>From the Release notes for ITSM 7.6.04: 21-Jan-2011
BMC Software is releasing version 7.6.04 of the BMC Remedy IT Service Management suite. These release notes supplement the Product documentation and describe enhancements and resolved problems in this version. PDF<http://documents.bmc.com/supportu/documents/42/74/174274/174274.pdf> BMC Remedy Action Request System Mid Tier requirement To ensure the best user experience, BMC Remedy ITSM 7.6.04 applications are designed to be used with a browser through BMC Remedy Action Request System Mid Tier. ITSM 7.6.04 user interface interactions are supported only when performed through a browser; they do not work with BMC Remedy User. The following exceptions require BMC Remedy User: ■ Performing data loads, configuration, and administration in BMC Remedy ITSM 7.6.04 Foundation. For more information about data loads, see the Data Management Administration Guide. ■ Using the Import Export console (which is part of BMC Service Request Management). ■ Displaying legacy reports (which are based on SAP(r) Crystal Reports(r)) without a Crystal Enterprise license. -David J. Easter Manager of Product Management, Remedy Platform BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Mark Lev Sent: Friday, February 18, 2011 02:28 PM To: arslist@ARSLIST.ORG Subject: 7.6.04 ITSM not working in client, but works on web ** Hello All, I just installed 7.6.04 (Windows 2003 Server/SQL Server 2005 ) and everything works great on the web. Within the client, the Incident Management Console, Change Management Console, Incident Form, Change Form do not show. White box and that's it. The Welcome... doesn't show name as it should. Most common forms (CTM:People, etc) work fine. Anyone see this or have any suggestions? No errors that I was able to see in logs. Thanks, Mark _attend WWRUG11 www.wwrug.com ARSlist: "Where the Answers Are"_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are"
