Re: Active Directory and People Records
Hi, the 8.x versions come with pre-defined LDAP and LDAPS Atrium Integration Jobs that can fulfil this purpose. They use the DMT Staging forms to perform validation against the data. You could investigate the use of these over a customisation. I have used these at a customer and you can add in LDAP Filters, etc, along with updating the AI Transformations to include additional steps such as applying defaults where Null or trimming long text fields etc. _ Kind Regards, Carl Wilson http://www.missingpiecessoftware.com/ From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Hennigan, Sandra Sent: 27 February 2013 14:26 To: arslist@ARSLIST.ORG Subject: Active Directory and People Records ** All, I am a one developer shop so without any sidekick to discuss with - Windows Server 2008 R2 Enterprise ARS 8.1 ITSM 8.1 Oracle 11g Goal: Remedy People Records need to be in sync with Active Directory (AD) I successfully configured ARDBC Created Vendor form Created People Staging form Created Escalation to push AD data from Vendor form to Staging form Question – The last time I configured ARDBC, Remedy used the SHR:People form so AD data went from the Staging form to SHR:People. For 8.1, should Staging form data be pushed directly to the CTM:People? Thank you, Sandra Hennigan Remedy Developer _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Active Directory and People Records
Thank you – sounds like what I was looking for. Sandra Hennigan Remedy Developer From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Carl Wilson Sent: Wednesday, February 27, 2013 9:54 AM To: arslist@ARSLIST.ORG Subject: Re: Active Directory and People Records ** Hi, the 8.x versions come with pre-defined LDAP and LDAPS Atrium Integration Jobs that can fulfil this purpose. They use the DMT Staging forms to perform validation against the data. You could investigate the use of these over a customisation. I have used these at a customer and you can add in LDAP Filters, etc, along with updating the AI Transformations to include additional steps such as applying defaults where Null or trimming long text fields etc. Kind Regards, Carl Wilson http://www.missingpiecessoftware.com/ From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Hennigan, Sandra Sent: 27 February 2013 14:26 To: arslist@ARSLIST.ORG Subject: Active Directory and People Records ** All, I am a one developer shop so without any sidekick to discuss with - Windows Server 2008 R2 Enterprise ARS 8.1 ITSM 8.1 Oracle 11g Goal: Remedy People Records need to be in sync with Active Directory (AD) I successfully configured ARDBC Created Vendor form Created People Staging form Created Escalation to push AD data from Vendor form to Staging form Question – The last time I configured ARDBC, Remedy used the SHR:People form so AD data went from the Staging form to SHR:People. For 8.1, should Staging form data be pushed directly to the CTM:People? Thank you, Sandra Hennigan Remedy Developer _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Active Directory and People Records
Sandra, I don't recall ever hearing about a 'SHR:People' form, but I can confirm for you that CTM:People is the 'People' form, so if your intent is to sync to People, yes, that's the form you are looking for. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Hennigan, Sandra Sent: Wednesday, February 27, 2013 7:26 AM To: arslist@ARSLIST.ORG Subject: Active Directory and People Records ** All, I am a one developer shop so without any sidekick to discuss with - Windows Server 2008 R2 Enterprise ARS 8.1 ITSM 8.1 Oracle 11g Goal: Remedy People Records need to be in sync with Active Directory (AD) I successfully configured ARDBC Created Vendor form Created People Staging form Created Escalation to push AD data from Vendor form to Staging form Question – The last time I configured ARDBC, Remedy used the SHR:People form so AD data went from the Staging form to SHR:People. For 8.1, should Staging form data be pushed directly to the CTM:People? Thank you, Sandra Hennigan Remedy Developer _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Active Directory and People Records
A staging is the way to go IMHO. Andy Team Capstone NITTSS - Remedy Administration National Archives Records Administration (NARA) Archives II Office: 301-837-0481 NITTSS Help Desk - 301-837-2020 On Wed, Feb 27, 2013 at 9:26 AM, Hennigan, Sandra sandra.henni...@usdoj.gov wrote: ** All, ** ** I am a one developer shop so without any sidekick to discuss with - ** ** Windows Server 2008 R2 Enterprise ARS 8.1 ITSM 8.1 Oracle 11g ** ** Goal: Remedy People Records need to be in sync with Active Directory (AD)* *** ** ** I successfully configured ARDBC Created Vendor form Created People Staging form Created Escalation to push AD data from Vendor form to Staging form ** ** Question – The last time I configured ARDBC, Remedy used the SHR:People form so AD data went from the Staging form to SHR:People. For 8.1, should Staging form data be pushed directly to the CTM:People? ** ** Thank you, ** ** Sandra Hennigan Remedy Developer ** ** _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Active Directory and People Records
