Re: licenses question (minimum install) ITSM
Patrick, The only 'free' licenses that I'm aware of are the 3 Fixed User licenses you get with the Remedy Server, I believe everything else needs to be purchased. On Tue, Feb 18, 2014 at 1:56 PM, patrick zandi wrote: > ** > So we bought ITSM but the install instructions say you need (20 licenses > for each module). > Does that mean that purchasing ITSM you get free 20 licenses? This must > have been covered before... > > Any where would that information be published. > > -- > Patrick Zandi > _ARSlist: "Where the Answers Are" and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
Re: licenses question (minimum install) ITSM
That is the way I understand it too. I think you need that many license if you are installing the sample data. I don't believe it is an issue to set the server with 20 license across the board, instal and then reduce the count to what you are actually entitled to (may want to double check with your account manager). Jason On Tue, Feb 18, 2014 at 1:00 PM, LJ LongWing wrote: > ** > Patrick, > The only 'free' licenses that I'm aware of are the 3 Fixed User licenses > you get with the Remedy Server, I believe everything else needs to be > purchased. > > > On Tue, Feb 18, 2014 at 1:56 PM, patrick zandi wrote: > >> ** >> So we bought ITSM but the install instructions say you need (20 licenses >> for each module). >> Does that mean that purchasing ITSM you get free 20 licenses? This must >> have been covered before... >> >> Any where would that information be published. >> >> -- >> Patrick Zandi >> _ARSlist: "Where the Answers Are" and have been for 20 years_ > > > _ARSlist: "Where the Answers Are" and have been for 20 years_ > ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
Re: licenses question (minimum install) ITSM
After you set the AR Server license (whether temp or permanent), you can set the Application licenses and then the AR and Application user licenses. You don't need keys for the Application licenses or the Application User Licenses. I do believe that if BMC were going to audit you, they would audit these numbers though. There are people profiles that get loaded during the installation, they use the application licenses (floating I think). If you don't have App and App User licenses applied, the installer errors out. HTH Janie On Tue, Feb 18, 2014 at 2:00 PM, Jason Miller wrote: > ** > That is the way I understand it too. I think you need that many license > if you are installing the sample data. I don't believe it is an issue to > set the server with 20 license across the board, instal and then reduce the > count to what you are actually entitled to (may want to double check with > your account manager). > > Jason > > > On Tue, Feb 18, 2014 at 1:00 PM, LJ LongWing wrote: > >> ** >> Patrick, >> The only 'free' licenses that I'm aware of are the 3 Fixed User licenses >> you get with the Remedy Server, I believe everything else needs to be >> purchased. >> >> >> On Tue, Feb 18, 2014 at 1:56 PM, patrick zandi wrote: >> >>> ** >>> So we bought ITSM but the install instructions say you need (20 licenses >>> for each module). >>> Does that mean that purchasing ITSM you get free 20 licenses? This must >>> have been covered before... >>> >>> Any where would that information be published. >>> >>> -- >>> Patrick Zandi >>> _ARSlist: "Where the Answers Are" and have been for 20 years_ >> >> >> _ARSlist: "Where the Answers Are" and have been for 20 years_ >> > > _ARSlist: "Where the Answers Are" and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
Re: licenses question (minimum install) ITSM
Hi, You are not even allowed to use the 3 Fixed licenses. These show in the system for historic reasons, and everyone that is not on the old legacy licensing mode will not be allowed to make use of them, i.e. not assign them to anyone. This is probably something we should add to our license FAQ: https://rrr.se/cgi/index?pg=faq Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011) Ask the Remedy Licensing Experts (Best R.O.I. Award at WWRUG10/11/12/13): * RRR|License - Not enough Remedy licenses? Save money by optimizing. * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs. Find these products, and many free tools and utilities, at http://rrr.se. > Patrick, > The only 'free' licenses that I'm aware of are the 3 Fixed User licenses > you get with the Remedy Server, I believe everything else needs to be > purchased. > > > On Tue, Feb 18, 2014 at 1:56 PM, patrick zandi wrote: > >> ** >> So we bought ITSM but the install instructions say you need (20 licenses >> for each module). >> Does that mean that purchasing ITSM you get free 20 licenses? This must >> have been covered before... >> >> Any where would that information be published. >> >> -- >> Patrick Zandi >> _ARSlist: "Where the Answers Are" and have been for 20 years_ > > ___ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > "Where the Answers Are, and have been for 20 years" > ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
