Re: How to know what hostid Remedy will generate if the server has several network cards
I had the exact same issue happen twice. Got my licenses based on host id in Admin tool, installed a few more products and CMDB with associated reboot and suddenly the (Win2003) server was using the other host id and my licenses did not work. See BMC's responses below. I ended up disabling the second NIC since this was just a sandbox but that may not be an option for a production box. Rgds, Christian H. Rom Schlumberger - Service Desk Engineering --- -Original Message- From: Remedy Support [ mailto:[EMAIL PROTECTED] mailto:[EMAIL PROTECTED] Hello Chris, I am assisting on this issue and have had this question come up before. I understand what you're asking. We know that the AR Server uses the snmp protocl to get the host id. There is a function call and algorithm as to how it finds the host id of the NIC. This involves something called the Lana Number of the NIC. Lana is short for LAN Configuration. The Windows OS assigns a lan number to each network adaptor on the system and function calls to get a MAC Address utilize this number. Here is a KB that talks a little about this from Microsoft: http://support.microsoft.com/kb/118623/en-us http://support.microsoft.com/kb/118623/en-us The problem with this KB is that it talks about using the NetBios protocol. We used to do that a long time ago and were told NetBios is old and not the best way to do it. We have used snmp to do the same thing since version 5.0. The actual logic used in contained in the code and we don't have access to that to tell you exactly how the host id is found. We do know though that we're getting the Lana number 1, which is the first valid NIC on the system. We make no other effort to detemine if this is correct, or to prompt the user that this is the NIC we're licensing off of. A common question or issue that customers ask about is that they have 2 NICs, a primary and a backup. All network traffic comes through the primary NIC yet AR Server licensing is bound to the backup NIC, is this okay? We answer yes ...the AR Server does not care if the NIC is in use or not. I has to be enabled, but thats it. We can bind off any NIC that is enabled on the server. Here is another case lets say you select the AR Server license from the Product Feature menu in the Add/Remove license window. It auto-populates the host id. The licenses are bound to a different host id on the same server. You can manually type in the other host id and it will work. Just because the function call to find and auto-populate the host id was different doesn't mean you can't license off another valid NIC on the server. The function call is just grabbing the network adaptor associated with Lana Number 1 on the OS. When validating the license key against the server, it will cycle through all valid network adaptors. Now please correct me if I'm wrong, but it sounds like what you are seeing is that AR Server and related products all used one method to get the host id, but when it came to the Incident Management product, suddenly it must have used a different method because it found a different host id, correct? It is possible that the there was a change to the server sometime between the licensing of the AR Server and the Incident Management. We remember from the old pre-5.0 licensing days that we could NOT license off any valid NIC on the server. It had to be the Lana Number `1 NIC. We had to use a Microsoft utility called Lana Config to change the LANA number the OS associated with the NICs so that the NIC we wanted the licenses bound to was Lana number 1. This change would not take affect until the server was rebooted. So its possible that a reboot of the server changed the ordering of the lana numbers associated with the NICs. Since this is a separate product I don't want to discount the possibility that the method for determining the host id with Incident Management is in fact different than the other AR System products. I will definitely look into this. I'll let you digest this information and will be prepared for questions and clarification that you may have. Kind Regards, XXX -Original Message- XXX, I have already resolved the issue by disabling one NIC and using the other. I am not asking for your help in configuring my server, but for an explanation on how AR System picks the host ID on systems with two NICs The question is: why did AR System initially use the MAC address of the first NIC and let me add all the licenses successfully and install CMDB 2.0 but when I try to install Incident Management it suddenly saw the other NIC which translates to the host ID. Rgds, chris -Original Message- From: Remedy Support [ mailto:[EMAIL PROTECTED] mailto:[EMAIL PROTECTED] Chris, Evidently one of the host id's on the NIC card is preempting the other. We don't actuall work with the NIC card issues in our support center. Please talk to your internal people regarding the NIC card and ask