I believe back in the V5 and V6 days it was SHR:People. - Original Message - From: LJ CTR MDA Longwing/IC lj.longwing@mda.mil To: arslist@ARSLIST.ORG Sent: Wednesday, February 27, 2013 10:02:40 AM Subject: Re: Active Directory and People Records Sandra, I don't recall ever hearing about a 'SHR:People' form, but I can confirm for you that CTM:People is the 'People' form, so if your intent is to sync to People, yes, that's the form you are looking for. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Hennigan, Sandra Sent: Wednesday, February 27, 2013 7:26 AM To: arslist@ARSLIST.ORG Subject: Active Directory and People Records ** All, I am a one developer shop so without any sidekick to discuss with - Windows Server 2008 R2 Enterprise ARS 8.1 ITSM 8.1 Oracle 11g Goal: Remedy People Records need to be in sync with Active Directory (AD) I successfully configured ARDBC Created Vendor form Created People Staging form Created Escalation to push AD data from Vendor form to Staging form Question – The last time I configured ARDBC, Remedy used the SHR:People form so AD data went from the Staging form to SHR:People. For 8.1, should Staging form data be pushed directly to the CTM:People? Thank you, Sandra Hennigan Remedy Developer _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Active Directory and People Records
You also have a option of using UDM jobs to do this in 8.1 Sent from my BlackBerry® smartphone from !DEA -Original Message- From: Andy Wilkerson andy.wilker...@nara.gov Sender: Action Request System discussion list(ARSList) arslist@ARSLIST.ORG Date: Wed, 27 Feb 2013 10:04:33 To: arslist@ARSLIST.ORG Reply-To: arslist@ARSLIST.ORG Subject: Re: Active Directory and People Records A staging is the way to go IMHO. Andy Team Capstone NITTSS - Remedy Administration National Archives Records Administration (NARA) Archives II Office: 301-837-0481 NITTSS Help Desk - 301-837-2020 On Wed, Feb 27, 2013 at 9:26 AM, Hennigan, Sandra sandra.henni...@usdoj.gov wrote: ** All, ** ** I am a one developer shop so without any sidekick to discuss with - ** ** Windows Server 2008 R2 Enterprise ARS 8.1 ITSM 8.1 Oracle 11g ** ** Goal: Remedy People Records need to be in sync with Active Directory (AD)* *** ** ** I successfully configured ARDBC Created Vendor form Created People Staging form Created Escalation to push AD data from Vendor form to Staging form ** ** Question – The last time I configured ARDBC, Remedy used the SHR:People form so AD data went from the Staging form to SHR:People. For 8.1, should Staging form data be pushed directly to the CTM:People? ** ** Thank you, ** ** Sandra Hennigan Remedy Developer ** ** _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Active Directory and People Records
Well, that certainly explains why I don't remember it :)never used ITSM back then :) -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of pritch Sent: Wednesday, February 27, 2013 8:07 AM To: arslist@ARSLIST.ORG Subject: Re: Active Directory and People Records I believe back in the V5 and V6 days it was SHR:People. - Original Message - From: LJ CTR MDA Longwing/IC lj.longwing@mda.mil To: arslist@ARSLIST.ORG Sent: Wednesday, February 27, 2013 10:02:40 AM Subject: Re: Active Directory and People Records Sandra, I don't recall ever hearing about a 'SHR:People' form, but I can confirm for you that CTM:People is the 'People' form, so if your intent is to sync to People, yes, that's the form you are looking for. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Hennigan, Sandra Sent: Wednesday, February 27, 2013 7:26 AM To: arslist@ARSLIST.ORG Subject: Active Directory and People Records ** All, I am a one developer shop so without any sidekick to discuss with - Windows Server 2008 R2 Enterprise ARS 8.1 ITSM 8.1 Oracle 11g Goal: Remedy People Records need to be in sync with Active Directory (AD) I successfully configured ARDBC Created Vendor form Created People Staging form Created Escalation to push AD data from Vendor form to Staging form Question – The last time I configured ARDBC, Remedy used the SHR:People form so AD data went from the Staging form to SHR:People. For 8.1, should Staging form data be pushed directly to the CTM:People? Thank you, Sandra Hennigan Remedy Developer _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Active Directory and People Records
Backend is Oracle - is UDM still an option? Thank you, Sandra Hennigan Remedy Developer From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of SUBSCRIBE arslist Aditya Sharma Sent: Wednesday, February 27, 2013 10:08 AM To: arslist@ARSLIST.ORG Subject: Re: Active Directory and People Records ** You also have a option of using UDM jobs to do this in 8.1 Sent from my BlackBerry(r) smartphone from !DEA From: Andy Wilkerson andy.wilker...@nara.gov Sender: Action Request System discussion list(ARSList) arslist@ARSLIST.ORG Date: Wed, 27 Feb 2013 10:04:33 -0500 To: arslist@ARSLIST.ORG ReplyTo: arslist@ARSLIST.ORG Subject: Re: Active Directory and People Records ** A staging is the way to go IMHO. Andy Team Capstone NITTSS - Remedy Administration National Archives Records Administration (NARA) Archives II Office: 301-837-0481 NITTSS Help Desk - 301-837-2020 On Wed, Feb 27, 2013 at 9:26 AM, Hennigan, Sandra sandra.henni...