Re: Project Remedies will be at BMC UserWorld Vancouver.

[Gidd]

Stan,
 
Are you implying that your solution is ITIL compliant?  or ITIL Version 3
compliant for that matter ?
 
 
Regards...Gidd
 

  _  

From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Stan Feinstein
Sent: Tuesday, October 23, 2007 12:01 PM
To: arslist@ARSLIST.ORG
Subject: Ad: Project Remedies will be at BMC UserWorld Vancouver.


** 
Hi everyone,

 

If you are attending BMC UserWorld next week, please look me up.  I will be
in Kiosk 30 on the exhibitor floor, and demonstrating our Remedy-based IT
Governance Suite, which includes IT Project Portfolio Manager and
ActionProgram Manager, and our Demand Management suite, which also includes
Service Manager.  

 

2 new white papers are on our home page,  
www.pri-us.com.  One is on ITIL Version 3 and Managing Transaction Costs.
The other is on Leveraging Investments: in Remedy as well as in your IT
Governance Suite.  It is sub-titled: You Could License a Standalone IT
Governance Suite, But Why Would You Want To.  Taking off on David Letterman,
it lists many more than 10 reasons for using an integrated solution.

 

The other white papers are on Aligning Resources and Business Priorities,
and Bug Reporting, which an example of a cross-application, cross-department
process that becomes trivial to develop and implement when using an
integrated solution.

 

I look forward to seeing you in Vancouver.  It should be a lot of fun.

 

Stan

 

Stan Feinstein

President

Project Remedies Inc.

www.pri-us.com

310-230-1722

 

__20060125___This posting was submitted with HTML in
it___ 

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the 
Answers Are"

Re: Project Remedies will be at BMC UserWorld Vancouver.

[Stan Feinstein]

Hi Gidd,



When you read Service Strategy, the first book in the ITIL V.3. series, the 
first topic discussed on page 3 is transaction costs.  Simply stated, and the 
authors go into more detail starting on page 97, you want to know the cost for 
each request.  We know that there are 3 types of requests: small ones, 
medium-sized ones and large ones (i.e. projects).  There are 3 elements of 
cost: resource cost i.e. time, expenses and asset cost.  



Since our ActionProgram Manager runs on the AR System server and includes time 
and expense tracking functionality for all Remedy-based tasks: help desk tasks, 
change tasks, project tasks (which are all related to requests) and "other" 
tasks not related requests, if you are using Remedy's Asset Management system 
(or a home-grown AR System-based asset mgt system or an asset mgt. system from 
another vendor that you have integrated with the AR System), you have all costs 
in one system.  The costs are tracked at the task level and you can relate each 
task to a request.  If you associate a revenue figure with the request (for 
example, the cost to install a PC is $100), since you also have the cost, you 
can approach a P&L statement for each request, and summarize to each type of 
request.  Since you know who the requestor is and the Business Unit they work 
for, you can also approach a P&L statement for each business unit IT is 
serving.  We call this a Demand Management or Service Request Management 
Framework, and you can find a datasheet about this on our home page 
(www.pri-us.com) or call me and I can discuss it with you and demonstrate it if 
you like, or come to UserWorld.  The datasheet has a helpful diagram showing 
all of this in more detail.



By the way, if you do this, you also know what each person in IT is working on. 
 This is Resource Mgt. at the detailed level.  Our IT Project Portfolio Manager 
covers resource mgt. at a skills (macro) level.



And this is why you want an integrated solution rather than a group of 
disparate products.  Disparate products will then require the timely and 
expensive integration project to bring all the data together, so that's why I 
say that getting MS Project Server or any other PM system for that matter is 
like shooting yourself in the foot.  It takes you away from understanding 
transaction costs rather than helping you understand transaction costs.



This is what the authors of Service Strategy are talking about, and this is 
what our solution addresses.  That's all I'm implying.



And by the way, thanks for asking.



Stan

 



  - Original Message - 
  From: Gidd 
  Newsgroups: public.remedy.arsystem.general
  To: arslist@ARSLIST.ORG 
  Sent: Tuesday, October 23, 2007 8:24: PM
  Subject: Re: Project Remedies will be at BMC UserWorld Vancouver.


  ** 
  Stan,

  Are you implying that your solution is ITIL compliant?  or ITIL Version 3 
compliant for that matter ?


  Regards...Gidd




--
  From: Action Request System discussion list(ARSList) [mailto:[EMAIL 
PROTECTED] On Behalf Of Stan Feinstein
  Sent: Tuesday, October 23, 2007 12:01 PM
  To: arslist@ARSLIST.ORG
  Subject: Ad: Project Remedies will be at BMC UserWorld Vancouver.


  ** 
  Hi everyone,

   

  If you are attending BMC UserWorld next week, please look me up.  I will be 
in Kiosk 30 on the exhibitor floor, and demonstrating our Remedy-based IT 
Governance Suite, which includes IT Project Portfolio Manager and ActionProgram 
Manager, and our Demand Management suite, which also includes Service Manager.  

