Re: Cannot load required libraries - RKM 7.2
Ram, How have you installed Tomcat Apache? And is it starting up? Tomcat log files should get generated under the logs subdirectory of Tomcat once its started up.. Chances are you are having conflicts with some of the SLM related jar files and RKM. Once you take a look at the Catalina log files under the logs directory of Tomcat, you will get a clue as to what class might be causing that conflict.. This you will need to eliminate one by one, by removing the jar file that contains that class and putting it in the shared location, and restart tomcat, until no such errors occur on the restart of Tomcat.. Joe -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org]on Behalf Of Ram Rudra Sent: Monday, December 21, 2009 3:07 AM To: arslist@ARSLIST.ORG Subject: Re: Cannot load required libraries - RKM 7.2 ** Hi Joe, I have SLM too. I haven't find Catalina.out file, instead of it I found the stderr.log and stdout.log file under tomcat logs from the new RKM box which recorded some errors. Could you please guide me on them? Thanks, Ram -- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Joe D'Souza Sent: Saturday, December 19, 2009 5:53 AM To: arslist@ARSLIST.ORG Subject: Re: Cannot load required libraries - RKM 7.2 Ram did mention earlier that he doesn't use the Mid-Tier on the same machine as the RKM server so I do not think that is really his issue. Do you have SRM or SLM or any other similar AR based application that require the jsp engine just like tomcat does? If so it may be because of the same reason Alan mentioned down below, where one or more jar classes used by RKM is used by these applications as well and have already been loaded by another jar file. If this is a case, you need to place those jar files having common java classes, in a shared location for Tomcat to read from once during startup. This location is configured in the Tomcat catalina.properties file if I remember correctly. The catalina.out file which is found in the logs folder of the Tomcat installation may give you a little more information about the exception (and the java class throwing that exception) you are encountering, that prevents RKM from functioning correctly. Once you know the name of the class, that this exception is being thrown from, you can find out which jar file contains that class, by listing a table of contents from each jar file from each of these application (you will need JDK installed to list contents). I do not think jar is included in JRE. Joe ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: Cannot load required libraries - RKM 7.2
Thanks, That is the first error in the error log and from that it looks like it may be trying to establish a connection to the AR Server, and failing for some reason. Is the Remedy server pingable from the new RKM server? What port is the ARS using? Is that accessible? For the above question - I am not able to locate the Catalina.out file when I search my complete system drive. My AR Server able to establish the connection successfully and it is pingable from the new RKM server. ARS Web port:80 and DB port: 1433. the detault ports I am using. FYI - I haven't installed Mid-Tier at all in my new RKM server. I have my Mid-tier in my Production AR Server which is another server where the DB also located in the same machine. Thanks, Ram _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: Cannot load required libraries - RKM 7.2
Thanks, I tried BMC Support KB ID's 20009238 and the second article 20005406 on which machine I need to run removing the arapi, arutil jar files from which machine. I have mid-tier in my current Production ARSystem which is a DB machine and responsible for my arsys too. I haven't installed another mid-tier for my new RKM server. Thanks, Ram ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: Cannot load required libraries - RKM 7.2
Have you got the RKM installation path in your system PATH? Look up the original server and compare the PATH between the two servers and copy the path that you see related to RKM on the old server to the new server, and remove it from the PATH on the original server as its no longer needed there.. Joe -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org]on Behalf Of Ram Rudra Sent: Friday, December 18, 2009 2:31 PM To: arslist@ARSLIST.ORG Subject: Re: Cannot load required libraries - RKM 7.2 ** Thanks, I tried BMC Support KB ID's 20009238 and the second article 20005406 on which machine I need to run removing the arapi, arutil jar files from which machine. I have mid-tier in my current Production ARSystem which is a DB machine and responsible for my arsys too. I haven't installed another mid-tier for my new RKM server. Thanks, Ram ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: Cannot load required libraries - RKM 7.2
