Re: "Copy to New" functionality for Mid-Tier

[Decou, Candace M]

Well there is sort of a Copy to New function, but I believe it depends
on where you are.  So, for example, if you open a Change Request or an
Incident, in the left-hand navigation bar you can go to Functions and
select 'Copy Change', etc..  I don't think it's readily available for
all forms though, just the primary forms but I haven't really looked
much.  If I need to do lots of that, I just use thick client.

Hope this helps.

:-)

 

Candace DeCou

DOI Remedy Systems Analyst 
Verizon Business 
Office:  (408) 371-1112

Email: [EMAIL PROTECTED]
  

 

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From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Tournier, Pascal
Sent: Monday, June 30, 2008 4:06 AM
To: arslist@ARSLIST.ORG
Subject: "Copy to New" functionality for Mid-Tier

 

Hi,

 

We have recently migrated to Remedy ARS version 7.0.1 and wanted to go
to the Web access interface via Mid-tier. So currently we are using the
User tool and the Web interface to access our forms... I have noticed
that the "Copy to New" functionality that we have in the User tool (edit
-> Copy to New) doesn't exist for the Web.

 

Is there one easy way to produce this functionality via the workflow
like adding a button.. I know that I can create a Active Link with a
open windows associated but the problem is that will then have to match
each fields one aftzer the other which is really time consuming by
knowing that we have more than 100 fields for some schema or is there at
least the possibility to match all fields directly.. furthermore I will
then need also to create such AL for each schema and we have more than
50 schemas... 

 

So I'm really looking for a easier solution... the better will be to
have this Copy to New functionality also integrated for the Web... Is
there any plan to do so ?

 

Thanks

Regards

 

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Re: "Copy to New" functionality for Mid-Tier

[Carey Matthew Black]

Jason,

That would only return values that were saved to the DB before the
window was opened. So if the user had changed a fields value and not
saved the change before clicking the new button then the old value
would be on the window that is opened instead of the new value.

Pascal,

I think the whole process can be simplified by having the new button
open a dialog and pass in the field values that should be moved
forward.Yes that means you have to maintain that mapping, but there
likely are some fields that need to not be passed forward and others
that need new values. ( Like any field that identifies who created the
record. Or other things like GUID values etc...) So I think it
somewhat unavoidable to maintain that map anyway.

However, If you map one field, then export the Active Link in an XML
file I think you will find that you can manually edit them easily to
map to the the maps easy enough.

HTH.

-- 
Carey Matthew Black
Remedy Skilled Professional (RSP)
ARS = Action Request System(Remedy)

Love, then teach
Solution = People + Process + Tools
Fast, Accurate, Cheap Pick two.


On Mon, Jun 30, 2008 at 7:35 AM, Jason <[EMAIL PROTECTED]> wrote:
> **
> Add a button and a display only field to your form (ztmpCopyToNew)
> Create an active link for the button with an open window action. Push the
> Request ID and set the 'ztmpCopyToNew' = "Yes"
> Create an active link to run on Open/Display when 'ztmpCopyToNew' = "Yes"
> AND 'Request ID' != $NULL$
> 1st action: Set field where 'Request ID' = $Request ID$ Set
> all matching ID's
> 2nd action: Set Request ID, Time fields, etc...  to $NULL$
>
>
> Good luck
> Jason Bess
> 
> From: Action Request System discussion list(ARSList)
> [mailto:[EMAIL PROTECTED] On Behalf Of Tournier, Pascal
> Sent: Monday, June 30, 2008 7:06 AM
> To: arslist@ARSLIST.ORG
> Subject: "Copy to New" functionality for Mid-Tier
>
> **
>
> Hi,
>
>
>
> We have recently migrated to Remedy ARS version 7.0.1 and wanted to go to
> the Web access interface via Mid-tier. So currently we are using the User
> tool and the Web interface to access our forms… I have noticed that the
> "Copy to New" functionality that we have in the User tool (edit -> Copy to
> New) doesn't exist for the Web.
>
>
>
> Is there one easy way to produce this functionality via the workflow like
> adding a button.. I know that I can create a Active Link with a open windows
> associated but the problem is that will then have to match each fields one
> aftzer the other which is really time consuming by knowing that we have more
> than 100 fields for some schema or is there at least the possibility to
> match all fields directly.. furthermore I will then need also to create such
> AL for each schema and we have more than 50 schemas…
>
>
>
> So I'm really looking for a easier solution… the better will be to have this
> Copy to New functionality also integrated for the Web… Is there any plan to
> do so ?
>
>
>
> Thanks
>
> Regards

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Re: "Copy to New" functionality for Mid-Tier

[Jason]

Add a button and a display only field to your form (ztmpCopyToNew)
Create an active link for the button with an open window action. Push the
Request ID and set the 'ztmpCopyToNew' = "Yes"
Create an active link to run on Open/Display when 'ztmpCopyToNew' = "Yes"
AND 'Request ID' != $NULL$
1st action: Set field where 'Request ID' = $Request ID$ Set
all matching ID's
2nd action: Set Request ID, Time fields, etc...  to $NULL$
 
 
Good luck
Jason Bess

  _  

From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Tournier, Pascal
Sent: Monday, June 30, 2008 7:06 AM
To: arslist@ARSLIST.ORG
Subject: "Copy to New" functionality for Mid-Tier


** 

Hi,

 

We have recently migrated to Remedy ARS version 7.0.1 and wanted to go to
the Web access interface via Mid-tier. So currently we are using the User
tool and the Web interface to access our forms. I have noticed that the
"Copy to New" functionality that we have in the User tool (edit -> Copy to
New) doesn't exist for the Web.

 

Is there one easy way to produce this functionality via the workflow like
adding a button.. I know that I can create a Active Link with a open windows
associated but the problem is that will then have to match each fields one
aftzer the other which is really time consuming by knowing that we have more
than 100 fields for some schema or is there at least the possibility to
match all fields directly.. furthermore I will then need also to create such
AL for each schema and we have more than 50 schemas. 

 

So I'm really looking for a easier solution. the better will be to have this
Copy to New functionality also integrated for the Web. Is there any plan to
do so ?

 

Thanks

Regards

 

__Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
html___ 

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