Re: IE 7 - ARS 7.6.04 midtier / tomcat 6.0.20 and 6.0.35
Good idea but we have done that, I think the security side or desktop hardening has messed it up Sent from my iPhone On Jul 1, 2012, at 23:26, patchsk vamsi...@gmail.com wrote: ** We have seen previously in IE if you just click delete in internet options for deleting cache, it won't always work. The consistent solution is actually to go to the folder where temporary files are stored(click view files in ie options window) and then select all the file or just remedy midtier related files and then delete them manually. The path is something like this: C:\Users\xyz\AppData\Local\Microsoft\Windows\Temporary Internet Files On Friday, June 29, 2012 12:17:45 PM UTC-7, patrick zandi wrote: ** I have a customer with an old IE 7.0.5730 -- she gets an error, We have cleared the browser cache, the server cache, and did all we can.. Error is the following:: She gets the front screen, and then logs in, which works.. then.. Wham blank screen.. here are the errors Line 7 char 77 error object expected code 0 -- Anyone ? -- Patrick Zandi _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: IE 7 - ARS 7.6.04 midtier / tomcat 6.0.20 and 6.0.35
We have seen previously in IE if you just click delete in internet options for deleting cache, it won't always work. The consistent solution is actually to go to the folder where temporary files are stored(click view files in ie options window) and then select all the file or just remedy midtier related files and then delete them manually. The path is something like this: C:\Users\xyz\AppData\Local\Microsoft\Windows\Temporary Internet Files On Friday, June 29, 2012 12:17:45 PM UTC-7, patrick zandi wrote: ** I have a customer with an old IE 7.0.5730 -- she gets an error, We have cleared the browser cache, the server cache, and did all we can.. Error is the following:: She gets the front screen, and then logs in, which works.. then.. Wham blank screen.. here are the errors Line 7 char 77 error object expected code 0 -- Anyone ? -- Patrick Zandi _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: IE 7 - ARS 7.6.04 midtier / tomcat 6.0.20 and 6.0.35
I guess the obvious is can you get the user on a newer browser? I think IE7 is technically no longer supported in 7.6.04 Sent from my iPhone On Jun 29, 2012, at 3:18 PM, patrick zandi remedy...@gmail.com wrote: ** I have a customer with an old IE 7.0.5730 -- she gets an error, We have cleared the browser cache, the server cache, and did all we can.. Error is the following:: She gets the front screen, and then logs in, which works.. then.. Wham blank screen.. here are the errors Line 7 char 77 error object expected code 0 -- Anyone ? -- Patrick Zandi _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: IE 7 - ARS 7.6.04 midtier / tomcat 6.0.20 and 6.0.35
IE7 is supported according to the Compatibility matrix for 7.6.04 Fred -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Tauf Chowdhury Sent: Friday, June 29, 2012 2:49 PM To: arslist@ARSLIST.ORG Subject: Re: IE 7 - ARS 7.6.04 midtier / tomcat 6.0.20 and 6.0.35 I guess the obvious is can you get the user on a newer browser? I think IE7 is technically no longer supported in 7.6.04 Sent from my iPhone On Jun 29, 2012, at 3:18 PM, patrick zandi remedy...@gmail.com wrote: ** I have a customer with an old IE 7.0.5730 -- she gets an error, We have cleared the browser cache, the server cache, and did all we can.. Error is the following:: She gets the front screen, and then logs in, which works.. then.. Wham blank screen.. here are the errors Line 7 char 77 error object expected code 0 -- Anyone ? -- Patrick Zandi ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: IE 7 - ARS 7.6.04 midtier / tomcat 6.0.20 and 6.0.35
Ill bet it is some javascript, lockdown on the desktop... just cannot prove it.. but I believe it is the desktop. On Fri, Jun 29, 2012 at 4:01 PM, Grooms, Frederick W frederick.w.gro...@xo.com wrote: IE7 is supported according to the Compatibility matrix for 7.6.04 Fred -Original Message- From: Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] On Behalf Of Tauf Chowdhury Sent: Friday, June 29, 2012 2:49 PM To: arslist@ARSLIST.ORG Subject: Re: IE 7 - ARS 7.6.04 midtier / tomcat 6.0.20 and 6.0.35 I guess the obvious is can you get the user on a newer browser? I think IE7 is technically no longer supported in 7.6.04 Sent from my iPhone On Jun 29, 2012, at 3:18 PM, patrick zandi remedy...@gmail.com wrote: ** I have a customer with an old IE 7.0.5730 -- she gets an error, We have cleared the browser cache, the server cache, and did all we can.. Error is the following:: She gets the front screen, and then logs in, which works.. then.. Wham blank screen.. here are the errors Line 7 char 77 error object expected code 0 -- Anyone ? -- Patrick Zandi ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are -- Patrick Zandi ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: IE 7 - ARS 7.6.04 midtier / tomcat 6.0.20 and 6.0.35
