Re: Remedy Redundancy Server License
It depends on what is meant by "redundancy" server. If it is a true Hot BackUp License (i.e. system is kept out of production until the production server fails), then the licenses are provided at no additional cost at a one-to-one ratio (i.e. one HBU license for each production server). If the "redundancy" server is part of a server group, the additional AR System servers need to be purchased licenses. However, in a Solution Pack purchase (a.k.a. suite), such licenses are part of the ITSM Suite Solution Pack purchase price. If your AR System product was not purchased as part of a suite, the additional licenses must be purchased individually. Salma, You may also wish to review the responses to the thread on this topic that you started on BMC DN... http://developer.bmc.com/communities/thread/28046 Or, as Axton recommends, contact your sales representative who can directly answer such questions about pricing and/or obtaining such licenses. Thanks, -David J. Easter Sr. Product Manager, Solution Strategy and Development BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. From: Action Request System discussion list(ARSList) on behalf of Axton Sent: Mon 2/9/2009 1:25 AM To: arslist@ARSLIST.ORG Subject: Re: Remedy Redundancy Server License ** Ask your sales rep for a hot backup license. In the past they were free; I am not sure if that is still the case and I am not sure if there are maintenance costs associated with the license. Axton Grams The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. On Mon, Feb 9, 2009 at 11:17 AM, Salma Begum wrote: Dear All, We are planning to build Remedy Redundancy server (Failover) WRT this i have a doubt with Remedy Licensing . Do we need to buy separate licenses again for redundacy server or its free from BMC if i apply for that. Please Suugest Thanks In Advance Regards, Salma -- View this message in context: http://n2.nabble.com/Remedy-Redundancy-Server-License-tp2295864p2295864.html Sent from the ARS (Action Request System) mailing list archive at Nabble.com. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org <http://www.arslist.org/> Platinum Sponsor: RMI Solutions ARSlist: "Where the Answers Are" __Platinum Sponsor: RMI Solutions ARSlist: "Where the Answers Are" html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: "Where the Answers Are"
Re: Remedy Redundancy Server License
Ask your sales rep for a hot backup license. In the past they were free; I am not sure if that is still the case and I am not sure if there are maintenance costs associated with the license. Axton Grams The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. On Mon, Feb 9, 2009 at 11:17 AM, Salma Begum wrote: > Dear All, > > We are planning to build Remedy Redundancy server (Failover) WRT this i > have > a doubt with Remedy Licensing . Do we need to buy separate licenses again > for redundacy server or its free from BMC if i apply for that. > > > Please Suugest > > > Thanks In Advance > > > Regards, > > Salma > > > -- > View this message in context: > http://n2.nabble.com/Remedy-Redundancy-Server-License-tp2295864p2295864.html > Sent from the ARS (Action Request System) mailing list archive at > Nabble.com. > > > ___ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > Platinum Sponsor: RMI Solutions ARSlist: "Where the Answers Are" > ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: "Where the Answers Are"
Remedy Redundancy Server License
Dear All, We are planning to build Remedy Redundancy server (Failover) WRT this i have a doubt with Remedy Licensing . Do we need to buy separate licenses again for redundacy server or its free from BMC if i apply for that. Please Suugest Thanks In Advance Regards, Salma -- View this message in context: http://n2.nabble.com/Remedy-Redundancy-Server-License-tp2295864p2295864.html Sent from the ARS (Action Request System) mailing list archive at Nabble.com. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: "Where the Answers Are"
Re: Setting up Remedy Redundancy Server
Redundancy is immediate, disaster recovery is large-scale. For example, if a hard drive fails on your Remedy server, redundancy (failover) kicks in and ensures service is not interrupted. On the other hand, if a hurricane comes through and destroys your entire data center, that's when you execute your disaster recovery plan. Disaster recovery entails things like having servers in different geographic locations, offsite storage of backup media, long-term storage of backup media, etc. