Re: Display No Match Error
Lisa, That's not unreasonable at all (in my opinion)one option that you may not have thought about... Set it to Display Error, and enable an error handlerhave the error handler give a message of type Error using your own words... this isn't 'ideal' because both errors will show...yours and the original...but it does give you the opportunity to display your own message, with only an additional piece of workflow, instead of two or three :) On Tue, Oct 8, 2013 at 8:58 AM, Kemes, Lisa A DLA CTR INFORMATION OPERATIONS lisa.kemes@dla.mil wrote: ** I checked the BMC Communities (under BMC Remedy AR System) to see if anything matched my idea and I couldn’t find anything. I’d like to make another drop down for set and field actions to compliment the “Display No Match Error.” I’d like to have the ability to create my own error. I know I can do this on my own, but I’d have to create a temp field, populate it, check it, if empty, create my own error. Why can’t I do this straight from the Set or Push fields action of an Active Link? It’s already doing the work for me, but instead I have to create 3 or more active links (or actions) to create my own error in my own words (instead of the cryptic out of the box error – “No item matches active link conditions; this operation has been defined so that no match generates an error. (ARERR 9278)”. ** ** So I would like an additional option to be “Display Custom Error.” Or something like that. It would automatically be the type: Error, and I can just put some text under the “If No requests Match:” area if “Display Custom Error” is selected. ** ** Is this asking too much? Should I add it to the Ideas? ** ** Lisa Kemes Remedy Consultant Dev Technology Group DLA Office: (717) 770-6437 Cell Phone: (717) 602-9460 lisa.ke...@devtechnology.com ** ** ** ** _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Display No Match Error
Why don't you replace the message text on ar system message catalog form instead? - Karthik On Oct 8, 2013 8:33 PM, Longwing, Lj llongw...@usgs.gov wrote: ** Lisa, That's not unreasonable at all (in my opinion)one option that you may not have thought about... Set it to Display Error, and enable an error handlerhave the error handler give a message of type Error using your own words... this isn't 'ideal' because both errors will show...yours and the original...but it does give you the opportunity to display your own message, with only an additional piece of workflow, instead of two or three :) On Tue, Oct 8, 2013 at 8:58 AM, Kemes, Lisa A DLA CTR INFORMATION OPERATIONS lisa.kemes@dla.mil wrote: ** I checked the BMC Communities (under BMC Remedy AR System) to see if anything matched my idea and I couldn’t find anything. I’d like to make another drop down for set and field actions to compliment the “Display No Match Error.” I’d like to have the ability to create my own error. I know I can do this on my own, but I’d have to create a temp field, populate it, check it, if empty, create my own error. Why can’t I do this straight from the Set or Push fields action of an Active Link? It’s already doing the work for me, but instead I have to create 3 or more active links (or actions) to create my own error in my own words (instead of the cryptic out of the box error – “No item matches active link conditions; this operation has been defined so that no match generates an error. (ARERR 9278)”. ** ** So I would like an additional option to be “Display Custom Error.” Or something like that. It would automatically be the type: Error, and I can just put some text under the “If No requests Match:” area if “Display Custom Error” is selected. ** ** Is this asking too much? Should I add it to the Ideas? ** ** Lisa Kemes Remedy Consultant Dev Technology Group DLA Office: (717) 770-6437 Cell Phone: (717) 602-9460 lisa.ke...@devtechnology.com ** ** ** ** _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Display No Match Error
LJ, good idea, but I don't think that will work for an Active Link. The set field action is kicking off when the customer returns what they typed in the field (and adding other info to other fields if it finds a match). -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Longwing, Lj Sent: Tuesday, October 08, 2013 11:03 AM To: arslist@ARSLIST.ORG Subject: Re: Display No Match Error ** Lisa, That's not unreasonable at all (in my opinion)one option that you may not have thought about... Set it to Display Error, and enable an error handlerhave the error handler give a message of type Error using your own words... this isn't 'ideal' because both errors will show...yours and the original...but it does give you the opportunity to display your own message, with only an additional piece of workflow, instead of two or three :) On Tue, Oct 8, 2013 at 8:58 AM, Kemes, Lisa A DLA CTR INFORMATION OPERATIONS lisa.kemes@dla.mil wrote: ** I checked the BMC Communities (under BMC Remedy AR System) to see if anything matched my idea and I couldn't find anything. I'd like to make another drop down for set and field actions to compliment the Display No Match Error. I'd like to have the ability to create my own error. I know I can do this on my own, but I'd have to create a temp field, populate it, check it, if empty, create my own error. Why can't I do this straight from the Set or Push fields action of an Active Link? It's already doing the work for me, but instead I have to create 3 or more active links (or actions) to create my own error in my own words (instead of the cryptic out of the box error - No item matches active link conditions; this operation has been defined so that no match generates an error. (ARERR 9278). So I would like an additional option to be Display Custom Error. Or something like that. It would automatically be the type: Error, and I can just put some text under the If No requests Match: area if Display Custom Error is selected. Is this asking too much? Should I add it to the Ideas? Lisa Kemes Remedy Consultant Dev Technology Group DLA Office: (717) 770-6437 Cell Phone: (717) 602-9460 lisa.ke...@devtechnology.com _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Display No Match Error
