Re: User gets a blank screen while accessing Atrium Core Console 7.6 through Mid-Tier 7.5 patch4
Upgrade to Patch5 if you can. On Mon, May 24, 2010 at 12:43 PM, Bilinski, John CTR WHS/ITMD/ASD < john.bilinski@whs.mil> wrote: > ** > > Listers: > > I am receiving a Blank (or grey) screen when trying to access the Atrium > CMDB Console v7.6p1 through Mid-Tier patch 4? > > The problem seems to be with the Data Visualizations field not loading > properly. When I try to access the console through the User tool it > completely freezes my User Tool. > > I found a KB on the BMC Knowledge Base article ‘20014080‘ but none of the > troubleshooting helped me to resolve the issue. > > I ran into this issue a few months back in my QA environment installation > and a re-install of Mid-Tier solved the problem BUT I am in my production > environment and re-installing is a last resort for I have SSL and a 3rdParty > CAC SSO integration(which took signifgant timeto get working) > installed which may cause me more issues after the re-install. > > Does anyone know what cause is at the root of this issue and can offer any > suggestions for me to fix without having to re-install Mid-Tier? > > Thanks. > > John Bilinski > > WHS Remedy Developer > > Contractor (ASD) > > Pentagon 5A936 > > Office: 703.571.2057 > > ITIL v3 Foundation Certified > > _attend WWRUG10 www.wwrug.com ARSlist: "Where the Answers Are"_ > ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are"
Re: User gets a blank screen while accessing Atrium Core Console 7.6 through Mid-Tier 7.5 patch4
Hi John, Please try the below workarounds... Please check if you have atrium directory in mid-tier shared folder and flex directory in WEB-INF folder. If not extract \cmdb\en\workflow\DataVisualizationSystemFiles\aui-resources.zip. 1. Copy the atrium directory to \BMC Software\ARSystem\midtier\ 2. Copy the WEB-INF\flex directory to \BMC Software\ARSystem\midtier\WEB-INF\ 3. Restart Apache Tomcat and then access the Atrium Console. OR Make sure the default web path is concluded with a forward slash. 1. Open Data Visualization Module form 2. Select Atirum-Widget entry from the search result list 3. Replace the atriumwidget.jsp file with the one located in \cmdb\en\workflow\DataVisualizationModule\Atrium-Widget.jsp Thanks and Regards, Dinesh P, Sr. Analyst - Tools Enterprise Tools and Automation Practice HCL Technologies Ltd. - Infrastructure Services Division F-8/9 Sec-3, Noida 201301, INDIA | Cell India: +91 9958291050, UK: +44 7405121381 Office - 0120-4362100 Ext.310 | p.din...@hcl.in<mailto:p.din...@hcl.in> From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of strauss Sent: Monday, May 24, 2010 6:58 PM To: arslist@ARSLIST.ORG Subject: Re: User gets a blank screen while accessing Atrium Core Console 7.6 through Mid-Tier 7.5 patch4 ** Usually it is from not having the web path set correctly in the Server Information - Advanced form, but there are other possibilities as well. Christopher Strauss, Ph.D. Call Tracking Administration Manager University of North Texas Computing & IT Center http://itsm.unt.edu/ From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Bilinski, John CTR WHS/ITMD/ASD Sent: Monday, May 24, 2010 12:43 PM To: arslist@ARSLIST.ORG Subject: User gets a blank screen while accessing Atrium Core Console 7.6 through Mid-Tier 7.5 patch4 ** Listers: I am receiving a Blank (or grey) screen when trying to access the Atrium CMDB Console v7.6p1 through Mid-Tier patch 4? The problem seems to be with the Data Visualizations field not loading properly. When I try to access the console through the User tool it completely freezes my User Tool. I found a KB on the BMC Knowledge Base article '20014080' but none of the troubleshooting helped me to resolve the issue. I ran into this issue a few months back in my QA environment installation and a re-install of Mid-Tier solved the problem BUT I am in my production environment and re-installing is a last resort for I have SSL and a 3rd Party CAC SSO integration (which took signifgant time to get working) installed which may cause me more issues after the re-install. Does anyone know what cause is at the root of this issue and can offer any suggestions for me to fix without having to re-install Mid-Tier? Thanks. John Bilinski WHS Remedy Developer Contractor (ASD) Pentagon 5A936 Office: 703.571.2057 ITIL v3 Foundation Certified _attend WWRUG10 www.wwrug.com ARSlist: "Where the Answers Are"_ _attend WWRUG10 www.wwrug.com ARSlist: "Where the Answers Are"_ DISCLAIMER: --- The contents of this