SW00308322
Hello list Was seaching in bmc KB for any thing related to our ongoing issue related to sla Why going through KB i came across the this fix and they have said you can find the def in the related ticket id 3303385 I tried my best to get this information but to vain Is there a way i can get this def file from from the ticket? ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: SW00308322
If you log into support to view your incident ticket info, BMC Support may have set you up with a ftp download to download that def file. At least that's what they used to do for hot fixes and stuff like that. Joe _ From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Rajesh Nair Sent: Wednesday, October 09, 2013 12:56 PM To: arslist@ARSLIST.ORG Subject: SW00308322 ** Hello list Was seaching in bmc KB for any thing related to our ongoing issue related to sla Why going through KB i came across the this fix and they have said you can find the def in the related ticket id 3303385 I tried my best to get this information but to vain Is there a way i can get this def file from from the ticket? ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: SW00308322
Joe I have tried all trick i can think of.. So probably thought someone reading here might be aware of this This fix was posted 2 years back :-( On 9 Oct 2013 23:46, Joe D'Souza jdso...@shyle.net wrote: ** If you log into support to view your incident ticket info, BMC Support may have set you up with a ftp download to download that def file. ** ** At least that’s what they used to do for hot fixes and stuff like that.*** * ** ** Joe ** ** -- *From:* Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] *On Behalf Of *Rajesh Nair *Sent:* Wednesday, October 09, 2013 12:56 PM *To:* arslist@ARSLIST.ORG *Subject:* SW00308322 ** ** ** Hello list Was seaching in bmc KB for any thing related to our ongoing issue related to sla Why going through KB i came across the this fix and they have said you can find the def in the related ticket id 3303385 I tried my best to get this information but to vain Is there a way i can get this def file from from the ticket? _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: SW00308322
To add more this ticket wasn't raised by me or any of my colleagues On 9 Oct 2013 22:25, Rajesh Nair rajesh.nair@gmail.com wrote: Hello list Was seaching in bmc KB for any thing related to our ongoing issue related to sla Why going through KB i came across the this fix and they have said you can find the def in the related ticket id 3303385 I tried my best to get this information but to vain Is there a way i can get this def file from from the ticket? ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: SW00308322
Rajesh, I cannot find it either. I looked under defect and Knowledge Base. Perhaps contact Support? Lisa -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Rajesh Nair Sent: Wednesday, October 09, 2013 2:26 PM To: arslist@ARSLIST.ORG Subject: Re: SW00308322 ** To add more this ticket wasn't raised by me or any of my colleagues On 9 Oct 2013 22:25, Rajesh Nair rajesh.nair@gmail.com wrote: Hello list Was seaching in bmc KB for any thing related to our ongoing issue related to sla Why going through KB i came across the this fix and they have said you can find the def in the related ticket id 3303385 I tried my best to get this information but to vain Is there a way i can get this def file from from the ticket? _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: SW00308322
Hmm I think thats what i will do On 10 Oct 2013 00:06, Kemes, Lisa A DLA CTR INFORMATION OPERATIONS lisa.kemes@dla.mil wrote: Rajesh, I cannot find it either. I looked under defect and Knowledge Base. Perhaps contact Support? Lisa -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Rajesh Nair Sent: Wednesday, October 09, 2013 2:26 PM To: arslist@ARSLIST.ORG Subject: Re: SW00308322 ** To add more this ticket wasn't raised by me or any of my colleagues On 9 Oct 2013 22:25, Rajesh Nair rajesh.nair@gmail.com wrote: Hello list Was seaching in bmc KB for any thing related to our ongoing issue related to sla Why going through KB i came across the this fix and they have said you can find the def in the related ticket id 3303385 I tried my best to get this information but to vain Is there a way i can get this def file from from the ticket? _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: SW00308322
Hi Rajesh, Call up support and work with them to get the attached definition files. I will send you the issue number you need to reference in a separate thread. This is not a defect or KA, it is a customer created issue through support. This issue was closed in January 2010. Hope this helps :) Ryan. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Rajesh Nair Sent: Wednesday, October 09, 2013 2:26 PM To: arslist@ARSLIST.ORG Subject: Re: SW00308322 ** To add more this ticket wasn't raised by me or any of my colleagues On 9 Oct 2013 22:25, Rajesh Nair rajesh.nair@gmail.commailto:rajesh.nair@gmail.com wrote: Hello list Was seaching in bmc KB for any thing related to our ongoing issue related to sla Why going through KB i came across the this fix and they have said you can find the def in the related ticket id 3303385 I tried my best to get this information but to vain Is there a way i can get this def file from from the ticket? _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: SW00308322
Thanks Ryan I already have the ticket id with me I Just needed the def file to cross verify the fix provide,as the issue mentioned is very similar to what we can see in our environment On 10 Oct 2013 00:11, Downing, Ryan ryan_down...@bmc.com wrote: ** Hi Rajesh, ** ** Call up support and work with them to get the attached definition files. * *** ** ** I will send you the issue number you need to reference in a separate thread. ** ** This is not a defect or KA, it is a customer created issue through support. ** ** This issue was closed in January 2010. ** ** Hope this helps J Ryan. ** ** *From:* Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] *On Behalf Of *Rajesh Nair *Sent:* Wednesday, October 09, 2013 2:26 PM *To:* arslist@ARSLIST.ORG *Subject:* Re: SW00308322 ** ** ** To add more this ticket wasn't raised by me or any of my colleagues On 9 Oct 2013 22:25, Rajesh Nair rajesh.nair@gmail.com wrote: Hello list Was seaching in bmc KB for any thing related to our ongoing issue related to sla Why going through KB i came across the this fix and they have said you can find the def in the related ticket id 3303385 I tried my best to get this information but to vain Is there a way i can get this def file from from the ticket? _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
