Re: [EXTERNAL] Re: Related release from change
Hi Natalie, Thanks for your replay. We are not getting any error when we submit release form change, the out of box was not sending the note field, and we are trying to send the note field but nothing is sent Best Regards, Abdulrahman Hejazi Date: Wed, 6 Mar 2013 16:13:19 + From: nkst...@sandia.gov Subject: Re: [EXTERNAL] Re: Related release from change To: arslist@ARSLIST.ORG ** Abdulrahman: Here’s what may sound like a crazy question for you – do you have a double-quote in the Summary of your change request? We found that if there is one, we are unable to create related ticket types of all sorts, from incidents to change requests, etc., though the problem may exist with other modules. We have not specifically tested release tickets, as we are not using release management. What happens is that when we go to create the related ticket, not only does the Notes field not get copied over, but all characters in the Summary past the first double-quote get truncated, and Impact, Urgency, and Priority are not brought over as well. We can fill all of that in, but when we go to submit the ticket, we get an error that says, “Required field cannot be blank: Submitter (ARERR 326)”. The workaround we’ve found is to cancel out of the related ticket we are trying to create, then remove the double-quote from the Summary, save the ticket, then try creating the related ticket again. Apparently the double-quote gets interpreted as a SQL delimiter and cuts off several of the fields it is supposed to copy over for the related ticket creation. I don’t know if this is your problem or not, but I thought I’d at least mention it so you can investigate it if it sounds relevant. We are on ITSM 7.6.04 SP2. Good luck and best regards, Natalie Stroud SAIC @ Sandia National Laboratories ARS-ITSM Tester Albuquerque, NM USA nkst...@sandia.gov ITSM 7.6.04 SP2 – Windows 2003 – SQL Server 2008 From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of . . Sent: Wednesday, March 06, 2013 4:40 AM To: arslist@ARSLIST.ORG Subject: [EXTERNAL] Re: Related release from change ** any one can help me Best Regards, Abdulrahman Hejazi From: ashej...@hotmail.com To: arslist@arslist.org Subject: RE: Related release from change Date: Tue, 5 Mar 2013 12:12:36 + AR server 7.6 Application 7.6 This is the active link but if we add the note filed its not working (PERFORM-ACTION-SEND-EVENT @ CREATEASSOC_CHGRMS + DESC=) + $Description$) + ;SITEG=) + $Site Group$) + ;SITE=) + $Site$) + ;RGN=) + $Region$) + ;RACTION=Create Release Container) + ;FORM=CHG:Infrastructure Change) + ;RMSID=) + $z1D Char25$) + ;CPY=) + $Company$) + ;LCPY=) + $Company$) + ;SITEID=) + $Site ID$) + ;IM=) + $Impact$) + ;UR=) + $Urgency$) + ;PARENT=) + $Infrastructure Change ID$) + ;ORG=) + $Organization$) + ;DEPT=) + $Department$) + ;MINIT=) + $Middle Initial$) + ;C1=) + $Categorization Tier 1$) + ;C2=) + $Categorization Tier 2$) + ;C3=) + $Categorization Tier 3$) + ;MFG=) + $Manufacturer (2)$) + ;P1=) + $Product Cat Tier 1$) + ;P2=) + $Product Cat Tier 2$) + ;P3=) + $Product Cat Tier 3$) + ;PN=) + $Product Name (2)$) + ;PMV=) + $Product Model/Version (2)$) + ;SERVCI=) + $ServiceCI$) + ;SERVCIRECON=) + $ServiceCI_ReconID$) + ;RISK=) + $Risk Level$) + ;PRI=) + $Priority$) + ;ZACTION=RELATESERVICECI) + ;FN=) + $First Name$) + ;FN=) + $First Name$) + ;LN=) + $Last Name$) + ;PN=) + $Phone Number$) + ;FN=) + $First Name$) + ;SGN2=) + $Support Group Name2$) + ;SORG2=) + $Support Organization2$) + ;SGID2=) + $Support Group ID 2$) + ; INT:RMSCHG:CRQ:Association_Create_Release_115 INT:RMSCHG:CRQ:Association_Create_Release_115_ManifestAssoc Best Regards, Abdulrahman Hejazi Date: Tue, 5 Mar 2013 05:13:58 -0600 From: taufc...