When you get Cannot load required libraries that typically means there is a conflict in the JAR files with mid-tier (like you saw in the KB articles). Seeing as you don't have mid-tier on the same box as RKM that isn't the issue. As the log describes you have an AR connection issue. Confirm that you have the correct host, user, password for your AR Connection setting in KMS_Config.xml. This user must be an Administrator and have a fixed license. Hope that helps.Alan BlakeKnowlysis --- On Fri, 12/18/09, Ram Rudra rambabu.ru...@gssamerica.com wrote: From: Ram Rudra rambabu.ru...@gssamerica.com Subject: Re: Cannot load required libraries - RKM 7.2 To: arslist@ARSLIST.ORG Date: Friday, December 18, 2009, 12:31 PM ** Thanks, I tried BMC Support KB ID's 20009238 and the second article 20005406 on which machine I need to run removing the arapi, arutil jar files from which machine. I have mid-tier in my current Production ARSystem which is a DB machine and responsible for my arsys too. I haven’t installed another mid-tier for my new RKM server. Thanks, Ram _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: Cannot load required libraries - RKM 7.2
Ram did mention earlier that he doesn't use the Mid-Tier on the same machine as the RKM server so I do not think that is really his issue. Do you have SRM or SLM or any other similar AR based application that require the jsp engine just like tomcat does? If so it may be because of the same reason Alan mentioned down below, where one or more jar classes used by RKM is used by these applications as well and have already been loaded by another jar file. If this is a case, you need to place those jar files having common java classes, in a shared location for Tomcat to read from once during startup. This location is configured in the Tomcat catalina.properties file if I remember correctly. The catalina.out file which is found in the logs folder of the Tomcat installation may give you a little more information about the exception (and the java class throwing that exception) you are encountering, that prevents RKM from functioning correctly. Once you know the name of the class, that this exception is being thrown from, you can find out which jar file contains that class, by listing a table of contents from each jar file from each of these application (you will need JDK installed to list contents). I do not think jar is included in JRE. Joe -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org]on Behalf Of Alan Blake Sent: Friday, December 18, 2009 6:00 PM To: arslist@ARSLIST.ORG Subject: Re: Cannot load required libraries - RKM 7.2 ** When you get Cannot load required libraries that typically means there is a conflict in the JAR files with mid-tier (like you saw in the KB articles). Seeing as you don't have mid-tier on the same box as RKM that isn't the issue. As the log describes you have an AR connection issue. Confirm that you have the correct host, user, password for your AR Connection setting in KMS_Config.xml. This user must be an Administrator and have a fixed license. Hope that helps. Alan Blake Knowlysis --- On Fri, 12/18/09, Ram Rudra rambabu.ru...@gssamerica.com wrote: From: Ram Rudra rambabu.ru...@gssamerica.com Subject: Re: Cannot load required libraries - RKM 7.2 To: arslist@ARSLIST.ORG Date: Friday, December 18, 2009, 12:31 PM ** Thanks, I tried BMC Support KB ID's 20009238 and the second article 20005406 on which machine I need to run removing the arapi, arutil jar files from which machine. I have mid-tier in my current Production ARSystem which is a DB machine and responsible for my arsys too. I haven’t installed another mid-tier for my new RKM server. Thanks, Ram ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: Cannot load required libraries - RKM 7.2
It may help to know what your original configuration / setup was - and what is it now.. Joe -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org]on Behalf Of Ram Rudra Sent: Thursday, December 17, 2009 2:44 AM To: arslist@ARSLIST.ORG Subject: Cannot load required libraries - RKM 7.2 ** Hi List, We have moved our RKM Application to new server. I got two errors initially after moved. First error Database username and DB Schema does not Exist. We have solved the first issue by pointing the RKM DB from old server to new server. Now we are getting another error like There is a problem with the Remedy connection settings: Cannot load required libraries - attached is the recent log. Please help. Thanks Regards, Rambabu Rudra System Administrator - Windows, Remedy Email: * rambabu.ru...@gssamerica.com Web: http://www.gssamerica.com ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: Cannot load required libraries - RKM 7.2