I took a look at that but I can't find this message on this form. It's ARERR 9278 -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Karthik Sent: Tuesday, October 08, 2013 11:12 AM To: arslist@ARSLIST.ORG Subject: Re: Display No Match Error ** Why don't you replace the message text on ar system message catalog form instead? - Karthik On Oct 8, 2013 8:33 PM, Longwing, Lj llongw...@usgs.gov wrote: ** Lisa, That's not unreasonable at all (in my opinion)one option that you may not have thought about... Set it to Display Error, and enable an error handlerhave the error handler give a message of type Error using your own words... this isn't 'ideal' because both errors will show...yours and the original...but it does give you the opportunity to display your own message, with only an additional piece of workflow, instead of two or three :) On Tue, Oct 8, 2013 at 8:58 AM, Kemes, Lisa A DLA CTR INFORMATION OPERATIONS lisa.kemes@dla.mil wrote: ** I checked the BMC Communities (under BMC Remedy AR System) to see if anything matched my idea and I couldn't find anything. I'd like to make another drop down for set and field actions to compliment the Display No Match Error. I'd like to have the ability to create my own error. I know I can do this on my own, but I'd have to create a temp field, populate it, check it, if empty, create my own error. Why can't I do this straight from the Set or Push fields action of an Active Link? It's already doing the work for me, but instead I have to create 3 or more active links (or actions) to create my own error in my own words (instead of the cryptic out of the box error - No item matches active link conditions; this operation has been defined so that no match generates an error. (ARERR 9278). So I would like an additional option to be Display Custom Error. Or something like that. It would automatically be the type: Error, and I can just put some text under the If No requests Match: area if Display Custom Error is selected. Is this asking too much? Should I add it to the Ideas? Lisa Kemes Remedy Consultant Dev Technology Group DLA Office: (717) 770-6437 Cell Phone: (717) 602-9460 lisa.ke...@devtechnology.com _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Display No Match Error
Enable db logging on client side and see the SQL when you get the error message. You would be able to see how exactly ar system is fetching the message from db. Once found, replace the message. On Oct 8, 2013 8:56 PM, Kemes, Lisa A DLA CTR INFORMATION OPERATIONS lisa.kemes@dla.mil wrote: I took a look at that but I can't find this message on this form. It's ARERR 9278 -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Karthik Sent: Tuesday, October 08, 2013 11:12 AM To: arslist@ARSLIST.ORG Subject: Re: Display No Match Error ** Why don't you replace the message text on ar system message catalog form instead? - Karthik On Oct 8, 2013 8:33 PM, Longwing, Lj llongw...@usgs.gov wrote: ** Lisa, That's not unreasonable at all (in my opinion)one option that you may not have thought about... Set it to Display Error, and enable an error handlerhave the error handler give a message of type Error using your own words... this isn't 'ideal' because both errors will show...yours and the original...but it does give you the opportunity to display your own message, with only an additional piece of workflow, instead of two or three :) On Tue, Oct 8, 2013 at 8:58 AM, Kemes, Lisa A DLA CTR INFORMATION OPERATIONS lisa.kemes@dla.mil wrote: ** I checked the BMC Communities (under BMC Remedy AR System) to see if anything matched my idea and I couldn't find anything. I'd like to make another drop down for set and field actions to compliment the Display No Match Error. I'd like to have the ability to create my own error. I know I can do this on my own, but I'd have to create a temp field, populate it, check it, if empty, create my own error. Why can't I do this straight from the Set or Push fields action of an Active Link? It's already doing the work for me, but instead I have to create 3 or more active links (or actions) to create my own error in my own words (instead of the cryptic out of the box error - No item matches active link conditions; this operation has been defined so that no match generates an error. (ARERR 9278). So I would like an additional option to be Display Custom Error. Or something like that. It would automatically be the type: Error, and I can just put some text under the If No requests Match: area if Display Custom Error is selected. Is this asking too much? Should I add it to the Ideas? Lisa Kemes Remedy Consultant Dev Technology Group DLA Office: (717) 770-6437 Cell Phone: (717) 602-9460 lisa.ke...@devtechnology.com _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Display No Match Error
The only problem with an error handler is it considers the error handled and allows processing to continue. I guess in the case of a Set Fields lookup AL there may not be additional processing but it is something to consider. Actually I have never tried an error handler in this context. I don't think you can. It isn't a transaction error it is a fiddling with the screen error. How would you associate the AL with the error handler Filter? Jason On Tue, Oct 8, 2013 at 8:03 AM, Longwing, Lj llongw...@usgs.gov wrote: ** Lisa, That's not unreasonable at all (in my opinion)one option that you may not have thought about... Set it to Display Error, and enable an error handlerhave the error handler give a message of type Error using your own words... this isn't 'ideal' because both errors will show...yours and the original...but it does give you the opportunity to display your own message, with only an additional piece of workflow, instead of two or three :) On Tue, Oct 8, 2013 at 8:58 AM, Kemes, Lisa A DLA CTR INFORMATION OPERATIONS lisa.kemes@dla.mil wrote: ** I checked the BMC Communities (under BMC Remedy AR System) to see if anything matched my idea and I couldn’t find anything. I’d like to make another drop down for set and field actions to compliment the “Display No Match Error.” I’d like to have the ability to create my own error. I know I can do this on my own, but I’d have to create a temp field, populate it, check it, if empty, create my own error. Why can’t I do this straight from the Set or Push fields action of an Active Link? It’s already doing the work for me, but instead I have to create 3 or more active links (or actions) to create my own error in my own words (instead of the cryptic out of the box error – “No item matches active link conditions; this operation has been defined so that no match generates an error. (ARERR 9278)”. ** ** So I would like an additional option to be “Display Custom Error.” Or something like that. It would automatically be the type: Error, and I can just put some text under the “If No requests Match:” area if “Display Custom Error” is selected. ** ** Is this asking too much? Should I add it to the Ideas? ** ** Lisa Kemes Remedy Consultant Dev Technology Group DLA Office: (717) 770-6437 Cell Phone: (717) 602-9460 lisa.ke...