Re: 7.6.04 ITSM not working in client, but works on web

[Roger Justice]

Capture the workflow on the WEB to display the Consoles in the View Field and I 
think you will better understand the changes and the reason for the changes. To 
make the WEB faster and better than the WUT.





-Original Message-
From: Joe Martin D'Souza 
To: arslist 
Sent: Fri, Feb 18, 2011 9:07 pm
Subject: Re: 7.6.04 ITSM not working in client, but works on web


** 

Like David Easter responded, with quotations from the manuals, these consoles 
are no longer supported on the WUT..
 
I wonder if there is a registry hack or something to make it work like the 
Server Information when it was deprecated from the Admin tool.. What happens in 
instances where some of the customers may not be prepared to go the web way for 
whatever reasons. I am currently facing a few minor issues to get Flash Active 
X endorsed at one customer to make all this work, as in their environment only 
the Flash plugin is endorsed and apparently this is not enough to display all 
the Flash action menus etc. from these consoles. Installing just the Flash 
plugin appears not to satisfy the requirement for Flash although you do not get 
a warning on the login screens about flash missing..
 
Having faced this problem (still facing but working on a resolution path to get 
what's required endorsed) I could kind of wish there was a hack to make it 
happen on the User Tool maybe to at least buy some time until it is endorsed 
and then move towards the web interface.. The current design almost calls for a 
hard stop to progressing until we get our necessary endorsements.. Luckily we 
are still on development phase..
 
Joe

 

From: Mark Lev 
Sent: Friday, February 18, 2011 5:28 PM
Newsgroups: public.remedy.arsystem.general
To: arslist@ARSLIST.ORG 
Subject: 7.6.04 ITSM not working in client, but works on web

 
** 
Hello All,
 
I just installed 7.6.04 (Windows 2003 Server/SQL Server 2005 ) and everything 
works great on the web.
 
Within the client, the Incident Management Console, Change Management Console, 
Incident Form, Change Form do not show.  White box and that’s it.  The Welcome… 
doesn’t show name as it should.
 
Most common forms (CTM:People, etc) work fine.
 
Anyone see this or have any suggestions?
 
No errors that I was able to see in logs. 
 
Thanks,
Mark

_attend WWRUG11 www.wwrug.com ARSlist: "Where the Answers Are"_ 

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Re: 7.6.04 ITSM not working in client, but works on web

[Joe Martin D'Souza]

Like David Easter responded, with quotations from the manuals, these consoles 
are no longer supported on the WUT..

I wonder if there is a registry hack or something to make it work like the 
Server Information when it was deprecated from the Admin tool.. What happens in 
instances where some of the customers may not be prepared to go the web way for 
whatever reasons. I am currently facing a few minor issues to get Flash Active 
X endorsed at one customer to make all this work, as in their environment only 
the Flash plugin is endorsed and apparently this is not enough to display all 
the Flash action menus etc. from these consoles. Installing just the Flash 
plugin appears not to satisfy the requirement for Flash although you do not get 
a warning on the login screens about flash missing..

Having faced this problem (still facing but working on a resolution path to get 
what's required endorsed) I could kind of wish there was a hack to make it 
happen on the User Tool maybe to at least buy some time until it is endorsed 
and then move towards the web interface.. The current design almost calls for a 
hard stop to progressing until we get our necessary endorsements.. Luckily we 
are still on development phase..

Joe

From: Mark Lev 
Sent: Friday, February 18, 2011 5:28 PM
Newsgroups: public.remedy.arsystem.general
To: arslist@ARSLIST.ORG 
Subject: 7.6.04 ITSM not working in client, but works on web

** 
Hello All,

 

I just installed 7.6.04 (Windows 2003 Server/SQL Server 2005 ) and everything 
works great on the web.

 

Within the client, the Incident Management Console, Change Management Console, 
Incident Form, Change Form do not show.  White box and that’s it.  The Welcome… 
doesn’t show name as it should.

 

Most common forms (CTM:People, etc) work fine.

 

Anyone see this or have any suggestions?

 

No errors that I was able to see in logs. 

 

Thanks,

Mark

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Re: 7.6.04 ITSM not working in client, but works on web

[Mark Lev]

Thanks David,

I totally missed that, but it is good to know.  For some reason, I wasn't 
anticipating the WUT being retired until version 8.