Since you are using Tomcat, can you check the tomcat logs? The catalina.out file? It may have something there that might tell you what is missing.. Also set the ARS logging to fine. Might give more details in the current logs. 17-Dec-09 16:04:32 * ERROR: Diagnostics: Failed to create Remedy connection: ARInitialization That is the first error in the error log and from that it looks like it may be trying to establish a connection to the AR Server, and failing for some reason. Is the Remedy server pingable from the new RKM server? What port is the ARS using? Is that accessible? Joe -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org]on Behalf Of Ram Rudra Sent: Thursday, December 17, 2009 5:53 AM To: arslist@ARSLIST.ORG Subject: Cannot load required libraries - RKM 7.2 ** Thanks Joe, Details: - Server01 - ARSystem7.1+ITSM7.0.03+Windows Enterprise 2003 with SP2 + SQL Server 2005+ Apache Tomcat as webserver in one server - RKM DB is in this server. Server02 Apache tomcat + RKM7.2 + Humming bird search server 5.4 + Full view + Windows standard 2003 with sp2. I removed RKM, Hummingbird, Full view, apache tomcat and re-installed. While configuring as below mentioned I got the error again cannot load libraries. It looks like the humming bird properties file not specified. Where to specify and where is that file location. I am not sure. RKM Config Details:- Under General setting tab: given server name with http:// port:80. Under Database Connection settings: as our DB is with SQL 2005 DB driver: com.microsoft.sqlserver.jdbc.SQLServerDriver DB Url: jdbc:sqlserver://servicedesk:1433 Installation: Standalone Knowledge management database account: mentioned and given the rkm database and login credentials correctly. Authentication Mode: Remedy Remedy Connection settings: given servername and login credentials correctly. Here we are getting error like cannot load required libraries. Attached is the log for brief information. Thanks Regards, Ram Rudra ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: Cannot load required libraries - RKM 7.2
We had the same issue with Tomcat on Solaris. Found the BMC Support KB ID's 20009238 and 20005406 helpful. For us it was how the LD_LIBRARY_PATH was being set in the catalina.sh On Fri, Dec 18, 2009 at 3:13 AM, Joe D'Souza jdso...@shyle.net wrote: ** Since you are using Tomcat, can you check the tomcat logs? The catalina.out file? It may have something there that might tell you what is missing.. Also set the ARS logging to fine. Might give more details in the current logs. 17-Dec-09 16:04:32 * ERROR: Diagnostics: Failed to create Remedy connection: ARInitialization That is the first error in the error log and from that it looks like it may be trying to establish a connection to the AR Server, and failing for some reason. Is the Remedy server pingable from the new RKM server? What port is the ARS using? Is that accessible? Joe -Original Message- *From:* Action Request System discussion list(ARSList) [mailto: arsl...@arslist.org]*on Behalf Of *Ram Rudra *Sent:* Thursday, December 17, 2009 5:53 AM *To:* arslist@ARSLIST.ORG *Subject:* Cannot load required libraries - RKM 7.2 ** Thanks Joe, Details: - Server01 - ARSystem7.1+ITSM7.0.03+Windows Enterprise 2003 with SP2 + SQL Server 2005+ Apache Tomcat as webserver in one server – RKM DB is in this server. Server02 Apache tomcat + RKM7.2 + Humming bird search server 5.4 + Full view + Windows standard 2003 with sp2. I removed RKM, Hummingbird, Full view, apache tomcat and re-installed. While configuring as below mentioned I got the error again “cannot load libraries”. It looks like the humming bird properties file not specified. Where to specify and where is that file location. I am not sure. RKM Config Details:- Under General setting tab: given server name with http:// port:80. Under Database Connection settings: as our DB is with SQL 2005 DB driver: com.microsoft.sqlserver.jdbc.SQLServerDriver DB Url: jdbc:sqlserver://servicedesk:1433 Installation: Standalone Knowledge management database account: mentioned and given the rkm database and login credentials correctly. Authentication Mode: Remedy Remedy Connection settings: given servername and login credentials correctly. Here we are getting error like “cannot load required libraries”. Attached is the log for brief information. Thanks Regards, Ram Rudra _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
