Remedy on a Blackberry
I've never worked with a Blackberry before, but have had a question of if an interface designed for a blackberry could be done in Remedy. Does a Blackberry have IE on it? If so, can you just design a smaller, more condensed view for it? Is it really that simple? Thanks, Gary Opela, Jr., RSP Remedy Engineer Leader Communications, Inc. http://www.5pointleader.com http://www.lcibest.com Best Product, Best People, Best PriceTM An ISO 9001:2000 Certified, CMMI(r) Level 3 Rated Company ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Remedy on a Blackberry
Check this out http://www.aeroprise.com/ We are not using Aeroprise but they had a presentation here a while back and I just happened to remember the name. From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Gary Opela (Corporate) Sent: Thursday, May 29, 2008 6:06 AM To: arslist@ARSLIST.ORG Subject: Remedy on a Blackberry ** I've never worked with a Blackberry before, but have had a question of if an interface designed for a blackberry could be done in Remedy. Does a Blackberry have IE on it? If so, can you just design a smaller, more condensed view for it? Is it really that simple? Thanks, Gary Opela, Jr., RSP Remedy Engineer Leader Communications, Inc. http://www.5pointleader.com http://www.lcibest.com Best Product, Best People, Best PriceTM An ISO 9001:2000 Certified, CMMI(r) Level 3 Rated Company __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ NOTICE: This e-mail (and any attachments) may contain PRIVILEGED OR CONFIDENTIAL information and is intended only for the use of the specific individual(s) to whom it is addressed. It may contain information that is privileged and confidential under state and federal law. This information may be used or disclosed only in accordance with law, and you may be subject to penalties under law for improper use or further disclosure of the information in this e-mail and its attachments. If you have received this e-mail in error, please immediately notify the person named above by reply e-mail, and then delete the original e-mail. Thank you. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Remedy on a Blackberry
Also check out http://www.mobilereach.com/ I have used their solution, It Rocks! Doug From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Feliciano, Ferdinand, A (Rocky) Sent: Thursday, May 29, 2008 9:17 AM To: arslist@ARSLIST.ORG Subject: Re: Remedy on a Blackberry Check this out http://www.aeroprise.com/ We are not using Aeroprise but they had a presentation here a while back and I just happened to remember the name. From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Gary Opela (Corporate) Sent: Thursday, May 29, 2008 6:06 AM To: arslist@ARSLIST.ORG Subject: Remedy on a Blackberry ** I've never worked with a Blackberry before, but have had a question of if an interface designed for a blackberry could be done in Remedy. Does a Blackberry have IE on it? If so, can you just design a smaller, more condensed view for it? Is it really that simple? Thanks, Gary Opela, Jr., RSP Remedy Engineer Leader Communications, Inc. http://www.5pointleader.com http://www.lcibest.com Best Product, Best People, Best PriceTM An ISO 9001:2000 Certified, CMMI(r) Level 3 Rated Company __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ NOTICE: This e-mail (and any attachments) may contain PRIVILEGED OR CONFIDENTIAL information and is intended only for the use of the specific individual(s) to whom it is addressed. It may contain information that is privileged and confidential under state and federal law. This information may be used or disclosed only in accordance with law, and you may be subject to penalties under law for improper use or further disclosure of the information in this e-mail and its attachments. If you have received this e-mail in error, please immediately notify the person named above by reply e-mail, and then delete the original e-mail. Thank you. NOTICE: This e-mail (and any attachments) may contain PRIVILEGED OR CONFIDENTIAL information and is intended only for the use of the specific individual(s) to whom it is addressed. It may contain information that is privileged and confidential under state and federal law. This information may be used or disclosed only in accordance with law, and you may be subject to penalties under law for improper use or further disclosure of the information in this e-mail and its attachments. If you have received this e-mail in error, please immediately notify the person named above by reply e-mail, and then delete the original e-mail. Thank you. __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ DISCLAIMER Important! This message is intended for the above named person(s) only and is CONFIDENTIAL AND PROPRIETARY. If you are not the intended recipient of this e-mail and have received it in error, please immediately notify the sender by return email and then delete it from your mailbox. This message may be protected by the attorney-client privilege and/or work product doctrine. Accessing, copying, disseminating or re-using any of the information contained in this e-mail by anyone other than the intended recipient is strictly prohibited. Finally, you should check this email and any attachments for the presence of viruses, as the sender accepts no liability for any damage caused by any virus transmitted by this email. Thank you. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Remedy on a Blackberry
