Re: "Data types are not appropriate" on MT but not on UT

2008-06-03 Thread Guillaume Rheault
looks like the definitions on your mid-tier are stale. I would recache the 
mid-tier, and as a precautionary step, restart your web server.

Guillaume

-Original Message-
From: Action Request System discussion list(ARSList) on behalf of Kemes, Lisa
Sent: Tue 06/03/08 3:25 PM
To: arslist@ARSLIST.ORG
Subject: "Data types are not appropriate" on MT but not on UT
 
I have a form that has a table field.  When I pull up a record on the UT
everything is OK, but on the MT I get the error "Data types are not
appropriate for relational operation (ARERR 313)"

I understand what this message means, but not when it works on the UT
and not the MT.  My qualification on the table is looking for a record
with a Date and  Time field that equals the Date and Time field data on
my form. (same data types if you ask me)  :)

MT 7.0.1 patch 5
UT 7.1 Patch 1
ARS 7.0.1 Patch 3

Windows 2003 Server.

Lisa Kemes 
AR System Developer
Tyco Electronics
717-810-2408 tel
717-810-2124 fax
[EMAIL PROTECTED]



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Re: "Data types are not appropriate" on MT but not on UT

2008-06-03 Thread Kemes, Lisa
I've flushed the cache, but I'm still getting the error.  I'm going to
try to recycle the apache/Tomcat service.
 

Lisa 

 



From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Guillaume Rheault
Sent: Tuesday, June 03, 2008 3:36 PM
To: arslist@ARSLIST.ORG
Subject: Re: "Data types are not appropriate" on MT but not on UT


** 

looks like the definitions on your mid-tier are stale. I would recache
the mid-tier, and as a precautionary step, restart your web server.

Guillaume

-Original Message-
From: Action Request System discussion list(ARSList) on behalf of Kemes,
Lisa
Sent: Tue 06/03/08 3:25 PM
To: arslist@ARSLIST.ORG
Subject: "Data types are not appropriate" on MT but not on UT

I have a form that has a table field.  When I pull up a record on the UT
everything is OK, but on the MT I get the error "Data types are not
appropriate for relational operation (ARERR 313)"

I understand what this message means, but not when it works on the UT
and not the MT.  My qualification on the table is looking for a record
with a Date and  Time field that equals the Date and Time field data on
my form. (same data types if you ask me)  :)

MT 7.0.1 patch 5
UT 7.1 Patch 1
ARS 7.0.1 Patch 3

Windows 2003 Server.

Lisa Kemes
AR System Developer
Tyco Electronics
717-810-2408 tel
717-810-2124 fax
[EMAIL PROTECTED]




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Re: "Data types are not appropriate" on MT but not on UT

2008-06-04 Thread Kemes, Lisa
Restarting the service worked.  H, now the research begins as to why
it gets "stale" in the first place?
 

Lisa 

 



From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Kemes, Lisa
Sent: Tuesday, June 03, 2008 3:51 PM
To: arslist@ARSLIST.ORG
Subject: Re: "Data types are not appropriate" on MT but not on UT


** 
I've flushed the cache, but I'm still getting the error.  I'm going to
try to recycle the apache/Tomcat service.
 

Lisa 

 



From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Guillaume Rheault
Sent: Tuesday, June 03, 2008 3:36 PM
To: arslist@ARSLIST.ORG
Subject: Re: "Data types are not appropriate" on MT but not on UT


** 

looks like the definitions on your mid-tier are stale. I would recache
the mid-tier, and as a precautionary step, restart your web server.

Guillaume

-Original Message-
From: Action Request System discussion list(ARSList) on behalf of Kemes,
Lisa
Sent: Tue 06/03/08 3:25 PM
To: arslist@ARSLIST.ORG
Subject: "Data types are not appropriate" on MT but not on UT

I have a form that has a table field.  When I pull up a record on the UT
everything is OK, but on the MT I get the error "Data types are not
appropriate for relational operation (ARERR 313)"

I understand what this message means, but not when it works on the UT
and not the MT.  My qualification on the table is looking for a record
with a Date and  Time field that equals the Date and Time field data on
my form. (same data types if you ask me)  :)

MT 7.0.1 patch 5
UT 7.1 Patch 1
ARS 7.0.1 Patch 3

Windows 2003 Server.

Lisa Kemes
AR System Developer
Tyco Electronics
717-810-2408 tel
717-810-2124 fax
[EMAIL PROTECTED]




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Re: "Data types are not appropriate" on MT but not on UT

2008-06-04 Thread Guillaume Rheault
Most likely somebody changed something (probably a form, i.e. adding a field, 
changing field properties or layout), and then forgot to recache the mid-tier...

