SRM Mapping Question
ARS 7.6.04 SP4 SRM 7.6.04 SP4 I am looking for an eloquent way to format the responses of conditional questions and put them in the Notes field of the Incident. Ideally if the questions aren't answered I would like them to NOT be in the Notes I pass to the incident. Example: SR Question 1: Is this a Printer Issue? The customer has two option Yes and No If yes is selected, the next question asks for make and model of the printer. If No is selected, the next question asks please describe your issue. Ideally, I want to pass the responses to the Notes field on the Incident. For example, the Notes would look like this: Is this a Printer Issue? Yes Make and Model: HP 2341 OR Is this a Printer Issue? No Description of Issue: blah blah blah All I can seem to pass to the Notes field is the following: Is this a Printer Issue? No Make and Model: This is blank, I want to remove this from the Notes because Make and Model is only answered when Yes is selected) Description of Issue: blah blah blah I hope this makes sense. Is there any better way of formatting conditional responses or do I just have to supply all the values and train my support staff to ignore blank responses. Thanks Kevin ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: SRM Mapping Question
If you use an AIF form and Process Designer you can do what you are requesting. The AIF form will allow the multiple layers of questions/answers driven by the answer given. The Process Designer can read the answer fields into variables and then push the variables to the notes field. -Original Message- From: Kevin Shaffer kevin_l_shaf...@hotmail.com To: arslist arslist@ARSLIST.ORG Sent: Wed, Oct 23, 2013 2:50 pm Subject: SRM Mapping Question ** ARS 7.6.04 SP4 SRM 7.6.04 SP4 I am looking for an eloquent way to format the responses of conditional questions and put them in the Notes field of the Incident. Ideally if the questions aren't answered I would like them to NOT be in the Notes I pass to the incident. Example: SR Question 1: Is this a Printer Issue? The customer has two option Yes and No If yes is selected, the next question asks for make and model of the printer. If No is selected, the next question asks please describe your issue. Ideally, I want to pass the responses to the Notes field on the Incident. For example, the Notes would look like this: Is this a Printer Issue? Yes Make and Model: HP 2341 OR Is this a Printer Issue? No Description of Issue: blah blah blah All I can seem to pass to the Notes field is the following: Is this a Printer Issue? No Make and Model: This is blank, I want to remove this from the Notes because Make and Model is only answered when Yes is selected) Description of Issue: blah blah blah I hope this makes sense. Is there any better way of formatting conditional responses or do I just have to supply all the values and train my support staff to ignore blank responses. Thanks Kevin _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: SRM Mapping Question
Kevin, I have a way of doing this without AIF. I'm driving right now so can't type it all. (NO I'm parked at this moment, not actually driving!) Call me at 631-335-2926 if u need it now. Sent from my iPhone On Oct 23, 2013, at 2:59 PM, Roger Justice rjust2...@aol.com wrote: ** If you use an AIF form and Process Designer you can do what you are requesting. The AIF form will allow the multiple layers of questions/answers driven by the answer given. The Process Designer can read the answer fields into variables and then push the variables to the notes field. -Original Message- From: Kevin Shaffer kevin_l_shaf...@hotmail.com To: arslist arslist@ARSLIST.ORG Sent: Wed, Oct 23, 2013 2:50 pm Subject: SRM Mapping Question ** ARS 7.6.04 SP4 SRM 7.6.04 SP4 I am looking for an eloquent way to format the responses of conditional questions and put them in the Notes field of the Incident. Ideally if the questions aren't answered I would like them to NOT be in the Notes I pass to the incident. Example: SR Question 1: Is this a Printer Issue? The customer has two option Yes and No If yes is selected, the next question asks for make and model of the printer. If No is selected, the next question asks please describe your issue. Ideally, I want to pass the responses to the Notes field on the Incident. For example, the Notes would look like this: Is this a Printer Issue? Yes Make and Model: HP 2341 OR Is this a Printer Issue? No Description of Issue: blah blah blah All I can seem to pass to the Notes field is the following: Is this a Printer Issue? No Make and Model: This is blank, I want to remove this from the Notes because Make and Model is only answered when Yes is selected) Description of Issue: blah blah blah I hope this makes sense. Is there any better way of formatting conditional responses or do I just have to supply all the values and train my support staff to ignore blank responses. Thanks Kevin _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: SRM Mapping Question