@devtechnology.com ** ** ** ** _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Display No Match Error
I didn't see that it was an AL :)but in the case of it being a filterin the error handler, you still make it an error, which actually doesn't handle the error, it just throws one, which is why you get double the messages, but you get to give your own custom one instead of the system one. On Tue, Oct 8, 2013 at 11:12 AM, Jason Miller jason.mil...@gmail.comwrote: ** The only problem with an error handler is it considers the error handled and allows processing to continue. I guess in the case of a Set Fields lookup AL there may not be additional processing but it is something to consider. Actually I have never tried an error handler in this context. I don't think you can. It isn't a transaction error it is a fiddling with the screen error. How would you associate the AL with the error handler Filter? Jason On Tue, Oct 8, 2013 at 8:03 AM, Longwing, Lj llongw...@usgs.gov wrote: ** Lisa, That's not unreasonable at all (in my opinion)one option that you may not have thought about... Set it to Display Error, and enable an error handlerhave the error handler give a message of type Error using your own words... this isn't 'ideal' because both errors will show...yours and the original...but it does give you the opportunity to display your own message, with only an additional piece of workflow, instead of two or three :) On Tue, Oct 8, 2013 at 8:58 AM, Kemes, Lisa A DLA CTR INFORMATION OPERATIONS lisa.kemes@dla.mil wrote: ** I checked the BMC Communities (under BMC Remedy AR System) to see if anything matched my idea and I couldn’t find anything. I’d like to make another drop down for set and field actions to compliment the “Display No Match Error.” I’d like to have the ability to create my own error. I know I can do this on my own, but I’d have to create a temp field, populate it, check it, if empty, create my own error. Why can’t I do this straight from the Set or Push fields action of an Active Link? It’s already doing the work for me, but instead I have to create 3 or more active links (or actions) to create my own error in my own words (instead of the cryptic out of the box error – “No item matches active link conditions; this operation has been defined so that no match generates an error. (ARERR 9278)”. ** ** So I would like an additional option to be “Display Custom Error.” Or something like that. It would automatically be the type: Error, and I can just put some text under the “If No requests Match:” area if “Display Custom Error” is selected. ** ** Is this asking too much? Should I add it to the Ideas? ** ** Lisa Kemes Remedy Consultant Dev Technology Group DLA Office: (717) 770-6437 Cell Phone: (717) 602-9460 lisa.ke...@devtechnology.com ** ** ** ** _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Display No Match Error
I think you have a great idea Lisa. Simple yet effective. I will vote for it. @Karthik I see value in being able to specify an error that is takes into account the context of the action. Yes the error could be made more friendly on a global scale using the message catalog however it would be even better to say no matching profiles were found, the CI could not be located in the CMDB, Please choose a valid Cost Center from the menu. Many of us are doing this today as Lisa indicated but we need temp fields and additional workflow. Jason On Tue, Oct 8, 2013 at 8:28 AM, Karthik karthik...@gmail.com wrote: ** Enable db logging on client side and see the SQL when you get the error message. You would be able to see how exactly ar system is fetching the message from db. Once found, replace the message. On Oct 8, 2013 8:56 PM, Kemes, Lisa A DLA CTR INFORMATION OPERATIONS lisa.kemes@dla.mil wrote: I took a look at that but I can't find this message on this form. It's ARERR 9278 -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Karthik Sent: Tuesday, October 08, 2013 11:12 AM To: arslist@ARSLIST.ORG Subject: Re: Display No Match Error ** Why don't you replace the message text on ar system message catalog form instead? - Karthik On Oct 8, 2013 8:33 PM, Longwing, Lj llongw...@usgs.gov wrote: ** Lisa, That's not unreasonable at all (in my opinion)one option that you may not have thought about... Set it to Display Error, and enable an error handlerhave the error handler give a message of type Error using your own words... this isn't 'ideal' because both errors will show...yours and the original...but it does give you the opportunity to display your own message, with only an additional piece of workflow, instead of two or three :) On Tue, Oct 8, 2013 at 8:58 AM, Kemes, Lisa A DLA CTR INFORMATION OPERATIONS lisa.kemes@dla.mil wrote: ** I checked the BMC Communities (under BMC Remedy AR System) to see if anything matched my idea and I couldn't find anything. I'd like to make another drop down for set and field actions to compliment the Display No Match Error. I'd like to have the ability to create my own error. I know I can do this on my own, but I'd have to create a temp field, populate it, check it, if empty, create my own error. Why can't I do this straight from the Set or Push fields action of an Active Link? It's already doing the work for me, but instead I have to create 3 or more active links (or actions) to create my own error in my own words (instead of the cryptic out of the box error - No item matches active link conditions; this operation has been defined so that no match generates an error. (ARERR 9278). So I would like an additional option to be Display Custom Error. Or something like that. It would automatically be the type: Error, and I can just put some text under the If No requests Match: area if Display Custom Error is selected. Is this asking too much? Should I add it to the Ideas? Lisa Kemes Remedy Consultant Dev Technology Group DLA Office: (717) 770-6437 Cell Phone: (717) 602-9460 lisa.ke...@devtechnology.com _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Display No Match Error
