Re: CRITICAL - ARS Does not start
Would you be able to send a screen shot of the error you are seeing when you access overview console? ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: CRITICAL - ARS Does not start
go to the backup folder and look for the ar.conf, find the ldap section and replace.. Hope that helps.. when installing it does make a copy.. nice... On Mon, Oct 3, 2011 at 7:06 PM, Hyunkel v2.0 lord_dyna...@hotmail.comwrote: ** Now After running an installer with upgrade option service is up (previous set JAVA_HOME to a previous version of Java) It's a Win 2003 server with Oracle 10g (remote), now I'm having an issue while connecting to LDAP server: ARERR [8922] The authentication service is not responding. Cannot connect to the system at this time. Contact your AR System Administrator for assistance. *Hugo Ruesga* *Software Development Advisor* US 972.577.7000 x 332.3868 MX +52 (33) 3332.3868 P Please consider the environment before printing this email *The information contained in and transferred with this electronic message is intended only for the recipient(s) designated above, it is protected by law and it may contain information which is privileged and confidential. If you are not the intended recipient, please do not read, copy, or use it, and do not disclose it to others. Please notify the sender of the delivery error by replying to this message, and then delete it from your system. **Thank you.* -- Date: Mon, 3 Oct 2011 18:21:55 -0400 From: jdso...@shyle.net Subject: Re: CRITICAL - ARS Does not start To: arslist@ARSLIST.ORG ** Hugo, An incompatible version of Java may do a lot of other things but cannot prevent the AR System from starting. The AR System Server itself does not depend on JRE or JDK, its sub systems such as web services, mid tier, email engine etc do.. So somehow I doubt the update of Java has caused that problem. Its something else. If its UNIX, have you changed the environment or the .profile of the user that starts the AR System in any way? I am assuming you are on windows because you said you updated only the ar.cfg file upon updating Java.. On UNIX you would have needed to update that in the server startup script too. What OS are you dealing with? What’s the version of the AR System and its database? Have you tried starting the server in a debug mode? Joe *From:* Hyunkel v2.0 lord_dyna...@hotmail.com *Sent:* Monday, October 03, 2011 5:39 PM *Newsgroups:* public.remedy.arsystem.general *To:* arslist@ARSLIST.ORG *Subject:* CRITICAL - ARS Does not start ** Listers; I'm having one of those issues that everyone loves on your production environment. ARS doesn't start up, the error log only displays the startup message but armonitor indicates a timeout every 900 seconds; this came from a Java update, I ran the patch 11 installer just to try Remedy to pick up the new java version. I've tried to point the OS and the ar.cfg file to a latest java version but no luck, does anyone has seen this before? Thanks *Hugo Ruesga* *Software Development Advisor* US 972.577.7000 x 332.3868 MX +52 (33) 3332.3868 P Please consider the environment before printing this email *The information contained in and transferred with this electronic message is intended only for the recipient(s) designated above, it is protected by law and it may contain information which is privileged and confidential. If you are not the intended recipient, please do not read, copy, or use it, and do not disclose it to others. Please notify the sender of the delivery error by replying to this message, and then delete it from your system. **Thank you.* _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ -- Patrick Zandi ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: CRITICAL - ARS Does not start
I've already checked that, even once the upgrade ended, I used the old ar.cfg file to start up the services, but just the same result. Hugo Ruesga Software Development Advisor US 972.577.7000 x 332.3868 MX +52 (33) 3332.3868 P Please consider the environment before printing this email The information contained in and transferred with this electronic message is intended only for the recipient(s) designated above, it is protected by law and it may contain information which is privileged and confidential. If you are not the intended recipient, please do not read, copy, or use it, and do not disclose it to others. Please notify the sender of the delivery error by replying to this message, and then delete it from your system. Thank you. Date: Tue, 4 Oct 2011 09:16:20 -0400 From: remedy...@gmail.com Subject: Re: CRITICAL - ARS Does not start To: arslist@ARSLIST.ORG ** go to the backup folder and look for the ar.conf, find the ldap section and replace.. Hope that helps.. when installing it does make a copy.. nice... On Mon, Oct 3, 2011 at 7:06 PM, Hyunkel v2.0 lord_dyna...@hotmail.com wrote: ** Now After running an installer with upgrade option service is up (previous set JAVA_HOME to a previous version of Java) It's a Win 2003 server with Oracle 10g (remote), now I'm having an issue while connecting to LDAP server: ARERR [8922] The authentication service is not responding. Cannot connect to the system at this time. Contact your AR System Administrator for assistance. Hugo Ruesga Software Development Advisor US 972.577.7000 x 332.3868 MX +52 (33) 3332.3868 P Please consider the environment before printing this email The information contained in and transferred with this electronic message is intended only for the recipient(s) designated above, it is protected by law and it may contain information which is privileged and confidential. If you are not the intended recipient, please do not read, copy, or use it, and do not disclose it to others. Please notify the sender of the delivery error by replying to this message, and then delete it from your system. Thank you. Date: Mon, 3 Oct 2011 18:21:55 -0400 From: jdso...@shyle.net Subject: Re: CRITICAL - ARS Does not start To: arslist@ARSLIST.ORG ** Hugo, An incompatible version of Java may do a lot of other things but cannot prevent the AR System from starting. The AR System Server itself does not depend on JRE or JDK, its sub systems such as web services, mid tier, email engine etc do.. So somehow I doubt the update of Java has caused that problem. Its something else. If its UNIX, have you changed the environment or the .profile of the user that starts the AR System in any way? I am assuming you are on windows because you said you updated only the ar.cfg file upon updating Java.. On UNIX you would have needed to update that in the server startup script too. What OS are you dealing with? What’s the version of the AR System and its database? Have you tried starting the server in a debug mode? Joe From: Hyunkel v2.0 Sent: Monday, October 03, 2011 5:39 PM Newsgroups: public.remedy.arsystem.general To: arslist@ARSLIST.ORG Subject: CRITICAL - ARS Does not start ** Listers; I'm having one of those issues that everyone loves on your production environment. ARS doesn't start up, the error log only displays the startup message but armonitor indicates a timeout every 900 seconds; this came from a Java update, I ran the patch 11 installer just to try Remedy to pick up the new java version. I've tried to point the OS and the ar.cfg file to a latest java version but no luck, does anyone has seen this before? Thanks Hugo Ruesga Software Development Advisor US 972.577.7000 x 332.3868 MX +52 (33) 3332.3868 P Please consider the environment before printing this email The information contained in and transferred with this electronic message is intended only for the recipient(s) designated above, it is protected by law and it may contain information which is privileged and confidential. If you are not the intended recipient, please do not read, copy, or use it, and do not disclose it to others. Please notify the sender of the delivery error by replying to this message, and then delete it from your system. Thank you. _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ -- Patrick Zandi _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: CRITICAL - ARS Does not start
