Re: Sr. Remedy Administrator/Developer - Denver, CO
I can see why they ran off the other guy. Jesus Ortega ITSM Technologist LyondellBasell Industries Office: 713 309-4914 Cell:281 546-0735 From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Candace Sent: Monday, March 26, 2012 9:44 AM To: arslist@ARSLIST.ORG Subject: JOB: Sr. Remedy Administrator/Developer - Denver, CO ** The SR. REMEDY ADMINISTRATOR/DEVELOPER should be comfortable with, and have a good understanding of, the ITIL framework, and must have experience with previous IT Service Management (ITSM) releases (7 preferred). The SR. REMEDY ADMINISTRATOR/DEVELOPER will oversee and work with an implementation team on full ITSM implementations and maintain these implementations. This position is accountable for development, administration, customization, integration, architecture, and support of Remedy Action Request System Solutions, with a very strong focus on the IT Service Management (ITSM) suite (Incident Management, Configuration Management, Change Management, and CMDB) and supporting applications and technologies (including Knowledge Management, Service Request Management, Web Services, and LDAP integration). This position is also responsible for system administration of the Bomgar server. QUALIFICATIONS: * A minimum of 7 years of experience using Remedy systems, development of the Remedy Action Request System, Remedy Information Technology Service Management Suite applications, Crystal Reports, Crystal Enterprise, and HTML * At least 10 years of experience with hardware, software, and information technology support * Experience with Analytics and report generation * Must have the ability to provide positive customer service * Excellent problem solving and technical writing skills * Good customer presentation and project management skills * Technical proficiency in advanced relevant technologies desired (BMC Remedy Flashboards, Approval Engine, Web Services, LDAP integration, and API programming; SQL Server; Oracle; UNIX; and other programming languages such as Java; C++, .NET, etc. * Must be able to obtain a favorable minimum background investigation (MBI) or possess an active security clearance * Ability to travel, if necessary RESPONSIBILITIES INCLUDE BUT ARE NOT LIMITED TO: * Gathering customer requirements * Preparing design specifications documentation * Application development * Ongoing technical support and system maintenance * Responding to user requests for data extraction, custom or ad-hoc database reporting, or enhancements to system * Providing end-user training, and system account administration and maintenance * Designing, developing, and deploying Remedy AR System applications and technology systems * Maintain and follow a Change Management Plan * Monitor and tune the performance of servers * Inform the Service Desk of server fault conditions at time of detection if end users are affected * Respond to and resolve server performance problems and outage situations * Perform trend analysis for server updates (such as adding memory, increasing disk space, etc.) * Perform backups, restore and disaster recovery * Test disaster recovery and redundant systems * Perform account management duties * Maintain operating system software and applications software with updates and patches. * Install, maintain BMC Remedy Production, Development, and Hot Backup sites functions * Hardware: 3-server production and 2-server development system in Denver, CO., 3-server backup in Reston, VA., and 4 additional servers for reporting and testing * Create and modify custom code and forms as requested or required * Perform install/upgrades and module install/upgrades on timetables agreed upon * Monitor and recommend licensing of all modules * Act as CMDB administrator * Maintain custom views for each support group as needed * Maintain security profiles for different groups * Active member of the Service Desk CCB (Change Control Board) * Use Change and Release Management for all changes made to the system * Follow all documented Change and Release management procedures * Maintain a development environment for testing approved changes * Coordinate all releases with customers * Build or aid in building training materials related to Remedy * Build Reports * Reconfigure system to meet changing business and reporting requirements * Create process flows for Remedy that promote the Service Desk's processes * Ensure backups are created and tested * Respond to requests for enhancements and modifications of all modules * Work with the Service Desk on specific Incident Management needs * Work with customers on specific Change Management needs and other Remedy projects * Perform Bomgar Administrative functions * Create and modify custom front ends as requested or required * Perform
Re: Sr. Remedy Administrator/Developer - Denver, CO
Looks like they forgot to add Ninjitsu, cooking, cosmology and fluent Chinese (reading, writing, speaking). Guillaume From: Action Request System discussion list(ARSList) [arslist@ARSLIST.ORG] on behalf of Ortega, Jesus A [jesus.ort...@lyondellbasell.com] Sent: Wednesday, March 28, 2012 10:03 AM To: arslist@ARSLIST.ORG Subject: Re: Sr. Remedy Administrator/Developer - Denver, CO ** I can see why they ran off the other guy. Jesus Ortega ITSM Technologist LyondellBasell Industries Office: 713 309-4914 Cell:281 546-0735 From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Candace Sent: Monday, March 26, 2012 9:44 AM To: arslist@ARSLIST.ORG Subject: JOB: Sr. Remedy Administrator/Developer - Denver, CO ** The SR. REMEDY ADMINISTRATOR/DEVELOPER should be comfortable with, and have a good understanding of, the ITIL framework, and must have experience with previous IT Service Management (ITSM) releases (7 preferred). The SR. REMEDY ADMINISTRATOR/DEVELOPER will oversee and work with an implementation team on full ITSM implementations and maintain these implementations. This position is accountable for development, administration, customization, integration, architecture, and support of Remedy Action Request System Solutions, with a very strong focus on the IT Service Management (ITSM) suite (Incident Management, Configuration Management, Change Management, and CMDB) and supporting applications and technologies (including Knowledge Management, Service Request Management, Web Services, and LDAP integration). This position is also responsible for system administration of the Bomgar server. QUALIFICATIONS: * A minimum of 7 years of experience using Remedy systems, development of the Remedy Action Request System, Remedy Information Technology Service Management Suite applications, Crystal Reports, Crystal Enterprise, and HTML * At least 10 years of experience with hardware, software, and information technology support * Experience with Analytics and report generation * Must have the ability to provide positive customer service * Excellent problem solving and technical writing skills * Good customer presentation and project management skills * Technical proficiency in advanced relevant technologies desired (BMC Remedy Flashboards, Approval Engine, Web Services, LDAP integration, and API programming; SQL Server; Oracle; UNIX; and other programming languages such as Java; C++, .NET, etc. * Must be able to obtain a favorable minimum background investigation (MBI) or possess an active security clearance * Ability to travel, if necessary RESPONSIBILITIES INCLUDE BUT ARE NOT LIMITED TO: * Gathering customer requirements * Preparing design specifications documentation * Application development * Ongoing technical