Re: Email engine refuses to send messages it thinks are spam
The error message you are seeing is coming from your mail server, not Remedy. You need to check with your mail administrators what the definition of spam is to determine why it thinks messages from ARS are being treated as such. Mark -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of David Durling Sent: 09 September 2010 14:59 To: arslist@ARSLIST.ORG Subject: Email engine refuses to send messages it thinks are spam We have issues with Remedy refusing to sent outbound email due to its spam content. The problem is that this error also affects legitimate notices about tickets whose field data sometimes includes spam information. This can cause a group to not be notified about a case assigned to them. A severe error, message number 0 is logged, with text that begins: 554 5.7.1 Message refused because it is spam Is there a way to disable or control this specific error check? I don't see any options to do so for the emaildaemon.properties file for either ARS 6.0 or 7.5. It would be especially great if it could be set to check only the headers (like the To: address), but not the message body. This occurs on both AR System 6.00.01 patch 1351 Email Engine 6.00.01 patch 1539 Solaris/Oracle as well as ARS 7.5.00 patch 006 Email Engine 7.5.00 patch 006 Solaris/Oracle Thanks, David Durling Enterprise Information Technology Services University of Georgia ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Re: Email engine refuses to send messages it thinks are spam
That message is not from Remedy. It is from the email server you are sending your emails to (i.e. Exchange, GroupWise, ...). Check with the Email server administrators on their rules. Fred -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of David Durling Sent: Thursday, September 09, 2010 8:59 AM To: arslist@ARSLIST.ORG Subject: Email engine refuses to send messages it thinks are spam We have issues with Remedy refusing to sent outbound email due to its spam content. The problem is that this error also affects legitimate notices about tickets whose field data sometimes includes spam information. This can cause a group to not be notified about a case assigned to them. A severe error, message number 0 is logged, with text that begins: 554 5.7.1 Message refused because it is spam Is there a way to disable or control this specific error check? I don't see any options to do so for the emaildaemon.properties file for either ARS 6.0 or 7.5. It would be especially great if it could be set to check only the headers (like the To: address), but not the message body. This occurs on both AR System 6.00.01 patch 1351 Email Engine 6.00.01 patch 1539 Solaris/Oracle as well as ARS 7.5.00 patch 006 Email Engine 7.5.00 patch 006 Solaris/Oracle Thanks, David Durling Enterprise Information Technology Services University of Georgia ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Re: Email engine refuses to send messages it thinks are spam
Thanks all, I must have been mistaken, then! (Plus a BMC person responded separately, suggesting it must be outside ARS.) A little difficult for me to test since I don't think I can personally use the same outgoing mail server our Remedy server uses, but it must be spam flagging on our mail system. David -Original Message- From: Action Request System discussion list(ARSList) We have issues with Remedy refusing to sent outbound email due to its spam content. The problem is that this error also affects legitimate notices about tickets whose field data sometimes includes spam information. This can cause a group to not be notified about a case assigned to them. -- David Durling University of Georgia ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Re: Email engine refuses to send messages it thinks are spam
You can go to the email message form and (as a test) maybe create an outgoing message to your email address that has a subject and body that you should go through. Possibly a subject line you've received before with a body that just says 'test'. I would stay away from any links or attachments in a test - just a real basic msg. On Thu, 9 Sep 2010 11:00:20 -0400, David Durling durl...@uga.edu wrote: Thanks all, I must have been mistaken, then! (Plus a BMC person responded separately, suggesting it must be outside ARS.) A little difficult for me to test since I don't think I can personally use the same outgoing mail server our Remedy server uses, but it must be spam flagging on our mail system. David -Original Message- From: Action Request System discussion list(ARSList) We have issues with Remedy refusing to sent outbound email due to its spam content. The problem is that this error also affects legitimate notices about tickets whose field data sometimes includes spam information. This can cause a group to not be notified about a case assigned to them. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Re: Email engine refuses to send messages it thinks are spam
In the error message does it give any clue about what email server the error came from? -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of David Durling Sent: Thursday, September 09, 2010 10:00 AM To: arslist@ARSLIST.ORG Subject: Re: Email engine refuses to send messages it thinks are spam Thanks all, I must have been mistaken, then! (Plus a BMC person responded separately, suggesting it must be outside ARS.) A little difficult for me to test since I don't think I can personally use the same outgoing mail server our Remedy server uses, but it must be spam flagging on our mail system. David -Original Message- From: Action Request System discussion list(ARSList) We have issues with Remedy refusing to sent outbound email due to its spam content. The problem is that this error also affects legitimate notices about tickets whose field data sometimes includes spam information. This can cause a group to not be notified about a case assigned to them. -- David Durling University of Georgia ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Re: Email engine refuses to send messages it thinks are spam
Dont bother testing, Talk to the Email server administrator first, not only can it be content,keyword based, but it can also be how many addresses are on the TO field or CC field. Or it can be how many emails are sent / second from your system. On Sep 9, 10:21 am, Grooms, Frederick W frederick.w.gro...@xo.com wrote: In the error message does it give any clue about what email server the error came from? -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of David Durling Sent: Thursday, September 09, 2010 10:00 AM To: arsl...@arslist.org Subject: Re: Email engine refuses to send messages it thinks are spam Thanks all, I must have been mistaken, then! (Plus a BMC person responded separately, suggesting it must be outside ARS.) A little difficult for me to test since I don't think I can personally use the same outgoing mail server our Remedy server uses, but it must be spam flagging on our mail system. David -Original Message- From: Action Request System discussion list(ARSList) We have issues with Remedy refusing to sent outbound email due to its spam content. The problem is that this error also affects legitimate notices about tickets whose field data sometimes includes spam information. This can cause a group to not be notified about a case assigned to them. -- David Durling University of Georgia ___ UNSUBSCRIBE or access ARSlist Archives atwww.arslist.org attend wwrug10www.wwrug.comARSlist: Where the Answers Are- Hide quoted text - - Show quoted text - ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Re: Email engine refuses to send messages it thinks are spam
Thanks for the other responses. To answer the questions: There's no clearly identifiable server in the Error Log records - the Generated By field says Mail Box. Though there is perhaps a clue that it's the mail server, which I'll pass on to our mail admins. The messages I care about are apparently filtered on the message body. I have been manually altering them to strip out the spam data (say, a complaint about spam that lists the spam within it), and then I'm able to successfully send the messages. But I'll talk to my email admins when they have time. Thanks all, David -Original Message- From: Action Request System discussion list(ARSList) We have issues with Remedy refusing to sent outbound email due to its spam content. The problem is that this error also affects legitimate notices about tickets whose field data sometimes includes spam information. This can cause a group to not be notified about a case assigned to them. -- David Durling University of Georgia ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