@usdoj.govmailto:sandra.henni...@usdoj.gov wrote: ** All, I am a one developer shop so without any sidekick to discuss with - Windows Server 2008 R2 Enterprise ARS 8.1 ITSM 8.1 Oracle 11g Goal: Remedy People Records need to be in sync with Active Directory (AD) I successfully configured ARDBC Created Vendor form Created People Staging form Created Escalation to push AD data from Vendor form to Staging form Question - The last time I configured ARDBC, Remedy used the SHR:People form so AD data went from the Staging form to SHR:People. For 8.1, should Staging form data be pushed directly to the CTM:People? Thank you, Sandra Hennigan Remedy Developer _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Active Directory and People Records
This is not database dependent. So should not be issue. Sent from my BlackBerry® smartphone from !DEA -Original Message- From: Hennigan, Sandra sandra.henni...@usdoj.gov Sender: Action Request System discussion list(ARSList) arslist@ARSLIST.ORG Date: Wed, 27 Feb 2013 15:17:41 To: arslist@ARSLIST.ORG Reply-To: arslist@ARSLIST.ORG Subject: Re: Active Directory and People Records Backend is Oracle - is UDM still an option? Thank you, Sandra Hennigan Remedy Developer From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of SUBSCRIBE arslist Aditya Sharma Sent: Wednesday, February 27, 2013 10:08 AM To: arslist@ARSLIST.ORG Subject: Re: Active Directory and People Records ** You also have a option of using UDM jobs to do this in 8.1 Sent from my BlackBerry(r) smartphone from !DEA From: Andy Wilkerson andy.wilker...@nara.gov Sender: Action Request System discussion list(ARSList) arslist@ARSLIST.ORG Date: Wed, 27 Feb 2013 10:04:33 -0500 To: arslist@ARSLIST.ORG ReplyTo: arslist@ARSLIST.ORG Subject: Re: Active Directory and People Records ** A staging is the way to go IMHO. Andy Team Capstone NITTSS - Remedy Administration National Archives Records Administration (NARA) Archives II Office: 301-837-0481 NITTSS Help Desk - 301-837-2020 On Wed, Feb 27, 2013 at 9:26 AM, Hennigan, Sandra sandra.henni...@usdoj.govmailto:sandra.henni...@usdoj.gov wrote: ** All, I am a one developer shop so without any sidekick to discuss with - Windows Server 2008 R2 Enterprise ARS 8.1 ITSM 8.1 Oracle 11g Goal: Remedy People Records need to be in sync with Active Directory (AD) I successfully configured ARDBC Created Vendor form Created People Staging form Created Escalation to push AD data from Vendor form to Staging form Question - The last time I configured ARDBC, Remedy used the SHR:People form so AD data went from the Staging form to SHR:People. For 8.1, should Staging form data be pushed directly to the CTM:People? Thank you, Sandra Hennigan Remedy Developer _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Active Directory and People Records
I'm still using ITSM 5.5 On Wed, Feb 27, 2013 at 10:12 AM, Longwing, LJ CTR MDA/IC lj.longwing@mda.mil wrote: Well, that certainly explains why I don't remember it :)never used ITSM back then :) -Original Message- From: Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] On Behalf Of pritch Sent: Wednesday, February 27, 2013 8:07 AM To: arslist@ARSLIST.ORG Subject: Re: Active Directory and People Records I believe back in the V5 and V6 days it was SHR:People. - Original Message - From: LJ CTR MDA Longwing/IC lj.longwing@mda.mil To: arslist@ARSLIST.ORG Sent: Wednesday, February 27, 2013 10:02:40 AM Subject: Re: Active Directory and People Records Sandra, I don't recall ever hearing about a 'SHR:People' form, but I can confirm for you that CTM:People is the 'People' form, so if your intent is to sync to People, yes, that's the form you are looking for. -Original Message- From: Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] On Behalf Of Hennigan, Sandra Sent: Wednesday, February 27, 2013 7:26 AM To: arslist@ARSLIST.ORG Subject: Active Directory and People Records ** All, I am a one developer shop so without any sidekick to discuss with - Windows Server 2008 R2 Enterprise ARS 8.1 ITSM 8.1 Oracle 11g Goal: Remedy People Records need to be in sync with Active Directory (AD) I successfully configured ARDBC Created Vendor form Created People Staging form Created Escalation to push AD data from Vendor form to Staging form Question – The last time I configured ARDBC, Remedy used the SHR:People form so AD data went from the Staging form to SHR:People. For 8.1, should Staging form data be pushed directly to the CTM:People? Thank you, Sandra Hennigan Remedy Developer _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years -- Warren R. Baltimore II Remedy Developer 410-533-5367 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Active Directory and People Records