support and system maintenance * Responding to user requests for data extraction, custom or ad-hoc database reporting, or enhancements to system * Providing end-user training, and system account administration and maintenance * Designing, developing, and deploying Remedy AR System applications and technology systems * Maintain and follow a Change Management Plan * Monitor and tune the performance of servers * Inform the Service Desk of server fault conditions at time of detection if end users are affected * Respond to and resolve server performance problems and outage situations * Perform trend analysis for server updates (such as adding memory, increasing disk space, etc.) * Perform backups, restore and disaster recovery * Test disaster recovery and redundant systems * Perform account management duties * Maintain operating system software and applications software with updates and patches. * Install, maintain BMC Remedy Production, Development, and Hot Backup sites functions * Hardware: 3-server production and 2-server development system in Denver, CO., 3-server backup in Reston, VA., and 4 additional servers for reporting and testing * Create and modify custom code and forms as requested or required * Perform install/upgrades and module install/upgrades on timetables agreed upon * Monitor and recommend licensing of all modules * Act as CMDB administrator * Maintain custom views for each support group as needed * Maintain security profiles for different groups * Active member of the Service Desk CCB (Change Control Board) * Use Change and Release Management for all changes made to the system * Follow all documented Change and Release management procedures * Maintain a development environment for testing approved changes * Coordinate all releases with customers * Build or aid in building training materials related to Remedy * Build Reports * Reconfigure system to meet changing business and reporting requirements * Create
Re: Sr. Remedy Administrator/Developer - Denver, CO
I can't see why cosmology can help with the position... El miércoles 28 de marzo de 2012, Guillaume Rheault guilla...@dcshq.com escribió: ** Looks like they forgot to add Ninjitsu, cooking, cosmology and fluent Chinese (reading, writing, speaking). Guillaume From: Action Request System discussion list(ARSList) [arslist@ARSLIST.ORG] on behalf of Ortega, Jesus A [jesus.ort...@lyondellbasell.com] Sent: Wednesday, March 28, 2012 10:03 AM To: arslist@ARSLIST.ORG Subject: Re: Sr. Remedy Administrator/Developer - Denver, CO ** I can see why they ran off the other guy. Jesus Ortega ITSM Technologist LyondellBasell Industries Office: 713 309-4914 Cell:281 546-0735 From: Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] On Behalf Of Candace Sent: Monday, March 26, 2012 9:44 AM To: arslist@ARSLIST.ORG Subject: JOB: Sr. Remedy Administrator/Developer - Denver, CO ** The SR. REMEDY ADMINISTRATOR/DEVELOPER should be comfortable with, and have a good understanding of, the ITIL framework, and must have experience with previous IT Service Management (ITSM) releases (7 preferred). The SR. REMEDY ADMINISTRATOR/DEVELOPER will oversee and work with an implementation team on full ITSM implementations and maintain these implementations. This position is accountable for development, administration, customization, integration, architecture, and support of Remedy Action Request System Solutions, with a very strong focus on the IT Service Management (ITSM) suite (Incident Management, Configuration Management, Change Management, and CMDB) and supporting applications and technologies (including Knowledge Management, Service Request Management, Web Services, and LDAP integration). This position is also responsible for system administration of the Bomgar server. QUALIFICATIONS: A minimum of 7 years of experience using Remedy systems, development of the Remedy Action Request System, Remedy Information Technology Service Management Suite applications, Crystal Reports, Crystal Enterprise, and HTML At least 10 years of experience with hardware, software, and information technology support Experience with Analytics and report generation Must have the ability to provide positive customer service Excellent problem solving and technical writing skills Good customer presentation and project management skills Technical proficiency in advanced relevant technologies desired (BMC Remedy Flashboards, Approval Engine, Web Services, LDAP integration, and API programming; SQL Server; Oracle; UNIX; and other programming languages such as Java; C++, .NET, etc. Must be able to obtain a favorable minimum background investigation (MBI) or possess an active security clearance Ability to travel, if necessary RESPONSIBILITIES INCLUDE BUT ARE NOT LIMITED TO: Gathering customer requirements Preparing design specifications documentation Application development Ongoing technical support and system maintenance Responding to user requests for data extraction, custom or ad-hoc database reporting, or enhan _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ -- Jose M. Huerta Project Manager** Movil: 661 665 088 Telf.: 971 75 03 24 Fax: 971 75 07 94 http://www.sm2baleares.es/ SM2 Baleares S.A. C/Rita Levi Edificio SM2 Parc Bit 07121 Palma de Mallorca http://es-es.facebook.com/pages/SM2-Baleares/158608627954 http://twitter.com/#!/SM2Baleares http://www.linkedin.com/company/sm2-baleares La información contenida en este mensaje de correo electrónico es confidencial. La misma, es enviada con la intención de que únicamente sea leída por la persona(s) a la(s) que va dirigida. El acceso a este mensaje por otras personas no está autorizado, por lo que en tal caso, le rogamos que nos lo comunique por la misma vía, se abstenga de realizar copias del mensaje o remitirlo o entregarlo a otra persona y proceda a borrarlo de inmediato. P Por favor, no imprima este mensaje ni sus documentos adjuntos si no es necesario. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are image001.jpgimage003.jpgimage002.jpgimage004.jpg
Re: Sr. Remedy Administrator/Developer - Denver, CO
Also could add - comfortable with BMC dates fields and the ability to record time in BC. (Just to be sure you have a good candidate) -John On Wed, Mar 28, 2012 at 9:34 AM, Guillaume Rheault guilla...@dcshq.comwrote: ** Looks like they forgot to add Ninjitsu, cooking, cosmology and fluent Chinese (reading, writing, speaking). Guillaume -- *From:* Action Request System discussion list(ARSList) [ arslist@ARSLIST.ORG] on behalf of Ortega, Jesus A [ jesus.ort...