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Salma Begum Sent: Thursday, February 05, 2009 10:56 PM To: arslist@ARSLIST.ORG Subject: Re: Setting up Remedy Redundancy Server Dear All, Thnaks you All. Now i m confused with Redudndacy and Disaster Recovery . Can any one explain me this please . If redundacy and disaster recovery both r different concepts then should i go for both the things . If yes can anyone please tell me wat are things i need to do to achive this . Thanks in Advance. Regards, Salma Kaiser, Norm E CIV USAF AFMC 96 CS/SCCE wrote: > > Just be aware that if you point both servers to a single database, you > have not implemented a "true" hot failover system unless you create a > failover machine for the database. So in that model you would not a > primary Remedy box and a backup Remedy box and a primary database box > and a backup database box. > > -Original Message- > From: Action Request System discussion list(ARSList) > [mailto:arsl...@arslist.org] On Behalf Of Joe DeSouza > Sent: Thursday, February 05, 2009 1:39 AM > To: arslist@ARSLIST.ORG > Subject: Re: Setting up Remedy Redundancy Server > > ** > Yes you need to point the second server to the same database > > Yes you need to purchase a hot backup server license that to the best of > my knowledge is 50% of the original license cost. > > Server Groups is a different concept where you buy a server license for > the same cost as the original and have both the servers up at the same > time for high availability. This is different from a hot backup. > > Joe > > > > From: Salma Begum > To: arslist@ARSLIST.ORG > Sent: Thursday, February 5, 2009 2:06:51 AM > Subject: Setting up Remedy Redundancy Server > > Dear All, > > I have a requirement to setup a failover (Redudancy ) server . i.e. i > will have 2 servers Server A and Server B . Server A is my Production > server. when ever this goes down the secondary server should come up > immediately . Do i need to point both the servers to same database or > should i have 2 different databses. > Also request you to give me some hint about Licensing . Do i need > topurchase separate licenses for secondary as production server. > i think these is called as server grouping in Remedy . As i dont hvae > much idea abt this request all to give there valuable inputs. > > Please correct me if i have mentioned some thing wrong . This is just my > point of view. > > > Regards, > Salma > > __Platinum Sponsor: RMI Solutions ARSlist: "Where the Answers Are" > html___ > > ___ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > Platinum Sponsor: RMI Solutions ARSlist: "Where the Answers Are" > > -- View this message in context: http://n2.nabble.com/Setting-up-Remedy-Redundancy-Server-tp2273556p22791 99.html Sent from the ARS (Action Request System) mailing list archive at Nabble.com. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: "Where the Answers Are" ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: "Where the Answers Are"
Re: Setting up Remedy Redundancy Server
Just remember to have a script to change server references within the database before you switch the DNS otherwise your disaster recovery server will not function correctly. Regards Danny -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of patchsk Sent: 06 February 2009 06:59 To: arslist@ARSLIST.ORG Subject: Re: Setting up Remedy Redundancy Server My2Cents: 1. Production Failover: We have Server A and Server B with Veritas Cluster (VCS). VCS maintains a shared drive like setting that arserver installation files and oracle dababase will reside on share drive with Server A active. Due to any hard ware problem if Server A fails, VCS points Server B to the share drive. So its basically one arserver installation shared between two CPUs(Computers). The failover is automatic,transparent and immediate. In case if you have your database remotely then you need to set up similar thing for database also. 2. Disaster Recovery: We have another separate remedy installation with its own database in a different location(Geographically Dispersed). This is a passive hot backup server. We start it only if fail over fails. Its not immediate. It takes around 15-30 min to get the users back to system. We point productionDNS/IP address point to the DR box during DR mode. So its transparent to the end users. We are using oracle data gurad to synchronize data between production db and DR db. For (1) since its basically one arserver installation you don't need to buy any separate license. For (2) I think you need to have a hot backup license I am not sure if its another term. I heard that its free since only one server will be up at a time , but I might be wrong. 3. ServerGroup. You need to have a load balancer configured for ServerGroup to have an automatic failover of user connections. Without the load balancer only certain process like Escalation, Email Eninge, Flashboards, DSO etc.. will be failed over among the servers in the servergroup. Not the user connections. Each server in the server group will have its own remedy installation, so you need to buy a arserver license for each server where as the fixed and floating licenses are stored in database and can be shared across the group. 