Re: Remedy ARS 6.3 server process crash randomly
Should I upgrade both Oracle server and client version OR just Oracle client will be OK? Best regards, Frank From: Axton <[EMAIL PROTECTED]> To: "fred li" <[EMAIL PROTECTED]> Subject: Re: Remedy ARS 6.3 server process crash randomly Date: Wed, 27 Dec 2006 17:03:24 -0500 Set the environment variables appropriately (ORACLE_HOME, ORACLE_SID, ORACLE_BASE, PATH, etc.) Update ar.conf file to point to the new oracle home. Axton Grams On 12/27/06, fred li <[EMAIL PROTECTED]> wrote: Hi, Thank you!!! After I upgrade Oracle client to 9.2.0.6 how do I instruct Remedy ARS to use this new client? Best regards, Frank >From: Axton <[EMAIL PROTECTED]> >To: Frank <[EMAIL PROTECTED]> >Subject: Re: Remedy ARS 6.3 server process crash randomly >Date: Mon, 25 Dec 2006 23:01:55 -0500 > >I believe the memory leak is fixed in the 9.2.0.6 release of the oracle >client and was specific to the HP-UX platform. This was a while back that >the problem presented itself, so my memory may not be 100% accurate. See >the following thread: > > http://groups.google.com/group/arslist/browse_thread/thread/695dd5c3d0e59ddc/da022f34bef427aa?lnk=st&q=arslist+remedy+memory+leak+%22oracle+9.2.06%22+client&rnum=1&hl=en#da022f34bef427aa > >If you need further confirmation, the Remedy KB used to have an article >that >covered the issue. I haven't used the KB since the BMC site upgrade. My >recommendation is to upgrade the Oracle client on the Remedy server to >9.2.0.6. This is totally independant of the Oracle server version; no >upgrade of the Oracle instance was required to address this issue. > >Axton Grams > >On 12/25/06, Frank <[EMAIL PROTECTED]> wrote: >> >>Thanks, the Oracle client is 9.2.0.5C. >> >>I am not sure how to track the memory before it crashed. As it crashed >>randomly but when it crashed I can see the arservd process is using a lot >>of CPU resource around 60%. >> >>The memory I noted down is 785MB/785MB (SIZE/RES) >> >> _ Advertisement: Meet Sexy Singles Today @ Lavalife - Click here http://a.ninemsn.com.au/b.aspx?URL=http%3A%2F%2Flavalife9%2Eninemsn%2Ecom%2Eau%2Fclickthru%2Fclickthru%2Eact%3Fid%3Dninemsn%26context%3Dan99%26locale%3Den%5FAU%26a%3D23769&_t=754951090&_r=endtext_lavalife_dec_meet&_m=EXT _ Advertisement: Mobiles, computers, handsets, iPODs and more! http://a.ninemsn.com.au/b.aspx?URL=http%3A%2F%2Fwww%2Etradingpost%2Ecom%2Eau%2Fsearch%2Fcat%5FPhones%5Fns%5FTrue%5Foff%5F0%5Fsect%5FAutomotive%5Fsort%5FotRZSQ1BJDZfdRZSQSearchDisplayPriorityIndAVSCotRZSQ1BJDZfdRZSQFirstPublished%5Fsqt%5F2%5Fsrch%5Fmobile%2Bphones%5Fsrchtype%5Fint%5Fstate%5F9%5Fstpg%5F1%5Fsubs%5FUsed%2BCars%5F%3Freferrer%3Dplacement13&_t=759568604&_r=Email_Tagline1&_m=EXT ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
Re: RE : Remedy ARS 6.3 server process crash randomly
Hi, My current Oracle server version is 9.2.0.5. Should I upgrade both server and client OR just the Oracle client? Arerror.log Tue Jan 2 14:28:49 2007 0 : AR System server terminated when a signal/exception was received by the server (ARNOTE 20) Tue Jan 2 14:28:49 2007 11 Tue Jan 2 14:29:28 2007 Dispatch : Cannot establish a network connection to the AR System server (eagle (0) : RPC: Miscellaneous tli error - bad flags) ARERR - 90 Tue Jan 2 14:30:28 2007 Dispatch : Cannot establish a network connection to the AR System server (eagle (0) : RPC: Miscellaneous tli error - bad flags) ARERR - 90 Tue Jan 2 14:31:28 2007 Dispatch : Cannot establish a network connection to the AR System server (eagle (0) : RPC: Miscellaneous tli error - bad flags) ARERR - 90 Tue Jan 2 14:32:28 2007 Dispatch : Cannot establish a network connection to the AR System server (eagle (0) : RPC: Miscellaneous tli error - bad flags) ARERR - 90 Tue Jan 2 14:34:13 2007 0 : AR System server terminated when a signal/exception