I had that same scenario you are describing just recently, we are using ARS 
7.0.1 patch with Mid-tier 7.1 patch 2


-Original Message-
From: Action Request System discussion list(ARSList) on behalf of Kemes, Lisa
Sent: Wed 06/04/08 10:43 AM
To: arslist@ARSLIST.ORG
Subject: Re: "Data types are not appropriate" on MT but not on UT
 
Restarting the service worked.  H, now the research begins as to why
it gets "stale" in the first place?
 

Lisa 

 



From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Kemes, Lisa
Sent: Tuesday, June 03, 2008 3:51 PM
To: arslist@ARSLIST.ORG
Subject: Re: "Data types are not appropriate" on MT but not on UT


** 
I've flushed the cache, but I'm still getting the error.  I'm going to
try to recycle the apache/Tomcat service.
 

Lisa 

 



From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Guillaume Rheault
Sent: Tuesday, June 03, 2008 3:36 PM
To: arslist@ARSLIST.ORG
Subject: Re: "Data types are not appropriate" on MT but not on UT


** 

looks like the definitions on your mid-tier are stale. I would recache
the mid-tier, and as a precautionary step, restart your web server.

Guillaume

-Original Message-
From: Action Request System discussion list(ARSList) on behalf of Kemes,
Lisa
Sent: Tue 06/03/08 3:25 PM
To: arslist@ARSLIST.ORG
Subject: "Data types are not appropriate" on MT but not on UT

I have a form that has a table field.  When I pull up a record on the UT
everything is OK, but on the MT I get the error "Data types are not
appropriate for relational operation (ARERR 313)"

I understand what this message means, but not when it works on the UT
and not the MT.  My qualification on the table is looking for a record
with a Date and  Time field that equals the Date and Time field data on
my form. (same data types if you ask me)  :)

MT 7.0.1 patch 5
UT 7.1 Patch 1
ARS 7.0.1 Patch 3

Windows 2003 Server.

Lisa Kemes
AR System Developer
Tyco Electronics
717-810-2408 tel
717-810-2124 fax
[EMAIL PROTECTED]




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Re: "Data types are not appropriate" on MT but not on UT

2008-06-04 Thread Guillaume Rheault
The other "disturbing" thing is reflushing the mid-tier cache did not fix the 
problem, it was a restart of the web service that fixed it, which I have also 
experienced Seems to me the reflush/recache of the mid-tier is not 100% 
reliable... (evevn with a mid-tier 7.1 patch 2). That's the reason why when I 
recache our mid-tiers, I also restart the service in both web servers

Guillaume 


-Original Message-
From: Guillaume Rheault
Sent: Wed 06/04/08 1:50 PM
To: arslist@ARSLIST.ORG; arslist@ARSLIST.ORG
Subject: RE: "Data types are not appropriate" on MT but not on UT
 
Most likely somebody changed something (probably a form, i.e. adding a field, 
changing field properties or layout), and then forgot to recache the mid-tier...

I had that same scenario you are describing just recently, we are using ARS 
7.0.1 patch with Mid-tier 7.1 patch 2


-Original Message-
From: Action Request System discussion list(ARSList) on behalf of Kemes, Lisa
Sent: Wed 06/04/08 10:43 AM
To: arslist@ARSLIST.ORG
Subject: Re: "Data types are not appropriate" on MT but not on UT
 
Restarting the service worked.  H, now the research begins as to why
it gets "stale" in the first place?
 

Lisa 

 



From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Kemes, Lisa
Sent: Tuesday, June 03, 2008 3:51 PM
To: arslist@ARSLIST.ORG
Subject: Re: "Data types are not appropriate" on MT but not on UT


** 
I've flushed the cache, but I'm still getting the error.  I'm going to
try to recycle the apache/Tomcat service.
 

Lisa 

 



From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Guillaume Rheault
Sent: Tuesday, June 03, 2008 3:36 PM
To: arslist@ARSLIST.ORG
Subject: Re: "Data types are not appropriate" on MT but not on UT


** 

looks like the definitions on your mid-tier are stale. I would recache
the mid-tier, and as a precautionary step, restart your web server.