Kevin, Back at the office so here goes. It's kind of crude but it's a quick way to do it without AIF: 1. You have your question: Is this a printer issue? Yes or No 2. Pick No. Nothing gets mapped. You're good. Right? 3. Pick Yes. This drops a conditional question down: Pick or type the model. 4. Also create another conditional question under yes' and mark it hidden in your question creation process. Make it a text field for answer. In the Default Text area, type in the following: Make and Model: 5. In your question mapping, you would pick the answer for the hidden question where you want make and model: to appear. You would then pick the actual answer from the visible question. 6. If someone picks no, nothing gets mapped. If someone picks yes, then the default text in the hidden question would be visible in the notes followed by the model. Does that make sense? On Wed, Oct 23, 2013 at 2:50 PM, Kevin Shaffer kevin_l_shaf...@hotmail.comwrote: ** ARS 7.6.04 SP4 SRM 7.6.04 SP4 I am looking for an eloquent way to format the responses of conditional questions and put them in the Notes field of the Incident. Ideally if the questions aren't answered I would like them to NOT be in the Notes I pass to the incident. Example: SR Question 1: Is this a Printer Issue? The customer has two option Yes and No If yes is selected, the next question asks for make and model of the printer. If No is selected, the next question asks please describe your issue. Ideally, I want to pass the responses to the Notes field on the Incident. For example, the Notes would look like this: Is this a Printer Issue? Yes Make and Model: HP 2341 OR Is this a Printer Issue? No Description of Issue: blah blah blah All I can seem to pass to the Notes field is the following: Is this a Printer Issue? No Make and Model: This is blank, I want to remove this from the Notes because Make and Model is only answered when Yes is selected) Description of Issue: blah blah blah I hope this makes sense. Is there any better way of formatting conditional responses or do I just have to supply all the values and train my support staff to ignore blank responses. Thanks Kevin _ARSlist: Where the Answers Are and have been for 20 years_ -- *Tauf Chowdhury * ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: SRM Mapping Question
Thanks that worked. Sent from my HTC One™ X, an ATT 4G LTE smartphone - Reply message - From: Tauf Chowdhury taufc...@gmail.com To: arslist@ARSLIST.ORG Subject: SRM Mapping Question Date: Wed, Oct 23, 2013 3:25 PM Kevin, Back at the office so here goes. It's kind of crude but it's a quick way to do it without AIF: 1. You have your question: Is this a printer issue? Yes or No 2. Pick No. Nothing gets mapped. You're good. Right? 3. Pick Yes. This drops a conditional question down: Pick or type the model. 4. Also create another conditional question under yes' and mark it hidden in your question creation process. Make it a text field for answer. In the Default Text area, type in the following: Make and Model: 5. In your question mapping, you would pick the answer for the hidden question where you want make and model: to appear. You would then pick the actual answer from the visible question. 6. If someone picks no, nothing gets mapped. If someone picks yes, then the default text in the hidden question would be visible in the notes followed by the model. Does that make sense? On Wed, Oct 23, 2013 at 2:50 PM, Kevin Shaffer kevin_l_shaf...@hotmail.comwrote: ** ARS 7.6.04 SP4 SRM 7.6.04 SP4 I am looking for an eloquent way to format the responses of conditional questions and put them in the Notes field of the Incident. Ideally if the questions aren't answered I would like them to NOT be in the Notes I pass to the incident. Example: SR Question 1: Is this a Printer Issue? The customer has two option Yes and No If yes is selected, the next question asks for make and model of the printer. If No is selected, the next question asks please describe your issue. Ideally, I want to pass the responses to the Notes field on the Incident. For example, the Notes would look like this: Is this a Printer Issue? Yes Make and Model: HP 2341 OR Is this a Printer Issue? No Description of Issue: blah blah blah All I can seem to pass to the Notes field is the following: Is this a Printer Issue? No Make and Model: This is blank, I want to remove this from the Notes because Make and Model is only answered when Yes is selected) Description of Issue: blah blah blah I hope this makes sense. Is there any better way of formatting conditional responses or do I just have to supply all the values and train my support staff to ignore blank responses. Thanks Kevin _ARSlist: Where the Answers Are and have been for 20 years_ -- *Tauf Chowdhury * ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
