Re: Product Catalog MS Products
On Categorizations - this costs $9.99, but it comes with a set of spreadsheets and examples that gives you a vast level of detail. Plus, they are specific to each process area - Incident, Problem, Change, etc... Lee Cullom | Northcraft Analytics IT Metrics Specialist | Business Intelligence for ITSM Direct - 678-438-7244 | lee.cul...@northcraftanalytics.commailto:lee.cul...@northcraftanalytics.com Main - (678) 664-ITSM [Description: Description: Description: http://t0.gstatic.com/images?q=tbn:ANd9GcSo4qhIq-bDh4Z1UzKXet0tiAZqqejjd1BT8lVOHdrzZQwqeZun]http://www.linkedin.com/in/leecullom[Description: Description: Description: http://t0.gstatic.com/images?q=tbn:ANd9GcSWE5AoudybparNXkh21Br8ZWGNBqdra5ylZ63igCoZ36o5b5iFEA]http://twitter.com/#!/NorthcraftIT http://www.northcraftanalytics.comhttp://www.northcraftanalytics.com/ Click on View Demo to see the product in action From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Pargeter, Christie :CO IS Sent: Wednesday, September 05, 2012 7:05 PM To: arslist@ARSLIST.ORG Subject: Product Catalog MS Products ** Hi All - We are wondering how people are categorizing Microsoft Products in their Product Tiers? Specific applications: Word, Excel, Lync, SCCM, Remote Desktop, PowerPoint I am being asked to build them as Application / Microsoft / Word / Word / Microsoft (Tier 1 / Tier 2 / Tier 3 / Product Name / Mfg) and we don't believe that Mfg should be the Tier 2. Thanks Christie Pargeter Legacy Health IS - Programming SR Technical Analyst cparge...@lhs.org mailto:cparge...@lhs.org 1120 Building tel: 503-415-5149 _attend WWRUG12 www.wwrug.comhttp://www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are inline: image001.jpginline: image002.jpg
Re: Product Catalog and Normalization
We are looking at raw data from an external data source. Does anyone have any info on how to normalize the data? Any tips or recommendations? From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Jason Miller Sent: Wednesday, August 08, 2012 4:33 PM To: arslist@ARSLIST.ORG Subject: Re: Product Catalog and Normalization ** I agree in wising that there was more info available. Some guidance around normalization would be great. A best practices white paper, something. I think one of the many missing pieces of the puzzle is how to take your custom Product Catalog and merge the data BMC is now providing (again). Since they are including a few more products in each PC release their PC data may/should start to take the place the PC data your team had to create out of necessity when there wasn't any. I am looking to follow BMC's lead regarding PC data where possible since it also relates to ADDM is consistent product categorization using industry standard categories for software based on IDC Software Taxonomy. Ideally a large percentage of enterprise products will be supplied and maintained by BMC and we would only have to fill in the gaps with our industry specific and homegrown apps. But how is this done? I don't want to blindly run the PC installer against our PC data. Another nice nice topic to have some info on: what is the best way to keep Product Catalogs updated between environments? Jason On Wed, Aug 8, 2012 at 11:39 AM, KathyMorris kathymorris...@aol.com wrote: ** Hi, Platform: 7.6.4 Are there any issues with bringing the data into the gold set without normalizing the data first? We were trying to normalized the data yet, however we do not have our business rules in place. If we normalize the data later after it reaches the gold set, what are the drawbacks? Also - is there any documentation /videos out there to help you build the normalization rules? We are just installing our Product Catalog. Any recommendations? I wish there was more info out there. _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Product Catalog and Normalization
I agree in wising that there was more info available. Some guidance around normalization would be great. A best practices white paper, something. I think one of the many missing pieces of the puzzle is how to take your custom Product Catalog and merge the data BMC is now providing (again). Since they are including a few more products in each PC release their PC data may/should start to take the place the PC data your team had to create out of necessity when there wasn't any. I am looking to follow BMC's lead regarding PC data where possible since it also relates to ADDM is consistent product categorization using industry standard categories for software based on IDC Software Taxonomy. Ideally a large percentage of enterprise products will be supplied and maintained by BMC and we would only have to fill in the gaps with our industry specific and homegrown apps. But how is this done? I don't want to blindly run the PC installer against our PC data. Another nice nice topic to have some info on: what is the best way to keep Product Catalogs updated between environments? Jason On Wed, Aug 8, 2012 at 11:39 AM, KathyMorris kathymorris...@aol.com wrote: ** Hi, ** ** Platform: 7.6.4 Are there any issues with bringing the data into the gold set without normalizing the data first? We were trying to normalized the data yet, however we do not have our business rules in place. If we normalize the data later after it reaches the gold set, what are the drawbacks? Also – is there any documentation /videos out there to help you build the normalization rules? We are just installing our Product Catalog. Any recommendations? I wish there was more info out there. ** ** _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Product Catalog
-Global- is fine, but if the product catalog entry is not displaying - it sounds like something corrupted and got orphaned. Check your new imports against ones you know to work to compare for differences. Regards, Andrew C. Goodall Software Engineer Development Services ago...@jcpenney.com jcpenney 6501 Legacy Drive Plano, TX 75024 jcp.com From: Action Request System discussion list(ARSList) [mailto:arslist@arslist.org] On Behalf Of KathyMorris Sent: Tuesday, June 05, 2012 5:29 PM To: arslist@arslist.org Subject: Re: Product Catalog ** Yes when I view the Product Company Relationship - I do see the service support module selected as Asset Management however the product catalog entry is not displaying. The Company is set to Global. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Goodall, Andrew C Sent: Tuesday, June 05, 2012 5:55 PM To: arslist@ARSLIST.ORG Subject: Re: Product Catalog ** Are they selected for the Configuration/Asset Management module in the product company relationship form? If not... In windows user client Go to: - Application Administration Console (standard config) - View Products - Search products recently submitted and review them - Highlight all applicable rows - Actions / Modify All - Select Configuration/Asset Management under application modules and save. Regards, Andrew C. Goodall Software Engineer Development Services ago...@jcpenney.com jcpenney 6501 Legacy Drive Plano, TX 75024 jcp.com From: Action Request System discussion list(ARSList) [mailto:arslist@arslist.org] On Behalf Of KathyMorris Sent: Tuesday, June 05, 2012 4:40 PM To: arslist@arslist.org Subject: Product Catalog ** Hi, I installed the product catalog April Update, and I can see the data in the product catalog console, however the data is not showing in the applications (i.e. Asset Management). For example, when I select Manufacturer - I see all the manufacturers now. Is there something that I am supposed to do to get the data to display in the Asset Management Console? For example, when I select: Tier 1 = Network Tier 2 = Router Tier 3 = Access Router Then I go to select the Product Name and no value displays. _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ The information transmitted is intended only for the person or entity to which it is addressed and may contain confidential and/or privileged material. If the reader of this message is not the intended recipient, you are hereby notified that your access is unauthorized, and any review, dissemination, distribution or copying of this message including any attachments is strictly prohibited. If you are not the intended recipient, please contact the sender and delete the material from any computer. _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Product Catalog