Lisa and others, There have been a number of responses to this message - from support to alternate options. The suggestion you have was considered, but it has serious limitations. What if you wanted the system message AND your message? What if you wanted a warning instead of an error? What if you wanted no error but to put a default value in the field? What if you wanted to send a notification but still error? What if you wanted to send a notification, set a default, and NOT error? What if you wanted to .. Just saying you want to have a message is very limiting and just handles one permutation of what people want to do. And, there are issues like What about localization? Suddenly there is a new place errors can come from and localization needs to be addressed. There is already a mechanism to handle all these different options - workflow. And, in FILTERS, there is a clean mechanism to have the logic triggered - the error handler functionality. This functionality allows you to specify a filter to be called if the current filter encounters an error. Then, you can do ANYTHING you want in that filter - including calling guides and multiple actions. In addition, it has a number of important characteristics: If you match the run if condition of the error handler, the error that was encountered is suppressed. The error condition disappears and the error itself disappears. You then execute the actions on the if branch and then continue with the filter following the original filter as if no error occurred. So, you do not get double errors under this condition as the system error is suppressed (if you are seeing the system error in addition still, that is a bug). if you do not, the error encountered is retained, but the else branch (if any) still runs and the actions there can do whatever you want. When they complete, the workflow terminates with the error. Your actions in either branch can be anything - including issuing another error. In addition, there are keywords that let you test the error number if you want to take action only on specific error numbers (like in this case, a no match error you want to handle but something else like a syntax or DB error you don't). Now, this sounds perfect. EXCEPT, error handlers are available for filters at this time but not for active links. Now, if your proposal is to add error handlers to active links. That is a terrific idea and it provides all the flexibility you are looking for. But, to just handle one special condition by adding a special way to handle one path is not that exciting. It is limiting to your flexibility at minimal savings of definition. And, to do it, you would need a multi-match error error message and then push fields would need the special handling for each and then It just spirals and has no end, and you have handled one limited set of conditions. The error handler handles everything in one clean, generic way with as much flexibility for processing as you could ever need. For those of you looking for handling within filters, check out the documentation around this feature, I think you will find it can do what you need. For those needing it on the client side, this feature is not present within active links at this time. I personally wish it was, but it is not. Doug Mueller From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Kemes, Lisa A DLA CTR INFORMATION OPERATIONS Sent: Tuesday, October 08, 2013 7:59 AM To: arslist@ARSLIST.ORG Subject: Display No Match Error ** I checked the BMC Communities (under BMC Remedy AR System) to see if anything matched my idea and I couldn't find anything. I'd like to make another drop down for set and field actions to compliment the Display No Match Error. I'd like to have the ability to create my own error. I know I can do this on my own, but I'd have to create a temp field, populate it, check it, if empty, create my own error. Why can't I do this straight from the Set or Push fields action of an Active Link? It's already doing the work for me, but instead I have to create 3 or more active links (or actions) to create my own error in my own words (instead of the cryptic out of the box error - No item matches active link conditions; this operation has been defined so that no match generates an error. (ARERR 9278). So I would like an additional option to be Display Custom Error. Or something like that. It would automatically be the type: Error, and I can just put some text under the If No requests Match: area if Display Custom Error is selected. Is this asking too much? Should I add it to the Ideas? Lisa Kemes Remedy Consultant Dev Technology Group DLA Office: (717) 770-6437 Cell Phone: (717) 602-9460 lisa.ke...@devtechnology.com _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE
Re: Display No Match Error
