Re: Group Problem
On Tue, 2007-04-17 at 08:11 -0400, Axton wrote: If the group is in the Group form, the server probably just needs to rebuild the group cache. Wait 15 minutes after creating the group and try again. There are 2 parts to adding a group in HD 4 - SHR:Assignment (straight data) and the Group form (special form with server side cache). The menu on populate group config step uses the straight data, but when it updates the user record, it cross-references the group cache. Axton Grams I tried another new group yesterday and it also did not work. I just checked group_cache through SQL and the new groups are NOT cached. Any suggestions or thoughts? Is there a way to force the server to re-cache the group information? Thanks, James ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Group Problem
You can always use arcache to re-cache your groups. How ever is sound like you may have larger issue. HTH, Roger A. Nall Manager, OSSNMS Remedy T-Mobile USA Desk: 813-348-2556(New) Cell: 973-652-6723 FAX: 813-348-2565 sf49fanv AIM IM RogerNall Yahoo IM -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of James Pifer Sent: Wednesday, April 18, 2007 8:35 AM To: arslist@ARSLIST.ORG Subject: Re: Group Problem On Tue, 2007-04-17 at 08:11 -0400, Axton wrote: If the group is in the Group form, the server probably just needs to rebuild the group cache. Wait 15 minutes after creating the group and try again. There are 2 parts to adding a group in HD 4 - SHR:Assignment (straight data) and the Group form (special form with server side cache). The menu on populate group config step uses the straight data, but when it updates the user record, it cross-references the group cache. Axton Grams I tried another new group yesterday and it also did not work. I just checked group_cache through SQL and the new groups are NOT cached. Any suggestions or thoughts? Is there a way to force the server to re-cache the group information? Thanks, James ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Group Problem
arreload see p319 in the 6.3 config guide. This will dump and reload the cache from the group/user forms. Axton Grams On 4/18/07, James Pifer [EMAIL PROTECTED] wrote: On Tue, 2007-04-17 at 08:11 -0400, Axton wrote: If the group is in the Group form, the server probably just needs to rebuild the group cache. Wait 15 minutes after creating the group and try again. There are 2 parts to adding a group in HD 4 - SHR:Assignment (straight data) and the Group form (special form with server side cache). The menu on populate group config step uses the straight data, but when it updates the user record, it cross-references the group cache. Axton Grams I tried another new group yesterday and it also did not work. I just checked group_cache through SQL and the new groups are NOT cached. Any suggestions or thoughts? Is there a way to force the server to re-cache the group information? Thanks, James ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Group Problem
Things to remember before running arreload - Set the Max Entries Returned by GetList to 0 (or higher than your user count). Located in the Admin Tool - File - Server Information - Configuration tab. - Set the Allow arcache and arreload option to checked. Located in the Admin Tool - File - Server Information - Advanced tab. Fred -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Axton Sent: Wednesday, April 18, 2007 8:14 AM To: arslist@ARSLIST.ORG Subject: Re: Group Problem arreload see p319 in the 6.3 config guide. This will dump and reload the cache from the group/user forms. Axton Grams On 4/18/07, James Pifer [EMAIL PROTECTED] wrote: On Tue, 2007-04-17 at 08:11 -0400, Axton wrote: If the group is in the Group form, the server probably just needs to rebuild the group cache. Wait 15 minutes after creating the group and try again. There are 2 parts to adding a group in HD 4 - SHR:Assignment (straight data) and the Group form (special form with server side cache). The menu on populate group config step uses the straight data, but when it updates the user record, it cross-references the group cache. Axton Grams I tried another new group yesterday and it also did not work. I just checked group_cache through SQL and the new groups are NOT cached. Any suggestions or thoughts? Is there a way to force the server to re-cache the group information? Thanks, James __ _ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Group Problem
If the group is in the Group form, the server probably just needs to rebuild the group cache. Wait 15 minutes after creating the group and try again. There are 2 parts to adding a group in HD 4 - SHR:Assignment (straight data) and the Group form (special form with server side cache). The menu on populate group config step uses the straight data, but when it updates the user record, it cross-references the group cache. Axton Grams On 4/17/07, James Pifer [EMAIL PROTECTED] wrote: We're running ARS 6.3/Helpdesk 4.0.3. I'm trying to add a group and having a weird problem. I go through Configuration Manager and add the group and as far as I can tell it adds fine. If I then go to Group Population I can select the new group, but when I click the Add Person... button I get an error like: Please select the group to which you want to add a person. (ARERR 5781000) The preceding message occurred during the execution of active link SHRCFG:MGP-AddPerson02 -- action 1. (ARNOTE 1101) I can even select the group from the Helpdesk form. So it seems that the group was partially created. Not sure where I should look for the problem. Any suggestions? Thanks, James ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Group Problem
On Tue, 2007-04-17 at 08:11 -0400, Axton wrote: If the group is in the Group form, the server probably just needs to rebuild the group cache. Wait 15 minutes after creating the group and try again. There are 2 parts to adding a group in HD 4 - SHR:Assignment (straight data) and the Group form (special form with server side cache). The menu on populate group config step uses the straight data, but when it updates the user record, it cross-references the group cache. Axton Grams Yeah, I thought about the group cache, but I created the group yesterday. Thanks, James ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