Do you guys do the database and Application server back up. You may want to consider restoring from the backup if it is in place. Thanks, Wirasat From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Hyunkel v2.0 Sent: Tuesday, October 04, 2011 9:46 AM To: arslist@ARSLIST.ORG Subject: Re: CRITICAL - ARS Does not start ** I've already checked that, even once the upgrade ended, I used the old ar.cfg file to start up the services, but just the same result. Hugo Ruesga Software Development Advisor US 972.577.7000 x 332.3868 MX +52 (33) 3332.3868 P Please consider the environment before printing this email The information contained in and transferred with this electronic message is intended only for the recipient(s) designated above, it is protected by law and it may contain information which is privileged and confidential. If you are not the intended recipient, please do not read, copy, or use it, and do not disclose it to others. Please notify the sender of the delivery error by replying to this message, and then delete it from your system. Thank you. Date: Tue, 4 Oct 2011 09:16:20 -0400 From: remedy...@gmail.com Subject: Re: CRITICAL - ARS Does not start To: arslist@ARSLIST.ORG ** go to the backup folder and look for the ar.conf, find the ldap section and replace.. Hope that helps.. when installing it does make a copy.. nice... On Mon, Oct 3, 2011 at 7:06 PM, Hyunkel v2.0 lord_dyna...@hotmail.commailto:lord_dyna...@hotmail.com wrote: ** Now After running an installer with upgrade option service is up (previous set JAVA_HOME to a previous version of Java) It's a Win 2003 server with Oracle 10g (remote), now I'm having an issue while connecting to LDAP server: ARERR [8922] The authentication service is not responding. Cannot connect to the system at this time. Contact your AR System Administrator for assistance. Hugo Ruesga Software Development Advisor US 972.577.7000 x 332.3868 MX +52 (33) 3332.3868 P Please consider the environment before printing this email The information contained in and transferred with this electronic message is intended only for the recipient(s) designated above, it is protected by law and it may contain information which is privileged and confidential. If you are not the intended recipient, please do not read, copy, or use it, and do not disclose it to others. Please notify the sender of the delivery error by replying to this message, and then delete it from your system. Thank you. Date: Mon, 3 Oct 2011 18:21:55 -0400 From: jdso...@shyle.netmailto:jdso...@shyle.net Subject: Re: CRITICAL - ARS Does not start To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG ** Hugo, An incompatible version of Java may do a lot of other things but cannot prevent the AR System from starting. The AR System Server itself does not depend on JRE or JDK, its sub systems such as web services, mid tier, email engine etc do.. So somehow I doubt the update of Java has caused that problem. Its something else. If its UNIX, have you changed the environment or the .profile of the user that starts the AR System in any way? I am assuming you are on windows because you said you updated only the ar.cfg file upon updating Java.. On UNIX you would have needed to update that in the server startup script too. What OS are you dealing with? What's the version of the AR System and its database? Have you tried starting the server in a debug mode? Joe From: Hyunkel v2.0mailto:lord_dyna...@hotmail.com Sent: Monday, October 03, 2011 5:39 PM Newsgroups: public.remedy.arsystem.general To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: CRITICAL - ARS Does not start ** Listers; I'm having one of those issues that everyone loves on your production environment. ARS doesn't start up, the error log only displays the startup message but armonitor indicates a timeout every 900 seconds; this came from a Java update, I ran the patch 11 installer just to try Remedy to pick up the new java version. I've tried to point the OS and the ar.cfg file to a latest java version but no luck, does anyone has seen this before? Thanks Hugo Ruesga Software Development Advisor US 972.577.7000 x 332.3868 MX +52 (33) 3332.3868 P Please consider the environment before printing this email The information contained in and transferred with this electronic message is intended only for the recipient(s) designated above, it is protected by law and it may contain information which is privileged and confidential. If you are not the intended recipient, please do not read, copy, or use it, and do not disclose it to others. Please notify the sender of the delivery error by replying to this message, and then delete it from your system. Thank you. _attend WWRUG11 www.wwrug.comhttp://www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG11 www.wwrug.comhttp://www.wwrug.com ARSlist: Where
Re: CRITICAL - ARS Does not start
Restored the Application didn't work. Hugo Ruesga Software Development Advisor US 972.577.7000 x 332.3868 MX +52 (33) 3332.3868 P Please consider the environment before printing this email The information contained in and transferred with this electronic message is intended only for the recipient(s) designated above, it is protected by law and it may contain information which is privileged and confidential. If you are not the intended recipient, please do not read, copy, or use it, and do not disclose it to others. Please notify the sender of the delivery error by replying to this message, and then delete it from your system. Thank you. Date: Tue, 4 Oct 2011 12:23:48 -0400 From: wirasat.sidd...@occ.treas.gov Subject: Re: CRITICAL - ARS Does not start To: arslist@ARSLIST.ORG ** Do you guys do the database and Application server back up. You may want to consider restoring from the backup if it is in place. Thanks, Wirasat From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Hyunkel v2.0 Sent: Tuesday, October 04, 2011 9:46 AM To: arslist@ARSLIST.ORG Subject: Re: CRITICAL - ARS Does not start ** I've already checked that, even once the upgrade ended, I used the old ar.cfg file to start up the services, but just the same result.Hugo Ruesga Software Development Advisor US 972.577.7000 x 332.3868 MX +52 (33) 3332.3868P Please consider the environment before printing this emailThe information contained in and transferred with this electronic message is intended only for the recipient(s) designated above, it is protected by law and it may contain information which is privileged and confidential. If you are not the intended recipient, please do not read, copy, or use it, and do not disclose it to others. Please notify the sender of the delivery error by replying to this message, and then delete it from your system. Thank you. Date: Tue, 4 Oct 2011 09:16:20 -0400 From: remedy...@gmail.com Subject: Re: CRITICAL - ARS Does not start To: arslist@ARSLIST.ORG ** go to the backup folder and look for the ar.conf, find the ldap section and replace.. Hope that helps.. when installing it does make a copy.. nice... On Mon, Oct 3, 2011 at 7:06 PM, Hyunkel v2.0 lord_dyna...@hotmail.com wrote:** Now After running an installer with upgrade option service is up (previous set JAVA_HOME to a previous version of Java) It's a Win 2003 server with Oracle 10g (remote), now I'm having an issue while connecting to LDAP server: ARERR [8922] The authentication service is not responding. Cannot connect to the system at this time. Contact your AR System Administrator for assistance. Hugo Ruesga Software Development Advisor US 972.577.7000 x 332.3868 MX +52 (33) 3332.3868 P Please consider the environment before printing this emailThe information contained in and transferred with this electronic message is intended only for the recipient(s) designated above, it is protected by law and it may contain information which is privileged and confidential. If you are not the intended recipient, please do not read, copy, or use it, and do not disclose it to others. Please notify the sender of the delivery error by replying to this message, and then delete it from your system. Thank you. Date: Mon, 3 Oct 2011 18:21:55 -0400 From: jdso...@shyle.net Subject: Re: CRITICAL - ARS Does not start To: arslist@ARSLIST.ORG ** Hugo, An incompatible version of Java may do a lot of other things but cannot prevent the AR System from starting. The AR System Server itself does not depend on JRE or JDK, its sub systems such as web services, mid tier, email engine etc do.. So somehow I doubt the update of Java has caused that problem. Its something else. If its UNIX, have you changed the environment or the .profile of the user that starts the AR System in any way? I am assuming you are on windows because you said you updated only the ar.cfg file upon updating Java.. On UNIX you would have needed to update that in the server startup script too. What OS are you dealing with? What’s the version of the AR System and its database? Have you tried starting the server in a debug mode? Joe From: Hyunkel v2.0 Sent: Monday, October 03, 2011 5:39 PMNewsgroups: public.remedy.arsystem.generalTo: arslist@ARSLIST.ORG Subject: CRITICAL - ARS Does not start ** Listers; I'm having one of those issues that everyone loves on your production environment. ARS doesn't start up, the error log only displays the startup message but armonitor indicates a timeout every 900 seconds; this came from a Java update, I ran the patch 11 installer just to try Remedy to pick up the new java version. I've tried to point the OS and the ar.cfg file to a latest java version but no luck, does anyone has seen this before? ThanksHugo Ruesga Software Development Advisor US 972.577.7000 x 332.3868 MX +52 (33) 3332.3868 P Please consider the environment before printing this emailThe information
Re: CRITICAL - ARS Does not start
Recently we had our production server not start because we had a file in the C Root folder called Program The system seemed to think this was a folder not an empty file. It was caused by xcopy. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Hyunkel v2.0 Sent: Monday, October 03, 2011 2:40 PM To: arslist@ARSLIST.ORG Subject: CRITICAL - ARS Does not start ** Listers; I'm having one of those issues that everyone loves on your production environment. ARS doesn't start up, the error log only displays the startup message but armonitor indicates a timeout every 900 seconds; this came from a Java update, I ran the patch 11 installer just to try Remedy to pick up the new java version. I've tried to point the OS and the ar.cfg file to a latest java version but no luck, does anyone has seen this before? Thanks Hugo Ruesga Software Development Advisor US 972.577.7000 x 332.3868 MX +52 (33) 3332.3868 P Please consider the environment before printing this email The information contained in and transferred with this electronic message is intended only for the recipient(s) designated above, it is protected by law and it may contain information which is privileged and confidential. If you are not the intended recipient, please do not read, copy, or use it, and do not disclose it to others. Please notify the sender of the delivery error by replying to this message, and then delete it from your system. Thank you. _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: CRITICAL - ARS Does not start