@gmail.com Subject: Re: Related release from change To: arslist@ARSLIST.ORG ** Since I don't know what version you're on or where you are specifically, I'll take a stab and guess that you're within the change request itself. It's probably an Open Window action on an Active Link that is bringing over the fields and you'd have to check to see if it is bringing over the Notes field. Sent from my iPhone On Mar 5, 2013, at 5:10 AM, . . ashej...@hotmail.com wrote: ** Hi all, I am trying to open related release from change but when we create the new release we cannot get detail description (Notes) from change. Best Regards, Abdulrahman Hejazi _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_
Re: Related release from change
any one can help me Best Regards, Abdulrahman Hejazi From: ashej...@hotmail.com To: arslist@arslist.org Subject: RE: Related release from change Date: Tue, 5 Mar 2013 12:12:36 + AR server 7.6 Application 7.6 This is the active link but if we add the note filed its not working (PERFORM-ACTION-SEND-EVENT @ CREATEASSOC_CHGRMS + DESC=) + $Description$) + ;SITEG=) + $Site Group$) + ;SITE=) + $Site$) + ;RGN=) + $Region$) + ;RACTION=Create Release Container) + ;FORM=CHG:Infrastructure Change) + ;RMSID=) + $z1D Char25$) + ;CPY=) + $Company$) + ;LCPY=) + $Company$) + ;SITEID=) + $Site ID$) + ;IM=) + $Impact$) + ;UR=) + $Urgency$) + ;PARENT=) + $Infrastructure Change ID$) + ;ORG=) + $Organization$) + ;DEPT=) + $Department$) + ;MINIT=) + $Middle Initial$) + ;C1=) + $Categorization Tier 1$) + ;C2=) + $Categorization Tier 2$) + ;C3=) + $Categorization Tier 3$) + ;MFG=) + $Manufacturer (2)$) + ;P1=) + $Product Cat Tier 1$) + ;P2=) + $Product Cat Tier 2$) + ;P3=) + $Product Cat Tier 3$) + ;PN=) + $Product Name (2)$) + ;PMV=) + $Product Model/Version (2)$) + ;SERVCI=) + $ServiceCI$) + ;SERVCIRECON=) + $ServiceCI_ReconID$) + ;RISK=) + $Risk Level$) + ;PRI=) + $Priority$) + ;ZACTION=RELATESERVICECI) + ;FN=) + $First Name$) + ;FN=) + $First Name$) + ;LN=) + $Last Name$) + ;PN=) + $Phone Number$) + ;FN=) + $First Name$) + ;SGN2=) + $Support Group Name2$) + ;SORG2=) + $Support Organization2$) + ;SGID2=) + $Support Group ID 2$) + ; INT:RMSCHG:CRQ:Association_Create_Release_115 INT:RMSCHG:CRQ:Association_Create_Release_115_ManifestAssoc Best Regards, Abdulrahman Hejazi Date: Tue, 5 Mar 2013 05:13:58 -0600 From: taufc...@gmail.com Subject: Re: Related release from change To: arslist@ARSLIST.ORG ** Since I don't know what version you're on or where you are specifically, I'll take a stab and guess that you're within the change request itself. It's probably an Open Window action on an Active Link that is bringing over the fields and you'd have to check to see if it is bringing over the Notes field. Sent from my iPhone On Mar 5, 2013, at 5:10 AM, . . ashej...@hotmail.com wrote: ** Hi all, I am trying to open related release from change but when we create the new release we cannot get detail description (Notes) from change. Best Regards, Abdulrahman Hejazi _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: [EXTERNAL] Re: Related release from change
