Well there is sort of a Copy to New function, but I believe it depends
on where you are.  So, for example, if you open a Change Request or an
Incident, in the left-hand navigation bar you can go to Functions and
select 'Copy Change', etc..  I don't think it's readily available for
all forms though, just the primary forms but I haven't really looked
much.  If I need to do lots of that, I just use thick client.

Hope this helps.

:-)

 

Candace DeCou

DOI Remedy Systems Analyst 
Verizon Business 
Office:  (408) 371-1112

Email: [EMAIL PROTECTED]
<mailto:[EMAIL PROTECTED]>  

 

Verizon Business - global capability, personal accountability. 

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________________________________

From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Tournier, Pascal
Sent: Monday, June 30, 2008 4:06 AM
To: arslist@ARSLIST.ORG
Subject: "Copy to New" functionality for Mid-Tier

 

Hi,

 

We have recently migrated to Remedy ARS version 7.0.1 and wanted to go
to the Web access interface via Mid-tier. So currently we are using the
User tool and the Web interface to access our forms... I have noticed
that the "Copy to New" functionality that we have in the User tool (edit
-> Copy to New) doesn't exist for the Web.

 

Is there one easy way to produce this functionality via the workflow
like adding a button.. I know that I can create a Active Link with a
open windows associated but the problem is that will then have to match
each fields one aftzer the other which is really time consuming by
knowing that we have more than 100 fields for some schema or is there at
least the possibility to match all fields directly.. furthermore I will
then need also to create such AL for each schema and we have more than
50 schemas... 

 

So I'm really looking for a easier solution... the better will be to
have this Copy to New functionality also integrated for the Web... Is
there any plan to do so ?

 

Thanks

Regards

 

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