Now After running an installer with upgrade option service is up (previous set JAVA_HOME to a previous version of Java) It's a Win 2003 server with Oracle 10g (remote), now I'm having an issue while connecting to LDAP server: ARERR [8922] The authentication service is not responding. Cannot connect to the system at this time. Contact your AR System Administrator for assistance. Hugo Ruesga Software Development Advisor US 972.577.7000 x 332.3868 MX +52 (33) 3332.3868 P Please consider the environment before printing this email The information contained in and transferred with this electronic message is intended only for the recipient(s) designated above, it is protected by law and it may contain information which is privileged and confidential. If you are not the intended recipient, please do not read, copy, or use it, and do not disclose it to others. Please notify the sender of the delivery error by replying to this message, and then delete it from your system. Thank you. Date: Mon, 3 Oct 2011 18:21:55 -0400 From: jdso...@shyle.net Subject: Re: CRITICAL - ARS Does not start To: arslist@ARSLIST.ORG ** Hugo, An incompatible version of Java may do a lot of other things but cannot prevent the AR System from starting. The AR System Server itself does not depend on JRE or JDK, its sub systems such as web services, mid tier, email engine etc do.. So somehow I doubt the update of Java has caused that problem. Its something else. If its UNIX, have you changed the environment or the .profile of the user that starts the AR System in any way? I am assuming you are on windows because you said you updated only the ar.cfg file upon updating Java.. On UNIX you would have needed to update that in the server startup script too. What OS are you dealing with? What’s the version of the AR System and its database? Have you tried starting the server in a debug mode? Joe From: Hyunkel v2.0 Sent: Monday, October 03, 2011 5:39 PM Newsgroups: public.remedy.arsystem.general To: arslist@ARSLIST.ORG Subject: CRITICAL - ARS Does not start ** Listers; I'm having one of those issues that everyone loves on your production environment. ARS doesn't start up, the error log only displays the startup message but armonitor indicates a timeout every 900 seconds; this came from a Java update, I ran the patch 11 installer just to try Remedy to pick up the new java version. I've tried to point the OS and the ar.cfg file to a latest java version but no luck, does anyone has seen this before? Thanks Hugo Ruesga Software Development Advisor US 972.577.7000 x 332.3868 MX +52 (33) 3332.3868 P Please consider the environment before printing this email The information contained in and transferred with this electronic message is intended only for the recipient(s) designated above, it is protected by law and it may contain information which is privileged and confidential. If you are not the intended recipient, please do not read, copy, or use it, and do not disclose it to others. Please notify the sender of the delivery error by replying to this message, and then delete it from your system. Thank you. _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: CRITICAL - ARS Does not start
Hugo, An incompatible version of Java may do a lot of other things but cannot prevent the AR System from starting. The AR System Server itself does not depend on JRE or JDK, its sub systems such as web services, mid tier, email engine etc do.. So somehow I doubt the update of Java has caused that problem. Its something else. If its UNIX, have you changed the environment or the .profile of the user that starts the AR System in any way? I am assuming you are on windows because you said you updated only the ar.cfg file upon updating Java.. On UNIX you would have needed to update that in the server startup script too. What OS are you dealing with? What’s the version of the AR System and its database? Have you tried starting the server in a debug mode? Joe From: Hyunkel v2.0 Sent: Monday, October 03, 2011 5:39 PM Newsgroups: public.remedy.arsystem.general To: arslist@ARSLIST.ORG Subject: CRITICAL - ARS Does not start ** Listers; I'm having one of those issues that everyone loves on your production environment. ARS doesn't start up, the error log only displays the startup message but armonitor indicates a timeout every 900 seconds; this came from a Java update, I ran the patch 11 installer just to try Remedy to pick up the new java version. I've tried to point the OS and the ar.cfg file to a latest java version but no luck, does anyone has seen this before? Thanks Hugo Ruesga Software Development Advisor US 972.577.7000 x 332.3868 MX +52 (33) 3332.3868 P Please consider the environment before printing this email The information contained in and transferred with this electronic message is intended only for the recipient(s) designated above, it is protected by law and it may contain information which is privileged and confidential. If you are not the intended recipient, please do not read, copy, or use it, and do not disclose it to others. Please notify the sender of the delivery error by replying to this message, and then delete it from your system. Thank you. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: CRITICAL - ARS Does not start
If running the upgrade was your solution to make it work, you might have had some of your files corrupted or deleted on the system somehow.. Running the upgrade would not have impacted any configuration settings related to Java. As far as LDAP is concerned, make sure your plugins are responding. Are the other plugins such as the AR Server information plugin, etc working? Maybe your plugin server has failed to start? Joe From: Hyunkel v2.0 Sent: Monday, October 03, 2011 7:06 PM Newsgroups: public.remedy.arsystem.general To: arslist@ARSLIST.ORG Subject: Re: CRITICAL - ARS Does not start ** Now After running an installer with upgrade option service is up (previous set JAVA_HOME to a previous version of Java) It's a Win 2003 server with Oracle 10g (remote), now I'm having an issue while connecting to LDAP server: ARERR [8922] The authentication service is not responding. Cannot connect to the system at this time. Contact your AR System Administrator for assistance. Hugo Ruesga Software Development Advisor US 972.577.7000 x 332.3868 MX +52 (33) 3332.3868 P Please consider the environment before printing this email The information contained in and transferred with this electronic message is intended only for the recipient(s) designated above, it is protected by law and it may contain information which is privileged and confidential. If you are not the intended recipient, please do not read, copy, or use it, and do not disclose it to others. Please notify the sender of the delivery error by replying to this message, and then delete it from your system. Thank you. Date: Mon, 3 Oct 2011 18:21:55 -0400 From: jdso...@shyle.net Subject: Re: CRITICAL - ARS Does not start To: arslist@ARSLIST.ORG ** Hugo, An incompatible version of Java may do a lot of other things but cannot prevent the AR System from starting. The AR System Server itself does not depend on JRE or JDK, its sub systems such as web services, mid tier, email engine etc do.. So somehow I doubt the update of Java has caused that problem. Its something else. If its UNIX, have you changed the environment or the .profile of the user that starts the AR System in any way? I am assuming you are on windows because you said you updated only the ar.cfg file upon updating Java.. On UNIX you would have needed to update that in the server startup script too. What OS are you dealing with? What’s the version of the AR System and its database? Have you tried starting the server in a debug mode? Joe From: Hyunkel v2.0 Sent: Monday, October 03, 2011 5:39 PM Newsgroups: public.remedy.arsystem.general To: arslist@ARSLIST.ORG Subject: CRITICAL - ARS Does not start ** Listers; I'm having one of those issues that everyone loves on your production environment. ARS doesn't start up, the error log only displays the startup message but armonitor indicates a timeout every 900 seconds; this came from a Java update, I ran the patch 11 installer just to try Remedy to pick up the new java version. I've tried to point the OS and the ar.cfg file to a latest java version but no luck, does anyone has seen this before? Thanks Hugo Ruesga Software Development Advisor US 972.577.7000 x 332.3868 MX +52 (33) 3332.3868 P Please consider the environment before printing this email The information contained in and transferred with this electronic message is intended only for the recipient(s) designated above, it is protected by law and it may contain information which is privileged and confidential. If you are not the intended recipient, please do not read, copy, or use it, and do not disclose it to others. Please notify the sender of the delivery error by replying to this message, and then delete it from your system. Thank you. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: CRITICAL - ARS Does not start