Fred, That is a definite option. I just wanted someone else to do the muddying And, this is not even an inefficient option. Why? Because the set fields operation is doing a lookup so will do a round trip from the client to the server. Well, that is exactly what the service action will do. One round trip. It just has a stop off to run a filter on the way to the DB. So, the overall cost is almost the same as for an active link. Yes, you do end up with a filter and a filter error handler in addition to your active link vs just one extra error handler active link if error handlers were allowed there. But, the overall performance is the same. And, if you had the same lookup in several places, you could use the same service to save on definitions with full and consistent error handling for each place. Doug Mueller From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Grooms, Frederick W Sent: Tuesday, October 08, 2013 11:35 AM To: arslist@ARSLIST.ORG Subject: Re: Display No Match Error ** Another suggestion is to do the lookup with Filters using a Service action from an Active Link Or did I just muddy the waters even more ;) Fred From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Mueller, Doug Sent: Tuesday, October 08, 2013 1:25 PM To: arslist@ARSLIST.ORG Subject: Re: Display No Match Error ** Lisa and others, There have been a number of responses to this message - from support to alternate options. The suggestion you have was considered, but it has serious limitations. What if you wanted the system message AND your message? What if you wanted a warning instead of an error? What if you wanted no error but to put a default value in the field? What if you wanted to send a notification but still error? What if you wanted to send a notification, set a default, and NOT error? What if you wanted to .. Just saying you want to have a message is very limiting and just handles one permutation of what people want to do. And, there are issues like What about localization? Suddenly there is a new place errors can come from and localization needs to be addressed. There is already a mechanism to handle all these different options - workflow. And, in FILTERS, there is a clean mechanism to have the logic triggered - the error handler functionality. This functionality allows you to specify a filter to be called if the current filter encounters an error. Then, you can do ANYTHING you want in that filter - including calling guides and multiple actions. In addition, it has a number of important characteristics: If you match the run if condition of the error handler, the error that was encountered is suppressed. The error condition disappears and the error itself disappears. You then execute the actions on the if branch and then continue with the filter following the original filter as if no error occurred. So, you do not get double errors under this condition as the system error is suppressed (if you are seeing the system error in addition still, that is a bug). if you do not, the error encountered is retained, but the else branch (if any) still runs and the actions there can do whatever you want. When they complete, the workflow terminates with the error. Your actions in either branch can be anything - including issuing another error. In addition, there are keywords that let you test the error number if you want to take action only on specific error numbers (like in this case, a no match error you want to handle but something else like a syntax or DB error you don't). Now, this sounds perfect. EXCEPT, error handlers are available for filters at this time but not for active links. Now, if your proposal is to add error handlers to active links. That is a terrific idea and it provides all the flexibility you are looking for. But, to just handle one special condition by adding a special way to handle one path is not that exciting. It is limiting to your flexibility at minimal savings of definition. And, to do it, you would need a multi-match error error message and then push fields would need the special handling for each and then It just spirals and has no end, and you have handled one limited set of conditions. The error handler handles everything in one clean, generic way with as much flexibility for processing as you could ever need. For those of you looking for handling within filters, check out the documentation around this feature, I think you will find it can do what you need. For those needing it on the client side, this feature is not present within active links at this time. I personally wish it was, but it is not. Doug Mueller From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Kemes, Lisa A DLA CTR INFORMATION OPERATIONS Sent: Tuesday, October 08, 2013 7:59 AM To: arslist
Re: Display No Match Error
Doug, Attached is an example of the bug you mention above. A form with two filters...a filter that throws an error with an error handler, and an error handler that also throws an error (in an attempt to get the error message to change)but the result is that the client still receives both messages. With your input that it's a bug, I have logged a ticket with BMC regarding this bug. (ISS04200338) On Tue, Oct 8, 2013 at 12:24 PM, Mueller, Doug doug_muel...@bmc.com wrote: ** Lisa and others, ** ** There have been a number of responses to this message – from support to alternate options. ** ** The suggestion you have was considered, but it has serious limitations.*** * ** ** What if you wanted the system message AND your message? What if you wanted a warning instead of an error? What if you wanted no error but to put a default value in the field? What if you wanted to send a notification but still error? What if you wanted to send a notification, set a default, and NOT error?** ** What if you wanted to …… ** ** Just saying you want to have a message is very limiting and just handles one permutation of what people want to do. ** ** And, there are issues like ** ** What about localization? Suddenly there is a new place errors can come from and localization needs to be addressed. ** ** There is already a mechanism to handle all these different options – workflow. ** ** And, in FILTERS, there is a clean mechanism to have the logic triggered – the error handler functionality. ** ** This functionality allows you to specify a filter to be called if the current filter encounters an error. Then, you can do ANYTHING you want in that filter – including calling guides and multiple actions. ** ** In addition, it has a number of important characteristics: ** ** If you match the run if condition of the error handler, the error that was encountered is suppressed. The error condition disappears and the error itself disappears. You then execute the actions on the if branch and then continue with the filter following the original filter as if no error occurred. So, you do not get double errors under this condition as the system error is suppressed (if you are seeing the system error in