Are you looking at the correct CI Class ... For example LAN Endpoint? Sent from my iPhone On Jun 6, 2012, at 10:34 AM, Goodall, Andrew C ago...@jcp.commailto:ago...@jcp.com wrote: ** -Global- is fine, but if the product catalog entry is not displaying – it sounds like something corrupted and got orphaned. Check your new imports against ones you know to work to compare for differences. Regards, Andrew C. Goodall Software Engineer Development Services ago...@jcpenney.commailto:ago...@jcpenney.com jcpenney 6501 Legacy Drive Plano, TX 75024 jcp.comhttp://jcp.com From: Action Request System discussion list(ARSList) [mailto:arslist@arslist.org] On Behalf Of KathyMorris Sent: Tuesday, June 05, 2012 5:29 PM To: arslist@arslist.orgmailto:arslist@arslist.org Subject: Re: Product Catalog ** Yes when I view the Product Company Relationship – I do see the service support module selected as “Asset Management” however the product catalog entry is not displaying. The “Company” is set to “Global.” From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Goodall, Andrew C Sent: Tuesday, June 05, 2012 5:55 PM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Re: Product Catalog ** Are they selected for the Configuration/Asset Management module in the product company relationship form? If not... In windows user client Go to: - Application Administration Console (standard config) - View Products - Search products recently submitted and review them - Highlight all applicable rows - Actions / Modify All - Select “Configuration/Asset Management” under application modules and save. Regards, Andrew C. Goodall Software Engineer Development Services ago...@jcpenney.commailto:ago...@jcpenney.com jcpenney 6501 Legacy Drive Plano, TX 75024 jcp.comhttp://jcp.com From: Action Request System discussion list(ARSList) [mailto:arslist@arslist.org]mailto:[mailto:arslist@arslist.org] On Behalf Of KathyMorris Sent: Tuesday, June 05, 2012 4:40 PM To: arslist@arslist.orgmailto:arslist@arslist.org Subject: Product Catalog ** Hi, I installed the product catalog April Update, and I can see the data in the product catalog console, however the data is not showing in the applications (i.e. Asset Management). For example, when I select “Manufacturer” – I see all the manufacturers now. Is there something that I am supposed to do to get the data to display in the Asset Management Console? For example, when I select: Tier 1 = Network Tier 2 = Router Tier 3 = Access Router Then I go to select the “Product Name” and no value displays. _attend WWRUG12 www.wwrug.comhttp://www.wwrug.com ARSlist: Where the Answers Are_ The information transmitted is intended only for the person or entity to which it is addressed and may contain confidential and/or privileged material. If the reader of this message is not the intended recipient, you are hereby notified that your access is unauthorized, and any review, dissemination, distribution or copying of this message including any attachments is strictly prohibited. If you are not the intended recipient, please contact the sender and delete the material from any computer. _attend WWRUG12 www.wwrug.comhttp://www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG12 www.wwrug.comhttp://www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG12 www.wwrug.comhttp://www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Product Catalog
Are they selected for the Configuration/Asset Management module in the product company relationship form? If not... In windows user client Go to: - Application Administration Console (standard config) - View Products - Search products recently submitted and review them - Highlight all applicable rows - Actions / Modify All - Select Configuration/Asset Management under application modules and save. Regards, Andrew C. Goodall Software Engineer Development Services ago...@jcpenney.com jcpenney 6501 Legacy Drive Plano, TX 75024 jcp.com From: Action Request System discussion list(ARSList) [mailto:arslist@arslist.org] On Behalf Of KathyMorris Sent: Tuesday, June 05, 2012 4:40 PM To: arslist@arslist.org Subject: Product Catalog ** Hi, I installed the product catalog April Update, and I can see the data in the product catalog console, however the data is not showing in the applications (i.e. Asset Management). For example, when I select Manufacturer - I see all the manufacturers now. Is there something that I am supposed to do to get the data to display in the Asset Management Console? For example, when I select: Tier 1 = Network Tier 2 = Router Tier 3 = Access Router Then I go to select the Product Name and no value displays. _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ font face=monospacesize=-3brThe information transmitted is intended only for the person or entity to which it is addressed and brmay contain confidential and/or privileged material. If the reader of this message is not the intendedbrrecipient, you are hereby notified that your access is unauthorized, and any review, dissemination,brdistribution or copying of this message including any attachments is strictly prohibited. If you are notbrthe intended recipient, please contact the sender and delete the material from any computer.br ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Product Catalog
Yes when I view the Product Company Relationship - I do see the service support module selected as Asset Management however the product catalog entry is not displaying. The Company is set to Global. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Goodall, Andrew C Sent: Tuesday, June 05, 2012 5:55 PM To: arslist@ARSLIST.ORG Subject: Re: Product Catalog ** Are they selected for the Configuration/Asset Management module in the product company relationship form? If not... In windows user client Go to: -Application Administration Console (standard config) -View Products -Search products recently submitted and review them -Highlight all applicable rows -Actions / Modify All -Select Configuration/Asset Management under application modules and save. Regards, Andrew C. Goodall Software Engineer Development Services ago...@jcpenney.com jcpenney 6501 Legacy Drive Plano, TX 75024 jcp.com From: Action Request System discussion list(ARSList) [mailto:arslist@arslist.org] On Behalf Of KathyMorris Sent: Tuesday, June 05, 2012 4:40 PM To: arslist@arslist.org Subject: Product Catalog ** Hi, I installed the product catalog April Update, and I can see the data in the product catalog console, however the data is not showing in the applications (i.e. Asset Management). For example, when I select Manufacturer - I see all the manufacturers now. Is there something that I am supposed to do to get the data to display in the Asset Management Console? For example, when I select: Tier 1 = Network Tier 2 = Router Tier 3 = Access Router Then I go to select the Product Name and no value displays. _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ The information transmitted is intended only for the person or entity to which it is addressed and may contain confidential and/or privileged material. If the reader of this message is not the intended recipient, you are hereby notified that your access is unauthorized, and any review, dissemination, distribution or copying of this message including any attachments is strictly prohibited. If you are not the intended recipient, please contact the sender and delete the material from any computer. _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Product Catalog