What i'm seeing right now is that plugin server is refusing all connections Hugo Ruesga Software Development Advisor US 972.577.7000 x 332.3868 MX +52 (33) 3332.3868 P Please consider the environment before printing this email The information contained in and transferred with this electronic message is intended only for the recipient(s) designated above, it is protected by law and it may contain information which is privileged and confidential. If you are not the intended recipient, please do not read, copy, or use it, and do not disclose it to others. Please notify the sender of the delivery error by replying to this message, and then delete it from your system. Thank you. Date: Mon, 3 Oct 2011 19:18:53 -0400 From: jdso...@shyle.net Subject: Re: CRITICAL - ARS Does not start To: arslist@ARSLIST.ORG ** If running the upgrade was your solution to make it work, you might have had some of your files corrupted or deleted on the system somehow.. Running the upgrade would not have impacted any configuration settings related to Java. As far as LDAP is concerned, make sure your plugins are responding. Are the other plugins such as the AR Server information plugin, etc working? Maybe your plugin server has failed to start? Joe From: Hyunkel v2.0 Sent: Monday, October 03, 2011 7:06 PM Newsgroups: public.remedy.arsystem.general To: arslist@ARSLIST.ORG Subject: Re: CRITICAL - ARS Does not start ** Now After running an installer with upgrade option service is up (previous set JAVA_HOME to a previous version of Java) It's a Win 2003 server with Oracle 10g (remote), now I'm having an issue while connecting to LDAP server: ARERR [8922] The authentication service is not responding. Cannot connect to the system at this time. Contact your AR System Administrator for assistance. Hugo Ruesga Software Development Advisor US 972.577.7000 x 332.3868 MX +52 (33) 3332.3868 P Please consider the environment before printing this email The information contained in and transferred with this electronic message is intended only for the recipient(s) designated above, it is protected by law and it may contain information which is privileged and confidential. If you are not the intended recipient, please do not read, copy, or use it, and do not disclose it to others. Please notify the sender of the delivery error by replying to this message, and then delete it from your system. Thank you. Date: Mon, 3 Oct 2011 18:21:55 -0400 From: jdso...@shyle.net Subject: Re: CRITICAL - ARS Does not start To: arslist@ARSLIST.ORG ** Hugo, An incompatible version of Java may do a lot of other things but cannot prevent the AR System from starting. The AR System Server itself does not depend on JRE or JDK, its sub systems such as web services, mid tier, email engine etc do.. So somehow I doubt the update of Java has caused that problem. Its something else. If its UNIX, have you changed the environment or the .profile of the user that starts the AR System in any way? I am assuming you are on windows because you said you updated only the ar.cfg file upon updating Java.. On UNIX you would have needed to update that in the server startup script too. What OS are you dealing with? What’s the version of the AR System and its database? Have you tried starting the server in a debug mode? Joe From: Hyunkel v2.0 Sent: Monday, October 03, 2011 5:39 PM Newsgroups: public.remedy.arsystem.general To: arslist@ARSLIST.ORG Subject: CRITICAL - ARS Does not start ** Listers; I'm having one of those issues that everyone loves on your production environment. ARS doesn't start up, the error log only displays the startup message but armonitor indicates a timeout every 900 seconds; this came from a Java update, I ran the patch 11 installer just to try Remedy to pick up the new java version. I've tried to point the OS and the ar.cfg file to a latest java version but no luck, does anyone has seen this before? Thanks Hugo Ruesga Software Development Advisor US 972.577.7000 x 332.3868 MX +52 (33) 3332.3868 P Please consider the environment before printing this email The information contained in and transferred with this electronic message is intended only for the recipient(s) designated above, it is protected by law and it may contain information which is privileged and confidential. If you are not the intended recipient, please do not read, copy, or use it, and do not disclose it to others. Please notify the sender of the delivery error by replying to this message, and then delete it from your system. Thank you. _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: CRITICAL - ARS Does not start
I'm using the port, but I'm not seeing that in the ar.cfg either armonitor.cfg files. Hugo Ruesga Software Development Advisor US 972.577.7000 x 332.3868 MX +52 (33) 3332.3868 P Please consider the environment before printing this email The information contained in and transferred with this electronic message is intended only for the recipient(s) designated above, it is protected by law and it may contain information which is privileged and confidential. If you are not the intended recipient, please do not read, copy, or use it, and do not disclose it to others. Please notify the sender of the delivery error by replying to this message, and then delete it from your system. Thank you. Date: Mon, 3 Oct 2011 20:47:05 -0400 From: jdso...@shyle.net Subject: Re: CRITICAL - ARS Does not start To: arslist@ARSLIST.ORG ** What is the plugin server port?? The plugin server startup on armonitor.cfg should tell you what port the ARS is trying to start the plugin server on.. Is there anything else running on that port? Use rpcinfo –p (I think it works on windows too) to see if you find any other processes using the plugin server port.. Joe From: Hyunkel v2.0 Sent: Monday, October 03, 2011 8:40 PM Newsgroups: public.remedy.arsystem.general To: arslist@ARSLIST.ORG Subject: Re: CRITICAL - ARS Does not start ** What i'm seeing right now is that plugin server is refusing all connections Hugo Ruesga Software Development Advisor US 972.577.7000 x 332.3868 MX +52 (33) 3332.3868 P Please consider the environment before printing this email The information contained in and transferred with this electronic message is intended only for the recipient(s) designated above, it is protected by law and it may contain information which is privileged and confidential. If you are not the intended recipient, please do not read, copy, or use it, and do not disclose it to others. Please notify the sender of the delivery error by replying to this message, and then delete it from your system. Thank you. Date: Mon, 3 Oct 2011 19:18:53 -0400 From: jdso...@shyle.net Subject: Re: CRITICAL - ARS Does not start To: arslist@ARSLIST.ORG ** If running the upgrade was your solution to make it work, you might have had some of your files corrupted or deleted on the system somehow.. Running the upgrade would not have impacted any configuration settings related to Java. As far as LDAP is concerned, make sure your plugins are responding. Are the other plugins such as the AR Server information plugin, etc working? Maybe your plugin server has failed to start? Joe From: Hyunkel v2.0 Sent: Monday, October 03, 2011 7:06 PM Newsgroups: public.remedy.arsystem.general To: arslist@ARSLIST.ORG Subject: Re: CRITICAL - ARS Does not start ** Now After running an installer with upgrade option service is up (previous set JAVA_HOME to a previous version of Java) It's a Win 2003 server with Oracle 10g (remote), now I'm having an issue while connecting to LDAP server: ARERR [8922] The authentication service is not responding. Cannot connect to the system at this time. Contact your AR System Administrator for assistance. Hugo Ruesga Software Development Advisor US 972.577.7000 x 332.3868 MX +52 (33) 3332.3868 P Please consider the environment before printing this email The information contained in and transferred with this electronic message is intended only for the recipient(s) designated above, it is protected by law and it may contain information which is privileged and confidential. If you are not the intended recipient, please do not read, copy, or use it, and do not disclose it to others. Please notify the sender of the delivery error by replying to this message, and then delete it from your system. Thank you. Date: Mon, 3 Oct 2011 18:21:55 -0400 From: jdso...@shyle.net Subject: Re: CRITICAL - ARS Does not start To: arslist@ARSLIST.ORG ** Hugo, An incompatible version of Java may do a lot of other things but cannot prevent the AR System from starting. The AR System Server itself does not depend on JRE or JDK, its sub systems such as web services, mid tier, email engine etc do.. So somehow I doubt the update of Java has caused that problem. Its something else. If its UNIX, have you changed the environment or the .profile of the user that starts the AR System in any way? I am assuming you are on windows because you said you updated only the ar.cfg file upon updating Java.. On UNIX you would have needed to update that in the server startup script too. What OS are you dealing with? What’s the version of the AR System and its database? Have you tried starting the server in a debug mode? Joe From: Hyunkel v2.0 Sent: Monday, October 03, 2011 5:39 PM Newsgroups: public.remedy.arsystem.general To: arslist@ARSLIST.ORG Subject: CRITICAL - ARS Does not start ** Listers; I'm having one of those issues
Re: CRITICAL - ARS Does not start