addition still, that is a bug). ** ** if you do not, the error encountered is retained, but the else branch (if any) still runs and the actions there can do whatever you want. When they complete, the workflow terminates with the error. ** ** Your actions in either branch can be anything – including issuing another error. ** ** In addition, there are keywords that let you test the error number if you want to take action only on specific error numbers (like in this case, a no match error you want to handle but something else like a syntax or DB error you don't). ** ** Now, this sounds perfect. EXCEPT, error handlers are available for filters at this time but not for active links. ** ** ** ** Now, if your proposal is to add error handlers to active links….. That is a terrific idea and it provides all the flexibility you are looking for. ** ** But, to just handle one special condition by adding a special way to handle one path is not that exciting. It is limiting to your flexibility at minimal savings of definition. And, to do it, you would need a multi-match error error message and then push fields would need the special handling for each and then…. It just spirals and has no end, and you have handled one limited set of conditions. The error handler handles everything in one clean, generic way with as much flexibility for processing as you could ever need. ** ** For those of you looking for handling within filters, check out the documentation around this feature, I think you will find it can do what you need. ** ** For those needing it on the client side, this feature is not present within active links at this time. I personally wish it was, but it is not. ** ** Doug Mueller ** ** *From:* Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] *On Behalf Of *Kemes, Lisa A DLA CTR INFORMATION OPERATIONS *Sent:* Tuesday, October 08, 2013 7:59 AM *To:* arslist@ARSLIST.ORG *Subject:* Display No Match Error ** ** ** I checked the BMC Communities (under BMC Remedy AR System) to see if anything matched my idea and I couldn’t find anything. I’d like to make another drop down for set and field actions to compliment the “Display No Match Error.” I’d like to have the ability to create my own error. I know I can do this on my own, but I’d have to create a temp field, populate it, check it, if empty, create my own error. Why can’t I do this straight from the Set or
Re: Display No Match Error
I'll try this as well! Thanks! Lisa -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Grooms, Frederick W Sent: Tuesday, October 08, 2013 2:35 PM To: arslist@ARSLIST.ORG Subject: Re: Display No Match Error ** Another suggestion is to do the lookup with Filters using a Service action from an Active Link Or did I just muddy the waters even more ;) Fred From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Mueller, Doug Sent: Tuesday, October 08, 2013 1:25 PM To: arslist@ARSLIST.ORG Subject: Re: Display No Match Error ** Lisa and others, There have been a number of responses to this message - from support to alternate options. The suggestion you have was considered, but it has serious limitations. What if you wanted the system message AND your message? What if you wanted a warning instead of an error? What if you wanted no error but to put a default value in the field? What if you wanted to send a notification but still error? What if you wanted to send a notification, set a default, and NOT error? What if you wanted to .. Just saying you want to have a message is very limiting and just handles one permutation of what people want to do. And, there are issues like What about localization? Suddenly there is a new place errors can come from and localization needs to be addressed. There is already a mechanism to handle all these different options - workflow. And, in FILTERS, there is a clean mechanism to have the logic triggered - the error handler functionality. This functionality allows you to specify a filter to be called if the current filter encounters an error. Then, you can do ANYTHING you want in that filter - including calling guides and multiple actions. In addition, it has a number of important characteristics: If you match the run if condition of the error handler, the error that was encountered is suppressed. The error condition disappears and the error itself disappears. You then execute the actions on the if branch and then continue with the filter following the original filter as if no error occurred. So, you do not get double errors under this condition as the system error is suppressed (if you are seeing the system error in addition still, that is a bug). if you do not, the error encountered is retained, but the else branch (if any) still runs and the actions there can do whatever you want. When they complete, the workflow terminates with the error. Your actions in either branch can be anything - including issuing another error. In addition, there are keywords that let you test the error number if you want to take action only on specific error numbers (like in this case, a no match error you want to handle but something else like a syntax or DB error you don't). Now, this sounds perfect. EXCEPT, error handlers are available for filters at this time but not for active links. Now, if your proposal is to add error handlers to active links. That is a terrific idea and it provides all the flexibility you are looking for. But, to just handle one special condition by adding a special way to handle one path is not that exciting. It is limiting to your flexibility at minimal savings of definition. And, to do it, you would need a multi-match error error message and then push fields would need the special handling for each and then It just spirals and has no end, and you have handled one limited set of conditions. The error handler handles everything in one clean, generic way with as much flexibility for processing as you could ever need. For those of you looking for handling within filters, check out the documentation around this feature, I think you will find it can do what you need. For those needing it on the client side, this feature is not present within active links at this time. I personally wish it was, but it is not. Doug Mueller From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Kemes, Lisa A DLA CTR INFORMATION OPERATIONS Sent: Tuesday, October 08, 2013 7:59 AM To: arslist@ARSLIST.ORG mailto:arslist@ARSLIST.ORG Subject: Display No Match Error ** I checked the BMC Communities (under BMC Remedy AR System) to see if anything matched my idea and I couldn't find anything. I'd like to make another drop down for set and field actions to compliment the Display No Match Error. I'd like to have the ability to create my own error. I know I can do this on my own, but I'd have to create a temp field, populate it, check it, if empty, create my own error. Why can't I do this straight from the Set or Push fields action of an Active Link? It's already doing the work for me, but instead I have to create 3 or more active links (or actions) to create my own error in my own words (instead
