Re: Question: Permission Issues with Infrastructure Change Management 7.x
Lisa, You may be right, we are currently testing Remedy 7 in a lab/development environment and are using 30-day trial licenses until we get within a month of deployment so that we can upgrade and apply our 6x licenses to the 7x environment. I just renewed the AR Server 30-day trial license which could be what is causing the issue. I think I am going to have to delete all of my test users, delete all of the licenses and start over. Thanks for the information. From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Lisa Westerfield Sent: Friday, June 13, 2008 4:56 PM To: arslist@ARSLIST.ORG Subject: Re: Question: Permission Issues with Infrastructure Change Management 7.x ** I have seen something similar when 1)we ran out of float licenses, 2)the ARS permissions were Read, 3)the EA chaining order was incorrect, 4)the User/People forms were out of synch, or 5)the license was not being applied to the user appropriately 1 2: It sounds as though you have these covered. 3: If you are authenticating, check this setting in the server information AR Administration Console/System/General/Server Information/EA tab 4: The best way to check #4 is to delete the People record, and completely re-add the person. Then check the licensing details on both the people and user forms. 5. Check the license that is being applied to that user when they log in. AR Administration Console/Application/'Users/Groups/Roles'/License Review Hope that helps, LisaD From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Bilinski, John Sent: Friday, June 13, 2008 11:15 AM To: arslist@ARSLIST.ORG Subject: Question: Permission Issues with Infrastructure Change Management 7.x ** I am running into some permission issues while I am testing Change Management 7x. For example I created a user chgmanager. This user has is in the proper support groups and has the proper functional roles as a Change Manager and Change Assignee. But when I open certain change Requests I am getting this error: ARERR [332] You do not have write access (at create time) to field : 179 ARERR [333] You have no access to field : 7 then a second error: ARERR [313] Data types are not appropriate for relational operation: Field ID:7 is The Status* field but I cannot find 179. What makes me confused is that the Status* field is General Access. What gives? Also when I go to another existing Change Request to update it when I save the change it gives me this error: ARERR [330] You do not have write access to field : Address Here are the Permission groups my chgmanager user belongs to: Asset Viewer Infrastructure Change User (Fixed) Contact Location Admin Contact organization Admin Contact People User DSL Viewer AR Permissions: Floating AR User License. Access Restrictions: Unrestricted Access Has anyone seen these permission errors before? Is there a white paper on Access controls for ITSM that gives the low-down on permissions and access? Thanks. John Bilinski Operations Services Staff JCON Help Desk 202-305-3202 __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ http://www.bmc.com/userworld/ TuringSMI is a Platinum Sponsor of both BMC UserWorld Events Email Disclaimer This email has been sent from the TuringSMI Group This message is subject to and does not create or vary any contractual relationship between TuringSMI, SMI Technologies, SMI Telco, its subsidiaries or affiliates and you. Internet communications are not secure and therefore the TuringSMI Group does not accept any legal responsibility for the contents of this message. Any views or opinions expressed are those of the author. This message is intended for the addressee(s) only and its contents and any attached files are strictly confidential. If you have received it in error, please contact the sender on the number above. __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Question: Permission Issues with Infrastructure Change Management 7.x
I am running into some permission issues while I am testing Change Management 7x. For example I created a user chgmanager. This user has is in the proper support groups and has the proper functional roles as a Change Manager and Change Assignee. But when I open certain change Requests I am getting this error: ARERR [332] You do not have write access (at create time) to field : 179 ARERR [333] You have no access to field : 7 then a second error: ARERR [313] Data types are not appropriate for relational operation: Field ID:7 is The Status* field but I cannot find 179. What makes me confused is that the Status* field is General Access. What gives? Also when I go to another existing Change Request to update it when I save the change it gives me this error: ARERR [330] You do not have write access to field : Address Here are the Permission groups my chgmanager user belongs to: Asset Viewer Infrastructure Change User (Fixed) Contact Location Admin Contact organization Admin Contact People User DSL Viewer AR Permissions: Floating AR User License. Access Restrictions: Unrestricted Access Has anyone seen these permission errors before? Is there a white paper on Access controls for ITSM that gives the low-down on permissions and access? Thanks. John Bilinski Operations Services Staff JCON Help Desk 202-305-3202 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Question: Permission Issues with Infrastructure Change Management 7.x