@lyondellbasell.com] *Sent:* Wednesday, March 28, 2012 10:03 AM *To:* arslist@ARSLIST.ORG *Subject:* Re: Sr. Remedy Administrator/Developer - Denver, CO ** I can see why they ran off the other guy. Jesus Ortega ITSM Technologist LyondellBasell Industries Office: 713 309-4914 Cell:281 546-0735 *From:* Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] *On Behalf Of *Candace *Sent:* Monday, March 26, 2012 9:44 AM *To:* arslist@ARSLIST.ORG *Subject:* JOB: Sr. Remedy Administrator/Developer - Denver, CO ** The *SR. REMEDY ADMINISTRATOR/DEVELOPER* should be comfortable with, and have a good understanding of, the ITIL framework, and must have experience with previous IT Service Management (ITSM) releases (7 preferred). The *SR. REMEDY ADMINISTRATOR/DEVELOPER* will oversee and work with an implementation team on full ITSM implementations and maintain these implementations. This position is accountable for development, administration, customization, integration, architecture, and support of Remedy Action Request System Solutions, with a very strong focus on the IT Service Management (ITSM) suite (Incident Management, Configuration Management, Change Management, and CMDB) and supporting applications and technologies (including Knowledge Management, Service Request Management, Web Services, and LDAP integration). This position is also responsible for system administration of the Bomgar server. *QUALIFICATIONS:* - A minimum of 7 years of experience using Remedy systems, development of the Remedy Action Request System, Remedy Information Technology Service Management Suite applications, Crystal Reports, Crystal Enterprise, and HTML - At least 10 years of experience with hardware, software, and information technology support - Experience with Analytics and report generation - Must have the ability to provide positive customer service - Excellent problem solving and technical writing skills - Good customer presentation and project management skills - Technical proficiency in advanced relevant technologies desired (BMC Remedy Flashboards, Approval Engine, Web Services, LDAP integration, and API programming; SQL Server; Oracle; UNIX; and other programming languages such as Java; C++, .NET, etc. - Must be able to obtain a favorable minimum background investigation (MBI) or possess an active security clearance - Ability to travel, if necessary *RESPONSIBILITIES INCLUDE BUT ARE NOT LIMITED TO:* - Gathering customer requirements - Preparing design specifications documentation - Application development - Ongoing technical support and system maintenance - Responding to user requests for data extraction, custom or ad-hoc database reporting, or enhancements to system - Providing end-user training, and system account administration and maintenance - Designing, developing, and deploying Remedy AR System applications and technology systems - Maintain and follow a Change Management Plan - Monitor and tune the performance of servers - Inform the Service Desk of server fault conditions at time of detection if end users are affected - Respond to and resolve server performance problems and outage situations - Perform trend analysis for server updates (such as adding memory, increasing disk space, etc.) - Perform backups, restore and disaster recovery - Test disaster recovery and redundant systems - Perform account management duties - Maintain operating system software and applications software with updates and patches. - Install, maintain BMC Remedy Production, Development, and Hot Backup sites functions - Hardware: 3-server production and 2-server development system in Denver, CO., 3-server backup in Reston, VA., and 4 additional servers for reporting and testing - Create and modify custom code and forms as requested or required - Perform install/upgrades and module install/upgrades on timetables agreed upon - Monitor and recommend licensing of all modules - Act as CMDB administrator - Maintain custom views for each support group as needed - Maintain security profiles for different groups - Active member of the Service Desk CCB (Change Control Board) - Use Change and Release Management for all changes made to the system - Follow all
Re: Sr. Remedy Administrator/Developer - Denver, CO
Pay is in the high 20's. On call 24/7. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Guillaume Rheault Sent: Wednesday, March 28, 2012 10:35 AM To: arslist@ARSLIST.ORG Subject: Re: Sr. Remedy Administrator/Developer - Denver, CO ** Looks like they forgot to add Ninjitsu, cooking, cosmology and fluent Chinese (reading, writing, speaking). Guillaume From: Action Request System discussion list(ARSList) [arslist@ARSLIST.ORG] on behalf of Ortega, Jesus A [jesus.ort...@lyondellbasell.com] Sent: Wednesday, March 28, 2012 10:03 AM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Re: Sr. Remedy Administrator/Developer - Denver, CO ** I can see why they ran off the other guy. Jesus Ortega ITSM Technologist LyondellBasell Industries Office: 713 309-4914 Cell:281 546-0735 From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Candace Sent: Monday, March 26, 2012 9:44 AM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: JOB: Sr. Remedy Administrator/Developer - Denver, CO ** The SR. REMEDY ADMINISTRATOR/DEVELOPER should be comfortable with, and have a good understanding of, the ITIL framework, and must have experience with previous IT Service Management (ITSM) releases (7 preferred). The SR. REMEDY ADMINISTRATOR/DEVELOPER will oversee and work with an implementation team on full ITSM implementations and maintain these implementations. This position is accountable for development, administration, customization, integration, architecture, and support of Remedy Action Request System Solutions, with a very strong focus on the IT Service Management (ITSM) suite (Incident Management, Configuration Management, Change Management, and CMDB) and supporting applications and technologies (including Knowledge Management, Service Request Management, Web Services, and LDAP integration). This position is also responsible for system administration of the Bomgar server. QUALIFICATIONS: * A minimum of 7 years of experience using Remedy systems, development of the Remedy Action Request System, Remedy Information Technology Service Management Suite applications, Crystal Reports, Crystal Enterprise, and HTML * At least 10 years of experience with hardware, software, and information technology support * Experience with Analytics and report generation * Must have the ability to provide positive customer service * Excellent problem solving and technical writing skills * Good customer presentation and project management skills * Technical proficiency in advanced relevant technologies desired (BMC Remedy Flashboards, Approval Engine, Web Services, LDAP integration, and API programming; SQL Server; Oracle; UNIX; and other programming languages such as Java; C++, .NET, etc. * Must be able to obtain a favorable minimum background investigation (MBI) or possess an active security clearance * Ability to travel, if necessary RESPONSIBILITIES INCLUDE BUT ARE NOT LIMITED TO: * Gathering customer requirements * Preparing design specifications documentation * Application development * Ongoing technical support and system maintenance * Responding to user requests for data extraction, custom or ad-hoc database reporting, or enhancements to system * Providing end-user training, and system account administration and maintenance * Designing, developing, and deploying Remedy AR System applications and technology systems * Maintain and follow a Change Management Plan * Monitor and tune the performance of servers * Inform the Service Desk of server fault conditions at time of detection if end users are affected * Respond to and resolve server performance problems and outage situations * Perform trend analysis for server updates (such as adding memory, increasing disk space, etc.) * Perform backups, restore and disaster recovery * Test disaster recovery and redundant systems * Perform account management duties * Maintain operating system software and applications software with updates and patches. * Install, maintain BMC Remedy Production, Development, and Hot Backup sites functions * Hardware: 3-server production and 2-server development system in Denver, CO., 3-server backup in Reston, VA., and 4 additional servers for reporting and testing * Create and modify custom code and forms as requested or required * Perform install/upgrades and module install/upgrades on timetables agreed upon * Monitor and recommend licensing of all modules * Act as CMDB administrator * Maintain custom views for each support group as needed * Maintain security profiles for different groups * Active member of the Service Desk CCB (Change Control Board) * Use Change and Release Management for all changes made to the system * Follow all documented Change