Re: How to know what hostid Remedy will generate if the server has several network cards
Christian, Thanks for sharing those emails. I had to purge manually all of my license keys on the dev server when the NIC switched. They never said just change 28 in the Host ID to 29, would have been alot easier. But I thought the Host ID was somehow tied into the license key and would not have accepted that. I'm alert now to it and since we're going to end up switching out our production server to another one, I'll definitely be checking that out. Thanks, Susan On 4/23/07, Christian Rom [EMAIL PROTECTED] wrote: ** I had the exact same issue happen twice. Got my licenses based on host id in Admin tool, installed a few more products and CMDB with associated reboot and suddenly the (Win2003) server was using the other host id and my licenses did not work. See BMC's responses below. I ended up disabling the second NIC since this was just a sandbox but that may not be an option for a production box. Rgds, Christian H. Rom Schlumberger - Service Desk Engineering --- -Original Message- From: Remedy Support [*mailto:[EMAIL PROTECTED] [EMAIL PROTECTED] ] Hello Chris, I am assisting on this issue and have had this question come up before. I understand what you're asking. We know that the AR Server uses the snmp protocl to get the host id. There is a function call and algorithm as to how it finds the host id of the NIC. This involves something called the Lana Number of the NIC. Lana is short for LAN Configuration. The Windows OS assigns a lan number to each network adaptor on the system and function calls to get a MAC Address utilize this number. Here is a KB that talks a little about this from Microsoft: * http://support.microsoft.com/kb/118623/en-us*http://support.microsoft.com/kb/118623/en-us The problem with this KB is that it talks about using the NetBios protocol. We used to do that a long time ago and were told NetBios is old and not the best way to do it. We have used snmp to do the same thing since version 5.0. The actual logic used in contained in the code and we don't have access to that to tell you exactly how the host id is found. We do know though that we're getting the Lana number 1, which is the first valid NIC on the system. We make no other effort to detemine if this is correct, or to prompt the user that this is the NIC we're licensing off of. A common question or issue that customers ask about is that they have 2 NICs, a primary and a backup. All network traffic comes through the primary NIC yet AR Server licensing is bound to the backup NIC, is this okay? We answer yes ...the AR Server does not care if the NIC is in use or not. I has to be enabled, but thats it. We can bind off any NIC that is enabled on the server. Here is another case lets say you select the AR Server license from the Product Feature menu in the Add/Remove license window. It auto-populates the host id. The licenses are bound to a different host id on the same server. You can manually type in the other host id and it will work. Just because the function call to find and auto-populate the host id was different doesn't mean you can't license off another valid NIC on the server. The function call is just grabbing the network adaptor associated with Lana Number 1 on the OS. When validating the license key against the server, it will cycle through all valid network adaptors. Now please correct me if I'm wrong, but it sounds like what you are seeing is that AR Server and related products all used one method to get the host id, but when it came to the Incident Management product, suddenly it must have used a different method because it found a different host id, correct? It is possible that the there was a change to the server sometime between the licensing of the AR Server and the Incident Management. We remember from the old pre-5.0 licensing days that we could NOT license off any valid NIC on the server. It had to be the Lana Number `1 NIC. We had to use a Microsoft utility called Lana Config to change the LANA number the OS associated with the NICs so that the NIC we wanted the licenses bound to was Lana number 1. This change would not take affect until the server was rebooted. So its possible that a reboot of the server changed the ordering of the lana numbers associated with the NICs. Since this is a separate product I don't want to discount the possibility that the method for determining the host id with Incident Management is in fact different than the other AR System products. I will definitely look into this. I'll let you digest this information and will be prepared for questions and clarification that you may have. Kind Regards, XXX -Original Message- XXX, I have already resolved the issue by disabling one NIC and using the other. I am not asking for your help in configuring my server, but for an explanation on how AR System picks the host ID on systems with two NICs The question is: why did AR System initially use the MAC address of the