was received by the server (ARNOTE 20) Tue Jan 2 14:34:13 2007 11 Tue Jan 2 14:35:28 2007 Dispatch : Cannot establish a network connection to the AR System server (eagle (0) : RPC: Miscellaneous tli error - bad flags) ARERR - 90 Tue Jan 2 14:36:28 2007 Dispatch : Cannot establish a network connection to the AR System server (eagle (0) : RPC: Miscellaneous tli error - bad flags) ARERR - 90 Tue Jan 2 14:37:28 2007 Dispatch : Cannot establish a network connection to the AR System server (eagle (0) : RPC: Miscellaneous tli error - bad flags) ARERR - 90 Tue Jan 2 14:40:12 2007 0 : AR System server terminated when a signal/exception was received by the server (ARNOTE 20) Tue Jan 2 14:40:12 2007 11 Tue Jan 2 14:40:28 2007 Dispatch : Cannot establish a network connection to the AR System server (eagle (0) : RPC: Miscellaneous tli error - bad flags) ARERR - 90 Tue Jan 2 14:41:28 2007 Dispatch : Cannot establish a network connection to the AR System server (eagle (0) : RPC: Miscellaneous tli error - bad flags) ARERR - 90 Tue Jan 2 14:42:28 2007 Dispatch : Cannot establish a network connection to the AR System server (eagle (0) : RPC: Miscellaneous tli error - bad flags) ARERR - 90 Tue Jan 2 14:43:28 2007 Dispatch : Cannot establish a network connection to the AR System server (eagle (0) : RPC: Miscellaneous tli error - bad flags) ARERR - 90 Tue Jan 2 14:50:31 2007 0 : AR System server terminated when a signal/exception was received by the server (ARNOTE 20) Tue Jan 2 14:50:31 2007 11 Tue Jan 2 14:52:08 2007 0 : AR System server terminated when a signal/exception was received by the server (ARNOTE 20) Tue Jan 2 14:52:08 2007 15 Tue Jan 2 14:52:08 2007 Dispatch : AR System Application server terminated when a signal/exception was received by the server (ARAPPNOTE 4500) Tue Jan 2 14:52:08 2007 15 From: Mahesh Patil <[EMAIL PROTECTED]> To: fred li <[EMAIL PROTECTED]> Subject: Re: RE : Remedy ARS 6.3 server process crash randomly Date: Fri, 29 Dec 2006 08:34:38 -0800 (PST) Hi, Ensure that the new client library path is available for Oracle. You modify the ORACLE_HOME variable for the same. For further analysis, can you please share the arerror.log, thread.log please. Thanks, Mahesh - Original Message From: fred li <[EMAIL PROTECTED]> To: arslist@ARSLIST.ORG Cc: [EMAIL PROTECTED] Sent: Thursday, December 28, 2006 3:27:50 AM Subject: Re: RE : Remedy ARS 6.3 server process crash randomly Hi, ulimit -a time(seconds)unlimited file(blocks) unlimited data(kbytes) 819200 stack(kbytes)8192 memory(kbytes) unlimited coredump(blocks) OK might try to apply latest client for Oracle. How do I instruct Remedy ARS 6.3 to use latest Oracle client? Best regards, Frank >From: Mahesh Patil <[EMAIL PROTECTED]> >Reply-To: arslist@ARSLIST.ORG >To: arslist@ARSLIST.ORG >Subject: Re: RE : Remedy ARS 6.3 server process crash randomly >Date: Tue, 26 Dec 2006 08:50:16 -0800 > >Upgrade your Oracle Client version,. With 9.2.0.4 we have seen memory leak >issue, Apply the latest client (9.2.0.7) and test the issue. > >Also check ulimit -a once you are facing this issue and once after >restarting this issue. > >Kind Regards, >Mahesh > > >- Original Message >From: Shibu Samuel <[EMAIL PROTECTED]> >To: arslist@ARSLIST.ORG >Sent: Tuesday, December 26, 2006 6:16:43 PM >Subject: Re: RE : Remedy ARS 6.3 server process crash randomly > > >The Remedy Latest patch is Patch 19 for 6.3. > > > -Original Message- > From: Action Request System discussion list(ARSList) on behalf of Frex >Popo > Sent: Tue 26/12/2006 11:38 AM > To: arslist@ARSLIST.ORG > Cc: > Subject: RE : Remed
Re: RE : Remedy ARS 6.3 server process crash randomly