I'm also still supporting an ITSM v5 install (w/ V6.3 ARS). Some clients are happy (content) with what they've got and just don't want to upgrade their systems. - Original Message - From: Warren R. Baltimore II warrenbaltim...@gmail.com To: arslist@ARSLIST.ORG Sent: Wednesday, February 27, 2013 10:36:47 AM Subject: Re: Active Directory and People Records ** I'm still using ITSM 5.5 On Wed, Feb 27, 2013 at 10:12 AM, Longwing, LJ CTR MDA/IC lj.longwing@mda.mil wrote: Well, that certainly explains why I don't remember it :)never used ITSM back then :) -Original Message- From: Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG ] On Behalf Of pritch Sent: Wednesday, February 27, 2013 8:07 AM To: arslist@ARSLIST.ORG Subject: Re: Active Directory and People Records I believe back in the V5 and V6 days it was SHR:People. - Original Message - From: LJ CTR MDA Longwing/IC lj.longwing@mda.mil To: arslist@ARSLIST.ORG Sent: Wednesday, February 27, 2013 10:02:40 AM Subject: Re: Active Directory and People Records Sandra, I don't recall ever hearing about a 'SHR:People' form, but I can confirm for you that CTM:People is the 'People' form, so if your intent is to sync to People, yes, that's the form you are looking for. -Original Message- From: Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG ] On Behalf Of Hennigan, Sandra Sent: Wednesday, February 27, 2013 7:26 AM To: arslist@ARSLIST.ORG Subject: Active Directory and People Records ** All, I am a one developer shop so without any sidekick to discuss with - Windows Server 2008 R2 Enterprise ARS 8.1 ITSM 8.1 Oracle 11g Goal: Remedy People Records need to be in sync with Active Directory (AD) I successfully configured ARDBC Created Vendor form Created People Staging form Created Escalation to push AD data from Vendor form to Staging form Question – The last time I configured ARDBC, Remedy used the SHR:People form so AD data went from the Staging form to SHR:People. For 8.1, should Staging form data be pushed directly to the CTM:People? Thank you, Sandra Hennigan Remedy Developer _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years -- Warren R. Baltimore II Remedy Developer 410-533-5367 _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Active Directory and People Records
Truly sorry to hear that Warren :) -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Warren R. Baltimore II Sent: Wednesday, February 27, 2013 8:37 AM To: arslist@ARSLIST.ORG Subject: Re: Active Directory and People Records ** I'm still using ITSM 5.5 On Wed, Feb 27, 2013 at 10:12 AM, Longwing, LJ CTR MDA/IC lj.longwing@mda.mil wrote: Well, that certainly explains why I don't remember it :)never used ITSM back then :) -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of pritch Sent: Wednesday, February 27, 2013 8:07 AM To: arslist@ARSLIST.ORG Subject: Re: Active Directory and People Records I believe back in the V5 and V6 days it was SHR:People. - Original Message - From: LJ CTR MDA Longwing/IC lj.longwing@mda.mil To: arslist@ARSLIST.ORG Sent: Wednesday, February 27, 2013 10:02:40 AM Subject: Re: Active Directory and People Records Sandra, I don't recall ever hearing about a 'SHR:People' form, but I can confirm for you that CTM:People is the 'People' form, so if your intent is to sync to People, yes, that's the form you are looking for. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Hennigan, Sandra Sent: Wednesday, February 27, 2013 7:26 AM To: arslist@ARSLIST.ORG Subject: Active Directory and People Records ** All, I am a one developer shop so without any sidekick to discuss with - Windows Server 2008 R2 Enterprise ARS 8.1 ITSM 8.1 Oracle 11g Goal: Remedy People Records need to be in sync with Active Directory (AD) I successfully configured ARDBC Created Vendor form Created People Staging form Created Escalation to push AD data from Vendor form to Staging form Question - The last time I configured ARDBC, Remedy used the SHR:People form so AD data went from the Staging form to SHR:People. For 8.1, should Staging form data be pushed directly to the CTM:People? Thank you, Sandra Hennigan Remedy Developer _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org http://www.arslist.org/ Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org http://www.arslist.org/ Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org http://www.arslist.org/ Where the Answers Are, and have been for 20 years -- Warren R. Baltimore II Remedy Developer 410-533-5367 _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Active Directory and People Records
I can't fathom still supporting a 6.3 instance. I would be sitting there watching all of the flying cars running around town and then driving my Model T home at the end of the day Now, granted, we haven't really reached flying car status with Remedy...but there have been MANY enhancements to the Remedy architecture since 6.3 was released and I think I would find it painful to not be able to take advantage of any of that. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of pritch Sent: Wednesday, February 27, 2013 8:41 AM To: arslist@ARSLIST.ORG Subject: Re: Active Directory and People Records I'm also still supporting an ITSM v5 install (w/ V6.3 ARS). Some clients are happy (content) with what they've got and just don't want to upgrade their systems. - Original Message - From: Warren R. Baltimore II warrenbaltim...