Re: Dynamic Updates to Help Text
Title: RE: Dynamic Updates to Help Text ** Herb, With this approach do you create an ALfor each field that triggers on Gain Focus? Then, the AL performs a Set Fields from your custom help text form? Stephen From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Herb PartlowSent: Wednesday, September 20, 2006 5:42 PMTo: arslist@ARSLIST.ORGSubject: Re: Dynamic Updates to Help Text ** ** Rick I have done this for all my clients that want help text for fields. I create a field on the form to hold the help text I create 2 buttons (help? and hide help) I created a form to hold the help text When a user clicks on Help? the help text field becomes visible As they gain focus to the fields of a form, the help text for that field is displayed. The form that hold holds the help text can have any permissions for people to add data to it. Herb -Original Message-From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Rick cookSent: Wednesday, September 20, 2006 2:14 PMTo: arslist@ARSLIST.ORGSubject: Re: Dynamic Updates to Help Text You know, it would be great if there were Remedy forms in which the Help text resided, so that a subadmin could use the UT to update it. Hmmm...sounds like a nice spare time project... Rick From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of McKenzie, James J C-E LCMC HQISEC/L3Sent: Wednesday, September 20, 2006 2:07 PMTo: arslist@ARSLIST.ORGSubject: Re: Dynamic Updates to Help Text ** Stephen: Sub-admins? James McKenzie -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Heider, Stephen Sent: Wednesday, September 20, 2006 1:31 PM To: arslist@ARSLIST.ORG Subject: Dynamic Updates to Help Text List, I think I already know the answer to this, but just in case... The text in the Help Text tab in the Field Properties of a field is displayed when a user clicks the Arrow+Question Mark button in the WUT toolbar and then clicks on top of a field. Is there any other way of changing this text outside of the Remedy Administrator Tool? I know I could write something that would directly update the SQL table that holds the help text for the fields on the various forms, and then create a screen whereby authorized users could change the help text as needed. I want to give certain users the ability to change this instead of me having to update the text whenever they need to change a word or add a comma, etc. Any other approaches? Thanks. ARS 6.3, 7.0 Stephen ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org __20060125___This posting was submitted with HTML in it_20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___
Re: Dynamic Updates to Help Text
Simply create View Form: 1. Table name: arschema Key Field Name: schemaid Fields: name, helpText, ... 2. Table name: field Key Field Name: fieldId Fields: fieldName, schemaId, helpText, ... 3. Put them on Console as Tables... Regards, example on: http://winbeing.bravehost.com/ Regards, ii ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org
Re: Dynamic Updates to Help Text
Title: RE: Dynamic Updates to Help Text ** Dave, I have not implemented server localization before - allinstallations have been in English. Are there any side effects to implementing - are there any other changes that need to be implemented to accommodate? Any gotchas? Thanks. Stephen From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of David SandersSent: Thursday, September 21, 2006 8:28 AMTo: arslist@ARSLIST.ORGSubject: Re: Dynamic Updates to Help Text ** Hi Perhaps I didnt explain my post on this well enough: You could try using the artext program to extract the field help text, amend it and import into the AR System Message Catalog. I think you would then need to turn on localization on the server for this to work. This is a fully supported way of modifying the field help text. It does not require any extra workflow. It does not require unsupported direct SQL updates to the data dictionary tables. Use the artext program in your server install directory to extract the current help text. Import it into the Message Catalog form with the locale set for your server (en), then you (or anyone you give permission to) can update the data there to your hearts content. To use the Message Catalog, you need to check the Localize Server option on the Advanced tab of Server Properties. This process is designed to allow you to provide multiple language versions of the help text and other messages, but there is nothing to stop you just using it to control and amend the messages in your primary language. HTH David Sanders Remedy Solution Architect Enterprise Service Suite @ Work == ARS List Award Winner 2005 Best 3rd party Remedy Application tel +44 1494 468980 mobile +44 7710 377761 email [EMAIL PROTECTED] web http://www.westoverconsulting.co.uk From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Heider, StephenSent: Thursday, September 21, 2006 1:03 PMTo: arslist@ARSLIST.ORGSubject: Re: Dynamic Updates to Help Text Herb, With this approach do you create an ALfor each field that triggers on Gain Focus? Then, the AL performs a Set Fields from your custom help text form? Stephen From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Herb PartlowSent: Wednesday, September 20, 2006 5:42 PMTo: arslist@ARSLIST.ORGSubject: Re: Dynamic Updates to Help Text ** ** Rick I have done this for all my clients that want help text for fields. I create a field on the form to hold the help text I create 2 buttons (help? and hide help) I created a form to hold the help text When a user clicks on Help? the help text field becomes visible As they gain focus to the fields of a form, the help text for that field is displayed. The form that hold holds the help