There is your problem then.. there should be a startup line for the plugin server.. Without that line or if that line is commented out, the plugin server will not start.. Do you have another working server to compare the armonitor.cfg file to? I don’t have one or I would have pulled up the plugin server startup line and showed you what it should look like.. If you have a test or development server that’s working, look at the armonitor.cfg file and copy the startup line to your server that’s not working.. Make sure though that the paths match – if it doesn’t match make the necessary change to make it match.. Joe From: Hyunkel v2.0 Sent: Monday, October 03, 2011 9:01 PM Newsgroups: public.remedy.arsystem.general To: arslist@ARSLIST.ORG Subject: Re: CRITICAL - ARS Does not start ** I'm using the port, but I'm not seeing that in the ar.cfg either armonitor.cfg files. Hugo Ruesga Software Development Advisor US 972.577.7000 x 332.3868 MX +52 (33) 3332.3868 P Please consider the environment before printing this email The information contained in and transferred with this electronic message is intended only for the recipient(s) designated above, it is protected by law and it may contain information which is privileged and confidential. If you are not the intended recipient, please do not read, copy, or use it, and do not disclose it to others. Please notify the sender of the delivery error by replying to this message, and then delete it from your system. Thank you. Date: Mon, 3 Oct 2011 20:47:05 -0400 From: jdso...@shyle.net Subject: Re: CRITICAL - ARS Does not start To: arslist@ARSLIST.ORG ** What is the plugin server port?? The plugin server startup on armonitor.cfg should tell you what port the ARS is trying to start the plugin server on.. Is there anything else running on that port? Use rpcinfo –p (I think it works on windows too) to see if you find any other processes using the plugin server port.. Joe From: Hyunkel v2.0 Sent: Monday, October 03, 2011 8:40 PM Newsgroups: public.remedy.arsystem.general To: arslist@ARSLIST.ORG Subject: Re: CRITICAL - ARS Does not start ** What i'm seeing right now is that plugin server is refusing all connections Hugo Ruesga Software Development Advisor US 972.577.7000 x 332.3868 MX +52 (33) 3332.3868 P Please consider the environment before printing this email The information contained in and transferred with this electronic message is intended only for the recipient(s) designated above, it is protected by law and it may contain information which is privileged and confidential. If you are not the intended recipient, please do not read, copy, or use it, and do not disclose it to others. Please notify the sender of the delivery error by replying to this message, and then delete it from your system. Thank you. Date: Mon, 3 Oct 2011 19:18:53 -0400 From: jdso...@shyle.net Subject: Re: CRITICAL - ARS Does not start To: arslist@ARSLIST.ORG ** If running the upgrade was your solution to make it work, you might have had some of your files corrupted or deleted on the system somehow.. Running the upgrade would not have impacted any configuration settings related to Java. As far as LDAP is concerned, make sure your plugins are responding. Are the other plugins such as the AR Server information plugin, etc working? Maybe your plugin server has failed to start? Joe From: Hyunkel v2.0 Sent: Monday, October 03, 2011 7:06 PM Newsgroups: public.remedy.arsystem.general To: arslist@ARSLIST.ORG Subject: Re: CRITICAL - ARS Does not start ** Now After running an installer with upgrade option service is up (previous set JAVA_HOME to a previous version of Java) It's a Win 2003 server with Oracle 10g (remote), now I'm having an issue while connecting to LDAP server: ARERR [8922] The authentication service is not responding. Cannot connect to the system at this time. Contact your AR System Administrator for assistance. Hugo Ruesga Software Development Advisor US 972.577.7000 x 332.3868 MX +52 (33) 3332.3868 P Please consider the environment before printing this email The information contained in and transferred with this electronic message is intended only for the recipient(s) designated above, it is protected by law and it may contain information which is privileged and confidential. If you are not the intended recipient, please do not read, copy, or use it, and do not disclose it to others. Please notify the sender of the delivery error by replying to this message, and then delete it from your system. Thank you. Date: Mon, 3 Oct 2011 18:21:55 -0400 From: jdso...@shyle.net Subject: Re: CRITICAL - ARS Does not start To: arslist@ARSLIST.ORG
Re: CRITICAL - ARS Does not start
Actually I did it, now the error message is ARERR91. I don't have the chance to compare to any other environment since the previous DEV/UAT was deleted I'm trying using other ports to see if one can accept the startup from arplugin. Thanks Hugo Ruesga Software Development Advisor US 972.577.7000 x 332.3868 MX +52 (33) 3332.3868 P Please consider the environment before printing this email The information contained in and transferred with this electronic message is intended only for the recipient(s) designated above, it is protected by law and it may contain information which is privileged and confidential. If you are not the intended recipient, please do not read, copy, or use it, and do not disclose it to others. Please notify the sender of the delivery error by replying to this message, and then delete it from your system. Thank you. Date: Mon, 3 Oct 2011 21:14:28 -0400 From: jdso...@shyle.net Subject: Re: CRITICAL - ARS Does not start To: arslist@ARSLIST.ORG ** There is your problem then.. there should be a startup line for the plugin server.. Without that line or if that line is commented out, the plugin server will not start.. Do you have another working server to compare the armonitor.cfg file to? I don’t have one or I would have pulled up the plugin server startup line and showed you what it should look like.. If you have a test or development server that’s working, look at the armonitor.cfg file and copy the startup line to your server that’s not working.. Make sure though that the paths match – if it doesn’t match make the necessary change to make it match.. Joe From: Hyunkel v2.0 Sent: Monday, October 03, 2011 9:01 PM Newsgroups: public.remedy.arsystem.general To: arslist@ARSLIST.ORG Subject: Re: CRITICAL - ARS Does not start ** I'm using the port, but I'm not seeing that in the ar.cfg either armonitor.cfg files. Hugo Ruesga Software Development Advisor US 972.577.7000 x 332.3868 MX +52 (33) 3332.3868 P Please consider the environment before printing this email The information contained in and transferred with this electronic message is intended only for the recipient(s) designated above, it is protected by law and it may contain information which is privileged and confidential. If you are not the intended recipient, please do not read, copy, or use it, and do not disclose it to others. Please notify the sender of the delivery error by replying to this message, and then delete it from your system. Thank you. Date: Mon, 3 Oct 2011 20:47:05 -0400 From: jdso...@shyle.net Subject: Re: CRITICAL - ARS Does not start To: arslist@ARSLIST.ORG ** What is the plugin server port?? The plugin server startup on armonitor.cfg should tell you what port the ARS is trying to start the plugin server on.. Is there anything else running on that port? Use rpcinfo –p (I think it works on windows too) to see if you find any other processes using the plugin server port.. Joe From: Hyunkel v2.0 Sent: Monday, October 03, 2011 8:40 PM Newsgroups: public.remedy.arsystem.general To: arslist@ARSLIST.ORG Subject: Re: CRITICAL - ARS Does not start ** What i'm seeing right now is that plugin server is refusing all connections Hugo Ruesga Software Development Advisor US 972.577.7000 x 332.3868 MX +52 (33) 3332.3868 P Please consider the environment before printing this email The information contained in and transferred with this electronic message is intended only for the recipient(s) designated above, it is protected by law and it may contain information which is privileged and confidential. If you are not the intended recipient, please do not read, copy, or use it, and do not disclose it to others. Please notify the sender of the delivery error by replying to this message, and then delete it from your system. Thank you. Date: Mon, 3 Oct 2011 19:18:53 -0400 From: jdso...@shyle.net Subject: Re: CRITICAL - ARS Does not start To: arslist@ARSLIST.ORG ** If running the upgrade was your solution to make it work, you might have had some of your files corrupted or deleted on the system somehow.. Running the upgrade would not have impacted any configuration settings related to Java. As far as LDAP is concerned, make sure your plugins are responding. Are the other plugins such as the AR Server information plugin, etc working? Maybe your plugin server has failed to start? Joe From: Hyunkel v2.0 Sent: Monday, October 03, 2011 7:06 PM Newsgroups: public.remedy.arsystem.general To: arslist@ARSLIST.ORG Subject: Re: CRITICAL - ARS Does not start ** Now After running an installer with upgrade option service is up (previous set JAVA_HOME to a previous version of Java) It's a Win 2003 server with Oracle 10g (remote), now I'm having an issue while connecting to LDAP server: ARERR [8922] The authentication service is not responding. Cannot connect to the system at this time
Re: CRITICAL - ARS Does not start