Re: How to know what hostid Remedy will generate if the server has several network cards
Christian, If you are replacing the existing NIC with another (ie. the old NIC MAC address will no longer be inside the server), another possible option is to manually change the MAC address of the new NIC to that of the old NIC. The license keys should work fine. If you can't remove the old NIC because it is embedded and you won't be using it you can disable it in the OS. See thread License migration from Aug 8, 2006 for addl details. Stephen From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Susan Palmer Sent: Monday, April 23, 2007 3:39 PM To: arslist@ARSLIST.ORG Subject: Re: How to know what hostid Remedy will generate if the server has several network cards ** Christian, Thanks for sharing those emails. I had to purge manually all of my license keys on the dev server when the NIC switched. They never said just change 28 in the Host ID to 29, would have been alot easier. But I thought the Host ID was somehow tied into the license key and would not have accepted that. I'm alert now to it and since we're going to end up switching out our production server to another one, I'll definitely be checking that out. Thanks, Susan On 4/23/07, Christian Rom [EMAIL PROTECTED] wrote: ** I had the exact same issue happen twice. Got my licenses based on host id in Admin tool, installed a few more products and CMDB with associated reboot and suddenly the (Win2003) server was using the other host id and my licenses did not work. See BMC's responses below. I ended up disabling the second NIC since this was just a sandbox but that may not be an option for a production box. Rgds, Christian H. Rom Schlumberger - Service Desk Engineering --- -Original Message- From: Remedy Support [ mailto:[EMAIL PROTECTED] mailto:[EMAIL PROTECTED] ] Hello Chris, I am assisting on this issue and have had this question come up before. I understand what you're asking. We know that the AR Server uses the snmp protocl to get the host id. There is a function call and algorithm as to how it finds the host id of the NIC. This involves something called the Lana Number of the NIC. Lana is short for LAN Configuration. The Windows OS assigns a lan number to each network adaptor on the system and function calls to get a MAC Address utilize this number. Here is a KB that talks a little about this from Microsoft: http://support.microsoft.com/kb/118623/en-us http://support.microsoft.com/kb/118623/en-us The problem with this KB is that it talks about using the NetBios protocol. We used to do that a long time ago and were told NetBios is old and not the best way to do it. We have used snmp to do the same thing since version 5.0. The actual logic used in contained in the code and we don't have access to that to tell you exactly how the host id is found. We do know though that we're getting the Lana number 1, which is the first valid NIC on the system. We make no other effort to detemine if this is correct, or to prompt the user that this is the NIC we're licensing off of. A common question or issue that customers ask about is that they have 2 NICs, a primary and a backup. All network traffic comes through the primary NIC yet AR Server licensing is bound to the backup NIC, is this okay? We answer yes ...the AR Server does not care if the NIC is in use or not. I has to be enabled, but thats it. We can bind off any NIC that is enabled on the server. Here is another case lets say you select the AR Server license from the Product Feature menu in the Add/Remove license window. It auto-populates the host id. The licenses are bound to a different host id on the same server. You can manually type in the other host id and it will work. Just because the function call to find and auto-populate the host id was different doesn't mean you can't license off another valid NIC on the server. The function call is just grabbing the network adaptor associated with Lana Number 1 on the OS. When validating the license key against the server, it will cycle through all valid network adaptors. Now please correct me if I'm wrong, but it sounds like what you are seeing is that AR Server and related products all used one method to get the host id, but when it came to the Incident Management product, suddenly it must have used a different method because it found a different host id, correct? It is possible that the there was a change to the server sometime between the licensing of the AR Server and the Incident Management. We remember from the old pre-5.0 licensing days that we could NOT license off any valid NIC on the server. It had to be the Lana Number `1 NIC. We had to use a Microsoft utility called Lana Config to change the
Re: How to know what hostid Remedy will generate if the server has several network cards