No From: Emad Zaky <[EMAIL PROTECTED]> Reply-To: arslist@ARSLIST.ORG To: arslist@ARSLIST.ORG Subject: Re: RE : Remedy ARS 6.3 server process crash randomly Date: Thu, 28 Dec 2006 14:40:01 -0700 Is LDAP configured? Are you performing an push by escalation to the user form? On 12/27/06, fred li <[EMAIL PROTECTED]> wrote: Hi, ulimit -a time(seconds)unlimited file(blocks) unlimited data(kbytes) 819200 stack(kbytes)8192 memory(kbytes) unlimited coredump(blocks) OK might try to apply latest client for Oracle. How do I instruct Remedy ARS 6.3 to use latest Oracle client? Best regards, Frank >From: Mahesh Patil <[EMAIL PROTECTED]> >Reply-To: arslist@ARSLIST.ORG >To: arslist@ARSLIST.ORG >Subject: Re: RE : Remedy ARS 6.3 server process crash randomly >Date: Tue, 26 Dec 2006 08:50:16 -0800 > >Upgrade your Oracle Client version,. With 9.2.0.4 we have seen memory leak >issue, Apply the latest client (9.2.0.7) and test the issue. > >Also check ulimit -a once you are facing this issue and once after >restarting this issue. > >Kind Regards, >Mahesh > > >- Original Message >From: Shibu Samuel <[EMAIL PROTECTED]> >To: arslist@ARSLIST.ORG >Sent: Tuesday, December 26, 2006 6:16:43 PM >Subject: Re: RE : Remedy ARS 6.3 server process crash randomly > > >The Remedy Latest patch is Patch 19 for 6.3. > > > -Original Message- > From: Action Request System discussion list(ARSList) on behalf of Frex >Popo > Sent: Tue 26/12/2006 11:38 AM > To: arslist@ARSLIST.ORG > Cc: > Subject: RE : Remedy ARS 6.3 server process crash randomly > > > ** Is 14 the latest patch ... If I were you I would check the latest >patch ( I guess it cld be 15) and see what has been fixed in it :) > > Frank <[EMAIL PROTECTED]> a écrit : > > Recently we have upgraded our Remedy ARS from 6.0.1 to 6.3 patch >14. > > Our ARS server process will randomly crashed for unknown reason. > > Our Oracle database is 9.2.0.5C. > HP Unix server. HP-UX B.11.11 U 9000/800 (tb) > There are 5 applications running on this server including Remedy >ARS > > We then upgraded our memory from 2GB to 10GB to address this issue >as we > thought there might be performance issue on the server due to lack >of > memory. But it did not fix this problem. Also I can see the free >memory > ran out very quickly. > > I have been checking on ARSLIST and found out that there could be >Oracle > issue when Oracle that is at lower version than 9.2.0.4. > But our Oracle database is 9.2.0.5C. > > Anyone got any ideas, please advice. This has became a very >serious issues > for us. Thank you > > >___ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org >ARSlist:"Where the Answers Are" > > > > > _ > > Yahoo! Mail réinvente le mail ! Découvrez le nouveau Yahoo! Mail >< http://fr.rd.yahoo.com/evt=40577/*http://fr.promotions.yahoo.com/mail/nouveaumail.html > > et son interface révolutionnaire. __20060125___This >posting was submitted with HTML in it___ > >__ >Do You Yahoo!? >Tired of spam? Yahoo! Mail has the best spam protection around >http://mail.yahoo.com > >___ >UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where >the Answers Are" _ Advertisement: Fresh jobs daily. Stop waiting for the newspaper. Search Now! www.seek.com.au http://a.ninemsn.com.au/b.aspx?URL=http%3A%2F%2Fninemsn%2Eseek%2Ecom%2Eau&_t=757263760&_r=Hotmail_EndText_Dec06&_m=EXT ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are" ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are" _ Advertisement: Fresh jobs daily. Stop waiting for the newspaper. Search Now! www.seek.com.au http://a.ninemsn.com.au/b.aspx?URL=http%3A%2F%2Fninemsn%2Eseek%2Ecom%2Eau&_t=757263760&_r=Hotmail_EndText_Dec06&_m=EXT ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
Re: : Remedy ARS 6.3 server process crash randomly