text can have any permissions for people to add data to it. Herb -Original Message-From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Rick cookSent: Wednesday, September 20, 2006 2:14 PMTo: arslist@ARSLIST.ORGSubject: Re: Dynamic Updates to Help Text You know, it would be great if there were Remedy forms in which the Help text resided, so that a subadmin could use the UT to update it. Hmmm...sounds like a nice spare time project... Rick From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of McKenzie, James J C-E LCMC HQISEC/L3Sent: Wednesday, September 20, 2006 2:07 PMTo: arslist@ARSLIST.ORGSubject: Re: Dynamic Updates to Help Text ** Stephen: Sub-admins? James McKenzie -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Heider, Stephen Sent: Wednesday, September 20, 2006 1:31 PM To: arslist@ARSLIST.ORG Subject: Dynamic Updates to Help Text List, I think I already know the answer to this, but just in case... The text in the Help Text tab in the Field Properties of a field is displayed when a user clicks the Arrow+Question Mark button in the WUT toolbar and then clicks on top of a field. Is there any other way of changing this text outside of the Remedy Administrator Tool? I know I could write something that would directly update the SQL table that holds the help text for the fields on the various forms, and then create a screen whereby authorized users could change the help text as needed. I want to give certain users the ability to change this instead of me having to update the text whenever they need to change a word or add a comma, etc. Any other approaches? Thanks. ARS 6.3, 7.0 Stephen ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org __20060125___This posting was submitted with HTML in it___ __20060125___This
Re: Dynamic Updates to Help Text
Title: RE: Dynamic Updates to Help Text ** ** Stephen Yes. Doing this for custom builds is not a big deal. Trying to do this on say an ITSM app would be a very time consuming. Herb -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Heider, Stephen Sent: Thursday, September 21, 2006 5:03 AM To: arslist@ARSLIST.ORG Subject: Re: Dynamic Updates to Help Text Herb, With this approach do you create an ALfor each field that triggers on Gain Focus? Then, the AL performs a Set Fields from your custom help text form? Stephen From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Herb Partlow Sent: Wednesday, September 20, 2006 5:42 PM To: arslist@ARSLIST.ORG Subject: Re: Dynamic Updates to Help Text ** ** Rick I have done this for all my clients that want help text for fields. I create a field on the form to hold the help text I create 2 buttons (help? and hide help) I created a form to hold the help text When a user clicks on Help? the help text field becomes visible As they gain focus to the fields of a form, the help text for that field is displayed. The form that hold holds the help text can have any permissions for people to add data to it. Herb -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Rick cook Sent: Wednesday, September 20, 2006 2:14 PM To: arslist@ARSLIST.ORG Subject: Re: Dynamic Updates to Help Text You know, it would be great if there were Remedy forms in which the Help text resided, so that a subadmin could use the UT to update it. Hmmm...sounds like a nice spare time project... Rick From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of McKenzie, James J C-E LCMC HQISEC/L3 Sent: Wednesday, September 20, 2006 2:07 PM To: arslist@ARSLIST.ORG Subject: Re: Dynamic Updates to Help Text ** Stephen: Sub-admins? James McKenzie -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Heider, Stephen Sent: Wednesday, September 20, 2006 1:31 PM To: arslist@ARSLIST.ORG Subject: Dynamic Updates to Help Text List, I think I already know the answer to this, but just in case... The text in the Help Text tab in the Field Properties of a field is displayed when a user clicks the Arrow+Question Mark button in the WUT toolbar and then clicks on top of a field. Is there any other way of changing this text outside of the Remedy Administrator Tool? I know I could write something that would directly update the SQL table that holds the help text for the fields on the various forms, and then create a screen whereby authorized users could change the help text as needed. I want to give certain users the ability to change this instead of me having to update the text whenever they need to change a word or add a comma, etc. Any other approaches? Thanks. ARS 6.3, 7.0 Stephen ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org __20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___
Re: Dynamic Updates to Help Text - resend
Title: RE: Dynamic Updates to Help Text ** From: David Sanders [mailto:[EMAIL PROTECTED] Sent: Thursday, September 21, 2006 2:13 PM To: 'arslist@ARSLIST.ORG' Subject: RE: Dynamic Updates to Help Text Hi Stephen No gotchas as far as I know. One other thing that I forgot to mention in the User tool you also need to have the locale set I think ToolsOptionsLocale, or set it through the User Preferences form. Regards David Sanders Remedy Solution Architect Enterprise Service Suite @ Work == ARS List Award Winner 2005 Best 3rd party Remedy Application tel +44 1494 468980 mobile +44 7710 377761 email [EMAIL PROTECTED] web http://www.westoverconsulting.co.uk From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Heider, Stephen Sent: Thursday, September 21, 2006 1:52 PM To: arslist@ARSLIST.ORG Subject: Re: Dynamic Updates to Help Text Dave, I have not implemented server localization before - allinstallations have been in English. Are there any side effects to implementing - are there any other changes that need to be implemented