Dave got it right. Only 2 Product Catalog Updates are available till now (Jan-12 and Apr-12). In future release of July-12 update, it will contain everything in January and April plus new entries. - Rahul From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Shellman, David Sent: Wednesday, May 23, 2012 5:56 PM To: arslist@ARSLIST.ORG Subject: Re: Product Catalog ** I think the statement is saying the July patch, which is not available yet, will be cumulative. Dave From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of richard@bwc.state.oh.us Sent: Wednesday, May 23, 2012 7:54 AM To: arslist@ARSLIST.ORG Subject: Re: Product Catalog ** o Next, apply Product catalog update 2012-Apr-1 You don't need to install 2012-Jan-1 update now since content updates are cumulative i.e. July release will contain everything in January and April plus new entries Huh? I'm confused. Why apply the April patch if there's a July patch available? From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Vedak, Rahul Sent: Wednesday, May 23, 2012 7:45 AM To: arslist@ARSLIST.ORG Subject: Re: Product Catalog ** Hi Kathy, The new PC content is compatible with following CMDB versions - 7.6.03 P1, 7.6.04, 7.6.04 SP1 and 7.6.04 SP2. For each version there is a 'pre-requisite' patch that must be applied before installing PC content update. I'll try to simplify the process below, * Scenario 1 - Customers consuming new PC data for the first time, o Based on current CMDB version, apply patch that is available on EPD directly under 'BMC Atrium Product Catalog Data 7.6.xx' sub-tree * Just to be clear, only one patch is applicable for your environment based on CMDB version (whether 7.6.03 P1 or 7.6.04 or 7.6.04 SP1 or 7.6.04 SP2) * E.g. if you are on 7.6.04 SP2, you need only 'BMC Atrium Core 7.6.04 SP2 - Product Catalog Data Prerequisite Patch 1' o Next, apply Product catalog update 2012-Apr-1 * You don't need to install 2012-Jan-1 update now since content updates are cumulative i.e. July release will contain everything in January and April plus new entries * Scenario 2 - Customers who have already consumed 2012-Jan-1 PC Update o Simply apply Product catalog update 2012-April-1 * In future - 7.6.04 SP3 or 8.0 versions, no patch will be necessary since all the code changes will be included in the respective version. User need to simply install the latest PC content update. Detailed instructions on applying the pre-requisite patch are available in the Technical Bulletin from the EPD area. Instructions related to Atrium Product Catalog Data Updates are available online here: https://docs.bmc.com/docs/display/pcdata/Home Thanks, Rahul Vedak, Product Manager, Atrium CMDB, BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of KathyMorris Sent: Monday, May 21, 2012 10:02 PM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Re: Product Catalog ** Oh no how my mind is organized? I'm in trouble then. There must be some order to this product catalog install. I searched the knowledge base and I did not find the steps. Do I install the Jan update first, or is the April install cumulative of the Jan update? I believe Sp1 and Sp2 should those be installed first. This is my thoughts in terms of the steps to take: 1. Prerequisite Patch 1 Window product catalog data 2. Prerequisite Patch 2 Window product catalog data 3. Prerequisite patch 1, product catalog data 4. Product catalog update Jan 1 5. Product catalog update April 1 Please let me know your thoughts. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Jose Huerta Sent: Monday, May 21, 2012 2:19 AM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Re: Product Catalog ** It depends on how your mind is organized. Some species organize concepts in a different way, so what is simpler to you can be more complex to them. Who knows how is organized a BMC's engineer's mind? Jose M. Huerta Project Manager Movil: 661 665 088 Telf.: 971 75 03 24 Fax: 971 75 07 94 [cid:image001.jpg@01CD39CC.CBC1A6B0]http://www.sm2baleares.es/ SM2 Baleares S.A. C/Rita Levi Edificio SM2 Parc Bit 07121 Palma de Mallorca [cid:image002.jpg@01CD39CC.CBC1A6B0] http://es-es.facebook.com/pages/SM2-Baleares/158608627954 [cid:image003.jpg@01CD39CC.CBC1A6B0] http://twitter.com/#!/SM2Baleares [cid:image004.jpg@01CD39CC.CBC1A6B0] http
Re: Product Catalog
Hi Kathy, The new PC content is compatible with following CMDB versions - 7.6.03 P1, 7.6.04, 7.6.04 SP1 and 7.6.04 SP2. For each version there is a ‘pre-requisite’ patch that must be applied before installing PC content update. I’ll try to simplify the process below, · Scenario 1 - Customers consuming new PC data for the first time, o Based on current CMDB version, apply patch that is available on EPD directly under ‘BMC Atrium Product Catalog Data 7.6.xx’ sub-tree § Just to be clear, only one patch is applicable for your environment based on CMDB version (whether 7.6.03 P1 or 7.6.04 or 7.6.04 SP1 or 7.6.04 SP2) § E.g. if you are on 7.6.04 SP2, you need only ‘BMC Atrium Core 7.6.04 SP2 - Product Catalog Data Prerequisite Patch 1’ o Next, apply Product catalog update 2012-Apr-1 § You don’t need to install 2012-Jan-1 update now since content updates are cumulative i.e. July release will contain everything in January and April plus new entries · Scenario 2 - Customers who have already consumed 2012-Jan-1 PC Update o Simply apply Product catalog update 2012-April-1 · In future - 7.6.04 SP3 or 8.0 versions, no patch will be necessary since all the code changes will be included in the respective version. User need to simply install the latest PC content update. Detailed instructions on applying the pre-requisite patch are available in the Technical Bulletin from the EPD area. Instructions related to Atrium Product Catalog Data Updates are available online here: https://docs.bmc.com/docs/display/pcdata/Home Thanks, Rahul Vedak, Product Manager, Atrium CMDB, BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of KathyMorris Sent: Monday, May 21, 2012 10:02 PM To: arslist@ARSLIST.ORG Subject: Re: Product Catalog ** Oh no…. how my mind is organized? I’m in trouble then. There must be some order to this product catalog install. I searched the knowledge base and I did not find the steps. Do I install the Jan update first, or is the April install cumulative of the Jan update? I believe Sp1 and Sp2 should those be installed first. This is my thoughts in terms of the steps to take: 1. Prerequisite Patch 1 Window product catalog data 2. Prerequisite Patch 2 Window product catalog data 3. Prerequisite patch 1, product catalog data 4. Product catalog update Jan 1 5. Product catalog update April 1 Please let me know your thoughts. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Jose Huerta Sent: Monday, May 21, 2012 2:19 AM To: arslist@ARSLIST.ORG Subject: Re: Product Catalog ** It depends on how your mind is organized. Some species organize concepts in a different way, so what is simpler to you can be more complex to them. Who knows how is organized a BMC's engineer's mind? Jose M. Huerta Project Manager Movil: 661 665 088 Telf.: 971 75 03 24 Fax: 971 75 07 94 [cid:image001.jpg@01CD3907.85058C20]http://www.sm2baleares.es/ SM2 Baleares S.A. C/Rita Levi Edificio SM2 Parc Bit 07121 Palma de Mallorca [cid:image002.jpg@01CD3907.85058C20] http://es-es.facebook.com/pages/SM2-Baleares/158608627954 [cid:image003.jpg@01CD3907.85058C20] http://twitter.com/#!