   

  2 new white papers are on our home page, www.pri-us.com.  One is on ITIL 
Version 3 and Managing Transaction Costs.  The other is on Leveraging 
Investments: in Remedy as well as in your IT Governance Suite.  It is 
sub-titled: You Could License a Standalone IT Governance Suite, But Why Would 
You Want To.  Taking off on David Letterman, it lists many more than 10 reasons 
for using an integrated solution.

   

  The other white papers are on Aligning Resources and Business Priorities, and 
Bug Reporting, which an example of a cross-application, cross-department 
process that becomes trivial to develop and implement when using an integrated 
solution.

   

  I look forward to seeing you in Vancouver.  It should be a lot of fun.



  Stan



  Stan Feinstein

  President

  Project Remedies Inc.

  www.pri-us.com

  310-230-1722

   

  __20060125___This posting was submitted with HTML in 
it___ __20060125___This posting was submitted with HTML in 
it___

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the 
Answers Are"

Re: Project Remedies will be at BMC UserWorld Vancouver.

[Gidd]

Stan,
 
Where in your reply is there a Yes or No ?
 
The fact that you are running on ARS does not imply ITIL anything.  Those of
us that have been through
ITIL verification and actually have a PE verified solution can attest to the
fact that compliance is attainable, 
apparently you have not.
 
You are sending the wrong message here and your diatribe is a disservice to
any potential customers that are looking
for a true ITIL verified solution.  
 
For a real alternative to an PE verified ITIL Compliant solution I would
suggest your customers that a look at what we can 
offer instead:
http://www.buoyantsolutions.net/ESS.html
<http://www.buoyantsolutions.net/essaw.htm> 

 
 
Regards...Gidd

  _  

From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Stan Feinstein
Sent: Wednesday, October 24, 2007 6:39 AM
To: arslist@ARSLIST.ORG
Subject: Re: Project Remedies will be at BMC UserWorld Vancouver.


** 

Hi Gidd,

 

When you read Service Strategy, the first book in the ITIL V.3. series, the
first topic discussed on page 3 is transaction costs.  Simply stated, and
the authors go into more detail starting on page 97, you want to know the
cost for each request.  We know that there are 3 types of requests: small
ones, medium-sized ones and large ones (i.e. projects).  There are 3
elements of cost: resource cost i.e. time, expenses and asset cost.  

 

Since our ActionProgram Manager runs on the AR System server and includes
time and expense tracking functionality for all Remedy-based tasks: help
desk tasks, change tasks, project tasks (which are all related to requests)
and "other" tasks not related requests, if you are using Remedy's Asset
Management system (or a home-grown AR System-based asset mgt system or an
asset mgt. system from another vendor that you have integrated with the AR
System), you have all costs in one system.  The costs are tracked at the
task level and you can relate each task to a request.  If you associate a
revenue figure with the request (for example, the cost to install a PC is
$100), since you also have the cost, you can approach a P&L statement for
each request, and summarize to each type of request.  Since you know who the
requestor is and the Business Unit they work for, you can also approach a
P&L statement for each business unit IT is serving.  We call this a Demand
Management or Service Request Management Framework, and you can find a
datasheet about this on our home page ( <http://www.pri-us.com>
www.pri-us.com) or call me and I can discuss it with you and demonstrate it
if you like, or come to UserWorld.  The datasheet has a helpful diagram
showing all of this in more detail.

 

By the way, if you do this, you also know what each person in IT is working
on.  This is Resource Mgt. at the detailed level.  Our IT Project Portfolio
Manager covers resource mgt. at a skills (macro) level.

 

And this is why you want an integrated solution rather than a group of
disparate products.  Disparate products will then require the timely and
expensive integration project to bring all the data together, so that's why
I say that getting MS Project Server or any other PM system for that matter
is like shooting yourself in the foot.  It takes you away from understanding
transaction costs rather than helping you understand transaction costs.

 

This is what the authors of Service Strategy are talking about, and this is
what our solution addresses.  That's all I'm implying.

 

And by the way, thanks for asking.

 

Stan

 

 

- Original Message - 
From: Gidd <mailto:[EMAIL PROTECTED]>  
Newsgroups: public.remedy.arsystem.general
To: arslist@ARSLIST.ORG 
Sent: Tuesday, October 23, 2007 8:24: PM
Subject: Re: Project Remedies will be at BMC UserWorld Vancouver.

** 
Stan,
 
Are you implying that your solution is ITIL compliant?  or ITIL Version 3
compliant for that matter ?
 
 
Regards...Gidd
 

  _  

From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Stan Feinstein
Sent: Tuesday, October 23, 2007 12:01 PM
To: arslist@ARSLIST.ORG
Subject: Ad: Project Remedies will be at BMC UserWorld Vancouver.


** 
Hi everyone,

 

If you are attending BMC UserWorld next week, please look me up.  I will be
in Kiosk 30 on the exhibitor floor, and demonstrating our Remedy-based IT
Governance Suite, which includes IT Project Portfolio Manager and
ActionProgram Manager, and our Demand Management suite, which also includes
Service Manager.  