@gmail.com To: arslist@ARSLIST.ORG Sent: Wednesday, February 27, 2013 10:36:47 AM Subject: Re: Active Directory and People Records ** I'm still using ITSM 5.5 On Wed, Feb 27, 2013 at 10:12 AM, Longwing, LJ CTR MDA/IC lj.longwing@mda.mil wrote: Well, that certainly explains why I don't remember it :)never used ITSM back then :) -Original Message- From: Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG ] On Behalf Of pritch Sent: Wednesday, February 27, 2013 8:07 AM To: arslist@ARSLIST.ORG Subject: Re: Active Directory and People Records I believe back in the V5 and V6 days it was SHR:People. - Original Message - From: LJ CTR MDA Longwing/IC lj.longwing@mda.mil To: arslist@ARSLIST.ORG Sent: Wednesday, February 27, 2013 10:02:40 AM Subject: Re: Active Directory and People Records Sandra, I don't recall ever hearing about a 'SHR:People' form, but I can confirm for you that CTM:People is the 'People' form, so if your intent is to sync to People, yes, that's the form you are looking for. -Original Message- From: Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG ] On Behalf Of Hennigan, Sandra Sent: Wednesday, February 27, 2013 7:26 AM To: arslist@ARSLIST.ORG Subject: Active Directory and People Records ** All, I am a one developer shop so without any sidekick to discuss with - Windows Server 2008 R2 Enterprise ARS 8.1 ITSM 8.1 Oracle 11g Goal: Remedy People Records need to be in sync with Active Directory (AD) I successfully configured ARDBC Created Vendor form Created People Staging form Created Escalation to push AD data from Vendor form to Staging form Question – The last time I configured ARDBC, Remedy used the SHR:People form so AD data went from the Staging form to SHR:People. For 8.1, should Staging form data be pushed directly to the CTM:People? Thank you, Sandra Hennigan Remedy Developer _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years -- Warren R. Baltimore II Remedy Developer 410-533-5367 _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Active Directory and People Records
My car is a 1991 - so I know what you're driving at (pun maybe intended!). I do also support other systems that are more recent so I have something old and something new. - Original Message - From: LJ CTR MDA Longwing/IC lj.longwing@mda.mil To: arslist@ARSLIST.ORG Sent: Wednesday, February 27, 2013 10:54:03 AM Subject: Re: Active Directory and People Records I can't fathom still supporting a 6.3 instance. I would be sitting there watching all of the flying cars running around town and then driving my Model T home at the end of the day Now, granted, we haven't really reached flying car status with Remedy...but there have been MANY enhancements to the Remedy architecture since 6.3 was released and I think I would find it painful to not be able to take advantage of any of that. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of pritch Sent: Wednesday, February 27, 2013 8:41 AM To: arslist@ARSLIST.ORG Subject: Re: Active Directory and People Records I'm also still supporting an ITSM v5 install (w/ V6.3 ARS). Some clients are happy (content) with what they've got and just don't want to upgrade their systems. - Original Message - From: Warren R. Baltimore II warrenbaltim...@gmail.com To: arslist@ARSLIST.ORG Sent: Wednesday, February 27, 2013 10:36:47 AM Subject: Re: Active Directory and People Records ** I'm still using ITSM 5.5 On Wed, Feb 27, 2013 at 10:12 AM, Longwing, LJ CTR MDA/IC lj.longwing@mda.mil wrote: Well, that certainly explains why I don't remember it :)never used ITSM back then :) -Original Message- From: Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG ] On Behalf Of pritch Sent: Wednesday, February 27, 2013 8:07 AM To: arslist@ARSLIST.ORG Subject: Re: Active Directory and People Records I believe back in the V5 and V6 days it was SHR:People. - Original Message - From: LJ CTR MDA Longwing/IC lj.longwing@mda.mil To: arslist@ARSLIST.ORG Sent: Wednesday, February 27, 2013 10:02:40 AM Subject: Re: Active Directory and People Records Sandra, I don't recall ever hearing about a 'SHR:People' form, but I can confirm for you that CTM:People is the 'People' form, so if your intent is to sync to People, yes, that's the form you are looking for. -Original Message- From: Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG ] On Behalf Of Hennigan, Sandra Sent: Wednesday, February 27, 2013 7:26 AM To: arslist@ARSLIST.ORG Subject: Active Directory and People Records ** All, I am a one developer shop so without any sidekick to discuss with - Windows Server 2008 R2 Enterprise ARS 8.1 ITSM 8.1 Oracle 11g Goal: Remedy People Records need to be in sync with Active Directory (AD) I successfully configured ARDBC Created Vendor form Created People Staging form Created Escalation to push AD data from Vendor form to Staging form Question – The last time I configured ARDBC, Remedy used the SHR:People form so AD data went from the Staging form to SHR:People. For 8.1, should Staging form data be pushed directly to the CTM:People? Thank you, Sandra Hennigan Remedy Developer _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years -- Warren R. Baltimore II Remedy Developer 410-533-5367 _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Active Directory and People Records