Send the contents of your armonitor.cfg file either to the list or to me directly. I will be stepping away for a bit but can check the startup configurations as soon as I’m back.. Joe From: Hyunkel v2.0 Sent: Monday, October 03, 2011 9:27 PM Newsgroups: public.remedy.arsystem.general To: arslist@ARSLIST.ORG Subject: Re: CRITICAL - ARS Does not start ** Actually I did it, now the error message is ARERR91. I don't have the chance to compare to any other environment since the previous DEV/UAT was deleted I'm trying using other ports to see if one can accept the startup from arplugin. Thanks Hugo Ruesga Software Development Advisor US 972.577.7000 x 332.3868 MX +52 (33) 3332.3868 P Please consider the environment before printing this email The information contained in and transferred with this electronic message is intended only for the recipient(s) designated above, it is protected by law and it may contain information which is privileged and confidential. If you are not the intended recipient, please do not read, copy, or use it, and do not disclose it to others. Please notify the sender of the delivery error by replying to this message, and then delete it from your system. Thank you. Date: Mon, 3 Oct 2011 21:14:28 -0400 From: jdso...@shyle.net Subject: Re: CRITICAL - ARS Does not start To: arslist@ARSLIST.ORG ** There is your problem then.. there should be a startup line for the plugin server.. Without that line or if that line is commented out, the plugin server will not start.. Do you have another working server to compare the armonitor.cfg file to? I don’t have one or I would have pulled up the plugin server startup line and showed you what it should look like.. If you have a test or development server that’s working, look at the armonitor.cfg file and copy the startup line to your server that’s not working.. Make sure though that the paths match – if it doesn’t match make the necessary change to make it match.. Joe From: Hyunkel v2.0 Sent: Monday, October 03, 2011 9:01 PM Newsgroups: public.remedy.arsystem.general To: arslist@ARSLIST.ORG Subject: Re: CRITICAL - ARS Does not start ** I'm using the port, but I'm not seeing that in the ar.cfg either armonitor.cfg files. Hugo Ruesga Software Development Advisor US 972.577.7000 x 332.3868 MX +52 (33) 3332.3868 P Please consider the environment before printing this email The information contained in and transferred with this electronic message is intended only for the recipient(s) designated above, it is protected by law and it may contain information which is privileged and confidential. If you are not the intended recipient, please do not read, copy, or use it, and do not disclose it to others. Please notify the sender of the delivery error by replying to this message, and then delete it from your system. Thank you. Date: Mon, 3 Oct 2011 20:47:05 -0400 From: jdso...@shyle.net Subject: Re: CRITICAL - ARS Does not start To: arslist@ARSLIST.ORG ** What is the plugin server port?? The plugin server startup on armonitor.cfg should tell you what port the ARS is trying to start the plugin server on.. Is there anything else running on that port? Use rpcinfo –p (I think it works on windows too) to see if you find any other processes using the plugin server port.. Joe From: Hyunkel v2.0 Sent: Monday, October 03, 2011 8:40 PM Newsgroups: public.remedy.arsystem.general To: arslist@ARSLIST.ORG Subject: Re: CRITICAL - ARS Does not start ** What i'm seeing right now is that plugin server is refusing all connections Hugo Ruesga Software Development Advisor US 972.577.7000 x 332.3868 MX +52 (33) 3332.3868 P Please consider the environment before printing this email The information contained in and transferred with this electronic message is intended only for the recipient(s) designated above, it is protected by law and it may contain information which is privileged and confidential. If you are not the intended recipient, please do not read, copy, or use it, and do not disclose it to others. Please notify the sender of the delivery error by replying to this message, and then delete it from your system. Thank you. Date: Mon, 3 Oct 2011 19:18:53 -0400 From: jdso...@shyle.net Subject: Re: CRITICAL - ARS Does not start To: arslist@ARSLIST.ORG ** If running the upgrade was your solution to make it work, you might have had some of your files corrupted or deleted on the system somehow.. Running the upgrade would not have impacted any configuration settings related to Java. As far as LDAP is concerned, make sure your plugins are responding. Are the other plugins such as the AR Server information plugin, etc working? Maybe your
Re: CRITICAL - ARS Does not start
C:\Program Files\AR System Applications\remdev\BMC Atrium CMDB\server\bin\arrecond.exe -i C:\Program Files\AR System\remdev -m C:\Program Files\AR System\remdev\AssignmentEngine\bin\apsvcae.exe -d C:\Program Files\AR System\remdev --unicode -m Monitor-directory: C:\Program Files\AR System\remdev SNMP-agent-enabled: F #C:\Program Files\AR System\remdev\arsnmpd.exe --unicode -c C:\Program Files\AR System\remdev\CONF\arsnmpd.cfg udp:161 C:\Program Files\AR System\remdev\arserver.exe --unicode -i C:\Program Files\AR System\remdev -l C:\Program Files\Common Files\AR System\Licenses\myserver -m C:\Program Files\AR System\remdev\arplugin.exe --unicode -i C:\Program Files\AR System\remdev -m C:\Program Files\AR System\remdev\arsvcdsp.exe --unicode -d C:\Program Files\AR System\remdev -m C:\Program Files\Java\jre6\bin\java -Xmx512m -classpath C:\Program Files\AR System\remdev\pluginsvr;C:\Program Files\AR System\remdev\pluginsvr\arpluginsvr71.jar com.bmc.arsys.pluginsvr.ARPluginServerMain -x myserver -i C:\Program Files\AR System\remdev -m C:\Program Files\AR System Applications\remdev\BMC Atrium CMDB\server\bin\arcmdbd.exe --unicode -i C:\Program Files\AR System\remdev -m #C:\Program Files\AR System\remdev\serverds.exe --unicode -i C:\Program Files\AR System\remdev -m Hugo Ruesga Software Development Advisor US 972.577.7000 x 332.3868 MX +52 (33) 3332.3868 P Please consider the environment before printing this email The information contained in and transferred with this electronic message is intended only for the recipient(s) designated above, it is protected by law and it may contain information which is privileged and confidential. If you are not the intended recipient, please do not read, copy, or use it, and do not disclose it to others. Please notify the sender of the delivery error by replying to this message, and then delete it from your system. Thank you. Date: Mon, 3 Oct 2011 21:30:37 -0400 From: jdso...@shyle.net Subject: Re: CRITICAL - ARS Does not start To: arslist@ARSLIST.ORG ** Send the contents of your armonitor.cfg file either to the list or to me directly. I will be stepping away for a bit but can check the startup configurations as soon as I’m back.. Joe From: Hyunkel v2.0 Sent: Monday, October 03, 2011 9:27 PM Newsgroups: public.remedy.arsystem.general To: arslist@ARSLIST.ORG Subject: Re: CRITICAL - ARS Does not start ** Actually I did it, now the error message is ARERR91. I don't have the chance to compare to any other environment since the previous DEV/UAT was deleted I'm trying using other ports to see if one can accept the startup from arplugin. Thanks Hugo Ruesga Software Development Advisor US 972.577.7000 x 332.3868 MX +52 (33) 3332.3868 P Please consider the environment before printing this email The information contained in and transferred with this electronic message is intended only for the recipient(s) designated above, it is protected by law and it may contain information which is privileged and confidential. If you are not the intended recipient, please do not read, copy, or use it, and do not disclose it to others. Please notify the sender of the delivery error by replying to this message, and then delete it from your system. Thank you. Date: Mon, 3 Oct 2011 21:14:28 -0400 From: jdso...@shyle.net Subject: Re: CRITICAL - ARS Does not start To: arslist@ARSLIST.ORG ** There is your problem then.. there should be a startup line for the plugin server.. Without that line or if that line is commented out, the plugin server will not start.. Do you have another working server to compare the armonitor.cfg file to? I don’t have one or I would have pulled up the plugin server startup line and showed you what it should look like.. If you have a test or development server that’s working, look at the armonitor.cfg file and copy the startup line to your server that’s not working.. Make sure though that the paths match – if it doesn’t match make the necessary change to make it match.. Joe From: Hyunkel v2.0 Sent: Monday, October 03, 2011 9:01 PM Newsgroups: public.remedy.arsystem.general To: arslist@ARSLIST.ORG Subject: Re: CRITICAL - ARS Does not start ** I'm using the port, but I'm not seeing that in the ar.cfg either armonitor.cfg files. Hugo Ruesga Software Development Advisor US 972.577.7000 x 332.3868 MX +52 (33) 3332.3868 P Please consider the environment before printing this email The information contained in and transferred with this electronic message is intended only for the recipient(s) designated above, it is protected by law and it may contain information which is privileged and confidential. If you are not the intended recipient, please do not read, copy, or use it, and do not disclose it to others. Please notify the sender of the delivery error by replying to this message, and then delete it from your system. Thank you. Date: Mon
Re: CRITICAL - ARS Does not start