Hi, As you mentioned, there are multiple NICs in your server(may be one-onboard and other-NIC card). If am not wrong, each NIC on your machine will be dealing with a seperate network. This situation is typically like a router. You might be using one NIC to access your local intranet and other NIC through which your server is connected to the global network. Now in that case, you need to mention the MAC address of that NIC on which you want the global connectivity. You will find the same MAC address as HostID in the license provided by BMC. So the selection of HostID will depends on you, which NIC you want to work with ARS. Now if this NIC fails, ARS may not recognize the licenses through the other NIC. Hope this will help you. Thanks, Anshuman -- [EMAIL PROTECTED] www.vyomlabs.com Consulting | Oursourcing | Training || BMC Remedy BSM | ITIL | IT Governance Luis Aparicio Gutierrez wrote: Yes, the Windows administrator said that the macaddress is a virtual one under which the phisical mac address will respond Saludos/Regards Luis Aparicio Gutierrez IBM Spain, ITS (Integrated Technology Services) IT Specialist ITIL Foundations Certified Axton [EMAIL PROTECTED] L.COM To Sent by: Action arslist@ARSLIST.ORG Request System cc discussion list(ARSList)Subject [EMAIL PROTECTED] Re: How to know what hostid Remedy ORG will generate if the server has several network cards 18/04/2007 19:34 Please respond to [EMAIL PROTECTED] RG Are you doing NIC teaming? Axton On 4/18/07, Luis Aparicio Gutierrez [EMAIL PROTECTED] wrote: Windows 2003 Saludos/Regards Luis Aparicio Gutierrez IBM Spain, ITS (Integrated Technology Services) IT Specialist ITIL Foundations Certified Axton [EMAIL PROTECTED] L.COM To Sent by: Action arslist@ARSLIST.ORG Request System cc discussion list(ARSList) Subject [EMAIL PROTECTED] Re: How to know what hostid Remedy ORG will generate if the server has several network cards 18/04/2007 19:18 Please respond to [EMAIL PROTECTED] RG What OS? Axton Grams On 4/18/07, Rick Cook [EMAIL PROTECTED] wrote: I think it will select the primary one (slot 0). If you don't have some way of making that one th primary all of the time, or you have a failover situation to a secondary NIC, you may have issues where it won't recognize the licenses. Rick -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Luis Aparicio Gutierrez Sent: Wednesday, April 18, 2007 9:24 AM To: arslist@ARSLIST.ORG Subject: How to know what hostid Remedy will generate if the server has several network cards I would like to know what hostid Remedy will generate to ask for the licenses, without installing ARS. I know that the hostid will be the Mac Address without -, but our server has several network cards. How can I guess in this case which hostid will Remedy select? Thanks Saludos/Regards Luis Aparicio Gutierrez IBM Spain, ITS (Integrated Technology Services) IT Specialist ITIL Foundations Certified ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the
Re: How to know what hostid Remedy will generate if the server has several network cards
I can confirm that ARS will NOT recognize the licenses through the other NIC. We had an instance on our dev server a couple of weeks back where for some reason (everyone blamed 'no one' ) but the server switched to the #2 NIC card. The licensing on the server became the 'evaluation' license with 3 users. What I did find which must have changed at some year, was that now it's quite evident what the host ID is on the server by doing the ipconfig /all. You'll see it matches the host id in the license tool. As a side to the above, by the time I got the licenses switched to the other host id, 'no one' switched the server back to NIC #1 and I had to go through the whole licensing thing again. It was not a pretty site. hth, Susan On 4/19/07, Vyom Labs - ITSM Support [EMAIL PROTECTED] wrote: Hi, As you mentioned, there are multiple NICs in your server(may be one-onboard and other-NIC card). If am not wrong, each NIC on your machine will be dealing with a seperate network. This situation is typically like a router. You might be using one NIC to access your local intranet and other NIC through which your server is connected to the global network. Now in that case, you need to mention the MAC address of that NIC on which you want the global connectivity. You will find the same MAC address as HostID in the license provided by BMC. So the selection of HostID will depends on you, which NIC you want to work with ARS. Now if this NIC fails, ARS may not recognize the licenses through the other NIC. Hope this will help you. Thanks, Anshuman -- [EMAIL PROTECTED] www.vyomlabs.com Consulting | Oursourcing | Training || BMC Remedy BSM | ITIL | IT Governance Luis Aparicio Gutierrez wrote: Yes, the Windows administrator said that the macaddress is a virtual one under which the phisical mac address will respond Saludos/Regards Luis Aparicio Gutierrez IBM Spain, ITS (Integrated Technology Services) IT Specialist ITIL Foundations Certified Axton [EMAIL PROTECTED] L.COM To Sent by: Action arslist@ARSLIST.ORG Request System cc discussion list(ARSList)Subject [EMAIL PROTECTED] Re: How to know what hostid Remedy ORG will generate if the server has several network cards 18/04/2007 