Jason, That would only return values that were saved to the DB before the window was opened. So if the user had changed a fields value and not saved the change before clicking the new button then the old value would be on the window that is opened instead of the new value.
Pascal, I think the whole process can be simplified by having the new button open a dialog and pass in the field values that should be moved forward.Yes that means you have to maintain that mapping, but there likely are some fields that need to not be passed forward and others that need new values. ( Like any field that identifies who created the record. Or other things like GUID values etc...) So I think it somewhat unavoidable to maintain that map anyway. However, If you map one field, then export the Active Link in an XML file I think you will find that you can manually edit them easily to map to the the maps easy enough. HTH. -- Carey Matthew Black Remedy Skilled Professional (RSP) ARS = Action Request System(Remedy) Love, then teach Solution = People + Process + Tools Fast, Accurate, Cheap.... Pick two. On Mon, Jun 30, 2008 at 7:35 AM, Jason <[EMAIL PROTECTED]> wrote: > ** > Add a button and a display only field to your form (ztmpCopyToNew) > Create an active link for the button with an open window action. Push the > Request ID and set the 'ztmpCopyToNew' = "Yes" > Create an active link to run on Open/Display when 'ztmpCopyToNew' = "Yes" > AND 'Request ID' != $NULL$ > 1st action: Set field where 'Request ID' = $Request ID$ Set > all matching ID's > 2nd action: Set Request ID, Time fields, etc... to $NULL$ > > > Good luck > Jason Bess > ________________________________ > From: Action Request System discussion list(ARSList) > [mailto:[EMAIL PROTECTED] On Behalf Of Tournier, Pascal > Sent: Monday, June 30, 2008 7:06 AM > To: arslist@ARSLIST.ORG > Subject: "Copy to New" functionality for Mid-Tier > > ** > > Hi, > > > > We have recently migrated to Remedy ARS version 7.0.1 and wanted to go to > the Web access interface via Mid-tier. So currently we are using the User > tool and the Web interface to access our forms… I have noticed that the > "Copy to New" functionality that we have in the User tool (edit -> Copy to > New) doesn't exist for the Web. > > > > Is there one easy way to produce this functionality via the workflow like > adding a button.. I know that I can create a Active Link with a open windows > associated but the problem is that will then have to match each fields one > aftzer the other which is really time consuming by knowing that we have more > than 100 fields for some schema or is there at least the possibility to > match all fields directly.. furthermore I will then need also to create such > AL for each schema and we have more than 50 schemas… > > > > So I'm really looking for a easier solution… the better will be to have this > Copy to New functionality also integrated for the Web… Is there any plan to > do so ? > > > > Thanks > > Regards _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