e-mail and any attachment(s) are confidential and intended for the named recipient(s) only. It shall not attach any liability on the originator or HCL or its affiliates. Any views or opinions presented in this email are solely those of the author and may not necessarily reflect the opinions of HCL or its affiliates. Any form of reproduction, dissemination, copying, disclosure, modification, distribution and / or publication of this message without the prior written consent of the author of this e-mail is strictly prohibited. If you have received this email in error please delete it and notify the sender immediately. Before opening any mail and attachments please check them for viruses and defect. --- ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are"
Re: User gets a blank screen while accessing Atrium Core Console 7.6 through Mid-Tier 7.5 patch4
Yes, my configuration settings are set to have the Data Visualization Module to be my ARS server (I even tried the FDQN). -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Pargeter, Christie :CO IS Sent: Monday, May 24, 2010 3:51 PM To: arslist@ARSLIST.ORG Subject: Re: User gets a blank screen while accessing Atrium Core Console 7.6 through Mid-Tier 7.5 patch4 ** One thing to check is on your MidTier config page. BMC had me change the Data Visualization Server, Home Page Server & Authentication Server to be the ARS 7.5 server. From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Bilinski, John CTR WHS/ITMD/ASD Sent: Monday, May 24, 2010 10:43 AM To: arslist@ARSLIST.ORG Subject: User gets a blank screen while accessing Atrium Core Console 7.6 through Mid-Tier 7.5 patch4 ** Listers: I am receiving a Blank (or grey) screen when trying to access the Atrium CMDB Console v7.6p1 through Mid-Tier patch 4? The problem seems to be with the Data Visualizations field not loading properly. When I try to access the console through the User tool it completely freezes my User Tool. I found a KB on the BMC Knowledge Base article '20014080' but none of the troubleshooting helped me to resolve the issue. I ran into this issue a few months back in my QA environment installation and a re-install of Mid-Tier solved the problem BUT I am in my production environment and re-installing is a last resort for I have SSL and a 3rd Party CAC SSO integration (which took signifgant time to get working) installed which may cause me more issues after the re-install. Does anyone know what cause is at the root of this issue and can offer any suggestions for me to fix without having to re-install Mid-Tier? Thanks. John Bilinski WHS Remedy Developer Contractor (ASD) Pentagon 5A936 Office: 703.571.2057 ITIL v3 Foundation Certified _attend WWRUG10 www.wwrug.com ARSlist: "Where the Answers Are"_ _attend WWRUG10 www.wwrug.com ARSlist: "Where the Answers Are"_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are" smime.p7s Description: S/MIME cryptographic signature
Re: User gets a blank screen while accessing Atrium Core Console 7.6 through Mid-Tier 7.5 patch4
One thing to check is on your MidTier config page. BMC had me change the Data Visualization Server, Home Page Server & Authentication Server to be the ARS 7.5 server. From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Bilinski, John CTR WHS/ITMD/ASD Sent: Monday, May 24, 2010 10:43 AM To: arslist@ARSLIST.ORG Subject: User gets a blank screen while accessing Atrium Core Console 7.6 through Mid-Tier 7.5 patch4 ** Listers: I am receiving a Blank (or grey) screen when trying to access the Atrium CMDB Console v7.6p1 through Mid-Tier patch 4? The problem seems to be with the Data Visualizations field not loading properly. When I try to access the console through the User tool it completely freezes my User Tool. I found a KB on the BMC Knowledge Base article '20014080' but none of the troubleshooting helped me to resolve the issue. I ran into this issue a few months back in my QA environment installation and a re-install of Mid-Tier solved the problem BUT I am in my production environment and re-installing is a last resort for I have SSL and a 3rd Party CAC SSO integration (which took signifgant time to get working) installed which may cause me more issues after the re-install. Does anyone know what cause is at the root of this issue and can offer any suggestions for me to fix without having to re-install Mid-Tier? Thanks. John Bilinski WHS Remedy Developer Contractor (ASD) Pentagon 5A936 Office: 703.571.2057 ITIL v3 Foundation Certified _attend WWRUG10 www.wwrug.com ARSlist: "Where the Answers Are"_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are"