19:34 Please respond to [EMAIL PROTECTED] RG Are you doing NIC teaming? Axton On 4/18/07, Luis Aparicio Gutierrez [EMAIL PROTECTED] wrote: Windows 2003 Saludos/Regards Luis Aparicio Gutierrez IBM Spain, ITS (Integrated Technology Services) IT Specialist ITIL Foundations Certified Axton [EMAIL PROTECTED] L.COM To Sent by: Action arslist@ARSLIST.ORG Request System cc discussion list(ARSList) Subject [EMAIL PROTECTED] Re: How to know what hostid Remedy ORG will generate if the server has several network cards 18/04/2007 19:18 Please respond to [EMAIL PROTECTED] RG What OS? Axton Grams On 4/18/07, Rick Cook [EMAIL PROTECTED] wrote: I think it will select the primary one (slot 0). If you don't have some way of making that one th primary all of the time, or you have a failover situation to a secondary NIC, you may have issues where it won't recognize the licenses. Rick -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Luis Aparicio Gutierrez Sent: Wednesday, April 18, 2007 9:24 AM To: arslist@ARSLIST.ORG Subject: How to know what hostid Remedy will generate if the server has several network cards I would like to know what hostid Remedy will generate to ask for the licenses, without installing ARS. I know that the hostid will be the Mac Address without -, but our server has several network cards. How can I guess in this case which hostid will Remedy select? Thanks Saludos/Regards Luis Aparicio Gutierrez IBM Spain, ITS (Integrated Technology Services) IT Specialist ITIL Foundations Certified ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.orgARSlist:Where the Answers
Re: How to know what hostid Remedy will generate if the server has several network cards (U)
UNCLASSIFIED For teamed NICs, set the alias for BOTH NICs to a single MAC address. The MAC address, without the - is the Host ID on a Windows server. This way the license file is valid when your hardware fails over. Sandra Hennigan OSD Remedy Administrator Office # 703-602-2525 x251 CACI - Ever Vigilant(tm) Apparently, there is nothing that cannot happen today. Mark Twain -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Susan Palmer Sent: Thursday, April 19, 2007 10:54 AM To: arslist@ARSLIST.ORG Subject: Re: How to know what hostid Remedy will generate if the server has several network cards ** I can confirm that ARS will NOT recognize the licenses through the other NIC. We had an instance on our dev server a couple of weeks back where for some reason (everyone blamed 'no one' ) but the server switched to the #2 NIC card. The licensing on the server became the 'evaluation' license with 3 users. What I did find which must have changed at some year, was that now it's quite evident what the host ID is on the server by doing the ipconfig /all. You'll see it matches the host id in the license tool. As a side to the above, by the time I got the licenses switched to the other host id, 'no one' switched the server back to NIC #1 and I had to go through the whole licensing thing again. It was not a pretty site. hth, Susan On 4/19/07, Vyom Labs - ITSM Support [EMAIL PROTECTED] wrote: Hi, As you mentioned, there are multiple NICs in your server(may be one-onboard and other-NIC card). If am not wrong, each NIC on your machine will be dealing with a seperate network. This situation is typically like a router. You might be using one NIC to access your local intranet and other NIC through which your server is connected to the global network. Now in that case, you need to mention the MAC address of that NIC on which you want the global connectivity. You will find the same MAC address as HostID in the license provided by BMC. So the selection of HostID will depends on you, which NIC you want to work with ARS. Now if this NIC fails, ARS may not recognize the licenses through the other NIC. Hope this will help you. Thanks, Anshuman -- [EMAIL PROTECTED] www.vyomlabs.com Consulting | Oursourcing | Training || BMC Remedy BSM | ITIL | IT Governance Luis Aparicio Gutierrez wrote: Yes, the Windows administrator said that the macaddress is a virtual one under which the phisical mac address will respond Saludos/Regards Luis Aparicio Gutierrez IBM Spain, ITS (Integrated Technology Services) IT Specialist ITIL Foundations Certified Axton [EMAIL PROTECTED] L.COM To Sent by: Action arslist@ARSLIST.ORG Request System cc discussion list(ARSList) Subject [EMAIL PROTECTED] Re: How to know what hostid Remedy ORG will generate if the server has several network cards 18/04/2007 19:34 Please respond to [EMAIL PROTECTED] RG Are you doing NIC teaming? Axton On 4/18/07, Luis Aparicio Gutierrez [EMAIL PROTECTED] wrote: Windows 2003 Saludos/Regards Luis Aparicio Gutierrez IBM Spain, ITS (Integrated Technology Services) IT Specialist ITIL Foundations Certified Axton [EMAIL PROTECTED] L.COM To Sent by: Action arslist@ARSLIST.ORG Request System cc discussion list(ARSList) Subject [EMAIL PROTECTED] Re: How to know what hostid Remedy ORG will generate if the server has several network cards 18/04/2007 19:18 Please respond to [EMAIL PROTECTED] mailto:[EMAIL PROTECTED] RG