Re: Sr. Remedy Administrator/Developer - Denver, CO
To figure out what management really wants (vs. what they say they want) From: Action Request System discussion list(ARSList) [arslist@ARSLIST.ORG] on behalf of Jose Huerta [jose.hue...@sm2baleares.es] Sent: Wednesday, March 28, 2012 10:54 AM To: arslist@ARSLIST.ORG Subject: Re: Sr. Remedy Administrator/Developer - Denver, CO ** I can't see why cosmology can help with the position... El miércoles 28 de marzo de 2012, Guillaume Rheault guilla...@dcshq.commailto:guilla...@dcshq.com escribió: ** Looks like they forgot to add Ninjitsu, cooking, cosmology and fluent Chinese (reading, writing, speaking). Guillaume From: Action Request System discussion list(ARSList) [arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG] on behalf of Ortega, Jesus A [jesus.ort...@lyondellbasell.commailto:jesus.ort...@lyondellbasell.com] Sent: Wednesday, March 28, 2012 10:03 AM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Re: Sr. Remedy Administrator/Developer - Denver, CO ** I can see why they ran off the other guy. Jesus Ortega ITSM Technologist LyondellBasell Industries Office: 713 309-4914 Cell:281 546-0735 From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG] On Behalf Of Candace Sent: Monday, March 26, 2012 9:44 AM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: JOB: Sr. Remedy Administrator/Developer - Denver, CO ** The SR. REMEDY ADMINISTRATOR/DEVELOPER should be comfortable with, and have a good understanding of, the ITIL framework, and must have experience with previous IT Service Management (ITSM) releases (7 preferred). The SR. REMEDY ADMINISTRATOR/DEVELOPER will oversee and work with an implementation team on full ITSM implementations and maintain these implementations. This position is accountable for development, administration, customization, integration, architecture, and support of Remedy Action Request System Solutions, with a very strong focus on the IT Service Management (ITSM) suite (Incident Management, Configuration Management, Change Management, and CMDB) and supporting applications and technologies (including Knowledge Management, Service Request Management, Web Services, and LDAP integration). This position is also responsible for system administration of the Bomgar server. QUALIFICATIONS: A minimum of 7 years of experience using Remedy systems, development of the Remedy Action Request System, Remedy Information Technology Service Management Suite applications, Crystal Reports, Crystal Enterprise, and HTML At least 10 years of experience with hardware, software, and information technology support Experience with Analytics and report generation Must have the ability to provide positive customer service Excellent problem solving and technical writing skills Good customer presentation and project management skills Technical proficiency in advanced relevant technologies desired (BMC Remedy Flashboards, Approval Engine, Web Services, LDAP integration, and API programming; SQL Server; Oracle; UNIX; and other programming languages such as Java; C++, .NET, etc. Must be able to obtain a favorable minimum background investigation (MBI) or possess an active security clearance Ability to travel, if necessary RESPONSIBILITIES INCLUDE BUT ARE NOT LIMITED TO: Gathering customer requirements Preparing design specifications documentation Application development Ongoing technical support and system maintenance Responding to user requests for data extraction, custom or ad-hoc database reporting, or enhan _attend WWRUG12 www.wwrug.comhttp://www.wwrug.com ARSlist: Where the Answers Are_ -- Jose M. Huerta Project Manager Movil: 661 665 088 Telf.: 971 75 03 24 Fax: 971 75 07 94 [cid:image001.jpg@01CCBBEE.2E3F9070]http://www.sm2baleares.es/ SM2 Baleares S.A. C/Rita Levi Edificio SM2 Parc Bit 07121 Palma de Mallorca [cid:image002.jpg@01CCBBEE.2E3F9070] http://es-es.facebook.com/pages/SM2-Baleares/158608627954 [cid:image003.jpg@01CCBBEE.2E3F9070] http://twitter.com/#!/SM2Baleares [cid:image004.jpg@01CCBBEE.2E3F9070] http://www.linkedin.com/company/sm2-baleares La información contenida en este mensaje de correo electrónico es confidencial. La misma, es enviada con la intención de que únicamente sea leída por la persona(s) a la(s) que va dirigida. El acceso a este mensaje por otras personas no está autorizado, por lo que en tal caso, le rogamos que nos lo comunique por la misma vía, se abstenga de realizar copias del mensaje o remitirlo o entregarlo a otra persona y proceda a borrarlo de inmediato. P Por favor, no imprima este mensaje ni sus documentos adjuntos si no es necesario. _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE
Re: Sr. Remedy Administrator/Developer - Denver, CO
I once had a recruiter ask me (in response to MARKET consulting rates for qualified, senior folks who can 1) keep you from falling into any number of pitfals, 2) get you out of the ones you already fell into) - whether or not we walked on water. I told him There are some who think they do, and there are the rest of us who know the truth. Happy Wednesday! Phil Bautista President / CEO Bull Creek Data Corporation www.bullcreek.com Remedy Approved Consultant (RAC) http://www.wwrug.com/contact_phil.html 512-731-0304 -Original message- From: richard@bwc.state.oh.us richard@bwc.state.oh.us Date: Mon, 26 Mar 2012 10:55:54 -0400 To: arslist@ARSLIST.ORG Subject: Re: Sr. Remedy Administrator/Developer - Denver, CO You left out the part about walking on water... :) From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIS T.ORG] On Behalf Of Candace Sent: Monday, March 26, 2012 10:44 AM To: arslist@ARSLIST.ORG Subject: JOB: Sr. Remedy Administrator/Developer - Denver, CO ** The SR. REMEDY ADMINISTRATOR/DEVELOPER should be comfortable with, and have a good understanding of, the ITIL framework, and must have experience with previous IT Service Management (ITSM) releases (7 preferred). The SR. REME DY ADMINISTRATOR/DEVELOPER will oversee and work with an implementation tea m on full ITSM implementations and maintain these implementations. This pos ition is accountable for development, administration, customization, integr ation, architecture, and support of Remedy Action Request System Solutions, with a very strong focus on the IT Service Management (ITSM) suite (Incide nt Management, Configuration Management, Change Management, and CMDB) and s upporting applications and technologies (including Knowledge Management, Se rvice Request Management, Web Services, and LDAP integration). This positio n is also responsible for system administration of the Bomgar server. QUALIFICATIONS: * A minimum of 7 years of experience using Remedy systems, development of the Remedy Action Request System, Remedy Information Technology Service Management Suite applications, Crystal Reports, Crystal Enterprise, and HTM L * At least 10 years of experience with hardware, software, and informat ion technology support * Experience with Analytics and report generation * Must have the ability to provide positive customer service * Excellent problem solving and technical writing skills * Good customer presentation and project management skills * Technical proficiency in advanced relevant technologies desired (BMC Remedy Flashboards, Approval Engine, Web Services, LDAP integration, and AP I programming; SQL Server; Oracle; UNIX; and other programming