That's weird. I remember talking to support where they suggested ie7 had weird UI issues that didn't present themselves in IE8 or FF Sent from my iPhone On Jun 29, 2012, at 4:02 PM, Grooms, Frederick W frederick.w.gro...@xo.com wrote: IE7 is supported according to the Compatibility matrix for 7.6.04 Fred -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Tauf Chowdhury Sent: Friday, June 29, 2012 2:49 PM To: arslist@ARSLIST.ORG Subject: Re: IE 7 - ARS 7.6.04 midtier / tomcat 6.0.20 and 6.0.35 I guess the obvious is can you get the user on a newer browser? I think IE7 is technically no longer supported in 7.6.04 Sent from my iPhone On Jun 29, 2012, at 3:18 PM, patrick zandi remedy...@gmail.com wrote: ** I have a customer with an old IE 7.0.5730 -- she gets an error, We have cleared the browser cache, the server cache, and did all we can.. Error is the following:: She gets the front screen, and then logs in, which works.. then.. Wham blank screen.. here are the errors Line 7 char 77 error object expected code 0 -- Anyone ? -- Patrick Zandi ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: IE 7 - ARS 7.6.04 midtier / tomcat 6.0.20 and 6.0.35
IE7 is supported by AR System 7.6.04 but not recommended. We've tried to continue support for it as long as possible for those customers with custom (bespoke) applications that don't take advantage of the recent features found in 7.6.04. But when utilizing complex and modern applications like the ITSM 7.6.04 solution, I'd recommend going with IE9 or higher to get the best possible experience. -David J. Easter Manager of Product Management, AR System BSM Atrium Solutions Management BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Tauf Chowdhury Sent: Friday, June 29, 2012 2:04 PM To: arslist@ARSLIST.ORG Subject: Re: IE 7 - ARS 7.6.04 midtier / tomcat 6.0.20 and 6.0.35 That's weird. I remember talking to support where they suggested ie7 had weird UI issues that didn't present themselves in IE8 or FF Sent from my iPhone On Jun 29, 2012, at 4:02 PM, Grooms, Frederick W frederick.w.gro...@xo.com wrote: IE7 is supported according to the Compatibility matrix for 7.6.04 Fred -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Tauf Chowdhury Sent: Friday, June 29, 2012 2:49 PM To: arslist@ARSLIST.ORG Subject: Re: IE 7 - ARS 7.6.04 midtier / tomcat 6.0.20 and 6.0.35 I guess the obvious is can you get the user on a newer browser? I think IE7 is technically no longer supported in 7.6.04 Sent from my iPhone On Jun 29, 2012, at 3:18 PM, patrick zandi remedy...@gmail.com wrote: ** I have a customer with an old IE 7.0.5730 -- she gets an error, We have cleared the browser cache, the server cache, and did all we can.. Error is the following:: She gets the front screen, and then logs in, which works.. then.. Wham blank screen.. here are the errors Line 7 char 77 error object expected code 0 -- Anyone ? -- Patrick Zandi ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: IE 7 - ARS 7.6.04 midtier / tomcat 6.0.20 and 6.0.35
Thank you for clarification ! Sent from my iPhone On Jun 29, 2012, at 19:42, Easter, David david_eas...@bmc.com wrote: IE7 is supported by AR System 7.6.04 but not recommended. We've tried to continue support for it as long as possible for those customers with custom (bespoke) applications that don't take advantage of the recent features found in 7.6.04. But when utilizing complex and modern applications like the ITSM 7.6.04 solution, I'd recommend going with IE9 or higher to get the best possible experience. -David J. Easter Manager of Product Management, AR System BSM Atrium Solutions Management BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Tauf Chowdhury Sent: Friday, June 29, 2012 2:04 PM To: arslist@ARSLIST.ORG Subject: Re: IE 7 - ARS 7.6.04 midtier / tomcat 6.0.20 and 6.0.35 That's weird. I remember talking to support where they suggested ie7 had weird UI issues that didn't present themselves in IE8 or FF Sent from my iPhone On Jun 29, 2012, at 4:02 PM, Grooms, Frederick W frederick.w.gro...@xo.com wrote: IE7 is supported according to the Compatibility matrix for 7.6.04 Fred -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Tauf Chowdhury Sent: Friday, June 29, 2012 2:49 PM To: arslist@ARSLIST.ORG Subject: Re: IE 7 - ARS 7.6.04 midtier / tomcat 6.0.20 and 6.0.35 I guess the obvious is can you get the user on a newer browser? I think IE7 is technically no longer supported in 7.6.04 Sent from my iPhone On Jun 29, 2012, at 3:18 PM, patrick zandi remedy...@gmail.com wrote: ** I have a customer with an old IE 7.0.5730 -- she gets an error, We have cleared the browser cache, the server cache, and did all we can.. Error is the following:: She gets the front screen, and then logs in, which works.. then.. Wham blank screen.. here are the errors Line 7 char 77 error object expected code 0 -- Anyone ? -- Patrick Zandi ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