Re: User gets a blank screen while accessing Atrium Core Console 7.6 through Mid-Tier 7.5 patch4
By heap size, I assume you are talking about the Java tab of the Tomcat GUI? If that is what you are talking about I have mine set to: Initial memory pool: 512 Max memory pool: 1024 Thread stack size: NULL Also, Juan, the local PC browser is using Flash version 10, the latest and greatest. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Scott Philben Sent: Monday, May 24, 2010 3:18 PM To: arslist@ARSLIST.ORG Subject: Re: User gets a blank screen while accessing Atrium Core Console 7.6 through Mid-Tier 7.5 patch4 How much Java heap memory is Tomcat using? I recently had to set mine higher (1024 MB vice nothing set out of the box) to get the CMDB Console to load. The sample app loaded the graphs and the console almost came up (just a boring green screen) but never completed. Setting the heap size higher fixed the problem. On May 24, 2010, at 2:45 PM, Juan Ingles wrote: > Did you make sure you have the right Flash version? (9+, If memory serves) > > Juan Ingles > > On Mon, May 24, 2010 at 11:39 AM, Bilinski, John CTR WHS/ITMD/ASD > wrote: >> Thanks for the reply Kevin, >> >> The Calendar works fine same with the flashboards, RKM etc.. The issue is >> only with the Atrium CMDB Console which is a data visualization field. The >> Mid-Tier Logs don't have anything useful as far as I can tell from reading >> them over. I rebotted the server and Tomcat many times and still the issues >> persists. >> >> >> -Original Message- >> From: Action Request System discussion list(ARSList) >> [mailto:arsl...@arslist.org] On Behalf Of Kevin Begosh >> Sent: Monday, May 24, 2010 2:29 PM >> To: arslist@ARSLIST.ORG >> Subject: Re: User gets a blank screen while accessing Atrium Core Console >> 7.6 through Mid-Tier 7.5 patch4 >> >> ** >> have you turned on the logs on the mid tier to see if they are producing >> anything? I had had this issues with Change calendar, Artium Core console, >> RKM etc and it usually is something to do with the configuration of the >> URL, or password. I know also bouncing the web server helps sometime too, >> like tomcat. I do remember one time with SRM i was having issues and it >> turned out to be a bad data vis file. >> >> Kevin Begosh >> >> >> On Mon, May 24, 2010 at 1:43 PM, Bilinski, John CTR WHS/ITMD/ASD >> wrote: >> >> >>** >> >>Listers: >> >>I am receiving a Blank (or grey) screen when trying to access the >> Atrium CMDB Console v7.6p1 through Mid-Tier patch 4? >> >>The problem seems to be with the Data Visualizations field not >> loading properly. When I try to access the console through the User tool it >> completely freezes my User Tool. >> >>I found a KB on the BMC Knowledge Base article '20014080' but none >> of the troubleshooting helped me to resolve the issue. >> >> >> >>I ran into this issue a few months back in my QA environment >> installation and a re-install of Mid-Tier solved the problem BUT I am in my >> production environment and re-installing is a last resort for I have SSL and >> a 3rd Party CAC SSO integration (which took signifgant time to get working) >> installed which may cause me more issues after the re-install. >> >>Does anyone know what cause is at the root of this issue and can >> offer any suggestions for me to fix without having to re-install Mid-Tier? >> >>Thanks. >> >> >> >>John Bilinski >> >>WHS Remedy Developer >> >>Contractor (ASD) >> >>Pentagon 5A936 >> >>Office: 703.571.2057 >> >>ITIL v3 Foundation Certified >> >> >> >> >> >>_attend WWRUG10 www.wwrug.com <http://www.wwrug.com/> ARSlist: >> "Where the Answers Are"_ >> >> >> >> >> -- >> Kevin Begosh >> _attend WWRUG10 www.wwrug.com ARSlist: "Where the Answers Are"_ >> >> ___ >> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org >> attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are" >> > > ___ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are" ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are" ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are" smime.p7s Description: S/MIME cryptographic signature
Re: User gets a blank screen while accessing Atrium Core Console 7.6 through Mid-Tier 7.5 patch4