languages su ch as Java; C++, .NET, etc. * Must be able to obtain a favorable minimum background investigation ( MBI) or possess an active security clearance * Ability to travel, if necessary RESPONSIBILITIES INCLUDE BUT ARE NOT LIMITED TO: * Gathering customer requirements * Preparing design specifications documentation * Application development * Ongoing technical support and system maintenance * Responding to user requests for data extraction, custom or ad-hoc dat abase reporting, or enhancements to system * Providing end-user training, and system account administration and ma intenance * Designing, developing, and deploying Remedy AR System applications an d technology systems * Maintain and follow a Change Management Plan * Monitor and tune the performance of servers * Inform the Service Desk of server fault conditions at time of detecti on if end users are affected * Respond to and resolve server performance problems and outage situati ons * Perform trend analysis for server updates (such as adding memory, inc reasing disk space, etc.) * Perform backups, restore and disaster recovery * Test disaster recovery and redundant systems * Perform account management duties * Maintain operating system software and applications software with upd ates and patches. * Install, maintain BMC Remedy Production, Development, and Hot Backup sites functions * Hardware: 3-server production and 2-server development system in Denv er, CO., 3-server backup in Reston, VA., and 4 additional servers for repor ting and testing * Create and modify custom code and forms as requested or required * Perform install/upgrades and module install/upgrades on timetables ag reed upon * Monitor and recommend licensing of all modules * Act as CMDB administrator * Maintain custom views for each support group as needed * Maintain security profiles for different groups * Active member of the Service Desk CCB (Change Control Board) * Use Change and Release Management for all changes made to the system * Follow all documented Change
Re: Sr. Remedy Administrator/Developer - Denver, CO
Apparently they are looking for the Analytics folks - they can reset the Universe! Daniel -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of bullcreek.com Sent: March 28, 2012 1:20 PM To: arslist@ARSLIST.ORG Subject: Re: Sr. Remedy Administrator/Developer - Denver, CO I once had a recruiter ask me (in response to MARKET consulting rates for qualified, senior folks who can 1) keep you from falling into any number of pitfals, 2) get you out of the ones you already fell into) - whether or not we walked on water. I told him There are some who think they do, and there are the rest of us who know the truth. Happy Wednesday! Phil Bautista President / CEO Bull Creek Data Corporation www.bullcreek.com Remedy Approved Consultant (RAC) http://www.wwrug.com/contact_phil.html 512-731-0304 -Original message- From: richard@bwc.state.oh.us richard@bwc.state.oh.us Date: Mon, 26 Mar 2012 10:55:54 -0400 To: arslist@ARSLIST.ORG Subject: Re: Sr. Remedy Administrator/Developer - Denver, CO You left out the part about walking on water... :) From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIS T.ORG] On Behalf Of Candace Sent: Monday, March 26, 2012 10:44 AM To: arslist@ARSLIST.ORG Subject: JOB: Sr. Remedy Administrator/Developer - Denver, CO ** The SR. REMEDY ADMINISTRATOR/DEVELOPER should be comfortable with, and have a good understanding of, the ITIL framework, and must have experience with previous IT Service Management (ITSM) releases (7 preferred). The SR. REME DY ADMINISTRATOR/DEVELOPER will oversee and work with an implementation tea m on full ITSM implementations and maintain these implementations. This pos ition is accountable for development, administration, customization, integr ation, architecture, and support of Remedy Action Request System Solutions, with a very strong focus on the IT Service Management (ITSM) suite (Incide nt Management, Configuration Management, Change Management, and CMDB) and s upporting applications and technologies (including Knowledge Management, Se rvice Request Management, Web Services, and LDAP integration). This positio n is also responsible for system administration of the Bomgar server. QUALIFICATIONS: * A minimum of 7 years of experience using Remedy systems, development of the Remedy Action Request System, Remedy Information Technology Service Management Suite applications, Crystal Reports, Crystal Enterprise, and HTM L * At least 10 years of experience with hardware, software, and informat ion technology support * Experience with Analytics and report generation * Must have the ability to provide positive customer service * Excellent problem solving and technical writing skills * Good customer presentation and project management skills * Technical proficiency in advanced relevant technologies desired (BMC Remedy Flashboards, Approval Engine, Web Services, LDAP integration, and AP I programming; SQL Server; Oracle; UNIX; and other programming languages su ch as Java; C++, .NET, etc. * Must be able to obtain a favorable minimum background investigation ( MBI) or possess an active security clearance * Ability to travel, if necessary RESPONSIBILITIES INCLUDE BUT ARE NOT LIMITED TO: * Gathering customer requirements * Preparing design specifications documentation * Application development * Ongoing technical support and system maintenance * Responding to user requests for data extraction, custom or ad-hoc dat abase reporting, or enhancements to system * Providing end-user training, and system account administration and ma intenance * Designing, developing, and deploying Remedy AR System applications an d technology systems * Maintain and follow a Change Management Plan * Monitor and tune the performance of servers * Inform the Service Desk of server fault conditions at time of detecti on if end users are affected * Respond to and resolve server performance problems and outage situati ons * Perform trend analysis for server updates (such as adding memory, inc reasing disk space, etc.) * Perform backups, restore and disaster recovery * Test disaster recovery and redundant systems * Perform account management duties * Maintain operating system software and applications software with upd ates and patches. * Install, maintain BMC Remedy Production, Development, and Hot Backup sites functions * Hardware: 3-server production and 2-server development system in Denv er, CO., 3-server backup in Reston, VA., and 4 additional servers for repor ting and testing * Create and modify custom code and forms as requested or required * Perform install/upgrades and module install/upgrades on timetables ag reed upon * Monitor and recommend licensing of all modules * Act as CMDB administrator * Maintain
Re: Sr. Remedy Administrator/Developer - Denver, CO