Sigh... Warren... stay there as long as you can!! From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Warren R. Baltimore II Sent: Wednesday, February 27, 2013 9:37 AM To: arslist@ARSLIST.ORG Subject: Re: Active Directory and People Records ** I'm still using ITSM 5.5 On Wed, Feb 27, 2013 at 10:12 AM, Longwing, LJ CTR MDA/IC lj.longwing@mda.milmailto:lj.longwing@mda.mil wrote: Well, that certainly explains why I don't remember it :)never used ITSM back then :) -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG] On Behalf Of pritch Sent: Wednesday, February 27, 2013 8:07 AM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Re: Active Directory and People Records I believe back in the V5 and V6 days it was SHR:People. - Original Message - From: LJ CTR MDA Longwing/IC lj.longwing@mda.milmailto:lj.longwing@mda.mil To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Sent: Wednesday, February 27, 2013 10:02:40 AM Subject: Re: Active Directory and People Records Sandra, I don't recall ever hearing about a 'SHR:People' form, but I can confirm for you that CTM:People is the 'People' form, so if your intent is to sync to People, yes, that's the form you are looking for. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG] On Behalf Of Hennigan, Sandra Sent: Wednesday, February 27, 2013 7:26 AM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Active Directory and People Records ** All, I am a one developer shop so without any sidekick to discuss with - Windows Server 2008 R2 Enterprise ARS 8.1 ITSM 8.1 Oracle 11g Goal: Remedy People Records need to be in sync with Active Directory (AD) I successfully configured ARDBC Created Vendor form Created People Staging form Created Escalation to push AD data from Vendor form to Staging form Question - The last time I configured ARDBC, Remedy used the SHR:People form so AD data went from the Staging form to SHR:People. For 8.1, should Staging form data be pushed directly to the CTM:People? Thank you, Sandra Hennigan Remedy Developer _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.orghttp://www.arslist.org/ Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.orghttp://www.arslist.org/ Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.orghttp://www.arslist.org/ Where the Answers Are, and have been for 20 years -- Warren R. Baltimore II Remedy Developer 410-533-5367 _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Active Directory and People Records
Awe come on Claire, are you telling us you are not having fun with the new stuff? :) On Wed, Feb 27, 2013 at 9:24 AM, Sanford, Claire claire.sanf...@memorialhermann.org wrote: ** Sigh… Warren… stay there as long as you can!! ** ** *From:* Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] *On Behalf Of *Warren R. Baltimore II *Sent:* Wednesday, February 27, 2013 9:37 AM *To:* arslist@ARSLIST.ORG *Subject:* Re: Active Directory and People Records ** ** ** I'm still using ITSM 5.5 On Wed, Feb 27, 2013 at 10:12 AM, Longwing, LJ CTR MDA/IC lj.longwing@mda.mil wrote: Well, that certainly explains why I don't remember it :)never used ITSM back then :) -Original Message- From: Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] On Behalf Of pritch Sent: Wednesday, February 27, 2013 8:07 AM To: arslist@ARSLIST.ORG Subject: Re: Active Directory and People Records I believe back in the V5 and V6 days it was SHR:People. - Original Message - From: LJ CTR MDA Longwing/IC lj.longwing@mda.mil To: arslist@ARSLIST.ORG Sent: Wednesday, February 27, 2013 10:02:40 AM Subject: Re: Active Directory and People Records Sandra, I don't recall ever hearing about a 'SHR:People' form, but I can confirm for you that CTM:People is the 'People' form, so if your intent is to sync to People, yes, that's the form you are looking for. -Original Message- From: Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] On Behalf Of Hennigan, Sandra Sent: Wednesday, February 27, 2013 7:26 AM To: arslist@ARSLIST.ORG Subject: Active Directory and People Records ** All, I am a one developer shop so without any sidekick to discuss with - Windows Server 2008 R2 Enterprise ARS 8.1 ITSM 8.1 Oracle 11g Goal: Remedy People Records need to be in sync with Active Directory (AD) I successfully configured ARDBC Created Vendor form Created People Staging form Created Escalation to push AD data from Vendor form to Staging form Question – The last time I configured ARDBC, Remedy used the SHR:People form so AD data went from the Staging form to SHR:People. For 8.1, should Staging form data be pushed directly to the CTM:People? Thank you, Sandra Hennigan Remedy Developer _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years -- Warren R. Baltimore II Remedy Developer 410-533-5367 _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Active Directory and People Records