Re: How to know what hostid Remedy will generate if the server has several network cards
Anshuman, If you go to the Add/Remove Licenses screen in the admin tool (I'm on 6.3) and select a server from the Product Feature drop list, it will show you your current host ID. If you do this multiple times and get different host IDs, you have a licensing nightmare. Julie At 08:53 AM 4/19/2007, you wrote: ** I can confirm that ARS will NOT recognize the licenses through the other NIC. We had an instance on our dev server a couple of weeks back where for some reason (everyone blamed 'no one' ) but the server switched to the #2 NIC card. The licensing on the server became the 'evaluation' license with 3 users. What I did find which must have changed at some year, was that now it's quite evident what the host ID is on the server by doing the ipconfig /all. You'll see it matches the host id in the license tool. As a side to the above, by the time I got the licenses switched to the other host id, 'no one' switched the server back to NIC #1 and I had to go through the whole licensing thing again. It was not a pretty site. hth, Susan On 4/19/07, Vyom Labs - ITSM Support mailto:[EMAIL PROTECTED][EMAIL PROTECTED] wrote: Hi, As you mentioned, there are multiple NICs in your server(may be one-onboard and other-NIC card). If am not wrong, each NIC on your machine will be dealing with a seperate network. This situation is typically like a router. You might be using one NIC to access your local intranet and other NIC through which your server is connected to the global network. Now in that case, you need to mention the MAC address of that NIC on which you want the global connectivity. You will find the same MAC address as HostID in the license provided by BMC. So the selection of HostID will depends on you, which NIC you want to work with ARS. Now if this NIC fails, ARS may not recognize the licenses through the other NIC. Hope this will help you. Thanks, Anshuman -- mailto:[EMAIL PROTECTED][EMAIL PROTECTED] www.vyomlabs.com Consulting | Oursourcing | Training || BMC Remedy BSM | ITIL | IT Governance Luis Aparicio Gutierrez wrote: Yes, the Windows administrator said that the macaddress is a virtual one under which the phisical mac address will respond Saludos/Regards Luis Aparicio Gutierrez IBM Spain, ITS (Integrated Technology Services) IT Specialist ITIL Foundations Certified Axton [EMAIL PROTECTED] http://L.COML.COM To Sent by: Action mailto:arslist@ARSLIST.ORGarslist@ARSLIST.ORG Request System cc discussion list(ARSList)Subject [EMAIL PROTECTED] Re: How to know what hostid Remedy ORG will generate if the server has several network cards 18/04/2007 19:34 Please respond to mailto:[EMAIL PROTECTED][EMAIL PROTECTED] RG Are you doing NIC teaming? Axton On 4/18/07, Luis Aparicio Gutierrez mailto:[EMAIL PROTECTED][EMAIL PROTECTED] wrote: Windows 2003 Saludos/Regards Luis Aparicio Gutierrez IBM Spain, ITS (Integrated Technology Services) IT Specialist ITIL Foundations Certified Axton [EMAIL PROTECTED] http://L.COML.COM To Sent by: Action mailto:arslist@ARSLIST.ORGarslist@ARSLIST.ORG Request System cc discussion list(ARSList) Subject [EMAIL PROTECTED] Re: How to know what hostid Remedy ORG will generate if the server has several network cards 18/04/2007 19:18 Please respond to mailto:[EMAIL PROTECTED] [EMAIL PROTECTED] RG What OS? Axton Grams On 4/18/07, Rick Cook mailto:[EMAIL PROTECTED][EMAIL PROTECTED] wrote: I think it will select the primary one (slot 0). If you don't have some way of making that one th primary all of the time, or you have a failover situation to a secondary NIC, you may have issues where it won't recognize the licenses. Rick -Original Message- From: Action Request System discussion list(ARSList) [mailto: __20060125___This posting was submitted with HTML in it___ --- Julie Rockwood Los Alamos National Laboratory IST-APPS3 BMC Technical Lead (505) 667-9846 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: How to know what hostid Remedy will generate if the server has several network cards (U)
Thanks for the tip Sandra ! Susan On 4/19/07, Hennigan, Sandra H CTR OSD-CIO [EMAIL PROTECTED] wrote: UNCLASSIFIED For teamed NICs, set the alias for BOTH NICs to a single MAC address. The MAC address, without the - is the Host ID on a Windows server. This way the license file is valid when your hardware fails over. Sandra Hennigan OSD Remedy Administrator Office # 703-602-2525 x251 CACI - Ever Vigilant(tm) Apparently, there is nothing that cannot happen today. Mark Twain -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Susan Palmer Sent: Thursday, April 19, 2007 10:54 AM To: arslist@ARSLIST.ORG Subject: Re: How to know what hostid Remedy will generate if the server has several network cards ** I can confirm that ARS will NOT recognize the licenses through the other NIC. We had an instance on our dev server a couple of weeks back where for some reason (everyone blamed 'no one' ) but the server switched to the #2 NIC card. The licensing on the server became the 'evaluation' license with 3 users. What I did find which must have changed at some year, was that now it's quite evident what the host ID is on the server by doing the ipconfig /all. You'll see it matches the host id in the license tool. As a side to the above, by the time I got the licenses switched to the other host id, 'no one' switched the server back to NIC #1 and I had to go through the whole licensing thing again. It was not a pretty site. hth, Susan On 4/19/07, Vyom Labs - ITSM Support [EMAIL PROTECTED] wrote: Hi, As you mentioned, there are multiple NICs in your server(may be one-onboard and other-NIC card). If am not wrong, each NIC on your machine will be dealing with a seperate network. This situation is typically like a router. You might be using one NIC to access your local intranet and other NIC through which your server is connected to the global network. Now in that case, you need to mention the MAC address of that NIC on which you want the global connectivity. You will find the same MAC address as HostID in the license provided by BMC. So the selection of HostID will depends on you, which NIC you want to work with ARS. Now if this NIC fails, ARS may not recognize the licenses through the other NIC. Hope this will help you. Thanks, Anshuman -- [EMAIL PROTECTED] www.vyomlabs.com Consulting | Oursourcing | Training || BMC Remedy BSM | ITIL | IT Governance Luis Aparicio Gutierrez wrote: Yes, the Windows administrator said that the macaddress is a virtual one under which the phisical mac address will respond Saludos/Regards Luis Aparicio Gutierrez IBM Spain, ITS (Integrated Technology Services) IT Specialist ITIL Foundations Certified Axton [EMAIL PROTECTED] L.COM To Sent by: Action arslist@ARSLIST.ORG Request System cc discussion list(ARSList) Subject [EMAIL PROTECTED] Re: How to know what hostid Remedy ORG will generate if the server has several network cards 18/04/2007 19:34 Please respond to [EMAIL PROTECTED] RG Are you doing NIC teaming? Axton On 4/18/07, Luis Aparicio Gutierrez [EMAIL PROTECTED] wrote: Windows 2003 Saludos/Regards Luis Aparicio Gutierrez IBM Spain, ITS (Integrated Technology Services) IT Specialist ITIL Foundations Certified Axton [EMAIL PROTECTED] L.COM To Sent by: Action arslist@ARSLIST.ORG Request System cc discussion list(ARSList) Subject [EMAIL PROTECTED] Re: How to know what hostid Remedy ORG will generate if the server has several network cards 18/04/2007 19:18 Please respond to [EMAIL PROTECTED] mailto:[EMAIL PROTECTED] RG What OS? Axton Grams On 4/18/07,
Re: How to know what hostid Remedy will generate if the server has several network cards
I think it will select the primary one (slot 0). If you don't have some way of making that one th primary all of the time, or you have a failover situation to a secondary NIC, you may have issues where it won't recognize the licenses. Rick -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Luis Aparicio Gutierrez Sent: Wednesday, April 18, 2007 9:24 AM To: arslist@ARSLIST.ORG Subject: How to know what hostid Remedy will generate if the server has several network cards I would like to know what hostid Remedy will generate to ask for the licenses, without installing ARS. I know that the hostid will be the Mac Address without -, but our server has several network cards. How can I guess in this case which hostid will Remedy select? Thanks Saludos/Regards Luis Aparicio Gutierrez IBM Spain, ITS (Integrated Technology Services) IT Specialist ITIL Foundations Certified ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: How to know what hostid Remedy will generate if the server has several network cards
What OS? Axton Grams On 4/18/07, Rick Cook [EMAIL PROTECTED] wrote: I think it will select the primary one (slot 0). If you don't have some way of making that one th primary all of the time, or you have a failover situation to a secondary NIC, you may have issues where it won't recognize the licenses. Rick -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Luis Aparicio Gutierrez Sent: Wednesday, April 18, 2007 9:24 AM To: arslist@ARSLIST.ORG Subject: How to know what hostid Remedy will generate if the server has several network cards I would like to know what hostid Remedy will generate to ask for the licenses, without installing ARS. I know that the hostid will be the Mac Address without -, but our server has several network cards. How can I guess in this case which hostid will Remedy select? Thanks Saludos/Regards Luis Aparicio Gutierrez IBM Spain, ITS (Integrated Technology Services) IT Specialist ITIL Foundations Certified ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: How to know what hostid Remedy will generate if the server has several network cards