to accommodate? Any gotchas? Thanks. Stephen From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of David Sanders Sent: Thursday, September 21, 2006 8:28 AM To: arslist@ARSLIST.ORG Subject: Re: Dynamic Updates to Help Text ** Hi Perhaps I didnt explain my post on this well enough: You could try using the artext program to extract the field help text, amend it and import into the AR System Message Catalog. I think you would then need to turn on localization on the server for this to work. This is a fully supported way of modifying the field help text. It does not require any extra workflow. It does not require unsupported direct SQL updates to the data dictionary tables. Use the artext program in your server install directory to extract the current help text. Import it into the Message Catalog form with the locale set for your server (en), then you (or anyone you give permission to) can update the data there to your hearts content. To use the Message Catalog, you need to check the Localize Server option on the Advanced tab of Server Properties. This process is designed to allow you to provide multiple language versions of the help text and other messages, but there is nothing to stop you just using it to control and amend the messages in your primary language. HTH David Sanders Remedy Solution Architect Enterprise Service Suite @ Work == ARS List Award Winner 2005 Best 3rd party Remedy Application tel +44 1494 468980 mobile +44 7710 377761 email [EMAIL PROTECTED] web http://www.westoverconsulting.co.uk __20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___
Re: Dynamic Updates to Help Text
Title: RE: Dynamic Updates to Help Text ** You know, it would be great if there were Remedy forms in which the Help text resided, so that a subadmin could use the UT to update it. Hmmm...sounds like a nice spare time project... Rick From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of McKenzie, James J C-E LCMC HQISEC/L3Sent: Wednesday, September 20, 2006 2:07 PMTo: arslist@ARSLIST.ORGSubject: Re: Dynamic Updates to Help Text ** Stephen: Sub-admins? James McKenzie -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Heider, Stephen Sent: Wednesday, September 20, 2006 1:31 PM To: arslist@ARSLIST.ORG Subject: Dynamic Updates to Help Text List, I think I already know the answer to this, but just in case... The text in the Help Text tab in the Field Properties of a field is displayed when a user clicks the Arrow+Question Mark button in the WUT toolbar and then clicks on top of a field. Is there any other way of changing this text outside of the Remedy Administrator Tool? I know I could write something that would directly update the SQL table that holds the help text for the fields on the various forms, and then create a screen whereby authorized users could change the help text as needed. I want to give certain users the ability to change this instead of me having to update the text whenever they need to change a word or add a comma, etc. Any other approaches? Thanks. ARS 6.3, 7.0 Stephen ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org __20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___
Re: Dynamic Updates to Help Text
Title: RE: Dynamic Updates to Help Text ** Hi Stephen You could try using the artext program to extract the field help text, amend it and import into the AR System Message Catalog. I think you would then need to turn on localization on the server for this to work. HTH David Sanders Remedy Solution Architect Enterprise Service Suite @ Work == ARS List Award Winner 2005 Best 3rd party Remedy Application tel +44 1494 468980 mobile +44 7710 377761 email [EMAIL PROTECTED] web http://www.westoverconsulting.co.uk From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Heider, Stephen Sent: Wednesday, September 20, 2006 10:09 PM To: arslist@ARSLIST.ORG Subject: Re: Dynamic Updates to Help Text James, I am the Admin and Sub-Admin :) Stephen From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of McKenzie, James J C-E LCMC HQISEC/L3 Sent: Wednesday, September 20, 2006 5:07 PM To: arslist@ARSLIST.ORG Subject: Re: Dynamic Updates to Help Text ** Stephen: Sub-admins? James McKenzie -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Heider, Stephen Sent: Wednesday, September 20, 2006 1:31 PM To: arslist@ARSLIST.ORG Subject: Dynamic Updates to Help Text List, I think I already know the answer to this, but just in case... The text in the Help Text tab in the Field Properties of a field is displayed when a user clicks the Arrow+Question Mark button in the WUT toolbar and then clicks on top of a field. Is there any other way of changing this text outside of the Remedy Administrator Tool? I know I could write something that would directly update the SQL table that holds the help text for the fields on the various forms, and then create a screen whereby authorized users could change the help text as needed. I want to give certain users the ability to change this instead of me having to update the text whenever they need to change a word or add a comma, etc. Any other approaches? Thanks. ARS 6.3, 7.0 Stephen ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org __20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___
Re: Dynamic Updates to Help Text