*like* :-) -- J 2013/2/27 Sanford, Claire claire.sanf...@memorialhermann.org: ** Sigh… Warren… stay there as long as you can!! From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Warren R. Baltimore II Sent: Wednesday, February 27, 2013 9:37 AM To: arslist@ARSLIST.ORG Subject: Re: Active Directory and People Records ** I'm still using ITSM 5.5 On Wed, Feb 27, 2013 at 10:12 AM, Longwing, LJ CTR MDA/IC lj.longwing@mda.mil wrote: Well, that certainly explains why I don't remember it :)never used ITSM back then :) -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of pritch Sent: Wednesday, February 27, 2013 8:07 AM To: arslist@ARSLIST.ORG Subject: Re: Active Directory and People Records I believe back in the V5 and V6 days it was SHR:People. - Original Message - From: LJ CTR MDA Longwing/IC lj.longwing@mda.mil To: arslist@ARSLIST.ORG Sent: Wednesday, February 27, 2013 10:02:40 AM Subject: Re: Active Directory and People Records Sandra, I don't recall ever hearing about a 'SHR:People' form, but I can confirm for you that CTM:People is the 'People' form, so if your intent is to sync to People, yes, that's the form you are looking for. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Hennigan, Sandra Sent: Wednesday, February 27, 2013 7:26 AM To: arslist@ARSLIST.ORG Subject: Active Directory and People Records ** All, I am a one developer shop so without any sidekick to discuss with - Windows Server 2008 R2 Enterprise ARS 8.1 ITSM 8.1 Oracle 11g Goal: Remedy People Records need to be in sync with Active Directory (AD) I successfully configured ARDBC Created Vendor form Created People Staging form Created Escalation to push AD data from Vendor form to Staging form Question – The last time I configured ARDBC, Remedy used the SHR:People form so AD data went from the Staging form to SHR:People. For 8.1, should Staging form data be pushed directly to the CTM:People? Thank you, Sandra Hennigan Remedy Developer _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years -- Warren R. Baltimore II Remedy Developer 410-533-5367 _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Active Directory and People Records
Oh man, I think we are using highly customized 4.0 apps on a 7.1 platform, soon will be 7.6.04 apps platform From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Sanford, Claire Sent: Wednesday, February 27, 2013 11:24 AM To: arslist@ARSLIST.ORG Subject: Re: Active Directory and People Records ** Sigh... Warren... stay there as long as you can!! From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Warren R. Baltimore II Sent: Wednesday, February 27, 2013 9:37 AM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Re: Active Directory and People Records ** I'm still using ITSM 5.5 On Wed, Feb 27, 2013 at 10:12 AM, Longwing, LJ CTR MDA/IC lj.longwing@mda.milmailto:lj.longwing@mda.mil wrote: Well, that certainly explains why I don't remember it :)never used ITSM back then :) -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG] On Behalf Of pritch Sent: Wednesday, February 27, 2013 8:07 AM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Re: Active Directory and People Records I believe back in the V5 and V6 days it was SHR:People. - Original Message - From: LJ CTR MDA Longwing/IC lj.longwing@mda.milmailto:lj.longwing@mda.mil To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Sent: Wednesday, February 27, 2013 10:02:40 AM Subject: Re: Active Directory and People Records Sandra, I don't recall ever hearing about a 'SHR:People' form, but I can confirm for you that CTM:People is the 'People' form, so if your intent is to sync to People, yes, that's the form you are looking for. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG] On Behalf Of Hennigan, Sandra Sent: Wednesday, February 27, 2013 7:26 AM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Active Directory and People Records ** All, I am a one developer shop so without any sidekick to discuss with - Windows Server 2008 R2 Enterprise ARS 8.1 ITSM 8.1 Oracle 11g Goal: Remedy People Records need to be in sync with Active Directory (AD) I successfully configured ARDBC Created Vendor form Created People Staging form Created Escalation to push AD data from Vendor form to Staging form Question - The last time I configured ARDBC, Remedy used the SHR:People form so AD data went from the Staging form to SHR:People. For 8.1, should Staging form data be pushed directly to the CTM:People? Thank you, Sandra Hennigan Remedy Developer _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.orghttp://www.arslist.org/ Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.orghttp://www.arslist.org/ Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.orghttp://www.arslist.org/ Where the Answers Are, and have been for 20 years -- Warren R. Baltimore II Remedy Developer 410-533-5367 _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Active Directory and People Records