How much Java heap memory is Tomcat using? I recently had to set mine higher (1024 MB vice nothing set out of the box) to get the CMDB Console to load. The sample app loaded the graphs and the console almost came up (just a boring green screen) but never completed. Setting the heap size higher fixed the problem. On May 24, 2010, at 2:45 PM, Juan Ingles wrote: > Did you make sure you have the right Flash version? (9+, If memory serves) > > Juan Ingles > > On Mon, May 24, 2010 at 11:39 AM, Bilinski, John CTR WHS/ITMD/ASD > wrote: >> Thanks for the reply Kevin, >> >> The Calendar works fine same with the flashboards, RKM etc.. The issue is >> only with the Atrium CMDB Console which is a data visualization field. The >> Mid-Tier Logs don't have anything useful as far as I can tell from reading >> them over. I rebotted the server and Tomcat many times and still the issues >> persists. >> >> >> -Original Message- >> From: Action Request System discussion list(ARSList) >> [mailto:arsl...@arslist.org] On Behalf Of Kevin Begosh >> Sent: Monday, May 24, 2010 2:29 PM >> To: arslist@ARSLIST.ORG >> Subject: Re: User gets a blank screen while accessing Atrium Core Console >> 7.6 through Mid-Tier 7.5 patch4 >> >> ** >> have you turned on the logs on the mid tier to see if they are producing >> anything? I had had this issues with Change calendar, Artium Core console, >> RKM etc and it usually is something to do with the configuration of the >> URL, or password. I know also bouncing the web server helps sometime too, >> like tomcat. I do remember one time with SRM i was having issues and it >> turned out to be a bad data vis file. >> >> Kevin Begosh >> >> >> On Mon, May 24, 2010 at 1:43 PM, Bilinski, John CTR WHS/ITMD/ASD >> wrote: >> >> >>** >> >>Listers: >> >>I am receiving a Blank (or grey) screen when trying to access the >> Atrium CMDB Console v7.6p1 through Mid-Tier patch 4? >> >>The problem seems to be with the Data Visualizations field not >> loading properly. When I try to access the console through the User tool it >> completely freezes my User Tool. >> >>I found a KB on the BMC Knowledge Base article '20014080' but none >> of the troubleshooting helped me to resolve the issue. >> >> >> >>I ran into this issue a few months back in my QA environment >> installation and a re-install of Mid-Tier solved the problem BUT I am in my >> production environment and re-installing is a last resort for I have SSL and >> a 3rd Party CAC SSO integration (which took signifgant time to get working) >> installed which may cause me more issues after the re-install. >> >>Does anyone know what cause is at the root of this issue and can >> offer any suggestions for me to fix without having to re-install Mid-Tier? >> >>Thanks. >> >> >> >>John Bilinski >> >>WHS Remedy Developer >> >>Contractor (ASD) >> >>Pentagon 5A936 >> >>Office: 703.571.2057 >> >>ITIL v3 Foundation Certified >> >> >> >> >> >>_attend WWRUG10 www.wwrug.com <http://www.wwrug.com/> ARSlist: >> "Where the Answers Are"_ >> >> >> >> >> -- >> Kevin Begosh >> _attend WWRUG10 www.wwrug.com ARSlist: "Where the Answers Are"_ >> >> ___ >> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org >> attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are" >> > > ___ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are" ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are"
Re: User gets a blank screen while accessing Atrium Core Console 7.6 through Mid-Tier 7.5 patch4
Did you make sure you have the right Flash version? (9+, If memory serves) Juan Ingles On Mon, May 24, 2010 at 11:39 AM, Bilinski, John CTR WHS/ITMD/ASD wrote: > Thanks for the reply Kevin, > > The Calendar works fine same with the flashboards, RKM etc.. The issue is > only with the Atrium CMDB Console which is a data visualization field. The > Mid-Tier Logs don't have anything useful as far as I can tell from reading > them over. I rebotted the server and Tomcat many times and still the issues > persists. > > > -Original Message- > From: Action Request System discussion list(ARSList) > [mailto:arsl...@arslist.org] On Behalf Of Kevin Begosh > Sent: Monday, May 24, 2010 2:29 PM > To: arslist@ARSLIST.ORG > Subject: Re: User gets a blank screen while accessing Atrium Core Console > 7.6 through Mid-Tier 7.5 patch4 > > ** > have you turned on the logs on the mid tier to see if they are producing > anything? I had had this issues with Change calendar, Artium Core console, > RKM etc and it usually is something to do with the configuration of the > URL, or password. I know also bouncing the web server helps sometime too, > like tomcat. I do remember one time with SRM i was having issues and it > turned out to be a bad data vis file. > > Kevin Begosh > > > On Mon, May 24, 2010 at 1:43 PM, Bilinski, John CTR WHS/ITMD/ASD > wrote: > > > ** > > Listers: > > I am receiving a Blank (or grey) screen