Title: RE: Dynamic Updates to Help Text ** Stephen: For those who want to change the Help Text. Of course, you could create the second form with the an SQL pull for field names and the help text that goes with them and let them change it that way with an SQL update that would put the new Help Text in the proper field and an update to the field's change history. It may be easier to do this way. James Mckenzie From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Heider, StephenSent: Wednesday, September 20, 2006 2:09 PMTo: arslist@ARSLIST.ORGSubject: Re: Dynamic Updates to Help Text ** James, I am the Admin and Sub-Admin :) Stephen From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of McKenzie, James J C-E LCMC HQISEC/L3Sent: Wednesday, September 20, 2006 5:07 PMTo: arslist@ARSLIST.ORGSubject: Re: Dynamic Updates to Help Text ** Stephen: Sub-admins? James McKenzie -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Heider, Stephen Sent: Wednesday, September 20, 2006 1:31 PM To: arslist@ARSLIST.ORG Subject: Dynamic Updates to Help Text List, I think I already know the answer to this, but just in case... The text in the Help Text tab in the Field Properties of a field is displayed when a user clicks the Arrow+Question Mark button in the WUT toolbar and then clicks on top of a field. Is there any other way of changing this text outside of the Remedy Administrator Tool? I know I could write something that would directly update the SQL table that holds the help text for the fields on the various forms, and then create a screen whereby authorized users could change the help text as needed. I want to give certain users the ability to change this instead of me having to update the text whenever they need to change a word or add a comma, etc. Any other approaches? Thanks. ARS 6.3, 7.0 Stephen ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org __20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___
Re: Dynamic Updates to Help Text
Title: RE: Dynamic Updates to Help Text ** Rick: U da man! This is a great idea and goes along with what I just suggested to Stephan. This way you can give a higher level/alternate level of access to those who need to change the Help Text without giving away the farm of sub-administration. James McKenzie From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Rick cookSent: Wednesday, September 20, 2006 2:14 PMTo: arslist@ARSLIST.ORGSubject: Re: Dynamic Updates to Help Text ** You know, it would be great if there were Remedy forms in which the Help text resided, so that a subadmin could use the UT to update it. Hmmm...sounds like a nice spare time project... Rick From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of McKenzie, James J C-E LCMC HQISEC/L3Sent: Wednesday, September 20, 2006 2:07 PMTo: arslist@ARSLIST.ORGSubject: Re: Dynamic Updates to Help Text ** Stephen: Sub-admins? James McKenzie -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Heider, Stephen Sent: Wednesday, September 20, 2006 1:31 PM To: arslist@ARSLIST.ORG Subject: Dynamic Updates to Help Text List, I think I already know the answer to this, but just in case... The text in the Help Text tab in the Field Properties of a field is displayed when a user clicks the Arrow+Question Mark button in the WUT toolbar and then clicks on top of a field. Is there any other way of changing this text outside of the Remedy Administrator Tool? I know I could write something that would directly update the SQL table that holds the help text for the fields on the various forms, and then create a screen whereby authorized users could change the help text as needed. I want to give certain users the ability to change this instead of me having to update the text whenever they need to change a word or add a comma, etc. Any other approaches? Thanks. ARS 6.3, 7.0 Stephen ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org __20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___
Re: Dynamic Updates to Help Text
Title: RE: Dynamic Updates to Help Text ** ** Rick I have done this for all my clients that want help text for fields. I create a field on the form to hold the help text I create 2 buttons (help? and hide help) I created a form to hold the help text When a user clicks on Help? the help text field becomes visible As they gain focus to the fields of a form, the help text for that field is displayed. The form that hold holds the help text can have any permissions for people to add data to it. Herb -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Rick cook Sent: Wednesday, September 20, 2006 2:14 PM To: arslist@ARSLIST.ORG Subject: Re: Dynamic Updates to Help Text You know, it would be great if there were Remedy forms in which the Help text resided, so that a subadmin could use the UT to update it. Hmmm...sounds like a nice spare time project... Rick From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of McKenzie, James J C-E LCMC HQISEC/L3 Sent: Wednesday, September 20, 2006 2:07 PM To: arslist@ARSLIST.ORG Subject: Re: Dynamic Updates to Help Text ** Stephen: Sub-admins? James McKenzie -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Heider, Stephen Sent: Wednesday, September 20, 2006 1:31 PM To: arslist@ARSLIST.ORG Subject: Dynamic Updates to Help Text List, I think I already know the answer to this, but just in case... The text in the Help Text tab in the Field Properties of a field is displayed when a user clicks the Arrow+Question Mark button in the WUT toolbar and then clicks on top of a field. Is there any other way of changing this text outside of the Remedy Administrator Tool? I know I could write something that would directly update the SQL table that holds the help text for the fields on the various forms, and then create a screen whereby authorized users could change the help text as needed. I want to give certain users the ability to change this instead of me having to update the text whenever they need to change a word or add a comma, etc. Any other approaches? Thanks. ARS 6.3, 7.0 Stephen ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org __20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___