I had an Oracle installation and the client tools caused the memory errors. This was with ARS 6.0. -Original Message- From: [EMAIL PROTECTED] To: arslist@ARSLIST.ORG Sent: Thu, 28 Dec 2006 4:40 PM Subject: Re: RE : Remedy ARS 6.3 server process crash randomly ** Is LDAP configured? Are you performing an push by escalation to the user form? On 12/27/06, fred li <[EMAIL PROTECTED]> wrote: Hi, ulimit -a time(seconds)unlimited file(blocks) unlimited data(kbytes) 819200 stack(kbytes)8192 memory(kbytes) unlimited coredump(blocks) OK might try to apply latest client for Oracle. How do I instruct Remedy ARS 6.3 to use latest Oracle client? Best regards, Frank >From: Mahesh Patil <[EMAIL PROTECTED]> >Reply-To: arslist@ARSLIST.ORG >To: arslist@ARSLIST.ORG >Subject: Re: RE : Remedy ARS 6.3 server process crash randomly >Date: Tue, 26 Dec 2006 08:50:16 -0800 > >Upgrade your Oracle Client version,. With 9.2.0.4 we have seen memory leak >issue, Apply the latest client (9.2.0.7) and test the issue. > >Also check ulimit -a once you are facing this issue and once after >restarting this issue. > >Kind Regards, >Mahesh > > >- Original Message >From: Shibu Samuel <[EMAIL PROTECTED]> >To: arslist@ARSLIST.ORG >Sent: Tuesday, December 26, 2006 6:16:43 PM >Subject: Re: RE : Remedy ARS 6.3 server process crash randomly > > >The Remedy Latest patch is Patch 19 for 6.3. > > > -Original Message- > From: Action Request System discussion list(ARSList) on behalf of Frex >Popo > Sent: Tue 26/12/2006 11:38 AM > To: arslist@ARSLIST.ORG > Cc: > Subject: RE : Remedy ARS 6.3 server process crash randomly > > > ** Is 14 the latest patch ... If I were you I would check the latest >patch ( I guess it cld be 15) and see what has been fixed in it :) > > Frank <[EMAIL PROTECTED]> a écrit : > > Recently we have upgraded our Remedy ARS from 6.0.1 to 6.3 patch >14. > > Our ARS server process will randomly crashed for unknown reason. > > Our Oracle database is 9.2.0.5C. > HP Unix server. HP-UX B.11.11 U 9000/800 (tb) > There are 5 applications running on this server including Remedy >ARS > > We then upgraded our memory from 2GB to 10GB to address this issue >as we > thought there might be performance issue on the server due to lack >of > memory. But it did not fix this problem. Also I can see the free >memory > ran out very quickly. > > I have been checking on ARSLIST and found out that there could be >Oracle > issue when Oracle that is at lower version than 9.2.0.4. > But our Oracle database is 9.2.0.5C. > > Anyone got any ideas, please advice. This has became a very >serious issues > for us. Thank you > > >___ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org >ARSlist:"Where the Answers Are" > > > > > _ > > Yahoo! Mail réinvente le mail ! Découvrez le nouveau Yahoo! Mail >< >http://fr.rd.yahoo.com/evt=40577/*http://fr.promotions.yahoo.com/mail/nouveaumail.html> > et son interface révolutionnaire. __20060125___This >posting was submitted with HTML in it___ > >__ >Do You Yahoo!? >Tired of spam? Yahoo! Mail has the best spam protection around >http://mail.yahoo.com > >___ >UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where >the Answers Are" _ Advertisement: Fresh jobs daily. Stop waiting for the newspaper. Search Now! www.seek.com.au http://a.ninemsn.com.au/b.aspx?URL=http%3A%2F%2Fninemsn%2Eseek%2Ecom%2Eau&_t=757263760&_r=Hotmail_EndText_Dec06&_m=EXT ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are" __20060125___This posting was submitted with HTML in it___ Check out the new AOL. Most comprehensive set of free safety and security tools, free access to millions of high-quality videos from across the web, free AOL Mail and more. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
Re: RE : Remedy ARS 6.3 server process crash randomly