/SM2Baleares [cid:image004.jpg@01CD3907.85058C20] http://www.linkedin.com/company/sm2-baleares La información contenida en este mensaje de correo electrónico es confidencial. La misma, es enviada con la intención de que únicamente sea leída por la persona(s) a la(s) que va dirigida. El acceso a este mensaje por otras personas no está autorizado, por lo que en tal caso, le rogamos que nos lo comunique por la misma vía, se abstenga de realizar copias del mensaje o remitirlo o entregarlo a otra persona y proceda a borrarlo de inmediato. P Por favor, no imprima este mensaje ni sus documentos adjuntos si no es necesario. On Fri, May 18, 2012 at 8:46 PM, Sanford, Claire claire.sanf...@memorialhermann.orgmailto:claire.sanf...@memorialhermann.org wrote: ** It was very confusing to me as well. Why they could not just have one file to load is beyond me! 1) New Install 2) Patch Install Too easy! From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG] On Behalf Of KathyMorris Sent: Friday, May 18, 2012 1:25 PM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Product Catalog ** Hi, I installed AR System 7.6.4 Windows and would like to install the product catalog and all the updates. I went to the EPD website to download the files needed. I found the following files: / prerequisite patch 1
Re: Product Catalog
o Next, apply Product catalog update 2012-Apr-1 You don’t need to install 2012-Jan-1 update now since content updates are cumulative i.e. July release will contain everything in January and April plus new entries Huh? I’m confused. Why apply the April patch if there’s a July patch available? From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Vedak, Rahul Sent: Wednesday, May 23, 2012 7:45 AM To: arslist@ARSLIST.ORG Subject: Re: Product Catalog ** Hi Kathy, The new PC content is compatible with following CMDB versions - 7.6.03 P1, 7.6.04, 7.6.04 SP1 and 7.6.04 SP2. For each version there is a ‘pre-requisite’ patch that must be applied before installing PC content update. I’ll try to simplify the process below, · Scenario 1 - Customers consuming new PC data for the first time, o Based on current CMDB version, apply patch that is available on EPD directly under ‘BMC Atrium Product Catalog Data 7.6.xx’ sub-tree § Just to be clear, only one patch is applicable for your environment based on CMDB version (whether 7.6.03 P1 or 7.6.04 or 7.6.04 SP1 or 7.6.04 SP2) § E.g. if you are on 7.6.04 SP2, you need only ‘BMC Atrium Core 7.6.04 SP2 - Product Catalog Data Prerequisite Patch 1’ o Next, apply Product catalog update 2012-Apr-1 § You don’t need to install 2012-Jan-1 update now since content updates are cumulative i.e. July release will contain everything in January and April plus new entries · Scenario 2 - Customers who have already consumed 2012-Jan-1 PC Update o Simply apply Product catalog update 2012-April-1 · In future - 7.6.04 SP3 or 8.0 versions, no patch will be necessary since all the code changes will be included in the respective version. User need to simply install the latest PC content update. Detailed instructions on applying the pre-requisite patch are available in the Technical Bulletin from the EPD area. Instructions related to Atrium Product Catalog Data Updates are available online here: https://docs.bmc.com/docs/display/pcdata/Home Thanks, Rahul Vedak, Product Manager, Atrium CMDB, BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of KathyMorris Sent: Monday, May 21, 2012 10:02 PM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Re: Product Catalog ** Oh no…. how my mind is organized? I’m in trouble then. There must be some order to this product catalog install. I searched the knowledge base and I did not find the steps. Do I install the Jan update first, or is the April install cumulative of the Jan update? I believe Sp1 and Sp2 should those be installed first. This is my thoughts in terms of the steps to take: 1. Prerequisite Patch 1 Window product catalog data 2. Prerequisite Patch 2 Window product catalog data 3. Prerequisite patch 1, product catalog data 4. Product catalog update Jan 1 5. Product catalog update April 1 Please let me know your thoughts. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Jose Huerta Sent: Monday, May 21, 2012 2:19 AM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Re: Product Catalog ** It depends on how your mind is organized. Some species organize concepts in a different way, so what is simpler to you can be more complex to them. Who knows how is organized a BMC's engineer's mind? Jose M. Huerta Project Manager Movil: 661 665 088 Telf.: 971 75 03 24 Fax: 971 75 07 94 [cid:image001.jpg@01CD38B9.46BF2690]http://www.sm2baleares.es/ SM2 Baleares S.A. C/Rita Levi Edificio SM2 Parc Bit 07121 Palma de Mallorca [cid:image002.jpg@01CD38B9.46BF2690] http://es-es.facebook.com/pages/SM2-Baleares/158608627954 [cid:image003.jpg@01CD38B9.46BF2690] http://twitter.com/#!/SM2Baleares [cid:image004.jpg@01CD38B9.46BF2690] http://www.linkedin.com/company/sm2-baleares La información contenida en este mensaje de correo electrónico es confidencial. La misma, es enviada con la intención de que únicamente sea leída por la persona(s) a la(s) que va dirigida. El acceso a este mensaje por otras personas no está autorizado, por lo que en tal caso, le rogamos que nos lo comunique por la misma vía, se abstenga de realizar copias del mensaje o remitirlo o entregarlo a otra persona y proceda a borrarlo de inmediato. P Por favor, no imprima este mensaje ni sus documentos adjuntos si no es necesario. On Fri, May 18, 2012 at 8:46 PM, Sanford, Claire claire.sanf...@memorialhermann.orgmailto:claire.sanf...@memorialhermann.org wrote: ** It was very confusing to me as well. Why they could not just have one
Re: Product Catalog
I think the statement is saying the July patch, which is not available yet, will be cumulative. Dave From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of richard@bwc.state.oh.us Sent: Wednesday, May 23, 2012 7:54 AM To: arslist@ARSLIST.ORG Subject: Re: Product Catalog ** o Next, apply Product catalog update 2012-Apr-1 You don't need to install 2012-Jan-1 update now since content updates are cumulative i.e. July release will contain everything in January and April plus new entries Huh? I'm confused. Why apply the April patch if there's a July patch available? From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Vedak, Rahul Sent: Wednesday, May 23, 2012 7:45 AM To: arslist@ARSLIST.ORG Subject: Re: Product Catalog ** Hi Kathy, The new PC content is compatible with following CMDB versions - 7.6.03 P1, 7.6.04, 7.6.04 SP1 and 7.6.04 SP2. For each version there is a 'pre-requisite' patch that must be applied before installing PC content update. I'll try to simplify the process below, * Scenario 1 - Customers consuming new PC data for the first time, o Based on current CMDB version, apply patch that is available on EPD directly under 'BMC Atrium Product Catalog Data 7.6.xx' sub-tree * Just to be clear, only one patch is applicable for your environment based on CMDB version (whether 7.6.03 P1 or 7.6.04 or 7.6.04 SP1 or 7.6.04 SP2) * E.g. if you are on 7.6.04 SP2, you need only 'BMC Atrium Core 7.6.04 SP2 - Product Catalog Data Prerequisite Patch 1' o Next, apply Product catalog update 2012-Apr-1 * You don't need to install 2012-Jan-1 update now since content updates are cumulative i.e. July release will contain everything in January and April plus new entries * Scenario 2 - Customers who have already consumed 2012-Jan-1 PC Update o Simply apply Product catalog update 2012-April-1 * In future - 7.6.04 SP3 or 8.0 versions, no