Considering you have had a Java update, is this still a valid path to find your JVM? C:\Program Files\Java\jre6\bin\java Joe From: Hyunkel v2.0 Sent: Monday, October 03, 2011 9:39 PM Newsgroups: public.remedy.arsystem.general To: arslist@ARSLIST.ORG Subject: Re: CRITICAL - ARS Does not start ** C:\Program Files\AR System Applications\remdev\BMC Atrium CMDB\server\bin\arrecond.exe -i C:\Program Files\AR System\remdev -m C:\Program Files\AR System\remdev\AssignmentEngine\bin\apsvcae.exe -d C:\Program Files\AR System\remdev --unicode -m Monitor-directory: C:\Program Files\AR System\remdev SNMP-agent-enabled: F #C:\Program Files\AR System\remdev\arsnmpd.exe --unicode -c C:\Program Files\AR System\remdev\CONF\arsnmpd.cfg udp:161 C:\Program Files\AR System\remdev\arserver.exe --unicode -i C:\Program Files\AR System\remdev -l C:\Program Files\Common Files\AR System\Licenses\myserver -m C:\Program Files\AR System\remdev\arplugin.exe --unicode -i C:\Program Files\AR System\remdev -m C:\Program Files\AR System\remdev\arsvcdsp.exe --unicode -d C:\Program Files\AR System\remdev -m C:\Program Files\Java\jre6\bin\java -Xmx512m -classpath C:\Program Files\AR System\remdev\pluginsvr;C:\Program Files\AR System\remdev\pluginsvr\arpluginsvr71.jar com.bmc.arsys.pluginsvr.ARPluginServerMain -x myserver -i C:\Program Files\AR System\remdev -m C:\Program Files\AR System Applications\remdev\BMC Atrium CMDB\server\bin\arcmdbd.exe --unicode -i C:\Program Files\AR System\remdev -m #C:\Program Files\AR System\remdev\serverds.exe --unicode -i C:\Program Files\AR System\remdev -m Hugo Ruesga Software Development Advisor US 972.577.7000 x 332.3868 MX +52 (33) 3332.3868 P Please consider the environment before printing this email The information contained in and transferred with this electronic message is intended only for the recipient(s) designated above, it is protected by law and it may contain information which is privileged and confidential. If you are not the intended recipient, please do not read, copy, or use it, and do not disclose it to others. Please notify the sender of the delivery error by replying to this message, and then delete it from your system. Thank you. Date: Mon, 3 Oct 2011 21:30:37 -0400 From: jdso...@shyle.net Subject: Re: CRITICAL - ARS Does not start To: arslist@ARSLIST.ORG ** Send the contents of your armonitor.cfg file either to the list or to me directly. I will be stepping away for a bit but can check the startup configurations as soon as I’m back.. Joe From: Hyunkel v2.0 Sent: Monday, October 03, 2011 9:27 PM Newsgroups: public.remedy.arsystem.general To: arslist@ARSLIST.ORG Subject: Re: CRITICAL - ARS Does not start ** Actually I did it, now the error message is ARERR91. I don't have the chance to compare to any other environment since the previous DEV/UAT was deleted I'm trying using other ports to see if one can accept the startup from arplugin. Thanks Hugo Ruesga Software Development Advisor US 972.577.7000 x 332.3868 MX +52 (33) 3332.3868 P Please consider the environment before printing this email The information contained in and transferred with this electronic message is intended only for the recipient(s) designated above, it is protected by law and it may contain information which is privileged and confidential. If you are not the intended recipient, please do not read, copy, or use it, and do not disclose it to others. Please notify the sender of the delivery error by replying to this message, and then delete it from your system. Thank you. Date: Mon, 3 Oct 2011 21:14:28 -0400 From: jdso...@shyle.net Subject: Re: CRITICAL - ARS Does not start To: arslist@ARSLIST.ORG ** There is your problem then.. there should be a startup line for the plugin server.. Without that line or if that line is commented out, the plugin server will not start.. Do you have another working server to compare the armonitor.cfg file to? I don’t have one or I would have pulled up the plugin server startup line and showed you what it should look like.. If you have a test or development server that’s working, look at the armonitor.cfg file and copy the startup line to your server that’s not working.. Make sure though that the paths match – if it doesn’t match make the necessary change to make it match.. Joe From: Hyunkel v2.0 Sent: Monday, October 03, 2011 9:01 PM Newsgroups: public.remedy.arsystem.general To: arslist@ARSLIST.ORG Subject: Re: CRITICAL - ARS Does not start ** I'm using the port, but I'm not seeing that in the ar.cfg either armonitor.cfg files. Hugo Ruesga Software Development Advisor US 972.577.7000 x 332.3868 MX +52 (33) 3332.3868 P Please consider the environment before printing this email The information contained in and transferred
Re: CRITICAL - ARS Does not start
Yes, but is the latest release, I've pointed armonitor.cfg to the previous and valid Java VM path Hugo Ruesga Software Development Advisor US 972.577.7000 x 332.3868 MX +52 (33) 3332.3868 P Please consider the environment before printing this email The information contained in and transferred with this electronic message is intended only for the recipient(s) designated above, it is protected by law and it may contain information which is privileged and confidential. If you are not the intended recipient, please do not read, copy, or use it, and do not disclose it to others. Please notify the sender of the delivery error by replying to this message, and then delete it from your system. Thank you. Date: Mon, 3 Oct 2011 21:48:07 -0400 From: jdso...@shyle.net Subject: Re: CRITICAL - ARS Does not start To: arslist@ARSLIST.ORG ** Considering you have had a Java update, is this still a valid path to find your JVM? C:\Program Files\Java\jre6\bin\java Joe From: Hyunkel v2.0 Sent: Monday, October 03, 2011 9:39 PM Newsgroups: public.remedy.arsystem.general To: arslist@ARSLIST.ORG Subject: Re: CRITICAL - ARS Does not start ** C:\Program Files\AR System Applications\remdev\BMC Atrium CMDB\server\bin\arrecond.exe -i C:\Program Files\AR System\remdev -m C:\Program Files\AR System\remdev\AssignmentEngine\bin\apsvcae.exe -d C:\Program Files\AR System\remdev --unicode -m Monitor-directory: C:\Program Files\AR System\remdev SNMP-agent-enabled: F #C:\Program Files\AR System\remdev\arsnmpd.exe --unicode -c C:\Program Files\AR System\remdev\CONF\arsnmpd.cfg udp:161 C:\Program Files\AR System\remdev\arserver.exe --unicode -i C:\Program Files\AR System\remdev -l C:\Program Files\Common Files\AR System\Licenses\myserver -m C:\Program Files\AR System\remdev\arplugin.exe --unicode -i C:\Program Files\AR System\remdev -m C:\Program Files\AR System\remdev\arsvcdsp.exe --unicode -d C:\Program Files\AR System\remdev -m C:\Program Files\Java\jre6\bin\java -Xmx512m -classpath C:\Program Files\AR System\remdev\pluginsvr;C:\Program Files\AR System\remdev\pluginsvr\arpluginsvr71.jar com.bmc.arsys.pluginsvr.ARPluginServerMain -x myserver -i C:\Program Files\AR System\remdev -m C:\Program Files\AR System Applications\remdev\BMC Atrium CMDB\server\bin\arcmdbd.exe --unicode -i C:\Program Files\AR System\remdev -m #C:\Program Files\AR System\remdev\serverds.exe --unicode -i C:\Program Files\AR System\remdev -m Hugo Ruesga Software Development Advisor US 972.577.7000 x 332.3868 MX +52 (33) 3332.3868 P Please consider the environment before printing this email The information contained in and transferred with this electronic message is intended only for the recipient(s) designated above, it is protected by law and it may contain information which is privileged and confidential. If you are not the intended recipient, please do not read, copy, or use it, and do not disclose it to others. Please notify the sender of the delivery error by replying to this message, and then delete it from your system. Thank you. Date: Mon, 3 Oct 2011 21:30:37 -0400 From: jdso...@shyle.net Subject: Re: CRITICAL - ARS Does not start To: arslist@ARSLIST.ORG ** Send the contents of your armonitor.cfg file either to the list or to me directly. I will be stepping away for a bit but can check the startup configurations as soon as I’m back.. Joe From: Hyunkel v2.0 Sent: Monday, October 03, 2011 9:27 PM Newsgroups: public.remedy.arsystem.general To: arslist@ARSLIST.ORG Subject: Re: CRITICAL - ARS Does not start ** Actually I did it, now the error message is ARERR91. I don't have the chance to compare to any other environment since the previous DEV/UAT was deleted I'm trying using other ports to see if one can accept the startup from arplugin. Thanks Hugo Ruesga Software Development Advisor US 972.577.7000 x 332.3868 MX +52 (33) 3332.3868 P Please consider the environment before printing this email The information contained in and transferred with this electronic message is intended only for the recipient(s) designated above, it is protected by law and it may contain information which is privileged and confidential. If you are not the intended recipient, please do not read, copy, or use it, and do not disclose it to others. Please notify the sender of the delivery error by replying to this message, and then delete it from your system. Thank you. Date: Mon, 3 Oct 2011 21:14:28 -0400 From: jdso...@shyle.net Subject: Re: CRITICAL - ARS Does not start To: arslist@ARSLIST.ORG ** There is your problem then.. there should be a startup line for the plugin server.. Without that line or if that line is commented out, the plugin server will not start.. Do you have another working server to compare the armonitor.cfg file to? I don’t have one or I would have pulled up the plugin server startup line and showed you what it should look
Re: CRITICAL - ARS Does not start