Guillaume

-Original Message-
From: Action Request System discussion list(ARSList) on behalf of Kemes,
Lisa
Sent: Tue 06/03/08 3:25 PM
To: arslist@ARSLIST.ORG
Subject: "Data types are not appropriate" on MT but not on UT

I have a form that has a table field.  When I pull up a record on the UT
everything is OK, but on the MT I get the error "Data types are not
appropriate for relational operation (ARERR 313)"

I understand what this message means, but not when it works on the UT
and not the MT.  My qualification on the table is looking for a record
with a Date and  Time field that equals the Date and Time field data on
my form. (same data types if you ask me)  :)

MT 7.0.1 patch 5
UT 7.1 Patch 1
ARS 7.0.1 Patch 3

Windows 2003 Server.

Lisa Kemes
AR System Developer
Tyco Electronics
717-810-2408 tel
717-810-2124 fax
[EMAIL PROTECTED]




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Re: "Data types are not appropriate" on MT but not on UT

2008-06-04 Thread strauss
I don't know about the dynamic caching, but if you are using a
prefetch.xml file (mandatory with ITSM7) it will not execute until you
restart the web service following the manual cache flush.

 

Christopher Strauss, Ph.D.

Call Tracking Administration Manager

University of North Texas Computing & IT Center

http://itsm.unt.edu/

 

From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Guillaume Rheault
Sent: Wednesday, June 04, 2008 12:54 PM
To: arslist@ARSLIST.ORG
Subject: Re: "Data types are not appropriate" on MT but not on UT

 

** 

The other "disturbing" thing is reflushing the mid-tier cache did not
fix the problem, it was a restart of the web service that fixed it,
which I have also experienced Seems to me the reflush/recache of the
mid-tier is not 100% reliable... (evevn with a mid-tier 7.1 patch 2).
That's the reason why when I recache our mid-tiers, I also restart the
service in both web servers

Guillaume


-Original Message-
From: Guillaume Rheault
Sent: Wed 06/04/08 1:50 PM
To: arslist@ARSLIST.ORG; arslist@ARSLIST.ORG
Subject: RE: "Data types are not appropriate" on MT but not on UT

Most likely somebody changed something (probably a form, i.e. adding a
field, changing field properties or layout), and then forgot to recache
the mid-tier...

I had that same scenario you are describing just recently, we are using
ARS 7.0.1 patch with Mid-tier 7.1 patch 2


-Original Message-
From: Action Request System discussion list(ARSList) on behalf of Kemes,
Lisa
Sent: Wed 06/04/08 10:43 AM
To: arslist@ARSLIST.ORG
Subject: Re: "Data types are not appropriate" on MT but not on UT

Restarting the service worked.  H, now the research begins as to why
it gets "stale" in the first place?


Lisa





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Re: "Data types are not appropriate" on MT but not on UT

2008-06-04 Thread Carey Matthew Black
I am guessing this is your problem:

BasicGuide-630.2006.05.09.pdf Pg 669
"
In forms viewed on the Web, if EXTERNAL() references a field that
contains a qualification such as $Date 1$ <= 'Date 2', you must add
double quotation marks around $Date 1$, like this:
  "$Date 1$" <= 'Date 2'.
"

But you did not share your qualification so I am just guessing. :(

-- 
Carey Matthew Black
Remedy Skilled Professional (RSP)
ARS = Action Request System(Remedy)

Love, then teach
Solution = People + Process + Tools
Fast, Accurate, Cheap Pick two.


On Tue, Jun 3, 2008 at 3:25 PM, Kemes, Lisa
<[EMAIL PROTECTED]> wrote:
> **
>
> I have a form that has a table field.  When I pull up a record on the UT
> everything is OK, but on the MT I get the error "Data types are not
> appropriate for relational operation (ARERR 313)"
>
> I understand what this message means, but not when it works on the UT and
> not the MT.  My qualification on the table is looking for a record with a
> Date and  Time field that equals the Date and Time field data on my form.
> (same data types if you ask me)  :)
>
> MT 7.0.1 patch 5
> UT 7.1 Patch 1
> ARS 7.0.1 Patch 3
>
> Windows 2003 Server…..
>
> Lisa Kemes
> AR System Developer
> Tyco Electronics
> 717-810-2408 tel
> 717-810-2124 fax
> [EMAIL PROTECTED]
>
> __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
> html___

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Re: "Data types are not appropriate" on MT but not on UT

2008-06-04 Thread Guillaume Rheault
IMO, this is a bug... I don't care if it is working "as designed"!