when trying to access the > Atrium CMDB Console v7.6p1 through Mid-Tier patch 4? > > The problem seems to be with the Data Visualizations field not > loading properly. When I try to access the console through the User tool it > completely freezes my User Tool. > > I found a KB on the BMC Knowledge Base article '20014080' but none > of the troubleshooting helped me to resolve the issue. > > > > I ran into this issue a few months back in my QA environment > installation and a re-install of Mid-Tier solved the problem BUT I am in my > production environment and re-installing is a last resort for I have SSL and > a 3rd Party CAC SSO integration (which took signifgant time to get working) > installed which may cause me more issues after the re-install. > > Does anyone know what cause is at the root of this issue and can > offer any suggestions for me to fix without having to re-install Mid-Tier? > > Thanks. > > > > John Bilinski > > WHS Remedy Developer > > Contractor (ASD) > > Pentagon 5A936 > > Office: 703.571.2057 > > ITIL v3 Foundation Certified > > > > > > _attend WWRUG10 www.wwrug.com <http://www.wwrug.com/> ARSlist: > "Where the Answers Are"_ > > > > > -- > Kevin Begosh > _attend WWRUG10 www.wwrug.com ARSlist: "Where the Answers Are"_ > > ___ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are" > ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are"
Re: User gets a blank screen while accessing Atrium Core Console 7.6 through Mid-Tier 7.5 patch4
Thanks for the reply Kevin, The Calendar works fine same with the flashboards, RKM etc.. The issue is only with the Atrium CMDB Console which is a data visualization field. The Mid-Tier Logs don't have anything useful as far as I can tell from reading them over. I rebotted the server and Tomcat many times and still the issues persists. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Kevin Begosh Sent: Monday, May 24, 2010 2:29 PM To: arslist@ARSLIST.ORG Subject: Re: User gets a blank screen while accessing Atrium Core Console 7.6 through Mid-Tier 7.5 patch4 ** have you turned on the logs on the mid tier to see if they are producing anything? I had had this issues with Change calendar, Artium Core console, RKM etc and it usually is something to do with the configuration of the URL, or password. I know also bouncing the web server helps sometime too, like tomcat. I do remember one time with SRM i was having issues and it turned out to be a bad data vis file. Kevin Begosh On Mon, May 24, 2010 at 1:43 PM, Bilinski, John CTR WHS/ITMD/ASD wrote: ** Listers: I am receiving a Blank (or grey) screen when trying to access the Atrium CMDB Console v7.6p1 through Mid-Tier patch 4? The problem seems to be with the Data Visualizations field not loading properly. When I try to access the console through the User tool it completely freezes my User Tool. I found a KB on the BMC Knowledge Base article '20014080' but none of the troubleshooting helped me to resolve the issue. I ran into this issue a few months back in my QA environment installation and a re-install of Mid-Tier solved the problem BUT I am in my production environment and re-installing is a last resort for I have SSL and a 3rd Party CAC SSO integration (which took signifgant time to get working) installed which may cause me more issues after the re-install. Does anyone know what cause is at the root of this issue and can offer any suggestions for me to fix without having to re-install Mid-Tier? Thanks. John Bilinski WHS Remedy Developer Contractor (ASD) Pentagon 5A936 Office: 703.571.2057 ITIL v3 Foundation Certified _attend WWRUG10 www.wwrug.com <http://www.wwrug.com/> ARSlist: "Where the Answers Are"_ -- Kevin Begosh _attend WWRUG10 www.wwrug.com ARSlist: "Where the Answers Are"_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are" smime.p7s Description: S/MIME cryptographic signature
Re: User gets a blank screen while accessing Atrium Core Console 7.6 through Mid-Tier 7.5 patch4
