Submitting a record with a read license
Hey everyone- It's my understanding that anyone with a login should be able to submit a record without having a floating license. However, I have created a form and when people who only have a read license try and submit it, they get an error. Do they need to have a floating license that just doesn't get consumed? Submitter mode is set to Locked. ARS 6.3 Oracle 10g RHEL server Thanks, Chris ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Submitting a record with a read license
Do you have Allow any user to submit checked on each field in which they are trying to enter data? Thanks, Gary Opela, Jr Sr. Remedy Developer Leader Communications, Inc. 405 736 3211 -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Moore, Chris Sent: Monday, August 27, 2007 1:04 PM To: arslist@ARSLIST.ORG Subject: Submitting a record with a read license ** Hey everyone- It's my understanding that anyone with a login should be able to submit a record without having a floating license. However, I have created a form and when people who only have a read license try and submit it, they get an error. Do they need to have a floating license that just doesn't get consumed? Submitter mode is set to Locked. ARS 6.3 Oracle 10g RHEL server Thanks, Chris __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Submitting a record with a read license
Do all of the fields they are putting data into have Submitter ( Change ) permissions or have the Allow any User to Submit checked on the Permissions tab? What error are you getting (it may say what fieldid the error is on)? Fred From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Moore, Chris Sent: Monday, August 27, 2007 1:04 PM To: arslist@ARSLIST.ORG Subject: Submitting a record with a read license Hey everyone- It's my understanding that anyone with a login should be able to submit a record without having a floating license. However, I have created a form and when people who only have a read license try and submit it, they get an error. Do they need to have a floating license that just doesn't get consumed? Submitter mode is set to Locked. ARS 6.3 Oracle 10g RHEL server Thanks, Chris ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Submitting a record with a read license
Nope, not on a single one Should that do it? Thanks for the response- Chris -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Opela, Gary L Contr OC-ALC/ITMA Sent: Monday, August 27, 2007 2:09 PM To: arslist@ARSLIST.ORG Subject: Re: Submitting a record with a read license Do you have Allow any user to submit checked on each field in which they are trying to enter data? Thanks, Gary Opela, Jr Sr. Remedy Developer Leader Communications, Inc. 405 736 3211 -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Moore, Chris Sent: Monday, August 27, 2007 1:04 PM To: arslist@ARSLIST.ORG Subject: Submitting a record with a read license ** Hey everyone- It's my understanding that anyone with a login should be able to submit a record without having a floating license. However, I have created a form and when people who only have a read license try and submit it, they get an error. Do they need to have a floating license that just doesn't get consumed? Submitter mode is set to Locked. ARS 6.3 Oracle 10g RHEL server Thanks, Chris __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Submitting a record with a read license
Chris, Individuals with accounts to the system will always consume a license (fixed or floating) when creating records. It's only Guest users (those that don;t have accounts) that can create records with a read license under Submitter Mode locked scenarios. Dave From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Moore, Chris Sent: Monday, August 27, 2007 2:04 PM To: arslist@ARSLIST.ORG Subject: Submitting a record with a read license ** Hey everyone- It's my understanding that anyone with a login should be able to submit a record without having a floating license. However, I have created a form and when people who only have a read license try and submit it, they get an error. Do they need to have a floating license that just doesn't get consumed? Submitter mode is set to Locked. ARS 6.3 Oracle 10g RHEL server Thanks, Chris __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Submitting a record with a read license
Yes, in order for a user without a license to submit a ticket, you must have all fields in which they will be entering data marked as Allow any user to submit. You must also have submitter mode locked (which you have). If you still get errors after that, please post the error message to the list so we can get a better idea. The messages, although vague, sometimes can clue us in on what is going unexpected. Thanks, Gary Opela, Jr Sr. Remedy Developer Leader Communications, Inc. 405 736 3211 -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Moore, Chris Sent: Monday, August 27, 2007 1:11 PM To: arslist@ARSLIST.ORG Subject: Re: Submitting a record with a read license Nope, not on a single one Should that do it? Thanks for the response- Chris -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Opela, Gary L Contr OC-ALC/ITMA Sent: Monday, August 27, 2007 2:09 PM To: arslist@ARSLIST.ORG Subject: Re: Submitting a record with a read license Do you have Allow any user to submit checked on each field in which they are trying to enter data? Thanks, Gary Opela, Jr Sr. Remedy Developer Leader Communications, Inc. 405 736 3211 -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Moore, Chris Sent: Monday, August 27, 2007 1:04 PM To: arslist@ARSLIST.ORG Subject: Submitting a record with a read license ** Hey everyone- It's my understanding that anyone with a login should be able to submit a record without having a floating license. However, I have created a form and when people who only have a read license try and submit it, they get an error. Do they need to have a floating license that just doesn't get consumed? Submitter mode is set to Locked. ARS 6.3 Oracle 10g RHEL server Thanks, Chris __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Submitting a record with a read license