 

2 new white papers are on our home page,  <http://www.pri-us.com/>
www.pri-us.com.  One is on ITIL Version 3 and Managing Transaction Costs.
The other is on Leveraging Investments: in Remedy as well as in your IT
Governance Suite.  It is sub-titled: You Could License a Standalone IT
Governance Suite, But Why Would You Want To.  Taking off on David Letterman,
it lists many more than 10 reasons for using an integrated 

Re: Project Remedies will be at BMC UserWorld Vancouver.

[Hugo Visser]

...Or ExpertDesk, http://www.expertdesk.com for that matter...On ITIL
compliance see: http://www.expertdesk.com/en_US/ITILcompliant.html.

(Yes there are more OTB AR System apps out there!)

Hugo

On 10/24/07, Gidd <[EMAIL PROTECTED]> wrote:
>
> ** Stan,
>
> Where in your reply is there a Yes or No ?
>
> The fact that you are running on ARS does not imply ITIL anything.  Those
> of us that have been through
> ITIL verification and *actually* have a PE verified solution can attest to
> the fact that compliance is attainable,
> apparently you have not.
>
> You are sending the wrong message here and your diatribe is a disservice
> to any potential customers that are looking
> for a true ITIL verified solution.
>
> For a real alternative to an PE verified ITIL Compliant solution I would
> suggest your customers that a look at what we can
> offer instead:
>
> http://www.buoyantsolutions.net/ESS.html<http://www.buoyantsolutions.net/essaw.htm>
>
>
> Regards...Gidd
>
>  --
> *From:* Action Request System discussion list(ARSList) [mailto:
> [EMAIL PROTECTED] *On Behalf Of *Stan Feinstein
> *Sent:* Wednesday, October 24, 2007 6:39 AM
> *To:* arslist@ARSLIST.ORG
> *Subject:* Re: Project Remedies will be at BMC UserWorld Vancouver.
>
> **
>
> Hi Gidd,
>
>
>
> When you read *Service Strategy*, the first book in the ITIL V.3. series,
> the first topic discussed on page 3 is transaction costs.  Simply stated,
> and the authors go into more detail starting on page 97, you want to know
> the cost for each request.  We know that there are 3 types of requests:
> small ones, medium-sized ones and large ones (i.e. projects).  There are 3
> elements of cost: resource cost i.e. time, expenses and asset cost.
>
>
>
> Since our ActionProgram Manager runs on the AR System server and includes
> time and expense tracking functionality for all Remedy-based tasks: help
> desk tasks, change tasks, project tasks (which are all related to requests)
> and "other" tasks not related requests, if you are using Remedy's Asset
> Management system (or a home-grown AR System-based asset mgt system or an
> asset mgt. system from another vendor that you have integrated with the AR
> System), you have all costs in one system.  The costs are tracked at the
> task level and you can relate each task to a request.  If you associate a
> revenue figure with the request (for example, the cost to install a PC is
> $100), since you also have the cost, you can approach a P&L statement for
> each request, and summarize to each type of request.  Since you know who the
> requestor is and the Business Unit they work for, you can also approach a
> P&L statement for each business unit IT is serving.  We call this a Demand
> Management or Service Request Management Framework, and you can find a
> datasheet about this on our home page (www.pri-us.com) or call me and I
> can discuss it with you and demonstrate it if you like, or come to
> UserWorld.  The datasheet has a helpful diagram showing all of this in more
> detail.
>
>
>
> By the way, if you do this, you also know what each person in IT is
> working on.  This is Resource Mgt. at the detailed level.  Our IT Project
> Portfolio Manager covers resource mgt. at a skills (macro) level.
>
>
>
> And this is why you want an integrated solution rather than a group of
> disparate products.  Disparate products will then require the timely and
> expensive integration project to bring all the data together, so that's why
> I say that getting MS Project Server or any other PM system for that matter
> is like shooting yourself in the foot.  It takes you away from understanding
> transaction costs rather than helping you understand transaction costs.
>
>
>
> This is what the authors of *Service Strategy* are talking about, and this
> is what our solution addresses.  That's all I'm implying.
>
>
>
> And by the way, thanks for asking.
>
>
>
> Stan
>
>
>
>
>
> - Original Message -
> *From:* Gidd <[EMAIL PROTECTED]>
> *Newsgroups:* public.remedy.arsystem.general
> *To:* arslist@ARSLIST.ORG
> *Sent:* Tuesday, October 23, 2007 8:24: PM
> *Subject:* Re: Project Remedies will be at BMC UserWorld Vancouver.
>
> ** Stan,
>
> Are you implying that your solution is ITIL compliant?  or ITIL Version 3
> compliant for that matter ?
>
>
> Regards...Gidd
>
>
>  --
> *From:* Action Request System discussion list(ARSList) [mailto:
> [EMAIL PROTECTED] *On Behalf Of *Stan Feinstein
> *Sent:* Tuesday, October 23, 2007 12:01 PM
> *To:* arslist@ARSLIST.ORG
> *Subject:* Ad: Pr