have you turned on the logs on the mid tier to see if they are producing anything? I had had this issues with Change calendar, Artium Core console, RKM etc and it usually is something to do with the configuration of the URL, or password. I know also bouncing the web server helps sometime too, like tomcat. I do remember one time with SRM i was having issues and it turned out to be a bad data vis file. Kevin Begosh On Mon, May 24, 2010 at 1:43 PM, Bilinski, John CTR WHS/ITMD/ASD < john.bilinski@whs.mil> wrote: > ** > > Listers: > > I am receiving a Blank (or grey) screen when trying to access the Atrium > CMDB Console v7.6p1 through Mid-Tier patch 4? > > The problem seems to be with the Data Visualizations field not loading > properly. When I try to access the console through the User tool it > completely freezes my User Tool. > > I found a KB on the BMC Knowledge Base article ‘20014080‘ but none of the > troubleshooting helped me to resolve the issue. > > I ran into this issue a few months back in my QA environment installation > and a re-install of Mid-Tier solved the problem BUT I am in my production > environment and re-installing is a last resort for I have SSL and a 3rdParty > CAC SSO integration(which took signifgant timeto get working) > installed which may cause me more issues after the re-install. > > Does anyone know what cause is at the root of this issue and can offer any > suggestions for me to fix without having to re-install Mid-Tier? > > Thanks. > > John Bilinski > > WHS Remedy Developer > > Contractor (ASD) > > Pentagon 5A936 > > Office: 703.571.2057 > > ITIL v3 Foundation Certified > > _attend WWRUG10 www.wwrug.com ARSlist: "Where the Answers Are"_ -- Kevin Begosh ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are"
Re: User gets a blank screen while accessing Atrium Core Console 7.6 through Mid-Tier 7.5 patch4
Usually it is from not having the web path set correctly in the Server Information - Advanced form, but there are other possibilities as well. Christopher Strauss, Ph.D. Call Tracking Administration Manager University of North Texas Computing & IT Center http://itsm.unt.edu/ From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Bilinski, John CTR WHS/ITMD/ASD Sent: Monday, May 24, 2010 12:43 PM To: arslist@ARSLIST.ORG Subject: User gets a blank screen while accessing Atrium Core Console 7.6 through Mid-Tier 7.5 patch4 ** Listers: I am receiving a Blank (or grey) screen when trying to access the Atrium CMDB Console v7.6p1 through Mid-Tier patch 4? The problem seems to be with the Data Visualizations field not loading properly. When I try to access the console through the User tool it completely freezes my User Tool. I found a KB on the BMC Knowledge Base article '20014080' but none of the troubleshooting helped me to resolve the issue. I ran into this issue a few months back in my QA environment installation and a re-install of Mid-Tier solved the problem BUT I am in my production environment and re-installing is a last resort for I have SSL and a 3rd Party CAC SSO integration (which took signifgant time to get working) installed which may cause me more issues after the re-install. Does anyone know what cause is at the root of this issue and can offer any suggestions for me to fix without having to re-install Mid-Tier? Thanks. John Bilinski WHS Remedy Developer Contractor (ASD) Pentagon 5A936 Office: 703.571.2057 ITIL v3 Foundation Certified _attend WWRUG10 www.wwrug.com ARSlist: "Where the Answers Are"_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are"
Re: User gets a blank screen while accessing Atrium Core Console 7.6 through Mid-Tier 7.5 patch4
I think I remember having this problem as well, John. I would check your Web Services plugin authentication data. Sometimes it gets lost and needs to be refreshed. Rick On Mon, May 24, 2010 at 10:43 AM, Bilinski, John CTR WHS/ITMD/ASD < john.bilinski@whs.mil> wrote: > ** > > Listers: > > I am receiving a Blank (or grey) screen when trying to access the Atrium > CMDB Console v7.6p1 through Mid-Tier patch 4? > > The problem seems to be with the Data Visualizations field not loading > properly. When I try to access the console through the User tool it > completely freezes my User Tool. > > I found a KB on the BMC Knowledge Base article ‘20014080‘ but none of the > troubleshooting helped me to resolve the issue. > > I ran into this issue a few months back in my QA environment installation > and a re-install of Mid-Tier solved the problem BUT I am in my production > environment and re-installing is a last resort for I have SSL and a 3rdParty > CAC SSO integration(which took signifgant timeto get working) > installed which may cause me more issues after the re-install. > > Does anyone know what cause is at the root of this issue and can offer any > suggestions for me to fix without having to re-install Mid-Tier? > > Thanks. > > John Bilinski > > WHS Remedy Developer > > Contractor (ASD) > > Pentagon 5A936 > > Office: 703.571.2057 > > ITIL v3 Foundation Certified > > _attend WWRUG10 www.wwrug.com ARSlist: "Where the Answers Are"_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are"