Re: licenses question (minimum install) ITSM
I can understand not being able to use them with the ITSM application suite (as that requires Application licenses), but not even for some separate custom work? i.e. You have the ITSM app suite and you create a custom form that an outside app pushes data into (or updates). Would that not be able to use one of the 3 fixed licenses? Fred -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Misi Mladoniczky Sent: Tuesday, February 18, 2014 4:56 PM To: arslist@ARSLIST.ORG Subject: Re: licenses question (minimum install) ITSM Hi, You are not even allowed to use the 3 Fixed licenses. These show in the system for historic reasons, and everyone that is not on the old legacy licensing mode will not be allowed to make use of them, i.e. not assign them to anyone. This is probably something we should add to our license FAQ: https://rrr.se/cgi/index?pg=faq Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011) Ask the Remedy Licensing Experts (Best R.O.I. Award at WWRUG10/11/12/13): * RRR|License - Not enough Remedy licenses? Save money by optimizing. * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs. Find these products, and many free tools and utilities, at http://rrr.se. > Patrick, > The only 'free' licenses that I'm aware of are the 3 Fixed User licenses > you get with the Remedy Server, I believe everything else needs to be > purchased. > > -Original Message- > On Tue, Feb 18, 2014 at 1:56 PM, patrick zandi wrote: > >> ** >> So we bought ITSM but the install instructions say you need (20 licenses >> for each module). >> Does that mean that purchasing ITSM you get free 20 licenses? This must >> have been covered before... >> >> Any where would that information be published. >> >> -- >> Patrick Zandi ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
Re: licenses question (minimum install) ITSM
Misi, Where is this information coming from? I have a new install of ARS 8.1 with ITSM, but I show +3 licenses in AR System Server and in my user form when I change a user to a Fixed license, I'm provided the number of total ARS Fixed licenses, which is +3 of the number I have designated in the License form. Thanks, Janie On Tue, Feb 18, 2014 at 2:55 PM, Misi Mladoniczky wrote: > Hi, > > You are not even allowed to use the 3 Fixed licenses. These show in the > system > for historic reasons, and everyone that is not on the old legacy licensing > mode will not be allowed to make use of them, i.e. not assign them to > anyone. > > This is probably something we should add to our license FAQ: > https://rrr.se/cgi/index?pg=faq > > Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011) > > Ask the Remedy Licensing Experts (Best R.O.I. Award at WWRUG10/11/12/13): > * RRR|License - Not enough Remedy licenses? Save money by optimizing. > * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs. > Find these products, and many free tools and utilities, at http://rrr.se. > > > Patrick, > > The only 'free' licenses that I'm aware of are the 3 Fixed User licenses > > you get with the Remedy Server, I believe everything else needs to be > > purchased. > > > > > > On Tue, Feb 18, 2014 at 1:56 PM, patrick zandi > wrote: > > > >> ** > >> So we bought ITSM but the install instructions say you need (20 licenses > >> for each module). > >> Does that mean that purchasing ITSM you get free 20 licenses? This must > >> have been covered before... > >> > >> Any where would that information be published. > >> > >> -- > >> Patrick Zandi > >> _ARSlist: "Where the Answers Are" and have been for 20 years_ > > > > > ___ > > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > > "Where the Answers Are, and have been for 20 years" > > > > > ___ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > "Where the Answers Are, and have been for 20 years" > ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
Re: licenses question (minimum install) ITSM
Hi, If you install ITSM, then the 'Fixed' licenses are pre-allocated to "Demo", "appadmin" and "EscalationUser" (as of the 8.x versions). Without licensing the Server on either a temporary license or full Server license then you are restricted to these licenses to use the system as a "Demonstration" system only. If you include the ITSM sample data then all additional Users are allocated a "Floating" license - with the new "Blue" pricing model you now have the concept of an Application license with an included "ARS" license (x1) as opposed to the traditional separate individual "ARS" and "Application" licenses (x2). This is what Misi is referring too. It gets complicated once you introduce "Suite" licensing .. Doug can correct us here if we are way off mark J _ Kind Regards, Carl Wilson http://www.missingpiecessoftware.com/ From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Janie Sprenger Sent: 18 February 2014 23:36 To: arslist@ARSLIST.ORG Subject: Re: licenses question (minimum install) ITSM ** Misi, Where is this information coming from? I have a new install of ARS 8.1 with ITSM, but I show +3 licenses in AR System Server and in my user form when I change a user to a Fixed license, I'm provided the number of total ARS Fixed licenses, which is +3 of the number I have designated in the License form. Thanks, Janie On Tue, Feb 18, 2014 at 2:55 PM, Misi Mladoniczky wrote: Hi, You are not even allowed to use the 3 Fixed licenses. These show in the system for historic reasons, and everyone that is not on the old legacy licensing mode will not be allowed to make use of them, i.e. not assign them to anyone. This is probably something we should add to our license FAQ: https://rrr.se/cgi/index?pg=faq Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011) Ask the Remedy Licensing Experts (Best R.O.I. Award at WWRUG10/11/12/13): * RRR|License - Not enough Remedy licenses? Save money by optimizing. * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs. Find these products, and many free tools and utilities, at http://rrr.se. > Patrick, > The only 'free' licenses that I'm aware of are the 3 Fixed User licenses > you get with the Remedy Server, I believe everything else needs to be > purchased. > > > On Tue, Feb 18, 2014 at 1:56 PM, patrick zandi wrote: > >> ** >> So we bought ITSM but the install instructions say you need (20 licenses >> for each module). >> Does that mean that purchasing ITSM you get free 20 licenses? This must >> have been covered before... >> >> Any where would that information be published. >> >> -- >> Patrick Zandi >> _ARSlist: "Where the Answers Are" and have been for 20 years_ > > ___ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > "Where the Answers Are, and have been for 20 years" > ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years" _ARSlist: "Where the Answers Are" and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
Re: licenses question (minimum install) ITSM
You don't get those licenses free, they are an additional cost. You only need those licenses if you are installing Sample Data. If you are not installing sample data you will not get that message. Tim -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of patrick zandi Sent: Tuesday, February 18, 2014 1:57 PM To: arslist@ARSLIST.ORG Subject: licenses question (minimum install) ITSM ** So we bought ITSM but the install instructions say you need (20 licenses for each module). Does that mean that purchasing ITSM you get free 20 licenses? This must have been covered before... Any where would that information be published. -- Patrick Zandi _ARSlist: "Where the Answers Are" and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
Re: licenses question (minimum install) ITSM
While of course you should always check with your sales rep, my understanding is that once you move to the Suite pricing, the "3 free licenses" are no longer legally included. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Misi Mladoniczky Sent: Tuesday, February 18, 2014 2:56 PM To: arslist@ARSLIST.ORG Subject: Re: licenses question (minimum install) ITSM Hi, You are not even allowed to use the 3 Fixed licenses. These show in the system for historic reasons, and everyone that is not on the old legacy licensing mode will not be allowed to make use of them, i.e. not assign them to anyone. This is probably something we should add to our license FAQ: https://rrr.se/cgi/index?pg=faq Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011) Ask the Remedy Licensing Experts (Best R.O.I. Award at WWRUG10/11/12/13): * RRR|License - Not enough Remedy licenses? Save money by optimizing. * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs. Find these products, and many free tools and utilities, at http://rrr.se. > Patrick, > The only 'free' licenses that I'm aware of are the 3 Fixed User > licenses you get with the Remedy Server, I believe everything else > needs to be purchased. > > > On Tue, Feb 18, 2014 at 1:56 PM, patrick zandi wrote: > >> ** >> So we bought ITSM but the install instructions say you need (20 >> licenses for each module). >> Does that mean that purchasing ITSM you get free 20 licenses? This >> must have been covered before... >> >> Any where would that information be published. >> >> -- >> Patrick Zandi >> _ARSlist: "Where the Answers Are" and have been for 20 years_ > > __ > _ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > "Where the Answers Are, and have been for 20 years" > ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years" ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
Re: licenses question (minimum install) ITSM