No...you have to wait until SP5 comes out if you need that functionality -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of arslist Sent: Wednesday, March 28, 2012 2:46 PM To: arslist@ARSLIST.ORG Subject: Re: Sr. Remedy Administrator/Developer - Denver, CO Apparently they are looking for the Analytics folks - they can reset the Universe! Daniel -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of bullcreek.com Sent: March 28, 2012 1:20 PM To: arslist@ARSLIST.ORG Subject: Re: Sr. Remedy Administrator/Developer - Denver, CO I once had a recruiter ask me (in response to MARKET consulting rates for qualified, senior folks who can 1) keep you from falling into any number of pitfals, 2) get you out of the ones you already fell into) - whether or not we walked on water. I told him There are some who think they do, and there are the rest of us who know the truth. Happy Wednesday! Phil Bautista President / CEO Bull Creek Data Corporation www.bullcreek.com Remedy Approved Consultant (RAC) http://www.wwrug.com/contact_phil.html 512-731-0304 -Original message- From: richard@bwc.state.oh.us richard@bwc.state.oh.us Date: Mon, 26 Mar 2012 10:55:54 -0400 To: arslist@ARSLIST.ORG Subject: Re: Sr. Remedy Administrator/Developer - Denver, CO You left out the part about walking on water... :) From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIS T.ORG] On Behalf Of Candace Sent: Monday, March 26, 2012 10:44 AM To: arslist@ARSLIST.ORG Subject: JOB: Sr. Remedy Administrator/Developer - Denver, CO ** The SR. REMEDY ADMINISTRATOR/DEVELOPER should be comfortable with, and have a good understanding of, the ITIL framework, and must have have experience with previous IT Service Management (ITSM) releases (7 preferred). The SR. REME DY ADMINISTRATOR/DEVELOPER will oversee and work with an implementation tea m on full ITSM implementations and maintain these implementations. This pos ition is accountable for development, administration, customization, integr ation, architecture, and support of Remedy Action Request System Solutions, with a very strong focus on the IT Service Management (ITSM) suite (Incide nt Management, Configuration Management, Change Management, and CMDB) and s upporting applications and technologies (including Knowledge Management, Se rvice Request Management, Web Services, and LDAP integration). This positio n is also responsible for system administration of the Bomgar server. QUALIFICATIONS: * A minimum of 7 years of experience using Remedy systems, development of the Remedy Action Request System, Remedy Information Technology Service Management Suite applications, Crystal Reports, Crystal Enterprise, and HTM L * At least 10 years of experience with hardware, software, and informat ion technology support * Experience with Analytics and report generation * Must have the ability to provide positive customer service * Excellent problem solving and technical writing skills * Good customer presentation and project management skills * Technical proficiency in advanced relevant technologies desired (BMC Remedy Flashboards, Approval Engine, Web Services, LDAP integration, and AP I programming; SQL Server; Oracle; UNIX; and other programming AP languages su ch as Java; C++, .NET, etc. * Must be able to obtain a favorable minimum background investigation ( MBI) or possess an active security clearance * Ability to travel, if necessary RESPONSIBILITIES INCLUDE BUT ARE NOT LIMITED TO: * Gathering customer requirements * Preparing design specifications documentation * Application development * Ongoing technical support and system maintenance * Responding to user requests for data extraction, custom or ad-hoc dat abase reporting, or enhancements to system * Providing end-user training, and system account administration and ma intenance * Designing, developing, and deploying Remedy AR System applications an d technology systems * Maintain and follow a Change Management Plan * Monitor and tune the performance of servers * Inform the Service Desk of server fault conditions at time of detecti on if end users are affected * Respond to and resolve server performance problems and outage situati ons * Perform trend analysis for server updates (such as adding memory, inc reasing disk space, etc.) * Perform backups, restore and disaster recovery * Test disaster recovery and redundant systems * Perform account management duties * Maintain operating system software and applications software with upd ates and patches. * Install, maintain BMC Remedy Production, Development, and Hot Backup sites functions * Hardware: 3-server production and 2-server development system in Denv er, CO
JOB: Sr. Remedy Administrator/Developer - Denver, CO
The SR. REMEDY ADMINISTRATOR/DEVELOPER should be comfortable with, and have a good understanding of, the ITIL framework, and must have experience with previous IT Service Management (ITSM) releases (7 preferred). The SR. REMEDY ADMINISTRATOR/DEVELOPER will oversee and work with an implementation team on full ITSM implementations and maintain these implementations. This position is accountable for development, administration, customization, integration, architecture, and support of Remedy Action Request System Solutions, with a very strong focus on the IT Service Management (ITSM) suite (Incident Management, Configuration Management, Change Management, and CMDB) and supporting applications and technologies (including Knowledge Management, Service Request Management, Web Services, and LDAP integration). This position is also responsible for system administration of the Bomgar server. QUALIFICATIONS: * A minimum of 7 years of experience using Remedy systems, development of the Remedy Action Request System, Remedy Information Technology Service Management Suite applications, Crystal Reports, Crystal Enterprise, and HTML * At least 10 years of experience with hardware, software, and information technology support * Experience with Analytics and report generation * Must have the ability to provide positive customer service * Excellent problem solving and technical writing skills * Good customer presentation and project management skills * Technical proficiency in advanced relevant technologies desired (BMC Remedy Flashboards, Approval Engine, Web Services, LDAP integration, and API programming; SQL Server; Oracle; UNIX; and other programming languages such as Java; C++, .NET, etc. * Must be able to obtain a favorable minimum background investigation (MBI) or possess an active security clearance * Ability to travel, if necessary RESPONSIBILITIES INCLUDE BUT ARE NOT LIMITED TO: * Gathering customer requirements * Preparing design specifications documentation * Application development * Ongoing technical support and system maintenance * Responding to user requests for data extraction, custom or ad-hoc database reporting, or enhancements to system * Providing end-user training, and system account administration and maintenance * Designing, developing, and deploying Remedy AR System applications and technology systems * Maintain and follow a Change Management Plan * Monitor and tune the performance of servers * Inform the Service Desk of server fault conditions at time of detection if end users are affected * Respond to and resolve server performance problems and outage situations * Perform trend analysis for server updates (such as adding memory, increasing disk space, etc.) * Perform backups, restore and disaster recovery * Test disaster recovery and redundant systems * Perform account management duties * Maintain operating system software and applications software with updates and patches. * Install, maintain BMC Remedy Production, Development, and Hot Backup sites functions * Hardware: 3-server production and 2-server development system in Denver, CO., 3-server backup in Reston, VA., and 4 additional servers for reporting and testing * Create and modify custom code and forms as requested or required * Perform install/upgrades and module install/upgrades on timetables agreed upon * Monitor and recommend licensing of all modules * Act as CMDB administrator * Maintain custom views for each support group as needed * Maintain security profiles for different groups * Active member of the Service Desk CCB (Change Control Board) * Use Change and Release Management for all changes made to the system * Follow all documented Change and Release management procedures * Maintain a development environment for testing approved changes * Coordinate all releases with customers * Build or aid in building training materials related to Remedy * Build Reports * Reconfigure system to meet changing business and reporting requirements * Create process flows for Remedy that promote the Service Desk's processes * Ensure backups are created and tested * Respond to requests for enhancements and modifications of all modules * Work with the Service Desk on specific Incident Management needs * Work with customers on specific Change Management needs and other Remedy projects * Perform Bomgar Administrative functions * Create and modify custom front ends as requested or required * Perform Bomgar updates * Monitor and recommend licensing * Use Change and Release Management for all changes made to the system * Coordinate all releases with customers * Build or aid in building