Abdulrahman: Here's what may sound like a crazy question for you - do you have a double-quote in the Summary of your change request? We found that if there is one, we are unable to create related ticket types of all sorts, from incidents to change requests, etc., though the problem may exist with other modules. We have not specifically tested release tickets, as we are not using release management. What happens is that when we go to create the related ticket, not only does the Notes field not get copied over, but all characters in the Summary past the first double-quote get truncated, and Impact, Urgency, and Priority are not brought over as well. We can fill all of that in, but when we go to submit the ticket, we get an error that says, Required field cannot be blank: Submitter (ARERR 326). The workaround we've found is to cancel out of the related ticket we are trying to create, then remove the double-quote from the Summary, save the ticket, then try creating the related ticket again. Apparently the double-quote gets interpreted as a SQL delimiter and cuts off several of the fields it is supposed to copy over for the related ticket creation. I don't know if this is your problem or not, but I thought I'd at least mention it so you can investigate it if it sounds relevant. We are on ITSM 7.6.04 SP2. Good luck and best regards, Natalie Stroud SAIC @ Sandia National Laboratories ARS-ITSM Tester Albuquerque, NM USA nkst...@sandia.govmailto:nkst...@sandia.gov ITSM 7.6.04 SP2 - Windows 2003 - SQL Server 2008 From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of . . Sent: Wednesday, March 06, 2013 4:40 AM To: arslist@ARSLIST.ORG Subject: [EXTERNAL] Re: Related release from change ** any one can help me Best Regards, Abdulrahman Hejazi From: ashej...@hotmail.commailto:ashej...@hotmail.com To: arslist@arslist.orgmailto:arslist@arslist.org Subject: RE: Related release from change Date: Tue, 5 Mar 2013 12:12:36 + AR server 7.6 Application 7.6 This is the active link but if we add the note filed its not working (PERFORM-ACTION-SEND-EVENT @ CREATEASSOC_CHGRMS + DESC=) + $Description$) + ;SITEG=) + $Site Group$) + ;SITE=) + $Site$) + ;RGN=) + $Region$) + ;RACTION=Create Release Container) + ;FORM=CHG:Infrastructure Change) + ;RMSID=) + $z1D Char25$) + ;CPY=) + $Company$) + ;LCPY=) + $Company$) + ;SITEID=) + $Site ID$) + ;IM=) + $Impact$) + ;UR=) + $Urgency$) + ;PARENT=) + $Infrastructure Change ID$) + ;ORG=) + $Organization$) + ;DEPT=) + $Department$) + ;MINIT=) + $Middle Initial$) + ;C1=) + $Categorization Tier 1$) + ;C2=) + $Categorization Tier 2$) + ;C3=) + $Categorization Tier 3$) + ;MFG=) + $Manufacturer (2)$) + ;P1=) + $Product Cat Tier 1$) + ;P2=) + $Product Cat Tier 2$) + ;P3=) + $Product Cat Tier 3$) + ;PN=) + $Product Name (2)$) + ;PMV=) + $Product Model/Version (2)$) + ;SERVCI=) + $ServiceCI$) + ;SERVCIRECON=) + $ServiceCI_ReconID$) + ;RISK=) + $Risk Level$) + ;PRI=) + $Priority$) + ;ZACTION=RELATESERVICECI) + ;FN=) + $First Name$) + ;FN=) + $First Name$) + ;LN=) + $Last Name$) + ;PN=) + $Phone Number$) + ;FN=) + $First Name$) + ;SGN2=) + $Support Group Name2$) + ;SORG2=) + $Support Organization2$) + ;SGID2=) + $Support Group ID 2$) + ; INT:RMSCHG:CRQ:Association_Create_Release_115 INT:RMSCHG:CRQ:Association_Create_Release_115_ManifestAssoc Best Regards, Abdulrahman Hejazi Date: Tue, 5 Mar 2013 05:13:58 -0600 From: taufc...@gmail.commailto:taufc...@gmail.com Subject: Re: Related release from change To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG ** Since I don't know what version you're on or where you are specifically, I'll take a stab and guess that you're within the change request itself. It's probably an Open Window action on an Active Link that is bringing over the fields and you'd have to check to see if it is bringing over the Notes field. Sent from my iPhone On Mar 5, 2013, at 5:10 AM, . . ashej...@hotmail.commailto:ashej...@hotmail.com wrote: ** Hi all, I am trying to open related release from change but when we create the new release we cannot get detail description (Notes) from change. Best Regards, Abdulrahman Hejazi _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Related release from change