patch will be necessary since all the code changes will be included in the respective version. User need to simply install the latest PC content update. Detailed instructions on applying the pre-requisite patch are available in the Technical Bulletin from the EPD area. Instructions related to Atrium Product Catalog Data Updates are available online here: https://docs.bmc.com/docs/display/pcdata/Home Thanks, Rahul Vedak, Product Manager, Atrium CMDB, BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of KathyMorris Sent: Monday, May 21, 2012 10:02 PM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Re: Product Catalog ** Oh no how my mind is organized? I'm in trouble then. There must be some order to this product catalog install. I searched the knowledge base and I did not find the steps. Do I install the Jan update first, or is the April install cumulative of the Jan update? I believe Sp1 and Sp2 should those be installed first. This is my thoughts in terms of the steps to take: 1. Prerequisite Patch 1 Window product catalog data 2. Prerequisite Patch 2 Window product catalog data 3. Prerequisite patch 1, product catalog data 4. Product catalog update Jan 1 5. Product catalog update April 1 Please let me know your thoughts. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Jose Huerta Sent: Monday, May 21, 2012 2:19 AM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Re: Product Catalog ** It depends on how your mind is organized. Some species organize concepts in a different way, so what is simpler to you can be more complex to them. Who knows how is organized a BMC's engineer's mind? Jose M. Huerta Project Manager Movil: 661 665 088 Telf.: 971 75 03 24 Fax: 971 75 07 94 [cid:557282512@23052012-1FA9]http://www.sm2baleares.es/ SM2 Baleares S.A. C/Rita Levi Edificio SM2 Parc Bit 07121 Palma de Mallorca [cid:557282512@23052012-1FB0] http://es-es.facebook.com/pages/SM2-Baleares/158608627954 [cid:557282512@23052012-1FB7] http://twitter.com/#!/SM2Baleares [cid:557282512@23052012-1FBE] http://www.linkedin.com/company/sm2-baleares La información contenida en este mensaje de correo electrónico es confidencial. La misma, es enviada con la intención de que únicamente sea leída por la persona(s) a la(s) que va dirigida. El acceso a este mensaje por otras personas no está autorizado, por lo que en tal caso, le rogamos que nos lo comunique por la misma vía, se abstenga de realizar copias del mensaje o remitirlo o entregarlo a otra persona y
Re: Product Catalog
Some species organize concepts in a different way, so what is simpler to you can be more complex to them. Who knows how is organized a BMC's engineer's mind? From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Shellman, David Sent: Wednesday, May 23, 2012 8:26 AM To: arslist@ARSLIST.ORG Subject: Re: Product Catalog ** I think the statement is saying the July patch, which is not available yet, will be cumulative. Dave From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of richard@bwc.state.oh.usmailto:richard@bwc.state.oh.us Sent: Wednesday, May 23, 2012 7:54 AM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Re: Product Catalog ** o Next, apply Product catalog update 2012-Apr-1 You don't need to install 2012-Jan-1 update now since content updates are cumulative i.e. July release will contain everything in January and April plus new entries Huh? I'm confused. Why apply the April patch if there's a July patch available? From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Vedak, Rahul Sent: Wednesday, May 23, 2012 7:45 AM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Re: Product Catalog ** Hi Kathy, The new PC content is compatible with following CMDB versions - 7.6.03 P1, 7.6.04, 7.6.04 SP1 and 7.6.04 SP2. For each version there is a 'pre-requisite' patch that must be applied before installing PC content update. I'll try to simplify the process below, * Scenario 1 - Customers consuming new PC data for the first time, o Based on current CMDB version, apply patch that is available on EPD directly under 'BMC Atrium Product Catalog Data 7.6.xx' sub-tree * Just to be clear, only one patch is applicable for your environment based on CMDB version (whether 7.6.03 P1 or 7.6.04 or 7.6.04 SP1 or 7.6.04 SP2) * E.g. if you are on 7.6.04 SP2, you need only 'BMC Atrium Core 7.6.04 SP2 - Product Catalog Data Prerequisite Patch 1' o Next, apply Product catalog update 2012-Apr-1 * You don't need to install 2012-Jan-1 update now since content updates are cumulative i.e. July release will contain everything in January and April plus new entries * Scenario 2 - Customers who have already consumed 2012-Jan-1 PC Update o Simply apply Product catalog update 2012-April-1 * In future - 7.6.04 SP3 or 8.0 versions, no patch will be necessary since all the code changes will be included in the respective version. User need to simply install the latest PC content update. Detailed instructions on applying the pre-requisite patch are available in the Technical Bulletin from the EPD area. Instructions related to Atrium Product Catalog Data Updates are available online here: https://docs.bmc.com/docs/display/pcdata/Home Thanks, Rahul Vedak, Product Manager, Atrium CMDB, BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of KathyMorris Sent: Monday, May 21, 2012 10:02 PM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Re: Product Catalog ** Oh no how my mind is organized? I'm in trouble then. There must be some order to this product catalog install. I searched the knowledge base and I did not find the steps. Do I install the Jan update first, or is the April install cumulative of the Jan update? I believe Sp1 and Sp2 should those be installed first. This is my thoughts in terms of the steps to take: 1. Prerequisite Patch 1 Window product catalog data 2. Prerequisite Patch 2 Window product catalog data 3. Prerequisite patch 1, product catalog data 4. Product catalog update Jan 1 5. Product catalog update April 1 Please let me know your thoughts. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Jose Huerta Sent: Monday, May 21, 2012 2:19 AM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Re: Product Catalog ** It depends on how your mind is organized. Some species organize concepts in a different way, so what is simpler to you can be more complex to them. Who knows how is organized a BMC's engineer's mind? Jose M. Huerta Project Manager Movil: 661 665 088 Telf.: 971 75 03 24 Fax: 971 75 07 94 [cid:image001.jpg@01CD38C1.FA7B4A80]http://www.sm2baleares.es/ SM2 Baleares S.A. C/Rita Levi Edificio SM2 Parc Bit 07121 Palma de Mallorca [cid:image002.jpg@01CD38C1.FA7B4A80] http://es-es.facebook.com/pages/SM2-Baleares/158608627954 [cid:image003.jpg@01CD38C1.FA7B4A80] http://twitter.com/#!/SM2Baleares [cid:image004.jpg
Re: Product Catalog