But can you still use the 3 for basic development and basic proof of concept? Sincerly, David Charters Charters Technologies 317-331-8985 Original message From: "Brock, Anne" Date:02/18/2014 10:45 PM (GMT-05:00) To: arslist@ARSLIST.ORG Subject: Re: licenses question (minimum install) ITSM While of course you should always check with your sales rep, my understanding is that once you move to the Suite pricing, the "3 free licenses" are no longer legally included. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Misi Mladoniczky Sent: Tuesday, February 18, 2014 2:56 PM To: arslist@ARSLIST.ORG Subject: Re: licenses question (minimum install) ITSM Hi, You are not even allowed to use the 3 Fixed licenses. These show in the system for historic reasons, and everyone that is not on the old legacy licensing mode will not be allowed to make use of them, i.e. not assign them to anyone. This is probably something we should add to our license FAQ: https://rrr.se/cgi/index?pg=faq Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011) Ask the Remedy Licensing Experts (Best R.O.I. Award at WWRUG10/11/12/13): * RRR|License - Not enough Remedy licenses? Save money by optimizing. * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs. Find these products, and many free tools and utilities, at http://rrr.se. > Patrick, > The only 'free' licenses that I'm aware of are the 3 Fixed User > licenses you get with the Remedy Server, I believe everything else > needs to be purchased. > > > On Tue, Feb 18, 2014 at 1:56 PM, patrick zandi wrote: > >> ** >> So we bought ITSM but the install instructions say you need (20 >> licenses for each module). >> Does that mean that purchasing ITSM you get free 20 licenses? This >> must have been covered before... >> >> Any where would that information be published. >> >> -- >> Patrick Zandi >> _ARSlist: "Where the Answers Are" and have been for 20 years_ > > __ > _ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > "Where the Answers Are, and have been for 20 years" > ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years" ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years" ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
Re: licenses question (minimum install) ITSM
Hi, I do not think you could even do that. Instead you should get temp licenses from your sales rep to be on the safe side. For a proof of concept or temporary testing, you should have no problem with that. Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011) Ask the Remedy Licensing Experts (Best R.O.I. Award at WWRUG10/11/12/13): * RRR|License - Not enough Remedy licenses? Save money by optimizing. * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs. Find these products, and many free tools and utilities, at http://rrr.se. > But can you still use the 3 for basic development and basic proof of > concept? > > > Sincerly, > > David Charters > Charters Technologies > 317-331-8985 > > Original message > From: "Brock, Anne" > Date:02/18/2014 10:45 PM (GMT-05:00) > To: arslist@ARSLIST.ORG > Subject: Re: licenses question (minimum install) ITSM > > While of course you should always check with your sales rep, my understanding > is that once you move to the Suite pricing, the "3 free licenses" are no > longer legally included. > > > > > -Original Message- > From: Action Request System discussion list(ARSList) > [mailto:arslist@ARSLIST.ORG] On Behalf Of Misi Mladoniczky > Sent: Tuesday, February 18, 2014 2:56 PM > To: arslist@ARSLIST.ORG > Subject: Re: licenses question (minimum install) ITSM > > Hi, > > You are not even allowed to use the 3 Fixed licenses. These show in the system > for historic reasons, and everyone that is not on the old legacy licensing > mode will not be allowed to make use of them, i.e. not assign them to anyone. > > This is probably something we should add to our license FAQ: > https://rrr.se/cgi/index?pg=faq > > Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP > 2011) > > Ask the Remedy Licensing Experts (Best R.O.I. Award at WWRUG10/11/12/13): > * RRR|License - Not enough Remedy licenses? Save money by optimizing. > * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs. > Find these products, and many free tools and utilities, at http://rrr.se. > >> Patrick, >> The only 'free' licenses that I'm aware of are the 3 Fixed User >> licenses you get with the Remedy Server, I believe everything else >> needs to be purchased. >> >> >> On Tue, Feb 18, 2014 at 1:56 PM, patrick zandi wrote: >> >>> ** >>> So we bought ITSM but the install instructions say you need (20 >>> licenses for each module). >>> Does that mean that purchasing ITSM you get free 20 licenses? This >>> must have been covered before... >>> >>> Any where would that information be published. >>> >>> -- >>> Patrick Zandi >>> _ARSlist: "Where the Answers Are" and have been for 20 years_ >> >> __ >> _ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org >> "Where the Answers Are, and have been for 20 years" >> > > ___ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers > Are, and have been for 20 years" > > ___ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > "Where the Answers Are, and have been for 20 years" > > > ___ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > "Where the Answers Are, and have been for 20 years" > ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