Re: Display No Match Error
I guess if it was considered (and ultimately not implemented), then I'm not going to post it as an idea. I understand your point. The workflow isn't hard, it's just another temp field and Active Link, but I just thought it would be SO slick to be able to customize the No Match error. Maybe I'll put an idea out there to include Error Handling on Active Links. That would probably help me as well! Thanks! Lisa -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Mueller, Doug Sent: Tuesday, October 08, 2013 2:25 PM To: arslist@ARSLIST.ORG Subject: Re: Display No Match Error ** Lisa and others, There have been a number of responses to this message - from support to alternate options. The suggestion you have was considered, but it has serious limitations. What if you wanted the system message AND your message? What if you wanted a warning instead of an error? What if you wanted no error but to put a default value in the field? What if you wanted to send a notification but still error? What if you wanted to send a notification, set a default, and NOT error? What if you wanted to .. Just saying you want to have a message is very limiting and just handles one permutation of what people want to do. And, there are issues like What about localization? Suddenly there is a new place errors can come from and localization needs to be addressed. There is already a mechanism to handle all these different options - workflow. And, in FILTERS, there is a clean mechanism to have the logic triggered - the error handler functionality. This functionality allows you to specify a filter to be called if the current filter encounters an error. Then, you can do ANYTHING you want in that filter - including calling guides and multiple actions. In addition, it has a number of important characteristics: If you match the run if condition of the error handler, the error that was encountered is suppressed. The error condition disappears and the error itself disappears. You then execute the actions on the if branch and then continue with the filter following the original filter as if no error occurred. So, you do not get double errors under this condition as the system error is suppressed (if you are seeing the system error in addition still, that is a bug). if you do not, the error encountered is retained, but the else branch (if any) still runs and the actions there can do whatever you want. When they complete, the workflow terminates with the error. Your actions in either branch can be anything - including issuing another error. In addition, there are keywords that let you test the error number if you want to take action only on specific error numbers (like in this case, a no match error you want to handle but something else like a syntax or DB error you don't). Now, this sounds perfect. EXCEPT, error handlers are available for filters at this time but not for active links. Now, if your proposal is to add error handlers to active links. That is a terrific idea and it provides all the flexibility you are looking for. But, to just handle one special condition by adding a special way to handle one path is not that exciting. It is limiting to your flexibility at minimal savings of definition. And, to do it, you would need a multi-match error error message and then push fields would need the special handling for each and then It just spirals and has no end, and you have handled one limited set of conditions. The error handler handles everything in one clean, generic way with as much flexibility for processing as you could ever need. For those of you looking for handling within filters, check out the documentation around this feature, I think you will find it can do what you need. For those needing it on the client side, this feature is not present within active links at this time. I personally wish it was, but it is not. Doug Mueller From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Kemes, Lisa A DLA CTR INFORMATION OPERATIONS Sent: Tuesday, October 08, 2013 7:59 AM To: arslist@ARSLIST.ORG Subject: Display No Match Error ** I checked the BMC Communities (under BMC Remedy AR System) to see if anything matched my idea and I couldn't find anything. I'd like to make another drop down for set and field actions to compliment the Display No Match Error. I'd like to have the ability to create my own error. I know I can do this on my own, but I'd have to create a temp field, populate it, check it, if empty, create my own error. Why can't I do this straight from the Set or Push fields action of an Active Link? It's already doing the work for me, but instead I have to create 3 or more active links (or actions) to create my own error in my own words (instead of the cryptic out of the box
Re: Display No Match Error