It depends on how your mind is organized. Some species organize concepts in a different way, so what is simpler to you can be more complex to them. Who knows how is organized a BMC's engineer's mind? Jose M. Huerta Project Manager** Movil: 661 665 088 Telf.: 971 75 03 24 Fax: 971 75 07 94 http://www.sm2baleares.es/ SM2 Baleares S.A. C/Rita Levi Edificio SM2 Parc Bit 07121 Palma de Mallorca http://es-es.facebook.com/pages/SM2-Baleares/158608627954 http://twitter.com/#!/SM2Baleares http://www.linkedin.com/company/sm2-baleares La información contenida en este mensaje de correo electrónico es confidencial. La misma, es enviada con la intención de que únicamente sea leída por la persona(s) a la(s) que va dirigida. El acceso a este mensaje por otras personas no está autorizado, por lo que en tal caso, le rogamos que nos lo comunique por la misma vía, se abstenga de realizar copias del mensaje o remitirlo o entregarlo a otra persona y proceda a borrarlo de inmediato. P Por favor, no imprima este mensaje ni sus documentos adjuntos si no es necesario. On Fri, May 18, 2012 at 8:46 PM, Sanford, Claire claire.sanf...@memorialhermann.org wrote: ** It was very confusing to me as well. Why they could not just have one file to load is beyond me! ** ** **1) **New Install **2) **Patch Install ** ** Too easy! ** ** *From:* Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] *On Behalf Of *KathyMorris *Sent:* Friday, May 18, 2012 1:25 PM *To:* arslist@ARSLIST.ORG *Subject:* Product Catalog ** ** ** Hi, ** ** I installed AR System 7.6.4 Windows and would like to install the product catalog and all the updates. I went to the EPD website to download the files needed. *I found the following files*: / prerequisite patch 1, product catalog data / product catalog update April 1 / product catalog update Jan 1 / prerequisite Patch 1 Window product catalog data / prerequisite Patch 2 Window product catalog data ** ** How to you know what order to install the files? I could not find instructions in regard to the order. ** ** ** ** _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are image002.jpgimage003.jpgimage001.jpgimage004.jpg
Re: Product Catalog
Oh no…. how my mind is organized? I’m in trouble then. There must be some order to this product catalog install. I searched the knowledge base and I did not find the steps. Do I install the Jan update first, or is the April install cumulative of the Jan update? I believe Sp1 and Sp2 should those be installed first. This is my thoughts in terms of the steps to take: 1. Prerequisite Patch 1 Window product catalog data 2. Prerequisite Patch 2 Window product catalog data 3. Prerequisite patch 1, product catalog data 4. Product catalog update Jan 1 5. Product catalog update April 1 Please let me know your thoughts. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Jose Huerta Sent: Monday, May 21, 2012 2:19 AM To: arslist@ARSLIST.ORG Subject: Re: Product Catalog ** It depends on how your mind is organized. Some species organize concepts in a different way, so what is simpler to you can be more complex to them. Who knows how is organized a BMC's engineer's mind? Jose M. Huerta Project Manager Movil: 661 665 088 Telf.: 971 75 03 24 Fax: 971 75 07 94 http://www.sm2baleares.es/ SM2 Baleares S.A. C/Rita Levi Edificio SM2 Parc Bit 07121 Palma de Mallorca http://es-es.facebook.com/pages/SM2-Baleares/158608627954 http://twitter.com/#!/SM2Baleares http://www.linkedin.com/company/sm2-baleares La información contenida en este mensaje de correo electrónico es confidencial. La misma, es enviada con la intención de que únicamente sea leída por la persona(s) a la(s) que va dirigida. El acceso a este mensaje por otras personas no está autorizado, por lo que en tal caso, le rogamos que nos lo comunique por la misma vía, se abstenga de realizar copias del mensaje o remitirlo o entregarlo a otra persona y proceda a borrarlo de inmediato. P Por favor, no imprima este mensaje ni sus documentos adjuntos si no es necesario. On Fri, May 18, 2012 at 8:46 PM, Sanford, Claire claire.sanf...@memorialhermann.org wrote: ** It was very confusing to me as well. Why they could not just have one file to load is beyond me! 1) New Install 2) Patch Install Too easy! From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of KathyMorris Sent: Friday, May 18, 2012 1:25 PM To: arslist@ARSLIST.ORG Subject: Product Catalog ** Hi, I installed AR System 7.6.4 Windows and would like to install the product catalog and all the updates. I went to the EPD website to download the files needed. I found the following files: / prerequisite patch 1, product catalog data / product catalog update April 1 / product catalog update Jan 1 / prerequisite Patch 1 Window product catalog data / prerequisite Patch 2 Window product catalog data How to you know what order to install the files? I could not find instructions in regard to the order. _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are image001.jpgimage002.jpgimage003.jpgimage004.jpg
Re: Product Catalog
It was very confusing to me as well. Why they could not just have one file to load is beyond me! 1) New Install 2) Patch Install Too easy! From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of KathyMorris Sent: Friday, May 18, 2012 1:25 PM To: arslist@ARSLIST.ORG Subject: Product Catalog ** Hi, I installed AR System 7.6.4 Windows and would like to install the product catalog and all the updates. I went to the EPD website to download the files needed. I found the following files: / prerequisite patch 1, product catalog data / product catalog update April 1 / product catalog update Jan 1 / prerequisite Patch 1 Window product catalog data / prerequisite Patch 2 Window product catalog data How to you know what order to install the files? I could not find instructions in regard to the order. _attend WWRUG12 www.wwrug.comhttp://www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Product Catalog Data importing and relating to Company
Hi All, Related to the Product Company Association I have an issue. By following the second option I have imported the data. It seems that the Product categorizations are not populating as expected. The Reason I found out was SHR:SHR:UpdateGroupList-CompanyReinitialize-G_565 which is shared workflow has got the RUN IF qualification as ( 'z1D Action' = UPDATEGROUPLIST ) AND (NOT (( 'Company' = - Global - ) AND (($SCHEMA$ = CFG:Broadcast ) OR ($SCHEMA$ = CFG:ProductCompanyAssociation ) OR ($SCHEMA$ = CFG:Service Catalog Assoc ) OR ($SCHEMA$ = CHG:CFG Calendar Qualification ) OR ($SCHEMA$ = CFG:GenericCompanyModuleAssoc ) OR ($SCHEMA$ = CFG:Decision Tree ) OR ($SCHEMA$ = CFG:Decision Tree-Branch ) OR ($SCHEMA$ = SLM:CFG-SurveyTemplate But if you look closely there is no form called CFG:ProductCompanyAssociation . So I have changed it to PCT:.ProductCompanyAssociation. My Problem is since I have not changed this Run if qualification before my import these work flow have fired in MERGE and Made the Assignee group field to NULL What will be the best option to put this Assignee Group to yes in the already existing record? I have tried deleting the records and try to import it again. This doesn't help as the server crashes during the delete activity. Please advise a way forward .. From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Leonard Neely - FOJ Sent: Thursday, April 03, 2008 3:00 AM To: arslist@ARSLIST.ORG Subject: Re: Product Catalog Data importing and relating to Company You haven't mentioned your app version, but I assume it is ITSM 7. Here are two options: 1. If all your Product Categories will be associated with a single company. * Import the same source file into the PCT-ProductCompanyAssoc form, mapping only the following fields: * Product Categorization Tier 1 * Product Categorization Tier 2 * Product Categorization Tier 3 * CI Type * Company (Map with a static value representing your single company name) * Status (Map with a static value of Enabled if this value does not exist in your source file) 2. If your Product Categories will be associated with multiple companies. a. Use your original source file (Spreadsheet), and add a Company column. b. Populate the new company column with the appropriate values. c. Import the modified source file into the PCT-ProductCompanyAssoc form, mapping only the following fields: * Product Categorization Tier 1 * Product Categorization Tier 2 * Product Categorization Tier 3 * CI Type * Company * Status (Map with a static value of Enabled if this value does not exist in your source file) Note: If all of your Product Categorization was to be associated with ALL of your