I will buy better glasses.  That's my excuse, and I'm sticking with it. ;)

Thanks,
Mark

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Easter, David
Sent: Friday, February 18, 2011 7:07 PM
To: arslist@ARSLIST.ORG
Subject: Re: 7.6.04 ITSM not working in client, but works on web

**
>From the Release notes for ITSM 7.6.04:

21-Jan-2011

BMC Software is releasing version 7.6.04 of the BMC Remedy IT Service 
Management suite. These release notes supplement the Product documentation and 
describe enhancements and resolved problems in this version.

PDF<http://documents.bmc.com/supportu/documents/42/74/174274/174274.pdf>


BMC Remedy Action Request System Mid Tier requirement

To ensure the best user experience, BMC Remedy ITSM 7.6.04 applications are 
designed to be used with a browser through BMC Remedy Action Request System
Mid Tier. ITSM 7.6.04 user interface interactions are supported only when 
performed through a browser; they do not work with BMC Remedy User.

The following exceptions require BMC Remedy User:
■ Performing data loads, configuration, and administration in BMC Remedy ITSM 
7.6.04 Foundation.
For more information about data loads, see the Data Management Administration 
Guide.
■ Using the Import Export console (which is part of BMC Service Request 
Management).
■ Displaying legacy reports (which are based on SAP(r) Crystal Reports(r)) 
without a Crystal Enterprise license.

-David J. Easter
Manager of Product Management, Remedy Platform
BMC Software, Inc.

The opinions, statements, and/or suggested courses of action expressed in this 
E-mail do not necessarily reflect those of BMC Software, Inc.  My voluntary 
participation in this forum is not intended to convey a role as a spokesperson, 
liaison or public relations representative for BMC Software, Inc.

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Mark Lev
Sent: Friday, February 18, 2011 02:28 PM
To: arslist@ARSLIST.ORG
Subject: 7.6.04 ITSM not working in client, but works on web

**
Hello All,

I just installed 7.6.04 (Windows 2003 Server/SQL Server 2005 ) and everything 
works great on the web.

Within the client, the Incident Management Console, Change Management Console, 
Incident Form, Change Form do not show.  White box and that's it.  The 
Welcome... doesn't show name as it should.

Most common forms (CTM:People, etc) work fine.

Anyone see this or have any suggestions?

No errors that I was able to see in logs.

Thanks,
Mark

_attend WWRUG11 www.wwrug.com ARSlist: "Where the Answers Are"_
_attend WWRUG11 www.wwrug.com ARSlist: "Where the Answers Are"_

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Re: 7.6.04 ITSM not working in client, but works on web

[Easter, David]

>From the Release notes for ITSM 7.6.04:

21-Jan-2011

BMC Software is releasing version 7.6.04 of the BMC Remedy IT Service 
Management suite. These release notes supplement the Product documentation and 
describe enhancements and resolved problems in this version.

PDF


BMC Remedy Action Request System Mid Tier requirement

To ensure the best user experience, BMC Remedy ITSM 7.6.04 applications are 
designed to be used with a browser through BMC Remedy Action Request System
Mid Tier. ITSM 7.6.04 user interface interactions are supported only when 
performed through a browser; they do not work with BMC Remedy User.

The following exceptions require BMC Remedy User:
■ Performing data loads, configuration, and administration in BMC Remedy ITSM 
7.6.04 Foundation.
For more information about data loads, see the Data Management Administration 
Guide.
■ Using the Import Export console (which is part of BMC Service Request 
Management).
■ Displaying legacy reports (which are based on SAP(r) Crystal Reports(r)) 
without a Crystal Enterprise license.

-David J. Easter
Manager of Product Management, Remedy Platform
BMC Software, Inc.

The opinions, statements, and/or suggested courses of action expressed in this 
E-mail do not necessarily reflect those of BMC Software, Inc.  My voluntary 
participation in this forum is not intended to convey a role as a spokesperson, 
liaison or public relations representative for BMC Software, Inc.

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Mark Lev
Sent: Friday, February 18, 2011 02:28 PM
To: arslist@ARSLIST.ORG
Subject: 7.6.04 ITSM not working in client, but works on web

**
Hello All,

I just installed 7.6.04 (Windows 2003 Server/SQL Server 2005 ) and everything 
works great on the web.