Hello, if you can export workflow definitions to XML (feature available since ARS 5.0), look for the following string: noMatchOptionerror/noMatchOption I hope this helps. Carlos Ungil On 3/8/07, Naveen Kaushik [EMAIL PROTECTED] wrote: ** Hi List, Is there any way to find out all the filters which have Display 'No Match' Error as Set Field If: action when No Request Match. I tried to find out a specific pattern for the same from 1. filter_set table 2. .Def file of the filter But wasn't able to get some concrete result. Please suggest. Thanks Naveen Kaushik DISCLAIMER: --- The contents of this e-mail and any attachment(s) are confidential and intended for the named recipient(s) only. It shall not attach any liability on the originator or HCL or its affiliates. Any views or opinions presented in this email are solely those of the author and may not necessarily reflect the opinions of HCL or its affiliates. Any form of reproduction, dissemination, copying, disclosure, modification, distribution and / or publication of this message without the prior written consent of the author of this e-mail is strictly prohibited. If you have received this email in error please delete it and notify the sender immediately. Before opening any mail and attachments please check them for viruses and defect. --- __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: 'Display No Match Error'
Hi Naveen, RRR has a free tool called rrrDefSearch that may be able to help you. The following search may find what you are looking for: rrrDefSearch -s test.def -m set-field\s*:\s0\\.*\\1\\\d\\\s*$ The problem with the pattern is that it will also find CURRENT TRANSACTION operations. The following tries to eliminate that. rrrDefSearch -s test.def -m set-field\s*:[EMAIL PROTECTED]@].*\\1\\\d\\\s*$ Anfortunately this may also remove any set-fields that is to big to fit into a single row in the def-file. Maybe the following will do the trick: rrrDefSearch -s test.def -m set-field\s*:[EMAIL PROTECTED]@].*\\1\\\d\\\s*$ -m set-field\s*:\s0\\(?!.*@).*\\1\\\d\\\s*$ This could potentially match a couple of multi-line-current-transaction-filters, and very rarely miss a no-match-error, but it should get you most of what you want... You can add the switch -t target.def to create a new def-file including only the matched rows. Download of rrrDefSearch is found at: https://www.rrr.se/cgi/tools/main#rrrDefSearch Best Regards - Misi, RRR AB, http://www.rrr.se/sv/ Hi List, Is there any way to find out all the filters which have Display 'No Match' Error as Set Field If: action when No Request Match. I tried to find out a specific pattern for the same from 1. filter_set table 2. .Def file of the filter But wasn't able to get some concrete result. Please suggest. Thanks Naveen Kaushik DISCLAIMER: --- The contents of this e-mail and any attachment(s) are confidential and intended for the named recipient(s) only. It shall not attach any liability on the originator or HCL or its affiliates. Any views or opinions presented in this email are solely those of the author and may not necessarily reflect the opinions of HCL or its affiliates. Any form of reproduction, dissemination, copying, disclosure, modification, distribution and / or publication of this message without the prior written consent of the author of this e-mail is strictly prohibited. If you have received this email in error please delete it and notify the sender immediately. Before opening any mail and attachments please check them for viruses and defect. --- ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Display No Match Error
Naveen, Export the objects in XML format that you want to look through (all or all directly related to a form(s)). You should be able to grep/find that information much easier from there. If you also go so far as to export a packing list, again in XML format, then you could consider creating a new packing list from the object names that you find. Building a Packing List by hand should also be a fairly easy task to do manually. -- Carey Matthew Black Remedy Skilled Professional (RSP) ARS = Action Request System(Remedy) Love, then teach Solution = People + Process + Tools Fast, Accurate, Cheap Pick two. On 3/8/07, Naveen Kaushik [EMAIL PROTECTED] wrote: ** Hi List, Is there any way to find out all the filters which have Display 'No Match' Error as Set Field If: action when No Request Match. I tried to find out a specific pattern for the same from 1. filter_set table 2. .Def file of the filter But wasn't able to get some concrete result. Please suggest. Thanks Naveen Kaushik ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Display No Match Error
Problem Resolved :-) Thanks to all for their time and suggestions! Thanks Naveen -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Carey Matthew Black Sent: Thursday, March 08, 2007 5:20 PM To: arslist@ARSLIST.ORG Subject: Re: Display No Match Error Naveen, Export the objects in XML format that you want to look through (all or all directly related to a form(s)). You should be able to grep/find that information much easier from there. If you also go so far as to export a packing list, again in XML format, then you could consider creating a new packing list from the object names that you find. Building a Packing List by hand should also be a fairly easy task to do manually. -- Carey Matthew Black Remedy Skilled Professional (RSP) ARS = Action Request System(Remedy) Love, then teach Solution = People + Process + Tools Fast, Accurate, Cheap Pick two. On 3/8/07, Naveen Kaushik [EMAIL PROTECTED] wrote: ** Hi List, Is there any way to find out all the filters which have Display 'No Match' Error as Set Field If: action when No Request Match. I tried to find out a specific pattern for the same from 1. filter_set table 2. .Def file of the filter But wasn't able to get some concrete result. Please suggest. Thanks Naveen Kaushik ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are DISCLAIMER: --- The contents of this e-mail and any attachment(s) are confidential and intended for the named recipient(s) only. It shall not attach any liability on the originator or HCL or its affiliates. Any views or opinions presented in this email are solely those of the author and may not necessarily reflect the opinions of HCL or its affiliates. Any form of reproduction, dissemination, copying, disclosure, modification, distribution and / or publication of this message without the prior written consent of the author of this e-mail is strictly prohibited. If you have received this email in error please delete it and notify the sender immediately. Before opening any mail and attachments please check them for viruses and defect. --- ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