companies, you could have simply set the Map to Global field to Yes on your original import, which would have automatically created global associations. HTH From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Alan West Sent: Wednesday, April 02, 2008 12:40 PM To: arslist@ARSLIST.ORG Subject: Re: Product Catalog Data importing and relating to Company Have you tried the data load console? I found that using the console wasn't always successful but using the forms that are associated with it and utilising the workflow helps a lot. Kind Regards Alan D West Date: Wed, 2 Apr 2008 12:12:49 -0700 From: [EMAIL PROTECTED] Subject: Product Catalog Data importing and relating to Company To: arslist@ARSLIST.ORG I just imported product catalog data to the PCT:Product Catalog form. Now the only way I see to get this associated to the company is to manually associate them through the Product Catalog setup form. But that means I'll have to do this for 400 entries. Is there an easier way to import this data with the company already associated to it? I'm sure there can be workflow created, but I'm looking for something I don't have to spend weeks trying to figure out. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are A prize an hour, 24 hours a day. Try Big Snap now! http://www.bigsnapsearch.com%0d%0a%20%0d%0a __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ - This message, including any attachments, contains
Re: Product Catalog Data importing and relating to Company
Hi, Yes, I just loooked at my documentation and this was the filter I updated to be able to import from a csv file directly into the PCT:Product Catalog form. Cheers Peter -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Saravanan Palaniappan Sent: 03 April 2008 06:49 To: arslist@ARSLIST.ORG Subject: Re: Product Catalog Data importing and relating to Company Hi all, Is this the filter you are talking about PCT:PDC:CreateDefaultGlobalCompanyAssoc_795_PPDA? Because I see this filter fires only in the Submit and not in merge Thanks Regards Saravanan Palaniappan ITSM To teach and to learn, to laugh and make others laugh. This is my purpose. Any day I don't do this was not worth the time it took to get through it. -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of P Romain ARSlist Sent: Thursday, April 03, 2008 2:50 AM To: arslist@ARSLIST.ORG Subject: Re: Product Catalog Data importing and relating to Company If I remember right there's a filter on the PCT:Product Catalog form that associates the record to the global company. Set the filter to fire on merge and all will be ok. -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of [EMAIL PROTECTED] Sent: 02 April 2008 20:13 To: arslist@ARSLIST.ORG Subject: Product Catalog Data importing and relating to Company I just imported product catalog data to the PCT:Product Catalog form. Now the only way I see to get this associated to the company is to manually associate them through the Product Catalog setup form. But that means I'll have to do this for 400 entries. Is there an easier way to import this data with the company already associated to it? I'm sure there can be workflow created, but I'm looking for something I don't have to spend weeks trying to figure out. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are - This message, including any attachments, contains confidential information intended for a specific individual and purpose, and is intended for the addressee only. Any unauthorized disclosure, use, dissemination, copying, or distribution of this message or any of its attachments or the information contained in this e-mail, or the taking of any action based on it, is strictly prohibited. If you are not the intended recipient, please notify the sender immediately by return e-mail and delete this message. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Product Catalog Data importing and relating to Company
Have you tried the data load console? I found that using the console wasn't always successful but using the forms that are associated with it and utilising the workflow helps a lot.Kind Regards Alan D West Date: Wed, 2 Apr 2008 12:12:49 -0700 From: [EMAIL PROTECTED] Subject: Product Catalog Data importing and relating to Company To: arslist@ARSLIST.ORG I just imported product catalog data to the PCT:Product Catalog form. Now the only way I see to get this associated to the company is to manually associate them through the Product Catalog setup form. But that means I'll have to do this for 400 entries. Is there an easier way to import this data with the company already associated to it? I'm sure there can be workflow created, but I'm looking for something I don't have to spend weeks trying to figure out. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are _ Get Hotmail on your mobile. Text MSN to 63463 now! http://mobile.uk.msn.com/pc/mail.aspx ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Product Catalog Data importing and relating to Company
You haven't mentioned your app version, but I assume it is ITSM 7. Here are two options: 1. If all your Product Categories will be associated with a single company. * Import the same source file into the PCT-ProductCompanyAssoc form, mapping only the following fields: * Product Categorization Tier 1 * Product Categorization Tier 2 * Product Categorization Tier 3 * CI Type * Company (Map with a static value representing your single company name) * Status (Map with a static value of Enabled if this value does not exist in your source file) 2. If your Product Categories will be associated with multiple companies. a. Use your original source file (Spreadsheet), and add a Company column. b. Populate the new company column with the appropriate values. c. Import the modified source file into the PCT-ProductCompanyAssoc form, mapping only the following fields: * Product Categorization Tier 1 * Product Categorization Tier 2 * Product Categorization Tier 3 * CI Type * Company * Status (Map with a static value of Enabled if this value does not exist in your source file) Note: If all of your Product Categorization was to be associated with ALL of your companies, you could have simply set the Map to Global field to Yes on your original import, which would have automatically created global associations. HTH _ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Alan West Sent: Wednesday, April 02, 2008 12:40 PM To: arslist@ARSLIST.ORG Subject: Re: Product Catalog Data importing and relating to Company Have you tried the data load console? I found that using the console wasn't always successful but using the forms that are associated with it and utilising the workflow helps a lot. Kind Regards Alan D West _ Date: Wed, 2 Apr 2008 12:12:49 -0700 From: [EMAIL PROTECTED] Subject: Product Catalog Data importing and relating to Company To: arslist@ARSLIST.ORG I just imported product catalog data to the PCT:Product Catalog form. Now the only way I see to get this associated to the company is to manually associate them through the Product Catalog setup form. But that means I'll have to do this for 400 entries. Is there an easier way to import this data with the company already associated to it? I'm sure there can be workflow created, but I'm looking for something I don't have to spend weeks trying to figure out. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are _ A prize an hour, 24 hours a day. Try Big Snap http://www.bigsnapsearch.com%0d%0a%20%0d%0a now! __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Product Catalog Data importing and relating to Company