Guillaume


-Original Message-
From: Action Request System discussion list(ARSList) on behalf of strauss
Sent: Wed 06/04/08 2:20 PM
To: arslist@ARSLIST.ORG
Subject: Re: "Data types are not appropriate" on MT but not on UT
 
I don't know about the dynamic caching, but if you are using a
prefetch.xml file (mandatory with ITSM7) it will not execute until you
restart the web service following the manual cache flush.

 

Christopher Strauss, Ph.D.

Call Tracking Administration Manager

University of North Texas Computing & IT Center

http://itsm.unt.edu/

 

From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Guillaume Rheault
Sent: Wednesday, June 04, 2008 12:54 PM
To: arslist@ARSLIST.ORG
Subject: Re: "Data types are not appropriate" on MT but not on UT

 

** 

The other "disturbing" thing is reflushing the mid-tier cache did not
fix the problem, it was a restart of the web service that fixed it,
which I have also experienced Seems to me the reflush/recache of the
mid-tier is not 100% reliable... (evevn with a mid-tier 7.1 patch 2).
That's the reason why when I recache our mid-tiers, I also restart the
service in both web servers

Guillaume


-Original Message-
From: Guillaume Rheault
Sent: Wed 06/04/08 1:50 PM
To: arslist@ARSLIST.ORG; arslist@ARSLIST.ORG
Subject: RE: "Data types are not appropriate" on MT but not on UT

Most likely somebody changed something (probably a form, i.e. adding a
field, changing field properties or layout), and then forgot to recache
the mid-tier...

I had that same scenario you are describing just recently, we are using
ARS 7.0.1 patch with Mid-tier 7.1 patch 2


-Original Message-
From: Action Request System discussion list(ARSList) on behalf of Kemes,
Lisa
Sent: Wed 06/04/08 10:43 AM
To: arslist@ARSLIST.ORG
Subject: Re: "Data types are not appropriate" on MT but not on UT

Restarting the service worked.  H, now the research begins as to why
it gets "stale" in the first place?


Lisa





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Re: "Data types are not appropriate" on MT but not on UT

2008-06-06 Thread Kemes, Lisa
It seems to be a permission problem.  It DOES happen on the UT when I
log on as a normal user.  But when I log on with my Admin user, I don't
get this message.  
 
It's just a simple table in my form with this qualification:
 
'Create Date' >= $Result From Date$ AND  'Create Date' < $Result To
Date$
 
Both Create Date on the other form and the Result From Date and Result
To Date are Date/Time fields.  Does it have something to do with the
Core Field of Create Date?
 

Lisa 

 



From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Guillaume Rheault
Sent: Wednesday, June 04, 2008 3:16 PM
To: arslist@ARSLIST.ORG
Subject: Re: "Data types are not appropriate" on MT but not on UT


** 

IMO, this is a bug... I don't care if it is working "as designed"!

Guillaume


-Original Message-
From: Action Request System discussion list(ARSList) on behalf of
strauss
Sent: Wed 06/04/08 2:20 PM
To: arslist@ARSLIST.ORG
Subject: Re: "Data types are not appropriate" on MT but not on UT

I don't know about the dynamic caching, but if you are using a
prefetch.xml file (mandatory with ITSM7) it will not execute until you
restart the web service following the manual cache flush.



Christopher Strauss, Ph.D.

Call Tracking Administration Manager

University of North Texas Computing & IT Center

http://itsm.unt.edu/



From: Action Request System discussion list(ARSList)
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Re: "Data types are not appropriate" on MT but not on UT

2008-06-06 Thread Kemes, Lisa
Both Fields both have Public (no change) permissions
 

Lisa 

 



From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Kemes, Lisa
Sent: Friday, June 06, 2008 11:18 AM
To: arslist@ARSLIST.ORG
Subject: Re: "Data types are not appropriate" on MT but not on UT


** 
It seems to be a permission problem.  It DOES happen on the UT when I
log on as a normal user.  But when I log on with my Admin user, I don't
get this message.  
 
It's just a simple table in my form with this qualification:
 
'Create Date' >= $Result From Date$ AND  'Create Date' < $Result To
Date$
 
Both Create Date on the other form and the Result From Date and Result
To Date are Date/Time fields.  Does it have something to do with the
Core Field of Create Date?
 

Lisa 

 



From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Guillaume Rheault
Sent: Wednesday, June 04, 2008 3:16 PM
To: arslist@ARSLIST.ORG
Subject: Re: "Data types are not appropriate" on MT but not on UT


** 

IMO, this is a bug... I don't care if it is working "as designed"!