4. For web users, we have several midtiers under a load balancer. So if one midtier fails only the users connected to that will see broken connection and all other users will use remedy as normal. Load balancer will take care of directing any new user connections to other midtiers. I am sure there might be some more better processes. Mostly what you choose depends on the budget,time and criticality of your application to your business. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: "Where the Answers Are" __ Information from ESET NOD32 Antivirus, version of virus signature database 3832 (20090206) __ The message was checked by ESET NOD32 Antivirus. http://www.eset.com ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: "Where the Answers Are"
Re: Setting up Remedy Redundancy Server
My2Cents: 1. Production Failover: We have Server A and Server B with Veritas Cluster (VCS). VCS maintains a shared drive like setting that arserver installation files and oracle dababase will reside on share drive with Server A active. Due to any hard ware problem if Server A fails, VCS points Server B to the share drive. So its basically one arserver installation shared between two CPUs(Computers). The failover is automatic,transparent and immediate. In case if you have your database remotely then you need to set up similar thing for database also. 2. Disaster Recovery: We have another separate remedy installation with its own database in a different location(Geographically Dispersed). This is a passive hot backup server. We start it only if fail over fails. Its not immediate. It takes around 15-30 min to get the users back to system. We point productionDNS/IP address point to the DR box during DR mode. So its transparent to the end users. We are using oracle data gurad to synchronize data between production db and DR db. For (1) since its basically one arserver installation you don't need to buy any separate license. For (2) I think you need to have a hot backup license I am not sure if its another term. I heard that its free since only one server will be up at a time , but I might be wrong. 3. ServerGroup. You need to have a load balancer configured for ServerGroup to have an automatic failover of user connections. Without the load balancer only certain process like Escalation, Email Eninge, Flashboards, DSO etc.. will be failed over among the servers in the servergroup. Not the user connections. Each server in the server group will have its own remedy installation, so you need to buy a arserver license for each server where as the fixed and floating licenses are stored in database and can be shared across the group. 4. For web users, we have several midtiers under a load balancer. So if one midtier fails only the users connected to that will see broken connection and all other users will use remedy as normal. Load balancer will take care of directing any new user connections to other midtiers. I am sure there might be some more better processes. Mostly what you choose depends on the budget,time and criticality of your application to your business. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: "Where the Answers Are"
Re: Setting up Remedy Redundancy Server
Dear All, Thnaks you All. Now i m confused with Redudndacy and Disaster Recovery . Can any one explain me this please . If redundacy and disaster recovery both r different concepts then should i go for both the things . If yes can anyone please tell me wat are things i need to do to achive this . Thanks in Advance. Regards, Salma Kaiser, Norm E CIV USAF AFMC 96 CS/SCCE wrote: > > Just be aware that if you point both servers to a single database, you > have not implemented a "true" hot failover system unless you create a > failover machine for the database. So in that model you would not a > primary Remedy box and a backup Remedy box and a primary database box > and a backup database box. > > -Original Message- > From: Action Request System discussion list(ARSList) > [mailto:arsl...@arslist.org] On Behalf Of Joe DeSouza > Sent: Thursday, February 05, 2009 1:39 AM > To: arslist@ARSLIST.ORG > Subject: Re: Setting up Remedy Redundancy Server > > ** > Yes you need to point the second server to the same database > > Yes you need to purchase a hot backup server license that to the best of > my knowledge is 50% of the original license cost. > > Server Groups is a different concept where you buy a server license for > the same cost as the original and have both the servers up at the same > time for high availability. This is different from a hot backup. > > Joe > > > > From: Salma Begum > To: arslist@ARSLIST.ORG > Sent: Thursday, February 5, 2009 2:06:51 AM > Subject: Setting up Remedy Redundancy Server > > Dear All, > > I have a