Hi all, Is this the filter you are talking about PCT:PDC:CreateDefaultGlobalCompanyAssoc_795_PPDA? Because I see this filter fires only in the Submit and not in merge Thanks Regards Saravanan Palaniappan ITSM To teach and to learn, to laugh and make others laugh. This is my purpose. Any day I don't do this was not worth the time it took to get through it. -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of P Romain ARSlist Sent: Thursday, April 03, 2008 2:50 AM To: arslist@ARSLIST.ORG Subject: Re: Product Catalog Data importing and relating to Company If I remember right there's a filter on the PCT:Product Catalog form that associates the record to the global company. Set the filter to fire on merge and all will be ok. -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of [EMAIL PROTECTED] Sent: 02 April 2008 20:13 To: arslist@ARSLIST.ORG Subject: Product Catalog Data importing and relating to Company I just imported product catalog data to the PCT:Product Catalog form. Now the only way I see to get this associated to the company is to manually associate them through the Product Catalog setup form. But that means I'll have to do this for 400 entries. Is there an easier way to import this data with the company already associated to it? I'm sure there can be workflow created, but I'm looking for something I don't have to spend weeks trying to figure out. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are - This message, including any attachments, contains confidential information intended for a specific individual and purpose, and is intended for the addressee only. Any unauthorized disclosure, use, dissemination, copying, or distribution of this message or any of its attachments or the information contained in this e-mail, or the taking of any action based on it, is strictly prohibited. If you are not the intended recipient, please notify the sender immediately by return e-mail and delete this message. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Product Catalog
Rick, That is what I have done. The problem I had with that, is you are limited on the amount of characters allowed in Group list field, 255 I believe. Thanks for your suggestion though. Dustin Udy Office of Information Technology University of Utah (801)581-3450 [EMAIL PROTECTED] -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Rick Cook Sent: Tuesday, August 07, 2007 3:42 PM To: arslist@ARSLIST.ORG Subject: Re: Product Catalog ** Or, you could grant the users membership to the groups, give them the appropriate permissions, and mark them as unavailable in the groups (so that assignments and notifications don't happen). This is commonly done for managers. Rick On 8/7/07, Dustin Udy [EMAIL PROTECTED] wrote: I am wondering if someone could help me with something. I have a handful of users that need to monitor all of the Incidents that come into the system for all of our groups. Is there a way I can set them up so they can monitor the Incidents from the Management tab without them needing to be a member of all of the groups? I am using ITSM 7. Thanks, Dustin Udy Office of Information Technology University of Utah (801)581-3450 [EMAIL PROTECTED] __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Product Catalog
Why not create a computed group containing all of the support groups, and grant your managers access to that one group? That would take care of the 255 char issue, wouldn't it? Rick On 8/8/07, Dustin Udy [EMAIL PROTECTED] wrote: Rick, That is what I have done. The problem I had with that, is you are limited on the amount of characters allowed in Group list field, 255 I believe. Thanks for your suggestion though. Dustin Udy Office of Information Technology University of Utah (801)581-3450 [EMAIL PROTECTED] -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Rick Cook Sent: Tuesday, August 07, 2007 3:42 PM To: arslist@ARSLIST.ORG Subject: Re: Product Catalog ** Or, you could grant the users membership to the groups, give them the appropriate permissions, and mark them as unavailable in the groups (so that assignments and notifications don't happen). This is commonly done for managers. Rick On 8/7/07, Dustin Udy [EMAIL PROTECTED] wrote: I am wondering if someone could help me with something. I have a handful of users that need to monitor all of the Incidents that come into the system for all of our groups. Is there a way I can set them up so they can monitor the Incidents from the Management tab without them needing to be a member of all of the groups? I am using ITSM 7. Thanks, Dustin Udy Office of Information Technology University of Utah (801)581-3450 [EMAIL PROTECTED] ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Product Catalog
Roger, Thanks for your suggestions I will see what I can figure out. Dustin Udy Office of Information Technology University of Utah (801)581-3450 [EMAIL PROTECTED] -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Roger Justice Sent: Tuesday, August 07, 2007 3:19 PM To: arslist@ARSLIST.ORG Subject: Re: Product Catalog ** You either need to modify the qualification that this group uses so that it does not include groups or create a new Console for the Overview Console with the appropriate qualification. -Original Message- From: Dustin Udy [EMAIL PROTECTED] To: arslist@ARSLIST.ORG Sent: Tue, 7 Aug 2007 3:57 pm Subject: Product Catalog I am wondering if someone could help me with something. I have a handful of users that need to monitor all of the Incidents that come into the system for all of our groups. Is there a way I can set them up so they can monitor the Incidents from the Management tab without them needing to be a member of all of the groups? I am using ITSM 7. Thanks, Dustin Udy Office of Information Technology University of Utah (801)581-3450 [EMAIL PROTECTED] ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org http://www.arslist.org/ ARSlist:Where the Answers Are AOL now offers free email to everyone. Find out more about what's free from AOL at AOL.com http://www.aol.com?ncid=AOLAOF0002000437 . __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Product Catalog
You either need to modify the qualification that this group uses so that it does not include groups or create a new Console for the Overview Console with the appropriate qualification. -Original Message- From: Dustin Udy [EMAIL PROTECTED] To: arslist@ARSLIST.ORG Sent: Tue, 7 Aug 2007 3:57 pm Subject: Product Catalog I am wondering if someone could help me with something. I have a handful of users that need to monitor all of the Incidents that come into the system for all of our groups. Is there a way I can set them up so they can monitor the Incidents from the Management tab without them needing to be a member of all of the groups? I am using ITSM 7. Thanks, Dustin Udy Office of Information Technology University of Utah (801)581-3450 [EMAIL PROTECTED] ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are AOL now offers free email to everyone. Find out more about what's free from AOL at AOL.com. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Product Catalog
Or, you could grant the users membership to the groups, give them the appropriate permissions, and mark them as unavailable in the groups (so that assignments and notifications don't happen). This is commonly done for managers. Rick On 8/7/07, Dustin Udy [EMAIL PROTECTED] wrote: I am wondering if someone could help me with something. I have a handful of users that need to monitor all of the Incidents that come into the system for all of our groups. Is there a way I can set them up so they can monitor the Incidents from the Management tab without them needing to be a member of all of the groups? I am using ITSM 7. Thanks, Dustin Udy Office of Information Technology University of Utah (801)581-3450 [EMAIL PROTECTED] ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