The armonitor.cfg file looks fine.. the default memory allocation for the jvm used by the plugin server (512) should be ok. But lets have a look at some logs... Do you see the plugin process running at all? (Check all system processes through task manager).. Or does it not start at all?? Can you try enabling the plugin logs and then restart the server and see what gets reported to the plugin log file? You will need to check the Plugin Logs file setting in the Log files section of the Server Information.. Joe From: Hyunkel v2.0 Sent: Monday, October 03, 2011 9:52 PM Newsgroups: public.remedy.arsystem.general To: arslist@ARSLIST.ORG Subject: Re: CRITICAL - ARS Does not start ** Yes, but is the latest release, I've pointed armonitor.cfg to the previous and valid Java VM path Hugo Ruesga Software Development Advisor US 972.577.7000 x 332.3868 MX +52 (33) 3332.3868 P Please consider the environment before printing this email The information contained in and transferred with this electronic message is intended only for the recipient(s) designated above, it is protected by law and it may contain information which is privileged and confidential. If you are not the intended recipient, please do not read, copy, or use it, and do not disclose it to others. Please notify the sender of the delivery error by replying to this message, and then delete it from your system. Thank you. Date: Mon, 3 Oct 2011 21:48:07 -0400 From: jdso...@shyle.net Subject: Re: CRITICAL - ARS Does not start To: arslist@ARSLIST.ORG ** Considering you have had a Java update, is this still a valid path to find your JVM? C:\Program Files\Java\jre6\bin\java Joe From: Hyunkel v2.0 Sent: Monday, October 03, 2011 9:39 PM Newsgroups: public.remedy.arsystem.general To: arslist@ARSLIST.ORG Subject: Re: CRITICAL - ARS Does not start ** C:\Program Files\AR System Applications\remdev\BMC Atrium CMDB\server\bin\arrecond.exe -i C:\Program Files\AR System\remdev -m C:\Program Files\AR System\remdev\AssignmentEngine\bin\apsvcae.exe -d C:\Program Files\AR System\remdev --unicode -m Monitor-directory: C:\Program Files\AR System\remdev SNMP-agent-enabled: F #C:\Program Files\AR System\remdev\arsnmpd.exe --unicode -c C:\Program Files\AR System\remdev\CONF\arsnmpd.cfg udp:161 C:\Program Files\AR System\remdev\arserver.exe --unicode -i C:\Program Files\AR System\remdev -l C:\Program Files\Common Files\AR System\Licenses\myserver -m C:\Program Files\AR System\remdev\arplugin.exe --unicode -i C:\Program Files\AR System\remdev -m C:\Program Files\AR System\remdev\arsvcdsp.exe --unicode -d C:\Program Files\AR System\remdev -m C:\Program Files\Java\jre6\bin\java -Xmx512m -classpath C:\Program Files\AR System\remdev\pluginsvr;C:\Program Files\AR System\remdev\pluginsvr\arpluginsvr71.jar com.bmc.arsys.pluginsvr.ARPluginServerMain -x myserver -i C:\Program Files\AR System\remdev -m C:\Program Files\AR System Applications\remdev\BMC Atrium CMDB\server\bin\arcmdbd.exe --unicode -i C:\Program Files\AR System\remdev -m #C:\Program Files\AR System\remdev\serverds.exe --unicode -i C:\Program Files\AR System\remdev -m Hugo Ruesga Software Development Advisor US 972.577.7000 x 332.3868 MX +52 (33) 3332.3868 P Please consider the environment before printing this email The information contained in and transferred with this electronic message is intended only for the recipient(s) designated above, it is protected by law and it may contain information which is privileged and confidential. If you are not the intended recipient, please do not read, copy, or use it, and do not disclose it to others. Please notify the sender of the delivery error by replying to this message, and then delete it from your system. Thank you. Date: Mon, 3 Oct 2011 21:30:37 -0400 From: jdso...@shyle.net Subject: Re: CRITICAL - ARS Does not start To: arslist@ARSLIST.ORG ** Send the contents of your armonitor.cfg file either to the list or to me directly. I will be stepping away for a bit but can check the startup configurations as soon as I’m back.. Joe From: Hyunkel v2.0 Sent: Monday, October 03, 2011 9:27 PM Newsgroups: public.remedy.arsystem.general To: arslist@ARSLIST.ORG Subject: Re: CRITICAL - ARS Does not start ** Actually I did it, now the error message is ARERR91. I don't have the chance to compare to any other environment since the previous DEV/UAT was deleted I'm trying using other ports to see if one can accept the startup from arplugin. Thanks Hugo Ruesga Software Development Advisor US 972.577.7000 x 332.3868 MX +52 (33) 3332.3868 P Please consider the environment before printing this email The information contained in and transferred with this electronic message is intended only for the recipient(s) designated above, it is protected by law
Re: CRITICAL - ARS Does not start
Well after a couple of tests, and running again the installer, assigning ports instead using portmapper even using portmapper and tcp ports still throwing errors while accessing the Overview console... the funny part is that there are no errors on plugin detailed log... This is getting worse :( Hugo Ruesga Software Development Advisor US 972.577.7000 x 332.3868 MX +52 (33) 3332.3868 P Please consider the environment before printing this email The information contained in and transferred with this electronic message is intended only for the recipient(s) designated above, it is protected by law and it may contain information which is privileged and confidential. If you are not the intended recipient, please do not read, copy, or use it, and do not disclose it to others. Please notify the sender of the delivery error by replying to this message, and then delete it from your system. Thank you. Date: Mon, 3 Oct 2011 22:24:32 -0400 From: jdso...@shyle.net Subject: Re: CRITICAL - ARS Does not start To: arslist@ARSLIST.ORG ** The armonitor.cfg file looks fine.. the default memory allocation for the jvm used by the plugin server (512) should be ok. But lets have a look at some logs... Do you see the plugin process running at all? (Check all system processes through task manager).. Or does it not start at all?? Can you try enabling the plugin logs and then restart the server and see what gets reported to the plugin log file? You will need to check the Plugin Logs file setting in the Log files section of the Server Information.. Joe From: Hyunkel v2.0 Sent: Monday, October 03, 2011 9:52 PM Newsgroups: public.remedy.arsystem.general To: arslist@ARSLIST.ORG Subject: Re: CRITICAL - ARS Does not start ** Yes, but is the latest release, I've pointed armonitor.cfg to the previous and valid Java VM path Hugo Ruesga Software Development Advisor US 972.577.7000 x 332.3868 MX +52 (33) 3332.3868 P Please consider the environment before printing this email The information contained in and transferred with this electronic message is intended only for the recipient(s) designated above, it is protected by law and it may contain information which is privileged and confidential. If you are not the intended recipient, please do not read, copy, or use it, and do not disclose it to others. Please notify the sender of the delivery error by replying to this message, and then delete it from your system. Thank you. Date: Mon, 3 Oct 2011 21:48:07 -0400 From: jdso...@shyle.net Subject: Re: CRITICAL - ARS Does not start To: arslist@ARSLIST.ORG ** Considering you have had a Java update, is this still a valid path to find your JVM? C:\Program Files\Java\jre6\bin\java Joe From: Hyunkel v2.0 Sent: Monday, October 03, 2011 9:39 PM Newsgroups: public.remedy.arsystem.general To: arslist@ARSLIST.ORG Subject: Re: CRITICAL - ARS Does not start ** C:\Program Files\AR System Applications\remdev\BMC Atrium CMDB\server\bin\arrecond.exe -i C:\Program Files\AR System\remdev -m C:\Program Files\AR System\remdev\AssignmentEngine\bin\apsvcae.exe -d C:\Program Files\AR System\remdev --unicode -m Monitor-directory: C:\Program Files\AR System\remdev SNMP-agent-enabled: F #C:\Program Files\AR System\remdev\arsnmpd.exe --unicode -c C:\Program Files\AR System\remdev\CONF\arsnmpd.cfg udp:161 C:\Program Files\AR System\remdev\arserver.exe --unicode -i C:\Program Files\AR System\remdev -l C:\Program Files\Common Files\AR System\Licenses\myserver -m C:\Program Files\AR System\remdev\arplugin.exe --unicode -i C:\Program Files\AR System\remdev -m C:\Program Files\AR System\remdev\arsvcdsp.exe --unicode -d C:\Program Files\AR System\remdev -m C:\Program Files\Java\jre6\bin\java -Xmx512m -classpath C:\Program Files\AR System\remdev\pluginsvr;C:\Program Files\AR System\remdev\pluginsvr\arpluginsvr71.jar com.bmc.arsys.pluginsvr.ARPluginServerMain -x myserver -i C:\Program Files\AR System\remdev -m C:\Program Files\AR System Applications\remdev\BMC Atrium CMDB\server\bin\arcmdbd.exe --unicode -i C:\Program Files\AR System\remdev -m #C:\Program Files\AR System\remdev\serverds.exe --unicode -i C:\Program Files\AR System\remdev -m Hugo Ruesga Software Development Advisor US 972.577.7000 x 332.3868 MX +52 (33) 3332.3868 P Please consider the environment before printing this email The information contained in and transferred with this electronic message is intended only for the recipient(s) designated above, it is protected by law and it may contain information which is privileged and confidential. If you are not the intended recipient, please do not read, copy, or use it, and do not disclose it to others. Please notify the sender of the delivery error by replying to this message, and then delete it from your system. Thank you. Date: Mon, 3 Oct 2011 21:30:37 -0400 From: jdso...@shyle.net Subject: Re: CRITICAL - ARS Does not start