Windows 2003 Saludos/Regards Luis Aparicio Gutierrez IBM Spain, ITS (Integrated Technology Services) IT Specialist ITIL Foundations Certified Axton [EMAIL PROTECTED] L.COM To Sent by: Action arslist@ARSLIST.ORG Request System cc discussion list(ARSList)Subject [EMAIL PROTECTED] Re: How to know what hostid Remedy ORG will generate if the server has several network cards 18/04/2007 19:18 Please respond to [EMAIL PROTECTED] RG What OS? Axton Grams On 4/18/07, Rick Cook [EMAIL PROTECTED] wrote: I think it will select the primary one (slot 0). If you don't have some way of making that one th primary all of the time, or you have a failover situation to a secondary NIC, you may have issues where it won't recognize the licenses. Rick -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Luis Aparicio Gutierrez Sent: Wednesday, April 18, 2007 9:24 AM To: arslist@ARSLIST.ORG Subject: How to know what hostid Remedy will generate if the server has several network cards I would like to know what hostid Remedy will generate to ask for the licenses, without installing ARS. I know that the hostid will be the Mac Address without -, but our server has several network cards. How can I guess in this case which hostid will Remedy select? Thanks Saludos/Regards Luis Aparicio Gutierrez IBM Spain, ITS (Integrated Technology Services) IT Specialist ITIL Foundations Certified ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: How to know what hostid Remedy will generate if the server has several network cards
Are you doing NIC teaming? Axton On 4/18/07, Luis Aparicio Gutierrez [EMAIL PROTECTED] wrote: Windows 2003 Saludos/Regards Luis Aparicio Gutierrez IBM Spain, ITS (Integrated Technology Services) IT Specialist ITIL Foundations Certified Axton [EMAIL PROTECTED] L.COM To Sent by: Action arslist@ARSLIST.ORG Request System cc discussion list(ARSList)Subject [EMAIL PROTECTED] Re: How to know what hostid Remedy ORG will generate if the server has several network cards 18/04/2007 19:18 Please respond to [EMAIL PROTECTED] RG What OS? Axton Grams On 4/18/07, Rick Cook [EMAIL PROTECTED] wrote: I think it will select the primary one (slot 0). If you don't have some way of making that one th primary all of the time, or you have a failover situation to a secondary NIC, you may have issues where it won't recognize the licenses. Rick -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Luis Aparicio Gutierrez Sent: Wednesday, April 18, 2007 9:24 AM To: arslist@ARSLIST.ORG Subject: How to know what hostid Remedy will generate if the server has several network cards I would like to know what hostid Remedy will generate to ask for the licenses, without installing ARS. I know that the hostid will be the Mac Address without -, but our server has several network cards. How can I guess in this case which hostid will Remedy select? Thanks Saludos/Regards Luis Aparicio Gutierrez IBM Spain, ITS (Integrated Technology Services) IT Specialist ITIL Foundations Certified ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: How to know what hostid Remedy will generate if the server has several network cards
Yes, the Windows administrator said that the macaddress is a virtual one under which the phisical mac address will respond Saludos/Regards Luis Aparicio Gutierrez IBM Spain, ITS (Integrated Technology Services) IT Specialist ITIL Foundations Certified Axton [EMAIL PROTECTED] L.COM To Sent by: Action arslist@ARSLIST.ORG Request System cc discussion list(ARSList)Subject [EMAIL PROTECTED] Re: How to know what hostid Remedy ORG will generate if the server has several network cards 18/04/2007 19:34 Please respond to [EMAIL PROTECTED] RG Are you doing NIC teaming? Axton On 4/18/07, Luis Aparicio Gutierrez [EMAIL PROTECTED] wrote: Windows 2003 Saludos/Regards Luis Aparicio Gutierrez IBM Spain, ITS (Integrated Technology Services) IT Specialist ITIL Foundations Certified Axton [EMAIL PROTECTED] L.COM To Sent by: Action arslist@ARSLIST.ORG Request System cc discussion list(ARSList) Subject [EMAIL PROTECTED] Re: How to know what hostid Remedy ORG will generate if the server has several network cards 18/04/2007 19:18 Please respond to [EMAIL PROTECTED] RG What OS? Axton Grams On 4/18/07, Rick Cook [EMAIL PROTECTED] wrote: I think it will select the primary one (slot 0). If you don't have some way of making that one th primary all of the time, or you have a failover situation to a secondary NIC, you may have issues where it won't recognize the licenses. Rick -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Luis Aparicio Gutierrez Sent: Wednesday, April 18, 2007 9:24 AM To: arslist@ARSLIST.ORG Subject: How to know what hostid Remedy will generate if the server has several network cards I would like to know what hostid Remedy will generate to ask for the licenses, without installing ARS. I know that the hostid will be the Mac Address without -, but our server has several network cards. How can I guess in this case which hostid will Remedy select? Thanks Saludos/Regards Luis Aparicio Gutierrez IBM Spain, ITS (Integrated Technology Services) IT Specialist ITIL Foundations Certified ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