Guillaume


-Original Message-
From: Action Request System discussion list(ARSList) on behalf of
strauss
Sent: Wed 06/04/08 2:20 PM
To: arslist@ARSLIST.ORG
Subject: Re: "Data types are not appropriate" on MT but not on UT

I don't know about the dynamic caching, but if you are using a
prefetch.xml file (mandatory with ITSM7) it will not execute until you
restart the web service following the manual cache flush.



Christopher Strauss, Ph.D.

Call Tracking Administration Manager

University of North Texas Computing & IT Center

http://itsm.unt.edu/



From: Action Request System discussion list(ARSList)
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html___ 

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Re: "Data types are not appropriate" on MT but not on UT

2008-06-06 Thread Tanner, Doug
Make sure it has allow any user to submit

 



From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Kemes, Lisa
Sent: Friday, June 06, 2008 11:20 AM
To: arslist@ARSLIST.ORG
Subject: Re: "Data types are not appropriate" on MT but not on UT

 

Both Fields both have Public (no change) permissions

 

Lisa 

 

 



From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Kemes, Lisa
Sent: Friday, June 06, 2008 11:18 AM
To: arslist@ARSLIST.ORG
Subject: Re: "Data types are not appropriate" on MT but not on UT

** 

It seems to be a permission problem.  It DOES happen on the UT when I
log on as a normal user.  But when I log on with my Admin user, I don't
get this message.  

 

It's just a simple table in my form with this qualification:

 

'Create Date' >= $Result From Date$ AND  'Create Date' < $Result To
Date$

 

Both Create Date on the other form and the Result From Date and Result
To Date are Date/Time fields.  Does it have something to do with the
Core Field of Create Date?

 

Lisa 

 

 



From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Guillaume Rheault
Sent: Wednesday, June 04, 2008 3:16 PM
To: arslist@ARSLIST.ORG
Subject: Re: "Data types are not appropriate" on MT but not on UT

** 

IMO, this is a bug... I don't care if it is working "as designed"!

Guillaume


-Original Message-
From: Action Request System discussion list(ARSList) on behalf of
strauss
Sent: Wed 06/04/08 2:20 PM
To: arslist@ARSLIST.ORG
Subject: Re: "Data types are not appropriate" on MT but not on UT

I don't know about the dynamic caching, but if you are using a
prefetch.xml file (mandatory with ITSM7) it will not execute until you
restart the web service following the manual cache flush.



Christopher Strauss, Ph.D.

Call Tracking Administration Manager

University of North Texas Computing & IT Center

http://itsm.unt.edu/



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Re: "Data types are not appropriate" on MT but not on UT

2008-06-06 Thread Kemes, Lisa
Found the problem.  Both fields did NOT have Public.  Changed the field
to have Public and everything is OKEE DOKEE!
 

Lisa 

 



From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Kemes, Lisa
Sent: Friday, June 06, 2008 11:20 AM
To: arslist@ARSLIST.ORG
Subject: Re: "Data types are not appropriate" on MT but not on UT


** 
Both Fields both have Public (no change) permissions
 

Lisa 

 



From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Kemes, Lisa
Sent: Friday, June 06, 2008 11:18 AM
To: arslist@ARSLIST.ORG
Subject: Re: "Data types are not appropriate" on MT but not on UT


** 
It seems to be a permission problem.  It DOES happen on the UT when I
log on as a normal user.  But when I log on with my Admin user, I don't
get this message.  
 
It's just a simple table in my form with this qualification:
 
'Create Date' >= $Result From Date$ AND  'Create Date' < $Result To
Date$
 
Both Create Date on the other form and the Result From Date and Result
To Date are Date/Time fields.  Does it have something to do with the
Core Field of Create Date?
 

Lisa 

 



From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Guillaume Rheault
Sent: Wednesday, June 04, 2008 3:16 PM
To: arslist@ARSLIST.ORG
Subject: Re: "Data types are not appropriate" on MT but not on UT


** 

IMO, this is a bug... I don't care if it is working "as designed"!

Guillaume


-Original Message-
From: Action Request System discussion list(ARSList) on behalf of
strauss
Sent: Wed 06/04/08 2:20 PM
To: arslist@ARSLIST.ORG
Subject: Re: "Data types are not appropriate" on MT but not on UT

I don't know about the dynamic caching, but if you are using a
prefetch.xml file (mandatory with ITSM7) it will not execute until you
restart the web service following the manual cache flush.



Christopher Strauss, Ph.D.

Call Tracking Administration Manager

University of North Texas Computing & IT Center

http://itsm.unt.edu/



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