Hi all, I am trying to open related release from change but when we create the new release we cannot get detail description (Notes) from change. Best Regards, Abdulrahman Hejazi ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Related release from change
Since I don't know what version you're on or where you are specifically, I'll take a stab and guess that you're within the change request itself. It's probably an Open Window action on an Active Link that is bringing over the fields and you'd have to check to see if it is bringing over the Notes field. Sent from my iPhone On Mar 5, 2013, at 5:10 AM, . . ashej...@hotmail.com wrote: ** Hi all, I am trying to open related release from change but when we create the new release we cannot get detail description (Notes) from change. ** ** *Best Regards, * ** *Abdulrahman Hejazi* _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Related release from change
AR server 7.6 Application 7.6 This is the active link but if we add the note filed its not working (PERFORM-ACTION-SEND-EVENT @ CREATEASSOC_CHGRMS + DESC=) + $Description$) + ;SITEG=) + $Site Group$) + ;SITE=) + $Site$) + ;RGN=) + $Region$) + ;RACTION=Create Release Container) + ;FORM=CHG:Infrastructure Change) + ;RMSID=) + $z1D Char25$) + ;CPY=) + $Company$) + ;LCPY=) + $Company$) + ;SITEID=) + $Site ID$) + ;IM=) + $Impact$) + ;UR=) + $Urgency$) + ;PARENT=) + $Infrastructure Change ID$) + ;ORG=) + $Organization$) + ;DEPT=) + $Department$) + ;MINIT=) + $Middle Initial$) + ;C1=) + $Categorization Tier 1$) + ;C2=) + $Categorization Tier 2$) + ;C3=) + $Categorization Tier 3$) + ;MFG=) + $Manufacturer (2)$) + ;P1=) + $Product Cat Tier 1$) + ;P2=) + $Product Cat Tier 2$) + ;P3=) + $Product Cat Tier 3$) + ;PN=) + $Product Name (2)$) + ;PMV=) + $Product Model/Version (2)$) + ;SERVCI=) + $ServiceCI$) + ;SERVCIRECON=) + $ServiceCI_ReconID$) + ;RISK=) + $Risk Level$) + ;PRI=) + $Priority$) + ;ZACTION=RELATESERVICECI) + ;FN=) + $First Name$) + ;FN=) + $First Name$) + ;LN=) + $Last Name$) + ;PN=) + $Phone Number$) + ;FN=) + $First Name$) + ;SGN2=) + $Support Group Name2$) + ;SORG2=) + $Support Organization2$) + ;SGID2=) + $Support Group ID 2$) + ; INT:RMSCHG:CRQ:Association_Create_Release_115 INT:RMSCHG:CRQ:Association_Create_Release_115_ManifestAssoc Best Regards, Abdulrahman Hejazi Date: Tue, 5 Mar 2013 05:13:58 -0600 From: taufc...@gmail.com Subject: Re: Related release from change To: arslist@ARSLIST.ORG ** Since I don't know what version you're on or where you are specifically, I'll take a stab and guess that you're within the change request itself. It's probably an Open Window action on an Active Link that is bringing over the fields and you'd have to check to see if it is bringing over the Notes field. Sent from my iPhone On Mar 5, 2013, at 5:10 AM, . . ashej...@hotmail.com wrote: ** Hi all, I am trying to open related release from change but when we create the new release we cannot get detail description (Notes) from change. Best Regards, Abdulrahman Hejazi _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