Within the client, the Incident Management Console, Change Management Console, 
Incident Form, Change Form do not show.  White box and that's it.  The 
Welcome... doesn't show name as it should.

Most common forms (CTM:People, etc) work fine.

Anyone see this or have any suggestions?

No errors that I was able to see in logs.

Thanks,
Mark

_attend WWRUG11 www.wwrug.com ARSlist: "Where the Answers Are"_

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Re: 7.6.04 ITSM not working in client, but works on web

[Chowdhury, Tauf]

Mark,
Are you using the latest User Tool that came with 7.6.04? If you are using an 
older User tool that came with 7.1, screens will not show correctly. 


-Original Message-
From: Action Request System discussion list(ARSList) on behalf of 
tristan.rop...@t-online.de
Sent: Fri 2/18/2011 6:32 PM
To: arslist@ARSLIST.ORG
Subject: Re: 7.6.04 ITSM not working in client, but works on web
 
** Hi,

i have still the same problem, i used an HTTP Debugger, for this links in the 
WUT, i'm gettung HTTP errors 502.
Personally i think, this is a connection problem.

Cheers
Tristan
-Original Message-
Date: Fri, 18 Feb 2011 23:28:10 +0100
Subject: 7.6.04 ITSM not working in client, but works on web
From: Mark Lev 
To:   arslist@ARSLIST.ORG


** 

Hello All,

 

I just installed 7.6.04 (Windows 2003 Server/SQL Server 2005 ) and everything 
works great on the web.

 

Within the client, the Incident Management Console, Change Management Console, 
Incident Form, Change Form do not show.  White box and that's it.  The Welcome. 
doesn't show name as it should.

 

Most common forms (CTM:People, etc) work fine.

 

Anyone see this or have any suggestions?

 

No errors that I was able to see in logs. 

 

Thanks,

Mark

 

_attend WWRUG11 www.wwrug.com ARSlist: "Where the Answers Are"_ 
_attend WWRUG11 www.wwrug.com ARSlist: "Where the Answers Are"_ 

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Re: 7.6.04 ITSM not working in client, but works on web

[tristan.rop...@t-online.de]

**
Hi,i have still the same problem, i used an HTTP Debugger, for this
links in the WUT, i'm gettung HTTP errors 502.Personally i think,
this is a connection problem.CheersTristan
-Original Message-
Date: Fri, 18 Feb 2011 23:28:10 +0100
Subject: 7.6.04 ITSM not working in client, but works on web
From:         Mark Lev 
To:           arslist@ARSLIST.ORG

** Hello All, I just installed
7.6.04 (Windows 2003 Server/SQL Server 2005 ) and everything works great
on the web. Within the client, the
Incident Management Console, Change Management Console, Incident Form,
Change Form do not show.  White box and that’s it.  The Welcome… doesn’t
show name as it should. Most common forms
(CTM:People, etc) work fine. Anyone see this or
have any suggestions? No errors that I was
able to see in logs.  Thanks,Mark _attend WWRUG11 www.wwrug.com ARSlist: "Where the
Answers Are"_ 
_attend WWRUG11 www.wwrug.com  ARSlist: "Where the Answers Are"_

Re: 7.6.04 ITSM not working in client, but works on web

[Roger Justice]

This is the way 7.6.04 works. There are new features that are not supported in 
the WUT. BMCDN should have some 7.6.04 presentations that show that is new on 
the WEB.





-Original Message-
From: Mark Lev 
To: arslist 
Sent: Fri, Feb 18, 2011 5:28 pm
Subject: 7.6.04 ITSM not working in client, but works on web


** 
Hello All,
 
I just installed 7.6.04 (Windows 2003 Server/SQL Server 2005 ) and everything 
works great on the web.
 
Within the client, the Incident Management Console, Change Management Console, 
Incident Form, Change Form do not show.  White box and that’s it.  The Welcome… 
doesn’t show name as it should.
 
Most common forms (CTM:People, etc) work fine.
 
Anyone see this or have any suggestions?
 
No errors that I was able to see in logs. 
 
Thanks,
Mark
 
_attend WWRUG11 www.wwrug.com ARSlist: "Where the Answers Are"_ 

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
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