Are you close to deploying 7.6.04 apps? If not you might as well go to 8.1. Jason On Wed, Feb 27, 2013 at 10:10 AM, Bennett, Craig cbenn...@hydro.mb.cawrote: ** Oh man, I think we are using highly customized 4.0 apps on a 7.1 platform, soon will be 7.6.04 apps platform ** ** *From:* Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] *On Behalf Of *Sanford, Claire *Sent:* Wednesday, February 27, 2013 11:24 AM *To:* arslist@ARSLIST.ORG *Subject:* Re: Active Directory and People Records ** ** ** Sigh… Warren… stay there as long as you can!! ** ** *From:* Action Request System discussion list(ARSList) [ mailto:arslist@ARSLIST.ORG arslist@ARSLIST.ORG] *On Behalf Of *Warren R. Baltimore II *Sent:* Wednesday, February 27, 2013 9:37 AM *To:* arslist@ARSLIST.ORG *Subject:* Re: Active Directory and People Records ** ** ** I'm still using ITSM 5.5 On Wed, Feb 27, 2013 at 10:12 AM, Longwing, LJ CTR MDA/IC lj.longwing@mda.mil wrote: Well, that certainly explains why I don't remember it :)never used ITSM back then :) -Original Message- From: Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] On Behalf Of pritch Sent: Wednesday, February 27, 2013 8:07 AM To: arslist@ARSLIST.ORG Subject: Re: Active Directory and People Records I believe back in the V5 and V6 days it was SHR:People. - Original Message - From: LJ CTR MDA Longwing/IC lj.longwing@mda.mil To: arslist@ARSLIST.ORG Sent: Wednesday, February 27, 2013 10:02:40 AM Subject: Re: Active Directory and People Records Sandra, I don't recall ever hearing about a 'SHR:People' form, but I can confirm for you that CTM:People is the 'People' form, so if your intent is to sync to People, yes, that's the form you are looking for. -Original Message- From: Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] On Behalf Of Hennigan, Sandra Sent: Wednesday, February 27, 2013 7:26 AM To: arslist@ARSLIST.ORG Subject: Active Directory and People Records ** All, I am a one developer shop so without any sidekick to discuss with - Windows Server 2008 R2 Enterprise ARS 8.1 ITSM 8.1 Oracle 11g Goal: Remedy People Records need to be in sync with Active Directory (AD) I successfully configured ARDBC Created Vendor form Created People Staging form Created Escalation to push AD data from Vendor form to Staging form Question – The last time I configured ARDBC, Remedy used the SHR:People form so AD data went from the Staging form to SHR:People. For 8.1, should Staging form data be pushed directly to the CTM:People? Thank you, Sandra Hennigan Remedy Developer _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years -- Warren R. Baltimore II Remedy Developer 410-533-5367 _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Active Directory and People Records (UNCLASSIFIED)
I have not tried it yet but ITSM 8.0 has an AI job for loading people from LDAP. See: Configuring Data Management for LDAP or LDAPS importhttps://docs.bmc.com/docs/display/public/itsm80/Configuring+Data+Management+for+LDAP+or+LDAPS+import Jason On Thu, Feb 14, 2013 at 10:25 AM, patchsk vamsi...@gmail.com wrote: ** Usually you do not directly import AD data into remedy user or user profile form. You would create a staging form and get the AD data into this form and then do all kinds of validations and do a final push to User and or User Profile form. You can build all your logic on what permissions to be assigned etc..on that staging form. Coming to how to get the data from AD. 1. Create the vendor form and connect to AD using the OOTB adapters like ARDBC provided by BMC. 2. Write an escalation on that vendor form to get the data from AD into remedy. In old versions(6.x) this was error prone due to the adapter crashing if there are more than 10,000 entries in AD etc..Not sure how it is in the newer versions. Also make sure your escalation imports only the modified records from AD. (AD should provide a reliable column to validate what records are changed since your last run). 3.If above is not possible I have seen where a nightly job dumps data into a csv from AD and a cronjob with remedy import command getting that data into remedy staging form. 4. Also if Vendor form does not work as you expected and if AD can dump the delta into a staging database table you can create a view form interfacing to that staging table and do your workflow. Just do a search on this forum you will find lot of information. _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Active Directory and People Records (UNCLASSIFIED)
Usually you do not directly import AD data into remedy user or user profile form. You would create a staging form and get the AD data into this form and then do all kinds of validations and do a final push to User and or User Profile form. You can build all your logic on what permissions to be assigned etc..on that staging form. Coming to how to get the data from AD. 1. Create the vendor form and connect to AD using the OOTB adapters like ARDBC provided by BMC. 2. Write an escalation on that vendor form to get the data from AD into remedy. In old versions(6.x) this was error prone due to the adapter crashing if there are more than 10,000 entries in AD etc..Not sure how it is in the newer versions. Also make sure your escalation imports only the modified records from AD. (AD should provide a reliable column to validate what records are changed since your last run). 3.If above is not possible I have seen where a nightly job dumps data into a csv from AD and a cronjob with remedy import command getting that data into remedy staging form. 4. Also if Vendor form does not work as you expected and if AD can dump the delta into a staging database table you can create a view form interfacing to that staging table and do your workflow. Just do a search on this forum you will find lot of information. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
