Re: How can we display date feilds in emails in local time.
All, Thanks for your feedback. I will be reviewing these with the team and will keep you posted with what I move forward with. We may just go with the simple label solution. Thanks again, .ron On Thu, May 26, 2011 at 12:14 PM, Brian Bishop brian.bis...@goldstag.demon.co.uk wrote: ** Hi Ron, This has been an issue right from the beginning and the best way to solve it is as Andrew suggested. However if this is not acceptable you could do the following. Copy the date/time into a character field before it is saved to the server and then the server won’t touch it and put that into your email instead. *Brian Bishop* * * *From:* Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] *On Behalf Of *Ron Tavares *Sent:* 26 May 2011 16:06 *To:* arslist@ARSLIST.ORG *Subject:* How can we display date feilds in emails in local time. ** Good Morning, When recipients receive email notifications with date fields on them, (example Change Request start time), the time is displayed in the email server time rather than the user's local time. I guess this makes sense since the email server has no way of knowing what time zone the recipients are in. Nevertheless, looks like BMC has a bug for this, (SW00257640). I'm sure many of you have come across this complaint before. Is there a clever way of dealing with this? ARS 7.1 Windows OS Thanks, .ron _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ -- avast! Antivirus http://www.avast.com/: Outbound message clean. Virus Database (VPS): 26/05/2011 Tested on: 26/05/2011 17:14:55 avast! - copyright (c) 1988-2011 AVAST Software. _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: How can we display date feilds in emails in local time.
At the very least, if BMC or ARlisters don't have another solution for you - I would add the timezone identifier after the date field in the email template so they know. e.g. #Create Date# CT Regards, Andrew Goodall Software Engineer 2 | Development Services | jcpenney . www.jcp.com http://www.jcp.com/ From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Ron Tavares Sent: Thursday, May 26, 2011 10:06 AM To: arslist@ARSLIST.ORG Subject: How can we display date feilds in emails in local time. ** Good Morning, When recipients receive email notifications with date fields on them, (example Change Request start time), the time is displayed in the email server time rather than the user's local time. I guess this makes sense since the email server has no way of knowing what time zone the recipients are in. Nevertheless, looks like BMC has a bug for this, (SW00257640). I'm sure many of you have come across this complaint before. Is there a clever way of dealing with this? ARS 7.1 Windows OS Thanks, .ron _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ /prefont face=monospacesize=-3brThe information transmitted is intended only for the person or entity to which it is addressed and brmay contain confidential and/or privileged material. If the reader of this message is not the intendedbrrecipient, you are hereby notified that your access is unauthorized, and any review, dissemination,brdistribution or copying of this message including any attachments is strictly prohibited. If you are notbrthe intended recipient, please contact the sender and delete the material from any computer.brpre ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: How can we display date feilds in emails in local time.
Thanks Andrew, That is the current plan that is on the table. But some users are not happy with it. On Thu, May 26, 2011 at 11:12 AM, Andrew C Goodall ago...@jcpenney.comwrote: ** At the very least, if BMC or ARlisters don’t have another solution for you - I would add the timezone identifier after the date field in the email template so they know. e.g. #Create Date# CT Regards, *Andrew Goodall* Software Engineer 2 | Development Services | jcpenney . www.jcp.com http://www.jcp.com/ -- *From:* Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] *On Behalf Of *Ron Tavares *Sent:* Thursday, May 26, 2011 10:06 AM *To:* arslist@ARSLIST.ORG *Subject:* How can we display date feilds in emails in local time. ** Good Morning, When recipients receive email notifications with date fields on them, (example Change Request start time), the time is displayed in the email server time rather than the user's local time. I guess this makes sense since the email server has no way of knowing what time zone the recipients are in. Nevertheless, looks like BMC has a bug for this, (SW00257640). I'm sure many of you have come across this complaint before. Is there a clever way of dealing with this? ARS 7.1 Windows OS Thanks, .ron _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ The information transmitted is intended only for the person or entity to which it is addressed and may contain confidential and/or privileged material. If the reader of this message is not the intended recipient, you are hereby notified that your access is unauthorized, and any review, dissemination, distribution or copying of this message including any attachments is strictly prohibited. If you are not the intended recipient, please contact the sender and delete the material from any computer. _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: How can we display date feilds in emails in local time.
If you're going to do a customization, and don't mind more effort, you could do a lookup on CTM:People to look for the site of the person to be emailed (I assume you would have their People ID, or at minimum you could match based on email address), which then you can match their location to the SIT:Site form which has a Time Zone field that would help you make that calculation (if you have populated that field.) Then you would have to customize your emails to show this new localized Scheduled Start Date, etc. to be sent instead of the real Scheduled Start Date. Of course, this doesn't solve everything. You could have people who travel, so their location's time zone will be wrong often. You also have to worry about daylight savings time, as different areas use it at different times, and you'd need to be able to calculate for that if the email is sent before the change would occur. My suggestion may easily fall into the 85/15 percent rule where you solve the problem for 85% of the people, but you'd have to figure out if the 15% that you make it worse for would cause too much impact to the business. Personally I like Andrew's suggestion, and if necessary you can tell the users that it is a temporary fix while you figure out all the rules that you would have to build into workflow to do a suggestion like mine. Thanks, Shawn Pierson Remedy Developer | Southern Union From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Ron Tavares Sent: Thursday, May 26, 2011 10:06 AM To: arslist@ARSLIST.ORG Subject: How can we display date feilds in emails in local time. ** Good Morning, When recipients receive email notifications with date fields on them, (example Change Request start time), the time is displayed in the email server time rather than the user's local time. I guess this makes sense since the email server has no way of knowing what time zone the recipients are in. Nevertheless, looks like BMC has a bug for this, (SW00257640). I'm sure many of you have come across this complaint before. Is there a clever way of dealing with this? ARS 7.1 Windows OS Thanks, .ron _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ Private and confidential as detailed here: http://www.sug.com/disclaimers/default.htm#Mail . If you cannot access the link, please e-mail sender. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: How can we display date feilds in emails in local time.
Hi Ron, This has been an issue right from the beginning and the best way to solve it is as Andrew suggested. However if this is not acceptable you could do the following. Copy the date/time into a character field before it is saved to the server and then the server won't touch it and put that into your email instead. Brian Bishop From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Ron Tavares Sent: 26 May 2011 16:06 To: arslist@ARSLIST.ORG Subject: How can we display date feilds in emails in local time. ** Good Morning, When recipients receive email notifications with date fields on them, (example Change Request start time), the time is displayed in the email server time rather than the user's local time. I guess this makes sense since the email server has no way of knowing what time zone the recipients are in. Nevertheless, looks like BMC has a bug for this, (SW00257640). I'm sure many of you have come across this complaint before. Is there a clever way of dealing with this? ARS 7.1 Windows OS Thanks, .ron _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ _ avast! Antivirus http://www.avast.com : Outbound message clean. Virus Database (VPS): 26/05/2011 Tested on: 26/05/2011 17:14:55 avast! - copyright (c) 1988-2011 AVAST Software. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