Just out of curiosity (I have not started the process of configuring Change Management on our system yet - was too busy getting IM, SLM, RKM, and Kinetic Request implemented, and still have PM to go), are you on patch 007 of the ITSM 7 application? Patch 007 consisted _primarily_ of fixes to Change Management, so I would not want to even attempt to configure and test it at a lower patch level. Christopher Strauss, Ph.D. Call Tracking Administration Manager University of North Texas Computing IT Center http://itsm.unt.edu/ http://itsm.unt.edu/ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Bilinski, John Sent: Friday, June 13, 2008 11:15 AM To: arslist@ARSLIST.ORG Subject: Question: Permission Issues with Infrastructure Change Management 7.x ** I am running into some permission issues while I am testing Change Management 7x. For example I created a user chgmanager. This user has is in the proper support groups and has the proper functional roles as a Change Manager and Change Assignee. But when I open certain change Requests I am getting this error: ARERR [332] You do not have write access (at create time) to field : 179 ARERR [333] You have no access to field : 7 then a second error: ARERR [313] Data types are not appropriate for relational operation: Field ID:7 is The Status* field but I cannot find 179. What makes me confused is that the Status* field is General Access. What gives? Also when I go to another existing Change Request to update it when I save the change it gives me this error: ARERR [330] You do not have write access to field : Address Here are the Permission groups my chgmanager user belongs to: Asset Viewer Infrastructure Change User (Fixed) Contact Location Admin Contact organization Admin Contact People User DSL Viewer AR Permissions: Floating AR User License. Access Restrictions: Unrestricted Access Has anyone seen these permission errors before? Is there a white paper on Access controls for ITSM that gives the low-down on permissions and access? Thanks. John Bilinski Operations Services Staff JCON Help Desk 202-305-3202 __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Question: Permission Issues with Infrastructure Change Management 7.x
I know this much, that I am on Change Management v7.0.3. As for the patch level, that is a little tricky because I had an issue that I discovered when I tried to install the data Management Tool where the Data Management Tool installer could not find the patch level of any of my ITSM installed applications. I called Remedy Support and they were like don't worry about it and sent me a shared properties record to import into the Share Application Properties form so the installer would read patch level 6. Because of this I can't really tell you what patch I am on. Are you suggesting to download the Change management patch 7? I thought it was only on patch 6? These error are not good because I know how the Permissions structures are in Change 7 and these error just don't make sense. I will download and try to install it unless you have run into permission errors on Incident or Problem that are like this? Thanks. From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of strauss Sent: Friday, June 13, 2008 12:33 PM To: arslist@ARSLIST.ORG Subject: Re: Question: Permission Issues with Infrastructure Change Management 7.x ** Just out of curiosity (I have not started the process of configuring Change Management on our system yet - was too busy getting IM, SLM, RKM, and Kinetic Request implemented, and still have PM to go), are you on patch 007 of the ITSM 7 application? Patch 007 consisted _primarily_ of fixes to Change Management, so I would not want to even attempt to configure and test it at a lower patch level. Christopher Strauss, Ph.D. Call Tracking Administration Manager University of North Texas Computing IT Center http://itsm.unt.edu/ http://itsm.unt.edu/ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Bilinski, John Sent: Friday, June 13, 2008 11:15 AM To: arslist@ARSLIST.ORG Subject: Question: Permission Issues with Infrastructure Change Management 7.x ** I am running into some permission issues while I am testing Change Management 7x. For example I created a user chgmanager. This user has is in the proper support groups and has the proper functional roles as a Change Manager and Change Assignee. But when I open certain change Requests I am getting this error: ARERR [332] You do not have write access (at create time) to field : 179 ARERR [333] You have no access to field : 7 then a second error: ARERR [313] Data types are not appropriate for relational operation: Field ID:7 is The Status* field but I cannot find 179. What makes me confused is that the Status* field is General Access. What gives? Also when I go to another existing Change Request to update it when I save the change it gives me this error: ARERR [330] You do not have write access to field : Address Here are the Permission groups my chgmanager user belongs to: Asset Viewer Infrastructure Change User (Fixed) Contact Location Admin Contact organization Admin Contact People User DSL Viewer AR Permissions: Floating AR User License. Access Restrictions: Unrestricted Access Has anyone seen these permission errors before? Is there a white paper on Access controls for ITSM that gives the low-down on permissions and access? Thanks. John Bilinski Operations Services Staff JCON Help Desk 202-305-3202 __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Question: Permission Issues with Infrastructure Change Management 7.x
I would definitely download and install patch 007 to ITSM 7.0.03 - ON DEVELOPMENT FIRST, and make sure that it does not affect anything that you have in production, or circumvent any customizations. I came up with pages of post-patch 007 actions that I had to perform, where patch 007 had reactivated workflow that I had disabled and replaced with custom, or updated disabled workflow so that I had to carry that update into my custom objects. It also wiped out Incident Patch 9002, so I had all of that ready in a post-patch action checklist when I applied 007 to the production server. I can hardly wait to do that all again at the end of the month or in July, after patch 008 comes out. I have had some permission errors on the Problem Investigation module, specifically Known Errors, but these may have been resolved by adding a global assignment rule for Problem Management. Most of these applications require a LOT of configuration, not all of it documented, before they work at all. As I said, I have yet to put my toes in the water on Change Management... it's coiled up on my server like a water moccasin, waiting to strike. BTW, I haven't heard anyone else chime in with patch 007 to Change Management fixed my problem(s), so I don't know if any sites have applied it and seen improvement. Christopher Strauss, Ph.D. Call Tracking Administration Manager University of North Texas Computing IT Center http://itsm.unt.edu/ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Bilinski, John Sent: Friday, June 13, 2008 11:47 AM To: arslist@ARSLIST.ORG Subject: Re: Question: Permission Issues with Infrastructure Change Management 7.x ** I know this much, that I am on Change Management v7.0.3. As for the patch level, that is a little tricky because I had an issue that I discovered when I tried to install the data Management Tool where the Data Management Tool installer could not find the patch level of any of my ITSM installed applications. I called Remedy Support and they were like don't worry about it and sent me a shared properties record to import into the Share Application Properties form so the installer would read patch level 6. Because of this I can't really tell you what patch I am on. Are you suggesting to download the Change management patch 7? I thought it was only on patch 6? These error are not good because I know how the Permissions structures are in Change 7 and these error just don't make sense. I will download and try to install it unless you have run into permission errors on Incident or Problem that are like this? Thanks. _ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of strauss Sent: Friday, June 13, 2008 12:33 PM To: arslist@ARSLIST.ORG Subject: Re: Question: Permission Issues with Infrastructure Change Management 7.x ** Just out of curiosity (I have not started the process of configuring Change Management on our system yet - was too busy getting IM, SLM, RKM, and Kinetic Request implemented, and still have PM to go), are you on patch 007 of the ITSM 7 application? Patch 007 consisted _primarily_ of fixes to Change Management, so I would not want to even attempt to configure and test it at a lower patch level. Christopher Strauss, Ph.D. Call Tracking Administration Manager University of North Texas Computing IT Center http://itsm.unt.edu/ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Bilinski, John Sent: Friday, June 13, 2008 11:15 AM To: arslist@ARSLIST.ORG Subject: Question: Permission Issues with Infrastructure Change Management 7.x ** I am running into some permission issues while I am testing Change Management 7x. For example I created a user chgmanager. This user has is in the proper support groups and has the proper functional roles as a Change Manager and Change Assignee. But when I open certain change Requests I am getting this error: ARERR [332] You do not have write access (at create time) to field : 179 ARERR [333] You have no access to field : 7 then a second error: ARERR [313] Data types are not appropriate for relational operation: Field ID:7 is The Status* field but I cannot find 179. What makes me confused is that the Status* field is General Access. What gives? Also when I go to another existing Change Request to update it when I save the change it gives me this error: ARERR [330] You do not have write access to field : Address Here are the Permission groups my chgmanager user belongs to: Asset Viewer Infrastructure Change User (Fixed) Contact Location Admin Contact organization Admin Contact People User DSL Viewer AR Permissions: Floating AR User License. Access Restrictions: Unrestricted Access Has anyone seen these permission errors before? Is there a white paper on Access controls for ITSM that gives the low-down on permissions and access? Thanks. John
Re: Question: Permission Issues with Infrastructure Change Management 7.x
I have seen something similar when 1)we ran out of float licenses, 2)the ARS permissions were Read, 3)the EA chaining order was incorrect, 4)the User/People forms were out of synch, or 5)the license was not being applied to the user appropriately 1 2: It sounds as though you have these covered. 3: If you are authenticating, check this setting in the server information AR Administration Console/System/General/Server Information/EA tab 4: The best way to check #4 is to delete the People record, and completely re-add the person. Then check the licensing details on both the people and user forms. 5. Check the license that is being applied to that user when they log in. AR Administration Console/Application/'Users/Groups/Roles'/License Review Hope that helps, LisaD From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Bilinski, John Sent: Friday, June 13, 2008 11:15 AM To: arslist@ARSLIST.ORG Subject: Question: Permission Issues with Infrastructure Change Management 7.x ** I am running into some permission issues while I am testing Change Management 7x. For example I created a user chgmanager. This user has is in the proper support groups and has the proper functional roles as a Change Manager and Change Assignee. But when I open certain change Requests I am getting this error: ARERR [332] You do not have write access (at create time) to field : 179 ARERR [333] You have no access to field : 7 then a second error: ARERR [313] Data types are not appropriate for relational operation: Field ID:7 is The Status* field but I cannot find 179. What makes me confused is that the Status* field is General Access. What gives? Also when I go to another existing Change Request to update it when I save the change it gives me this error: ARERR [330] You do not have write access to field : Address Here are the Permission groups my chgmanager user belongs to: Asset Viewer Infrastructure Change User (Fixed) Contact Location Admin Contact organization Admin Contact People User DSL Viewer AR Permissions: Floating AR User License. Access Restrictions: Unrestricted Access Has anyone seen these permission errors before? Is there a white paper on Access controls for ITSM that gives the low-down on permissions and access? Thanks. John Bilinski Operations Services Staff JCON Help Desk 202-305-3202 __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ This message is subject to and does not create or vary any contractual relationship between TuringSMI, SMI Technologies, SMI Telco, its subsidiaries or affiliates and you. Internet communications are not secure and therefore the TuringSMI Group does not accept any legal responsibility for the contents of this message. Any views or opinions expressed are those of the author. This message is intended for the addressee(s) only and its contents and any attached files are strictly confidential. If you have received it in error, please contact the sender on the number above. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