Is LDAP configured? Are you performing an push by escalation to the user form? On 12/27/06, fred li <[EMAIL PROTECTED]> wrote: Hi, ulimit -a time(seconds)unlimited file(blocks) unlimited data(kbytes) 819200 stack(kbytes)8192 memory(kbytes) unlimited coredump(blocks) OK might try to apply latest client for Oracle. How do I instruct Remedy ARS 6.3 to use latest Oracle client? Best regards, Frank >From: Mahesh Patil <[EMAIL PROTECTED]> >Reply-To: arslist@ARSLIST.ORG >To: arslist@ARSLIST.ORG >Subject: Re: RE : Remedy ARS 6.3 server process crash randomly >Date: Tue, 26 Dec 2006 08:50:16 -0800 > >Upgrade your Oracle Client version,. With 9.2.0.4 we have seen memory leak >issue, Apply the latest client (9.2.0.7) and test the issue. > >Also check ulimit -a once you are facing this issue and once after >restarting this issue. > >Kind Regards, >Mahesh > > >- Original Message >From: Shibu Samuel <[EMAIL PROTECTED]> >To: arslist@ARSLIST.ORG >Sent: Tuesday, December 26, 2006 6:16:43 PM >Subject: Re: RE : Remedy ARS 6.3 server process crash randomly > > >The Remedy Latest patch is Patch 19 for 6.3. > > > -Original Message- > From: Action Request System discussion list(ARSList) on behalf of Frex >Popo > Sent: Tue 26/12/2006 11:38 AM > To: arslist@ARSLIST.ORG > Cc: > Subject: RE : Remedy ARS 6.3 server process crash randomly > > > ** Is 14 the latest patch ... If I were you I would check the latest >patch ( I guess it cld be 15) and see what has been fixed in it :) > > Frank <[EMAIL PROTECTED]> a écrit : > > Recently we have upgraded our Remedy ARS from 6.0.1 to 6.3 patch >14. > > Our ARS server process will randomly crashed for unknown reason. > > Our Oracle database is 9.2.0.5C. > HP Unix server. HP-UX B.11.11 U 9000/800 (tb) > There are 5 applications running on this server including Remedy >ARS > > We then upgraded our memory from 2GB to 10GB to address this issue >as we > thought there might be performance issue on the server due to lack >of > memory. But it did not fix this problem. Also I can see the free >memory > ran out very quickly. > > I have been checking on ARSLIST and found out that there could be >Oracle > issue when Oracle that is at lower version than 9.2.0.4. > But our Oracle database is 9.2.0.5C. > > Anyone got any ideas, please advice. This has became a very >serious issues > for us. Thank you > > >___ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org >ARSlist:"Where the Answers Are" > > > > > _ > > Yahoo! Mail réinvente le mail ! Découvrez le nouveau Yahoo! Mail >< http://fr.rd.yahoo.com/evt=40577/*http://fr.promotions.yahoo.com/mail/nouveaumail.html > > et son interface révolutionnaire. __20060125___This >posting was submitted with HTML in it___ > >__ >Do You Yahoo!? >Tired of spam? Yahoo! Mail has the best spam protection around >http://mail.yahoo.com > >___ >UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where >the Answers Are" _ Advertisement: Fresh jobs daily. Stop waiting for the newspaper. Search Now! www.seek.com.au http://a.ninemsn.com.au/b.aspx?URL=http%3A%2F%2Fninemsn%2Eseek%2Ecom%2Eau&_t=757263760&_r=Hotmail_EndText_Dec06&_m=EXT ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are" ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
Re: RE : Remedy ARS 6.3 server process crash randomly
Hi, ulimit -a time(seconds)unlimited file(blocks) unlimited data(kbytes) 819200 stack(kbytes)8192 memory(kbytes) unlimited coredump(blocks) OK might try to apply latest client for Oracle. How do I instruct Remedy ARS 6.3 to use latest Oracle client? Best regards, Frank From: Mahesh Patil <[EMAIL PROTECTED]> Reply-To: arslist@ARSLIST.ORG To: arslist@ARSLIST.ORG Subject: Re: RE : Remedy ARS 6.3 server process crash randomly Date: Tue, 26 Dec 2006 08:50:16 -0800 Upgrade your Oracle Client version,. With 9.2.0.4 we have seen memory leak issue, Apply the latest client (9.2.0.7) and test the issue. Also check ulimit -a once you are facing this issue and once after restarting this issue. Kind Regards, Mahesh - Original Message From: Shibu Samuel <[EMAIL PROTECTED]> To: arslist@ARSLIST.ORG Sent: Tuesday, December 26, 2006 6:16:43 PM Subject: Re: RE : Remedy ARS 