensuring that the following values are set properly, and then using the hostname (shortname) in the Plugin-Server-Alias value. Server-Name: Server-Connect-Name: Both of the following KBs reference the issue/solution as well. KA316519, KA338903 Hope that helps! Matt From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Tauf Chowdhury Sent: Thursday, July 12, 2012 11:36 AM To: arslist@ARSLIST.ORG Subject: OT (kind of): Post Upgrade - Server Information is empty ** Matt, You stated that the server name on the plugin configurations should be short name and not FQDN. What's the reason for recommending that? I am asking purely for knowledge. Thanks :) On Thu, Jul 12, 2012 at 11:57 AM, Matt Reinfeldt wrote: ** Jaya, I would enable plugin logging through the ar.conf file. it sounds as if the plugin is having issues connecting/communicating. Review all of your plugin server alias lines in the ar.conf as well, to ensure that the server name is correct (short name not FQDN) for all plugins. Additionally, double-check the armonitor.conf to see that the path to java is correct in all the lines. After that, restart the system and dig into the plugin log files to see what is failing. Good luck, Matt From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of jaya munjal Sent: Thursday, July 12, 2012 10:21 AM To: arslist@ARSLIST.ORG Subject: Post Upgrade - Server Information is empty ** Hi List We are upgrading our ARS 7.1 to ARS 7.6.04 SP2 , the installer runs fine but we have noticed that most time the server information becomes blank. The services come up and the host id is shown on the license console. But server information remains empty, we have tried restarting ar server as well as ar plugin services. But still the server information remains blank, anyone experience the same issue. ARS 7.1 upgrade to ARS 7.6.04 SP2 DB - Oracle 10.2 OS - Solaris 9 Thanks Jaya _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_ _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_ -- Tauf Chowdhury _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
Re: OT (kind of): Post Upgrade - Server Information is empty
Yesand I thought I would pass on a config parameter I found yesterdayin the ar.cfg (ar.conf) you can specify 'Domain-Name' (not sure what version this was introduced, I'm reading 7.5 docs) that allows you to specify a domain name instead of allowing Remedy to pull it from the NIC (or wherever it gets it)handy :) -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Matt Reinfeldt Sent: Friday, July 13, 2012 8:45 AM To: arslist@ARSLIST.ORG Subject: Re: OT (kind of): Post Upgrade - Server Information is empty ** Tauf, Sorry for the delayed response... I was travelling yesterday. So, I've been banging my head trying to remember where I saw this, and I haven't been able to dig it up. The issue stems from the way that Remedy takes the hostname and determines the domain and plugs the two together. So, in the past, I've seen places where you'll see in the logs something like, "Failure to connect to hostname.domain.name.domain.name". What my group has started doing is ensuring that the following values are set properly, and then using the hostname (shortname) in the Plugin-Server-Alias value. Server-Name: Server-Connect-Name: Both of the following KBs reference the issue/solution as well... KA316519, KA338903 Hope that helps! Matt From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Tauf Chowdhury Sent: Thursday, July 12, 2012 11:36 AM To: arslist@ARSLIST.ORG Subject: OT (kind of): Post Upgrade - Server Information is empty ** Matt, You stated that the server name on the plugin configurations should be short name and not FQDN. What's the reason for recommending that? I am asking purely for knowledge. Thanks :) On Thu, Jul 12, 2012 at 11:57 AM, Matt Reinfeldt wrote: ** Jaya, I would enable plugin logging through the ar.conf file... it sounds as if the plugin is having issues connecting/communicating. Review all of your plugin server alias lines in the ar.conf as well, to ensure that the server name is correct (short name not FQDN) for all plugins. Additionally, double-check the armonitor.conf to see that the path to java is correct in all the lines. After that, restart the system and dig into the plugin log files to see what is failing. Good luck, Matt From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of jaya munjal Sent: Thursday, July 12, 2012 10:21 AM To: arslist@ARSLIST.ORG Subject: Post Upgrade - Server Information is empty ** Hi List We are upgrading our ARS 7.1 to ARS 7.6.04 SP2 , the installer runs fine but we have noticed that most time the server information becomes blank. The services come up and the host id is shown on the license console. But server information remains empty, we have tried restarting ar server as well as ar plugin services. But still the server information remains blank, anyone experience the same issue. ARS 7.1 upgrade to ARS 7.6.04 SP2 DB - Oracle 10.2 OS - Solaris 9 Thanks Jaya _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_ _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_ -- Tauf Chowdhury _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_ _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"