Gary, Check out Aeroprise. They have canned and customizable formats for the ARSystem. We used it for a wireless/docked handheld barcode scanner project. It is very flexible. John J. Reiser Software Development Analyst Remedy Administrator/Developer Lockheed Martin - MS2 The star that burns twice as bright burns half as long. Pay close attention and be illuminated by its brilliance. - paraphrased by me From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Gary Opela (Corporate) Sent: Thursday, May 29, 2008 9:06 AM To: arslist@ARSLIST.ORG Subject: Remedy on a Blackberry ** I've never worked with a Blackberry before, but have had a question of if an interface designed for a blackberry could be done in Remedy. Does a Blackberry have IE on it? If so, can you just design a smaller, more condensed view for it? Is it really that simple? Thanks, Gary Opela, Jr., RSP Remedy Engineer Leader Communications, Inc. http://www.5pointleader.com http://www.lcibest.com Best Product, Best People, Best PriceTM An ISO 9001:2000 Certified, CMMI(r) Level 3 Rated Company __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Remedy on a Blackberry
Gary, Take a look at Vaultus, they do Remedy on Blackberry. http://www.vaultus.com HTH Regards...Gidd _ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Gary Opela (Corporate) Sent: Thursday, May 29, 2008 6:06 AM To: arslist@ARSLIST.ORG Subject: Remedy on a Blackberry ** I've never worked with a Blackberry before, but have had a question of if an interface designed for a blackberry could be done in Remedy. Does a Blackberry have IE on it? If so, can you just design a smaller, more condensed view for it? Is it really that simple? Thanks, Gary Opela, Jr., RSP Remedy Engineer Leader Communications, Inc. http://www.5pointleader.com http://www.lcibest.com Best Product, Best People, Best PriceTM An ISO 9001:2000 Certified, CMMIR Level 3 Rated Company __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Remedy on a Blackberry
Aeroprise and Vettro V-360 are both products worth attention. You can also develop a similar home grown interface either with C# or the RIM Java API. Subash ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
How to interface Remedy with a blackberry
Hi all, We need to be able to access one of our home grown applications via a Blackberry. We were thinking of simply accessing it via the browser of the Blackberry. But we are having some issues with the JavaScript on the Blackberry. When we try to visualize an entry, we do see the form but not the data. On none of the functionnality are working (menu, sélections etc). If we use the same URL on IE, we do see the information properly and all is functional. The other option would be to create an HTML page to do this and use the APIs ... but was hoping not having to go there. Or is there any tools that exists out there to interface with a Blackberry and Remedy (but not the Helpdesk app.) Any ideas? ARS 7.01 patch 4 Oracle 9i Unix Solaris server For the Blackberry we are going on the 8700 with OS 4.2 And HAPPY THANKS GIVING to our American neighbors Thanks for the help, Pascale Boyer Vidéotron Ltée Développement produits affaires service corporatifs 300, avenue Viger Est - 5e étage Est Montréal (Québec) H2X 3W4 Tél.: (514) 380-7841 Courriel: [EMAIL PROTECTED] ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: How to interface Remedy with a blackberry
Hi Pascale, There's a tool called Aeroprise which allows you to interface with the AR System. Basically, it allows you to pick any form in the system (even homemade apps) and create an HTML interface for it. THen you build rules for default ticket lists, etc and it comes up pretty nicely in a Blackberry browser. THere's also a blackberry client for it but i haven't used it much. http://www.aeroprise.com Hope this helps! Eli From: Action Request System discussion list(ARSList) on behalf of Pascale Boyer Sent: Thu 11/22/2007 8:41 AM To: arslist@ARSLIST.ORG Subject: How to interface Remedy with a blackberry ** Hi all, We need to be able to access one of our home grown applications via a Blackberry. We were thinking of simply accessing it via the browser of the Blackberry. But we are having some issues with the JavaScript on the Blackberry. When we try to visualize an entry, we do see the form but not the data. On none of the functionnality are working (menu, sélections etc). If we use the same URL on IE, we do see the information properly and all is functional. The other option would be to create an HTML page to do this and use the APIs ... but was hoping not having to go there. Or is there any tools that exists out there to interface with a Blackberry and Remedy (but not the Helpdesk app.) Any ideas? ARS 7.01 patch 4 Oracle 9i Unix Solaris server For the Blackberry we are going on the 8700 with OS 4.2 And HAPPY THANKS GIVING to our American neighbors Thanks for the help, Pascale Boyer Vidéotron Ltée Développement produits affaires service corporatifs 300, avenue Viger Est - 5e étage Est Montréal (Québec) H2X 3W4 Tél.: (514) 380-7841 Courriel: [EMAIL PROTECTED] __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: How to interface Remedy with a blackberry
We use aeroprise too, works like a champ, easy to configure. mike Date: Thu, 22 Nov 2007 09:26:40 -0800 From: [EMAIL PROTECTED] Subject: ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: How to interface Remedy with a blackberry
Vaultus is similar to Aeroprise. Biggest difference is that it carries a mini remedy app on the BB so you can do work on your tickets in RT and then send them back to the server. As opposed to interacting with the server for all your work. Http://www.vaultus.com Thank You, Chris Doble Mobile: 949-533-5346 ---Original Message--- From: Michael Campbell Date: 11/22/2007 10:20:15 AM To: arslist@ARSLIST.ORG Subject: Re: How to interface Remedy with a blackberry We use aeroprise too, works like a champ, easy to configure. Mike Date: Thu 22 Nov 2007 09:26:40 -0800 From: [EMAIL PROTECTED] Subject: _ _ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