6.3 server process crash randomly The Remedy Latest patch is Patch 19 for 6.3. -Original Message- From: Action Request System discussion list(ARSList) on behalf of Frex Popo Sent: Tue 26/12/2006 11:38 AM To: arslist@ARSLIST.ORG Cc: Subject: RE : Remedy ARS 6.3 server process crash randomly ** Is 14 the latest patch ... If I were you I would check the latest patch ( I guess it cld be 15) and see what has been fixed in it :) Frank <[EMAIL PROTECTED]> a écrit : Recently we have upgraded our Remedy ARS from 6.0.1 to 6.3 patch 14. Our ARS server process will randomly crashed for unknown reason. Our Oracle database is 9.2.0.5C. HP Unix server. HP-UX B.11.11 U 9000/800 (tb) There are 5 applications running on this server including Remedy ARS We then upgraded our memory from 2GB to 10GB to address this issue as we thought there might be performance issue on the server due to lack of memory. But it did not fix this problem. Also I can see the free memory ran out very quickly. I have been checking on ARSLIST and found out that there could be Oracle issue when Oracle that is at lower version than 9.2.0.4. But our Oracle database is 9.2.0.5C. Anyone got any ideas, please advice. This has became a very serious issues for us. Thank you ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are" _ Yahoo! Mail réinvente le mail ! Découvrez le nouveau Yahoo! Mail <http://fr.rd.yahoo.com/evt=40577/*http://fr.promotions.yahoo.com/mail/nouveaumail.html> et son interface révolutionnaire. __20060125___This posting was submitted with HTML in it___ __ Do You Yahoo!? Tired of spam? Yahoo! Mail has the best spam protection around http://mail.yahoo.com ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are" _ Advertisement: Fresh jobs daily. Stop waiting for the newspaper. Search Now! www.seek.com.au http://a.ninemsn.com.au/b.aspx?URL=http%3A%2F%2Fninemsn%2Eseek%2Ecom%2Eau&_t=757263760&_r=Hotmail_EndText_Dec06&_m=EXT ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
Re: RE : Remedy ARS 6.3 server process crash randomly
Upgrade your Oracle Client version,. With 9.2.0.4 we have seen memory leak issue, Apply the latest client (9.2.0.7) and test the issue. Also check ulimit -a once you are facing this issue and once after restarting this issue. Kind Regards, Mahesh - Original Message From: Shibu Samuel <[EMAIL PROTECTED]> To: arslist@ARSLIST.ORG Sent: Tuesday, December 26, 2006 6:16:43 PM Subject: Re: RE : Remedy ARS 6.3 server process crash randomly The Remedy Latest patch is Patch 19 for 6.3. -Original Message- From: Action Request System discussion list(ARSList) on behalf of Frex Popo Sent: Tue 26/12/2006 11:38 AM To: arslist@ARSLIST.ORG Cc: Subject: RE : Remedy ARS 6.3 server process crash randomly ** Is 14 the latest patch ... If I were you I would check the latest patch ( I guess it cld be 15) and see what has been fixed in it :) Frank <[EMAIL PROTECTED]> a écrit : Recently we have upgraded our Remedy ARS from 6.0.1 to 6.3 patch 14. Our ARS server process will randomly crashed for unknown reason. Our Oracle database is 9.2.0.5C. HP Unix server. HP-UX B.11.11 U 9000/800 (tb) There are 5 applications running on this server including Remedy ARS We then upgraded our memory from 2GB to 10GB to address this issue as we thought there might be performance issue on the server due to lack of memory. But it did not fix this problem. Also I can see the free memory ran out very quickly. I have been checking on ARSLIST and found out that there could be Oracle issue when Oracle that is at lower version than 9.2.0.4. But our Oracle database is 9.2.0.5C. Anyone got any ideas, please advice. This has became a very serious issues for us. Thank you ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are" _ Yahoo! Mail réinvente le mail ! Découvrez le nouveau Yahoo! Mail <http://fr.rd.yahoo.com/evt=40577/*http://fr.promotions.yahoo.com/mail/nouveaumail.html> et son interface révolutionnaire. __20060125___This posting was submitted with HTML in it___ __ Do You Yahoo!? Tired of spam? Yahoo! Mail has the best spam protection around http://mail.yahoo.com ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