Thanks everyone- I'll let you know if there are any further problems! Chris -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Opela, Gary L Contr OC-ALC/ITMA Sent: Monday, August 27, 2007 2:14 PM To: arslist@ARSLIST.ORG Subject: Re: Submitting a record with a read license Yes, in order for a user without a license to submit a ticket, you must have all fields in which they will be entering data marked as Allow any user to submit. You must also have submitter mode locked (which you have). If you still get errors after that, please post the error message to the list so we can get a better idea. The messages, although vague, sometimes can clue us in on what is going unexpected. Thanks, Gary Opela, Jr Sr. Remedy Developer Leader Communications, Inc. 405 736 3211 -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Moore, Chris Sent: Monday, August 27, 2007 1:11 PM To: arslist@ARSLIST.ORG Subject: Re: Submitting a record with a read license Nope, not on a single one Should that do it? Thanks for the response- Chris -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Opela, Gary L Contr OC-ALC/ITMA Sent: Monday, August 27, 2007 2:09 PM To: arslist@ARSLIST.ORG Subject: Re: Submitting a record with a read license Do you have Allow any user to submit checked on each field in which they are trying to enter data? Thanks, Gary Opela, Jr Sr. Remedy Developer Leader Communications, Inc. 405 736 3211 -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Moore, Chris Sent: Monday, August 27, 2007 1:04 PM To: arslist@ARSLIST.ORG Subject: Submitting a record with a read license ** Hey everyone- It's my understanding that anyone with a login should be able to submit a record without having a floating license. However, I have created a form and when people who only have a read license try and submit it, they get an error. Do they need to have a floating license that just doesn't get consumed? Submitter mode is set to Locked. ARS 6.3 Oracle 10g RHEL server Thanks, Chris __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Submitting a record with a read license
If they don't have an account (record in the User form), they will be able to create a record. Note that you need to have the Allow any user to submit set on the fields as the others suggest. If they have an account they will consume a floating license but it's re-released as soon as the Log out. From the Midtier they must logout and not simply close the browser. If they just close the browser they will consume the license for the period of time defined by the Floating License Timeout which is set to 2 hours by default. Most folks change it to the minimum which is 1 hour. Dave From: Moore, Chris [mailto:[EMAIL PROTECTED] Sent: Monday, August 27, 2007 2:23 PM To: Shellman, David Subject: RE: Submitting a record with a read license Hey David- just a follow up to that point. One thing we're looking to add is a time keeping piece, so people can log into the mid-tier and record time on a weekly basis. I was thinking that since they are just creating records, it could be done without using a license- is that not the case? These are mostly people who wouldn't normally have a need to open the client, but some are people who work tickets daily. Thanks for your insight- Chris From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Shellman, David Sent: Monday, August 27, 2007 2:11 PM To: arslist@ARSLIST.ORG Subject: Re: Submitting a record with a read license Chris, Individuals with accounts to the system will always consume a license (fixed or floating) when creating records. It's only Guest users (those that don;t have accounts) that can create records with a read license under Submitter Mode locked scenarios. Dave From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Moore, Chris Sent: Monday, August 27, 2007 2:04 PM To: arslist@ARSLIST.ORG Subject: Submitting a record with a read license ** Hey everyone- It's my understanding that anyone with a login should be able to submit a record without having a floating license. However, I have created a form and when people who only have a read license try and submit it, they get an error. Do they need to have a floating license that just doesn't get consumed? Submitter mode is set to Locked. ARS 6.3 Oracle 10g RHEL server Thanks, Chris __20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Submitting a record with a read license
Gary and Dave and Chris et al, Submitter mode locked is only needed to allow a guest user (Read Only) the ability to modify a record created by them. Allow anyone to submit checkbox opens the field up so no permissions restrict creation of a record. Any permissions settings are for View and Change. The following is assumed: Submitter mode locked and proper fields set to Allow anyone to submit Fixed - Create + Modify Float - Create + Modify(may be blocked if a token is not free) Read - Create and Modify only the record(s) you created Read Restricted - Create only If you turn Submitter mode locked OFF Read and Read Restricted function the same. They can create records but cannot modify them. HTH, John J. Reiser Software Development Analyst Remedy Administrator/Developer Lockheed Martin - MS2 The star that burns twice as bright burns half as long. Pay close attention and be illuminated by its brilliance. - paraphrased by me -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Opela, Gary L Contr OC-ALC/ITMA Sent: Monday, August 27, 2007 2:14 PM To: arslist@ARSLIST.ORG Subject: Re: Submitting a record with a read license Yes, in order for a user without a license to submit a ticket, you must have all fields in which they will be entering data marked as Allow any user to submit. You must also have submitter mode locked (which you have). If you still get errors after that, please post the error message to the list so we can get a better idea. The messages, although vague, sometimes can clue us in on what is going unexpected. Thanks, Gary Opela, Jr Sr. Remedy Developer Leader Communications, Inc. 405 736 3211 -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Moore, Chris Sent: Monday, August 27, 2007 1:11 PM To: arslist@ARSLIST.ORG Subject: Re: Submitting a record with a read license Nope, not on a single one Should that do it? Thanks for the response- Chris -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Opela, Gary L Contr OC-ALC/ITMA Sent: Monday, August 27, 2007 2:09 PM To: arslist@ARSLIST.ORG Subject: Re: Submitting a record with a read license Do you have Allow any user to submit checked on each field in which they are trying to enter data? Thanks, Gary Opela, Jr Sr. Remedy Developer Leader Communications, Inc. 405 736 3211 -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Moore, Chris Sent: Monday, August 27, 2007 1:04 PM To: arslist@ARSLIST.ORG Subject: Submitting a record with a read license ** Hey everyone- It's my understanding that anyone with a login should be able to submit a record without having a floating license. However, I have created a form and when people who only have a read license try and submit it, they get an error. Do they need to have a floating license that just doesn't get consumed? Submitter mode is set to Locked. ARS 6.3 Oracle 10g RHEL server Thanks, Chris __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