Re: Sr. Remedy Administrator/Developer - Denver, CO
You left out the part about walking on water... :) From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Candace Sent: Monday, March 26, 2012 10:44 AM To: arslist@ARSLIST.ORG Subject: JOB: Sr. Remedy Administrator/Developer - Denver, CO ** The SR. REMEDY ADMINISTRATOR/DEVELOPER should be comfortable with, and have a good understanding of, the ITIL framework, and must have experience with previous IT Service Management (ITSM) releases (7 preferred). The SR. REMEDY ADMINISTRATOR/DEVELOPER will oversee and work with an implementation team on full ITSM implementations and maintain these implementations. This position is accountable for development, administration, customization, integration, architecture, and support of Remedy Action Request System Solutions, with a very strong focus on the IT Service Management (ITSM) suite (Incident Management, Configuration Management, Change Management, and CMDB) and supporting applications and technologies (including Knowledge Management, Service Request Management, Web Services, and LDAP integration). This position is also responsible for system administration of the Bomgar server. QUALIFICATIONS: * A minimum of 7 years of experience using Remedy systems, development of the Remedy Action Request System, Remedy Information Technology Service Management Suite applications, Crystal Reports, Crystal Enterprise, and HTML * At least 10 years of experience with hardware, software, and information technology support * Experience with Analytics and report generation * Must have the ability to provide positive customer service * Excellent problem solving and technical writing skills * Good customer presentation and project management skills * Technical proficiency in advanced relevant technologies desired (BMC Remedy Flashboards, Approval Engine, Web Services, LDAP integration, and API programming; SQL Server; Oracle; UNIX; and other programming languages such as Java; C++, .NET, etc. * Must be able to obtain a favorable minimum background investigation (MBI) or possess an active security clearance * Ability to travel, if necessary RESPONSIBILITIES INCLUDE BUT ARE NOT LIMITED TO: * Gathering customer requirements * Preparing design specifications documentation * Application development * Ongoing technical support and system maintenance * Responding to user requests for data extraction, custom or ad-hoc database reporting, or enhancements to system * Providing end-user training, and system account administration and maintenance * Designing, developing, and deploying Remedy AR System applications and technology systems * Maintain and follow a Change Management Plan * Monitor and tune the performance of servers * Inform the Service Desk of server fault conditions at time of detection if end users are affected * Respond to and resolve server performance problems and outage situations * Perform trend analysis for server updates (such as adding memory, increasing disk space, etc.) * Perform backups, restore and disaster recovery * Test disaster recovery and redundant systems * Perform account management duties * Maintain operating system software and applications software with updates and patches. * Install, maintain BMC Remedy Production, Development, and Hot Backup sites functions * Hardware: 3-server production and 2-server development system in Denver, CO., 3-server backup in Reston, VA., and 4 additional servers for reporting and testing * Create and modify custom code and forms as requested or required * Perform install/upgrades and module install/upgrades on timetables agreed upon * Monitor and recommend licensing of all modules * Act as CMDB administrator * Maintain custom views for each support group as needed * Maintain security profiles for different groups * Active member of the Service Desk CCB (Change Control Board) * Use Change and Release Management for all changes made to the system * Follow all documented Change and Release management procedures * Maintain a development environment for testing approved changes * Coordinate all releases with customers * Build or aid in building training materials related to Remedy * Build Reports * Reconfigure system to meet changing business and reporting requirements * Create process flows for Remedy that promote the Service Desk's processes * Ensure backups are created and tested * Respond to requests for enhancements and modifications of all modules * Work with the Service Desk on specific Incident Management needs * Work with customers on specific Change Management needs and other Remedy projects * Perform Bomgar Administrative functions * Create and modify custom front ends as requested or required * Perform Bomgar updates * Monitor and recommend
Re: Sr. Remedy Administrator/Developer - Denver, CO
MCSE? Really? Is that even a certification anymore? On Mon, Mar 26, 2012 at 10:55 AM, richard@bwc.state.oh.us richard@bwc.state.oh.us wrote: ** You left out the part about walking on water… J *From:* Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] *On Behalf Of *Candace *Sent:* Monday, March 26, 2012 10:44 AM *To:* arslist@ARSLIST.ORG *Subject:* JOB: Sr. Remedy Administrator/Developer - Denver, CO ** The *SR. REMEDY ADMINISTRATOR/DEVELOPER* should be comfortable with, and have a good understanding of, the ITIL framework, and must have experience with previous IT Service Management (ITSM) releases (7 preferred). The *SR. REMEDY ADMINISTRATOR/DEVELOPER* will oversee and work with an implementation team on full ITSM implementations and maintain these implementations. This position is accountable for development, administration, customization, integration, architecture, and support of Remedy Action Request System Solutions, with a very strong focus on the IT Service Management (ITSM) suite (Incident Management, Configuration Management, Change Management, and CMDB) and supporting applications and technologies (including Knowledge Management, Service Request Management, Web Services, and LDAP integration). This position is also responsible for system administration of the Bomgar server. *QUALIFICATIONS:* - A minimum of 7 years of experience using Remedy systems, development of the Remedy Action Request System, Remedy Information Technology Service Management Suite applications, Crystal Reports, Crystal Enterprise, and HTML - At least 10 years of experience with hardware, software, and information technology support - Experience with Analytics and report generation - Must have the ability to provide positive customer service - Excellent problem solving and technical writing skills - Good customer presentation and project management skills - Technical proficiency in advanced relevant technologies desired (BMC Remedy Flashboards, Approval Engine, Web Services, LDAP integration, and API programming; SQL Server; Oracle; UNIX; and other programming languages such as Java; C++, .NET, etc. - Must be able to obtain a favorable minimum background investigation (MBI) or possess an active security clearance - Ability to travel, if necessary *RESPONSIBILITIES INCLUDE BUT ARE NOT LIMITED TO:* - Gathering customer requirements - Preparing design specifications documentation - Application development - Ongoing technical support and system maintenance - Responding to user requests for data extraction, custom or ad-hoc database reporting, or enhancements to system - Providing end-user training, and system account administration and maintenance - Designing, developing, and deploying Remedy AR System applications and technology systems - Maintain and follow a Change Management Plan - Monitor and tune the performance of servers - Inform the Service Desk of server fault conditions at time of detection if end users are affected - Respond to and resolve server performance problems and outage situations - Perform trend analysis for server updates (such as adding memory, increasing disk space, etc.) - Perform backups, restore and disaster recovery - Test disaster recovery and redundant systems - Perform account management duties - Maintain operating system software and applications software with updates and patches. - Install, maintain BMC Remedy Production, Development, and Hot Backup sites functions - Hardware: 3-server production and 2-server development system in Denver, CO., 3-server backup in Reston, VA., and 4 additional servers for reporting and testing - Create and modify custom code and forms as requested or required - Perform install/upgrades and module install/upgrades on timetables agreed upon - Monitor and recommend licensing of all modules - Act as CMDB administrator - Maintain custom views for each support group as needed - Maintain security profiles for different groups - Active member of the Service Desk CCB (Change Control Board) - Use Change and Release Management for all changes made to the system - Follow all documented Change and Release management procedures - Maintain a development environment for testing approved changes - Coordinate all releases with customers - Build or aid in building training materials related to Remedy - Build Reports - Reconfigure system to meet changing business and reporting requirements - Create process flows for Remedy that promote the Service Desk's processes - Ensure backups are created and tested - Respond to requests for enhancements and modifications of all modules - Work with the Service Desk on specific Incident Management needs
Re: Sr. Remedy Administrator/Developer - Denver, CO
Sounds more like a real Senior position definition to me, rather than the usual 'Senior = worked on Remedy once or twice'. I'd feel comfortable putting my resume up against this job definition, but I'd be looking for six figures and a good benefit package for a broad set of responsibilities like this. Kelly Logan, Sr. Systems Administrator (Remedy), GMS ProQuest | 789 E. Eisenhower Parkway, P.O. Box 1346 | Ann Arbor MI 48106-1346 USA | 734.997.4777 kelly.lo...@proquest.commailto:kelly.lo...@proquest.com www.proquest.com ProQuest...Start here. 2010 InformationWeek 500 Top Innovator P Please consider the environment before printing this email. This email and any files transmitted with it are confidential and intended solely for the use of the individual or entity to whom they are addressed. If you have received this email in error please notify the sender, and delete the message from your computer. P.S.: To enGenius Consulting Group, I am not interested in this position; please do not contact me regarding it. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of richard@bwc.state.oh.us Sent: Monday, March 26, 2012 10:56 AM To: arslist@ARSLIST.ORG Subject: Re: Sr. Remedy Administrator/Developer - Denver, CO ** You left out the part about walking on water... :) From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Candace Sent: Monday, March 26, 2012 10:44 AM To: arslist@ARSLIST.ORG Subject: JOB: Sr. Remedy Administrator/Developer - Denver, CO ** The SR. REMEDY ADMINISTRATOR/DEVELOPER should be comfortable with, and have a good understanding of, the ITIL framework, and must have experience with previous IT Service Management (ITSM) releases (7 preferred). The SR. REMEDY ADMINISTRATOR/DEVELOPER will oversee and work with an implementation team on full ITSM implementations and maintain these implementations. This position is accountable for development, administration, customization, integration, architecture, and support of Remedy Action Request System Solutions, with a very strong focus on the IT Service Management (ITSM) suite (Incident Management, Configuration Management, Change Management, and CMDB) and supporting applications and technologies (including Knowledge Management, Service Request Management, Web Services, and LDAP integration). This position is also responsible for system administration of the Bomgar server. QUALIFICATIONS: * A minimum of 7 years of experience using Remedy systems, development of the Remedy Action Request System, Remedy Information Technology Service Management Suite applications, Crystal Reports, Crystal Enterprise, and HTML * At least 10 years of experience with hardware, software, and information technology support * Experience with Analytics and report generation * Must have the ability to provide positive customer service * Excellent problem solving and technical writing skills * Good customer presentation and project management skills * Technical proficiency in advanced relevant technologies desired (BMC Remedy Flashboards, Approval Engine, Web Services, LDAP integration, and API programming; SQL Server; Oracle; UNIX; and other programming languages such as Java; C++, .NET, etc. * Must be able to obtain a favorable minimum background investigation (MBI) or possess an active security clearance * Ability to travel, if necessary RESPONSIBILITIES INCLUDE BUT ARE NOT LIMITED TO: * Gathering customer requirements * Preparing design specifications documentation * Application development * Ongoing technical support and system maintenance * Responding to user requests for data extraction, custom or ad-hoc database reporting, or enhancements to system * Providing end-user training, and system account administration and maintenance * Designing, developing, and deploying Remedy AR System applications and technology systems * Maintain and follow a Change Management Plan * Monitor and tune the performance of servers * Inform the Service Desk of server fault conditions at time of detection if end users are affected * Respond to and resolve server performance problems and outage situations * Perform trend analysis for server updates (such as adding memory, increasing disk space, etc.) * Perform backups, restore and disaster recovery * Test disaster recovery and redundant systems * Perform account management duties * Maintain operating system software and applications software with updates and patches. * Install, maintain BMC Remedy Production, Development, and Hot Backup sites functions * Hardware: 3-server production and 2-server development system in Denver, CO., 3-server backup in Reston, VA., and 4 additional servers for reporting and testing * Create and modify custom code and forms as requested or required * Perform install/upgrades and module install/upgrades