RE : Re: RE : Remedy ARS 6.3 server process crash randomly
yeh!! so would be good a idea to patch up your dev environment to the latest patch and then production ... I guess the first thing remedy would ask you to do if you log an incident with them is to apply the latest patch. Shibu Samuel <[EMAIL PROTECTED]> a écrit : The Remedy Latest patch is Patch 19 for 6.3. -Original Message- From: Action Request System discussion list(ARSList) on behalf of Frex Popo Sent: Tue 26/12/2006 11:38 AM To: arslist@ARSLIST.ORG Cc: Subject: RE : Remedy ARS 6.3 server process crash randomly ** Is 14 the latest patch ... If I were you I would check the latest patch ( I guess it cld be 15) and see what has been fixed in it :) Frank a écrit : Recently we have upgraded our Remedy ARS from 6.0.1 to 6.3 patch 14. Our ARS server process will randomly crashed for unknown reason. Our Oracle database is 9.2.0.5C. HP Unix server. HP-UX B.11.11 U 9000/800 (tb) There are 5 applications running on this server including Remedy ARS We then upgraded our memory from 2GB to 10GB to address this issue as we thought there might be performance issue on the server due to lack of memory. But it did not fix this problem. Also I can see the free memory ran out very quickly. I have been checking on ARSLIST and found out that there could be Oracle issue when Oracle that is at lower version than 9.2.0.4. But our Oracle database is 9.2.0.5C. Anyone got any ideas, please advice. This has became a very serious issues for us. Thank you ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are" _ Yahoo! Mail réinvente le mail ! Découvrez le nouveau Yahoo! Mail et son interface révolutionnaire. __20060125___This posting was submitted with HTML in it___ - Découvrez une nouvelle façon d'obtenir des réponses à toutes vos questions ! Profitez des connaissances, des opinions et des expériences des internautes sur Yahoo! Questions/Réponses. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
Re: RE : Remedy ARS 6.3 server process crash randomly
The Remedy Latest patch is Patch 19 for 6.3. -Original Message- From: Action Request System discussion list(ARSList) on behalf of Frex Popo Sent: Tue 26/12/2006 11:38 AM To: arslist@ARSLIST.ORG Cc: Subject: RE : Remedy ARS 6.3 server process crash randomly ** Is 14 the latest patch ... If I were you I would check the latest patch ( I guess it cld be 15) and see what has been fixed in it :) Frank <[EMAIL PROTECTED]> a écrit : Recently we have upgraded our Remedy ARS from 6.0.1 to 6.3 patch 14. Our ARS server process will randomly crashed for unknown reason. Our Oracle database is 9.2.0.5C. HP Unix server. HP-UX B.11.11 U 9000/800 (tb) There are 5 applications running on this server including Remedy ARS We then upgraded our memory from 2GB to 10GB to address this issue as we thought there might be performance issue on the server due to lack of memory. But it did not fix this problem. Also I can see the free memory ran out very quickly. I have been checking on ARSLIST and found out that there could be Oracle issue when Oracle that is at lower version than 9.2.0.4. But our Oracle database is 9.2.0.5C. Anyone got any ideas, please advice. This has became a very serious issues for us. Thank you ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are" _ Yahoo! Mail réinvente le mail ! Découvrez le nouveau Yahoo! Mail <http://fr.rd.yahoo.com/evt=40577/*http://fr.promotions.yahoo.com/mail/nouveaumail.html> et son interface révolutionnaire. __20060125___This posting was submitted with HTML in it___