requirement to setup a failover (Redudancy ) server . i.e. i > will have 2 servers Server A and Server B . Server A is my Production > server. when ever this goes down the secondary server should come up > immediately . Do i need to point both the servers to same database or > should i have 2 different databses. > Also request you to give me some hint about Licensing . Do i need > topurchase separate licenses for secondary as production server. > i think these is called as server grouping in Remedy . As i dont hvae > much idea abt this request all to give there valuable inputs. > > Please correct me if i have mentioned some thing wrong . This is just my > point of view. > > > Regards, > Salma > > __Platinum Sponsor: RMI Solutions ARSlist: "Where the Answers Are" > html___ > > ___ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > Platinum Sponsor: RMI Solutions ARSlist: "Where the Answers Are" > > -- View this message in context: http://n2.nabble.com/Setting-up-Remedy-Redundancy-Server-tp2273556p2279199.html Sent from the ARS (Action Request System) mailing list archive at Nabble.com. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: "Where the Answers Are"
Re: Setting up Remedy Redundancy Server
Just be aware that if you point both servers to a single database, you have not implemented a "true" hot failover system unless you create a failover machine for the database. So in that model you would not a primary Remedy box and a backup Remedy box and a primary database box and a backup database box. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Joe DeSouza Sent: Thursday, February 05, 2009 1:39 AM To: arslist@ARSLIST.ORG Subject: Re: Setting up Remedy Redundancy Server ** Yes you need to point the second server to the same database Yes you need to purchase a hot backup server license that to the best of my knowledge is 50% of the original license cost. Server Groups is a different concept where you buy a server license for the same cost as the original and have both the servers up at the same time for high availability. This is different from a hot backup. Joe From: Salma Begum To: arslist@ARSLIST.ORG Sent: Thursday, February 5, 2009 2:06:51 AM Subject: Setting up Remedy Redundancy Server Dear All, I have a requirement to setup a failover (Redudancy ) server . i.e. i will have 2 servers Server A and Server B . Server A is my Production server. when ever this goes down the secondary server should come up immediately . Do i need to point both the servers to same database or should i have 2 different databses. Also request you to give me some hint about Licensing . Do i need topurchase separate licenses for secondary as production server. i think these is called as server grouping in Remedy . As i dont hvae much idea abt this request all to give there valuable inputs. Please correct me if i have mentioned some thing wrong . This is just my point of view. Regards, Salma __Platinum Sponsor: RMI Solutions ARSlist: "Where the Answers Are" html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: "Where the Answers Are"
Re: Setting up Remedy Redundancy Server
I believe stand-by fail-over server is no additional charge. Development servers are 50%. They have changed their licensing models, so you should talk to your BMC rep. You can use a second database if you have mirroring or other database synch system, which offers you redundancy for your db also. There are many ways of doing this, and mostly driven by your budget, requirements and technical complexity. Mark From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Joe DeSouza Sent: Thursday, February 05, 2009 2:39 AM To: arslist@ARSLIST.ORG Subject: Re: Setting up Remedy Redundancy Server ** Yes you need to point the second server to the same database Yes you need to purchase a hot backup server license that to the best of my knowledge is 50% of the original license cost. Server Groups is a different concept where you buy a server license for the same cost as the original and have both the servers up at the same time for high availability. This is different from a hot backup. Joe From: Salma Begum To: arslist@ARSLIST.ORG Sent: Thursday, February 5, 2009 2:06:51 AM Subject: Setting up Remedy Redundancy Server Dear All, I have a requirement to setup a failover (Redudancy ) server . i.e. i will have 2 servers Server A and Server B . Server A is my Production server. when ever this goes down the secondary server should come up immediately . Do i need to point both the servers to same database or should i have 2 different databses. Also request you to give me some hint about Licensing . Do i need topurchase separate licenses for secondary as production server. i think these is called as server grouping in Remedy . As i dont hvae much idea abt this request all to give there valuable inputs. Please correct me if i have mentioned some thing wrong . This is just my point of view. Regards, Salma __Platinum Sponsor: RMI Solutions ARSlist: "Where the Answers Are" html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: "Where the Answers Are"