RE : Remedy ARS 6.3 server process crash randomly
Is 14 the latest patch ... If I were you I would check the latest patch ( I guess it cld be 15) and see what has been fixed in it :) Frank <[EMAIL PROTECTED]> a écrit : Recently we have upgraded our Remedy ARS from 6.0.1 to 6.3 patch 14. Our ARS server process will randomly crashed for unknown reason. Our Oracle database is 9.2.0.5C. HP Unix server. HP-UX B.11.11 U 9000/800 (tb) There are 5 applications running on this server including Remedy ARS We then upgraded our memory from 2GB to 10GB to address this issue as we thought there might be performance issue on the server due to lack of memory. But it did not fix this problem. Also I can see the free memory ran out very quickly. I have been checking on ARSLIST and found out that there could be Oracle issue when Oracle that is at lower version than 9.2.0.4. But our Oracle database is 9.2.0.5C. Anyone got any ideas, please advice. This has became a very serious issues for us. Thank you ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are" - Yahoo! Mail réinvente le mail ! Découvrez le nouveau Yahoo! Mail et son interface révolutionnaire. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
Re: Remedy ARS 6.3 server process crash randomly
Thanks, the Oracle client is 9.2.0.5C. I am not sure how to track the memory before it crashed. As it crashed randomly but when it crashed I can see the arservd process is using a lot of CPU resource around 60%. The memory I noted down is 785MB/785MB (SIZE/RES) ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
Re: Remedy ARS 6.3 server process crash randomly
What is the version of the Oracle client (emphasis on client)? I know there were some issues using older versions of the Oracle client (memory leaks). What is the memory utilization by arserverd at the time the process crashes? Is it reaching 4gb? Remedy is a 32-bit app, so it can only address 4gb of memory; if it attempts to exceed that, it crashes. Axton Grams On 12/25/06, Frank <[EMAIL PROTECTED]> wrote: Recently we have upgraded our Remedy ARS from 6.0.1 to 6.3 patch 14. Our ARS server process will randomly crashed for unknown reason. Our Oracle database is 9.2.0.5C. HP Unix server. HP-UX B.11.11 U 9000/800 (tb) There are 5 applications running on this server including Remedy ARS We then upgraded our memory from 2GB to 10GB to address this issue as we thought there might be performance issue on the server due to lack of memory. But it did not fix this problem. Also I can see the free memory ran out very quickly. I have been checking on ARSLIST and found out that there could be Oracle issue when Oracle that is at lower version than 9.2.0.4. But our Oracle database is 9.2.0.5C. Anyone got any ideas, please advice. This has became a very serious issues for us. Thank you ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are" ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
Remedy ARS 6.3 server process crash randomly
Recently we have upgraded our Remedy ARS from 6.0.1 to 6.3 patch 14. Our ARS server process will randomly crashed for unknown reason. Our Oracle database is 9.2.0.5C. HP Unix server. HP-UX B.11.11 U 9000/800 (tb) There are 5 applications running on this server including Remedy ARS We then upgraded our memory from 2GB to 10GB to address this issue as we thought there might be performance issue on the server due to lack of memory. But it did not fix this problem. Also I can see the free memory ran out very quickly. I have been checking on ARSLIST and found out that there could be Oracle issue when Oracle that is at lower version than 9.2.0.4. But our Oracle database is 9.2.0.5C. Anyone got any ideas, please advice. This has became a very serious issues for us. Thank you ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