Re: Setting up Remedy Redundancy Server
Hi Joe, Can u please suggest me the best way for redundancy . Thanks Regards, Salma Joe DeSouza wrote: > > Yes you need to point the second server to the same database > > Yes you need to purchase a hot backup server license that to the best of > my knowledge is 50% of the original license cost. > > Server Groups is a different concept where you buy a server license for > the same cost as the original and have both the servers up at the same > time for high availability. This is different from a hot backup. > > Joe > > > > > From: Salma Begum > To: arslist@ARSLIST.ORG > Sent: Thursday, February 5, 2009 2:06:51 AM > Subject: Setting up Remedy Redundancy Server > > Dear All, > > I have a requirement to setup a failover (Redudancy ) server . i.e. i will > have 2 servers Server A and Server B . Server A is my Production server. > when ever this goes down the secondary server should come up immediately > . Do i need to point both the servers to same database or should i have 2 > different databses. > Also request you to give me some hint about Licensing . Do i need > topurchase separate licenses for secondary as production server. > i think these is called as server grouping in Remedy . As i dont hvae much > idea abt this request all to give there valuable inputs. > > Please correct me if i have mentioned some thing wrong . This is just my > point of view. > > > Regards, > Salma > > > > > ___ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > Platinum Sponsor: RMI Solutions ARSlist: "Where the Answers Are" > -- View this message in context: http://n2.nabble.com/Setting-up-Remedy-Redundancy-Server-tp2273556p2273828.html Sent from the ARS (Action Request System) mailing list archive at Nabble.com. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: "Where the Answers Are"
Re: Setting up Remedy Redundancy Server
Yes you need to point the second server to the same database Yes you need to purchase a hot backup server license that to the best of my knowledge is 50% of the original license cost. Server Groups is a different concept where you buy a server license for the same cost as the original and have both the servers up at the same time for high availability. This is different from a hot backup. Joe From: Salma Begum To: arslist@ARSLIST.ORG Sent: Thursday, February 5, 2009 2:06:51 AM Subject: Setting up Remedy Redundancy Server Dear All, I have a requirement to setup a failover (Redudancy ) server . i.e. i will have 2 servers Server A and Server B . Server A is my Production server. when ever this goes down the secondary server should come up immediately . Do i need to point both the servers to same database or should i have 2 different databses. Also request you to give me some hint about Licensing . Do i need topurchase separate licenses for secondary as production server. i think these is called as server grouping in Remedy . As i dont hvae much idea abt this request all to give there valuable inputs. Please correct me if i have mentioned some thing wrong . This is just my point of view. Regards, Salma ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: "Where the Answers Are"
Setting up Remedy Redundancy Server
Dear All, I have a requirement to setup a failover (Redudancy ) server . i.e. i will have 2 servers Server A and Server B . Server A is my Production server. when ever this goes down the secondary server should come up immediately . Do i need to point both the servers to same database or should i have 2 different databses. Also request you to give me some hint about Licensing . Do i need topurchase separate licenses for secondary as production server. i think these is called as server grouping in Remedy . As i dont hvae much idea abt this request all to give there valuable inputs . Please correct me if i have mentioned some thing wrong . This is just my point of view. Regards, Salma -- View this message in context: http://n2.nabble.com/Setting-up-Remedy-Redundancy-Server-tp2273556p2273556.html Sent from the ARS (Action Request System) mailing list archive at Nabble.com. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: "Where the Answers Are"
Remedy Redundancy Server
Dear team. I have a requirement to setup remedy redundancy server, Can any one provide me some documents on this . Thanks in advance. Regards, Salma -- View this message in context: http://www.nabble.com/Remedy-Redundancy-Server-tp21683671p21683671.html Sent from the ARS (Action Request System) mailing list archive at Nabble.com. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: "Where the Answers Are"
